February 24, 2025 • 52 mins
Mastering inventory management and optimizing your business operations with the power of AI. Join us as we engage with Daniel Hajduk from Vox Pop uli, who shares his hands-on experience in transforming apparel inventory management using AI. Learn how AI analyzes order patterns, anticipates trends, and optimizes stock levels to streamline processes and boost profitability. By harnessing historical data, businesses can predict seasonal demands and ensure they are prepared for any market shift, enhancing operational efficiency in the process.
Discover how structured planning and effective training play a vital role in maximizing AI's potential in business. We explore the importance of standard operating procedures (SOPs) and how they can streamline task management, improve scheduling, and enhance service delivery. The discussion highlights the use of AI as a task manager, simplifying daily operations, and ensuring essential activities like inventory checks and sales follow-ups are completed timely. We emphasize the balance of leveraging technology for organization while maintaining human interaction for a well-rounded approach to business effectiveness.
Ponder the future as we examine AI's growing significance in personal and professional landscapes. From revolutionizing customer service with predictive analytics to sparking creativity with personalized content generation, AI's impact is undeniable. We reflect on how AI is reshaping cultural norms, encouraging a shift from overwork to prioritizing mental health and efficient work practices. As AI continues to integrate seamlessly into daily life, it promises to transform industries, making technology an indispensable tool for enhancing productivity and fostering personal growth.
www.TheRTOshowPodcast.com
Pete@thertoshowpodcast.com
Facebook - The RTO Show
Instagram - the_rto_show
Linkedin - The RTO Show
Youtube - The RTO Show Podcast
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:07):
Hello and welcome to the RTO Show.
I'm your host, pete Chow.
Today we're talking rent-to-ownAI again.
This is our last part of asix-part series.
We've made it through six partsalready.
Daniel Hajduk from Vox Populiis here to talk to me about how
we make it through with AI.
We've talked about how and whatAI is, how you can use it to
talk about who your customersare and how to dial in your AI
(00:30):
marketing and all types ofdifferent tips.
Well, today AI is going to beabout you.
It's going to be about yourday-to-day and how we really
affect that.
How do we make AI our?
We've talked about that.
Office secretary.
Speaker 2 (00:44):
How does this truly become?
Speaker 1 (00:45):
How does she do it?
Your front office?
I say she.
I should have said that.
How does it do it?
You know, I don't want toclassify it one way or another,
but how does it do it?
What is it that I do?
That's going to utilize this?
We've talked on a general basisof how it can help, but now
we're going to dive a little bitdeeper in your day-to-day tasks
, the day-to-day tasks.
I'm going to be here and thisis exactly how I'm going to use
it.
I'm going to make this work forme.
(01:06):
So, Daniel, the first thingthat I think about is like
inventory.
Inventory is what I mean.
I need it to grow, I need it tosell.
It's literally the next bigthing to accept to having a
store and actual people work forme In the sense of inventory
management.
How does Vox use inventorymanagement through AI, or could
(01:27):
use it through AI to makeeverything?
Speaker 2 (01:29):
work.
So it's something that'sgrowing with the technology and
new systems we're getting in.
Anyway, we used to really nothave anything inventoried or
systemized whatever you want tocall that but it started, for me
at least.
What I was working on was ourpolos, certain clients, company
uniforms that we kept on hand,the blank versions of it,
because we knew the volume wewere getting.
But we were kind of blind andagain, this is not on the scale
(01:53):
that you guys are dealing withwith furniture, appliances,
technology.
I couldn't even begin toimagine how to deal with that.
I was just simply trying tomake us be more efficient with
our polos that we were selling,because we had different colors,
we had all these differentsizes, and, well, we need to
figure out what we need to orderbecause we are ordering them on
a daily basis.
(02:14):
But how do we know what we needto order without wasting our
time and having to go manuallyinto the warehouse and sort
through the boxes and see what'son the shelves, how they're
organized?
Well, simply, we use AI tofigure out how much we should
keep on hand.
So we figured out what are theorders, what are the amount of
orders.
We're getting in this sizeevery day.
So we're not keeping well thered extra small and mins.
(02:37):
We maybe go through a box of 24in a year at most.
At most, do we really need tokeep three boxes on hand because
it looked empty and that's whowe used to order?
Oh, now we're able to do thatNow.
That gives us the parametersthat we put into our first
inventory system that we use forthat, and now it would just
give the person ordering a pingwhen it went low, if it went low
(02:59):
at the quantity we set, becausewe figured out what do we know
and how can we organize thatbetter?
Because we're just looking atthis.
We've been doing this for fouryears.
We got into the apparel businessright around covid I don't know
about y'all.
Inventory was miserablemanaging.
There was so much stuff webought because, first off, we
wanted to deliver our apparel.
(03:21):
So he was like well, we can'tsell apparel if we don't have it
, so we gotta buy it.
So we overbought on thingsbecause we wanted to make sure
we had it.
So we knew we could ship it out.
Oh, that was it then, becausethings would go out of stock
just for months.
Now that's not the case.
So now we need to be smarterbecause we can be.
It's time to get our marginsback.
It's time to make our warehouselook cleaner.
It's time to make the people'sjobs easier by not having to
(03:42):
blindly sort through things.
We figured that out all withthat, and again it's just shirts
, but now it's leading to allthe different displays we have
and all the different types ofpaper and everything, and just
making life that much clear on aday-to-day basis yeah yeah,
which?
why waste time figuring out whatyou need to buy?
Speaker 1 (03:59):
we just tell you I need to buy this I know, because
you know when we, when we talkabout inventory, what we sell is
just as important as what'scoming up, and inventory
management comes in so manydifferent forms.
What am I selling, what is thehot item and, more importantly,
not only, what the high item isnow, what is it going to be?
So you have historical data,you have the new items that are
(04:20):
coming in and you have what'salready selling.
So if I was to take AI, my ideais to you know you want to
stick it on a spreadsheet andsay what have I sold in the last
30 days?
What have I sold in the last 60days?
What have I sold in the last 90days?
Look at your trends and look atthe trends and then go to the
next three months on your lastthree years and be able to put
that in, create a spreadsheetfor that so that you can pull
back out and go.
I can expect this is the seasonthat's coming, this is what's
(04:43):
coming up Now.
I know that we have the regularhistorical data when we talk I
think we talked last episodeabout you know, like
Thanksgiving.
I know what's going to beselling on Thanksgiving, but
we'd like to say you know whatOn President's Day, we like to
sell mattresses, becauseeverybody else has mattresses.
Yeah, is that really what wesell, though?
Is it really that important?
You don't know that, we don'tknow, right.
(05:09):
And so taking all the takingall that data and going over
your inventory and then sayingyou know what?
This is a great idea, alsousing it for lead times.
I order this particular person,I usually get this particular
lead time, entering that into aiand saying you know what?
I know that we need sofas.
I usually order from here andthis is the lead time.
Speaker 2 (05:19):
Well, then you should order it now or or two weeks
from now, not just the sortingpart, it like we're talking
about to look at what hashappened.
It can look at what hashappened and pull from all of
its sources and predict.
So, like you're saying for leadtime, well, I know that we sold
50 of these at this time lastyear and well, it took me this
long to get it out because weonly get so many in from our
(05:40):
vendor, which how can I pre-planfor that better, so you know
that you can deliver that.
So again then you're going backall the way to last episode.
We're improving the customerexperience because we planned
out, we didn't just guess.
We use data, we use AI to notjust sort but to predict.
Speaker 1 (05:56):
And I think there's so much there.
Utilizing this tool, it'salmost like it's the basic, most
easiest organizer to use.
I'm going to give itinformation, it's going to
organize it, it's going to tellme what's good, bad or
indifferent.
It's going to give me the greenlight or the yellow light or
the red light and just kind offeed it back to me in a way that
I can understand.
Because we mentioned anotherthing would be like scheduling.
(06:19):
We've mentioned it.
But to be able to say, okay, Ihave five different employees,
40 hours a piece, they work thismany days, I have to give them
an hour lunch and it has to bebetween 10 and seven.
So easy with that.
And then, how does it notoverlap or overlap or whatever
the case is?
I need to fit these hours inthis timeframe.
I do a Monday morning meetingthat starts at 9.30 versus 10
(06:39):
o'clock, a Friday meeting thatstarts at 9.30 versus 10 o'clock
, but I still got to have 40hours.
Stop stressing about it, right,and put that in there.
Speaker 2 (06:46):
And just like I can do this one time, because you
know what it's going to do.
It's not going to be stressed,it's going to say okay, I'll
gladly sort through this for youand lay it out exactly how you
want.
A lot of the tools will give youillustrations too.
So if you're a more visualperson, then just looking at the
words and looking at numbers,it can do that for you too.
Stop stressing about well, thisvariant makes this variant, so
(07:08):
I can't schedule this, so I'mjust going to overschedule or
I'm just going to put my time inthe store and be in the store.
Then I don't really need to bein there because I could be
doing this.
My time could be better spenthere, let it help you with that.
I know, people's time is just sovaluable.
Speaker 1 (07:20):
Well, the thought is, too, is you can go into Word
and type out the basic genericschedule and then copy and paste
that and then you add in thedifferences of what might be
there this particular guy hasPTO on this particular day.
So week two I have PTO of this.
Or you can just put in datesand this date of you know this
is May 2nd to May 15th, or letme say 17th, because that's two
(07:40):
weeks worth, and then thisparticular person has PTO on
that day.
So I do a copy and paste andthen add you know what Daniel
has PTO on the next WednesdayWork that in Eight hours.
Still want to give a 48-hourwork week and you can put in
vacations PTO, you can add sicktimes to it or whatever the case
is.
Build out your two-weekschedule easy.
(08:01):
Build it out with holidays forthe next month, you don't need
some crazy software product.
Speaker 2 (08:09):
You don't need that.
I mean sure maybe if you'redoing it from an overall huge
corporate perspective, sure wecan manage everything from there
, but if you're just trying toschedule your own store, it can
do that for you with the cost ofnothing, with the cost of
Google.
Speaker 1 (08:23):
Right right, and putting it in there and saying
you know, this particular persondoes this or that.
Yeah, sales collections.
Speaker 2 (08:29):
The little things are like well, this is something
because of this I can't plan out.
I'm going to get frustrated andnot plan it out.
Speaker 1 (08:34):
There's no point to do that, and you know it's crazy
because I take that informationand put it in there and see
what comes out, and then beingable to go back to it and say,
you know what, that doesn't workfor me and I can change that.
And again, we're not hurtinganybody's feelings, we're just
telling them hey, that doesn'twork, I need something different
.
And then give me a differentscenario to come back out with.
(08:55):
You know, scheduling issomething that it doesn't seem
important until hours and you'regoing to oh my God, I got to
let this guy go early, or I'vegot to be willing to pay
overtime, or I've got to makesure that they took all their
breaks, and that's that's onething we're doing to different
bases of how we handle things.
Speaker 2 (09:11):
But we're like, hey, we're getting really busy here.
Well, what is the next?
How can we figure out how wecan manage their time better?
So what does that really mean?
Do we need to hire someoneelse're not just saying, well,
let's just put, let's just,let's just copy and paste.
No, let's really look at it andand figure out where we can
(09:32):
match.
It's playing Tetris.
It's really good at the gametoo.
Speaker 1 (09:34):
You know, we, we talked.
I mean, cause this this kind oflike recap of everything that
we already have talked about?
When you're talking, I mean wekind of diving a little bit more
into it?
But the scheduling aspect ofbeing able to take those times
and those parameters andeverything that happens, and
putting into an AI and gettingsomething back is easy.
It's accessible.
Speaker 2 (09:50):
And it's something that you can do every single
week.
Speaker 1 (09:53):
Inventory scheduling as far as what's coming in,
what's going out and what youhave that's hot right now is
also something like that.
If you want to also take a look, take a look at some of the
things that you have sittingthere.
How long have they been sittingthere?
And you can kind of go in yourAI and tell you hey man, you
don't really sell this.
You have a lot of this, but youdon't sell it.
Don't order it again.
You know it looks good becauseyou like it, and I think that's
(10:15):
the eye test right, you like it,but it doesn't mean that that's
what's going to sell in yourstore.
You know what I mean.
The pink pom-poms sell the most.
You don't like those, butthat's really what the hot item
is and so getting past that islike one of those.
God, I didn't know that.
You know utilizing it for yourscheduling, utilizing it for and
I think we mentioned this acouple of episodes ago too but
(10:37):
your collection routing, youknow adding that and saying,
okay, I have a service here, Ihave a delivery here, I have a
pickup here, in order ofimportance, and the two-hour
timeframes that I've said,three-hour timeframes, whatever
people say, and how do you routethat out the best?
I think it's just theseeveryday items that we have,
that we could use AI and, ofcourse, as you get better, you
(10:58):
get faster.
You know what to say, you knowwhat to input, you know what to
look for.
You learn it and you know how todigest the answers that it's
giving you because it's atwo-way street.
You use it better and it willrespond to you better.
Because you're responding to itbetter, you know, almost like
putting better gas in the engineright and then turning around
and now it's a little bit faster, and it's a little bit faster
and I'm tuning it up, and youknow, seeing that and seeing the
(11:21):
smarter, not harder idea isalways like how do I I used to
say this a lot as a GM is Ialways want to take out the next
five minutes to plan out thenext five hours.
I don't want to go into itblindly and going, okay, I'm
going to shoot from the hips,because every time I do that,
something in there goes wrongand it's either I forgot
something or something comes upand I didn't prepare for it.
You could handle it so muchbetter oh yeah, and, and you
(11:43):
know, and, and, like we said,I'm not looking for the detail
plan where it can tell me thebrushstrokes, I just need
something to give me the bones,the frame, right, uh, and I
always think of it like one ofthose pictures that has the
numbers and all those littlespots where you can take the
color and put it there, you know, like number five is blue and I
painted it.
You can do that, or I canchange whatever five is.
I can change the frame of it,but I have a bones of an idea of
(12:06):
okay, this is what it shouldlook like at the end.
So my scheduling is better andmy inventory is better and my
service is better when I can getthere on time and kind of put
this in and say you know what,between these hours there's a
rush hour timeframe and you knowthis is lunch hour and whatever
the case is.
So you know what.
I set somebody up for Tampa allthe way on the other side
between five and seven.
Yeah, it's going to take theman hour to get there, an hour to
(12:28):
get back.
That's one thing I was justgoing to bring up.
Yeah, you know.
So it's that time frame.
It's like.
It takes you a while to getthere, but it's going to also
take a while to get back, notgoing to be able to do that.
Those simple tools are theseevery days that are super
(12:49):
important the training thatreally goes into what we do
every day and how you can figureout how to use that and how to
cover making the training videosthat we kind of talked about
and I think it was our first orsecond episode where I can make
training videos.
I can kind of figure out how todo the what-tos.
But also you mentioned on thelast one, the SOP, the standard
(13:10):
operating procedures of what Ineed to do and be able to get
that out in a good timeframe andbe able to update it as quickly
as possible with some of thethings that I need to do.
Getting all that informationback so vitally important with
the speed, crazily enough, theaccuracy that it can give you,
(13:30):
even if it's not what you'relooking for, it can give you
that directional piece.
I seldom take a look at theoperations manual and is it
outdated?
You know what I mean.
You don't really look at it,but being able to create,
generate, fix and replace fastis so much better.
You know, I don't know if we'vealways tackled.
You know, the online idea issomething that I've seen in a
(13:52):
couple of different companiesand again, I'm not saying this
to everybody, but there isn't aplace in there for the online
procedures.
It just hasn't been there.
It's vital.
It's here.
You know, we tell people thisis what you should do, but we're
not teaching that from theget-go.
I don't have any sales trainingvideos for how you should
handle an online lead.
We just say it, we train it,but to create those now?
(14:13):
It's so important, yeah, it'ssuper important, and it's stupid
not to have it.
Speaker 2 (14:17):
In my opinion, it's stupid not to have it because
one thing's going to go wrong.
And then you Things are goingto go wrong if you're not going
to be able to have someone do it, because it's not a difficult
task, right?
But just like using AI, thewhole point of a SOP is to be
able to have a new person comein.
This is what they taught uswhen I learned about really
(14:38):
using SOPs in the Navy, which isone of the things they do best
is SOPs Right.
Is hey, new guy from school justcame in.
He needs to be able to shutdown the server, rack baby steps
.
Sure enough that was done,something that was you had to be
certified to do.
But heck, there was a stop thatif someone could just walk into
the shop had to do somethingthey could.
(14:58):
What are those things you canstart laying out.
They're're just easy things.
You can start creating chaptersand make your life so much
easier.
It makes it easier to trainbecause you know what to train
off of.
So now you can create thosetraining videos based off these
different chapters of SOPS thatyou created in your store.
Is that much better?
I mean, we need them everywhere.
Speaker 1 (15:20):
You know you almost need them in about.
This is how you clean thebathroom, this is how you vacuum
the floor.
But I mean getting getting pastthat.
You know you almost need themin about.
This is how you clean abathroom.
This is how you vacuum thefloor.
But I mean getting past that.
You know, one thing that I'veseen with some new managers is
like they come in and are likehow do I do all of this?
I have a new manager right nowand she's saying the same thing,
like sometimes she forgets orit's a new thing, and it's like,
okay, the greatest thing that Ithink an AI can do is be the
(15:41):
task manager, and you can buildthat into whether you want to
talk on your phone and say Ihave to do this by five, I have
to do this by six, I want thisdone.
And hey, Siri, or whatever thecase is.
And you say, hey, I need areminder by five o'clock that I
need to get my inventory done.
I can set up a reminder at 430that it has to be done by five,
whatever the case is.
Or you can go in and createthis generalistic list right In
(16:06):
any particular week I need to domy inventory by this day.
I need to do my return salescalls every single day, right,
so it went out yesterday, sotoday I've got to call and find
out how those sales went, or mysales callbacks, however they're
put, my collections and saying,okay, this week I'm going to
work out these different thingsbetween 10 to 7.
(16:27):
I've got all these differentthings to do.
I need to do this on differentdays and let it build you a task
management schedule, not aschedule where somebody comes in
at 10 and they have breakfastor they have lunch at 12 and
they leave at 7, but more likeyou know what.
On Tuesdays, you have to haveyour inventory done by 2.
On Wednesdays, you should haveyour callbacks done by 10.
You should have a call-throughdone by.
(16:49):
You know at this particulartime you should be starting your
call-through.
Your runs should be done atthis time and the more
information you feed it, thebetter.
It will get back to you whensaying does that mean that your
week will actually go that way?
God, no, I'm a rent-to-own.
It never goes the way.
But you can go back to thebones and say you know what.
It's 10 o'clock, I am, 7o'clock, 2 o'clock.
I'm totally lost in my day.
(17:09):
I forgot where I was.
Oh yeah, according to myschedule that I printed out on
Monday, this is exactly what Ineed to be getting done, and
that task management ability toeither do it on your phone or do
it on you know a chat, gpt orClaude, it's all there, you know
, I think you can even talk toAlexa and tell her to remind you
(17:30):
stuff.
Speaker 2 (17:30):
You know if you want to put that, it's all the same.
It's there, it's all integratedwith it and it's all doing its
own thing.
So, yes, use it.
Hey, just set it when you can,because it'll help you.
Tell Alexa, tell Siri, set thisreminder.
Speaker 1 (17:48):
You think?
What do you?
What do you think would be?
Would it be uh crazy to haveone of those things at the
counter and just be like hey,just remind me, at two o'clock
we got to do this delivery.
Hey, remind me that I have toorder this part.
You know, it's not crazy if itworks.
I never thought about that.
So just right now, like howcrazy would it be to have an
alexa sitting at the counter?
Speaker 2 (18:01):
just you know it's your office manager yelling at
you.
Do this.
Who, who's that?
Oh, it's Alexa.
Oh gosh.
Speaker 1 (18:08):
She's going to get mad at us because we need to do
this hey, Alexa, remind me thatwe have this service part that
needs to be ordered.
Speaker 2 (18:14):
But she can also play music.
Speaker 1 (18:15):
Hey, Alexa, in between, make sure that you play
this music.
She's a multitasker Every timethat we talk about something.
It's just something new.
Yeah, and I'm not saying thatwe would want to do that,
because I know there's a lot ofreasons we probably wouldn't
want to do that, but the thoughtis that you have this AI
manager right next to you to dothese things, and when I think
of task management I don'tnecessarily think of I should
(18:37):
build out a week every singleweek, maybe the first couple of
weeks, just to get my mind intoit, and then I'll probably be
able to remember that Set upsome windows.
Yeah.
Speaker 2 (18:45):
So that's what I've really.
We've taken initiative oftrying to do that.
You know, we can never plan outour day, because we know
there's always going to besomething coming up.
Right, but I know from 10 to 2or 10 to 12, I'm going to work
on these type of projects orwork on this type of task these
days of the week.
I don't know there's going tobe something that comes up, but
we leave this window for that.
Just lay it out, get an idea,because then you're going to
(19:07):
train your own mind tounderstand it and it's going to
become second nature.
Speaker 1 (19:11):
Now my mind is like reeling with this idea.
Speaker 2 (19:20):
I can't plan out that .
I know I'm going to work onthis exact thing or deal with
this exact customer every day ofthe week at this time of the
day, but I know that this isgoing to come up and I can have
this window for it.
We'll create those windows soyou can at least go into your
day and you can look at yourcalendar.
All right, I got this set.
I know I have an idea of how myday is going to go.
So, no matter what firestormshappen, you have a direction of
where you're flying.
Speaker 1 (19:38):
I mean we've kind of talked about the invancy in AI,
as far as I don't know what itis, what is it?
How does it affect your day?
How can we get it to affectyour customers?
How can we get it to now.
I mean, we're talking about howwe can literally make our day
easier with AI.
The overall aspect of this, andthe goal of the entire podcast,
(19:58):
was to really kind of break itdown and say these are the
different ways that you cancurrently use AI without putting
a bot into your OS software atevery single store, and say you
know what.
You can use your phone, you canuse a chat, gpt.
You have the ability to takethese, basically even these two,
and utilize it to make your daybetter with all of these.
(20:19):
At the end of this, do you feellike, because you've used it
more, do you feel like AI hasreally fixed a lot of I wouldn't
say fixed, but helped you getto where you want to be faster,
easier, and what are the, whatare the hypes and what are the
problems that you might seesomebody new you know using it
saying you know what?
I don't know if I really wantto go that route, cause I can
(20:39):
see people in my head goingright now I'm going to stay away
from AI.
This has not convinced me.
I listen to it, I like it, butit's not convinced me.
It's not me.
What was that first question?
Again, sorry, I had a greatanswer.
Speaker 2 (20:48):
I want to make sure I'm answering it right.
What do you?
Speaker 1 (20:50):
say for those people that have said I've tried it, I
don't want to try it, I want toget out of it.
Speaker 2 (21:04):
I don't think it's good.
I have, now that it's in and Ithink well, the first question
is you know, has it?
Speaker 1 (21:10):
have you seen it?
Has it sped up your life?
Have you gotten out of it?
What you, what you thought youwould get out of?
Speaker 2 (21:15):
it.
It's a great feeling when yourealize that it can do something
that you couldn't do before.
In a certain way, when a lightbulb goes off in your head, it's
a great feeling because youdidn't have to re-invite the
wheel or something, but youeither saved some time, you
either again laid out somethingthat you couldn't lay out the
way it did, and it's just kindof, when that light bulb goes
(21:36):
off, that's yes.
So yes because, like I saidbefore, we had apparel t-shirts.
We were kind of just selling,based off what we knew, the
couple items that people bought.
Now we have it broken down intofour categories and it makes
life so much easier.
And now it's literally on aneight by 11 piece of paper, so
it's kind of just waking up toit and, where it can be,
(21:58):
assistance in your pocket.
Speaker 1 (22:00):
What was your wake up moment At the end of?
You know, in the sixth episodewe've gone through all of it.
How do you use it?
How does it make it better inthe different ways that you can
look forward backward andanalyze your data?
What was your breakthroughmoment to say?
You know what I want to do this.
Speaker 2 (22:16):
So I remember when people started talking about the
news and when OpenAI first cameout with ChatsGBT, because that
was like the ball drop of ai.
In my opinion, that's whereeverything on cnbc was talking
about well, ai companies, thisand now everything.
Now they're going to come outwith this and their stock's
going to go up and it's likewhatever.
Again, it was more of just aback thought thing that no one
(22:38):
like.
It doesn't affect the everydayguy.
It's going to be some softwarethat some guy uses.
Then time went on and you startseeing it everywhere and I
think when we were at a trainingworkshop and they were talking
about I think it was really thepersonas and breaking down how
to personalize stuff to yourcustomer was kind of like the
wow.
Speaker 1 (22:58):
How you really make it work for you.
Speaker 2 (23:00):
It makes me look.
I just it's not writing me theperfect essay, holy crap.
It laid out something for mewith a barely noticeable tweak,
but something that can give youa completely different result
with a customer.
Sorry if that doesn't makesense, but it was like it was
able to take the same threeparagraph essay and it's writing
(23:21):
to two different types ofpeople and most 95% of it's not
different.
But it made that 5% get thatextra applause from each crowd
for their own reasons.
Speaker 1 (23:32):
I mean, does it dress it up when the way you use it?
Is it the way it dresses it up,or is it the approach, or what?
Speaker 2 (23:38):
Sometimes I like it better than others, but being
able to give that you can makeanything sound fancy.
I don't know if you've everseen this.
There's a guy I guess it's aTikTok but you know what he uses
AI for To write the most randomsongs that you can imagine.
Speaker 1 (23:57):
I thought you were going to say an obituary, you
know what that's?
Speaker 2 (24:00):
the sad thing is, you could write everything with it.
Speaker 1 (24:01):
You can write your obituary with it.
Obituary I was like oh my.
Speaker 2 (24:04):
God.
But he makes like let's AI madea country song about
microphones dancing on a deskand it'll write a country song
sounding like you're at acountry concert in the summer.
That's cool and it was justkind of like it's stupid.
But it's not, because it showsyou that it can just do whatever
and it can make anything.
It can build out anything.
Speaker 1 (24:28):
What do you see for ai in the future?
Right, so we're saying thefuture is ai.
That's a very big term, right?
That's?
You know it's artificialintelligence.
You know you've got quantumcomputing, you've got all kinds
of things that are coming downthe pipe.
What do you see?
You know, as ai starts gettingmore daily, right in our daily
lives we're already seeing itwhen we order on Amazon.
We're seeing it when we go onFacebook.
(24:49):
We're seeing it when we talkabout you know we've talked
about on Google as you do it, asI'm looking up the questions
that I would normally ask it howtall is the?
You know, the Eiffel Tower inFrance, like it really even
matters, but it will now, on myphone, take two seconds.
It now on my phone, take twoseconds.
It used to be like it used togive me that little thing.
It's done in 0.25 seconds.
It gives me that answer in 0.35seconds.
(25:11):
Now it doesn't do that.
Now it goes, it's thinking andthen it gives me this, almost
like somebody's telling me thisparagraph of not not only how,
how tall it is when it was made,who made it?
What countries?
Speaker 2 (25:23):
Wow, and then it'll ask you do you want more details
?
Speaker 1 (25:26):
Right.
And then it asks you moredetails.
Speaker 2 (25:27):
You want me to describe it in a different way.
Where do you see it going fromhere, I think I don't think it's
going to be this talked aboutforever.
If it's done the right way,it's not going to be the hot,
the brand new, the new puppy asit is right now.
It's the new puppy that justyour parents bought for
Christmas.
It's going to become justanother thing that people use on
(25:48):
an everyday basis.
I say that because it'shopefully we have the right
people in power of it andcreating these things and using
it for the help humanity andpower of it and creating these
things and using it for the helphumanity.
There are things that it'sdoing that are great things
within the medical industry andall these things it's speeding
up and able to do.
It's changing the world.
So, as long as we have theright people in charge with it,
as long as they're doing theright things and doing it for
(26:08):
the better, we're going to beokay and it's going to become
just another thing.
It's going to become anotherform of gasoline.
Speaker 1 (26:18):
Do you to become?
Speaker 2 (26:18):
another form of gasoline.
Do you see it as a seamless,daily integration?
Yeah, because it already.
It's already there in so manyways that aren't really daily
integrations, but like it'sintegrated into how you search
on google now already.
So where else is it going to be?
It's going to be in technologyyou guys could be selling in
stores, even.
It's going to be more in indifferent appliances.
There's going to be ai embeddedfridges and stuff there already
is, and there's going to befridges that probably talk to
(26:40):
you and tell you well, youshould make this recipe or
something.
I don't know, maybe I justinvented a new product or
copyrighted someone else's, butI think people need to be
educated.
The best thing you can do tonot be scared of it is to be
educated Because, just likeeverything else in life, it's
not really that scary once youlearn about it.
People are scared of things ifthey don't know about it.
Speaker 1 (26:57):
The best thing people can do is learn.
You know, last season I hadCasper Fopp on the show and he
was telling us about, you know,the wonder sign and what we used
to be and what is now, and partof the new integration that
they had is getting these searchterms and definitions changed
to what somebody uses in everyday.
In other words, we would lookfor certain terms and now it's
(27:19):
more like just give me adescription right Brown, sofa,
decently long, sectional,whatever Left side, right side
and integrating this part ofwhat Wondersign will do is
integrating that so that you cansearch on very basic terms.
Now I on TV.
You know, as we sum up this AIsituation and how you can
utilize it to not only make yourday faster, easier and more
(27:42):
effective.
You know, you mentioned it onone of the previous podcasts.
You can talk to your phone nowand, as this conversation
happens I don't know if it'sspecific to Google, because they
have it was a Google commercial.
Yeah, it's what their, it'swhat their, whatever the pixel
nine?
I think it is, and you knowthey're having this conversation
.
It's not.
You know how do I?
(28:03):
You know how do I make yogurt,or you know this is how you make
yogurt.
It's.
It's more like I've had thistype of day, you know, and it's
had this conversation with you.
It's kind of crazy.
It's crazy where it's going.
But I think that being able tointegrate it into the
rent-to-own space something thatI think we've trailed just a
little bit, I really do that'sokay and I think that, with the
(28:25):
utilization of this, this canreally kind of leapfrog us a
little bit to where we are waymore competitive in a market
that we weren't before.
Speaker 2 (28:34):
Yeah.
Speaker 1 (28:34):
Especially with stores, because, again,
rent-to-own is made of a lot ofsmall dealers.
Now, I'm not going to say therearen't big dealers.
You have the rent-a-centers,you have the errands, you have
the buddies, you have a lot ofdifferent areas where there's a
lot, but those are three versusthe many, and not only that in
rent-to-own there's a lot ofindependent dealers.
It's not like you're going to ashopping plaza and in that
(28:57):
plaza you see five name brands,like at the mall, right, you see
a lot of name brand stores thatyou can see in one state and
another state, same place, right, and it's the same product,
same stuff, just in a differentarea.
But in the rental mindset, inthe aspect, there are a lot of
different dealers.
And those different dealersmight not have the ability to
put this quantum computer intheir back room, but to be able
(29:19):
to have a conversation withClaude, or have a conversation
with ChatGPT, or have aconversation with Siri, or have
a conversation with Alexa andtell you that, hey, I need you
to schedule this for me.
God, if we started integratingthat ASAP, where could we be?
Where could Rantone be in ayear?
Let's ask AI.
Let's ask.
Speaker 2 (29:36):
AI let's ask AI.
I think we can tweak thisquestion and make it what do we
see AI in the rent-to-ownindustry and how rent-to-own
dealers can use you?
Let's ask someone.
Speaker 1 (29:47):
Sure, let's see what it comes up with, and I think
the idea is, you know,compounding on what we're doing
and compounding on what we'resaying we want everybody to
understand AI is not going tosolve all your problems and
we're not going to come in todayand AI is going to be running
your store and it's going totell you how to do everything,
from the sales aspect to thecollection aspect, to the
ordering aspect, to how to takecare of your showroom and your
(30:08):
employees.
But the idea is, this is a toolthat I think is being
underutilized right now and wewant you to understand how to
use it, when you can use it andwhat you can use it for.
Now we're asking it an actualcrazy question.
Let's see what comes up.
Speaker 2 (30:22):
So we asked it how do you see AI integrating into the
future?
Oh, into the RTO future, sorry,all right.
All right, it's understandingthat we're talking about the
rent-to-own industry.
The rent-to-own industry, allright.
Now it's thinking because itwants to give us the right
answer.
Speaker 1 (30:41):
You know, coming to the studio and sitting down and
having these conversations, oneof the best things that I could
say is all this talk has led meto think of more things.
How can I use it more?
And I think it's one of those.
You know, you always hear aboutit, but are we utilizing it
right?
And I think, like you said,it's going to be more of that
seamless integration from day today.
Right now, I see it as theredheaded stepchild.
I don't use it that much.
(31:01):
I'm a Gen X.
I really don't.
I usually have an option and Ijust don't use it.
It's just another thing to youright now, Right, but as I'm
going over, now, I'm going.
How many different ways can Ireally use this?
(31:21):
How many different ways can Iput this in my life and get
something out of it?
What does it say?
Speaker 2 (31:27):
All right, so it broke it down into a couple
different points.
So it gave us overallcategories.
So customer service and saleschatbots, predictive analytics
to identify which customers aremost likely to complete their
contracts, like we were talkingabout.
Speaker 1 (31:41):
We were just talking about that.
Speaker 2 (31:42):
Figuring out what your customers are, what they do
, just predicting it.
It can predict all that, so putyour stuff in there.
We all have the data you havethe data somewhere.
But you don't have all the, youjust have the data, but it's
not telling you anything.
Speaker 1 (31:55):
Ask it what you're looking for.
Yeah Well, the getting thebreadcrumbs to figure out.
What does it take to getsomebody to increase their point
of value so that they can theycan go to ownership better?
Speaker 2 (32:04):
Another thing based on that, recommendation systems
for suggesting appropriatemerchandise based on customer
history and income.
Again, so we know what, we knowmore about our product and what
it does.
Now we know more about ourcustomers and what they do, even
payment management.
Wow, predicting that Again.
Predicting late payments Again.
Another thing we mentionedautomation.
Things like payment reminders,things like that.
(32:26):
More and more automation tothings that can just go into
systems that you use.
Again, some things might not beattainable for certain people
and that's fine, but there'scertain things we can use on our
end and certain softwares wecan use on the customer facing
end.
Probably they're going toautomate more and make it easier
, make it less excusable forthings to go wrong, because
technology was there to assist.
More tracking operations, routeoptimization for deliveries and
(32:50):
pickups.
Speaker 1 (32:51):
There's no reason not to.
I feel like this thing waslistening to us.
Speaker 2 (32:53):
There is no, probably there is no reason not to lay
things out the right way.
Stop going blindly.
At least know which routeyou're going to take.
Right Scheduling and themaintenance prediction for
rental items, so knowing whatneeds more maintenance than
others.
Speaker 1 (33:10):
I think not only was it listening to us, I think
maybe we taught it something ithas.
Speaker 2 (33:15):
For RTO dealers.
Last thing are RTO dealers andmanagers the best leverage this?
Start with payment management.
This directly impacts yourbottom line and customer
relationship.
Focus on customer data.
Build comprehensive profiles tobetter understand payment
patterns and preferences.
Implement inventory tracking.
Use AI to optimize your productmix and reduce losses.
Train your team.
(33:36):
Ensure staff can effectivelyuse the tools, while maintaining
personal relationship with thecustomer, and I think that's the
most important one.
Again, I'm not saying that'sright, but that's just some
things it told us and we cantake what we need.
We can take what's right andbalance it out.
Speaker 1 (33:51):
What's crazy is that we didn't even say that.
We said all that without askingit, so we didn't say it as the
question it's giving us, it'sgiving us the answer and, as we
are digesting it and putting itout for our listeners, yeah, it
literally saying what you shouldbe doing is what we're saying
it should be doing.
At least we have the bones onthe other end of it to say you
(34:12):
know that's probably a good idea, so it knows something right.
Speaker 2 (34:14):
it's not something we had to go train for years and
years and give all thisinformation to Just starting
right there.
We've only put a couple thingsinto here while we're talking on
these episodes and again, likeyou said, it gave us to-dos for
everyone to do after this.
Speaker 1 (34:28):
So, just so you guys are aware, there was prep time
and things that we talked aboutgoing into this and we put it in
AI and within five minutes itcame up with the exact same
thing that we came up with, andit only took you to dial it in.
Say what you needed to say, andhere we are, and not that we're
saying that you want to cut outthe human interaction or the
thought processes because youreally want to be smart about
what you're doing, but at thesame time, look at that.
Speaker 2 (34:51):
How can you allow more time for yourself to be
smarter and to use your besttalents?
Don't replace you, but allowyourself to be at your full
potential.
Speaker 1 (35:00):
Well, the last time that I talked about time
management, I think I shouldhave included AI.
That's a whole topic that I didnot add in there.
But now that I'm thinking aboutit and as we've gone over it
and we've talked about it we'vebeen on calls, we make calls, we
have conversations, we come upwith the topics that we probably
want to talk about and scratchthe surface on, and here we are
and there's an idea where itsays you know what?
These are some great ideas andsome topics we should talk about
(35:23):
right off the bat, and not thatwe did anything wrong, but
again, it's a tool to make yourlife faster and easier and more
organized with the time that youhave.
So what do you do with the restof the time that you have?
Make some sales, make somesales calls, do the things that
you're complaining about notgetting done, right the
collections and making sure that, at the end of the day, you've
gotten every bit out of your day.
(35:44):
I think that's the biggestthing is because I know that
time is more valuable than itused to be, and I'm not saying
that it was ever less importantto be with your family or ever
less important to think aboutyour future.
But it was just a cultural normthat you know what it's going
to take, longer, you don't mind.
You mind working 60 hours.
But you knew it was going tohappen.
And nowadays it's like but if Idon't have to, why would I?
(36:06):
Or if I want to work, that time.
Speaker 2 (36:08):
How much more can I get done?
Speaker 1 (36:10):
How much more can I get?
Speaker 2 (36:11):
done.
I'm not just getting done whatI have to.
I'm able to give myself timeback to invest into learning,
training, trying new things andjust being involved in it, and
it makes you happier.
Speaker 1 (36:23):
You know, I used to listen to these guys on YouTube
and I'm not going to say thename of the guy who said it, but
he was like you know, I used tobasically like for four days of
the week I used to live at workand I worked like 20 hour days,
you know, I would basicallyjust be there all the time and I
work all the time and you know,and he was like that's what
built character and that's whatbuilt who I was.
And the first person that waswatching that with me was like
(36:45):
well, why would you do that?
Why would you not want to justbe better at what you're doing?
And then you have to let offsome steam.
You have to breathe, you haveto eat, you have to be human,
right, and you know, part ofbeing human is a social
interaction.
Whether you like it or not, istalking to human beings and
being alive and not doingsomething that's this regimented
kind of.
I need to get this done, I needto get something, but you have
(37:06):
to let off some steam.
Yeah, I mean, you kind of justgo crazy.
And something that has alsobeen at the forefront the last
probably decade or so is mentalhealth.
Mental health is a seriousthing.
Now we have to be able tounwind, we have to be able to
get away and put that away andgo.
You know what I need to breathe?
I need to think, I need to be,and it's not bad.
So then, on the flip side ofthat is well, I'm not working as
(37:36):
much then work smarter right.
Speaker 2 (37:36):
How can you make it more enjoyable and make it
exactly?
Speaker 1 (37:38):
so you're not dreading doing tasks.
Speaker 2 (37:39):
That efficiency.
Efficiency is the why I meanit's.
It's mind-boggling to me.
Yeah, why no one, someone,would not want to do something
to make your life easier whenit's available, and it is
available and it's I think it'severywhere that that seamless
integration is going to startcoming to your blender pretty
soon.
Speaker 1 (37:52):
I've seen it on.
You know, not necessarily theAI part of it, and you can
probably access AI through someof the smarter ones, but I've
seen it in your refrigerator.
Speaker 2 (38:00):
I'm saying there's going to be all these new
products that we're going tohave to learn how to sell yeah
you know, it'll tell you.
Speaker 1 (38:04):
Oh, you know what?
You took out your milk for thelast time.
You didn't replace it.
Now you have to add, and thenit adds milk to your shopping
list.
Or you can do a shopping listfrom your refrigerator.
I've even seen that you canorder food from your
refrigerator.
That's like what I mean really.
But then the thought is, it'sbecoming so seamless and you
can't.
You can fight it if you want to, but you're not going to get
(38:26):
anywhere.
Right it's, it's one againstthe masses.
Speaker 2 (38:29):
If you, you're not going to control the way the
world goes, so why not try tosucceed in what it's giving you?
Speaker 1 (38:34):
Well, you you have to use the tools that are given
right and you know I think we'vewe've mentioned it several
times before but when the carcame out, there were people that
held onto the horses.
You know, talking about one ofthe situations that came up, I
was talking to one of thevendors today.
I was talking to Brian Rosenand he was talking to me about a
conversation that he had with.
I think it was last year or theyear before, but they were
(38:56):
talking I think it was atMeeting of the Minds about the
new technologies that had comeup, and Chip Guy was talking
about AI and he made a referenceto the horse and buggy versus
the car.
And there was people that didhold on to their horse and buggy
and eventually they were boughtout by the people who went with
the tractor and the car becausethey can produce more in a
shorter period of time.
And guess what?
(39:17):
That one lot that they hadversus the lot next to them
produced more food, they gotmore things taken care of in a
timely manner and they weren'tburnt out so much at the end of
the day, so they were able to doa lot more Well, eventually,
you just can't do it that way,the way it was done, and so it's
like that wheel that just keepson turning and eventually it's
going to turn with or withoutyou.
So holding on to it with twohands is probably the, you know,
(39:39):
make it happen.
And I just remember a timeframe and I say this again, I'm
showing my age, but I remember atime frame when nobody had cell
phones.
I couldn't imagine a day nowwithout a cell phone.
Right, and I hate to say thatbecause I think it's a simpler
life without it, but I don't useit just for that.
I remember when the cell phoneswere literally just for phones
and then, but it's a tool nowit's an entertainment device it.
(40:02):
You use it for entertainment, Iuse it for knowledge, I use it
for application.
As far as adding subtracting, Iuse.
I use that thing probably mostfor the time I should get
probably get a tip calculator,but I use it for the tips.
When I'm going out I want tomake sure I give somebody the
right amount of money and I gointo my banking with it.
I couldn't imagine life withoutit.
Now I think that AI is going tobe there.
I think AI is going to comedown the road and it's going to
(40:23):
say what kind of life would youhave without it?
Speaker 2 (40:31):
But think about the phone.
Think about how revolutionarythe iphone was.
Now all these new things theydo with it.
It's just these tweaks.
Now the phone's the phone.
You only had an iphone if youwere wealthy or you were cool
enough or whatever.
And now that's like that's thefirst phone kids get.
You don't get an iphone.
You can't not get an iphonereally, or a galaxy or whatever
it is smartphone you have, youget a.
You get a computer when you geta phone, there's no, I just keep
saying a text nowadays, ai isgoing to be just like that.
(40:53):
It's not just going to be oh, Ihave these fancy tools that
predict analysis and all thisstuff.
No, you're just going to haveai.
Right?
I mean, look at those those.
Have you seen those robots thattesla's come out with?
Yes, that stuff's coming.
Whether you like it or not,it's going.
Someone's going to try it,someone's going to invent it,
because there are people whowant to try things.
Speaker 1 (41:11):
Well, it's crazy.
It's crazy now because the youknow it's funny mentioning Elon
because God only knows he's apart of everything.
But you know they have passedcertain tests where the thought
processes, the impulses from thebrain or whatever, are being
used to select things or changea page or go beyond the normal
face of the homepage.
(41:31):
Right Now, I'm selecting items,I'm going, I'm selecting
particular patterns and colorsand they're dialing it in.
It's getting there.
Pretty soon it's going to bevoice and after voice, you're
probably going to, you know,stick a sticker on your head.
You're going to be able to talkto your phone regardless of the
fact.
But it's coming.
(41:51):
And you know, in the rent-to-ownspace because I don't want to
get too far into the weeds onthis, but in the rent-to-own
space, I think it would be somuch easier when we start using
AI, the utilization of it.
Everybody that I've talked toin the past season, they've all
said the number one thing that'scoming down the pipe is AI.
Now, in 2025, it's here.
And again, I was talking tosomebody about the CES.
I think that you're going tosee that all over CES this year.
(42:13):
I think that you're going tosee that in the integration in
cars.
I think you're going to see alot more of voice integration
with your phones and I thinkthat, in this essence, shopping
is going to be changed andcompletely thrown on its ear.
I really do, and I want to seeRentone at the top of that.
Speaker 2 (42:27):
I do too.
Speaker 1 (42:27):
And I think it's going to be great.
I think it's going to be thisgreat idea that, if it will, and
again, if we don't utilize it,the horse and buggy, who
utilizes it first?
I think the best and thedifferent options that we have
available with rent to own iswho's going to use it first?
Who's going to show us how todo it?
Who's going to come up with acool project that they created
based off AI?
You know it's funny.
(42:48):
The other day, I was readingthis article about Tesla and
what Elon did.
When Tesla first came out, theyhad a lot of these patents and
integrations and he gave it allfor free and a lot of people
thought why would he do that?
The flip side of it is now alot of what was done, a lot of
(43:09):
what was picked up on, wastechnology that he had put out
there.
Now they're basing it on thetechnology that was there.
They didn't have to go reinventthe wheel.
They used what they found.
Well, guess what?
He was already utilizing that.
So now everybody's using thesecharging stations that he
invented.
So he didn't have to changewhat they did.
They had to change what theydid.
He's creating these pinnaclethings and while they're
(43:29):
catching up, he's on the nextthing.
I see the same thing for rentto own.
Whoever comes up with this idea?
Speaker 2 (43:35):
the way to utilize it .
It's going to get ahead.
They're going to get it Becausethen other people are going to
copy, but you're already goingto be mastered at that Exactly
You'll be on the next thingthat's going to increase.
Speaker 1 (43:47):
Whatever it is you're looking's what it's going to be
.
Speaker 2 (43:49):
We need to have another episode on it too.
Speaker 1 (43:51):
I think that we have it built out and we have this
store, whether it be the RTOSmart Store, whatever it is that
utilizes AI to its fullest.
That's going to be the nextdoor in RTO, because I think
that we've and the rental homeindustry has hit a point where
we have meeting of the minds.
We have the APRO situation,where you have R of the minds,
right.
We have the A-pro situationwhere you have RTO world 2022,
(44:12):
2023, 2024.
We travel cities, everybody'stalking to each other, but
that's just it.
Where are the new ideas comingfrom?
And I'm not saying that therearen't new ideas introduced.
What I do see, though, issomebody's talking to somebody
else, and they've kind ofalready done it, and they
might've tweaked it out a littlebit, but where are the brand
new ideas?
Those are what everybody'slooking for the gold at the end
of the machine, the gold at theend of the mine, right, and I'm
(44:34):
looking for something like metaldetecting on the beach.
We're all looking, we're alldoing it, but we're all looking
for the one idea that hits thatone watch that somebody lost,
that happens to be, you know,worth $10,000, right?
So now everybody's looking forthat magic gem, and I think the
store or the rental-ownedcompany that puts it out first
(44:55):
is going to really change things.
I know that Aaron's is going toone of those smart stores that
they say they're a lot smallerin footprint but they're a lot
smarter.
I think they are on the leadright now to get that.
I think Rent-A-Center is rightbehind them.
But I will say is if there's away to integrate it and I know
what everybody's going to saythe hardest part of that is
(45:15):
because we have used furnitureright.
We have furniture that can comeback, that's already pre-leased
.
It's not like I'm selling abrand new because I can sell a
brand new car on a let's say, Ican sell it on a website, I can
sell it on the showroom and youdon't have to touch it and feel
it as much because you know it'sbrand new.
Yeah, you know that leastpre-leased or pre-loved items
are a little bit different.
I think we can find a wayaround that there's a way around
(45:37):
it.
Speaker 2 (45:37):
There's, it's.
There's more complicated things, you know, than that.
Speaker 1 (45:40):
The only thing ai can't do is the smell test.
Yeah, and I would say thatthat's a kid, but I I also
believe that it we're rightaround the corner I do too.
Speaker 2 (45:47):
We are right.
There's going to be somethingthat comes out that we're going
to be like oh my gosh, this wasit.
Speaker 1 (45:53):
There's going to be a bot behind the counter going,
but I see it.
I see it.
So in the beginning of seasonfour last year maybe the end of
season three I was talking toJoseph.
It was somebody that this guyis an amazing guy.
He was one of the keynotespeakers at RTL World in San
Antonio and we had met up and wetalked a little bit and he
actually told me that he learneda lot about rental home through
the podcast and we talked andwe actually did a podcast.
(46:16):
I got his book and it wastalking about being on.
There's that bell curve, there'sthat edge, and where you are
can determine where you are inlife.
If you're on the front side,you're innovating.
If you're on the backside,you're reacting.
And I think a lot of what we'redoing is reacting and right now
, I think, with the integrationof AI, with the ideas of what
we're talking about and how wecan utilize that and coming up
(46:38):
with this missing link, I thinkwe can catapult ourselves to
what we're missing, because I dofeel like there's this missing
link in rent-to-own that it'scoming.
It's coming and I'm not sayingthat we're riding the horse and
there's the buggy, but I amgoing to say that I feel like we
haven't caught up to all thetechnology yet and when we do,
if somebody can put thattogether and I am working my
(46:59):
butt off to find out who that is, how that is, and even doing it
myself but I think once we findthat miscellany, that
rent-to-own is going to be aforce to be reckoned with if we
get there.
Speaker 2 (47:09):
Yeah.
Speaker 1 (47:10):
So I appreciate you coming in, man, I appreciate you
coming in and doing this withme.
Six episodes we made it throughhow to utilize AI, how it makes
it better, how you can make itbetter, how you can use that to
understand your inventory, yourdata, your organization, how it
makes your day better, how itcan get you to understand not
only how to make new marketing,but understand the marketing
that you already have, thepeople that you're selling to,
(47:31):
the customers that you have.
How do you utilize that toovercome objections and make
better sales?
I mean, I don't think there'sanything that we haven't covered
, but if there is, let us know.
Let us know.
So you got to hit us up at theshow and let us know If there's
anything that we miss in thisseries.
We are absolutely willing tocome back and talk about this,
because I don't think AI is dead.
Speaker 2 (47:50):
There's only going to be another six-part series on
something because there's goingto be a whole new line after
someone invents that new thingand we're going to talk about it
in six parts.
Speaker 1 (47:59):
But again, hit us up.
You're always welcome to go onthe website at
therotoshowpodcastcom.
Take a look on there.
You can see the episodes, youcan see the pictures, you can
see a little bit about us andhow to sponsor the show.
We don't make any money here.
This is a free show but we dolive off of our sponsors.
Vox Populi is a great sponsor,the platinum sponsor of the show
and the reason why we're ableto do some of the things that we
(48:19):
can do.
If you have a question for meor Daniel, you can send it to
the info attherotoshowpodcastcom or send it
to me about to talk about it.
Maybe we'll have it on our nextseries on ai.
If you want to hit us up,please do so.
You can also do it on facebook,instagram, linkedin and now on
youtube.
Make sure you subscribe and Iwill tell you.
(48:40):
Guys, as always, get yourcollections low to get your
sales high.
Have a great one.
Hello and welcome to the RTO Show.
I'm your host, pete Chow.
Today we're talking rent-to-ownAI again.
This is our last part of asix-part series.
We've made it through six partsalready.
Daniel Hajduk from Vox Populiis here to talk to me about how
we make it through with AI.
We've talked about how and whatAI is, how you can use it to
talk about who your customersare and how to dial in your AI
(00:30):
marketing and all types ofdifferent tips.
Well, today AI is going to beabout you.
It's going to be about yourday-to-day and how we really
affect that.
How do we make AI our?
We've talked about that.
Office secretary.
Speaker 2 (00:44):
How does this truly become?
Speaker 1 (00:45):
How does she do it?
Your front office?
I say she.
I should have said that.
How does it do it?
You know, I don't want toclassify it one way or another,
but how does it do it?
What is it that I do?
That's going to utilize this?
We've talked on a general basisof how it can help, but now
we're going to dive a little bitdeeper in your day-to-day tasks
, the day-to-day tasks.
I'm going to be here and thisis exactly how I'm going to use
it.
I'm going to make this work forme.
(01:06):
So, Daniel, the first thingthat I think about is like
inventory.
Inventory is what I mean.
I need it to grow, I need it tosell.
It's literally the next bigthing to accept to having a
store and actual people work forme In the sense of inventory
management.
How does Vox use inventorymanagement through AI, or could
(01:27):
use it through AI to makeeverything?
Speaker 2 (01:29):
work.
So it's something that'sgrowing with the technology and
new systems we're getting in.
Anyway, we used to really nothave anything inventoried or
systemized whatever you want tocall that but it started, for me
at least.
What I was working on was ourpolos, certain clients, company
uniforms that we kept on hand,the blank versions of it,
because we knew the volume wewere getting.
But we were kind of blind andagain, this is not on the scale
(01:53):
that you guys are dealing withwith furniture, appliances,
technology.
I couldn't even begin toimagine how to deal with that.
I was just simply trying tomake us be more efficient with
our polos that we were selling,because we had different colors,
we had all these differentsizes, and, well, we need to
figure out what we need to orderbecause we are ordering them on
a daily basis.
(02:14):
But how do we know what we needto order without wasting our
time and having to go manuallyinto the warehouse and sort
through the boxes and see what'son the shelves, how they're
organized?
Well, simply, we use AI tofigure out how much we should
keep on hand.
So we figured out what are theorders, what are the amount of
orders.
We're getting in this sizeevery day.
So we're not keeping well thered extra small and mins.
(02:37):
We maybe go through a box of 24in a year at most.
At most, do we really need tokeep three boxes on hand because
it looked empty and that's whowe used to order?
Oh, now we're able to do thatNow.
That gives us the parametersthat we put into our first
inventory system that we use forthat, and now it would just
give the person ordering a pingwhen it went low, if it went low
(02:59):
at the quantity we set, becausewe figured out what do we know
and how can we organize thatbetter?
Because we're just looking atthis.
We've been doing this for fouryears.
We got into the apparel businessright around covid I don't know
about y'all.
Inventory was miserablemanaging.
There was so much stuff webought because, first off, we
wanted to deliver our apparel.
(03:21):
So he was like well, we can'tsell apparel if we don't have it
, so we gotta buy it.
So we overbought on thingsbecause we wanted to make sure
we had it.
So we knew we could ship it out.
Oh, that was it then, becausethings would go out of stock
just for months.
Now that's not the case.
So now we need to be smarterbecause we can be.
It's time to get our marginsback.
It's time to make our warehouselook cleaner.
It's time to make the people'sjobs easier by not having to
(03:42):
blindly sort through things.
We figured that out all withthat, and again it's just shirts
, but now it's leading to allthe different displays we have
and all the different types ofpaper and everything, and just
making life that much clear on aday-to-day basis yeah yeah,
which?
why waste time figuring out whatyou need to buy?
Speaker 1 (03:59):
we just tell you I need to buy this I know, because
you know when we, when we talkabout inventory, what we sell is
just as important as what'scoming up, and inventory
management comes in so manydifferent forms.
What am I selling, what is thehot item and, more importantly,
not only, what the high item isnow, what is it going to be?
So you have historical data,you have the new items that are
(04:20):
coming in and you have what'salready selling.
So if I was to take AI, my ideais to you know you want to
stick it on a spreadsheet andsay what have I sold in the last
30 days?
What have I sold in the last 60days?
What have I sold in the last 90days?
Look at your trends and look atthe trends and then go to the
next three months on your lastthree years and be able to put
that in, create a spreadsheetfor that so that you can pull
back out and go.
I can expect this is the seasonthat's coming, this is what's
(04:43):
coming up Now.
I know that we have the regularhistorical data when we talk I
think we talked last episodeabout you know, like
Thanksgiving.
I know what's going to beselling on Thanksgiving, but
we'd like to say you know whatOn President's Day, we like to
sell mattresses, becauseeverybody else has mattresses.
Yeah, is that really what wesell, though?
Is it really that important?
You don't know that, we don'tknow, right.
(05:09):
And so taking all the takingall that data and going over
your inventory and then sayingyou know what?
This is a great idea, alsousing it for lead times.
I order this particular person,I usually get this particular
lead time, entering that into aiand saying you know what?
I know that we need sofas.
I usually order from here andthis is the lead time.
Speaker 2 (05:19):
Well, then you should order it now or or two weeks
from now, not just the sortingpart, it like we're talking
about to look at what hashappened.
It can look at what hashappened and pull from all of
its sources and predict.
So, like you're saying for leadtime, well, I know that we sold
50 of these at this time lastyear and well, it took me this
long to get it out because weonly get so many in from our
(05:40):
vendor, which how can I pre-planfor that better, so you know
that you can deliver that.
So again then you're going backall the way to last episode.
We're improving the customerexperience because we planned
out, we didn't just guess.
We use data, we use AI to notjust sort but to predict.
Speaker 1 (05:56):
And I think there's so much there.
Utilizing this tool, it'salmost like it's the basic, most
easiest organizer to use.
I'm going to give itinformation, it's going to
organize it, it's going to tellme what's good, bad or
indifferent.
It's going to give me the greenlight or the yellow light or
the red light and just kind offeed it back to me in a way that
I can understand.
Because we mentioned anotherthing would be like scheduling.
(06:19):
We've mentioned it.
But to be able to say, okay, Ihave five different employees,
40 hours a piece, they work thismany days, I have to give them
an hour lunch and it has to bebetween 10 and seven.
So easy with that.
And then, how does it notoverlap or overlap or whatever
the case is?
I need to fit these hours inthis timeframe.
I do a Monday morning meetingthat starts at 9.30 versus 10
(06:39):
o'clock, a Friday meeting thatstarts at 9.30 versus 10 o'clock
, but I still got to have 40hours.
Stop stressing about it, right,and put that in there.
Speaker 2 (06:46):
And just like I can do this one time, because you
know what it's going to do.
It's not going to be stressed,it's going to say okay, I'll
gladly sort through this for youand lay it out exactly how you
want.
A lot of the tools will give youillustrations too.
So if you're a more visualperson, then just looking at the
words and looking at numbers,it can do that for you too.
Stop stressing about well, thisvariant makes this variant, so
(07:08):
I can't schedule this, so I'mjust going to overschedule or
I'm just going to put my time inthe store and be in the store.
Then I don't really need to bein there because I could be
doing this.
My time could be better spenthere, let it help you with that.
I know, people's time is just sovaluable.
Speaker 1 (07:20):
Well, the thought is, too, is you can go into Word
and type out the basic genericschedule and then copy and paste
that and then you add in thedifferences of what might be
there this particular guy hasPTO on this particular day.
So week two I have PTO of this.
Or you can just put in datesand this date of you know this
is May 2nd to May 15th, or letme say 17th, because that's two
(07:40):
weeks worth, and then thisparticular person has PTO on
that day.
So I do a copy and paste andthen add you know what Daniel
has PTO on the next WednesdayWork that in Eight hours.
Still want to give a 48-hourwork week and you can put in
vacations PTO, you can add sicktimes to it or whatever the case
is.
Build out your two-weekschedule easy.
(08:01):
Build it out with holidays forthe next month, you don't need
some crazy software product.
Speaker 2 (08:09):
You don't need that.
I mean sure maybe if you'redoing it from an overall huge
corporate perspective, sure wecan manage everything from there
, but if you're just trying toschedule your own store, it can
do that for you with the cost ofnothing, with the cost of
Google.
Speaker 1 (08:23):
Right right, and putting it in there and saying
you know, this particular persondoes this or that.
Yeah, sales collections.
Speaker 2 (08:29):
The little things are like well, this is something
because of this I can't plan out.
I'm going to get frustrated andnot plan it out.
Speaker 1 (08:34):
There's no point to do that, and you know it's crazy
because I take that informationand put it in there and see
what comes out, and then beingable to go back to it and say,
you know what, that doesn't workfor me and I can change that.
And again, we're not hurtinganybody's feelings, we're just
telling them hey, that doesn'twork, I need something different
.
And then give me a differentscenario to come back out with.
(08:55):
You know, scheduling issomething that it doesn't seem
important until hours and you'regoing to oh my God, I got to
let this guy go early, or I'vegot to be willing to pay
overtime, or I've got to makesure that they took all their
breaks, and that's that's onething we're doing to different
bases of how we handle things.
Speaker 2 (09:11):
But we're like, hey, we're getting really busy here.
Well, what is the next?
How can we figure out how wecan manage their time better?
So what does that really mean?
Do we need to hire someoneelse're not just saying, well,
let's just put, let's just,let's just copy and paste.
No, let's really look at it andand figure out where we can
(09:32):
match.
It's playing Tetris.
It's really good at the gametoo.
Speaker 1 (09:34):
You know, we, we talked.
I mean, cause this this kind oflike recap of everything that
we already have talked about?
When you're talking, I mean wekind of diving a little bit more
into it?
But the scheduling aspect ofbeing able to take those times
and those parameters andeverything that happens, and
putting into an AI and gettingsomething back is easy.
It's accessible.
Speaker 2 (09:50):
And it's something that you can do every single
week.
Speaker 1 (09:53):
Inventory scheduling as far as what's coming in,
what's going out and what youhave that's hot right now is
also something like that.
If you want to also take a look, take a look at some of the
things that you have sittingthere.
How long have they been sittingthere?
And you can kind of go in yourAI and tell you hey man, you
don't really sell this.
You have a lot of this, but youdon't sell it.
Don't order it again.
You know it looks good becauseyou like it, and I think that's
(10:15):
the eye test right, you like it,but it doesn't mean that that's
what's going to sell in yourstore.
You know what I mean.
The pink pom-poms sell the most.
You don't like those, butthat's really what the hot item
is and so getting past that islike one of those.
God, I didn't know that.
You know utilizing it for yourscheduling, utilizing it for and
I think we mentioned this acouple of episodes ago too but
(10:37):
your collection routing, youknow adding that and saying,
okay, I have a service here, Ihave a delivery here, I have a
pickup here, in order ofimportance, and the two-hour
timeframes that I've said,three-hour timeframes, whatever
people say, and how do you routethat out the best?
I think it's just theseeveryday items that we have,
that we could use AI and, ofcourse, as you get better, you
(10:58):
get faster.
You know what to say, you knowwhat to input, you know what to
look for.
You learn it and you know how todigest the answers that it's
giving you because it's atwo-way street.
You use it better and it willrespond to you better.
Because you're responding to itbetter, you know, almost like
putting better gas in the engineright and then turning around
and now it's a little bit faster, and it's a little bit faster
and I'm tuning it up, and youknow, seeing that and seeing the
(11:21):
smarter, not harder idea isalways like how do I I used to
say this a lot as a GM is Ialways want to take out the next
five minutes to plan out thenext five hours.
I don't want to go into itblindly and going, okay, I'm
going to shoot from the hips,because every time I do that,
something in there goes wrongand it's either I forgot
something or something comes upand I didn't prepare for it.
You could handle it so muchbetter oh yeah, and, and you
(11:43):
know, and, and, like we said,I'm not looking for the detail
plan where it can tell me thebrushstrokes, I just need
something to give me the bones,the frame, right, uh, and I
always think of it like one ofthose pictures that has the
numbers and all those littlespots where you can take the
color and put it there, you know, like number five is blue and I
painted it.
You can do that, or I canchange whatever five is.
I can change the frame of it,but I have a bones of an idea of
(12:06):
okay, this is what it shouldlook like at the end.
So my scheduling is better andmy inventory is better and my
service is better when I can getthere on time and kind of put
this in and say you know what,between these hours there's a
rush hour timeframe and you knowthis is lunch hour and whatever
the case is.
So you know what.
I set somebody up for Tampa allthe way on the other side
between five and seven.
Yeah, it's going to take theman hour to get there, an hour to
(12:28):
get back.
That's one thing I was justgoing to bring up.
Yeah, you know.
So it's that time frame.
It's like.
It takes you a while to getthere, but it's going to also
take a while to get back, notgoing to be able to do that.
Those simple tools are theseevery days that are super
(12:49):
important the training thatreally goes into what we do
every day and how you can figureout how to use that and how to
cover making the training videosthat we kind of talked about
and I think it was our first orsecond episode where I can make
training videos.
I can kind of figure out how todo the what-tos.
But also you mentioned on thelast one, the SOP, the standard
(13:10):
operating procedures of what Ineed to do and be able to get
that out in a good timeframe andbe able to update it as quickly
as possible with some of thethings that I need to do.
Getting all that informationback so vitally important with
the speed, crazily enough, theaccuracy that it can give you,
(13:30):
even if it's not what you'relooking for, it can give you
that directional piece.
I seldom take a look at theoperations manual and is it
outdated?
You know what I mean.
You don't really look at it,but being able to create,
generate, fix and replace fastis so much better.
You know, I don't know if we'vealways tackled.
You know, the online idea issomething that I've seen in a
(13:52):
couple of different companiesand again, I'm not saying this
to everybody, but there isn't aplace in there for the online
procedures.
It just hasn't been there.
It's vital.
It's here.
You know, we tell people thisis what you should do, but we're
not teaching that from theget-go.
I don't have any sales trainingvideos for how you should
handle an online lead.
We just say it, we train it,but to create those now?
(14:13):
It's so important, yeah, it'ssuper important, and it's stupid
not to have it.
Speaker 2 (14:17):
In my opinion, it's stupid not to have it because
one thing's going to go wrong.
And then you Things are goingto go wrong if you're not going
to be able to have someone do it, because it's not a difficult
task, right?
But just like using AI, thewhole point of a SOP is to be
able to have a new person comein.
This is what they taught uswhen I learned about really
(14:38):
using SOPs in the Navy, which isone of the things they do best
is SOPs Right.
Is hey, new guy from school justcame in.
He needs to be able to shutdown the server, rack baby steps
.
Sure enough that was done,something that was you had to be
certified to do.
But heck, there was a stop thatif someone could just walk into
the shop had to do somethingthey could.
(14:58):
What are those things you canstart laying out.
They're're just easy things.
You can start creating chaptersand make your life so much
easier.
It makes it easier to trainbecause you know what to train
off of.
So now you can create thosetraining videos based off these
different chapters of SOPS thatyou created in your store.
Is that much better?
I mean, we need them everywhere.
Speaker 1 (15:20):
You know you almost need them in about.
This is how you clean thebathroom, this is how you vacuum
the floor.
But I mean getting getting pastthat.
You know you almost need themin about.
This is how you clean abathroom.
This is how you vacuum thefloor.
But I mean getting past that.
You know, one thing that I'veseen with some new managers is
like they come in and are likehow do I do all of this?
I have a new manager right nowand she's saying the same thing,
like sometimes she forgets orit's a new thing, and it's like,
okay, the greatest thing that Ithink an AI can do is be the
(15:41):
task manager, and you can buildthat into whether you want to
talk on your phone and say Ihave to do this by five, I have
to do this by six, I want thisdone.
And hey, Siri, or whatever thecase is.
And you say, hey, I need areminder by five o'clock that I
need to get my inventory done.
I can set up a reminder at 430that it has to be done by five,
whatever the case is.
Or you can go in and createthis generalistic list right In
(16:06):
any particular week I need to domy inventory by this day.
I need to do my return salescalls every single day, right,
so it went out yesterday, sotoday I've got to call and find
out how those sales went, or mysales callbacks, however they're
put, my collections and saying,okay, this week I'm going to
work out these different thingsbetween 10 to 7.
(16:27):
I've got all these differentthings to do.
I need to do this on differentdays and let it build you a task
management schedule, not aschedule where somebody comes in
at 10 and they have breakfastor they have lunch at 12 and
they leave at 7, but more likeyou know what.
On Tuesdays, you have to haveyour inventory done by 2.
On Wednesdays, you should haveyour callbacks done by 10.
You should have a call-throughdone by.
(16:49):
You know at this particulartime you should be starting your
call-through.
Your runs should be done atthis time and the more
information you feed it, thebetter.
It will get back to you whensaying does that mean that your
week will actually go that way?
God, no, I'm a rent-to-own.
It never goes the way.
But you can go back to thebones and say you know what.
It's 10 o'clock, I am, 7o'clock, 2 o'clock.
I'm totally lost in my day.
(17:09):
I forgot where I was.
Oh yeah, according to myschedule that I printed out on
Monday, this is exactly what Ineed to be getting done, and
that task management ability toeither do it on your phone or do
it on you know a chat, gpt orClaude, it's all there, you know
, I think you can even talk toAlexa and tell her to remind you
(17:30):
stuff.
Speaker 2 (17:30):
You know if you want to put that, it's all the same.
It's there, it's all integratedwith it and it's all doing its
own thing.
So, yes, use it.
Hey, just set it when you can,because it'll help you.
Tell Alexa, tell Siri, set thisreminder.
Speaker 1 (17:48):
You think?
What do you?
What do you think would be?
Would it be uh crazy to haveone of those things at the
counter and just be like hey,just remind me, at two o'clock
we got to do this delivery.
Hey, remind me that I have toorder this part.
You know, it's not crazy if itworks.
I never thought about that.
So just right now, like howcrazy would it be to have an
alexa sitting at the counter?
Speaker 2 (18:01):
just you know it's your office manager yelling at
you.
Do this.
Who, who's that?
Oh, it's Alexa.
Oh gosh.
Speaker 1 (18:08):
She's going to get mad at us because we need to do
this hey, Alexa, remind me thatwe have this service part that
needs to be ordered.
Speaker 2 (18:14):
But she can also play music.
Speaker 1 (18:15):
Hey, Alexa, in between, make sure that you play
this music.
She's a multitasker Every timethat we talk about something.
It's just something new.
Yeah, and I'm not saying thatwe would want to do that,
because I know there's a lot ofreasons we probably wouldn't
want to do that, but the thoughtis that you have this AI
manager right next to you to dothese things, and when I think
of task management I don'tnecessarily think of I should
(18:37):
build out a week every singleweek, maybe the first couple of
weeks, just to get my mind intoit, and then I'll probably be
able to remember that Set upsome windows.
Yeah.
Speaker 2 (18:45):
So that's what I've really.
We've taken initiative oftrying to do that.
You know, we can never plan outour day, because we know
there's always going to besomething coming up.
Right, but I know from 10 to 2or 10 to 12, I'm going to work
on these type of projects orwork on this type of task these
days of the week.
I don't know there's going tobe something that comes up, but
we leave this window for that.
Just lay it out, get an idea,because then you're going to
(19:07):
train your own mind tounderstand it and it's going to
become second nature.
Speaker 1 (19:11):
Now my mind is like reeling with this idea.
Speaker 2 (19:20):
I can't plan out that .
I know I'm going to work onthis exact thing or deal with
this exact customer every day ofthe week at this time of the
day, but I know that this isgoing to come up and I can have
this window for it.
We'll create those windows soyou can at least go into your
day and you can look at yourcalendar.
All right, I got this set.
I know I have an idea of how myday is going to go.
So, no matter what firestormshappen, you have a direction of
where you're flying.
Speaker 1 (19:38):
I mean we've kind of talked about the invancy in AI,
as far as I don't know what itis, what is it?
How does it affect your day?
How can we get it to affectyour customers?
How can we get it to now.
I mean, we're talking about howwe can literally make our day
easier with AI.
The overall aspect of this, andthe goal of the entire podcast,
(19:58):
was to really kind of break itdown and say these are the
different ways that you cancurrently use AI without putting
a bot into your OS software atevery single store, and say you
know what.
You can use your phone, you canuse a chat, gpt.
You have the ability to takethese, basically even these two,
and utilize it to make your daybetter with all of these.
(20:19):
At the end of this, do you feellike, because you've used it
more, do you feel like AI hasreally fixed a lot of I wouldn't
say fixed, but helped you getto where you want to be faster,
easier, and what are the, whatare the hypes and what are the
problems that you might seesomebody new you know using it
saying you know what?
I don't know if I really wantto go that route, cause I can
(20:39):
see people in my head goingright now I'm going to stay away
from AI.
This has not convinced me.
I listen to it, I like it, butit's not convinced me.
It's not me.
What was that first question?
Again, sorry, I had a greatanswer.
Speaker 2 (20:48):
I want to make sure I'm answering it right.
What do you?
Speaker 1 (20:50):
say for those people that have said I've tried it, I
don't want to try it, I want toget out of it.
Speaker 2 (21:04):
I don't think it's good.
I have, now that it's in and Ithink well, the first question
is you know, has it?
Speaker 1 (21:10):
have you seen it?
Has it sped up your life?
Have you gotten out of it?
What you, what you thought youwould get out of?
Speaker 2 (21:15):
it.
It's a great feeling when yourealize that it can do something
that you couldn't do before.
In a certain way, when a lightbulb goes off in your head, it's
a great feeling because youdidn't have to re-invite the
wheel or something, but youeither saved some time, you
either again laid out somethingthat you couldn't lay out the
way it did, and it's just kindof, when that light bulb goes
(21:36):
off, that's yes.
So yes because, like I saidbefore, we had apparel t-shirts.
We were kind of just selling,based off what we knew, the
couple items that people bought.
Now we have it broken down intofour categories and it makes
life so much easier.
And now it's literally on aneight by 11 piece of paper, so
it's kind of just waking up toit and, where it can be,
(21:58):
assistance in your pocket.
Speaker 1 (22:00):
What was your wake up moment At the end of?
You know, in the sixth episodewe've gone through all of it.
How do you use it?
How does it make it better inthe different ways that you can
look forward backward andanalyze your data?
What was your breakthroughmoment to say?
You know what I want to do this.
Speaker 2 (22:16):
So I remember when people started talking about the
news and when OpenAI first cameout with ChatsGBT, because that
was like the ball drop of ai.
In my opinion, that's whereeverything on cnbc was talking
about well, ai companies, thisand now everything.
Now they're going to come outwith this and their stock's
going to go up and it's likewhatever.
Again, it was more of just aback thought thing that no one
(22:38):
like.
It doesn't affect the everydayguy.
It's going to be some softwarethat some guy uses.
Then time went on and you startseeing it everywhere and I
think when we were at a trainingworkshop and they were talking
about I think it was really thepersonas and breaking down how
to personalize stuff to yourcustomer was kind of like the
wow.
Speaker 1 (22:58):
How you really make it work for you.
Speaker 2 (23:00):
It makes me look.
I just it's not writing me theperfect essay, holy crap.
It laid out something for mewith a barely noticeable tweak,
but something that can give youa completely different result
with a customer.
Sorry if that doesn't makesense, but it was like it was
able to take the same threeparagraph essay and it's writing
(23:21):
to two different types ofpeople and most 95% of it's not
different.
But it made that 5% get thatextra applause from each crowd
for their own reasons.
Speaker 1 (23:32):
I mean, does it dress it up when the way you use it?
Is it the way it dresses it up,or is it the approach, or what?
Speaker 2 (23:38):
Sometimes I like it better than others, but being
able to give that you can makeanything sound fancy.
I don't know if you've everseen this.
There's a guy I guess it's aTikTok but you know what he uses
AI for To write the most randomsongs that you can imagine.
Speaker 1 (23:57):
I thought you were going to say an obituary, you
know what that's?
Speaker 2 (24:00):
the sad thing is, you could write everything with it.
Speaker 1 (24:01):
You can write your obituary with it.
Obituary I was like oh my.
Speaker 2 (24:04):
God.
But he makes like let's AI madea country song about
microphones dancing on a deskand it'll write a country song
sounding like you're at acountry concert in the summer.
That's cool and it was justkind of like it's stupid.
But it's not, because it showsyou that it can just do whatever
and it can make anything.
It can build out anything.
Speaker 1 (24:28):
What do you see for ai in the future?
Right, so we're saying thefuture is ai.
That's a very big term, right?
That's?
You know it's artificialintelligence.
You know you've got quantumcomputing, you've got all kinds
of things that are coming downthe pipe.
What do you see?
You know, as ai starts gettingmore daily, right in our daily
lives we're already seeing itwhen we order on Amazon.
We're seeing it when we go onFacebook.
(24:49):
We're seeing it when we talkabout you know we've talked
about on Google as you do it, asI'm looking up the questions
that I would normally ask it howtall is the?
You know, the Eiffel Tower inFrance, like it really even
matters, but it will now, on myphone, take two seconds.
It now on my phone, take twoseconds.
It used to be like it used togive me that little thing.
It's done in 0.25 seconds.
It gives me that answer in 0.35seconds.
(25:11):
Now it doesn't do that.
Now it goes, it's thinking andthen it gives me this, almost
like somebody's telling me thisparagraph of not not only how,
how tall it is when it was made,who made it?
What countries?
Speaker 2 (25:23):
Wow, and then it'll ask you do you want more details
?
Speaker 1 (25:26):
Right.
And then it asks you moredetails.
Speaker 2 (25:27):
You want me to describe it in a different way.
Where do you see it going fromhere, I think I don't think it's
going to be this talked aboutforever.
If it's done the right way,it's not going to be the hot,
the brand new, the new puppy asit is right now.
It's the new puppy that justyour parents bought for
Christmas.
It's going to become justanother thing that people use on
(25:48):
an everyday basis.
I say that because it'shopefully we have the right
people in power of it andcreating these things and using
it for the help humanity andpower of it and creating these
things and using it for the helphumanity.
There are things that it'sdoing that are great things
within the medical industry andall these things it's speeding
up and able to do.
It's changing the world.
So, as long as we have theright people in charge with it,
as long as they're doing theright things and doing it for
(26:08):
the better, we're going to beokay and it's going to become
just another thing.
It's going to become anotherform of gasoline.
Speaker 1 (26:18):
Do you to become?
Speaker 2 (26:18):
another form of gasoline.
Do you see it as a seamless,daily integration?
Yeah, because it already.
It's already there in so manyways that aren't really daily
integrations, but like it'sintegrated into how you search
on google now already.
So where else is it going to be?
It's going to be in technologyyou guys could be selling in
stores, even.
It's going to be more in indifferent appliances.
There's going to be ai embeddedfridges and stuff there already
is, and there's going to befridges that probably talk to
(26:40):
you and tell you well, youshould make this recipe or
something.
I don't know, maybe I justinvented a new product or
copyrighted someone else's, butI think people need to be
educated.
The best thing you can do tonot be scared of it is to be
educated Because, just likeeverything else in life, it's
not really that scary once youlearn about it.
People are scared of things ifthey don't know about it.
Speaker 1 (26:57):
The best thing people can do is learn.
You know, last season I hadCasper Fopp on the show and he
was telling us about, you know,the wonder sign and what we used
to be and what is now, and partof the new integration that
they had is getting these searchterms and definitions changed
to what somebody uses in everyday.
In other words, we would lookfor certain terms and now it's
(27:19):
more like just give me adescription right Brown, sofa,
decently long, sectional,whatever Left side, right side
and integrating this part ofwhat Wondersign will do is
integrating that so that you cansearch on very basic terms.
Now I on TV.
You know, as we sum up this AIsituation and how you can
utilize it to not only make yourday faster, easier and more
(27:42):
effective.
You know, you mentioned it onone of the previous podcasts.
You can talk to your phone nowand, as this conversation
happens I don't know if it'sspecific to Google, because they
have it was a Google commercial.
Yeah, it's what their, it'swhat their, whatever the pixel
nine?
I think it is, and you knowthey're having this conversation
.
It's not.
You know how do I?
(28:03):
You know how do I make yogurt,or you know this is how you make
yogurt.
It's.
It's more like I've had thistype of day, you know, and it's
had this conversation with you.
It's kind of crazy.
It's crazy where it's going.
But I think that being able tointegrate it into the
rent-to-own space something thatI think we've trailed just a
little bit, I really do that'sokay and I think that, with the
(28:25):
utilization of this, this canreally kind of leapfrog us a
little bit to where we are waymore competitive in a market
that we weren't before.
Speaker 2 (28:34):
Yeah.
Speaker 1 (28:34):
Especially with stores, because, again,
rent-to-own is made of a lot ofsmall dealers.
Now, I'm not going to say therearen't big dealers.
You have the rent-a-centers,you have the errands, you have
the buddies, you have a lot ofdifferent areas where there's a
lot, but those are three versusthe many, and not only that in
rent-to-own there's a lot ofindependent dealers.
It's not like you're going to ashopping plaza and in that
(28:57):
plaza you see five name brands,like at the mall, right, you see
a lot of name brand stores thatyou can see in one state and
another state, same place, right, and it's the same product,
same stuff, just in a differentarea.
But in the rental mindset, inthe aspect, there are a lot of
different dealers.
And those different dealersmight not have the ability to
put this quantum computer intheir back room, but to be able
(29:19):
to have a conversation withClaude, or have a conversation
with ChatGPT, or have aconversation with Siri, or have
a conversation with Alexa andtell you that, hey, I need you
to schedule this for me.
God, if we started integratingthat ASAP, where could we be?
Where could Rantone be in ayear?
Let's ask AI.
Let's ask.
Speaker 2 (29:36):
AI let's ask AI.
I think we can tweak thisquestion and make it what do we
see AI in the rent-to-ownindustry and how rent-to-own
dealers can use you?
Let's ask someone.
Speaker 1 (29:47):
Sure, let's see what it comes up with, and I think
the idea is, you know,compounding on what we're doing
and compounding on what we'resaying we want everybody to
understand AI is not going tosolve all your problems and
we're not going to come in todayand AI is going to be running
your store and it's going totell you how to do everything,
from the sales aspect to thecollection aspect, to the
ordering aspect, to how to takecare of your showroom and your
(30:08):
employees.
But the idea is, this is a toolthat I think is being
underutilized right now and wewant you to understand how to
use it, when you can use it andwhat you can use it for.
Now we're asking it an actualcrazy question.
Let's see what comes up.
Speaker 2 (30:22):
So we asked it how do you see AI integrating into the
future?
Oh, into the RTO future, sorry,all right.
All right, it's understandingthat we're talking about the
rent-to-own industry.
The rent-to-own industry, allright.
Now it's thinking because itwants to give us the right
answer.
Speaker 1 (30:41):
You know, coming to the studio and sitting down and
having these conversations, oneof the best things that I could
say is all this talk has led meto think of more things.
How can I use it more?
And I think it's one of those.
You know, you always hear aboutit, but are we utilizing it
right?
And I think, like you said,it's going to be more of that
seamless integration from day today.
Right now, I see it as theredheaded stepchild.
I don't use it that much.
(31:01):
I'm a Gen X.
I really don't.
I usually have an option and Ijust don't use it.
It's just another thing to youright now, Right, but as I'm
going over, now, I'm going.
How many different ways can Ireally use this?
(31:21):
How many different ways can Iput this in my life and get
something out of it?
What does it say?
Speaker 2 (31:27):
All right, so it broke it down into a couple
different points.
So it gave us overallcategories.
So customer service and saleschatbots, predictive analytics
to identify which customers aremost likely to complete their
contracts, like we were talkingabout.
Speaker 1 (31:41):
We were just talking about that.
Speaker 2 (31:42):
Figuring out what your customers are, what they do
, just predicting it.
It can predict all that, so putyour stuff in there.
We all have the data you havethe data somewhere.
But you don't have all the, youjust have the data, but it's
not telling you anything.
Speaker 1 (31:55):
Ask it what you're looking for.
Yeah Well, the getting thebreadcrumbs to figure out.
What does it take to getsomebody to increase their point
of value so that they can theycan go to ownership better?
Speaker 2 (32:04):
Another thing based on that, recommendation systems
for suggesting appropriatemerchandise based on customer
history and income.
Again, so we know what, we knowmore about our product and what
it does.
Now we know more about ourcustomers and what they do, even
payment management.
Wow, predicting that Again.
Predicting late payments Again.
Another thing we mentionedautomation.
Things like payment reminders,things like that.
(32:26):
More and more automation tothings that can just go into
systems that you use.
Again, some things might not beattainable for certain people
and that's fine, but there'scertain things we can use on our
end and certain softwares wecan use on the customer facing
end.
Probably they're going toautomate more and make it easier
, make it less excusable forthings to go wrong, because
technology was there to assist.
More tracking operations, routeoptimization for deliveries and
(32:50):
pickups.
Speaker 1 (32:51):
There's no reason not to.
I feel like this thing waslistening to us.
Speaker 2 (32:53):
There is no, probably there is no reason not to lay
things out the right way.
Stop going blindly.
At least know which routeyou're going to take.
Right Scheduling and themaintenance prediction for
rental items, so knowing whatneeds more maintenance than
others.
Speaker 1 (33:10):
I think not only was it listening to us, I think
maybe we taught it something ithas.
Speaker 2 (33:15):
For RTO dealers.
Last thing are RTO dealers andmanagers the best leverage this?
Start with payment management.
This directly impacts yourbottom line and customer
relationship.
Focus on customer data.
Build comprehensive profiles tobetter understand payment
patterns and preferences.
Implement inventory tracking.
Use AI to optimize your productmix and reduce losses.
Train your team.
(33:36):
Ensure staff can effectivelyuse the tools, while maintaining
personal relationship with thecustomer, and I think that's the
most important one.
Again, I'm not saying that'sright, but that's just some
things it told us and we cantake what we need.
We can take what's right andbalance it out.
Speaker 1 (33:51):
What's crazy is that we didn't even say that.
We said all that without askingit, so we didn't say it as the
question it's giving us, it'sgiving us the answer and, as we
are digesting it and putting itout for our listeners, yeah, it
literally saying what you shouldbe doing is what we're saying
it should be doing.
At least we have the bones onthe other end of it to say you
(34:12):
know that's probably a good idea, so it knows something right.
Speaker 2 (34:14):
it's not something we had to go train for years and
years and give all thisinformation to Just starting
right there.
We've only put a couple thingsinto here while we're talking on
these episodes and again, likeyou said, it gave us to-dos for
everyone to do after this.
Speaker 1 (34:28):
So, just so you guys are aware, there was prep time
and things that we talked aboutgoing into this and we put it in
AI and within five minutes itcame up with the exact same
thing that we came up with, andit only took you to dial it in.
Say what you needed to say, andhere we are, and not that we're
saying that you want to cut outthe human interaction or the
thought processes because youreally want to be smart about
what you're doing, but at thesame time, look at that.
Speaker 2 (34:51):
How can you allow more time for yourself to be
smarter and to use your besttalents?
Don't replace you, but allowyourself to be at your full
potential.
Speaker 1 (35:00):
Well, the last time that I talked about time
management, I think I shouldhave included AI.
That's a whole topic that I didnot add in there.
But now that I'm thinking aboutit and as we've gone over it
and we've talked about it we'vebeen on calls, we make calls, we
have conversations, we come upwith the topics that we probably
want to talk about and scratchthe surface on, and here we are
and there's an idea where itsays you know what?
These are some great ideas andsome topics we should talk about
(35:23):
right off the bat, and not thatwe did anything wrong, but
again, it's a tool to make yourlife faster and easier and more
organized with the time that youhave.
So what do you do with the restof the time that you have?
Make some sales, make somesales calls, do the things that
you're complaining about notgetting done, right the
collections and making sure that, at the end of the day, you've
gotten every bit out of your day.
(35:44):
I think that's the biggestthing is because I know that
time is more valuable than itused to be, and I'm not saying
that it was ever less importantto be with your family or ever
less important to think aboutyour future.
But it was just a cultural normthat you know what it's going
to take, longer, you don't mind.
You mind working 60 hours.
But you knew it was going tohappen.
And nowadays it's like but if Idon't have to, why would I?
(36:06):
Or if I want to work, that time.
Speaker 2 (36:08):
How much more can I get done?
Speaker 1 (36:10):
How much more can I get?
Speaker 2 (36:11):
done.
I'm not just getting done whatI have to.
I'm able to give myself timeback to invest into learning,
training, trying new things andjust being involved in it, and
it makes you happier.
Speaker 1 (36:23):
You know, I used to listen to these guys on YouTube
and I'm not going to say thename of the guy who said it, but
he was like you know, I used tobasically like for four days of
the week I used to live at workand I worked like 20 hour days,
you know, I would basicallyjust be there all the time and I
work all the time and you know,and he was like that's what
built character and that's whatbuilt who I was.
And the first person that waswatching that with me was like
(36:45):
well, why would you do that?
Why would you not want to justbe better at what you're doing?
And then you have to let offsome steam.
You have to breathe, you haveto eat, you have to be human,
right, and you know, part ofbeing human is a social
interaction.
Whether you like it or not, istalking to human beings and
being alive and not doingsomething that's this regimented
kind of.
I need to get this done, I needto get something, but you have
(37:06):
to let off some steam.
Yeah, I mean, you kind of justgo crazy.
And something that has alsobeen at the forefront the last
probably decade or so is mentalhealth.
Mental health is a seriousthing.
Now we have to be able tounwind, we have to be able to
get away and put that away andgo.
You know what I need to breathe?
I need to think, I need to be,and it's not bad.
So then, on the flip side ofthat is well, I'm not working as
(37:36):
much then work smarter right.
Speaker 2 (37:36):
How can you make it more enjoyable and make it
exactly?
Speaker 1 (37:38):
so you're not dreading doing tasks.
Speaker 2 (37:39):
That efficiency.
Efficiency is the why I meanit's.
It's mind-boggling to me.
Yeah, why no one, someone,would not want to do something
to make your life easier whenit's available, and it is
available and it's I think it'severywhere that that seamless
integration is going to startcoming to your blender pretty
soon.
Speaker 1 (37:52):
I've seen it on.
You know, not necessarily theAI part of it, and you can
probably access AI through someof the smarter ones, but I've
seen it in your refrigerator.
Speaker 2 (38:00):
I'm saying there's going to be all these new
products that we're going tohave to learn how to sell yeah
you know, it'll tell you.
Speaker 1 (38:04):
Oh, you know what?
You took out your milk for thelast time.
You didn't replace it.
Now you have to add, and thenit adds milk to your shopping
list.
Or you can do a shopping listfrom your refrigerator.
I've even seen that you canorder food from your
refrigerator.
That's like what I mean really.
But then the thought is, it'sbecoming so seamless and you
can't.
You can fight it if you want to, but you're not going to get
(38:26):
anywhere.
Right it's, it's one againstthe masses.
Speaker 2 (38:29):
If you, you're not going to control the way the
world goes, so why not try tosucceed in what it's giving you?
Speaker 1 (38:34):
Well, you you have to use the tools that are given
right and you know I think we'vewe've mentioned it several
times before but when the carcame out, there were people that
held onto the horses.
You know, talking about one ofthe situations that came up, I
was talking to one of thevendors today.
I was talking to Brian Rosenand he was talking to me about a
conversation that he had with.
I think it was last year or theyear before, but they were
(38:56):
talking I think it was atMeeting of the Minds about the
new technologies that had comeup, and Chip Guy was talking
about AI and he made a referenceto the horse and buggy versus
the car.
And there was people that didhold on to their horse and buggy
and eventually they were boughtout by the people who went with
the tractor and the car becausethey can produce more in a
shorter period of time.
And guess what?
(39:17):
That one lot that they hadversus the lot next to them
produced more food, they gotmore things taken care of in a
timely manner and they weren'tburnt out so much at the end of
the day, so they were able to doa lot more Well, eventually,
you just can't do it that way,the way it was done, and so it's
like that wheel that just keepson turning and eventually it's
going to turn with or withoutyou.
So holding on to it with twohands is probably the, you know,
(39:39):
make it happen.
And I just remember a timeframe and I say this again, I'm
showing my age, but I remember atime frame when nobody had cell
phones.
I couldn't imagine a day nowwithout a cell phone.
Right, and I hate to say thatbecause I think it's a simpler
life without it, but I don't useit just for that.
I remember when the cell phoneswere literally just for phones
and then, but it's a tool nowit's an entertainment device it.
(40:02):
You use it for entertainment, Iuse it for knowledge, I use it
for application.
As far as adding subtracting, Iuse.
I use that thing probably mostfor the time I should get
probably get a tip calculator,but I use it for the tips.
When I'm going out I want tomake sure I give somebody the
right amount of money and I gointo my banking with it.
I couldn't imagine life withoutit.
Now I think that AI is going tobe there.
I think AI is going to comedown the road and it's going to
(40:23):
say what kind of life would youhave without it?
Speaker 2 (40:31):
But think about the phone.
Think about how revolutionarythe iphone was.
Now all these new things theydo with it.
It's just these tweaks.
Now the phone's the phone.
You only had an iphone if youwere wealthy or you were cool
enough or whatever.
And now that's like that's thefirst phone kids get.
You don't get an iphone.
You can't not get an iphonereally, or a galaxy or whatever
it is smartphone you have, youget a.
You get a computer when you geta phone, there's no, I just keep
saying a text nowadays, ai isgoing to be just like that.
(40:53):
It's not just going to be oh, Ihave these fancy tools that
predict analysis and all thisstuff.
No, you're just going to haveai.
Right?
I mean, look at those those.
Have you seen those robots thattesla's come out with?
Yes, that stuff's coming.
Whether you like it or not,it's going.
Someone's going to try it,someone's going to invent it,
because there are people whowant to try things.
Speaker 1 (41:11):
Well, it's crazy.
It's crazy now because the youknow it's funny mentioning Elon
because God only knows he's apart of everything.
But you know they have passedcertain tests where the thought
processes, the impulses from thebrain or whatever, are being
used to select things or changea page or go beyond the normal
face of the homepage.
(41:31):
Right Now, I'm selecting items,I'm going, I'm selecting
particular patterns and colorsand they're dialing it in.
It's getting there.
Pretty soon it's going to bevoice and after voice, you're
probably going to, you know,stick a sticker on your head.
You're going to be able to talkto your phone regardless of the
fact.
But it's coming.
(41:51):
And you know, in the rent-to-ownspace because I don't want to
get too far into the weeds onthis, but in the rent-to-own
space, I think it would be somuch easier when we start using
AI, the utilization of it.
Everybody that I've talked toin the past season, they've all
said the number one thing that'scoming down the pipe is AI.
Now, in 2025, it's here.
And again, I was talking tosomebody about the CES.
I think that you're going tosee that all over CES this year.
(42:13):
I think that you're going tosee that in the integration in
cars.
I think you're going to see alot more of voice integration
with your phones and I thinkthat, in this essence, shopping
is going to be changed andcompletely thrown on its ear.
I really do, and I want to seeRentone at the top of that.
Speaker 2 (42:27):
I do too.
Speaker 1 (42:27):
And I think it's going to be great.
I think it's going to be thisgreat idea that, if it will, and
again, if we don't utilize it,the horse and buggy, who
utilizes it first?
I think the best and thedifferent options that we have
available with rent to own iswho's going to use it first?
Who's going to show us how todo it?
Who's going to come up with acool project that they created
based off AI?
You know it's funny.
(42:48):
The other day, I was readingthis article about Tesla and
what Elon did.
When Tesla first came out, theyhad a lot of these patents and
integrations and he gave it allfor free and a lot of people
thought why would he do that?
The flip side of it is now alot of what was done, a lot of
(43:09):
what was picked up on, wastechnology that he had put out
there.
Now they're basing it on thetechnology that was there.
They didn't have to go reinventthe wheel.
They used what they found.
Well, guess what?
He was already utilizing that.
So now everybody's using thesecharging stations that he
invented.
So he didn't have to changewhat they did.
They had to change what theydid.
He's creating these pinnaclethings and while they're
(43:29):
catching up, he's on the nextthing.
I see the same thing for rentto own.
Whoever comes up with this idea?
Speaker 2 (43:35):
the way to utilize it .
It's going to get ahead.
They're going to get it Becausethen other people are going to
copy, but you're already goingto be mastered at that Exactly
You'll be on the next thingthat's going to increase.
Speaker 1 (43:47):
Whatever it is you're looking's what it's going to be
.
Speaker 2 (43:49):
We need to have another episode on it too.
Speaker 1 (43:51):
I think that we have it built out and we have this
store, whether it be the RTOSmart Store, whatever it is that
utilizes AI to its fullest.
That's going to be the nextdoor in RTO, because I think
that we've and the rental homeindustry has hit a point where
we have meeting of the minds.
We have the APRO situation,where you have R of the minds,
right.
We have the A-pro situationwhere you have RTO world 2022,
(44:12):
2023, 2024.
We travel cities, everybody'stalking to each other, but
that's just it.
Where are the new ideas comingfrom?
And I'm not saying that therearen't new ideas introduced.
What I do see, though, issomebody's talking to somebody
else, and they've kind ofalready done it, and they
might've tweaked it out a littlebit, but where are the brand
new ideas?
Those are what everybody'slooking for the gold at the end
of the machine, the gold at theend of the mine, right, and I'm
(44:34):
looking for something like metaldetecting on the beach.
We're all looking, we're alldoing it, but we're all looking
for the one idea that hits thatone watch that somebody lost,
that happens to be, you know,worth $10,000, right?
So now everybody's looking forthat magic gem, and I think the
store or the rental-ownedcompany that puts it out first
(44:55):
is going to really change things.
I know that Aaron's is going toone of those smart stores that
they say they're a lot smallerin footprint but they're a lot
smarter.
I think they are on the leadright now to get that.
I think Rent-A-Center is rightbehind them.
But I will say is if there's away to integrate it and I know
what everybody's going to saythe hardest part of that is
(45:15):
because we have used furnitureright.
We have furniture that can comeback, that's already pre-leased
.
It's not like I'm selling abrand new because I can sell a
brand new car on a let's say, Ican sell it on a website, I can
sell it on the showroom and youdon't have to touch it and feel
it as much because you know it'sbrand new.
Yeah, you know that leastpre-leased or pre-loved items
are a little bit different.
I think we can find a wayaround that there's a way around
(45:37):
it.
Speaker 2 (45:37):
There's, it's.
There's more complicated things, you know, than that.
Speaker 1 (45:40):
The only thing ai can't do is the smell test.
Yeah, and I would say thatthat's a kid, but I I also
believe that it we're rightaround the corner I do too.
Speaker 2 (45:47):
We are right.
There's going to be somethingthat comes out that we're going
to be like oh my gosh, this wasit.
Speaker 1 (45:53):
There's going to be a bot behind the counter going,
but I see it.
I see it.
So in the beginning of seasonfour last year maybe the end of
season three I was talking toJoseph.
It was somebody that this guyis an amazing guy.
He was one of the keynotespeakers at RTL World in San
Antonio and we had met up and wetalked a little bit and he
actually told me that he learneda lot about rental home through
the podcast and we talked andwe actually did a podcast.
(46:16):
I got his book and it wastalking about being on.
There's that bell curve, there'sthat edge, and where you are
can determine where you are inlife.
If you're on the front side,you're innovating.
If you're on the backside,you're reacting.
And I think a lot of what we'redoing is reacting and right now
, I think, with the integrationof AI, with the ideas of what
we're talking about and how wecan utilize that and coming up
(46:38):
with this missing link, I thinkwe can catapult ourselves to
what we're missing, because I dofeel like there's this missing
link in rent-to-own that it'scoming.
It's coming and I'm not sayingthat we're riding the horse and
there's the buggy, but I amgoing to say that I feel like we
haven't caught up to all thetechnology yet and when we do,
if somebody can put thattogether and I am working my
(46:59):
butt off to find out who that is, how that is, and even doing it
myself but I think once we findthat miscellany, that
rent-to-own is going to be aforce to be reckoned with if we
get there.
Speaker 2 (47:09):
Yeah.
Speaker 1 (47:10):
So I appreciate you coming in, man, I appreciate you
coming in and doing this withme.
Six episodes we made it throughhow to utilize AI, how it makes
it better, how you can make itbetter, how you can use that to
understand your inventory, yourdata, your organization, how it
makes your day better, how itcan get you to understand not
only how to make new marketing,but understand the marketing
that you already have, thepeople that you're selling to,
(47:31):
the customers that you have.
How do you utilize that toovercome objections and make
better sales?
I mean, I don't think there'sanything that we haven't covered
, but if there is, let us know.
Let us know.
So you got to hit us up at theshow and let us know If there's
anything that we miss in thisseries.
We are absolutely willing tocome back and talk about this,
because I don't think AI is dead.
Speaker 2 (47:50):
There's only going to be another six-part series on
something because there's goingto be a whole new line after
someone invents that new thingand we're going to talk about it
in six parts.
Speaker 1 (47:59):
But again, hit us up.
You're always welcome to go onthe website at
therotoshowpodcastcom.
Take a look on there.
You can see the episodes, youcan see the pictures, you can
see a little bit about us andhow to sponsor the show.
We don't make any money here.
This is a free show but we dolive off of our sponsors.
Vox Populi is a great sponsor,the platinum sponsor of the show
and the reason why we're ableto do some of the things that we
(48:19):
can do.
If you have a question for meor Daniel, you can send it to
the info attherotoshowpodcastcom or send it
to me about to talk about it.
Maybe we'll have it on our nextseries on ai.
If you want to hit us up,please do so.
You can also do it on facebook,instagram, linkedin and now on
youtube.
Make sure you subscribe and Iwill tell you.
(48:40):
Guys, as always, get yourcollections low to get your
sales high.
Have a great one.
Popular Podcasts
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.
Ridiculous History
History is beautiful, brutal and, often, ridiculous. Join Ben Bowlin and Noel Brown as they dive into some of the weirdest stories from across the span of human civilization in Ridiculous History, a podcast by iHeartRadio.