The PIO Podcast
The PIO Podcast is a platform for Public Information Officers (PIO's) and Public Affairs Officers (PAO's) in public sector organizations, including Police, Fire, EMS, FEMA, state, local, and federal government organizations. The podcast aims to facilitate learning, growth, and discussion of issues that PIO's/PAO's may encounter within their profession. If you would like to support the podcast and connect with other PIO's/PAO's, please email us at thepiopodcast@gmail.com.
Episodes
Episode Summary: In this conversation, Brenden Elwood discusses the importance of strategic communication for city council members. He emphasizes the need to understand how residents receive information and to implement multi-modal communication strategies. Elwood highlights the significance of being responsive to residents' needs and the impact of timely communication on building trust.
Brenden's BIO:...
Summary: In this conversation, Gretchen Papez, the System Director of PR and Media Relations at Valley Health Systems, shares her insights on the evolving landscape of healthcare communications. She discusses the importance of proactive messaging, crisis communication preparedness, and integrating various communication strategies. Gretchen emphasizes the need to build trust within the community, adapt to trends like h...
Episode Summary: In this conversation, Lisa McDonald shares an intriguing story about a five-foot alligator discovered in a storm drain, highlighting the unexpected wildlife encounters that can occur in urban settings. She discusses how the video of this discovery went viral on social media, emphasizing the impact of engaging content in public works and community awareness.
Lisa's BIO; Lisa McDonald stu...
Episode Summary: In this episode of the PIO Podcast, Robert interviews Gaurav Gupta, head of R&D at Kotter, discussing the transformative role of AI in public information and communication. Gaurav shares insights on generative AI's impact on content creation, the importance of effective communication strategies, and the need for transparency in AI usage. They explore the challenges posed by misinformation, th...
Episode Summary: In this conversation, Deana DiPaola discusses her experiences in crisis management, particularly during her first weekend on call when national neo-Nazi groups came to her city, in addition to handling one of the largest 4th of July fireworks events in the state. She highlights the importance of understanding community safety, effective communication, and the challenges of leadership in such critical ...
Host Robert Tornabene conducts a countdown of the 10 most downloaded episodes of 2025.
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Summary: In this episode of the PIO Podcast, Robert interviews Katie Watts, a Public Information Officer from the Fairfax County Police Department. They discuss Katie's journey in law enforcement, the challenges of communicating traffic safety, and the innovative use of Tappy, a social media tool designed to engage the community and educate them about traffic safety. Katie shares insights on public reactions, the...
Summary: In this episode of the PIO Podcast, Robert interviews Brandon Karr, Director of Customer Success at DroneSense by Versaterm, discussing the transformative role of drones in public safety. Brandon shares insights from his experience in law enforcement and the evolution of drone programs, emphasizing the importance of transparency, community engagement, and the integration of AI technology. The conversation cov...
Summary: In this episode of the PIO Podcast, Chief Kevin Warych of the Sun Prairie Police Department discusses his transition from Green Bay to Sun Prairie, emphasizing the importance of community policing and building relationships. He shares insights on transparency in law enforcement, the challenges of balancing operational security with public information, and the role of social media in connecting with the commun...
Episode Summary: In this episode, Susan Simons, president and founder of Under the Shield, discusses her journey in law enforcement and the evolution of her organization, which focuses on mental health support for first responders. She introduces the psychological garbage can theory, emphasizing the importance of addressing stress and trauma in law enforcement. The conversation highlights the stigma surrounding mental...
Summary: In this episode, Jeff Wenninger, a retired LAPD officer and CEO of Law Enforcement Consultants, shares his unique journey into policing, influenced by personal experiences and a desire to improve law enforcement practices. He discusses the insular mindset prevalent in police departments, the need for reimagining policing beyond mere reform, and the importance of community trust and transparency. We will discu...
Summary: In this episode of the PIO Podcast, Robert Tornabene interviews Erin Stillwagon, the Public Information Officer for the Garden City Fire Department. Erin shares her unexpected journey into the role of PIO, emphasizing the importance of community engagement, especially with children, to foster a positive relationship between the fire department and the public. She discusses the strategies used in social media ...
Summary: In this episode, Tiffany Muehlbauer, CEO of ARMA Communications, discusses the importance of proactive communication strategies for public sector organizations. She introduces the Pool Theory, which emphasizes the need for consistent community engagement to build trust and visibility before a crisis occurs. Tiffany provides practical advice for Public Information Officers (PIOs) on shifting from reactive to p...
Summary: In this episode of the PIO Podcast, Drew Anderson, the Public Information Officer for the Bellevue Police Department, shares his unique journey from political operative to PIO. He discusses the importance of community engagement in a diverse city like Bellevue, the challenges faced during crisis communications, and the strategies employed to effectively communicate with the public. Drew emphasizes the signifi...
In this episode of the PIO podcast, Robert Tornabene interviews Matthew Oleniuk, a risk strategist, about the complexities of project management in the public sector. Matthew shares his extensive background in risk and audit, highlighting the challenges faced by public sector projects, particularly the infamous Phoenix project. The conversation explores the significance of communication, the role of Public Information...
In this episode, John Pope, the Public Information Officer for Newport Beach, shares his journey from journalism to public relations within government agencies. He discusses his daily responsibilities, the unique challenges of communicating in a diverse community, and the importance of transparency and effective communication strategies. John also highlights the significance of crisis communication, media relations, a...
Summary
In this episode, Parth Shah, CEO of Polimorphic, discusses the transformative role of AI in government communications and public service. He shares insights from his background in civic technology and the challenges faced by public agencies in managing communications, public records, and community engagement. Parth emphasizes the importance of AI in enhancing customer service, addressing misinformatio...
In this episode of the PIO podcast, Commander Mike Shaw of the Michigan State Police shares his extensive experience in law enforcement and the evolution of public information officers (PIOs). He discusses the importance of adapting to technological changes, the structure of the communications division, and the challenges faced by PIOs in modern policing. Mike emphasizes the need for community engagement and the role ...
Summary In this episode, Robert Tornabene interviews Jennifer Hillmann, the Director of Communications for Thompson Valley EMS. Jennifer shares her journey into the field of communications, her experiences as a public information officer (PIO), and the importance of calm communication during crises. She discusses the role of social media in emergency management, the integration of AI tools in communications, and the f...
Summary: In this episode of the PIO podcast, Sergeant Carla Burr from the Amarillo Police Department shares her extensive journey in law enforcement, detailing her transition from dispatcher to Public Information Officer. She discusses the department's structure, the importance of community engagement through social media, and her experiences working with local media. Carla also highlights the challenges of hand...
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