Hello and welcome back to the Retail Wrap-Up for 2024 - retail’s favourite podcast!
Today we’re thrilled to welcome Guy Nappa, the COO of OZ Hair and Beauty, to the podcast. OZ Hair & Beauty is a prominent Australian omnichannel retailer known for its extensive range of hair and beauty products, and exceptional service to its loyal customer base.
In our conversation, Guy delves into the origins of OZ Hair & Beauty, sharing the story of how the company came to be and the unique family dynamic behind the brand. He discusses the impact of the 2020 pandemic on the business, including the strategies they employed to adapt and thrive during that turbulent time. Guy also gives us an insider's look at the company's culture and values, explaining how they foster a positive and united environment.
We also explore the ways in which OZ Hair & Beauty work tirelessly to continuously improve their customer’s experience both in-store and online, as well as how they engage with and respond to customer feedback. Guy shares his thoughts on what sets OZ Hair & Beauty apart in the competitive beauty retail landscape, and reflects on his personal journey, offering invaluable advice for aspiring entrepreneurs.
Additionally, Guy discusses the brands that inspire him and the exciting developments on the horizon for OZ Hair & Beauty. This conversation is packed with insights and stories that highlight the passion and dedication behind one of Australia's leading retailers.
We hope you enjoy this engaging and insightful conversation!
To explore OZ Hair and Beauty or our guest further, try one of these links:
OZ Hair and Beauty Website
OZ Hair and Beauty on Instagram
Guy Nappa on LinkedIn
OZ Hair and Beauty on LinkedIn
You can learn more about the RetailOasis Team here or for information on our hosts, please see the links below:
Maddy Kulmar
Emma Easton
If you'd like to support our podcast, you know where to find us on Instagram @retailoasis or on LinkedIn, plus make sure to subscribe wherever you get your podcasts from to receive notification when we drop a new episode.
We’d love to hear from you, our loyal listeners, by way of a review, or you can drop us a guest suggestion via one of our social media channels or email us at retailwrapup@retailoasis.com
Once again, we appreciate your company, and we're excited to delve into more insights on retail in our next episode!
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