[Episode 25]
Support The Service Center!: https://www.buzzsprout.com/1844427/support
Dr. Altaf Sovani is the founder and CEO of Alzen Consulting, focusing on hospitality, tourism, and education sectors. Altaf has over 27 years experience as a hospitality educator, with 13 years as the Academic Chair with the School of Hospitality and Tourism at Algonquin College in Ottawa, ON. In 2022, Altaf published his book, “Labor Crisis in Hospitality, Tourism & Event Industry – Finding Innovative Solutions for Recruitment and Retention of Millennials”.
You can connect with Altaf on LinkedIn: linkedin.com/in/dr-altaf-sovani-76743520
His book can be found at most booksellers, including Amazon (https://a.co/d/4F3CceO) and Indigo Books (https://www.kobo.com/ca/en/ebook/labor-crisis-in-hospitality-tourism-event-industry)
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Host: William C Murray, PhD:
William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.
William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
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Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you!
E-mail: william@theservicecenter.ca
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/
Podcast art: Jack Designs a Graphics Company
Support The Service Center!: https://www.buzzsprout.com/1844427/support
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