How Hot is Too Hot? Hot healthcare reform hijinks with Eric Utzinger and Becky Fox

The BP2 Health team take on a “hot” new format by incorporating hot sauce tasting between topics. Eric Utzinger, Co-founder of Revuud and Becky Fox, a national expert in clinical informations, join the BP2 Health team for a lively exploration of healthcare's hottest topics—literally! From hilarious spoon-balancing antics to a fiery hot sauce tasting, we promise you’ll learn about the Scoville scale and much more. Our cheeky reverse mullet approach ensures your ears feast on both spicy fun and serious healthcare discussions, giving you a perfect blend of entertainment and enlightenment. A special shoutout to Eric and team as the mastermind of such a fun format to follow!

With each saucy challenge we face, camaraderie shines through, emphasizing how hobbies and family passions keep us grounded. Along the way, hear about the "Crockpot" nickname—a nod to a slow but triumphant basketball journey—and how balancing personal life with professional commitments shapes us all. Next we shift from the party in the front to business in the back and the conversation takes a turn into the complexities of healthcare entrepreneurship, innovation, and systemic reform.

 We confront the challenges of price transparency, patient-doctor dynamics, and the barriers that hold back technological advancements. Eric and Becky provide invaluable insights into creating a more inclusive and efficient healthcare system, all while reminding us that humor and shared purpose can drive meaningful change. Join us for an episode where laughter meets learning, as we navigate the serious and spicy landscape of healthcare.

Episode Transcript

Speaker 1 (00:08):
Welcome to the Reverse Mullet Healthcare
Podcast from BP2 Health.
Today we're in the studiotalking with Becky Fox, Seasoned
Health Informatics Leader, andEric Utzinger, co-founder of
Reviewed.
But first, who are we, why arewe here and, most importantly,
why did we name this?
The Reverse Mullet HealthcarePodcast?

Speaker 2 (00:27):
And why does Dave have a hard time saying Becky?

Speaker 3 (00:30):
Becky Five takes Becky, Becky, Becky.
Well, it's because we want tobe relevant, informative and
creative, but we also want to beentertaining and have fun.
So it's like a party in thefront and business in the back.

Speaker 2 (00:40):
Just like my wig.
Like a mullet, only reversed.
Just like my wig.

Speaker 3 (00:43):
Just like my wig.

Speaker 2 (00:44):
We are your hosts, ellen Brown.

Speaker 1 (00:46):
Justin Politti and Dave Pavlik.
We are passionate, innovativeand collaborative and are
committed to solving some of ourindustry's most important
issues together with our clients.
We have a combined 90 years ofexperience Super old Now that
there's five of us in the roomit probably adds up to like 160.

Speaker 2 (01:05):
Okay, okay, and now that there's five of us in the
room, it probably adds up tolike 160, 160.
Okay, wow, this is definitelyan episode for the ages.

Speaker 1 (01:13):
No doubt.

Speaker 3 (01:14):
And we're not going to be at all gentle on Ellen on
this one.

Speaker 2 (01:19):
Everything's lined up here.

Speaker 1 (01:24):
The odds are stacked totally against me.
Today we do dig into hothealthcare topics and dig into
each other, sometimes Hot, andtoday Emphasis on hot and today
we're digging into somethingelse hot.

Speaker 3 (01:33):
We are.
So, before we start, thisepisode has a warning label
attached, and at first for BP2,.
We mix in spice with healthcaretalk while we interview our
guests.
What could go wrong here?

Speaker 2 (01:45):
So many things.

Speaker 3 (01:48):
On the table in front of us are an array of hot
sauces, lined up from mild tohottest.
We'll be taking some tastesalong the way, like another
unnamed show, we know, but thisone will be self-governed.
Why does it have to be unnamed?

Speaker 2 (02:00):
It was probably some sort of like we won't be able to
publish it or something.
It's better to stay away fromit.
People know what we're doinghere, Nobody knows what we're
talking about here.

Speaker 3 (02:06):
It was just a vague reference to some other show
that has nothing to do with hotsauce.
So those who want to stay inthe shallow end of the spice
pool, I'm not going to castaspersions, shallow end of the
spice pool, and then those thatwant to take the bubble off
their backs and dive into thedeep end.
Remember the bubble that youused to wear?
Oh, yeah, and swimmies.

Speaker 4 (02:26):
They can do that too, that's on this end of the table
.

Speaker 3 (02:32):
Don't try this at home, kids.

Speaker 2 (02:34):
Well, this should be very interesting.
I'm just going to say right nowI'm going to throw down a
little bit, I am going to try togo, I'm going to try to make it
really far in this challenge.
I really am.
I thought about it this morningon the drive over.
I had a number of hours in thecar by myself in the dark and I
thought, you know, I think I'mgoing to try not to wuss out on

(02:54):
this.
I think I'm going to try to goin.
It'll be comical, nonetheless,to watch me do it.

Speaker 1 (03:00):
Are those tofu wings over there?

Speaker 2 (03:02):
They are a plant-based alternative to
chicken.
I knew it, you lied earlier.
Yeah, but but um but, I am not.
I am going to use the sauceslike there's no, that's all that
matters exactly.
And there is no seasoning inthese and and there is no like

(03:23):
hidden element to make that liketo counteract this, they are,
they're just like chicken sowe'll have to go on her word on
this.
Yes, yes um so and I'm gonna sayjustin honestly, like I think
justin's been preparing hisentire life for this not that
far off and I am, I honestlyfeel, honored to be in the room

(03:45):
today and to be taking part inthis, like whole competition,
and and to talk about healthcare at the same time.
I think this is going to be.
I think this is going to be thestart of something is it, is it
or it'll never happen again.

Speaker 1 (03:56):
Is it right and fair that eric gets credit for coming
up with this idea?

Speaker 2 (03:59):
he does, he won't give himself credit, but he
should get well, I noticed thatI just didn't give.

Speaker 5 (04:04):
I'll tell you when it's over whether I'll take
credit for it or not.

Speaker 2 (04:07):
All right.

Speaker 3 (04:07):
Everyone's getting a little nervous.

Speaker 1 (04:08):
right here I can hear the idea is yours, so you have
to own it now, bro.

Speaker 2 (04:13):
So let me introduce our guests.
I'm going to start with ourfirst guest, becky Fox.
So we have a two-for-one right,we we have a two for one right.

Speaker 3 (04:31):
We have Becky and we have Eric.
So, like the three of us, youstarted your career last century
.
We're not dating Well we justwere saying we're all old here.

Speaker 1 (04:36):
I'm doing the math in my head and I don't think
that's right last century, butkeep going.

Speaker 2 (04:40):
The 19th.
I started in the 90s.
Did you not start in healthcare in the 90s?

Speaker 1 (04:45):
Oh yeah.

Speaker 2 (04:46):
My wig was actually like baby.

Speaker 3 (04:48):
Thank God, and there's been no beer that's been
consumed as yet.

Speaker 2 (04:50):
No, we haven't even like we weren't even allowed to
crack these before I'm animbecile, I'm going to have to
edit out that.

Speaker 1 (04:58):
No, that's actually really good content.
Do you know what I had going onin my head?
A century has to be more than100 years ago, that's not right.

Speaker 2 (05:05):
No, you can't cut that out.
That was too good.
So, but I will start back upagain, but in health IT, where
she designed and implementedEMRs and led physician training.
You then joined Cerner and youworked as a healthcare executive
around the world to help healthsystems on their EMR journey
yet again, an underachiever inour midst.
To help health systems on theirEMR journey yet again, an

(05:26):
underachiever in our midst.
After that, you joined AtriumHealth as the CNIO, which I'll
let you explain what that is,but it is a new decade position.
I will say that decade did notexist.
CNIO I'm sorry, in the lastcentury I can tell you that that
did not exist in the 19thcentury.

Speaker 1 (05:42):
When the time is right, we'll have to try to
guess, you want?
To guess, not right now.
I have to think about it alittle bit.

Speaker 2 (05:48):
Okay, all right, well , anyways.
So she was with A3M as a CNIOto help lead a large-scale EMR
optimization project and fromthere went on to do
enterprise-wide EMR conversions.
I think you should have been onour LinkedIn Live the last two
sessions when we talked aboutEpic.

Speaker 1 (06:05):
That would have been an emrs in general oh chief new
innovation officer nope, nurse.
Are you a nurse?
I should have asked you okay Ishould have asked so cno's chief
nurse there's an eye butthere's an eye in there.
So, chief nurse, what startedin this century oh, okay, chief,
okay, chief, nursingInformation Officer or.

Speaker 2 (06:26):
Informatics.

Speaker 1 (06:27):
Officer.

Speaker 2 (06:28):
Okay, all right.
Well, there you go.
You then led one of the first.
This is super cool too is youdid lead one of the first mass
vaccination events in the USduring the pandemic.
We talked about this at lunch.

Speaker 1 (06:39):
Very cool.

Speaker 2 (06:40):
Where you learned the value of partnership with
incredible people from Bank ofAmerica, honeywell, the Carolina
Panthers and, of course, atriumHealth.
During the pandemic, you alsofounded a company called Vital
Circle, where you helped bringpeople together in a safer way
and you offered verifiablecontact tracing technology,
vaccine verification, onlineon-site testing and a host of

(07:03):
options to develop a customizedexperience when people held
conferences, events or meetings.
And just to prove that you werewonder woman, you went from a
hackathon to a prototype, toyour second client being the
republican national convention.
You went on to provide servicesfor fortune 500 companies like
home depot, honeywell and rotaryinternational, and found your
love for the entrepreneurialatmosphere.

(07:25):
So when the opportunity came toco-lead a 250-plus person
informatics team, I thought Iwould have given it away, and
I'm here now For sure.
But I made you answer it before.
You had to naturally jump atthe opportunity.
So, like I said, yet anotherunderachiever in health care.
I'll hand it to you, dave, forour two-for-one guest.

(07:46):
Thank you, our second guest.

Speaker 1 (07:48):
Eric Utzinger.
Yes, welcome to the podcast.
Thanks a lot for being here.
We appreciate it.
Eric started working inhealthcare in 2002, mostly on
the sales and client developmentside, working with products and
devices.
In 2008, he took a job withCerner at Becky's Nudging, where
he worked with the clientdevelopment team in sales and
community hospital space.

(08:08):
This allowed him to see howsmall organizations have the
same challenges as largerorganizations and the need to
find creative solutions.
He then joined the world ofimplementation consulting with
Max IT, which became Leidos,which became Leidos.
In 2015, he joined CumberlandConsulting Group and saw the
expansion of offering advisoryand implementation services in
the industry, and kept hearingthe NEED4SPEED that's written in

(08:33):
all caps right here and costcontainment.

Speaker 2 (08:35):
So you made sure you said it that way NEED4SPEED.

Speaker 1 (08:38):
I did a good job.
That comes from NEED4SPEED Ican't remember what movie.
Oh, talladega Nights, yes, yes,excellent.
And cost containment andimplementation from all sides oh
, tell them about it.
It's so good, justin, why didyou?
I just wanted to mess with you.
What do you mean?

Speaker 2 (08:57):
Eric's like no that is wrong I can never get my
movies right.

Speaker 1 (09:00):
It was, was it?
Okay, I've already given himenough flack over.

Speaker 3 (09:04):
Miley Cyrus today.
Why are you?

Speaker 5 (09:06):
All about me.

Speaker 3 (09:08):
All, why Say it to Goose why?

Speaker 1 (09:09):
do you choose me?
Was it Maverick who said it?
Maverick or Goose?

Speaker 3 (09:12):
No, they both said it together.
Said it together Okay.

Speaker 5 (09:14):
Slapped hands.

Speaker 2 (09:15):
Wait, so then the two of you could be.
Ma Wait Say it.
I feel the need for speed.
All right, all right, okay, man, this is going to be fun.

Speaker 1 (09:29):
In 2019, he decided to do something about this and
co-founded a company calledReviewed, where they created a
technology platform to easilyfind and engage IT talent in a
quicker way.
Impressive background for bothof you, honestly, um, regardless
of ellen's comments about beingunderachievers I know well,

(09:50):
because you know I'm veryliteral if you guys have
listened to any of our podcastepisodes.
Um, we typically start withparty in the front, which this
is whole episode.

Speaker 2 (10:00):
I feel like there's like a party just the whole time
.

Speaker 1 (10:03):
Yeah, so we.
So we like to startconversations with fun things
like questions to guests such asI don't know, just a random.

Speaker 2 (10:10):
Can you play the ukulele?
Can you play the ukulele but?

Speaker 1 (10:13):
have you ever put nine spoons on your head?
How about that?
Is that?

Speaker 5 (10:15):
a I have.
I have yes.

Speaker 1 (10:17):
What.

Speaker 3 (10:17):
Seriously Okay, but wait.

Speaker 5 (10:23):
Okay, all right, I figured he might.
I will tell you this it's okayif you can't do all nine.
They're heavy too.

Speaker 2 (10:30):
I know I was concerned about this, but can
you do any of them For?

Speaker 1 (10:33):
our listeners.
Ellen just handed nine spoonsto Eric.

Speaker 5 (10:35):
When you're at a wedding for four hours with
people you don't know.
What do you do when you'resitting around?

Speaker 2 (10:38):
the table for a while .

Speaker 5 (10:39):
You start tricks right.

Speaker 2 (10:45):
And there's no hats.
It started with a nose.
Most people do, so Eric is nowgoing to start.
It's a very heavy spoon.

Speaker 5 (10:48):
There's no way that's sticking.
This one's a little lighter,there's a small one.

Speaker 2 (10:51):
There's a little one.
I brought you a little one thatmight be too little.
This will make my daughterhappy, because she doesn't
understand why we have so manydifferent spoons.
But you can, so it depends youcan get really creative, but
there's a trick you're doingwith blowing on the sticks.
So far he's failing.

Speaker 5 (11:04):
You get a little sticky.

Speaker 2 (11:06):
On your ear.

Speaker 5 (11:06):
You kind of hang them from your ears and then you go
to the nose, if you can get it,and then you go up top here,
chin, and then you squint two inyour eyes and then if you're
really good, you can get themhere too, and I'm not saying
it's easy, I I'm here too, andI'm not saying it's easy.
I wouldn't try this at home.

Speaker 2 (11:24):
But you've done it.

Speaker 5 (11:24):
But I have done it.
I've done it very briefly, butit became kind of a thing that
there's Eric doing his spoontrick again during wedding
season, when all your friendsare getting married and stuff.
So yeah here I am.
I still talk about it today.

Speaker 1 (11:39):
You're a good sport.
Thank you for it.

Speaker 5 (11:41):
And it's just heavy spoons.
Oh, this wouldn't surprise herat all.

Speaker 2 (11:44):
No, I know, I know Well, and when my daughter
watches this, she'll be like yep, and there is our spoon drawer.
She texted me this summer andsaid why do we have six
different types of spoons in ourspoon drawer?
Like, why are they alldifferent?
I'm like because I'm in my 50sand I have collected a menagerie
of spoons.
Like no longer do I have a setand the follow-up question is

(12:06):
have those been washed?
Yes, they have been washed.

Speaker 1 (12:08):
No, no, no, no, I mean after.

Speaker 2 (12:11):
Oh, yes, exactly.

Speaker 3 (12:12):
All right enough.

Speaker 2 (12:13):
The time has come, yes.

Speaker 3 (12:15):
Oh boy.
So now it gets real.

Speaker 2 (12:18):
Well explain, for the people that aren't seeing this,
what's happening right now.

Speaker 3 (12:28):
Like why that aren't seeing this what's happening
right now?
Like why you're saying I'm noteven sure what's happening right
now.
I've lost no um.
So what we're gonna do?
We're looking at a lineup ofhot sauces seven hot sauce,
eight hot sauces with a skull, aglass skull, at the end and I
know it's in that one.
It's a very lethal highhabanero.

Speaker 1 (12:40):
It's got a chance.

Speaker 3 (12:40):
I'm touching that one um so um from the front end,
which is a Cholula sauce.
That's like your mild saucethat you're going to see in
every supermarket.
You see some other hot saucesalong the way that are gradually
moving up the Scoville scaleand ultimately, like I said,

(13:01):
you're at this tail end herewith the hottest sauce here.
Now we also have some ranch.
If you want to do some, uh,just do some cooling down
contribution.

Speaker 1 (13:10):
Wait a second.
All right, you could add thisto these to make it cooler.

Speaker 3 (13:15):
I was gonna say oh, after your mouth is on fire.
So like emergency if you.
Yeah, if you, so this, thiswould help if emergency we only
have three wings on our plate.

Speaker 1 (13:25):
Does that mean we're going to try three sauces?
We're going to try three sauces, it's going to be intermittent
throughout.

Speaker 2 (13:29):
I am just smart that way.
Yes, I have a feeling Justin'sstarting at the desk.

Speaker 3 (13:33):
Wait.

Speaker 1 (13:33):
So, wait, wait.
What if we?

Speaker 2 (13:34):
want to try to make it.

Speaker 1 (13:36):
You got like nine.

Speaker 2 (13:37):
Well, I have more of these nuggets if people want to
try.
I guess we're going to do threespots to start.

Speaker 3 (13:42):
And if we want to go beyond that, there's no rules.

Speaker 5 (13:47):
But I've put in three spots because I figured we're
going to take a bite and rotateyour wing around.

Speaker 1 (13:50):
Oh, that's true too, true too.
Half of the ring I'm going hot,so with that being said, we're
all going to pick which one I'llgo last.
I'll let you all decide whereyou want to start, I I'll do the
play-by-play so we don't have abunch of dead air.
Becky went for the first one.

Speaker 2 (14:05):
Cholula, cholula, I'm going to go middle.

Speaker 1 (14:09):
Oh, middle, no chance .
What is it?
Let me see it is.

Speaker 2 (14:12):
Walt's Habanero Pepper Sauce.

Speaker 1 (14:15):
Walt's Fish Market.
While they're doing that, tellus about the scale In Sarasota.
What's the scale called?

Speaker 5 (14:25):
Scoville scale scale.
I don't have the numbers oneach and that's a legit scale of
hot sauces.

Speaker 1 (14:28):
Yep, I'm gonna go this rojo just because I'm not
going directly to that one rightnow.
Just doing one right now.
I'm gonna open my beer firstbecause I'm gonna need to wash
it down here's your beer thatsmells really hot now we're
allowed to open our beer, minesmells hot.
It's like hurting me from herea beer, because you cannot eat
wings and not wash them downwith beer.
Look what justin just didresponsibly.

Speaker 2 (14:49):
May I have the beer opener, justin bottle opener
sorry, oh, thank you.
Let's trade you.
I love it.
It's a gentleman opening mybeer for me there you go, I got
one more this this is a Fridayafternoon.

Speaker 1 (15:06):
I've been told this is a first for this studio too.
Wings and beers in the Victoria.
Would you like to come andpartake in a hot wing?
Feel free, we don't have aplate for you.
But no, Our producer, she'spassing on the opportunity I'm
going to.
Oh sorry, I'm sorry.

Speaker 2 (15:21):
All right, justin.
How are we doing this?
How do you want us to do this?

Speaker 3 (15:26):
On the count of three , I went with that one Hold on,
hold on.
I'm going with that one here Igot some right here.

Speaker 4 (15:29):
I just want to see.

Speaker 1 (15:30):
Becky, the same one yeah.

Speaker 4 (15:31):
That's okay.

Speaker 1 (15:40):
And then Becky when you talk, Justin, make sure
hottest I went, hottest you went, hottest I went.
Well, you went, this one.

Speaker 2 (15:45):
You went skull no.

Speaker 3 (15:47):
I went with the button.
Did you go skull?
You went with the.
You went with the.

Speaker 2 (15:49):
The Steve-Os the.

Speaker 1 (15:50):
Steve-Os Ellen, did you go skull?
No?

Speaker 5 (15:53):
Oh, you said hottest.
She went back.
Well, hotter than us.

Speaker 3 (15:59):
Okay, one, two, three .

Speaker 1 (16:06):
Why are you in a napkin?
I'm in a napkin, please.
It's a child's play.
Yeah, of course I hardly putany on it.
I mean, justin drenched it,drenched his in it.

Speaker 4 (16:23):
Yeah, we have more sauce than wings.

Speaker 1 (16:25):
Yeah, I'm not really that.

Speaker 2 (16:27):
No, that didn't really bother me that much I
think the next time we do thiswe have to put a lot more on.

Speaker 1 (16:31):
Okay, we will.

Speaker 2 (16:32):
You know I'm going to actually go for a second
because I survived it.
You did, I did.
I'm ready for another one Ithink you got to.
Is that hotter?

Speaker 1 (16:40):
Yeah, I think we're getting ahead of ourselves.
I know.

Speaker 5 (16:44):
I feel like the first one Stick with the same wing.

Speaker 2 (16:48):
I don't mind this.

Speaker 5 (16:50):
That one's got some kick to it.

Speaker 2 (16:54):
It has kick and it kind of gets in there and burns,
but it's manageable.
It's manageable Very manageableInteresting.
You can tell that I'm left withboys in my house because I'm
like, all right, I'll go for thehot one.
Okay, that's all right.

Speaker 3 (17:05):
I'll go for the hot one.
Okay, that's all right.
You know I tried.
I'm going to go on record.

Speaker 2 (17:07):
I tried.
We were at Epcot last weekendand they have the food and wine
festival and they have a wings.
They have like a whole wingsection and Bolton's favorite
place my son Bolton's favorite.
Thing is the.
It's like called the impossiblyhot pepper, like ghost pepper,
kind of crazy hot wing, and hehad them last weekend again and
I almost brought if I hadn'tbeen shamed by my family you

(17:29):
would have them sitting hereBecause I wanted to bring them
back and bring them to this wingepisode and they're like that's
not going to work.
It's, you know, cheers, cheers,cheers to wings and friends.

Speaker 3 (17:39):
All right, so that was a first.
All right, I'd definitely first.

Speaker 4 (17:42):
All right, I definitely go in skull.
Man, this one's got some.
You're going to go skull, okay?

Speaker 5 (17:47):
You got to get a bunch on.

Speaker 2 (17:49):
My lips are starting to burn.
I did and I used it all.
It's an aftertaste, yeah.

Speaker 3 (17:52):
Yep.

Speaker 2 (17:53):
It's sneaking up, but it's manageable.

Speaker 5 (17:54):
It's sneaking up oh boy, it's creeping.

Speaker 2 (17:58):
All right, it is creeping up, and the one I did
that I, this one, yeah, I did it.

Speaker 1 (18:02):
It's going to creep up on you, wait.

Speaker 2 (18:03):
No, I did two dips and I fully ate the area, all
right.

Speaker 3 (18:07):
My tongue's on fire.
So now we will move to someonewith the love of synchronized
water ski shows and performanceswith costumes, music and
fanfare.
Sounds like someone wants tomove to Orlando, if you ask me,
maybe.

Speaker 2 (18:23):
Becky, I need to hear more this is just the best ever
.

Speaker 4 (18:26):
Yeah, we're laughing because I was teasing Ellen that
I really work in health IT justso that I can support my water
skiing habit.
But yeah, I fell in love withwater skiing many, many years
ago and so get to perform withthe water ski team and being
able to coach over the years andjust meet people from around
the world there's always likeseven degrees of separation from
somebody who's connected tosomeplace in Florida or

(18:47):
Wisconsin or a water skiing, soit's been a fun adventure to be
a part of that.

Speaker 2 (18:52):
Yeah, but it's.
I have to be clear.
It's not just the water skiing.
Okay, it's like, it's likebeing a swimmer or being a
decorative synchronized swimmer.

Speaker 5 (19:01):
She spins around.
I know like you, you canperform on skis.

Speaker 2 (19:07):
You're like the Wiki, not the Wikiwachi.
That's the mermaids.
You're the Cypress Gardens,climbing on top of people doing
gymnastics on water skis andcostumes.

Speaker 4 (19:18):
I'm a part of a group that does amazing water skiing,
so I get to hang out with them.

Speaker 1 (19:23):
I don't know.
I've been into boating for mostof my life, yeah, and when I
was a kid I'd go water skiing.
I thought it was so fun and Iwas, you know, two skis, I'm not
not, I wasn't good I wasn'tgood, but I liked it so much
that I subscribed to the waterski magazine and would see
pictures of I think I might havesaw you you might have.

Speaker 4 (19:44):
yes, that's where you recognize her from.
Yes, of course, of course, allthose great photos.
They were all me, that's right.

Speaker 5 (19:49):
And we do it on New Year's Day often in North
Carolina, which is not thewarmest water in the world.

Speaker 4 (19:57):
So it's the longest running barefooting tournament
that we host, and I do notbarefoot, but I have kids that
barefoot and lots of friendsthat do it, so I make the chili
that day.

Speaker 1 (20:06):
It's not very spicy but it's great chili If you're
in Lake Norman, barefoot skiing,barefoot water skiing yes, all
of it, all right.
Well, let's keep it going.
Since you have the mic, whatother things do you like to do
outside of work?

Speaker 4 (20:17):
So water skiing, chasing my teenagers around to
try to hold on to them threeteenage boys, three teenage boys
, yes, yes twins, twins that are17 and then a 15 year old
getting ready to start hisdriver's ed.
So everything needs to be wipeddown.

Speaker 1 (20:33):
The house we yes justin and I have two boys that
we know yes, yes, there's aspecial door, and into heaven
for mothers of boys.

Speaker 4 (20:41):
I'm gonna come to that conclusion.
But yeah, they're a lot of funand they're all into different
sports and we're all thankful.
They love water skiing too, sowe get to do it all as a family
and spend a lot of time outside,so it's great.

Speaker 1 (20:54):
Awesome.

Speaker 4 (20:55):
What do?

Speaker 1 (20:55):
you like to do.
What about Eric?
What do you like to do outsideof the office I enjoy in the
water as well.

Speaker 4 (21:01):
Yes, but he's really known as the Crockpot.
You have to ask him about that.

Speaker 5 (21:05):
Kind of a lot of different nicknames Crockpot's
one of them.
I'm playing in an adultbasketball league that we've
been doing for 20-plus years notquite a century Feels like it
some days, but we play in somepretty cool places.

Speaker 3 (21:21):
Yeah.

Speaker 5 (21:25):
It's a bunch of grown men.
We we keep all our stats wehave drafts, we have refs, we
have shot clocks and some takeit more seriously than others
and um, yeah, so it's um, it'spretty exciting and gives us
something to look forward toevery thursday awesome all right
.

Speaker 1 (21:42):
Now it's time for round two on the wings we
already actually had round two,so we're gonna no, we're gonna
all right.

Speaker 3 (21:48):
Well, this is the official official round two.

Speaker 1 (21:50):
Okay, we gotta we gotta step it up.
I'm gonna just keep.
I'm gonna try to hang with ericbut are we only doing three?
We had three wings, but we'vebeen rolling them, eat half of
it and then do the other plentyover there.

Speaker 2 (22:01):
Okay, don't worry we'll take some of your
plant-based protein.

Speaker 1 (22:09):
I'm going to see if I can hang with Eric.

Speaker 2 (22:10):
Like.
Is that enough?

Speaker 1 (22:12):
Do I need to put more on?
No, that's plenty.
That's good.

Speaker 2 (22:14):
I mean, I want to be like right, I need to like I
can't just like make it like adrop where it's not legit.

Speaker 1 (22:20):
My lips are still not cooled off from the last one,
so I might not get very far.
I'm going to try to garlic theranch.
Well, that'll cool it off a few.
Yeah, I don't want to get thatwimpy.
You've got to get them dressed.

Speaker 3 (22:31):
You have to get it dressed like this Right, so
we've got the.
Oh my God, no, this is how youdress it.

Speaker 1 (22:36):
Oh no, let me see, no , no.

Speaker 2 (22:40):
I'm going to do, I'm going to follow.

Speaker 1 (22:42):
Justin's lead.

Speaker 2 (22:43):
And I think I've dressed it a lot better, Like
that's okay.

Speaker 1 (22:49):
All right, the whole thing's covered.

Speaker 3 (22:50):
Ready, I'm ready.
One two, three.

Speaker 1 (22:57):
This is going to be good audio.
I have to pipe in some music.

Speaker 3 (23:08):
All right, a little hot.

Speaker 1 (23:11):
Hotter.

Speaker 2 (23:13):
Yep, I'm surviving, though.
See, you brought all theselightweight sauces.
I did because I had no ideawhat the tolerance was going to
be, but I'm going for it.
I feel proud of myself.

Speaker 1 (23:24):
Lightweight sauces Give her the skull.
This one before the skull orafter the skull?

Speaker 2 (23:30):
That's before the skull.
I mean I've only got two left,so I'm proud of myself right now
.

Speaker 1 (23:36):
I'm thinking there.
Okay with me.
It's like it comes to haunt mea few minutes later.

Speaker 2 (23:46):
I think the Stevo's is very comparable to the
Habanero, although the Stevo'shas a heat that makes me hot
from inside, like I feel likethere's a perspiration from my
chin that came from the saucethat was not there for the
Habanero one.
Alright, so we want to move onto that was not there for the
Habanero one.

Speaker 3 (24:06):
All right, so we want to move on to.
We already talked about themen's basketball league.
Right, the detail.

Speaker 5 (24:15):
I didn't quite explain the crockpot theory.

Speaker 3 (24:17):
All right, so let's hear this NASCAR.
They basically say it's.

Speaker 5 (24:20):
I got the nickname a long time ago.
Pretty decent shooter, not veryathletic, but I take a little
while to warm up so I start outa little cold so I'm like a
crockpot, but once I get hot Iget pretty hot, okay,
interesting.

Speaker 2 (24:35):
I'm like Steve-O's here.
Steve-o's is a creeper.
I'm going to say right nowSteve-O's hot sauce is a creeper
.

Speaker 1 (24:44):
It's catching up to me again.
It is.
It's a creeper.

Speaker 2 (24:47):
This one does.
This one is like the.

Speaker 1 (24:50):
It's like the creeping hangover you know,
where you're like you wake up,okay, and then, as the morning
goes on, I actually just wouldreally like to try one of those
plant-based things right there.
Just drop one of them puppieson my plate, thank you.

Speaker 2 (25:03):
They're actually quite nice.
You can make fun of me all youwant.

Speaker 1 (25:06):
I'm drenching it in the same one.
We just had the Stevo.

Speaker 2 (25:08):
All right.
Oh, you just want to make surethat, like I am, legitimately.

Speaker 1 (25:12):
It's like it's got some reverse.

Speaker 2 (25:15):
It doesn't.

Speaker 1 (25:16):
It's got some reverse properties in it.

Speaker 2 (25:17):
It doesn't, though.
You're just making sure.

Speaker 3 (25:19):
You guys are all just warming yourselves up to you.

Speaker 2 (25:23):
I'm going.

Speaker 3 (25:23):
Skull man.

Speaker 1 (25:29):
Not next, but I am going skull.
I'm going to need a fourthround.
I'm just going to go on record.
Is that what?

Speaker 2 (25:32):
it is Steve-O we're having right now.
That's pretty spicy.
It sits with you, it sits inthere.
It fires up a little bit afteryou've eaten it.

Speaker 1 (25:39):
Are we done with party in the front?
I don't think so it kind ofseems unusual to be done with
party in the front when we stillhave wings to eat.

Speaker 3 (25:46):
Well, we can divert here and do another round and
then finish party in the front.

Speaker 2 (25:50):
We'll just throw it in there.
We'll just throw in the wings.
While we're talking, throw someplants around everybody.
Yes, let me hand these out.

Speaker 3 (25:57):
I do have more wings.

Speaker 2 (25:59):
I just wasn't no, but this actually works.

Speaker 1 (26:01):
These work quite well it tastes like rubber, it
tastes like nothing.

Speaker 2 (26:05):
Yeah, exactly, it tastes like the sauce that
you're dipping it in.

Speaker 1 (26:08):
Yeah, exactly it works.
I thought it would Well, so wecan move on to our discussion
and get through the hot saucesas we do so.
All right, so let's tackle aserious question what are the
biggest hurdles or challengesyou face in your roles today?
Becky, you want to go?

Speaker 4 (26:30):
first, just getting through the wings with Eric is
my first hurdle.
You got dragged into this.
Yes, he said you want to go outfor beer and wings.

Speaker 1 (26:39):
And here we are, so you did not mind getting on a
plane and coming back.

Speaker 4 (26:43):
Yeah, I didn't know he's like oh, by the way it's,
did I mention it's in Tampa?

Speaker 5 (26:47):
So, and can you pick me up at 530 in the morning?
You're driving me to theairport, Right?
You're going to drop me off too, right?
You need a close-up of Sorry,oh my gosh you're really going
for it, Justin.

Speaker 2 (26:57):
Already.

Speaker 4 (26:57):
He's just preparing.

Speaker 2 (26:59):
Oh my gosh, he's letting it marinate.

Speaker 1 (27:01):
He's getting mentally prepared Jumping the skull.

Speaker 4 (27:10):
Justin, justin is still going to get the.
He's going to win.

Speaker 5 (27:11):
Oh my gosh, I can smell it, I'm sweating from
smelling it, I'm sure I'm aplant chicken guy.

Speaker 2 (27:18):
Well, it's not meant to be.
I want to be clear, it's notmeant to be chicken.

Speaker 1 (27:21):
It's not supposed to be chicken when it actually
works very well In lieu ofchicken.

Speaker 2 (27:27):
Is if you're cooking something that you're just going
to put, like you know, like alike like um steamed chicken
into and, like you know, like acurry, something like that, or
like a like a chicken fried rice, this works well, but if you're
trying to have the experienceof a crispy chicken wing, you're
not going to get that from here.

Speaker 1 (27:45):
I kind of said that one a little bit.
The steve-Os, I'm starting nothe Steve-Os.

Speaker 2 (27:50):
Like I'm telling you, it's a creeper.

Speaker 1 (27:52):
I don't think I can go any higher than that.
I'm excited for the mangohabanero.
I don't think I can go hotter.
What about you, eric?
Challenges, challenges, hurdles.

Speaker 5 (28:03):
Well, yeah, I mean with what we're doing.
I mean just the hurdles ofstarting any company, no matter
what you're doing.
And so kudos to all of you hereas entrepreneurs, and Becky, and
some of the things that we'vebeen doing lately.
When you go change an industryas well, it's one thing to just
kind of do things, but we'rereally challenging the status

(28:24):
quo in a very relationalbusiness which I get.
I've been in a relationshipbusiness for a long time.
So getting in front of clientswhen there's a lot of noise in
healthcare, the people we'reselling to are offering what we
think is a better solution.
They're getting hit by 400people every day with saying the
same thing we can help youreduce your length of stay,

(28:47):
improve your outcomes, improveyour revenue cycle, whatever it
is Right.
And so how do you get throughthat noise and how do you get in
front of people in a meaningfulway?
And that's that's challenging.
Once we do get in front ofpeople, you know conversations
tend to move pretty well, butbut it is we're buying for time
for, with these leaders that alot of people are fighting for

(29:08):
as well.

Speaker 4 (29:12):
How about you.
To me, the one of the biggestchallenges in health care is
just right now.
We need everything to go faster.
All the other industries thatyou look at manufacturing, um,
you know, travel, education, allof those those industries are
really taking technology,embracing, jumping in and trying
things out and moving reallyfast, and so that's what
healthcare really needs to do.

(29:33):
I often joke, you know.
We talked about my teens.
I have teens that are 17.
And the year they were born wasthe year the first smartphone
came out, the first iPhone.
And yet, across the UnitedStates and around the world,

(29:54):
there's still hospitalorganizations that you know
nursing staff don't have, orclinical staff don't have a
smartphone in their hand to helptake care of patients and
communicate Well, not to sayit's not for the week.
It's definitely not the end ofthe spectrum here for putting in
those technologies, becausethere's other things you have to
do HIPAA, medical devicemanagement.
I don't want to make it soundlike it's easy, it's not to do

(30:14):
and it's a significant capitalinvestment for those types of
technology, but the reality iswe need healthcare to go
exponentially faster.
We learned a lot during thepandemic.
We need to keep going faster,and so we have to look at how do
we put technology in faster andthen what other operational
services, like reviewed, thatcan help bring the right people
for the right time to help makethings go faster.

Speaker 2 (30:31):
All right, so do you want to do another wing before?
We jump into our.

Speaker 1 (30:34):
Is anybody hot?
It's hot.

Speaker 2 (30:36):
My mouth is.

Speaker 5 (30:37):
I mean my tongue is Another wing.
Mango habanero.

Speaker 3 (30:41):
I do have some other wings that I can hop out quickly
and heat up, and we can addmore.

Speaker 2 (30:46):
Or you can continue to eat the.

Speaker 1 (30:47):
I'm going with mango habanero eric I'm gonna go
habanero there you go, uhextreme I'm

Speaker 4 (30:55):
gonna watch.
It's just called extreme littlewing like that oh my gosh
doesn't even push him down, he'sjust showing off just watch his
head.

Speaker 1 (31:06):
Watch his head as the the sweat beads start to.
Well, you know, Justin, becausehe's done the Buffalo.

Speaker 5 (31:11):
Hot Wings Challenge.
It doesn't even affect him.

Speaker 2 (31:13):
What is it?

Speaker 3 (31:14):
Wild Wings Challenge.
Wild Wings Challenge.
Did you hear that?

Speaker 2 (31:18):
Andrew's going to do it this weekend.
No, His son.
I guess they were at BuffaloHot Wings.

Speaker 3 (31:23):
He's on there.

Speaker 2 (31:24):
And his son saw that nobody had done it in 2024 at
their place.
And son saw that nobody haddone it in 2024 at their place
and so he was andrew's like well, I'm, I am up for a challenge
and I'm a, I'm a competitive guy, so I'm gonna do.
He's gonna do it this weekend.
Apparently he's gonna go downall right I should find out.

Speaker 1 (31:39):
If it's gonna be around here, you'd like come up
and see it okay so this mangohabanero I'm going for the mango
on the scale is hotter hotterthan all these ones, doesn't
seem like it because it's gotsome sweet Uh-oh, sweet Wait.

Speaker 2 (31:52):
Oh, I have Okay so.

Speaker 1 (31:54):
I'm going for it, oh yeah.

Speaker 3 (32:01):
This one will take you down the road.

Speaker 2 (32:05):
Oh, it gets in the nose.
The mango habanero gets in thenose.

Speaker 3 (32:11):
Yeah, so it's like it's deceiving, because it's
like do you want some milk?

Speaker 2 (32:14):
dave, I need milk no, I'm good I'm gonna drink the
ranch I wish I could sing drink,is it?

Speaker 4 (32:30):
supposed to drink that this?
No, I'm just dabbing, I'm justsoftening my palate.

Speaker 1 (32:34):
Is it in the blend in there?
Yeah, cleanse the palate alittle bit.

Speaker 5 (32:41):
It gets in the throat too.
Wow, I'm going to go a littlemore.

Speaker 2 (32:44):
You're going to go more than a half a cup, it was
good.

Speaker 3 (32:48):
Like I liked it, it was really good.

Speaker 2 (32:49):
I liked the sweet and the super spicy.

Speaker 1 (32:52):
Whenever we travel to see a client or whatever,
inevitably Ellen knocks off alittle earlier than Justin and I
and we always go for wings andhe always has to get mango
habanero.
He's got it mapped out in everycity Pretty much.

Speaker 2 (33:10):
Eric's like yes.

Speaker 5 (33:11):
I can.
Yeah, I was like well, don'twant to keep going back to that.

Speaker 2 (33:13):
Whew Ha, all right, so I think my mouth is still
working.

Speaker 1 (33:21):
It's a good day to talk about the passionate topic.
Does it do that, like, does itget so hot that it can numb it?

Speaker 3 (33:25):
It does it, yeah, all right, it's so hot that it can
not be it does it yeah.

Speaker 2 (33:27):
All right so now the topic, the platform topic of our
podcast is we want to hear fromeach of you what do you think
could affect real change inhealthcare all caps.
I want to caveat your answersby saying that when we talked
about this ahead of time, what Ireally liked was you both had

(33:49):
the perspective of like thereare a lot of different things
that need to change in order toeffect a real change, that it's
not just like one item.
You can't pick one thing andfix it, and I liked that.

Speaker 1 (34:00):
So, Eric, you want to start.
It is hot.
It is hot.
He's actually breathing, somaybe you're not ready.

Speaker 5 (34:07):
It's okay, it's okay, it's okay.
I think that's the purpose ofthe hot ones episode, where
you're sweating a little bit.

Speaker 2 (34:14):
You have to keep like trying to talk as if you
haven't just eaten an insanelyhot sauce and my nose is
sweating a little bit yeah.

Speaker 4 (34:23):
Your face is turning awfully red.

Speaker 5 (34:25):
I do.
I know it's hot.

Speaker 2 (34:27):
And you haven't had the skull yet.

Speaker 5 (34:29):
I love what you just said.
I know it's hot and you haven'thad the skull yet.
I love what you just said.
I love what Becky said abouttechnology moving faster.
And Becky said I'm not supposedto talk about this but I'm
going to anyway.
With having watched in a hotelroom watching this Johnny Carson
episode rerun A, because Icouldn't really switch a channel
because I'm in a bad hotel roomI guess with bad technology.
A hotel room.

(34:49):
It was a nice hotel actually.
They didn't upgrade their TVsin a long time.
So I'm flipping through thechannels and I do see this old
Johnny Carson episode and I saidI haven't seen Johnny Carson.
Becky says this is dating you alittle bit, but I figure we're
all over a century old, so it'sokay.
Here's Johnny.
And they did a skit.

(35:10):
It was unbelievable.
He was doing a skit where hewas the chief medical officer
and he was having people come inrandomly and talk about some of
the problems, whether it'sgetting care, whether it's pain,
even a technology kind of playin there a little bit.
And this was 1981.
And so when you think abouthere we are in 2024, 2024, and

(35:35):
we actually see some of thosesame challenges today uh,
pricing, transparency and andaccess to physicians, um, and so
obviously johnny carson spin,um, but it just it's kind of
weird that what other industryin this world can you go back 45
years and say, wow, we're stilltalking about the same things?
And not that there hasn't beentremendous progress in
healthcare there obviously has.

(35:56):
But from a consumer perspectiveit's like price transparency
and all this you know, being inthe medical record world for
years, that Becky and I havebeen in I know you guys have
seen.
But just having friends in myneighborhood text I've been and
I know you guys have seen, um,but just having friends in my
neighborhood text me.
It's like, can you guys believe, like on these text chains, can
you guys believe that you go tothe doctor and you still have

(36:17):
to fill out the same paper formsover and over with that same
facilities?
I'm in charlotte and it's justweird.
It's just weird to see all thistechnology and still all the
challenges it is really what wespend.

Speaker 2 (36:29):
Yeah, but I love that .
I that that point of like fromthe outside in and the inside
out, right, like we live andbreathe it and try and
operationalize it.
But then when you're on theoutside and you have to like,
try and navigate, like or theother way you know what I'm
saying it's like whoa, this isso messed up.
You, you know, and yeah.

Speaker 5 (36:50):
I went out, I took the opportunity, knowing we were
going to do this, and I justtalked to fellow CIOs or not
fellow, but other CIOs andhealthcare leaders and
innovation and even physicians,and I asked them this question
you know, what would you change?
And most physicians said takeout the friction of the
patient-doctor relationship.
Said take out the friction ofthe patient-doctor relationship.

(37:12):
There's just been so much putin between that he doesn't feel
like he can have a relationshipwith his patients anymore.
And he's a leading cardiologistand so it's.
And I think that's why we'reseeing more concierge medicine,
more like direct access to,because I think physicians and
nurses too want to be closer tothe patient and in this guise of
doing all this technology,we've removed a lot of that.

Speaker 2 (37:32):
Yeah Well, and that goes back to the, to the
disconnect of reimbursement.
So economically we're built ona model of transactions and so
again that gets down to kind ofcommoditized efficiency, which
then means the less time youspend with the patient, the more
margin that you make, andthat's the point of the client.
So it's an economicmisalignment, absolutely yeah.

(37:56):
So, becky, I won't make you doa wing before we do?

Speaker 4 (38:00):
Yeah, exactly, so I don't break out in a cold sweat,
but you're looking better, eric.

Speaker 2 (38:05):
I don't know, it was creeping for me as you were
talking.
I'm like man, I'm really glad.

Speaker 1 (38:10):
I'm not talking right now Because I feel like it's
stuck in me.
Before he started to answerthat question, I could hear him
going.

Speaker 4 (38:17):
Breathing and I felt the same way.

Speaker 1 (38:19):
And it's just now when you finish, is when my
mouth finally feels kind of new.

Speaker 2 (38:23):
And then Justin just held the scale up at me Because
he knows.

Speaker 1 (38:25):
I'm right.

Speaker 2 (38:26):
That's nice, I was going to go for I was going to
do yeah, but I'll do the skullnext.
It's fine.

Speaker 1 (38:32):
Yeah, let's hear from Becky.

Speaker 4 (38:32):
With regards to healthcare stuff.

Speaker 1 (38:36):
These are very unhealthy yeah.

Speaker 4 (38:37):
Yeah, I was kind of surprised on that, except for
the plant-based, but I do thinkthere's a lot of redundancy that
happens in healthcare.
So you know, for the past 20,30 years we've been running
really fast to put in technologyand doing a great job in many
ways.
But there's a lot ofopportunities still out there to
smooth the edges, to make theexperience better for the

(38:58):
patient, the nurse, the physicaltherapist, the provider, for
everyone involved and, of course, even on the regulatory side of
things.
So that's why we're reallyhopeful that there will be now a
big shift in focus on smoothingthe edges, decreasing the
regulatory burden, so that wecan put more time back in the
caregivers and that's where theywant to spend their time.

(39:20):
No one went to nursing schooland said I want to spend all my
time doing documentation, butyet today, across the United
States, nurses spend between 30to 40% of their time doing
regulatory documentation andthere's just a reality that
we've got to figure out how toway to do that.
So I am really excited aboutthe technology that many of us
have seen on the horizon.
So in the last five, 10 years,you've seen a proliferation of

(39:46):
the talkable things that happen.
Your devices in your home arelistening to you and now taking
action on.
You know, hey Siri, hey Google,hey Alexa, hey whatever.
Make a list, take an action.
And so we're going to continueto see that.
It's already started in thehealthcare journey to be able to
document for a provider.
We're seeing that now move intothe nursing space and the

(40:08):
reality is nurses spend a lot oftime documenting.
We're seeing that now move intothe nursing space and the
reality is nurses spend a lot oftime documenting.
We really need to focus on that, and then that, too, will come
to other aspects of thehealthcare system.
So I'm really excited aboutthat technology.
A lot of times, people are alittle bit leery about the AI,
the ambient listening technology.
It's not perfect.
It's not going to be perfect,but what we really need.
Again, we can't wait 17 years.

(40:30):
We can't raise anothergeneration of humans and adults
to wait until that stuff getsperfected.
What we really need is we needpeople to lean in, jump in, try
things out, know it won't beperfect and then quickly iterate
and make it better for everyone.

Speaker 2 (40:46):
Great answer.
So are we winging it so that wecan all focus on just eating
hot wings and try and figure out.

Speaker 1 (40:52):
How do we get?

Speaker 3 (40:53):
how much?

Speaker 2 (40:53):
range is left, so it's going to be like if you
nail it, then your prize isanother hot wing so you nailed
it, so now the prize is anotherhot wing.

Speaker 1 (41:02):
What's the prize for the winner anyway?

Speaker 2 (41:04):
well, justin's the winner hold on, eric.

Speaker 1 (41:06):
We cannot compete with Justin.

Speaker 4 (41:07):
I really feel like this is Justin's the winner.
Hold on.

Speaker 2 (41:08):
Eric, we cannot compete with.

Speaker 4 (41:10):
Justin, I really feel like this is Justin's game,
because Justin came here withall the sauces stacked in the
deck.

Speaker 5 (41:17):
Oh, you get a wing.

Speaker 1 (41:18):
Well, I'll do one of these as well.
Do you want a wing?
It's all right, I said, eric,if you do it out loud it's not a
ton of them.

Speaker 4 (41:26):
Now they're mixing the sauces.

Speaker 5 (41:27):
We're all doing the skull.
Oh, you got to like.

Speaker 4 (41:30):
How come there's a medical warning light on the
bottom of this.
It says do not mix more thanthree sauces together.
I'm just kidding.

Speaker 2 (41:38):
Surgeon General's warning Let me have the skull, I
got to get mine.
You haven't gotten any yet.

Speaker 3 (41:45):
That's enough.

Speaker 1 (41:46):
Oh no, dear Lord, it's amazing I was.
You know I'm a risk taker.
Get the beer ready.

Speaker 2 (41:55):
I think Justin's probably a little surprised at
my idea.

Speaker 1 (41:57):
Are you doing the skull?
I'm not going to do the skull,is that?

Speaker 3 (42:01):
all skull right there , skull mixed with mango
habanero.

Speaker 2 (42:07):
I put some crazy hard weight, I mean on this too.

Speaker 1 (42:10):
Let's wait for Ellen you know which one?

Speaker 2 (42:13):
alright am I.
Is this appropriate?
Yeah, you gotta douse it okay.

Speaker 3 (42:16):
I wanna be like I'm very proud of you so am I.

Speaker 2 (42:19):
Am I doused it appropriately?

Speaker 1 (42:20):
you're doused appropriately.

Speaker 2 (42:21):
I'm proud of all of us alright, you have a clinician
in the room, so All right.

Speaker 1 (42:29):
So far, so good.

Speaker 2 (42:30):
I'm just going to creep Half a second later.

Speaker 4 (42:32):
Oh yeah, I can see her taking deep breaths.

Speaker 2 (42:38):
That one hit you.
It's tolerable though.

Speaker 1 (42:43):
So far.

Speaker 3 (42:43):
Sweet.
I didn't put anything in herethat I thought would.
I did not go with the ghostpepper scale or any of that
stuff.
I stayed at habanero.
Let me ask you this.

Speaker 1 (42:51):
How many?
I know you don't remember theexact numbers on the scale, but
how many are between this oneand the skull On the scale?
It's pretty close.
It's not much higher than that.

Speaker 3 (43:08):
There's probably lots beyond the skull, Absolutely, I
mean for sure.
Right, I just tried to makesure that we weren't um falling
on the floor.

Speaker 2 (43:18):
I'm excited though, like there's something here, man
Like I can actually participatein it See this was like
worrying me Cause I'm like Ican't be like coast of a show
that I sidelines and be like Ican't do it.

Speaker 1 (43:35):
When we talked to prep for this uh, what.
A week or so ago and we learnedthat it was a eric's idea and b
he didn't think he was going tobe able to do the hot ones he I
think showed up, he showed up,you threw down, it's good and um
, it's starting to creep up itis.
My tongue is but let's go, okay, but let's go ahead and move on
to the next question.

Speaker 2 (43:54):
Well, I actually want to comment on.

Speaker 1 (43:57):
Becky's point about.

Speaker 2 (43:58):
AI.
So I thought a lot, you know.

Speaker 1 (44:02):
I'm going to make you go.

Speaker 2 (44:03):
First, we've really been trying, kind of jumped in
full on on embracing more ofthese newer meet people where
they are, new models of care wetalked about that earlier today
and aligning those withoutcomes-based care and things
like that.
But that brings me to the wholepoint.
We just talked to john chorusabout this.
Like the system, the way it'sbuilt today, is flawed.

(44:24):
I mean we all know this, right,and so when we think about a
redesigned health care system, Imean why do you make a
physician and I know people willdie when they hear this but
like, why are we?
Why are we making med school?
Like organic chemistry and likewith all of the technology and
information available at ourfingertips now, right, why are

(44:48):
we?
And we know how intellect andand and emotional intelligence,
like a lot of people would saythere are a lot of people that
would be really good caregiversand they're really smart people,
but they can't go do organicchemistry, right, they don't
want to go through med schooland then residency.
They don't want to spend 10years, you know whatever.
And plus, med school isn't evena healthy environment.

(45:12):
Residency isn't even a healthything to do.
So isn't there?
Like I look at it and saythere's got to be a future where
we can attract different peopleinto the medical profession and
leverage all of the informationthat's out there so that we can
have a different type ofcaregiver.
I'm not saying to replace thephysician, necessarily right but
like a real redesigned modelwhere you maybe have somebody

(45:34):
that's a little more suited andleveraging all of the
information using AI.
From that perspective you know.
So anyways, I just had to throwthat into your point.

Speaker 1 (45:43):
And wasn't some of that the reason why you didn't
pursue medical school Totally?
You didn't want to do theorganic.
Yeah, I'm just making an excusefor myself.
Really, that's where I wasgoing with that.
No, I couldn't even make it toorganic chemistry.

Speaker 4 (45:54):
I mean.

Speaker 2 (45:54):
I got a D in college chem and that was after passing
the AP exam in high school.

Speaker 5 (45:59):
I was going to be a marine biologist.

Speaker 3 (46:01):
Yeah, Like George Costanza Failed out of biology.

Speaker 5 (46:04):
Right, right right, it happens every day and I love
dolphins.
I was going to live in Florida.
Your brain is either wired oneway or the other and yeah.

Speaker 2 (46:12):
so I don't know.
It's a question, it's not.
I'm not suggesting that, like Ihave this foregone conclusion,
but I'm just really trying toopen my mind to say, like how
can we, how can we change thingssystematically and take
advantage of what's out there?
So All right.

Speaker 1 (46:25):
So the question is well, what would be your buy the
world a Coke or when pigs flyidea for fixing the health care
system and start with you.
Becky, since um eric over hereis still struggling from the,
he's still doing, he's gonna askfor a paper bag here in a
second and breathe into it.

Speaker 4 (46:43):
So he's good, he's good just to follow up on your
the point you made.
So what I tell folks, whenyou're thinking about technology
and ai and all of the newdevelopment that is occurring
that we're living in right now,it is not to replace the
caregivers.
We're in a shortage, we'regoing to be in a shortage, so it
is to fill the empty seat.

(47:03):
The seat is empty, so this isto help the nurse that's coming
to take care of five patientsand someone calls in sick, and
so now that nurse is being askedto take care of, you know, five
patients and someone calls insick.
And so now that that nurse isbeing asked to take care of
seven patients, eight patients,we have to figure out the
technology to help fill theempty seat that exists.
And it's not just nurses, it'sphysical therapists, pharmacists
, providers, everybody is goingto need some additional support.

(47:27):
So it's really to help fillthose seats.
And so, you know, there aregreat medical schools that are
embracing innovation,entrepreneurship and really
bringing that technology to makethe caregivers really learn how
to take care of patients better.
So that's what I'm reallyexcited about is that I think it
will be, but the care modelswill have to shift and you're
right, we're going to havedifferent folks that are going

(47:48):
to collect information,different technology that might
collect information.
We were talking about some ofthe other companies that have
come up on the scenes in thelast few years.
Just about you.
You can walk into a pod and getall of your lab work done, your
x-rays done, your, you know youcan go see a physical therapist
today without a provider'sorder to a certain amount, and

(48:08):
so there's things that folks cantake upon themselves.
So that will be the shiftingthat I think we'll continue to
see.
But if I can buy the world aCoke now, everybody's going to
have that song stuck in theirhead.
I would buy the world a CokeTrust me, we sing it almost
every episode.

Speaker 2 (48:22):
Can we do it?

Speaker 1 (48:23):
No, I'd like to buy the world a Coke In perfect
harmony.
See, we always get it wrong andkeep it company.
See, we always get it wrong andkeep it company.
See what it is is I'd like toteach the world to sing.
In perfect harmony and then I'dlike to buy the world a Coke.

Speaker 2 (48:39):
And keep it company.

Speaker 1 (48:40):
So let's start from the top.
Sponsored by Coca-Cola, I'dlike to teach the world to sing
in perfect harmony.
I'd like to buy the world somekale and keep it company.
That's the real thing.

Speaker 2 (48:58):
Okay, that's the best one we've done, yet it is
totally and I helped because Ididn't sing.

Speaker 5 (49:03):
I have a horrible voice, I have a horrible voice
too.

Speaker 4 (49:05):
I just kind of mouthed it a little bit, he was
still.

Speaker 1 (49:07):
I am going to tell you my tongue Now we're
definitely getting.
Cease and desist from Coca-Cola.

Speaker 2 (49:11):
My tongue.
Maybe that's why I sang alittle bit my tongue has been
like loosened up.

Speaker 1 (49:15):
I don't know.
They might not want to beassociated with this.
Coca-cola is either going toask for sponsorship.

Speaker 4 (49:22):
What I would love to see continue to shift is really
a focus on the work-lifeexperience of women.
More than 80% of all healthcare is delivered by women Not
just nursing, but providers, alldifferent aspects and there's
just a reality that there'sstill some challenges that women
face.
From a work life experience, wesaw a big shift of nurses out

(49:43):
of the career path of beingnursing during the pandemic
because they haveresponsibilities at home for
education, taking care ofchildren, making healthcare
decisions for themselves, fortheir children and for their
extended family.
And so the reality is, if we donot understand the challenges
that women face in gettinghealthcare for themselves, for
their children, for their family, if we don't understand how

(50:04):
women have to manage all that athome and also try to come to
work, then we really kind ofmiss out.
So, for example, there's been abig focus in the past years and
we'll continue about the youknow, is it good to have a 12
hour shift?
Is the 12 hour shift the idealshift?
Well, not.
If you got to get you knowchildren, you know home from
school and onto a soccer field,or to you know other activities

(50:25):
that happen in a family, or tohealthcare, et cetera, it's
really hard to be able to dothat.
As a mom, I've lived thatexperience.
I have lots of friends andfamily that have done that too,
so we have to figure out how tomake that easier.
So is that PRN shifts meaningthat you can only you work from
nine to one, then you work fromone to four?
Telehealth has really opened upa lot of opportunity where

(50:47):
nurses might have to say like,hey, I I'm going to have to quit
being a nurse because I don't,I can't work 40 hours this week
but you might rotate Right.

Speaker 3 (50:56):
Yeah, my wife, yeah, my wife, at the Brigham she had
to do day night rotating shifts.
You lose touch with the realitywhen you're half the time
you're spent, you know, up atnight and the other next week
it's rotating over.
You can't get used to that typeof stuff.

Speaker 4 (51:10):
You know or you can't get used to that type of stuff,
right?
So we really have to understandwhat that work experience is
for women, what the home lifeexperience is for women, and
together determine with women atthe table, with women in the
conversations, determine how dowe help meet the needs of
patients and yet drive ourhealthcare needs and bring
technology into that.
And then the other thing is torealize that's where the

(51:33):
money-making decisions are made.
Women make the decisions ofwhere healthcare is spent.
So convenience is going to bethe winner, whoever makes it
convenient.
So if I can go to the grocerystore and take my three children
and get a primary care visit atthe same time and get the oil
changed and walk down the aisleto buy the food that you need
for your inflammatory issues oryour diabetes, you know, like

(51:57):
redesign the grocery store, Imean.

Speaker 2 (51:58):
The other piece I'll add to your statement about
women is I mean, medicalresearch doesn't include women
largely Correct.
You know, the foundation uponwhich we practice medicine is
largely missing women from theresearch and clinical studies
and everything as a basis.
So it is a real you know Idon't typically go down that

(52:20):
lane very often of you know thatwhole component of our society,
but it's absolutely criticaland it's not to bash, so it's
not to say like let's look athow terrible it's been.

Speaker 3 (52:32):
Yeah, it's not to bash, so it's not to say let's
look at how terrible it's been.

Speaker 1 (52:35):
Yeah, the sign of the table.
I know you guys screwedeverything up.
Crickets over here.

Speaker 4 (52:38):
No.
But, what I'm saying.
It's not to say that there'sall these wrongs that have
happened.
It is to say this is how thefuture needs to be different
People where they are Right.
No-transcript.

(53:23):
So if I could wave a magic wandand make some things happen, it
would be a revitalization ofhow do we look at our customers
and serve the patient care needsand make those things easier,
because convenience is going tobe the key to winning.

Speaker 1 (53:36):
Excellent, that's going to be hard to follow.
Good luck, eric.
I wouldn't say I'm not evengoing to try, you're the one
that invited a friend.

Speaker 2 (53:42):
Well, that's why you phoned a friend on this one, but
that's why that was likephoning a friend.

Speaker 5 (53:47):
Oh okay, I kind of think of it two ways really.
I mean the short answer for meagain that consumer lens is just
price transparency.
Tell me what I'm going to pay.
Tell me what I'm getting it for.
We are so risk-averse, everyoneis so risk-averse, worried
about getting sued.
I literally tell my wife Idon't want to go to the doctor

(54:10):
for any reason because they'regoing to scan me for every
possible thing instead of justreally targeting what they kind
of know the answers.
It's like someone back hereearlier.
I take my dog to the vet.
They come in and say these arethe six things we're going to do
and I can ask the vet do wereally need to do all these six?
Because I know this guy, heknows me, he knows my dog and he
says no well, it's like go tothe, take the car to the shop

(54:34):
and you don't.
Yes, you need a new fluxcapacitor.

Speaker 1 (54:36):
And we've talked about this.
You're like, I'll pass on thatthis time.
Yeah, exactly, or a Johnson rod.

Speaker 2 (54:40):
Or you go back and you're like, oh, I don't really
need that.

Speaker 3 (54:43):
No, they're.

Speaker 2 (54:44):
Seinfeld but that's it.

Speaker 5 (54:47):
I mean, that's like if I could buy the world some
kale.
Just be transparent with us andI get it.
It's very complex, but at thesame time, when I think about
the other side of things and howyou look at businesses and how
fast they're moving in this wayof technology in hospitals, you
get to this point just to get acontract with a hospital, no

(55:09):
matter what you're doing cantake 12 to 18 months, 24 months
go through legal and all thethings that need to happen.
By the time you get yourcontract signed, the technology
is already outdated.
It's like we're so risk aversewe're not adapting the
technology fast enough to impactthe very patients that could
benefit from it.

Speaker 3 (55:29):
Risk averse and bureaucratic.
There are systems in placedesigned to completely prevent
the rapid speed that you'retalking about from ever
happening.
So, eric, can you tell us aboutReviewed and what you're doing
there?

Speaker 5 (55:42):
Yeah, so I appreciate it.
After the introduction, I meanit's exactly what David
mentioned.
Being in this industry for 15plus years in the healthcare IT
space, we saw an opportunity toimprove this.
We saw an opportunity to bringtalent to hospitals in new ways
that they weren't able to doEasier, faster, the right talent

(56:04):
at the right time.
With the use of technology,we're starting in the
information technology world.
It's just an area that I knowand am passionate about, but at
the end of the day, we do feelthat that can scale throughout
the hospital system.
As Becky alluded to like, do wehave to do 12-hour shifts for
nurses?
Maybe they're four-hour shiftsand we've had conversations with

(56:24):
healthcare leaders about this.
But how do we implement thatand how do we use technology to
kind of track all that and beable to work with people in the
ways they want to work?
They don't necessarily want towork 36, 40 hours of work a week
anymore.
They want to work 10 hours here, 10 hours there, support these
hospitals in different ways andwe're truly impacting hospitals,

(56:44):
the ones that embrace new workmodels and getting more done.
We've all sat in rooms where thewhiteboard is.
You know it's too big 180programs they want to implement
all of them, they all have ROI.
They have clinical benefit todoing so, which affects the
patient, but they can't do it.

(57:05):
They don't have the people,they don't have the time.
Bracing and just bringing inthese people via what we hope to
bring change to hospitals bybringing those people in
fractionally, kind of like ascalpel, is what one of our
advisors used to call it to kindof healthcare IT consulting.

Speaker 4 (57:23):
One of the things that Eric and I have chatted
about, and one of the thingsthat I've seen from being in a
leadership role withininformatics, is there's still
there's still a, you know, sevento five type of schedule that
happens with your staff.
And so how do you?
And the reality is things needto get built, tested, designed,
rolled out, implemented muchfaster, and the only way to do

(57:46):
that is either to scale onpeople or to scale on time.
Most of the time, people don'twant to stretch out a project to
18 to 24 months, because, againof the time, people don't want
to stretch out a project to 18to 24 months because, again, the
technology is too old.
So the only way that you can dothat is you've got to go faster
, so you've got to be able tosupplement your staff on
different time zones.
Folks that want to workdifferent shifts, different time

(58:07):
frames to meet their work-lifebalance, then that's an
opportunity that you can givethem.
So it's a good opportunity forstaff to have a different way of
working.
Rather than the I don't want tosay it's a nine to five, but a
seven to five type of schedulehow can we work after hours,
weekends, and really expand thatinformatics aspects to make it

(58:28):
really 24 seven, and the way todo that is by looking at
companies like that so let's doit again.

Speaker 2 (58:34):
Goose maverick, you guys, because that that just you
like.
Set up the you ready, you guysin synchronicity here ready I
feel the need for speed.

Speaker 1 (58:45):
There you go.
What's your uh website?

Speaker 5 (58:48):
uh, wwwreviewedcom dot com.
Hey guys, thanks so much forcoming.
It's been a great conversation.

Speaker 1 (58:52):
Thanks for doing the wwwreviewedcom R-E-V-U-U-Dcom.
Hey guys, thanks so much forcoming.
It's been a great conversationyeah cheers.

Speaker 3 (58:56):
Thanks for doing the inaugural.
I'm so glad we all survived.
Everyone survived, cheers.

Speaker 2 (59:00):
We created a new theme.
Thanks again for the discussiontoday.
Am I supposed to close it down?
Oh yeah, Thanks again.
I'm Ellen Brown.

Speaker 1 (59:17):
I'm Ellen Brown, I'm Dave Pavlik, I'm Justin Politti.
We are the partners of BP2Health your best chance for real
change.
As you can tell, we can talkabout this stuff all day and
possibly eat wings all day.

Speaker 2 (59:22):
Drop us a line.
Let us know, too, if you wantto be on a next episode of the
hot sauce version, version two.

Speaker 3 (59:32):
We might amp it up a little bit.