In this episode of the SHIT YEAH! SHOW, Chris Smith, and Sam Case sit down with Mark Spurling, a passionate guest, to dive deep into what’s broken and working in the hospitality industry. Mark shares his journey from healthcare to hospitality, how a rocky experience at Zunzibar sparked a deeper conversation, and why the company’s 2.6% service fee and SHIT YEAH! Promise are changing the game for guest satisfaction and team empowerment.
They explore the importance of customer service, restaurant communication systems, and building emotional guest loyalty in today’s crowded and chaotic restaurant landscape. Whether you’re a restaurant operator, franchise owner, or just obsessed with hospitality innovation, this episode offers real insight into how to create raving fans, not just repeat customers.
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