Toby Malbec joins the Tech Chef Podcast to talk about the future of restaurant technology and the key insights from the recent MURTEC Executive Summit. He emphasizes the importance of getting foundational technology in place before diving into advanced innovations like AI. Toby shares his experiences as the Vice President of Global Restaurant Technology for Church's Chicken and highlights how operators need to prepare for upcoming changes in the industry. The conversation dives deep into the collaboration necessary among brands to tackle common challenges and improve operations. Overall, this episode is a serious look at how technology can lead to success in the hospitality sector.
Takeaways:
- Restaurant operators to get their digital house in order before the next wave of technology changes hits the industry.
- The importance of foundational technology to leverage advanced innovations like AI and machine learning.
- There is a significant distinction between operational success and the technology tools used, highlighting the need for seamless integration in restaurant operations.
- Insights on the evolution of hospitality tech and the importance of collaboration among industry leaders to succeed.
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