S1:E4 Speed, Convenience, and Choices: Self-Checkout Perspectives
In this episode of Retail Razor: Data Blades, hosts Ricardo Belmar and Casey Golden are joined by Georgina Nelson, CEO of TruRating, to explore consumer sentiments on self-checkout systems. TruRating, known for gathering real-time shopper feedback, reveals that speed and convenience are top priorities for 65% of shoppers using self-checkout. Together, the team examines how retailers can enhance this final stage of the shopping experience and the potential for in-store experimentation to improve customer satisfaction. The team also touches on the future of self-checkout, including the possibility of ads with retail media and the importance of customer feedback.
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(00:00) Show Intro
(01:12) Georgina Nelson - Consumer Sentiment Towards Self-Checkout
(08:01) Show Close
Meet your hosts, helping you cut through the clutter in retail & retail tech:
Ricardo Belmar is an NRF Top Retail Voices for 2025 and a RETHINK Retail Top Retail Expert from 2021 – 2025. Thinkers 360 has named him a Top 10 Retail Thought Leader, Top 50 Management Thought Leader, Top 100 Digital Transformation Thought Leader, and a Top Digital Voice for 2024. He is an advisory council member at George Mason University’s Center for Retail Transformation, and is the director partner marketing for retail & consumer goods at Microsoft.
Casey Golden, is the CEO of Luxlock, a RETHINK Retail Top Retail Expert from 2023 - 2025, and Retail Cloud Alliance advisory council member. Obsessed with the customer relationship between the brand and the consumer. Once immersed in fashion & supply chain tech, now slaying Franken-stacks & building retail tech!
Includes music provided by imunobeats.com, featuring Tech Lore from the album Beat Hype, written by Heston Mimms, published by Imuno.
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