Returns are costing retailers nearly $900 billion annually—and the problem is accelerating.
In this episode, Sender Shamiss, CEO and co-founder of ReturnPro, joins The Retail Podcast to expose the operational chaos, financial impact, and future-facing solutions around retail returns.
We explore why returns are no longer a back-office issue—but a strategic lever that can drive or destroy margin. From brand protection and machine learning to reverse logistics and customer trust algorithms, Shamiss offers a blueprint for how retailers can take control of the returns crisis.
Key topics include:
Why bracketing and e-commerce are fueling unsustainable return rates
How forward-thinking brands are reducing return fraud
What every retail exec should know about post-purchase operations
The rise of trusted customer algorithms and “keep-it” logic
Why returns policy now dictates customer loyalty
The coming rise of the Chief Returns Officer
Key topics include:
Why apparel and e-commerce are fueling a returns crisis
How retailers can shift from defense to offense on returns
The role of machine learning in solving returns complexity
The hidden cost of return fraud—and how to fight back
Why clear returns policies are now a key sales driver
Visions of a future Chief Returns Officer
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Events mentioned:
NRF 2025
Manifest
Shoptalk
Reverse Logistics Association Conference
Retail, Returns Management, eCommerce, Reverse Logistics, Supply Chain, Retail Innovation, Customer Experience, Retail Operations, Sustainability, Fraud Prevention
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