Good customer service: why communication wins

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Ever wonder why some customers rave about your work, while others seem disappointed—even though you did a great job?

Good customer service isn’t just about delivering quality work or giving extra perks. It’s often about something simpler, yet frequently overlooked.

I recently had an eye-opening experience at my car service center that changed how I think about customer satisfaction. The work was solid, yet something critical was missing—and it made all the difference when I finally spoke up.

In this episode, you'll discover the powerful yet simple shift that transformed my experience. Listen to learn how a small change can dramatically improve customer trust and loyalty.

Ready to turn your customers into raving fans? Tune in to find out exactly what makes customer service truly exceptional.

Resources:

• Want to increase your profitability? Grab my book “The Profit Bleed.“
• Looking to grow your construction business? Check out our exclusive group "The Contractors Collective.”
• Want employees to take more ownership? Check out our course - “Build Your Dream Team.”
• Are you struggling to hire the right people? Check out our “Contractors Hiring Blueprint” course.

Connect with Vicki on social media:

• YouTube: Vicki Suiter
• LinkedIn: https://www.linkedin.com/in/vickisuiter
• Facebook: https://www.facebook.com/SuiterBusinessBuilders

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