The Right Technology Podcast

WorkSmart uses service framework called the ‘Proven Process’, which structures iterative strategy and process reviews and upgrades. Kim Sullivan, the Integrator at WorkSmart, describes how this framework helps WorkSmart evolve with, predict, and meet clients wants and needs.

Kim Sullivan, the Integrator at WorkSmart, began her carer in biotech and now has a decade of experience in IT. She is driven by her passion for working with a...

In this episode of the Right Technology Podcast, Marissa Wehman discusses the mounting and potential risks to IT for small businesses and four new services WorkSmart has rolled out to address them.

Marissa Wehman, Director of Client Success, oversees the teams that manage over 500 companies’ IT infrastructure. And she neatly describes these four new services clients are looking for:

1. Managed DMARC (Email Trust): Enhances email...

Selecting an IT managed service provider is an important decision. In tis episode, Dan Wilson, who used to run his own IT MSP, reveals the most important things to consider when selecting an IT partner.

Dan Wilson is veteran of the United States military, an ex-owner operator of an IT MSP which he sold in 2019, and now he works with Viking mergers and acquisitions to help other business owners do the same.

(0:01:35) - How long have...

If your computer system shuts down, all business activity stops. Amanda Tharrington joins us to share a recent client disaster and how WorkSmart worked to solve it.

Amanda Tharrington transitioned from a seven-year career in healthcare operations to IT services, bringing a strong passion for client service and operational excellence to the tech industry.

Timestamps:

• (0:00:45) Amanda shares her background transitioning from he...

In addition to working with a dedicated IT MSP, cyber insurance can help mitigate against the potential losses in case things go wrong. Chad Bickers, who has long been a client and insurance provider for WorkSmart IT, talks about the IT safety needs of small businesses today.

Chad Bickers has over 25 years of experience in the insurance industry and has watched the emergence and evolution of cyber insurance and what it means for bu...

When businesses pay for IT services, they really are buying a partner who will help further their goals. Jim Rappl, senior business advisor and twenty year IT industry vet, shares his perspective on why many companies switch IT managed service providers.

Jim emphasizes the importance of collaboration and partnership that some IT providers leave their customers wanting.

• (0:00:42) Jim Rappel shares his extensive IT and MSP back...

Most companies already pay for the automation tools they need to streamline workflows, but either aren’t aware of their existence or how to take advantage. In this episode, Samantha, who leads learning and development lead at WorkSmart, shares some of the hidden tools like Power Automate in Microsoft 365 packages that many companies already pay for.

Samantha Burks brings 15 years of diverse experience in education, teaching student...

Any business looking to enhance email deliverability and security should know about DMARC. In this episode Jason Kleinman helps demystify DMARC, explaining its importance in protecting domain integrity and ensuring email communications reach their intended recipients without being blocked or misdirected.

Jason Kleiman is a service manager at Worksmart and has over two decades of experience in both technical and management roles wi...