🌟 Unlock the Power of Seamless Collaboration and Elevate Customer Experience with C WATCH Communication Tool 🚀

🎙️ The Retail Podcast Presents: Unlock the Power of Seamless Collaboration and Elevate Customer Experience with cCONNECT Communication Tool 🚀

Join us as we delve into a fascinating interview with Dirk Callaerts, Retail Technology Business Development expert, as he unveils the game-changing C.Watch communication tool. Discover how C.Watch revolutionizes communication in retail, service, and warehouse environments, empowering teams to deliver exceptional customer experiences.

Experience the Future of Retail Communication:

C.Watch is the ultimate device designed to meet the unique needs of retail professionals. Its advanced voice messaging capabilities ensure effortless and efficient communication among team members, eliminating the hassle of relaying information manually. Say goodbye to missed messages and hello to a seamlessly connected workforce.

Trusted by top retail leaders worldwide, C.Watch has made its mark in over 10 countries. With a staggering 20,000+ users benefiting from its advantages, C.Watch has achieved an impressive 85% employee satisfaction rate. Discover how retailers across the globe have harnessed the power of cCONNECT to enhance their operations and customer service.

#RetailTechnology #EmployeeCommunication #CustomerExperience #cCONNECT #TheRetailPodcast

Episode Transcript

(00:01):
Hello, I'm Derek Stellas from Sea Watch, and I'm here to
present you our solution, which is watch as a service.
The watch is a device to communicate between employees in
a store. You can compare it like with a
walkie-talkie, but then much nicer.
It's around the wrist, not in your pocket or on your belt.

(00:23):
Every employee in the store can arrive, pick a watch and look
for the name. Look for his name.
So once they log into the watch,let me check.
So here I'm logging in Eddie, I'm giving a spin code now Eddie

(00:46):
is logged on. Eddie sees who else is logged on
with the watch and now Eddie canstart sending messages, for
example to me. Can you go to the reception
please? This arrives here, and this
arrives in audio, but also converted to to text.

(01:08):
So the idea is that this way employees can communicate, don't
have to walk around in the storeto find each other to ask
something, they can just ask thequestion quickly.
They don't lose so much time. So that's why we say we don't
sell watches, we sell time. And you don't buy the watch, you
rent it. And all included even repairs,

(01:32):
chargers, Everything is includedfor a fee per month.
How much, just quickly? How many?
How long does the battery last in the day?
The battery life of the watch iscertainly 10 to 12 hours during
a day, so it's surely enough fora full shift in the evening.
You put the watch on the charger, and then during the
night the watch can recharge. But a full charge actually takes

(01:56):
only 80 minutes. So in the morning someone can
pick it up, it's fully charged and can work the whole shift,
later put it back. Got you.
OK. And then in terms of your actual
use cases that you're demoing atthe show, you've shown audio
communication like a push to talk.
Is that the launch sort of products or other areas you're

(02:19):
gonna go into for use cases? At this moment we focus on push
to talk applications, so which means communication between
employees. A second application that we
have is where the customer can at a certain department in the
store, for example the wine and alcohol can ask for assistance
or advice and then push on a tablet and this request then

(02:42):
goes to the watches of those specialists who can explain
something about wine. So that's the second application
is the customer that asks for assistance directly to those
people who can give it. We're thinking of other links to
other systems and other technologies like task
management like connecting it toself checkout cashiers where

(03:05):
there is assistance needed in case of some incidents.
Also connecting it to technologies like refrigerators
if the temperature is not okay or bottle collecting machines.
If they are almost full and someone needs to empty them, so
the watch is a way to make a collected team in your store.

(03:25):
Your employees are connected, but the first main application
is communication, so you don't lose time to walk around to look
for each other and you can work more efficient.
Perfect. And then how many concurrent
users can you have? The number of users is
indefinite because. The watches are connected
through SIM card and 4G to the cloud and or through Wi-Fi.

(03:51):
So we have either four or four or 5G or Wi-Fi.
They're connected to the cloud and it's in the cloud that the
transcription from speech to text happens and then it sends
back to the watch or watches of the receivers because we can
also send watches, sorry messages to groups of people.
We can also send messages to groups of people, so not only

(04:13):
individuals, we can also. That's another feature indicate.
Now I have a break. So my colleagues see that I have
a break and they leave me alone for a while until I have my
finish my coffee. When I'm done, I say break
finished and then they know I'm available again.
So it's a it's a way to to let your team know what you're doing

(04:35):
and if you're available to come out and help.
And I appreciate obviously the integration into other parts of
a retailer's environment. Have you got any integrations
with anyone else at the moment? At the moment we're doing pilot
tests with integrations because we have an API and other systems
can send messages through our API to the watch so, but we're

(04:58):
doing just pilot tests in some stores with some some retailers
at this. Point and how do people find out
more? Where are you based?
How do they get more informationon you?
The company is based in Poland. There is a development, but we
are now setting up an organization of sales
representatives, resellers throughout Europe and our

(05:20):
website is just see the watch. So there you can find much more
about the watch and you can ask for assistance, not less.
Brilliant. Thank you.