[Episode 18]
Support The Service Center!: https://www.buzzsprout.com/1844427/support
Brian Leon is the CEO of Choice Hotels Canada, where he has led their franchise family for over 16 years. Before joining Choice Hotels, he was instrumental in developing the successes of both The Great Canadian Bagel and Booster Juice. Brian was born into a hospitality family – his father worked directly with Colonel Saunders himself to grow Scott’s Chicken Villa into what we know today simply as KFC.
Entrepreneur, partner, leader, and supporter – Brian continues to put his partners and people first and is in steadfast service to their success.
You can connect with Brian on LinkedIn: linkedin.com/in/brian-leon-7466a822 or visit Choice Hotels Canada: https://www.choicehotels.com/en-ca
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Host: William C Murray, PhD:
William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.
William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
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Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share
Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you!
E-mail: william@theservicecenter.ca
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/
Podcast art: Jack Designs a Graphics Company
Support The Service Center!: https://www.buzzsprout.com/1844427/support
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