Fairfield County Ohio: 211 & 988: The Lifelines You Need to Know About with Jeanette Curtis

In this episode of The Resource Podcast, Preston Moore speaks with Jeanette Curtis, Executive Director of Fairfield County 211, about two critical mental health and crisis support services: 211 and 988. These services provide free, confidential support to individuals in need, connecting them with essential resources and crisis intervention.

Jeanette shares her journey into mental health advocacy and the challenges people face when seeking help. She and Preston discuss the stigma around asking for support and emphasize the importance of making these services known and accessible to the community.

What is 211?

211 is a nationwide information and referral service that connects people with local resources for a wide range of needs. Operated at the state and local levels, 211 provides free and confidential assistance 24/7. People can call 211 for:

• ​ Mental health and addiction services – Finding local therapists, support groups, or treatment centers.
• ​ Housing and shelter – Locating emergency housing or assistance with rent/utilities.
• ​ Food assistance – Finding food pantries, meal programs, or government food benefits.
• ​ Employment support – Job training programs, career counseling, and unemployment assistance.
• ​ Healthcare services – Accessing low-cost clinics, insurance help, or prescription assistance.
• ​ Disaster relief and crisis assistance – Connecting with emergency aid after natural disasters or personal crises.

What is 988?

988 is the nationwide mental health and addiction crisis line, providing immediate support for people experiencing emotional distress, suicidal thoughts, or substance use crises. Think of it as 911 for mental health—a place to call when you or someone you know needs urgent help, but not necessarily police or emergency medical services.

People should call 988 if they:

• ​ Are feeling overwhelmed, anxious, or in distress and need to talk to someone.
• ​ Are experiencing suicidal thoughts or concern for a loved one who may be at risk.
• ​ Are struggling with a substance use crisis and need guidance.
• ​ Are a concerned friend or family member unsure how to support someone in crisis.
• ​ Need help connecting with ongoing mental health resources.

Both 211 and 988 are free, confidential, and available 24/7, ensuring that people in need always have somewhere to turn.

By the end of this conversation, listeners will gain a deeper understanding of these vital services, how they can be used, and why spreading awareness is key to supporting mental health in our communities.

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