Discover how strategic hotel design can dramatically boost revenue and guest satisfaction with hospitality expert Jonathon Elliott, who shares insider secrets from nearly 30 years in the industry. In this revealing ROI Masterclass episode, learn why design decisions can make or break your hotel's profitability.
Key Highlights:
- How misaligned design expectations lead to guest dissatisfaction and lost revenue
- Why visibility is the #1 driver of ROI for boutique hotels
- The shocking impact of neglecting property maintenance on customer reviews
- How phrases like "a bit run down" can accumulate and destroy your reputation
- Why involving housekeepers and bellmen in design decisions prevents costly mistakes
- The rising trend of wellness travel among younger demographics
- How digital nomad lifestyle is reshaping hospitality demands
What You'll Learn:
- Strategic design principles that enhance both guest experience and operational efficiency
- Why authentic property images are crucial to avoid negative guest experiences
- How well-designed spaces improve staff morale and customer interactions
- The importance of understanding your competitive landscape for proper pricing
- Marketing strategies that target millennials vs. older generations effectively
- Three key pieces of advice for increasing hospitality revenue immediately
Industry Insights:
Jonathon reveals how boutique hotels can achieve operational and technological goals they struggle to manage internally. He emphasizes that successful hotels must align their online brand representation with the physical experience, noting that outdated websites can deter potential guests before they even arrive.
Expert Background: With decades of experience in hospitality consulting, Jonathon specializes in helping boutique hotels with technology integration and strategic design decisions. He works with brands like Aiken Hotels and provides guidance for smaller properties, including Airbnb operations.
Collaboration Opportunities: Learn about networking within the hospitality industry, including attendance at industry shows to connect with decision-makers, and discover potential collaboration opportunities in hotel design and consulting.
Perfect for hotel owners, hospitality professionals, interior designers, and anyone interested in maximizing ROI through strategic design and operational excellence.
#HotelDesign #HospitalityBusiness #BoutiqueHotels
Popular Podcasts
NFL Daily with Gregg Rosenthal
Gregg Rosenthal and a rotating crew of elite NFL Media co-hosts, including Patrick Claybon, Colleen Wolfe, Steve Wyche, Nick Shook and Jourdan Rodrigue of The Athletic get you caught up daily on all the NFL news and analysis you need to be smarter and funnier than your friends.
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com