📢AI is transforming retail from supply chain to customer experience. In this episode, Jane Cheung, Global Research Leader at IBM, shares insights from a study of 5,000 executives on how AI is being embedded across retail operations.
00:00 - Welcome & Introduction
02:15 - AI Investment Trends in Retail
05:30 - AI’s Impact on Supply Chain & Operations
09:45 - AI in Customer Experience & Marketing
13:20 - AI Governance Challenges & Solutions
17:05 - Future of AI in Retail
20:30 - Final Thoughts & Key Takeaways
🎧In This Episode, You’ll Learn:
✔️ Why AI investment in retail is surging (+52% budget increase)
✔️ How AI is shaping customer experience, supply chain & marketing
✔️ The biggest AI governance challenges & how to solve them
✔️ How retailers should align AI with their brand strategy
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📩Got thoughts? Leave us a voice note or DM on LinkedIn!
Hashtags (For Discoverability):
#AIinRetail #RetailTech #RetailInnovation #ArtificialIntelligence #RetailTrends
AI in retail, artificial intelligence in retail, AI-powered retail, retail innovation, AI trends, IBM research, customer experience AI, supply chain AI, digital transformation, AI governance, AI for business, AI-driven strategy, retail marketing AI
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