Learn how to build, staff, and scale behavioral health call centers with empathy, smart tech, and trust-driven marketing that turns leads into lasting outcomes.
Chapters
- (00:00:00) - Street Level Marketing: Build a Call Center
- (00:01:14) - How to grow a call center in the behavioral health field
- (00:02:53) - In-House vs Out-Of-House IT: Control vs
- (00:04:38) - What compliance concerns are there, you know, in the behavioral health
- (00:09:53) - Are We Ready for AI-based Admissions Reps?
- (00:12:32) - What Do You Look For In A Call Center Hiring?
- (00:18:51) - CRM and Workflows: How To Scale?
- (00:23:46) - What Marketing Channels Have Generated the Best ROI?
- (00:27:43) - How Do You Build a Call Center for Behavioral Mental Health?
- (00:33:29) - KPIs for Behavioral Healthcare Call Centers
- (00:35:35) - How Does the Call Center Play a Role in Patient Retention?
- (00:38:01) - How to Train Lead Agents for Referral Relationships
- (00:39:45) - Physicians on Follow-Up Calls
- (00:41:12) - How to Turn Clients Into Referral Sources
- (00:42:21) - How to Manage the Call C cadence
- (00:45:21) - How to Get a Consultation from Samuel Z. Epstein
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