Unlock new insights into AI development and its impact on customer support in our latest episode featuring an engaging conversation with CEO at Kodif, Chyngyz Dzhumanazarov, an expert in AI and product innovation. Learn about tech leaders' concerns and the compelling reasons why halting AI development is a shortsighted reaction, and instead, what should be the actual focus - policies and regulations for safe AI use. Chyngyz shares riveting success stories of large language models transforming customer support with increased efficiency and effectiveness.
The episode takes a fascinating turn as we navigate the murky waters of data security implications of using open AI APIs. Chyngyz and I explore the 'prisoners dilemma' between big players in the LLM development space, stressing the potential need for government intervention to set rules and guardrails. We also examine OpenAI's meteoric rise and speculate on the future landscape where bots may become more commonplace.
Empowering Non-Technical Teams with CX Automation and Support AI Tools
Kodif is a revolutionary low-code platform that empowers non-technical teams to create robust self-serve CX flows. Chyngyz, the founder of Kodif, firmly believes in enabling CX teams to obsess over their customers without the need for a dedicated team of engineers. With this vision in mind, Kodif is making great strides towards achieving their objective.
Test-driving and implementing a GPT-bot for your Zendesk instance is a breeze with Kodif. In just a matter of minutes, you can experience the power of a conversational GPT bot by visiting the Kodif playground. By simply entering the URL of your help center, you'll be able to unleash the potential of this remarkable tool. We highly recommend trying it out - it's truly impressive.
But that's not all! Kodif goes above and beyond by offering an extensive range of AI support tools that require no engineering expertise. These tools enable agents to provide a consistent customer experience through guided automated workflows, leaving no room for errors and reducing the need for extensive quality assurance. It's a game-changer in the world of support-related AI tooling.
Timestamps
(0:01:12) - AI in Customer Support Development and Use
(0:11:59) - Data Security, AI Regulation, Future of Bots
(0:19:28) - AI's Impact on Internet Content
(0:30:25) - Future Trends in Customer Support
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