How Can Employee Development Best Support Business Growth? With Alan Winters from Teleperformance

This episode features an interview with Alan Winters, Chief People Officer and Chief Diversity Officer at Teleperformance, and your host, Sultan Saidov, Co-Founder and President at Beamery.  Alan is a senior-level executive with over 25 years of experience. He serves leading global Fortune 500 corporations representing four diverse industries. At the Teleperformance Group, he’s responsible for People, Process and Culture, as well as HR, Learning and Development, Processes, Shared Services, Compliance, Privacy and Security.

Alan discusses the need for a “50-50 mindset” regarding career development, the importance of trust between managers and team members, the differentiator brands need when standing out to candidates on the job hunt, and integrating emotional intelligence into the workplace. 

About Teleperformance:

Teleperformance provides digitally integrated business services. They’re a worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects big and respected brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure consistently positive customer interactions.

They are a global leader in solution design, business optimization strategies, front-office customer support, and back-office services like finance, accounting, collections, and tech support.  With more than four decades of deep, industry-specific expertise an

Quote:

“Now, not everyone's gonna be successful, and not everyone is cut out for every job, obviously. But that gets back to that relationship with your manager to help that person progress, or the Jump program I spoke about earlier. And how is that integrated or changing with the strategy of the company? So it's those types of programs that have to be integrated. Because what you don't wanna do is someone just going externally and getting another degree, and that puts them out in the market, so to speak, for someone now to poach them. Where I would prefer to have those in those programs internally and then grow that person into a bigger role, if that's what they want to do.” - Alan Winters 

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TimeStamps

**(02:54) - The evolution of Alan’s role  

**(08:16) - The Employee Engagement Suite 

**(15:04) - Talent acquisition in a turbulent economy 

**(22:07) - Enabling upward mobility through internal programs 

**(26:48) - Alan’s thoughts on the future of talent acquisition

Sponsor

The Talent Blueprint is brought to you by Beamery. Beamery's Talent Lifecycle Management Platform makes it possible for companies to deliver more human talent experiences and unlock the skills and potential of their global workforce using industry-leading AI. Learn more at beamery.com.

Links

Connect with Alan on LinkedIn

Connect with Sultan on LinkedIn