March 3, 2025 • 31 mins
Step into the world of NAV-AIR, a transformative force in the rent-to-own streaming industry, as we explore their journey and innovative approach. This episode of the RTO Show features a dynamic discussion with the leadership team, highlighting their military backgrounds and how these experiences shape their mission to provide unparalleled service and build lasting relationships in the RTO community.
Discover how NAV-AIR works to disrupt the market by offering unique streaming solutions while overcoming initial challenges such as bootstrapping logistics and restoring dealer trust after previous negative experiences in the industry. With customer service and integrity at the forefront, NAVAIR is committed to creating a seamless rental experience where products are paired with reliable support.
We also take a peek at the exciting future lined up for NAV-AIR, from the unveiling of new consumer electronics to advanced features designed to enhance usability and engage customers. Whether through voice-controlled devices or multi-screen viewing options, NAV-AIR aims to meet modern consumer expectations while maintaining their core values of integrity, service, and excellence.
Tune in to gain insight into the ever-evolving rent-to-own market, the challenges it presents, and how NAV-AIR aims to lead the way in shaping its future. Don't miss out on discovering the innovations they have in store and how they plan to revolutionize the industry. Join us on this journey toward a new standard in streaming services and customer engagement, and be part of the conversation about the next big developments in the rent-to-own space! Be sure to subscribe, share, and leave your thoughts on what this means for the future of streaming in the RTO industry.
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:07):
Hello and welcome to the RTO show.
I'm your host, pete Chow.
Today we are technicallyoutside Meeting of the Minds in
the vast expanse of what's goingon over here, and I was
fortunate enough to run intoNAVAIR.
Now these guys have a lot goingon, especially with the show,
so I'm so grateful that they hadthe opportunity to take just a
few minutes to come out here andtalk to me about what's going
(00:28):
on.
Listen, guys, I'm so glad thatyou're here with everything
that's going on in the rentalspace.
We're definitely glad that youguys are where you are.
So a little bit about NAVAIR upfront.
So I'm sitting with JohnnyMcRae and I'm sitting with
Michael Price.
Now I'm sitting with MichaelPrice.
Now I have two of the top dogshere.
I've got the CEO and then youknow just, he's smiling over
here.
He doesn't even know it, butMike's got the COOCFO, so he's
(00:50):
the chief operating officer, thechief financial officer, right?
So in case anybody doesn't pay,you just make sure, right?
That's awesome.
So why don't you guys introduceyourself a little bit?
Speaker 2 (01:02):
We'll start with you, pete.
It's a pleasure to be here withyou.
Thank you for reaching out.
We've been really busy.
But just to give you a littlebit about myself I spent about
two decades in the US military.
Speaker 1 (01:18):
Thank you for your service.
Speaker 2 (01:20):
It was a pleasure actually.
I went all over the world.
I really enjoyed that.
It was a pleasure actually Wentall over the world.
I really enjoyed that.
And then after that I was afederal agent for quite a bit of
years as well.
Wow, so before I came over torent, to own and outside of that
just working hard, we reallylove the industry, Really love a
lot of people in the industryand I just wanted to help.
Speaker 1 (01:43):
So I know that we're going to you, Mike, but you're a
vet.
Is everybody a vet?
That's what I understood aboutthat, about NAVAIR, right?
Speaker 2 (01:52):
Pretty much.
Pretty much the whole companyis veterans.
Michael is only 18 years old.
Speaker 1 (01:57):
Get out of here.
You have an old soul.
Speaker 2 (02:00):
So, as the CEO, cfo, he's been doing this now for
almost 10 years.
He started eight years ago.
Speaker 1 (02:05):
Well, you've got a lot of shoes on man.
Speaker 2 (02:07):
Wow, Good for you, but NAV stands for actually Navy
.
Oh, okay, and from one of theoriginal owners, james Willems,
and then I'm the heir of.
Speaker 3 (02:17):
Air Force for NAV Air .
Speaker 2 (02:19):
Yes, but in the company most of the folks are
military and we probably haveover 200 years of military
experience.
Speaker 1 (02:26):
Wow, well, again, thanks to everybody.
You have to somehow get inthere, right?
He's the dash in NAVDASH air.
He's in the dash.
He's coming soon, right.
Speaker 3 (02:39):
Right, right, no, it's funny.
Recently, you know, we weretalking about that Like, yeah,
mike is the dash and it's like,right, no, it's funny.
Recently, you know, we weretalking about that like, yeah,
mike is the dash and it's like,wow, that that's funny.
But I did serve militarymembers on two Air Force bases.
One was McNeil Air Force Basein Tampa and the other was in
(03:01):
the panhandle of Florida.
The other was in the panhandleof Florida.
Speaker 2 (03:04):
Herbert Herbert Field yeah.
Speaker 3 (03:05):
Herbert Field.
So I did get a good opportunityto meet the service members,
serve them.
At the time this was in aseparate company in a food
service related business chain,so that was a great experience.
Of course, I have family andfriends that have served in the
US military, so we're alwaysthankful and appreciative of
(03:27):
what they've done for ourcountry.
And as for myself and Avere, mybackground is in business and
entrepreneurship.
So it's been I'm not 18 anymore, but it's been some time but
it's been a great journey andnow you know, finding myself
(03:48):
within the rent-to-own industry,meeting all the dealers and
vendors.
We have so many new friends and, as Johnny said, we're just
happy to help.
Speaker 1 (03:55):
So we're coming out of meeting other minds.
Okay, so we're out here.
This is a collaboration of alot of people who have done the
rent-to-own business for a longtime.
The thing is, streaming hasn'tbeen here as long as some of the
other ones, so you guys arekind of like new on the block
and so to say.
And it's been a couple years,but when did you guys break onto
the RTO scene and when did youreally start servicing the RTO
(04:15):
services with your streaming?
Speaker 2 (04:18):
It's a good question.
So in 2018 is really when wereally started looking at
streaming very hard.
We had met some folks in therental industry and at that
particular time I know thatNetflix and some other streaming
platforms was coming out andwith that you have companies
(04:39):
that essentially with theInternet and with the Internet
there's a lot of things you cando with what we call IPTV and
OTT service right and so westarted looking at streaming.
It costs a lot of money to getgoing right, there's no doubt
about it.
But around 2019, after we hadspent a lot of money to start a
(05:02):
streaming platform is when weentered the rent-to-own industry
.
Speaker 1 (05:05):
So there's a lot of money on the startup.
You get through, you finallybreak enter the rent-to-own
industry.
So there's a lot of money onthe startup.
You get through, you're finallybreaking into rent-to-own.
Now, as you get in, right, andeverybody's kind of curious
about the streaming servicestalk to me about that.
So we have a different type ofstreaming service than we had in
some others.
This is a very solid platform,something that we can really
rely on and bank on, especiallywith all these vendors and
(05:25):
veterans and everything that'sgoing on.
We want to make sure, becauseone of the things about the
rental home scene is you don'twant to fly by night, because I
have to service people for 12months, 18 months, two years,
and when you come to me assomebody that really depends on
my services, I have to be ableto provide what I sold you on at
the beginning of that agreement.
So if you come into me and wecan't do the service business,
(05:49):
that kind of hurts after a while.
So you come in.
We got a solid service businesshere.
That happens all the time.
So, on the IPTV, what are someof the advantages of that in
this type of streaming serviceand what can customers expect
when they come to you and say,you know, hey, Rent-A-Center,
hey Aaron's, hey, you know, wegot rent-to-own and everybody
under the sun here.
When we go into thosebusinesses and I see this box
here, what can I expect fromthat?
Speaker 2 (06:08):
as a service.
Well, two things, and the firstthing I want to say is it's
really an interesting story.
When we came into therent-to-own industry, there was
a company here before us calledStreamSmart and we came on after
that had happened and it seemslike that was a little bit of a
fiasco a little bit, and you'rebeing so nice.
Speaker 1 (06:28):
The industry will call that something else, but
you were so nice in that.
I think everybody remembersStreamSmart to one degree or
another.
Speaker 2 (06:35):
And so we kind of got labeled of being like
StreamSmart, and it's been abattle.
I won't lie, it's been achallenge every day to try to
win the confidence of the folksinside of the rental industry.
They spend a lot of money,they're putting a lot of time
into running their business andobviously they need solid
(06:56):
products.
From our standpoint because wewas a small company one of the
funny part of the stories iswhen we came in.
One of the funny part ofstories is when we came in, we
had no idea the demand thatwould be needed of us.
So when we first started out,we had supply chain issues.
We could not keep up, and thatwas another challenge, and so
we've been clawing up this hillright to try to get to a certain
(07:18):
point Now.
That being said, when westarted our company, one of the
things that we did with ourdevice is we went to the FCC.
We sent our device in, wewanted to make sure that it get
registered right, and then wegot an approved FCC
identification number.
That was really important to us, but that's still hard to say.
(07:38):
Hey look, this is legitimate.
Iptv is a service that I thinkeverybody's going to see more
and more and more.
You got Sling TV, you got TubiTV, you got Hulu, and the names
just keep going.
You can go out there Crackle TV, and the list goes on and on
and on, because back a long timeago they had to build a
(07:59):
building, you had to have solidlights, and then that was
basically a broadcast center.
You had to have satellite right, and then that was basically a
broadcast center, and that's howthey gave you media right, live
TV and video content.
Today, with the internet, youdon't need that.
Essentially, you can go to anyinternet provider and purchase a
package of channels and you canalso purchase VOD services.
(08:20):
It's going to cost you money,right, but that's what you have
to do in order to get into thegame, and it's a lot of money
and it keeps rising.
That cost keeps rising andthere's a risk, as any business
you know.
You could start a service andyou just don't have the
subscribers, all right, and soour business is subscriber base,
and I think that's been achallenge as well in the
(08:43):
rent-to-own industry, because ifa person rent a device, do they
now need to now subscribe to asubscription?
And you do.
Speaker 1 (08:51):
Okay, so this is based on a monthly subscription,
correct?
That's correct.
Rent-to-own is something thatcan be weekly, bi-weekly,
monthly.
This is a monthly.
So when somebody comes in andthey open up this agreement with
one of our vendors one of ourvendors, excuse me, and they,
they, they say, you know, let'ssay it's rent to own or whatever
the case is, they come in, uh,or countryside rentals, cause I
get confused every time I sayrent to own, I'm talking about
(09:12):
rent to own it, countrysiderentals, or they, you know, they
do it with American um rentalTVs and sales, and so they rent
this, they go in through a is ita QR code?
Speaker 2 (09:25):
or how do they find you guys once they want to start
the service up?
Well, essentially, for us theprocess has been it's pretty
easy actually.
Once it goes out on rent, theygo to a website and register
just like Netflix.
So you go to a Netflix account,you get Netflix, you have to
register yourself as a user andthen you get a username and
password and you have an accountand you can go into that
account and see what you do andyour history and things of that
(09:46):
nature.
It's the same type of setup.
It's very similar.
Yeah, it's the same as Netflix,hulu, apple TV, you name it.
It's the same setup.
You have to register, have anaccount, you put a card on file,
obviously, and that's how thecompany gets paid, right.
But in the rental industry,what's different is if someone
(10:08):
is renting a device andessentially miss a payment with
us, we don't turn the device offwhereas Netflix probably would
because the renter's not paying.
But in our case we leave it onbecause our partners is rental
companies or those that do arent-to-rent model, right.
So we work with the customerand we try to get our payments
that way.
Speaker 1 (10:25):
So is this where you shine, mike?
You come in.
Somebody already started, theyregistered, now they got the
services and this is where youcome in.
How hard was it to really getthis ball rolling?
Speaker 3 (10:35):
Extremely hard, but we work as a team with
everything.
We plan it out and scope it out.
I should say, all right, thisis what we need to do and from
there we work with the dealershand in hand to make it happen.
So, as Johnny said, we come upwith a good process.
We work with the RTO dealers sothey have a way to register
(11:00):
their customers, depending onwhich side whether it's rent to
own or, you know, rent to rentin some cases and then after
that we service the customers.
We have a dedicated customerservice team, and that's a big
factor too, because thatcustomer wants to know.
Well, if I have a question orif something goes wrong, you
know who can I call, who can Iemail, you know who can I reach
(11:24):
out to that's huge.
Speaker 2 (11:25):
Yeah.
Speaker 3 (11:26):
And you said it, you said it first.
It's a service based business.
So if you don't have thosethings, it's just not going to
work.
So what are?
Speaker 1 (11:34):
you got to tell me what are some of the technical
issues that you had to overcomethat makes Navier so solid.
Now, like in the beginning, Iwas like, oh my God, I didn't
know we're going to get there.
But now it's like you know what.
We conquered that hurdle.
What is something that you'vebeen able to do and say?
You know what?
I was able to help, me and myteam we're able to kind of get
behind this and just kill it.
Is it a distribution?
Because I know Johnny saidsomething we didn't have any
(11:58):
boxes at first.
Right, you guys wanted.
You know and I say this withall sincerity that when we're in
meeting of the minds like thisand we have these shows, we got
to support each other.
Right, we support the guys thatput our stuff out there and
they support us by buying theproduct that we offer and
putting it on their shelves, andso when these guys need that
help, is it, is it you that theycall or is it the team?
And then you might getescalated to Mike Price.
(12:19):
When you get on there, it's,you know, is that, is that the
top dog?
Speaker 3 (12:22):
So we um.
So there there's a differentlayers to it.
I'll say, as it relates todealers uh, they, they, they
call myself, they call Johnny,um, the ownership group, we're,
we're very hands-on, uh and, andI think that really helped a
lot in earning their trust overtime.
Just like in any industry, whenyou first come in you don't
(12:44):
know anyone.
You have to build thoserelationships and we did.
And I'm thankful for the showsbecause there were times where,
similar to a cold call, ok,someone is walking towards your
booth and you reach out yourhand and introduce yourself.
Sometimes someone could say Idon't want to talk to you right
(13:04):
now.
Other times they say, ok, I'llgive you a minute to introduce
yourself.
And I must say in RTO there'sbeen several that has given us a
few minutes of time and thenthat has turned into a great
relationship.
Speaker 1 (13:18):
Well, it's grown, listen, just like our customers,
because they feel the same way.
And you know, we would love tosay you know we're going to
treat you like everybody else.
You come in, you buy, you leave, but not a rent to own when you
come in.
We're going to form thatrelationship for 18 months.
We're going to form it for twoyears.
You're going to see, I've gotto sit down with you and explain
(13:42):
this rental agreement.
You form this relationship andthe hardest thing is just
breaking that first barrier.
Right, like you said, you standin the hand and listen.
All I can pray for is that youwant to sit here just long
enough to hear me tell you howgreat this product is.
And these guys, the people,these owners, these operators do
the same thing.
And you guys know it.
You've been to these shows.
It doesn't matter if you're inMeeting of the Minds in Atlanta
or if you're in RTO World,wherever they put it.
You're going to see a lot ofthe same faces and when you
create those bonds of, hey, I'vegot a solid product and you can
(14:06):
lean behind this, and if youhave a problem, you know my face
, you know that when you see medown the hall, you can stop me
and say, hey, this is somethingunique to whatever you have
going on.
How do we fix this?
And we come together and figurethat out.
I love that about being aroundeverybody who sells the product.
You know when you're aroundyour operators, because
sometimes they'll tell yousomething that you didn't even
(14:26):
know about, because customershave ways of tinkering and it's
like, why would you do that?
But you know what, now that weknow what that problem is, we
can solve it together.
Whether you need to put a wallup, whether we need to exploit
that and say, hey, that was agreat idea, maybe we should go
forward with that.
But having NavAir here now andyou guys have finally got into
it, what is down the line, whatis coming?
(14:48):
Because there's alwayssomething new around the horizon
.
I think all the classes thatwe've taken, they're always
saying, yeah, you've got to becareful because technology is on
point, it's coming, it's coming, it's coming, it's coming, it's
coming.
So now NAVAIR is here, you guysare part of the family.
What's down the road?
What's coming up?
Speaker 2 (15:03):
Well, I want to say two things.
I want to back up for a secondand I'll let Mike speak to
what's coming, because we gotsome brand new products that we
think is really, really greatand we think the folks I love it
.
But I do want to say this toyour point, pete is we've met,
and I don't want to choke uphere.
We've met a lot of great folksin the rental industry, right,
(15:25):
and it's past that Like from mystandpoint.
This is our family, right, andwe have nothing but love for the
folks we've met.
You know, as Mike says, we'vehad people.
I can name them.
You know I'm thinking aboutJohn Cleek.
Now I met John Cleek Sr.
Tiger, just reached out his handto me, was one of the nicest
(15:49):
person I met, just right off thebat.
The first time he saw me hestopped and started talking to
me and I'll never forget that.
You know I just and and um,like I said, I don't want to get
choked up, but it meant a lotfor a person coming from the
outside to just see a friendlyface, reach out his hand and
then just start talking to meand telling me some of the
things I can do.
(16:10):
Aaron Windsor uh, father, uhwas another guy.
Speaker 1 (16:14):
You guys are talking about some Titans in the
business.
You're not talking aboutanybody.
Speaker 2 (16:17):
You're talking about the guys in the business.
He saw me and same thing.
And we started talking.
And any time he saw me he cameover and said, hey, johnny, and
just would talk to me.
And I remember these folks andit chokes me up and I say that
to say this we are not going todo anybody wrong in the industry
(16:39):
.
There's a little joke I have.
I just met some new peopletoday and I said I will give you
my home address so that you'llknow where I live and you can
come see me at any time.
We stand by our product, westand by our service.
If you buy anything from us, wehave what we've always had in
place money-back guarantee, norisk.
(17:01):
You cannot put it on rent.
You call us back, we'll buy itback, all right, and we know
that.
Speaker 1 (17:07):
Nobody does that.
Wow, that's a guarantee.
What are you talking about?
Speaker 2 (17:11):
And we've had folks 10 years down the road I'm sorry
, 10 months down the road, 12months down the road, to call
and say hey, I've had streamingdevices now for 12 months.
My store is not doing a goodjob.
We don't question it, we don'task is there anything we can do?
And if you want us to buy back,we send a shipping label and
we'll buy back.
Speaker 1 (17:28):
Well, here's another thing too and I've seen you do
this, mike where you guys getsome people together and say,
hey, let's have a class.
Let me show you how this works,let me walk you through the
abilities of this box, theoperations, the machinations,
the setup and how we get thisdone.
And that is huge.
That is really important,because right now everybody
wants to pull it out of the boxand just use it.
(17:49):
You know what I mean.
It's like listen, guys, as muchas I love.
For that to happen, you evenhave to set up your smartphone.
Okay, you at least got to putyour name and your number in it.
So when you have the ability togo there and train some of the
people that are selling what youhave on the shelves, it makes
such a huge difference to thecustomers because they feel like
if I ask this guy a question,he's going to nod and say listen
, I'm going to give you a number, and it's really good for them
(18:09):
to understand the product aswell.
And I've seen you do that.
Do you do that often?
Is that a regular thing atNAVAIR, where Mike is hosting
the Mike show on how to get thisdone?
Speaker 3 (18:19):
Well, I don't do it all myself, but again, just
going back to ownership beinghands on, you know myself, james
Woolens we've we have conducteda lot of trainings.
So the first step is thedealers, right, the owners.
You know, we, we go through ourprogram and if they like it,
(18:40):
we're saying, hey, we want totalk to the regionals, we want
to talk to the managers, becausethose are the ones that's in
the stores, they're making thesales.
We go out and train them, sothat's in person.
We also do virtual trainings aswell and we ensure that they
have devices in their homes,because if you have the product
at home and you're using it on aregular basis, then you can
(19:02):
speak to that product.
So a customer walks in and it'snot like you're reading off of
a card, right?
It's saying, oh well, I thinkit does this, I think it does
that.
You're speaking from personalexperience.
Speaker 1 (19:13):
Listen, rental dealers, when you guys are
listening to this, he's sayingit's in your home first.
This is an opportunity to getyour hands on the product, see
how it works, watch some good TV, throw your feet up on the
recliner and learn how thishappens.
And I would tell you right now.
A lot of people don'tunderstand.
When you start doing trainingclasses, sometimes it's hard to
see the payoff, because it's nota left light bulb, it's gone,
(19:33):
it's okay, Come back.
Come back and do it again.
And by the second or third timeman, come back and do it again.
And by the second or third timeman, they're pros and they're
telling you something other thanman.
I forgot all about that.
But as the consistency of thestreaming, the consistency of
the guys behind the scenes, theconsistency of the training,
that's what builds goodcompanies, especially the guys
here, Cause, like you said, thisis generational.
(19:54):
You're talking about guys whohave been here for 20 and 30
years and they've passed thattorch to guys that aren't going
anywhere.
Their job, their function,their duty is to carry that
torch for another 20 or 30 years.
Those are the relationshipsthat we have to make.
Those are the people that arepushing the product right.
Those are the people who arereally standing in front of the
line and going hey, try thisstream box, Try the streaming
situation.
Navier is going to put theirname behind it, which means that
(20:16):
there's something that Ibelieve in.
That's great, and I'm glad thatyou do that.
So the next time that you doone, you let me know.
Speaker 3 (20:23):
Absolutely.
Speaker 1 (20:23):
We're going to put that on there.
But talking about the newthings that are coming up
because I know you said that youdon't want to talk about that,
Mike, we're going to put you onthe spot what's going on and
please talk about employees.
Speaker 2 (20:37):
what we do for employees, oh, that's great.
Speaker 3 (20:39):
You kind of took the words out of my mouth.
So we talked about the owners,then the managers, but with the
employees, after we have devicesin their homes, we've trained
them that sort of thing.
There's a number of dealersthat have employee appreciation
days.
They have different things thatthey're doing just for their
group.
(20:59):
So it's not a bit show, it'sjust something specific to them.
Well, we always want to knowabout it because we want to give
back.
There's times where we'll sendproduct, we'll send funds, money
right to help.
We all need that.
An extra bill or a gift for arelative.
We do a number of things inthat respect to always give back
(21:20):
to the employees because weappreciate them.
We wouldn't be here withoutthem.
It's not just a you know, amoney grab or just a sale.
We want them to know that we'rehere and supporting them always
.
So that's the first thing asfar as the employees are
concerned.
But what's coming in the future?
I mean, we're constantly makingupgrades to our devices,
(21:43):
whether it's a voice controlremote or just additional
technology.
Speaker 1 (21:48):
Mike, you're going to let me be lazy and just talk to
the remote now.
Oh man, oh man, Great feature.
Speaker 3 (21:54):
Yeah, it's a great feature.
Of course, you have the guide.
You have different ways tostream.
You can see multi-screens allat once.
Let's say, you want to watchmultiple games at one time, so
we have a number of things Sold,all right.
Speaker 1 (22:07):
When am I getting my?
No, I'm just kidding, that is afeature.
I mean, come on, who doesn'twant to see all their favorite
games at one time?
Dude, that's great.
Speaker 3 (22:16):
Yeah.
So there's a number of thingswe're working on and we're
always taking that feedbackbecause of course, we can say,
oh, these are great features.
And then someone comes and says, man, you know, I saw this
thing online or I saw itsomewhere.
It would be great if you hadthat.
So we always take in thatinformation and say, ok, let's
go to the drawing board and seewhat we can do Past streaming.
(22:37):
Another item is electric bikes.
That's something that we've hadand sold out and working on
bringing more in.
Another thing is smartprojectors.
So you know, everyone has a tv,but projectors are a trending
item and having different waysto watch, whether you want to
(22:58):
project it to your uh, your yourceiling or to your wall it's
crazy because it is outside, ifyou, if you walk down the halls
of that, you know of that showright now in the exhibit halls
you're going to see.
Speaker 1 (23:09):
Quite a few people have posted up their projectors
on there and you know, two yearsago you probably wouldn't have
seen that many.
I saw a couple of trivial ones,you know, maybe a little travel
something.
Now I'm starting to see a lotmore on there.
You're right, it's making acomeback.
I'd like to see what Navairdoes with that.
Speaker 3 (23:23):
No, it is making a comeback and we're always
keeping our ear to the groundbecause, you know, everyone is
looking for that next microwave,right?
Right, right, that's the goldenquestion Okay, what do you need
?
What's next?
And we're staying flexible inthat respect.
You know, for some time now ourmain category has been consumer
electronics and we're going tocontinue down this road.
(23:45):
And, whatever ways, whatevernew products can come in and
bring value to all of the rentaldealers, is what we'll look at
to bring in and bring that valueto the stores.
Speaker 1 (23:56):
Well, I mean, what I see is passion.
If you run your business with apassion you want to give to
your customers, you want to makesure that there's a solid
situation that can be here today, tomorrow and the next day.
You talk about therelationships that you're
building with the owners and thecustomers.
The fact that you're going towilling to back the product up
by buying it back says a lot.
(24:17):
The training courses thatyou're doing, looking forward to
the future and getting feedback.
Listen, guys, I'm going to tellyou right now it sounds like
there's a lot going on and Ilike the sound of the future of
NAVAIR, with everything that youguys have set up.
With everything that you guyshave set up.
When are we taking over theworld?
We're taking over the world ofstreaming, at least right, we're
(24:39):
on that course.
Speaker 2 (24:41):
I'd like to say this so in our company, every day, we
have three principlesessentially that we look at as
core values, that help guide usand shape the way we make
decisions and how we work everyday right, and it's really
important to us.
(25:01):
So I want to talk about it fora second.
The first thing is that firstprinciple for us is integrity
first, right, it's just, youknow, you treat people like you
want to be treated, and I thinkthat has helped us a lot.
I know that goes back to look,peter, I'm not going to do you
wrong.
I'm not going to do this to you, I'm not going to hurt you.
You can trust me, we're goingto right.
(25:22):
You're trying to do something.
I'm going to partner with you,I'm going to work with you, and
it's really important that we dothat.
The second thing, outside ofintegrity, is one of the things
we talked about is servicebefore self, right, because if I
just take care of you, it'lltake care of us, right?
So I have to answer your needsfirst.
It can't be I'm just trying tosell you something and it's good
(25:45):
for me, right, but it's notgood for you, right.
So that's part of our thing aswell, when we make decisions, is
this good overall for thecompany?
Is this good for our customers,right?
And then the next thing is andwe don't get this right every
day right, it's excellence ineverything we do, but the truth
is every day is not an A dayright.
(26:06):
You have A days, we have B days, we have C days, we have D days
, we have F days right.
What we don't want is to havemore F days than A days.
So when we're not doing itright, we work hard to try to
make it right, and that has tocome from within.
That.
Speaker 1 (26:22):
You know what I'm wrong and I'm going to work on
that and I'm going to get betterso that we can provide the best
service that we can.
Well, it's not about failing,it's about failing learning from
it and making sure that you doeverything you can to stop it
from happening again.
That's really what it's about,because the truth is everything
that we do.
Come on, I wish I could say Igot it all right all the time.
Speaker 2 (26:42):
You know, there's an old saying wisdom born of pain.
And where it comes from, iswisdom comes from what Pain?
Wisdom comes from failure,right?
You don't get wisdom by justhaving it.
It comes from you learn, youlearn, you learn, you learn, you
learn, you learn Right.
Speaker 1 (26:56):
Well, I mean the idea that you want to stand behind
your business, you have thepassion to make it happen, you
have the knowledge and somebodywho can make it happen.
Mike, I'm just saying good job.
So we have this service.
You can check them out at.
Never where's a place.
If somebody's listening to thispodcast right now, where is
(27:18):
somewhere that they can go tofind you guys and what's the
information that you can givethem to reach out?
Speaker 3 (27:23):
They can go to our website navaircorpcom.
That's N-A-V-A-I-R-C-O-R-Pcom.
Okay.
Speaker 1 (27:31):
And when they go there, what are they going to
find?
What am I going to come up?
When I pull up that landingpage?
What am I going to see?
Speaker 3 (27:37):
You're going to see the latest products that we have
.
Okay, and if they're interested, have any questions, we have a
form that they can fill out.
You submit that and it'll cometo us and we'll reach out to you
momentarily.
Speaker 1 (27:50):
Awesome, that's awesome.
Now, if I'm interested let'ssay that I'm one of these new
guys and I'm interested inactually selling these stream
boxes do I follow that same lead?
Yes, that's correct, okay.
So Do I follow that same lead?
Yes, that's correct, okay.
So if I wanted to do that, notonly as a customer out there in
the world, but if I wanted toget behind this stream thing
with you guys, I would fill outthat form on navaircorpcom and
(28:15):
then you guys would reach out tome and we would talk brass
tacks on how to make that happen.
Speaker 3 (28:17):
That's pretty much it .
That's correct, yeah.
Speaker 1 (28:18):
All right, all right.
Well, listen, guys, I lovehaving you on here.
I'm gonna let you guys get backto lunch, but we appreciate
having Navier out here on theRTO Show podcast.
Believe me, we talk everythingrent to own and I'm so glad that
you guys had been able to takeout some time on a very busy day
that I saw to come on here.
Listen, guys, we appreciate youlistening.
If you want more, you arewelcome to check us out on
Facebook, instagram, linkedinand YouTube.
(28:41):
Don't forget to subscribe and Iwill tell you guys, as always
from Johnny McRae, mike Priceand myself, get your collections
low to keep your sales high.
Have a great one.
Hello and welcome to the RTO show.
I'm your host, pete Chow.
Today we are technicallyoutside Meeting of the Minds in
the vast expanse of what's goingon over here, and I was
fortunate enough to run intoNAVAIR.
Now these guys have a lot goingon, especially with the show,
so I'm so grateful that they hadthe opportunity to take just a
few minutes to come out here andtalk to me about what's going
(00:28):
on.
Listen, guys, I'm so glad thatyou're here with everything
that's going on in the rentalspace.
We're definitely glad that youguys are where you are.
So a little bit about NAVAIR upfront.
So I'm sitting with JohnnyMcRae and I'm sitting with
Michael Price.
Now I'm sitting with MichaelPrice.
Now I have two of the top dogshere.
I've got the CEO and then youknow just, he's smiling over
here.
He doesn't even know it, butMike's got the COOCFO, so he's
(00:50):
the chief operating officer, thechief financial officer, right?
So in case anybody doesn't pay,you just make sure, right?
That's awesome.
So why don't you guys introduceyourself a little bit?
Speaker 2 (01:02):
We'll start with you, pete.
It's a pleasure to be here withyou.
Thank you for reaching out.
We've been really busy.
But just to give you a littlebit about myself I spent about
two decades in the US military.
Speaker 1 (01:18):
Thank you for your service.
Speaker 2 (01:20):
It was a pleasure actually.
I went all over the world.
I really enjoyed that.
It was a pleasure actually Wentall over the world.
I really enjoyed that.
And then after that I was afederal agent for quite a bit of
years as well.
Wow, so before I came over torent, to own and outside of that
just working hard, we reallylove the industry, Really love a
lot of people in the industryand I just wanted to help.
Speaker 1 (01:43):
So I know that we're going to you, Mike, but you're a
vet.
Is everybody a vet?
That's what I understood aboutthat, about NAVAIR, right?
Speaker 2 (01:52):
Pretty much.
Pretty much the whole companyis veterans.
Michael is only 18 years old.
Speaker 1 (01:57):
Get out of here.
You have an old soul.
Speaker 2 (02:00):
So, as the CEO, cfo, he's been doing this now for
almost 10 years.
He started eight years ago.
Speaker 1 (02:05):
Well, you've got a lot of shoes on man.
Speaker 2 (02:07):
Wow, Good for you, but NAV stands for actually Navy
.
Oh, okay, and from one of theoriginal owners, james Willems,
and then I'm the heir of.
Speaker 3 (02:17):
Air Force for NAV Air .
Speaker 2 (02:19):
Yes, but in the company most of the folks are
military and we probably haveover 200 years of military
experience.
Speaker 1 (02:26):
Wow, well, again, thanks to everybody.
You have to somehow get inthere, right?
He's the dash in NAVDASH air.
He's in the dash.
He's coming soon, right.
Speaker 3 (02:39):
Right, right, no, it's funny.
Recently, you know, we weretalking about that Like, yeah,
mike is the dash and it's like,right, no, it's funny.
Recently, you know, we weretalking about that like, yeah,
mike is the dash and it's like,wow, that that's funny.
But I did serve militarymembers on two Air Force bases.
One was McNeil Air Force Basein Tampa and the other was in
(03:01):
the panhandle of Florida.
The other was in the panhandleof Florida.
Speaker 2 (03:04):
Herbert Herbert Field yeah.
Speaker 3 (03:05):
Herbert Field.
So I did get a good opportunityto meet the service members,
serve them.
At the time this was in aseparate company in a food
service related business chain,so that was a great experience.
Of course, I have family andfriends that have served in the
US military, so we're alwaysthankful and appreciative of
(03:27):
what they've done for ourcountry.
And as for myself and Avere, mybackground is in business and
entrepreneurship.
So it's been I'm not 18 anymore, but it's been some time but
it's been a great journey andnow you know, finding myself
(03:48):
within the rent-to-own industry,meeting all the dealers and
vendors.
We have so many new friends and, as Johnny said, we're just
happy to help.
Speaker 1 (03:55):
So we're coming out of meeting other minds.
Okay, so we're out here.
This is a collaboration of alot of people who have done the
rent-to-own business for a longtime.
The thing is, streaming hasn'tbeen here as long as some of the
other ones, so you guys arekind of like new on the block
and so to say.
And it's been a couple years,but when did you guys break onto
the RTO scene and when did youreally start servicing the RTO
(04:15):
services with your streaming?
Speaker 2 (04:18):
It's a good question.
So in 2018 is really when wereally started looking at
streaming very hard.
We had met some folks in therental industry and at that
particular time I know thatNetflix and some other streaming
platforms was coming out andwith that you have companies
(04:39):
that essentially with theInternet and with the Internet
there's a lot of things you cando with what we call IPTV and
OTT service right and so westarted looking at streaming.
It costs a lot of money to getgoing right, there's no doubt
about it.
But around 2019, after we hadspent a lot of money to start a
(05:02):
streaming platform is when weentered the rent-to-own industry
.
Speaker 1 (05:05):
So there's a lot of money on the startup.
You get through, you finallybreak enter the rent-to-own
industry.
So there's a lot of money onthe startup.
You get through, you're finallybreaking into rent-to-own.
Now, as you get in, right, andeverybody's kind of curious
about the streaming servicestalk to me about that.
So we have a different type ofstreaming service than we had in
some others.
This is a very solid platform,something that we can really
rely on and bank on, especiallywith all these vendors and
(05:25):
veterans and everything that'sgoing on.
We want to make sure, becauseone of the things about the
rental home scene is you don'twant to fly by night, because I
have to service people for 12months, 18 months, two years,
and when you come to me assomebody that really depends on
my services, I have to be ableto provide what I sold you on at
the beginning of that agreement.
So if you come into me and wecan't do the service business,
(05:49):
that kind of hurts after a while.
So you come in.
We got a solid service businesshere.
That happens all the time.
So, on the IPTV, what are someof the advantages of that in
this type of streaming serviceand what can customers expect
when they come to you and say,you know, hey, Rent-A-Center,
hey Aaron's, hey, you know, wegot rent-to-own and everybody
under the sun here.
When we go into thosebusinesses and I see this box
here, what can I expect fromthat?
Speaker 2 (06:08):
as a service.
Well, two things, and the firstthing I want to say is it's
really an interesting story.
When we came into therent-to-own industry, there was
a company here before us calledStreamSmart and we came on after
that had happened and it seemslike that was a little bit of a
fiasco a little bit, and you'rebeing so nice.
Speaker 1 (06:28):
The industry will call that something else, but
you were so nice in that.
I think everybody remembersStreamSmart to one degree or
another.
Speaker 2 (06:35):
And so we kind of got labeled of being like
StreamSmart, and it's been abattle.
I won't lie, it's been achallenge every day to try to
win the confidence of the folksinside of the rental industry.
They spend a lot of money,they're putting a lot of time
into running their business andobviously they need solid
(06:56):
products.
From our standpoint because wewas a small company one of the
funny part of the stories iswhen we came in.
One of the funny part ofstories is when we came in, we
had no idea the demand thatwould be needed of us.
So when we first started out,we had supply chain issues.
We could not keep up, and thatwas another challenge, and so
we've been clawing up this hillright to try to get to a certain
(07:18):
point Now.
That being said, when westarted our company, one of the
things that we did with ourdevice is we went to the FCC.
We sent our device in, wewanted to make sure that it get
registered right, and then wegot an approved FCC
identification number.
That was really important to us, but that's still hard to say.
(07:38):
Hey look, this is legitimate.
Iptv is a service that I thinkeverybody's going to see more
and more and more.
You got Sling TV, you got TubiTV, you got Hulu, and the names
just keep going.
You can go out there Crackle TV, and the list goes on and on
and on, because back a long timeago they had to build a
(07:59):
building, you had to have solidlights, and then that was
basically a broadcast center.
You had to have satellite right, and then that was basically a
broadcast center, and that's howthey gave you media right, live
TV and video content.
Today, with the internet, youdon't need that.
Essentially, you can go to anyinternet provider and purchase a
package of channels and you canalso purchase VOD services.
(08:20):
It's going to cost you money,right, but that's what you have
to do in order to get into thegame, and it's a lot of money
and it keeps rising.
That cost keeps rising andthere's a risk, as any business
you know.
You could start a service andyou just don't have the
subscribers, all right, and soour business is subscriber base,
and I think that's been achallenge as well in the
(08:43):
rent-to-own industry, because ifa person rent a device, do they
now need to now subscribe to asubscription?
And you do.
Speaker 1 (08:51):
Okay, so this is based on a monthly subscription,
correct?
That's correct.
Rent-to-own is something thatcan be weekly, bi-weekly,
monthly.
This is a monthly.
So when somebody comes in andthey open up this agreement with
one of our vendors one of ourvendors, excuse me, and they,
they, they say, you know, let'ssay it's rent to own or whatever
the case is, they come in, uh,or countryside rentals, cause I
get confused every time I sayrent to own, I'm talking about
(09:12):
rent to own it, countrysiderentals, or they, you know, they
do it with American um rentalTVs and sales, and so they rent
this, they go in through a is ita QR code?
Speaker 2 (09:25):
or how do they find you guys once they want to start
the service up?
Well, essentially, for us theprocess has been it's pretty
easy actually.
Once it goes out on rent, theygo to a website and register
just like Netflix.
So you go to a Netflix account,you get Netflix, you have to
register yourself as a user andthen you get a username and
password and you have an accountand you can go into that
account and see what you do andyour history and things of that
(09:46):
nature.
It's the same type of setup.
It's very similar.
Yeah, it's the same as Netflix,hulu, apple TV, you name it.
It's the same setup.
You have to register, have anaccount, you put a card on file,
obviously, and that's how thecompany gets paid, right.
But in the rental industry,what's different is if someone
(10:08):
is renting a device andessentially miss a payment with
us, we don't turn the device offwhereas Netflix probably would
because the renter's not paying.
But in our case we leave it onbecause our partners is rental
companies or those that do arent-to-rent model, right.
So we work with the customerand we try to get our payments
that way.
Speaker 1 (10:25):
So is this where you shine, mike?
You come in.
Somebody already started, theyregistered, now they got the
services and this is where youcome in.
How hard was it to really getthis ball rolling?
Speaker 3 (10:35):
Extremely hard, but we work as a team with
everything.
We plan it out and scope it out.
I should say, all right, thisis what we need to do and from
there we work with the dealershand in hand to make it happen.
So, as Johnny said, we come upwith a good process.
We work with the RTO dealers sothey have a way to register
(11:00):
their customers, depending onwhich side whether it's rent to
own or, you know, rent to rentin some cases and then after
that we service the customers.
We have a dedicated customerservice team, and that's a big
factor too, because thatcustomer wants to know.
Well, if I have a question orif something goes wrong, you
know who can I call, who can Iemail, you know who can I reach
(11:24):
out to that's huge.
Speaker 2 (11:25):
Yeah.
Speaker 3 (11:26):
And you said it, you said it first.
It's a service based business.
So if you don't have thosethings, it's just not going to
work.
So what are?
Speaker 1 (11:34):
you got to tell me what are some of the technical
issues that you had to overcomethat makes Navier so solid.
Now, like in the beginning, Iwas like, oh my God, I didn't
know we're going to get there.
But now it's like you know what.
We conquered that hurdle.
What is something that you'vebeen able to do and say?
You know what?
I was able to help, me and myteam we're able to kind of get
behind this and just kill it.
Is it a distribution?
Because I know Johnny saidsomething we didn't have any
(11:58):
boxes at first.
Right, you guys wanted.
You know and I say this withall sincerity that when we're in
meeting of the minds like thisand we have these shows, we got
to support each other.
Right, we support the guys thatput our stuff out there and
they support us by buying theproduct that we offer and
putting it on their shelves, andso when these guys need that
help, is it, is it you that theycall or is it the team?
And then you might getescalated to Mike Price.
(12:19):
When you get on there, it's,you know, is that, is that the
top dog?
Speaker 3 (12:22):
So we um.
So there there's a differentlayers to it.
I'll say, as it relates todealers uh, they, they, they
call myself, they call Johnny,um, the ownership group, we're,
we're very hands-on, uh and, andI think that really helped a
lot in earning their trust overtime.
Just like in any industry, whenyou first come in you don't
(12:44):
know anyone.
You have to build thoserelationships and we did.
And I'm thankful for the showsbecause there were times where,
similar to a cold call, ok,someone is walking towards your
booth and you reach out yourhand and introduce yourself.
Sometimes someone could say Idon't want to talk to you right
(13:04):
now.
Other times they say, ok, I'llgive you a minute to introduce
yourself.
And I must say in RTO there'sbeen several that has given us a
few minutes of time and thenthat has turned into a great
relationship.
Speaker 1 (13:18):
Well, it's grown, listen, just like our customers,
because they feel the same way.
And you know, we would love tosay you know we're going to
treat you like everybody else.
You come in, you buy, you leave, but not a rent to own when you
come in.
We're going to form thatrelationship for 18 months.
We're going to form it for twoyears.
You're going to see, I've gotto sit down with you and explain
(13:42):
this rental agreement.
You form this relationship andthe hardest thing is just
breaking that first barrier.
Right, like you said, you standin the hand and listen.
All I can pray for is that youwant to sit here just long
enough to hear me tell you howgreat this product is.
And these guys, the people,these owners, these operators do
the same thing.
And you guys know it.
You've been to these shows.
It doesn't matter if you're inMeeting of the Minds in Atlanta
or if you're in RTO World,wherever they put it.
You're going to see a lot ofthe same faces and when you
create those bonds of, hey, I'vegot a solid product and you can
(14:06):
lean behind this, and if youhave a problem, you know my face
, you know that when you see medown the hall, you can stop me
and say, hey, this is somethingunique to whatever you have
going on.
How do we fix this?
And we come together and figurethat out.
I love that about being aroundeverybody who sells the product.
You know when you're aroundyour operators, because
sometimes they'll tell yousomething that you didn't even
(14:26):
know about, because customershave ways of tinkering and it's
like, why would you do that?
But you know what, now that weknow what that problem is, we
can solve it together.
Whether you need to put a wallup, whether we need to exploit
that and say, hey, that was agreat idea, maybe we should go
forward with that.
But having NavAir here now andyou guys have finally got into
it, what is down the line, whatis coming?
(14:48):
Because there's alwayssomething new around the horizon
.
I think all the classes thatwe've taken, they're always
saying, yeah, you've got to becareful because technology is on
point, it's coming, it's coming, it's coming, it's coming, it's
coming.
So now NAVAIR is here, you guysare part of the family.
What's down the road?
What's coming up?
Speaker 2 (15:03):
Well, I want to say two things.
I want to back up for a secondand I'll let Mike speak to
what's coming, because we gotsome brand new products that we
think is really, really greatand we think the folks I love it
.
But I do want to say this toyour point, pete is we've met,
and I don't want to choke uphere.
We've met a lot of great folksin the rental industry, right,
(15:25):
and it's past that Like from mystandpoint.
This is our family, right, andwe have nothing but love for the
folks we've met.
You know, as Mike says, we'vehad people.
I can name them.
You know I'm thinking aboutJohn Cleek.
Now I met John Cleek Sr.
Tiger, just reached out his handto me, was one of the nicest
(15:49):
person I met, just right off thebat.
The first time he saw me hestopped and started talking to
me and I'll never forget that.
You know I just and and um,like I said, I don't want to get
choked up, but it meant a lotfor a person coming from the
outside to just see a friendlyface, reach out his hand and
then just start talking to meand telling me some of the
things I can do.
(16:10):
Aaron Windsor uh, father, uhwas another guy.
Speaker 1 (16:14):
You guys are talking about some Titans in the
business.
You're not talking aboutanybody.
Speaker 2 (16:17):
You're talking about the guys in the business.
He saw me and same thing.
And we started talking.
And any time he saw me he cameover and said, hey, johnny, and
just would talk to me.
And I remember these folks andit chokes me up and I say that
to say this we are not going todo anybody wrong in the industry
(16:39):
.
There's a little joke I have.
I just met some new peopletoday and I said I will give you
my home address so that you'llknow where I live and you can
come see me at any time.
We stand by our product, westand by our service.
If you buy anything from us, wehave what we've always had in
place money-back guarantee, norisk.
(17:01):
You cannot put it on rent.
You call us back, we'll buy itback, all right, and we know
that.
Speaker 1 (17:07):
Nobody does that.
Wow, that's a guarantee.
What are you talking about?
Speaker 2 (17:11):
And we've had folks 10 years down the road I'm sorry
, 10 months down the road, 12months down the road, to call
and say hey, I've had streamingdevices now for 12 months.
My store is not doing a goodjob.
We don't question it, we don'task is there anything we can do?
And if you want us to buy back,we send a shipping label and
we'll buy back.
Speaker 1 (17:28):
Well, here's another thing too and I've seen you do
this, mike where you guys getsome people together and say,
hey, let's have a class.
Let me show you how this works,let me walk you through the
abilities of this box, theoperations, the machinations,
the setup and how we get thisdone.
And that is huge.
That is really important,because right now everybody
wants to pull it out of the boxand just use it.
(17:49):
You know what I mean.
It's like listen, guys, as muchas I love.
For that to happen, you evenhave to set up your smartphone.
Okay, you at least got to putyour name and your number in it.
So when you have the ability togo there and train some of the
people that are selling what youhave on the shelves, it makes
such a huge difference to thecustomers because they feel like
if I ask this guy a question,he's going to nod and say listen
, I'm going to give you a number, and it's really good for them
(18:09):
to understand the product aswell.
And I've seen you do that.
Do you do that often?
Is that a regular thing atNAVAIR, where Mike is hosting
the Mike show on how to get thisdone?
Speaker 3 (18:19):
Well, I don't do it all myself, but again, just
going back to ownership beinghands on, you know myself, james
Woolens we've we have conducteda lot of trainings.
So the first step is thedealers, right, the owners.
You know, we, we go through ourprogram and if they like it,
(18:40):
we're saying, hey, we want totalk to the regionals, we want
to talk to the managers, becausethose are the ones that's in
the stores, they're making thesales.
We go out and train them, sothat's in person.
We also do virtual trainings aswell and we ensure that they
have devices in their homes,because if you have the product
at home and you're using it on aregular basis, then you can
(19:02):
speak to that product.
So a customer walks in and it'snot like you're reading off of
a card, right?
It's saying, oh well, I thinkit does this, I think it does
that.
You're speaking from personalexperience.
Speaker 1 (19:13):
Listen, rental dealers, when you guys are
listening to this, he's sayingit's in your home first.
This is an opportunity to getyour hands on the product, see
how it works, watch some good TV, throw your feet up on the
recliner and learn how thishappens.
And I would tell you right now.
A lot of people don'tunderstand.
When you start doing trainingclasses, sometimes it's hard to
see the payoff, because it's nota left light bulb, it's gone,
(19:33):
it's okay, Come back.
Come back and do it again.
And by the second or third timeman, come back and do it again.
And by the second or third timeman, they're pros and they're
telling you something other thanman.
I forgot all about that.
But as the consistency of thestreaming, the consistency of
the guys behind the scenes, theconsistency of the training,
that's what builds goodcompanies, especially the guys
here, Cause, like you said, thisis generational.
(19:54):
You're talking about guys whohave been here for 20 and 30
years and they've passed thattorch to guys that aren't going
anywhere.
Their job, their function,their duty is to carry that
torch for another 20 or 30 years.
Those are the relationshipsthat we have to make.
Those are the people that arepushing the product right.
Those are the people who arereally standing in front of the
line and going hey, try thisstream box, Try the streaming
situation.
Navier is going to put theirname behind it, which means that
(20:16):
there's something that Ibelieve in.
That's great, and I'm glad thatyou do that.
So the next time that you doone, you let me know.
Speaker 3 (20:23):
Absolutely.
Speaker 1 (20:23):
We're going to put that on there.
But talking about the newthings that are coming up
because I know you said that youdon't want to talk about that,
Mike, we're going to put you onthe spot what's going on and
please talk about employees.
Speaker 2 (20:37):
what we do for employees, oh, that's great.
Speaker 3 (20:39):
You kind of took the words out of my mouth.
So we talked about the owners,then the managers, but with the
employees, after we have devicesin their homes, we've trained
them that sort of thing.
There's a number of dealersthat have employee appreciation
days.
They have different things thatthey're doing just for their
group.
(20:59):
So it's not a bit show, it'sjust something specific to them.
Well, we always want to knowabout it because we want to give
back.
There's times where we'll sendproduct, we'll send funds, money
right to help.
We all need that.
An extra bill or a gift for arelative.
We do a number of things inthat respect to always give back
(21:20):
to the employees because weappreciate them.
We wouldn't be here withoutthem.
It's not just a you know, amoney grab or just a sale.
We want them to know that we'rehere and supporting them always
.
So that's the first thing asfar as the employees are
concerned.
But what's coming in the future?
I mean, we're constantly makingupgrades to our devices,
(21:43):
whether it's a voice controlremote or just additional
technology.
Speaker 1 (21:48):
Mike, you're going to let me be lazy and just talk to
the remote now.
Oh man, oh man, Great feature.
Speaker 3 (21:54):
Yeah, it's a great feature.
Of course, you have the guide.
You have different ways tostream.
You can see multi-screens allat once.
Let's say, you want to watchmultiple games at one time, so
we have a number of things Sold,all right.
Speaker 1 (22:07):
When am I getting my?
No, I'm just kidding, that is afeature.
I mean, come on, who doesn'twant to see all their favorite
games at one time?
Dude, that's great.
Speaker 3 (22:16):
Yeah.
So there's a number of thingswe're working on and we're
always taking that feedbackbecause of course, we can say,
oh, these are great features.
And then someone comes and says, man, you know, I saw this
thing online or I saw itsomewhere.
It would be great if you hadthat.
So we always take in thatinformation and say, ok, let's
go to the drawing board and seewhat we can do Past streaming.
(22:37):
Another item is electric bikes.
That's something that we've hadand sold out and working on
bringing more in.
Another thing is smartprojectors.
So you know, everyone has a tv,but projectors are a trending
item and having different waysto watch, whether you want to
(22:58):
project it to your uh, your yourceiling or to your wall it's
crazy because it is outside, ifyou, if you walk down the halls
of that, you know of that showright now in the exhibit halls
you're going to see.
Speaker 1 (23:09):
Quite a few people have posted up their projectors
on there and you know, two yearsago you probably wouldn't have
seen that many.
I saw a couple of trivial ones,you know, maybe a little travel
something.
Now I'm starting to see a lotmore on there.
You're right, it's making acomeback.
I'd like to see what Navairdoes with that.
Speaker 3 (23:23):
No, it is making a comeback and we're always
keeping our ear to the groundbecause, you know, everyone is
looking for that next microwave,right?
Right, right, that's the goldenquestion Okay, what do you need
?
What's next?
And we're staying flexible inthat respect.
You know, for some time now ourmain category has been consumer
electronics and we're going tocontinue down this road.
(23:45):
And, whatever ways, whatevernew products can come in and
bring value to all of the rentaldealers, is what we'll look at
to bring in and bring that valueto the stores.
Speaker 1 (23:56):
Well, I mean, what I see is passion.
If you run your business with apassion you want to give to
your customers, you want to makesure that there's a solid
situation that can be here today, tomorrow and the next day.
You talk about therelationships that you're
building with the owners and thecustomers.
The fact that you're going towilling to back the product up
by buying it back says a lot.
(24:17):
The training courses thatyou're doing, looking forward to
the future and getting feedback.
Listen, guys, I'm going to tellyou right now it sounds like
there's a lot going on and Ilike the sound of the future of
NAVAIR, with everything that youguys have set up.
With everything that you guyshave set up.
When are we taking over theworld?
We're taking over the world ofstreaming, at least right, we're
(24:39):
on that course.
Speaker 2 (24:41):
I'd like to say this so in our company, every day, we
have three principlesessentially that we look at as
core values, that help guide usand shape the way we make
decisions and how we work everyday right, and it's really
important to us.
(25:01):
So I want to talk about it fora second.
The first thing is that firstprinciple for us is integrity
first, right, it's just, youknow, you treat people like you
want to be treated, and I thinkthat has helped us a lot.
I know that goes back to look,peter, I'm not going to do you
wrong.
I'm not going to do this to you, I'm not going to hurt you.
You can trust me, we're goingto right.
(25:22):
You're trying to do something.
I'm going to partner with you,I'm going to work with you, and
it's really important that we dothat.
The second thing, outside ofintegrity, is one of the things
we talked about is servicebefore self, right, because if I
just take care of you, it'lltake care of us, right?
So I have to answer your needsfirst.
It can't be I'm just trying tosell you something and it's good
(25:45):
for me, right, but it's notgood for you, right.
So that's part of our thing aswell, when we make decisions, is
this good overall for thecompany?
Is this good for our customers,right?
And then the next thing is andwe don't get this right every
day right, it's excellence ineverything we do, but the truth
is every day is not an A dayright.
(26:06):
You have A days, we have B days, we have C days, we have D days
, we have F days right.
What we don't want is to havemore F days than A days.
So when we're not doing itright, we work hard to try to
make it right, and that has tocome from within.
That.
Speaker 1 (26:22):
You know what I'm wrong and I'm going to work on
that and I'm going to get betterso that we can provide the best
service that we can.
Well, it's not about failing,it's about failing learning from
it and making sure that you doeverything you can to stop it
from happening again.
That's really what it's about,because the truth is everything
that we do.
Come on, I wish I could say Igot it all right all the time.
Speaker 2 (26:42):
You know, there's an old saying wisdom born of pain.
And where it comes from, iswisdom comes from what Pain?
Wisdom comes from failure,right?
You don't get wisdom by justhaving it.
It comes from you learn, youlearn, you learn, you learn, you
learn, you learn Right.
Speaker 1 (26:56):
Well, I mean the idea that you want to stand behind
your business, you have thepassion to make it happen, you
have the knowledge and somebodywho can make it happen.
Mike, I'm just saying good job.
So we have this service.
You can check them out at.
Never where's a place.
If somebody's listening to thispodcast right now, where is
(27:18):
somewhere that they can go tofind you guys and what's the
information that you can givethem to reach out?
Speaker 3 (27:23):
They can go to our website navaircorpcom.
That's N-A-V-A-I-R-C-O-R-Pcom.
Okay.
Speaker 1 (27:31):
And when they go there, what are they going to
find?
What am I going to come up?
When I pull up that landingpage?
What am I going to see?
Speaker 3 (27:37):
You're going to see the latest products that we have
.
Okay, and if they're interested, have any questions, we have a
form that they can fill out.
You submit that and it'll cometo us and we'll reach out to you
momentarily.
Speaker 1 (27:50):
Awesome, that's awesome.
Now, if I'm interested let'ssay that I'm one of these new
guys and I'm interested inactually selling these stream
boxes do I follow that same lead?
Yes, that's correct, okay.
So Do I follow that same lead?
Yes, that's correct, okay.
So if I wanted to do that, notonly as a customer out there in
the world, but if I wanted toget behind this stream thing
with you guys, I would fill outthat form on navaircorpcom and
(28:15):
then you guys would reach out tome and we would talk brass
tacks on how to make that happen.
Speaker 3 (28:17):
That's pretty much it .
That's correct, yeah.
Speaker 1 (28:18):
All right, all right.
Well, listen, guys, I lovehaving you on here.
I'm gonna let you guys get backto lunch, but we appreciate
having Navier out here on theRTO Show podcast.
Believe me, we talk everythingrent to own and I'm so glad that
you guys had been able to takeout some time on a very busy day
that I saw to come on here.
Listen, guys, we appreciate youlistening.
If you want more, you arewelcome to check us out on
Facebook, instagram, linkedinand YouTube.
(28:41):
Don't forget to subscribe and Iwill tell you guys, as always
from Johnny McRae, mike Priceand myself, get your collections
low to keep your sales high.
Have a great one.
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