Ever wondered how to build a motivated and successful support team? Fernando Duarte, an expert in creating thriving support teams, joins us for an enlightening conversation on fostering teamwork, transparency, and trust. Together, we discuss the significance of accountability, visibility, and cultivating an environment where team members can comfortably learn from their mistakes and grow.
As we continue our chat, we dive into the nuances of hiring for soft skills and transitioning employees from retail or other industries into customer experience and technology roles. Fernando shares his expertise on support agents' susceptibility to burnout and reveals how to challenge them to solve harder problems, ultimately reducing burnout and facilitating career growth.
Don't miss this valuable conversation packed with practical tips and strategies for support team success!
Timestamps
(0:02:00) - Importance of Accountability and Visibility
(0:08:00) - Fostering a Culture of Growth and Trust
(0:13:03) - CX Soft Skills and Burnout Prevention
(0:17:28) - Work-Life Harmony and Management Strategies
(0:21:30) - Strategies for Work-Life Harmony
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
Las Culturistas with Matt Rogers and Bowen Yang
Ding dong! Join your culture consultants, Matt Rogers and Bowen Yang, on an unforgettable journey into the beating heart of CULTURE. Alongside sizzling special guests, they GET INTO the hottest pop-culture moments of the day and the formative cultural experiences that turned them into Culturistas. Produced by the Big Money Players Network and iHeartRadio.