Guiding Clients Through Fire Damage Recovery

How Do You Approach Fire Damage Restoration?

What if understanding the intricacies of fire damage restoration could save you thousands and prevent future catastrophes? Join us on the Restoration Revolution Podcast as we sit down with Chad Mallonee, founder of Hazard Clean Restoration, to uncover the nuances of handling different levels of fire damage. From minor smoke damage needing detailed cleaning to extensive structural issues requiring specialized intervention, Chad walks us through the meticulous steps involved. He also emphasizes the critical importance of assessing safety and structural integrity right from the start, ensuring a secure and effective restoration process.

Effective communication with clients dealing with fire damage is paramount. Chad sheds light on how he and his team explain the restoration process in a way that is easy to understand, even for those unfamiliar with such situations. By empathizing with the client's perspective and clarifying how the severity of the fire impacts the restoration efforts, they ensure clients feel informed and supported throughout the recovery journey. Tune in to this episode for practical advice and expert tips on navigating the complex world of fire damage restoration, and learn how to transform tragedy into a well-managed recovery.

To learn more about Hazard Clean Restoration visit:
https://hazardclean.net/
Hazard Clean Restoration
772-259-5018

Episode Transcript

Speaker 1 (00:04):
welcome to the restoration revolution podcast,
where we help restore hope andput your family on the road to
recovery, one episode at a time.
Here's your host and owner ofhazard clean restoration, chad
melanie.

Speaker 2 (00:27):
Ever wondered how fire damage restoration changes
with the scale of the blaze?
Join us as we chat with thefounder of Hazard Clean
Restoration.
Welcome back everyone.
This is Garfield Bourne,co-host slash producer.
Back in the studio with ChadMelody.
Chad, how are you doing today?

Speaker 3 (00:46):
I'm doing good.
I'm doing good, Garfield.
It's been a great day so far.
Looking forward to it.

Speaker 2 (00:51):
So Chad, how do you approach fire damage restoration
differently based on theseverity of the damage?

Speaker 3 (00:59):
You know, great question.
It really has to do with notjust the severity but also the
type of fire.
So you know the severity of thedamage.
You have to think it reallygoes from just your basic small
fire with not a lot of propertydamage.
You know structural damage andeverything to.
You know what we typicallythink of when we think of fires,

(01:22):
of the building burning and thefirefighter trying to, you know
, fight it from the outside, andthen the structural damage and
everything, and so everything inbetween.
Every fire job really is uniquebecause the fire has its own
kind of life.
It follows its own little pathand, depending on what's there,

(01:43):
depends on how hot it is, howmuch smoke it produces, the type
of smoke that it's producing.
So every fire project is unique.

Speaker 2 (01:55):
Let's talk a little bit about approach.
Okay, now you talked about bigfires, small fires.
How does your approach changewhen dealing with minor smoke
damages versus extensivestructural damage?

Speaker 3 (02:10):
Well, so if you're working with just a minor, you
know something that's like aminor fire just had a little bit
of smoke, and everything youknow when you're doing your
assessment and everything you'rereally looking at, it's going
to be a lot of cleaning.
Some odor treatments andeverything are going to be

(02:31):
necessary.
But if it had, if it didn't gothroughout the whole structure
and the smoke you know wasn'tthroughout the whole structure,
the property, and it was reallyisolated to one area it makes it
a lot more simpler to you knowfor for the property and it was
really isolated to one area.
It makes it a lot more simplerto you know for the cleanup and
the odor treatments andeverything to clean it up.

Speaker 2 (02:54):
And the structural damage.
How would you approach that?

Speaker 3 (02:58):
So, on small fires, typically you're not going to
have a lot of structural damage.
If you have a, you know, say,something that was up against a
wall that caught fire andaffected that wall, um then you
know, obviously we need to lookinside that wall, into the wall
cavity, and to look for anyelectrical issues, any plumbing
issues and structural issues.

(03:19):
As the fire gets more intenseand it turns into a large-scale
fire.
That's when you're going to,you know, really look at a lot
of structural issues, make sure,first off, it's safe for you
know, they, you know, for therestoration company to even, you
know, start the project.

Speaker 2 (03:39):
Do you oftentimes have to bring in a contractor or
you handle everything in-house.

Speaker 3 (03:45):
So with with large you know for like, if it like,
if you're worried aboutstructural issues, then we bring
in a lot of different you knowpartners and so you know you can
bring in some engineers to makesure that they, like the
structure itself is safe.
You may bring in somespecialized contractors as well.

(04:05):
Specialized contractors as well, you know we may bring in some
others that are really there tomake sure that the you know
everything is being done.
You know by protocol, you knowand they're called IHs, and so
you know we can bring them in.

(04:26):
And you know we want to makesure that, depending on the
project, we have the rightperson at the right time, making
sure we're making a differencefor our clients.

Speaker 2 (04:41):
Let's talk about client communications for a
minute.
How do you explain thedifferences in your restoration
approach to clients who mightnot understand the impact of the
severity approach?

Speaker 3 (04:50):
to clients who might not understand the impact of the
severity.
So one, it's making sure thatyou're understanding where that
client is.
That's important.
That's not going in and justtalking about all the damage and
everything all at once.

(05:11):
Fires can be very detrimental ona business owner or a family,
because if you think of mostpeople's homes that don't have
two and three and four homes,everything they own and saved is
in that home.
You're talking pictures, You'retalking everything their
clothing, their valuables, andso when you have a fire that's

(05:32):
ravaged through and reallycreated a lot of destruction
very, very fast, it's a shockfor the family.
They're in that state of shock,and so first we just want to be
there to help support them inthe beginning and then, as you

(05:54):
know, the project moves forward.
We always communicate on.
You know what to expect, whatthe next steps are, what we're
seeing.
We stay in constantcommunication with them and then
, as you know, if there's thingsthat come up through the
project, then they're obviouslythe first to know on that, so
that way they're aware of allthe steps and stages.

Speaker 2 (06:19):
I guess we need to stay away from fire, right?
Yeah, yeah, completely agree.
Listen, this is a lot of goodthings on fire, damage,
restoration.
Love it, chad.
You have an amazing rest of theday.
We'll see you on the nextepisode.

Speaker 3 (06:35):
Thanks, Garfield.

Speaker 2 (06:36):
Bye everyone.

Speaker 1 (06:42):
Thanks for listening to the Restoration Revolution
podcast, where recovery startshere.
Let us help put your family onthe road to recovery.
Go to hazardcleannet or call772-259-5018.
That's 772-259-5018.