How Microsoft is Redefining Retail with Generative AI

The pace of retail transformation hasnever been faster—and Microsoft is at the heart of it.

 

In this exclusive interview, Alex fromThe Retail Podcast sits down with Keith Mercier, Vice President ofWorldwide Retail & Consumer Goods at Microsoft. They explore:

·How generative AI and copilots are reshaping the frontlineexperience

·The myth of data readiness—and how to get unstuck frompilot purgatory

·Why conversational commerce is the next battleground

·The power of real-time decision-making from petabytes ofstore data

·Where Microsoft is showing up in retail around the globe

 

This is one of the most practical andvisionary conversations you’ll hear about the future of retail. Whether you’rea CIO, CMO, or store operator—this is essential listening.

 

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Keith Mercier of Microsoft joins Alexto unpack the next wave of retail innovation—from copilots and AI agents tomultimodal commerce. A future-proofing conversation for anyone in the industry.