De-Escalation Techniques - S2E5

This podcast offers practical de-escalation techniques for managing tense situations by emphasizing self-awareness and control over one's own stress response. It underscores that staying calm is foundational and explores effective communication strategies such as active listening, using a calm tone, and employing respectful language. The resource also highlights non-threatening body language, validation of feelings, and offering choices as key methods to reduce conflict. Furthermore, it cautions against actions that can worsen escalation and stresses the critical link between stress management and the successful application of de-escalation skills. The provided summary table reinforces these techniques and suggests further resources for stress management and personal safety.