November 5, 2025 • 45 mins
Live from HLTH 2025, Nathan C sits down with six healthcare innovation leaders to discuss the technologies reshaping patient care, clinical operations, and prevention. This rapid-fire speed round captures emerging themes across the industry—from AI-driven diagnostics to workforce transformation and patient-centered design.
The Guests:
- 00:26 Dave Wessinger | PointClickCare – Care coordination
- 06:50 Dr. Patricia Hayes | Imagine Pediatrics – Pediatric primary care innovation
- 13:46 Dr. John Showalter | Linus Health – Early detection and cognitive health AI
- 20:30 Kent Dicks | Life365 – Social determinants of health & elderly care
- 27:40 Dr. Lior Rauschberger | Gene by Gene – Genomic sequencing & precision medicine
- 34:24 Dr. Colin Banas | DrFirst – Medication data & clinical decision support
Key Insights:
AI & Prevention Over Reaction
The collective view is clear: healthcare is shifting from treating disease to predicting it. Early detection tools, cognitive health AI, and genomic analysis are moving the needle on prevention—but only if clinicians actually use them. The challenge isn't the technology; it's adoption and trust.
Workforce Is the Bottleneck
Every leader pointed to the same problem—clinician burnout, staffing shortages, and fragmented workflows. Technology that reduces documentation burden and improves efficiency at the point of care wins. Technology that adds steps loses.
Data Silos Block Better Outcomes
Medication data, genomic data, social determinants—it all lives in different systems. The winners are those connecting these dots, giving clinicians a 360-degree view of the patient. Fragmented data = fragmented care.
Long-Term Care & Seniors Are Underserved
Senior living, pediatrics, and geriatric care all face unique challenges. The organizations innovating here are building for the realities of these populations—not applying one-size-fits-all solutions from acute care.
Patient Activation Is the Missing Ingredient
Data and tools mean nothing if patients don't engage. The leaders bridging clinical innovation with patient behavior change are seeing real outcomes—and real revenue growth.
Why This Moment Matters:
HLTH 2025 revealed a field at an inflection point. The leaders doing well aren't chasing hype. They're solving real problems—clinician time, patient outcomes, data access—with pragmatic solutions.
They're also candid about what AI can and can't do, and how organizational adoption (not just technology) drives impact.
A "glow up" signifies a positive transformation, reflecting the journey of becoming a better, more successful version of oneself.
At The Tech Glow Up, we humanize the startup and innovation landscape by focusing on the essential aspects of the entrepreneurial journey. Groundbreaking ideas are often ahead of their time, making resilience and perseverance vital for founders and product leaders.
In our podcast, we engage with innovators to discuss their transformative ideas, the challenges they face, and how they create value for future success.
If you're a founder or product leader seeking your own glow up, or a seasoned entrepreneur with stories to share, we invite you to join our guest list via this link.
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Nathan C (2) (00:01):
Hey, it's Nathan and welcome to this very special
episode kicking off ourreporting from HLTH 2025.
This is the HLTH Tech Glow Up.
Nathan C (00:13):
In this episode, I talk with six different leaders
from healthcare technologieslive from the floor at Health
2025.
Join me each Monday and Thursdayfor the next several weeks as we
launch the 20 or so episodesthat we recorded live at HLTH
(00:38):
Let's jump in.
Today I'm talking with DaveWessinger of PointClickCare.
Here with Dr.
Trish from Imagine Pediatrics.
talking again with Dr.
John Showalter of Linus Health.
Talking with Kent Dicks, the CEOof Life365.
I am talking with Dr.
Lior Rauschberger of Gene byGene.
I'm Nathan C and today I amtalking with.
(01:01):
Dr.
Colin Banas of DrFirst.
Hello and welcome to the HLTHTech Glow Up.
I'm Nathan C and today I'mtalking with Dave Wessinger of
PointClickCare.
Dave, thank you so much forjoining me today.
Dave Wessinger (01:14):
Happy to be here.
Thanks for having.
Nathan C (01:15):
How's your HLTH been?
Dave Wessinger (01:17):
HLTH has been very good.
Not sure exactly why that is.
Maybe I'm doing a lot less thanI should be.
Nathan C (01:22):
As a CEO, that's often the way to unlock a whole new
era.
So let's hope it is.
Awesome.
So introductions first.
can you share a little bit,about what you do at
PointClickCare?
Dave Wessinger (01:35):
I sure do.
It's very easy because I am theCEO, which most people would
wonder what a CEO actually does.
but I lead our organization andwe are focused on having a
meaningful impact on healthcare.
And our mission is to help everyprovider deliver exceptional
care.
And that's what we wake up andthink about and drive the team
towards every day.
Nathan C (01:53):
can you dive in a little bit more specifically
about the way that you helpenable that kind of care?
Dave Wessinger (02:00):
Sure.
So we're across healthcare in avariety of ways.
I think if you think aboutlong-term and post-acute care as
an area of healthcare, we, arethe technology that runs their
business so clinically,financially, connectedness,
working into the acute care, andwe have the largest care
collaboration network in thecountry that pulls information
together to largely helpclinicians get better
(02:22):
information about the peoplethey're caring for and deliver
that in a way that can be usedeffectively.
Nathan C (02:26):
A platform not just for tracking, the care side of a
healthcare business, but alsotracking the business and making
sure that, whether you're on thecare side or the business side,
that you have the informationand data you need to make good
choices.
Dave Wessinger (02:44):
I think what we do is we bring the whole
ecosystem together.
'cause it's not one segment ofthe market that all of us need
to come together to deliverreally good quality care for the
patients that deserve it themost, and largely ours aren't
there to advocate forthemselves.
So the more information we have.
Connecting payers, providers,health systems, all of the above
families to make sure that weprovide dignified care.
Nathan C (03:07):
how does a tech platform enable centering the
consumer and the patient, in away that you described like.
Dave Wessinger (03:16):
I think what you really, there are traditional
EHRs that are, and we thinkabout that as just data.
What we do is we bring it tolife and we pull information
that allows them to understandthat patient in real time and
know what should be done next,where the opportunities, where
the challenges, even predictiverisk indicators.
So we really give theminformation to understand.
(03:37):
They're moving very quickly.
They have a limited amount oftime, and the more we can put in
front of them to know what to doand when to do it, really act
versus, spend time in the chart,we give them more time back at
the bedside.
And so that's really how itcomes to life.
Nathan C (03:51):
do you have a metric for the value of doctor time
saved or doctor time in the roomsaved?
Dave Wessinger (03:58):
Interesting.
The most of those that use oursystem are clinicians, RNs.
RPNs CNAs, and as a result, thephysician is at the top of the
pyramid, probably the leastamount of time.
And so they're the ones thatdrive a lot of the care and a
lot of the activity.
And so the time is really savedwith the RNs, RNAs and the CNAs
in terms of less timedocumenting, more time doing.
Nathan C (04:21):
So the people that need to explain to the doctors
what's up, we're saving all oftheir time.
Dave Wessinger (04:26):
yeah.
So in the end, you could takesomething like an admission and
say, we can take that processfrom two hours down to 10
minutes.
Meaningful difference for all ofthose involved with really good
med reconciliation thatotherwise wasn't something we
could do without theconnectivity we have today.
Nathan C (04:43):
if you can take any step of my healthcare journey
and make it into a 10 minutetask, I am there.
back to some, we gotta get tosome of the questions, for the
show.
The show is called The HTLH TechGlow Up.
A Glow Up is a dramatictransformation or re-imagining.
What's the glow up that youwanna see happen in the health
industry?
Dave Wessinger (05:03):
Great question.
I think the thing I think aboutthe most is the crisis working
towards us, which is a limitednumber of staff available to do
the jobs we need them to do,which, what's probably gotta be
caring for us at some point, ifwe're lucky.
and so I think about how do weaffect that?
How do we make this a greatplace for people to work?
And my glow up is get to a pointwhere we deliver technology in
(05:24):
the form of ambient tech, lesstime, doing more time
information You the touchlessCMR, EHR where largely as you do
and communicate informationgoes.
It's structured well enough tounderstand what to go do.
It is a place that people wantto work and want to stay in
their job, reduce the clinicaladministrative burden, and make
this a place people go to schoolfor.
(05:45):
Because it's AI proof, you'llalways have a job in healthcare.
Oh my gosh.
We're gonna glow up thehealthcare industry.
So people actually wanna use thetools.
They won't even know they'reusing the tool.
Nathan C (05:56):
Alright, and four PointClickCare.
What's a similar glow up thatyou're looking to make in the
next six months?
Dave Wessinger (06:02):
I think it's in fact, as we all look at ai, what
I think the biggest differenceis not just looking at ai, but
where AI can actually have ameaningful impact in terms of
value.
And we look at, in terms of howwe put clinician in the loop.
Not human in the loop, clinicianin the loop to help them make
really good decisions about theperson they're caring for in the
moment.
And that is going to literallythe value we're all gonna bring.
(06:24):
PointClickCare specifically inthe next two years will be 10
times what we've delivered inthe last 25.
Nathan C (06:34):
I don't wanna drop the mic, but I feel like we need to.
That's amazing.
one more question.
The theme is Heroes and Legends.
I know that every entrepreneurhas had at least one hero or
legend.
Who said, I believe you.
I think you can do this.
Keep going.
I'm curious, is there a hero ora legend who has helped you get
(06:55):
to where you are today in yourcareer?
Dave Wessinger (06:57):
There are, I'll speak to two of them.
One, I look at heroes in.
the reason we get up every dayis that people we get to support
in the workforce, the healthcareheroes that show up and do
really difficult, challengingjobs every day, and they're
absolutely 100% my hero or wholeteam's hero.
And that's why we do what we do.
The second one though, and Ihate to call her a legend, she's
(07:18):
still with us, but I startedthis business with my brother
and my mother, and she's thehardest working person to know.
She's phenomenal, wonderfulwoman, and I gotta call her out
as a legend in my own time.
Nathan C (07:30):
Amazing.
I have to say, not the firstmother or mother-in-law given a
shout out for the health deckblowup this week, so I love
that.
Amazing.
This one's for you, mom.
Dave Wessinger, PointClickCare,CEO.
bringing the kinds of data bothto practitioners and to, to
(07:51):
patients, that helps them getexcited about their touch points
in care.
Dave Wessinger (07:57):
Great I love it.
Nathan C (07:58):
Dave Weinger, MAHA and all the rest.
Dave Wessinger, PointClickCare.
Thank you so much for joining meon the glow up on the HLTH Tech
Glow Up.
Dave Wessinger (08:08):
My pleasure.
Thank you very much for havingme.
Nathan C (08:10):
Awesome.
We got one more thing to do.
One, two, thank you.
So 1, 2, 3.
Hello and welcome to the HLTHTech Glow Up live from HLTh
2025.
Today I am here with Dr.
Trish from Imagine Pediatrics.
Dr.
Trish, thank you so much forjoining me today.
Dr. Trish (08:30):
Thank you for having me on your show.
Nathan C (08:31):
Amazing.
So first off, can you, brieflyexplain, what you do at Imagine
Pediatrics and your work there?
Dr. Trish (08:39):
Absolutely.
So at Imagine Pediatrics, Iserve as the Chief Medical
Officer and I oversee a team ofclinicians, social workers,
behavioral health specialists,you name it.
A takes a village to care forthe kids that we care for, but
oversee a team that cares forchildren with, special
healthcare needs.
And we do that through ourvirtual first and in-home care
(09:01):
model, we are tech enabled, sowe like to, really use
technology to support ourclinicians and support the
families and the kids that wetake care of.
Nathan C (09:10):
super quickly, can you dive in just a little bit about
how you're using technology tohelp, kids with these
complicated diagnoses?
Dr. Trish (09:17):
Yes.
in so many different ways.
First and foremost, we have adigital platform that our
patients can engage with usover.
it's a proprietary app that theydownload.
They can, do surveys, chat withus.
Complete, a various array oftesting that they can send in
results through, or they can dovideos, you name it.
(09:37):
So it's a really, I think inthis caregiver generation,
parent generation.
They really like the techenablement, which gives them
that sort of immediate access.
And so through our platform,it's just a really easy way for
them to get a hold of aphysician, get a hold of a
nurse, get a hold of somebodywho can manage whatever issue
they're having right at thepoint of care.
(09:58):
not having to wait.
medicine is so reactive.
I'm sick, I'm calling.
I'm waiting for somebody to callme back.
I'm waiting for an appointment.
Really giving people this realtime access.
And then we also empower throughthe data that we're utilizing to
understand who our patients are.
Be proactive.
Again, a lot of it's reactive.
People don't have informationabout that, patient they're
(10:20):
seeing in front of them.
They don't know what their needsare.
We're collecting a ton of datato make sure we understand their
needs and where we have to leanin, where we need to support
from our, different care teammembers.
Nathan C (10:31):
So the show is called The HLTH Tech Glow Up, and a
Glow up is like a reimaginationor a transformation.
I'm curious for the health techindustry, what's a glow up that
you're looking to see this year?
What's a glow up that you'relooking to achieve in the next
six months for your workspecifically?
Dr. Trish (10:48):
Really just getting better about being that point of
access for patients when theyneed it.
we are scaling quite a bit overthe next year and Imagine
pediatrics.
So we've started out in onestate.
We've got two states, threestates, and, moving to up to
three or four more just in thenext six months.
And so really getting to thatscalability, both through
(11:11):
technology and then alsothrough, Building a really
amazing workforce.
So clinicians and team memberswho want to care for these kids.
Nathan C (11:19):
And I'm sure learning, through each new state and
system, and they're complicationall different.
The theme this year at Health isHeroes and Legends, and I'm
curious, is there a healthcarehero or mentor that has
influenced your work, and helpedyou get, to where you are today?
Dr. Trish (11:37):
so I was a big fan of Sanjay Gupta growing up.
my parents used to joke thatwhen you grow up you could be
the Sanjay Gupta of healthcare Ithink it's getting in front of
people and.
talking about medicine there's alot of disbelief and bad
information out there, ingeneral.
And I think being able to be infront of people and talking
(11:58):
about medicine and talking aboutthe truth and giving them real
data to reflect on is justreally important.
Nathan C (12:03):
Oh my goodness.
Dr. Trish (12:05):
I expected, this is the
Nathan C (12:06):
first time I've ever heard anybody endeavoring to be
the Sanjay Gupta of anything,but I love it.
So Dr.
Trish, I've always loved to makesure that people, know how to
follow up with the amazingorganizations.
How can people learn more aboutwhat you're doing?
Dr. Trish (12:22):
you can find a ton of information about Imagine
Pediatrics on our website, andthat's Imagine pediatrics.org.
or please feel free to connectwith me on LinkedIn, Patricia
Hayes, or any of our care teammembers, We love to talk about
what we do and, really work tospread the information about the
importance of doing pediatrichealthcare and doing it well
(12:44):
and.
Getting to as many kids as wecan, so reach out.
Nathan C (12:48):
Amazing.
Thank you so much for the workthat you do and that wonderful
mission.
and thank you for joining me onthe HLTH Tech Glow.
Dr. Trish (12:55):
Thank you for having me.
Nathan C (12:56):
All right, we're gonna clap it out.
You ready?
1, 2, 3.
Dr. Trish (13:01):
Perfect.
Dr. John Showalter (13:02):
Since our last visit, I fixed my mom, so
that was good.
Nathan C (13:04):
Hello and welcome to the HLTH Tech Glow Up from HLTH
2025.
Today I have the extremepleasure of talking again with
Dr.
John Showalter of Linus Health.
Dr.
John, thank you so much forjoining me.
Thank you for having me again,Nathan.
Excited to be back.
Dr.
John, for those who haven't hadthe pleasure to chat with you in
the past, can you give us alittle bit of an a quick
(13:27):
introduction about who you areand what you do at Linus Health?
Dr. John Showalter (13:30):
Absolutely.
I'm the Chief Operating Officerat Linus Health.
I have responsibility for mostof the internal work as the
company, but I'm also aninternal medicine physician, and
I focus on dementia care,dementia prevention, and helping
people and families of peoplethat have cognitive impairment.
Nathan C (13:47):
Amazing.
I remember last year, when Italked with you on The Glow Up,
you shared some advancements indementia care and Alzheimer's
that were really starting to getexciting.
one of the things that everybodyon the audience in the glow up
says is they always want to hearabout, the follow up.
So I'm curious, in the lastyear, do you have any, news to
(14:10):
report on your glow up from lastyear's HLTH episode?
Dr. John Showalter (14:13):
I had just started using the Linus
technology in my own clinicalpractice.
Amazing.
I hadn't really seen that manypatients, using the technology.
And so now I have a year undermy belt of seeing patients doing
the cognitive testing, findingthings super early and helping
people, and I am totallyshocked.
By how many people we've beenable to actually make better,
(14:36):
and then support their families.
So if you identify cognitiveimpairment early enough, and
here's the shout out, check yourbrain know whether or not your
brain's working the way it'ssupposed to.
because we have all kinds ofmounting evidence that if, just
like cancer, if we findcognitive impairment early,
there's more we can do and wecan actually add years to
(14:56):
people's independence if we findit early.
So like I have a, I had apatient who had to retire
because they couldn't think wellenough and we fixed their sleep
and they went and did a two weekoverseas mission doing the job.
They had to quit and so just letthat one sink in.
(15:17):
So this whole thing where likedementia is.
Inevitable.
We can't do anything about it.
Like I have a whole string ofpatients where really that's not
true.
And then a whole number offamilies where it, we caught it
too late.
There wasn't a lot that we coulddo, but the understanding from
the technology of what's goingon in that person's brain and
giving that to the family sothey actually know how to
(15:38):
interact and how to increase thequality of life for the time
they have is huge.
Nathan C (15:43):
I can only imagine, right?
As a practitioner and as a ChiefOperating officer for a
technology company to have thatyear's worth of data in your
brain and like inspiring,educating the work that you do
how much more that could bothinspire and push you to do more.
Dr. John Showalter (16:01):
Yeah.
yeah, so that, that part'scrazy.
To have a technology that I useand I see the benefits of and
then go out to try to sell inthe scale and have no
reservations whatsoever aboutshould you do this?
My first patient was my mom Andshe was one of the people that
like, is doing so much better.
So I have permission to talkabout her.
she was just supposed to be thefirst patient through to make
(16:23):
sure I could bill, like theclinic worked.
unfortunately she didn't passthe test.
And I had no idea.
She had no idea.
Apparently my dad had someideas, but she's now treating
her diabetes.
She's lost over 50 pounds.
She took up piano and startedplaying piano.
we got her in bed so she'ssleeping better.
And all of her tests are normal.
(16:43):
So like I prevented dementia inmy mother, so I a hundred
percent want everyone to dothis.
Nathan C (16:49):
if you track your brain health, there are things
you can do, today to reverse,some of the things that can
happen when your body gets outof whack.
That's amazing.
Dr. John Showalter (16:58):
Yeah.
As far as Since our last visit,I fixed my mom, so that was
good.
Nathan C (17:01):
So John, let's look at some other glow ups.
what else can we fix?
And let's start with theindustry.
is there a dramatictransformation that you'd like
to see in health tech andhealthcare?
The
Dr. John Showalter (17:13):
ability to skill up the workforce, right?
So we're not going to be able tomeet the overall demands for.
Physicians.
If we can get nurses to be ableto do more medical assistants,
to do more social workers to beable to do more, it's gonna make
a huge difference in theworkforce.
And I think AI is absolutely setto skill those people up.
Nathan C (17:37):
I appreciate an AI efficiency for value and impact,
not just for dollars and likemore care, more time for the
workforce.
More, more is just fantastic.
What about For Linus Health?
What's a glow up?
You've already had a pretty goodyear.
how you gonna top this nextyear?
Dr. John Showalter (17:56):
so Linus on the commercial side has a whole
bunch of Glow Ups happening.
We are, currently at 17 healthsystems when we were at zero two
years ago.
So That's awesome.
Nathan C (18:06):
that's huge.
Dr. John Showalter (18:06):
Yeah.
The product, the technology, theinfrastructure that we're
providing is definitely gettingrecognized.
but I think what"really excitingis we just launched our anywhere
product, which means that it'splatform independent, it's able
to be done in the home and it'scompletely accessible.
Primary care doc could makeneurocognitive assessment
(18:27):
available to all of hispatients.
And the current wait time isabout nine months for that
today.
So going from nine months, Isent you an email.
Huge.
so that's a huge
Nathan C (18:37):
glow up for what we're doing.
Gonna take a nine month te ninemonth process and turn it into
an email.
so good.
The theme for the show this yearis Heroes and Legend.
And I know that everyentrepreneur and every doctor
has had some legend or hero ormentor who's pushed them, who's
(18:58):
believed in them, who's seen thespark and got them helped to get
them to where they are today.
is there a mentor or a hero thatdrives the work that you do?
Dr. John Showalter (19:08):
I do the work that I do today'cause of
Dr.
Abendroth who is the, CIO at theUniversity, Medical Center at
Penn State.
So the Penn State MedicalCenter, he was a pathologist and
I was a kind of lost kid thatwasn't even sure what I wanted
to do.
I actually hadn't even appliedfor residency'cause I was
completely floating.
He is I think this informaticsthing is for you.
(19:30):
When I set up a fellowship andspent a year designing an entire
training program around justwhat I wanted to do, and I got a
Master's in Information Systemsand because of him I got this
amazing opportunity to be onthis.
Total EHR AI ride that withouthim, I am still not sure
Nathan C (19:49):
what I was gonna do.
Amazing, giving bothencouragement and direction and
now, such a great, target fordecades of innovation.
so good.
Dr.
John, one last question.
Do you have a healthcare hottake?
Dr. John Showalter (20:07):
so I think my biggest healthcare hot take,
right now is lifestyle, which isnot really a novel hot take.
but importantly the US Pointerstudy came out, which validated
the European finger study thatshowed lifestyle.
Prevents not only cardiovascularrisk, but dementia risk, and it
(20:27):
doesn't involve any pills, andit's all stuff that you can take
charge of and do today.
So lifestyle medicine is my hottake.
Not novel, but super important.
Nathan C (20:36):
All right.
You heard it here first.
HLTH 2025 with Dr.
John Showalter of Linus Health.
Thank you so much again, John.
Congrats.
what a fantastic year of glowingup.
Okay.
Thank you so much.
hopefully there'll be more toreport next year.
Can't wait.
And you're booked.
Awesome.
Thank you.
Hello and welcome to the HLTHTech Glow Up.
(20:58):
I'm Nathan C and Today I amtalking with Kent Dicks, the CEO
of Life365.
Kent, thank you for joining metoday.
Kent Dicks (21:05):
Thanks Nathan.
I appreciate you having me on.
Nathan C (21:08):
Amazing.
So this is our first timemeeting.
can you introduce yourself andthe work that you do at Life365?
Kent Dicks (21:15):
Absolutely.
Like you said, I'm Kent Dicks,CEO of Life365, and our mission
is actually connecting people athome to their doctors remotely.
it's especially gettingincredibly important with ai,
and also the fact that we'regetting older at a rapid pace
and we're losing physicians andcare providers, so technology's
gonna play an.
(21:35):
Important role in all this.
Nathan C (21:38):
Can you talk a little bit more deeply about how the
technology connects patientswith their care team?
Sure.
Kent Dicks (21:45):
We tend to interface to over a thousand different
devices, which you don't need athousand different devices, but
it's important when you're goingaround the world and you have
devices throughout the countriesthat are out there, because
different brands, differentmanufacturers, but scales, blood
pressure, pulse, oximeters,glucometer.
a lot of things you'd find in apatient's home you can go to
Walgreens or Walmart and you canget devices that have, cellular
(22:09):
or wireless technology on'em.
They connect to your phone orthey connect directly to the
cloud, be able to take the datathat's on there, whether it's
weight or blood pressure, andsend it back into the cloud for
your doctor to see it.
Nathan C (22:21):
Amazing.
And, how do patients learn aboutLife365 on their own?
Or is that something thatdoctors, use as a platform and
share with them?
Kent Dicks (22:35):
So we sell, directly to enterprises.
Okay.
from that, so large healthcareenterprises, so health systems,
health plans.
system integrators that are outthere.
We're an active partner withMicrosoft out there on their
fabric side of it.
and starting to work with somemajor consulting firms to help
their clients get connected aswell.
The large enterprise players arenow under becoming under
(22:57):
value-based care.
they're also under, populationhealth as well.
So they're either trying toreduce cost increase revenue,
or.
be able to fill care gaps thatare out there and also, increase
their Star HEDIS rating.
So they're gonna use AI in thisgoing forward.
it's no longer a buzzword.
It's no longer a hype.
(23:17):
It's here to stay.
from that it's causing trilliondollar industries to come about
with it.
And AI is very much needing tohave the observational data
coming from the patient's home.
We have electronic healthrecords that are out there.
Yeah.
Right.
Nathan C (23:33):
But those are just like when you go to the doctor,
Kent Dicks (23:35):
They are.
So they have electronic healthrecords and a lot of times,
people will go, oh, doctorsdon't need any more data.
They don't need any more data.
But AI is very thirsty for it,right?
It needs it, it can consume itwithin milliseconds.
The data that's in the EMR, EHRis learning data.
So I give, I always give anexample.
You can use the EMR data or thegenomics data or the claims
(23:56):
data, but let's just say Ken Dixhas congestive heart failure.
God forbid, from that, myrecords would tell me anytime
that Kent, his SP O2 or hisoxygen gets below 85, his weight
goes up by 4% overnight, or hisblood pressure gets above 180.
He's gonna head to the emergencyroom in the next seven to 10
(24:17):
days.
They don't have, that's thelearning data, right?
They learned that, but theydon't have the observational
data coming from home.
Like, where's Kent today?
So it's a, it's missing a bigdata
Nathan C (24:27):
So you can like triage maybe why it happened, but you
can't actually get in front ofit or actually be engaging with
care before there is that event.
Kent Dicks (24:37):
Absolutely.
We work with ambulance companiesand ambulance companies right
now get probably reimbursed 40%of their rides because 60% of'em
are not reimbursed because itwas either social determinative
of health or it was anunnecessary transport to the
emergency room.
From that, these ambulancecompanies now need to move to be
fast response teams so they knowseven in 10 days in advance of
(24:58):
what's going to occur and theyintervene before it happens.
Nathan C (25:02):
whoa.
Kent Dicks (25:02):
Novel concept, right?
Nathan C (25:05):
I'm, there feels like it could be a little bit of a
security and monitoring ick of,do I actually want the ambulance
company coming to me before Ifeel bad?
do you have thoughts on how tobalance like the benefits of
predictive versus some of theick factor?
Kent Dicks (25:23):
So you and I are.
From the same cloth.
We're not gonna, we're not gonnaput up with that.
We're not gonna have big brotheroverlooking us.
Yeah.
And trying to like, just in timecare and pick up the phone and
call us and say, I knowsomething about you that you
don't know.
Yeah.
We're not gonna put up withthat.
From that.
But there are, it reallydepends.
This is where the socialresponsibility comes in.
The ethics comes in.
(25:43):
Just because you can do itdoesn't mean you should do it
right from that.
And so when you get the data in.
Responsibly, it should be ableto give you, when you're
overlooking a patient populationanyway.
Did you be able to go throughand say, I have 10,000 patients.
I'm looking at, maybe Kent needsto be at the top of this list
that I make a phone call to.
Not in a creepy way.
But just say, we saw somethingthat we would like to discuss
(26:05):
with you, and maybe it's thefact that they didn't renew
their meds and take their medsright from that standpoint, and
they can head off that emergencyroom.
Or that transportation to theemergency room.
Nathan C (26:15):
there's so many parts of this that I'm excited to dive
into.
Because there are these momentswhere we do need help with
adoption, with reminders, withpatterns, and there are these
moments where we want privacyand no, that medicine didn't
feel good.
I'm not taking it again.
And I like how the Life365approach is like starting to
paint in what are those thingsthat are happening in the
(26:37):
patient's life that actuallywould.
Drive them to do one of thesethings, rather than just like
they didn't do the thing.
Because that's a lot of, there'sa lot of punitive, like you
didn't do the thing.
Yeah.
So The show is called The HealthTech Glow Up.
And a glow up is a rebirth or atransformation.
For the health tech industry,what's the glow up that you
(26:57):
wanna see happen in the next sixmonths?
Kent Dicks (26:59):
I wanna see the point of care change, right?
That's out there.
Now, the administration has donea couple things that are
positive over the last couplemonths.
One of the thing is that, theysaid they would really like to
see more people wearingwearables.
Data coming out, right?
The other thing is they'd reallylike to see more in the rural
areas because health, providersare leaving the rural areas from
(27:20):
that standpoint, and with thebig beautiful bill, they put in
$50 billion to be able to helpwith that, right?
The White House has alreadysigned initiatives on getting,
AI more prevalent in ouragencies that are out there as
well.
the things that I discussed wewant to do Is very much needed
to be able to get that tochange.
We are working in systems in thegovernment right now, especially
(27:40):
around our veterans.
Where they are, they are limitedin what they can offer our
veterans, from that they have tosend out a scale or a blood
pressure.
And a lot of times, because it'sso constrictive, they put it in
the last six months of aveteran's life, And if you knew
it was your last six months ofyour life, would you want to be
taking your blood pressure orwould you want cigars and
bourbon than ice cream?
So we need to get to somebodymuch sooner.
(28:03):
And so that's why I startedcalling about, instead of
reactive care, it's proactive,preventive, preemptive,
prioritized, and personalizedcare has to be personalized.
To an individual to get them toengage and to adopt it.
So me personally, I gave them upmy primary care physician
probably six, seven years agobecause they'd make me come in
(28:23):
for an exam, come back for thetest, come back for the results.
And that's because they werepaid more every time that I
would come in, each visit, majorpain for me to do that.
It's very clear that consumersand payers are making the
decision in this industry andnot the providers.
From that standpoint, consumerswill vote with their dollars And
(28:44):
go where it's best for them togo.
So we have to make solutions.
I wanna be able to see, I've gotthree large screens on my desk
at home.
That's where I wanna see mydoctor.
Nathan C (28:53):
What's your six month goal and glow up there?
Kent Dicks (28:57):
So we really want to help, our veterans, right?
the agencies are changing, Thegovernment's changing.
I think we're in a mode where,agencies are being broken so
they can be fixed.
Just like NASA was broken tobring in SpaceX and stuff.
I think it's a real big time forus to be able to go through and
bring in the right technology toget the right.
Outcome to the right patient atthe right cost.
(29:19):
And this new technology is gonnabe mandatory for us to be able
to get to our veterans andextend care.
So my next six months is aboutthe veterans.
Nathan C (29:29):
Yo.
Thank you.
the last question I have foryou, the show this year is
themed around Heroes andLegends.
I know that every entrepreneurhas heroes and mentors who
helped encourage them, inspirethem along their way.
How have mentors and coaches andyour heroes helped your health
IT entrepreneurial journey?
Kent Dicks (29:51):
Absolutely.
Because when you see onepatient, you've seen one
patient.
The biggest thing that wastaught to me early on was field
of dreams.
Just because you build it, theymay not come.
So you've gotta have a reasonwhy you're building a healthcare
solution in the first place.
I think the other thing thatmentors have shown me and the
reason why we came up with ourplatform to connect into the
home.
(30:11):
there's a lot of disparatesolutions that are out there.
and it's really hard for thehealth systems to try to
implement'em.
I've had great mentors like Dr.
Jay Saunders, who is the fatherof telemedicine.
Jay started this 40 years ago.
by using a TV and a camera.
Nathan C (30:27):
expensive camera.
Kent Dicks (30:28):
Absolutely.
But it was.
Had somebody at home connected,I think it was in John Hopkins
they were connected to.
I also had Dr.
John Long who was the.
Physician on the Western WhiteHouse for Reagan And he
basically laid it out straightabout how we engage with people
out there as well.
Just because you've got a degreedoesn't mean you're absolutely
(30:49):
right.
Nathan C (30:49):
Every patient knows that.
Kent Dicks (30:51):
The people that created the problem can't fix
it.
it takes a lot of newentrepreneurs to bring in new
ways of thinking, to make thechanges that we're looking for.
Nathan C (31:00):
Oh, that is amazing.
Kent Dix of Life365.
What a fantastic place, to leaveit there.
Thank you so much for, all ofthese fantastic insights.
I love that we're putting thepatient in the center and
changing the paradigm, all atthe same time.
thank you for everything you'redoing for more personal care and
I can't wait to hear more aboutthis glow up for veterans, that
(31:23):
you're working on in the nextsix months.
Kent Dicks (31:25):
Thanks for helping me and thanks for supporting the
initiative as well.
Amazing.
Thank you
Nathan C (31:29):
so much.
And we're gonna clap one moretime.
1, 2, 3.
Love it.
Thank you.
Okay.
Um.
Okay.
Um.
Hello and welcome to the HLTHTech Glow Up.
I'm Nathan C and today I amtalking with Dr.
Lior Rauschberger of Gene byGene.
Dr.
Lior, thank you for joining me.
Lior Raushberger (31:50):
Thanks for having me.
Nathan C (31:51):
Can you get us started by introducing, the work that
you do at Gene By Gene and whatyou do there as CEO?
Lior Raushberger (31:58):
Gene by Gene is a precision health medicine
company.
We are super passionate aboutproviding genetic data to humans
around the world.
we are a large accredited capand clear laboratory, and we do
human DNA testing of all formatsfor lots of companies around the
world.
Nathan C (32:17):
how does that translate into a person like me
making decisions about myhealthcare?
Lior Raushberger (32:23):
Yeah.
In a once upon a time, I was apracticing doctor and.
When I practiced medicine, itwas all about a one size fits
all.
So I'd prescribe someone thecertain medication on the same
dose and come back and see me ina month and see how you're
feeling.
And some people had side effectsand some people were getting
better.
And also for diagnosingconditions.
So genomics, which has reallyexploded in the last 10 years in
(32:46):
such an exciting way it ishelping doctors or helping
humans.
For, and give information totheir, give the consent to have
a DA test so that theirhealthcare providers and
clinicians can use that data tohelp diagnose conditions better
prognosis, medicationmanagement, compliance
prevention.
(33:06):
Think about that prevention,right?
We want to empower people tosay, I have a higher risk of
getting this particularcondition or coronary artery
disease so I can do thingsproactively before I have my
heart attack on my stroke,rather than it's always a bit
later, a bit late when you'vealready got it.
Nathan C (33:21):
Yeah, it's
Lior Raushberger (33:21):
harder.
Nathan C (33:22):
Damage repair always takes more than prevention.
Amazing.
So the show is called The HLTHTech Glow Up.
A Glow Up is a transformation ora re-imagination.
Let's look at the industryfirst.
what glow ups do you wanna seehappen in the health tech,
industry?
Lior Raushberger (33:42):
At the moment when you have a DNA test.
Because it's been quiteexpensive historically, which
has just changed.
Your clinician or your doctormight order just that little
test.
And we all inherited 3 billionletters from our parents.
Yeah.
And that$3 billion test used tocost when I started doing this
15 years ago, that test wasliterally$10 million.
now it's a hundred dollars.
So what I would like to see interms of really transforming the
(34:04):
industry, I would love to seeevery single newborn child the
day they're born, have theirentire genome sequenced and then
they carry that information forthe rest of their lives in their
own wallet or passport.
It's their data, it's theirgenome, and they make that
available to whoever they wantto help make better decisions
about their health and wellness.
That's my vision.
Nathan C (34:26):
I love this and apologies for having, a
potentially critical follow up.
Some of my friends, yes, I don'teven trust with their own Gmail
passwords.
Talk about the safety andsecurity side of a world where
everybody has access to theirgenome.
Lior Raushberger (34:45):
Yeah.
It's a really important pointbecause I think many companies
have been cowboys in this spaceand they shouldn't be trusted.
Yeah, and they feel like theytake the data from the
individual, and I think thatdata is your data.
You own that data.
You should have control of thatdata in a very secure format,
which we'll talk about, and noone else has that data.
(35:07):
If you go and see a doctor intwo years time or five years
time, or you see yourpharmacist, or you see your
personal trainer or dietician,you can share which parts of
your data you want only with youunlock.
You give them the keys and youtake the keys back, and that
should be done in your own, orit could be on your mobile
device in a secure wallet.
it could be even in the, on theblockchain with your own key.
(35:28):
And no one else has it.
A private blockchain.
Yeah.
And then all those worriesabout, I don't want anyone to
have my data.
I don't know what they're gonnado with it.
I don't wanna be discriminatedagainst.
I've had some people say, I'mworried if I give my DNA
somewhere, it's gonna be stolenfrom the freezer and planted at
a murder scene.
Nathan C (35:44):
That's a very important person.
Lior Raushberger (35:45):
Very important person.
But that's my vision is that youshould own that data and you
should control it at all times.
Amazing.
I love it.
But that's, we're not there
Nathan C (35:52):
yet.
Lior Raushberger (35:53):
We're not there yet.
Nathan C (35:53):
Yeah.
For Gene By Gene What's a Glowup that you're looking to make
in the next six months for yourorganization?
Lior Raushberger (36:02):
I'm, we are working on, there's really three
things that are making testingmore accessible, price
turnaround time and servicelevels.
And so I'm really focusing onthe price and turnaround time.
'cause I know that if I cantransform the medicine.
We're investing in lots of newplatforms that we can continue
to drop the price, which willallow more generic research to
(36:25):
happen, which will unlock moresecrets, and that'll just
explode the industry further.
So that's what I'm focusing onin my company.
Nathan C (36:32):
Yeah.
Amazing.
Barriers to adoption andreducing the cost of healthcare,
like who doesn't want both ofthose?
Exactly.
Amazing.
So the theme of the show thisyear is Heroes and Legends.
I'm using that as a way to askpeople about the heroes and
mentors that have impacted theirjourney as an entrepreneur.
(36:53):
I'm curious, how has a mentor ora coach, or even just, a friend,
encouraged you on your journey?
Lior Raushberger (37:02):
The chairman of my business.
Whose name's actually DennisBasti.
He's a very successfulAustralian entrepreneur.
he's been a bit of a mentor ofmine.
What have I learned from him?
I'll tell you what I've learnedin my entrepreneurial journey,
which Dennis taught me, likeunwavering grit.
Grit, like perseverance.
Yeah, like we have changed ourbusiness model.
(37:23):
We pivoted, just to find, theperfect product, market fit.
A lot of nos.
Until we found a great spot andwe're in a wonderful spot.
Grit, perseverance, orpersistence.
that's big for me.
Really big.
Nathan C (37:36):
Amazing.
Dr.
Lior one last question.
do you have a health?
Take hot.
Take a hot take.
Yeah.
Lior Raushberger (37:46):
Well,
Nathan C (37:46):
a spicy opinion.
Lior Raushberger (37:48):
Oh A spicy opinion.
Nathan C (37:50):
no pressure.
Lior Raushberger (37:51):
No.
Nathan C (37:51):
had some good.
Lior Raushberger (37:52):
I have a spicy opinion on ai.
Do it.
I think AI's a bit overrated atthe moment.
Now, I know you walk around thisconference and 70% of every
stand has those two letters inthem.
in genomics, AI will make a bigdifference.
But I do think it's not gonna beeverything to everyone, right?
And I think there's a lot ofnoise in the industry.
(38:13):
There's still plenty ofhallucinations going on.
And I still use it every day.
But I think you still, you can'tjust rely on it.
I think people are just relyingon it to do everything.
And I think you still need toread everything.
It gives you be a bitdistrustful about what it is and
just validate everything.
And particularly in my world ingenomics, where we are helping
people around things like cancerand heart disease and whatnot.
Nathan C (38:34):
Dr.
Leo Rauschenberger, CEO of Geneby Gene.
Thank you so much for joining meon the HLTH Tech Glow Up.
Lior Raushberger (38:40):
Thank you very much.
Thank you all.
Amazing.
We got one more thing to do onthree.
1,
Nathan C (38:45):
2, 3.
Yes, we did it.
Thank you.
Thank you so much.
Hello and welcome to the HTLHTech Glow Up I'm Nathan C and
today I am talking with.
Dr.
Colin Banas of DrFirst.
Dr.
Colin, thanks for joining meagain.
Yes, thanks for having me asalways.
How was your HLTH this year?
Dr. Colin Banas (39:03):
It's good, one day has flown by already and,
it's a lot of excitement outhere as usual, and, looking
forward to the rest of it.
Nathan C (39:10):
amazing.
We had the opportunity to talkon The Tech Glow Up last year.
I'm curious, do you remember theglow up that you shared and, do
you have anything to report onyour progress against it?
If I
Dr. Colin Banas (39:24):
had to guess the glow up last year was
probably around ai, but, am Iclose?
yeah.
We've made progress as acompany.
DrFirst is actually adopted anAI first culture.
So not only are we empoweringour patients and providers with
AI and automation for all ofthose things that are driving us
crazy.
But we also adopted as acompany, so we are actively,
(39:47):
educating and promoting AI fromwithin the company for pretty
much all things, whether it's indocumentation, presentations and
coding.
Believe it or not, the engineershave flocked to this like candy.
It's been an exciting 12 months.
Nathan C (40:00):
when you say coding, are you're specifically talking
about computer code and notmedical coding?
Dr. Colin Banas (40:05):
Correct.
Like fingers on keyboards, let'scode some solutions.
not DRGs and ICD tens.
Nathan C (40:12):
For those who haven't already met you, can you briefly
give us the intro to your workand what you do at DrFirst?
Dr. Colin Banas (40:19):
Yeah.
I am the Chief Medical Officerfor DrFirst.
I am an internal medicinephysician by training and have
been in informatics for close to25 years now.
the intersection of technologyat the point of patient care,
making it better for everybodyinvolved.
I've been through a lot over thecourse of two plus decades, as
you can imagine, paper todigitize to electronic records,
(40:39):
to now the era of decisionsupport and ai.
my role at DrFirst really is tohelp push the envelope as it
relates to medicationmanagement.
Medication safety,reconciliation and, adherence
and engagement.
So how can we get activatedpatients to get them on and keep
them on appropriate therapy?
And so that's the mantra forDrFirst.
(41:01):
And then my, I always add on.
And let's make experience asjoyful as possible for anyone
involved.
So that's providers, that'spatients, that's pharmacies, all
of it.
It's exciting.
The six years at DrFirst havereally flown by.
Nathan C (41:15):
So the show is called The HLTH Tech Glow Up.
I'm curious, what's a majortransformation that you're
looking, to see in the healthindustry?
Dr. Colin Banas (41:24):
So I think that this is the year.
Of patient empowerment, Glow Up,and what I mean by that.
is whether it's throughfrustration, increased
awareness, expectations thatpatients have around other
industries that they interactwith, patients are now more
savvy than ever and are pushingthe right levers and applying
(41:48):
the right pressure to all of theparties involved to say enough,
like the experience deserves tobe better.
Why can't it be like ordering mycoffee, like changing my plane
ticket, like shopping, on ourfavorite marketplace.
and you're seeing this pressure,which ultimately I think is
coming from the patient.
It's being distributed to all ofthe parties.
(42:09):
The vendors are feeling it, thepayers are feeling it.
Even the legislation is feelingit.
So look at some of the thingsthat have happened in the last
12 months.
CMS is trying to kill theclipboard, or at least applying
the pressure to the vendors, CMSenabled ecosystem.
So taking that interoperabilitythat we are working on with Teka
(42:30):
and saying let's put this onsteroids.
So the good news is empoweredpatients, activated patients
leads to better outcomes.
And in this case, I actuallythink it's also going to lead to
transformational change inhealth.
Nathan C (42:43):
Oh my goodness.
putting patients at the middleis going to drive
transformational change inhealth.
I'm gonna make that a poll quotefor sure.
Dr.
Collin, you mentioned you've gota glow up, that you're looking
forward to make this year.
tell us about, your goals forDrFirst.
Dr. Colin Banas (42:59):
So it's patient activation and engagement,
right?
that's the glow up that I wantto drive.
And, you're gonna see somepretty exciting things from
DrFirst within the next three tosix to 12 months.
and believe me, it's gonna beexactly around what I just, gave
a rant on, which is patientactivation and patient
empowerment.
And it's gonna be fun.
It's time to Ooh, I'm looking toflip a paradigm in the next six
(43:22):
months.
Nathan C (43:23):
I love it.
Dr.
Collin, I've seen that everyentrepreneur is typically
influenced by a mentor, a coach,a leader.
Somebody who has said, I believein you.
I think you should keep going.
Is there a hero or a mentor whohas helped you, on your health
innovation journey?
Dr. Colin Banas (43:43):
Yeah, that's a good question.
you don't get two plus decadesin informatics without having, a
variety of mentors.
But I will go back to thebeginning and, your audience
probably will know this name,but my first, informatics mentor
and still my dear friend isactually, Dr.
Alistair Erskine, who, was theCMIO, prior to me at the
academic institution where weboth practiced.
(44:05):
And he's gone on to do amazingthings at Geisinger Mass General
and even Emery.
And now he's in.
Hi, mark, which in Pennsylvania,he'll kill me for saying this,
but he'll love it.
Anyway, he's the most,charismatic and influential,
leader that I've met.
And I used to tell him that hecould sell ketchup, popsicles to
a lady in white gloves in thesummertime, and I mean it.
(44:28):
So he's a great influence.
he is a true visionary in thefield, and hopefully he is
listening because this is myshout out to my mentor.
Nathan C (44:36):
Oh my gosh, I love it.
thank you so much for that.
one last quick question do youhave a healthcare hot take?
Dr. Colin Banas (44:43):
Hot take.
No pressure.
I'll tell you what, what was it?
I'm not sure it's a hot take orif it fits, but my goodness was
Mark Cuban on a tear last night.
he gave an impassion, portion ofthe keynote, strictly around.
Frustration in the prescriptionspace.
And you know what?
That's my sweet spot.
(45:04):
That's my company's sweet spotin terms of medication
management and removing frictionand barriers.
And the hot take is he came inhot and, it's worth, paying
attention because it really istime to flip the paradigm.
So it's gonna be an exciting 12months for, DrFirst and for
health.
It.
Nathan C (45:23):
Oh my goodness.
Dr.
Colin Benni, DrFirst, I can'tthink of a better place, to
leave it there for this HLTH2025 Health Tech Glow of
Conversation.
Thank you again.
And I can't wait to see all thework that you're gonna be doing
on these multiple paradigmshifts.
In the next year.
Dr. Colin Banas (45:41):
I can't wait to do this again in 12 months,
We'll talk soon.
Okay.
We got one more thing.
Nathan C (45:45):
Okay.
1, 2, 3.
okay.
Dr. Colin Banas (45:49):
Thank you.
Hey, it's Nathan and welcome to this very special
episode kicking off ourreporting from HLTH 2025.
This is the HLTH Tech Glow Up.
Nathan C (00:13):
In this episode, I talk with six different leaders
from healthcare technologieslive from the floor at Health
2025.
Join me each Monday and Thursdayfor the next several weeks as we
launch the 20 or so episodesthat we recorded live at HLTH
(00:38):
Let's jump in.
Today I'm talking with DaveWessinger of PointClickCare.
Here with Dr.
Trish from Imagine Pediatrics.
talking again with Dr.
John Showalter of Linus Health.
Talking with Kent Dicks, the CEOof Life365.
I am talking with Dr.
Lior Rauschberger of Gene byGene.
I'm Nathan C and today I amtalking with.
(01:01):
Dr.
Colin Banas of DrFirst.
Hello and welcome to the HLTHTech Glow Up.
I'm Nathan C and today I'mtalking with Dave Wessinger of
PointClickCare.
Dave, thank you so much forjoining me today.
Dave Wessinger (01:14):
Happy to be here.
Thanks for having.
Nathan C (01:15):
How's your HLTH been?
Dave Wessinger (01:17):
HLTH has been very good.
Not sure exactly why that is.
Maybe I'm doing a lot less thanI should be.
Nathan C (01:22):
As a CEO, that's often the way to unlock a whole new
era.
So let's hope it is.
Awesome.
So introductions first.
can you share a little bit,about what you do at
PointClickCare?
Dave Wessinger (01:35):
I sure do.
It's very easy because I am theCEO, which most people would
wonder what a CEO actually does.
but I lead our organization andwe are focused on having a
meaningful impact on healthcare.
And our mission is to help everyprovider deliver exceptional
care.
And that's what we wake up andthink about and drive the team
towards every day.
Nathan C (01:53):
can you dive in a little bit more specifically
about the way that you helpenable that kind of care?
Dave Wessinger (02:00):
Sure.
So we're across healthcare in avariety of ways.
I think if you think aboutlong-term and post-acute care as
an area of healthcare, we, arethe technology that runs their
business so clinically,financially, connectedness,
working into the acute care, andwe have the largest care
collaboration network in thecountry that pulls information
together to largely helpclinicians get better
(02:22):
information about the peoplethey're caring for and deliver
that in a way that can be usedeffectively.
Nathan C (02:26):
A platform not just for tracking, the care side of a
healthcare business, but alsotracking the business and making
sure that, whether you're on thecare side or the business side,
that you have the informationand data you need to make good
choices.
Dave Wessinger (02:44):
I think what we do is we bring the whole
ecosystem together.
'cause it's not one segment ofthe market that all of us need
to come together to deliverreally good quality care for the
patients that deserve it themost, and largely ours aren't
there to advocate forthemselves.
So the more information we have.
Connecting payers, providers,health systems, all of the above
families to make sure that weprovide dignified care.
Nathan C (03:07):
how does a tech platform enable centering the
consumer and the patient, in away that you described like.
Dave Wessinger (03:16):
I think what you really, there are traditional
EHRs that are, and we thinkabout that as just data.
What we do is we bring it tolife and we pull information
that allows them to understandthat patient in real time and
know what should be done next,where the opportunities, where
the challenges, even predictiverisk indicators.
So we really give theminformation to understand.
(03:37):
They're moving very quickly.
They have a limited amount oftime, and the more we can put in
front of them to know what to doand when to do it, really act
versus, spend time in the chart,we give them more time back at
the bedside.
And so that's really how itcomes to life.
Nathan C (03:51):
do you have a metric for the value of doctor time
saved or doctor time in the roomsaved?
Dave Wessinger (03:58):
Interesting.
The most of those that use oursystem are clinicians, RNs.
RPNs CNAs, and as a result, thephysician is at the top of the
pyramid, probably the leastamount of time.
And so they're the ones thatdrive a lot of the care and a
lot of the activity.
And so the time is really savedwith the RNs, RNAs and the CNAs
in terms of less timedocumenting, more time doing.
Nathan C (04:21):
So the people that need to explain to the doctors
what's up, we're saving all oftheir time.
Dave Wessinger (04:26):
yeah.
So in the end, you could takesomething like an admission and
say, we can take that processfrom two hours down to 10
minutes.
Meaningful difference for all ofthose involved with really good
med reconciliation thatotherwise wasn't something we
could do without theconnectivity we have today.
Nathan C (04:43):
if you can take any step of my healthcare journey
and make it into a 10 minutetask, I am there.
back to some, we gotta get tosome of the questions, for the
show.
The show is called The HTLH TechGlow Up.
A Glow Up is a dramatictransformation or re-imagining.
What's the glow up that youwanna see happen in the health
industry?
Dave Wessinger (05:03):
Great question.
I think the thing I think aboutthe most is the crisis working
towards us, which is a limitednumber of staff available to do
the jobs we need them to do,which, what's probably gotta be
caring for us at some point, ifwe're lucky.
and so I think about how do weaffect that?
How do we make this a greatplace for people to work?
And my glow up is get to a pointwhere we deliver technology in
(05:24):
the form of ambient tech, lesstime, doing more time
information You the touchlessCMR, EHR where largely as you do
and communicate informationgoes.
It's structured well enough tounderstand what to go do.
It is a place that people wantto work and want to stay in
their job, reduce the clinicaladministrative burden, and make
this a place people go to schoolfor.
(05:45):
Because it's AI proof, you'llalways have a job in healthcare.
Oh my gosh.
We're gonna glow up thehealthcare industry.
So people actually wanna use thetools.
They won't even know they'reusing the tool.
Nathan C (05:56):
Alright, and four PointClickCare.
What's a similar glow up thatyou're looking to make in the
next six months?
Dave Wessinger (06:02):
I think it's in fact, as we all look at ai, what
I think the biggest differenceis not just looking at ai, but
where AI can actually have ameaningful impact in terms of
value.
And we look at, in terms of howwe put clinician in the loop.
Not human in the loop, clinicianin the loop to help them make
really good decisions about theperson they're caring for in the
moment.
And that is going to literallythe value we're all gonna bring.
(06:24):
PointClickCare specifically inthe next two years will be 10
times what we've delivered inthe last 25.
Nathan C (06:34):
I don't wanna drop the mic, but I feel like we need to.
That's amazing.
one more question.
The theme is Heroes and Legends.
I know that every entrepreneurhas had at least one hero or
legend.
Who said, I believe you.
I think you can do this.
Keep going.
I'm curious, is there a hero ora legend who has helped you get
(06:55):
to where you are today in yourcareer?
Dave Wessinger (06:57):
There are, I'll speak to two of them.
One, I look at heroes in.
the reason we get up every dayis that people we get to support
in the workforce, the healthcareheroes that show up and do
really difficult, challengingjobs every day, and they're
absolutely 100% my hero or wholeteam's hero.
And that's why we do what we do.
The second one though, and Ihate to call her a legend, she's
(07:18):
still with us, but I startedthis business with my brother
and my mother, and she's thehardest working person to know.
She's phenomenal, wonderfulwoman, and I gotta call her out
as a legend in my own time.
Nathan C (07:30):
Amazing.
I have to say, not the firstmother or mother-in-law given a
shout out for the health deckblowup this week, so I love
that.
Amazing.
This one's for you, mom.
Dave Wessinger, PointClickCare,CEO.
bringing the kinds of data bothto practitioners and to, to
(07:51):
patients, that helps them getexcited about their touch points
in care.
Dave Wessinger (07:57):
Great I love it.
Nathan C (07:58):
Dave Weinger, MAHA and all the rest.
Dave Wessinger, PointClickCare.
Thank you so much for joining meon the glow up on the HLTH Tech
Glow Up.
Dave Wessinger (08:08):
My pleasure.
Thank you very much for havingme.
Nathan C (08:10):
Awesome.
We got one more thing to do.
One, two, thank you.
So 1, 2, 3.
Hello and welcome to the HLTHTech Glow Up live from HLTh
2025.
Today I am here with Dr.
Trish from Imagine Pediatrics.
Dr.
Trish, thank you so much forjoining me today.
Dr. Trish (08:30):
Thank you for having me on your show.
Nathan C (08:31):
Amazing.
So first off, can you, brieflyexplain, what you do at Imagine
Pediatrics and your work there?
Dr. Trish (08:39):
Absolutely.
So at Imagine Pediatrics, Iserve as the Chief Medical
Officer and I oversee a team ofclinicians, social workers,
behavioral health specialists,you name it.
A takes a village to care forthe kids that we care for, but
oversee a team that cares forchildren with, special
healthcare needs.
And we do that through ourvirtual first and in-home care
(09:01):
model, we are tech enabled, sowe like to, really use
technology to support ourclinicians and support the
families and the kids that wetake care of.
Nathan C (09:10):
super quickly, can you dive in just a little bit about
how you're using technology tohelp, kids with these
complicated diagnoses?
Dr. Trish (09:17):
Yes.
in so many different ways.
First and foremost, we have adigital platform that our
patients can engage with usover.
it's a proprietary app that theydownload.
They can, do surveys, chat withus.
Complete, a various array oftesting that they can send in
results through, or they can dovideos, you name it.
(09:37):
So it's a really, I think inthis caregiver generation,
parent generation.
They really like the techenablement, which gives them
that sort of immediate access.
And so through our platform,it's just a really easy way for
them to get a hold of aphysician, get a hold of a
nurse, get a hold of somebodywho can manage whatever issue
they're having right at thepoint of care.
(09:58):
not having to wait.
medicine is so reactive.
I'm sick, I'm calling.
I'm waiting for somebody to callme back.
I'm waiting for an appointment.
Really giving people this realtime access.
And then we also empower throughthe data that we're utilizing to
understand who our patients are.
Be proactive.
Again, a lot of it's reactive.
People don't have informationabout that, patient they're
(10:20):
seeing in front of them.
They don't know what their needsare.
We're collecting a ton of datato make sure we understand their
needs and where we have to leanin, where we need to support
from our, different care teammembers.
Nathan C (10:31):
So the show is called The HLTH Tech Glow Up, and a
Glow up is like a reimaginationor a transformation.
I'm curious for the health techindustry, what's a glow up that
you're looking to see this year?
What's a glow up that you'relooking to achieve in the next
six months for your workspecifically?
Dr. Trish (10:48):
Really just getting better about being that point of
access for patients when theyneed it.
we are scaling quite a bit overthe next year and Imagine
pediatrics.
So we've started out in onestate.
We've got two states, threestates, and, moving to up to
three or four more just in thenext six months.
And so really getting to thatscalability, both through
(11:11):
technology and then alsothrough, Building a really
amazing workforce.
So clinicians and team memberswho want to care for these kids.
Nathan C (11:19):
And I'm sure learning, through each new state and
system, and they're complicationall different.
The theme this year at Health isHeroes and Legends, and I'm
curious, is there a healthcarehero or mentor that has
influenced your work, and helpedyou get, to where you are today?
Dr. Trish (11:37):
so I was a big fan of Sanjay Gupta growing up.
my parents used to joke thatwhen you grow up you could be
the Sanjay Gupta of healthcare Ithink it's getting in front of
people and.
talking about medicine there's alot of disbelief and bad
information out there, ingeneral.
And I think being able to be infront of people and talking
(11:58):
about medicine and talking aboutthe truth and giving them real
data to reflect on is justreally important.
Nathan C (12:03):
Oh my goodness.
Dr. Trish (12:05):
I expected, this is the
Nathan C (12:06):
first time I've ever heard anybody endeavoring to be
the Sanjay Gupta of anything,but I love it.
So Dr.
Trish, I've always loved to makesure that people, know how to
follow up with the amazingorganizations.
How can people learn more aboutwhat you're doing?
Dr. Trish (12:22):
you can find a ton of information about Imagine
Pediatrics on our website, andthat's Imagine pediatrics.org.
or please feel free to connectwith me on LinkedIn, Patricia
Hayes, or any of our care teammembers, We love to talk about
what we do and, really work tospread the information about the
importance of doing pediatrichealthcare and doing it well
(12:44):
and.
Getting to as many kids as wecan, so reach out.
Nathan C (12:48):
Amazing.
Thank you so much for the workthat you do and that wonderful
mission.
and thank you for joining me onthe HLTH Tech Glow.
Dr. Trish (12:55):
Thank you for having me.
Nathan C (12:56):
All right, we're gonna clap it out.
You ready?
1, 2, 3.
Dr. Trish (13:01):
Perfect.
Dr. John Showalter (13:02):
Since our last visit, I fixed my mom, so
that was good.
Nathan C (13:04):
Hello and welcome to the HLTH Tech Glow Up from HLTH
2025.
Today I have the extremepleasure of talking again with
Dr.
John Showalter of Linus Health.
Dr.
John, thank you so much forjoining me.
Thank you for having me again,Nathan.
Excited to be back.
Dr.
John, for those who haven't hadthe pleasure to chat with you in
the past, can you give us alittle bit of an a quick
(13:27):
introduction about who you areand what you do at Linus Health?
Dr. John Showalter (13:30):
Absolutely.
I'm the Chief Operating Officerat Linus Health.
I have responsibility for mostof the internal work as the
company, but I'm also aninternal medicine physician, and
I focus on dementia care,dementia prevention, and helping
people and families of peoplethat have cognitive impairment.
Nathan C (13:47):
Amazing.
I remember last year, when Italked with you on The Glow Up,
you shared some advancements indementia care and Alzheimer's
that were really starting to getexciting.
one of the things that everybodyon the audience in the glow up
says is they always want to hearabout, the follow up.
So I'm curious, in the lastyear, do you have any, news to
(14:10):
report on your glow up from lastyear's HLTH episode?
Dr. John Showalter (14:13):
I had just started using the Linus
technology in my own clinicalpractice.
Amazing.
I hadn't really seen that manypatients, using the technology.
And so now I have a year undermy belt of seeing patients doing
the cognitive testing, findingthings super early and helping
people, and I am totallyshocked.
By how many people we've beenable to actually make better,
(14:36):
and then support their families.
So if you identify cognitiveimpairment early enough, and
here's the shout out, check yourbrain know whether or not your
brain's working the way it'ssupposed to.
because we have all kinds ofmounting evidence that if, just
like cancer, if we findcognitive impairment early,
there's more we can do and wecan actually add years to
(14:56):
people's independence if we findit early.
So like I have a, I had apatient who had to retire
because they couldn't think wellenough and we fixed their sleep
and they went and did a two weekoverseas mission doing the job.
They had to quit and so just letthat one sink in.
(15:17):
So this whole thing where likedementia is.
Inevitable.
We can't do anything about it.
Like I have a whole string ofpatients where really that's not
true.
And then a whole number offamilies where it, we caught it
too late.
There wasn't a lot that we coulddo, but the understanding from
the technology of what's goingon in that person's brain and
giving that to the family sothey actually know how to
(15:38):
interact and how to increase thequality of life for the time
they have is huge.
Nathan C (15:43):
I can only imagine, right?
As a practitioner and as a ChiefOperating officer for a
technology company to have thatyear's worth of data in your
brain and like inspiring,educating the work that you do
how much more that could bothinspire and push you to do more.
Dr. John Showalter (16:01):
Yeah.
yeah, so that, that part'scrazy.
To have a technology that I useand I see the benefits of and
then go out to try to sell inthe scale and have no
reservations whatsoever aboutshould you do this?
My first patient was my mom Andshe was one of the people that
like, is doing so much better.
So I have permission to talkabout her.
she was just supposed to be thefirst patient through to make
(16:23):
sure I could bill, like theclinic worked.
unfortunately she didn't passthe test.
And I had no idea.
She had no idea.
Apparently my dad had someideas, but she's now treating
her diabetes.
She's lost over 50 pounds.
She took up piano and startedplaying piano.
we got her in bed so she'ssleeping better.
And all of her tests are normal.
(16:43):
So like I prevented dementia inmy mother, so I a hundred
percent want everyone to dothis.
Nathan C (16:49):
if you track your brain health, there are things
you can do, today to reverse,some of the things that can
happen when your body gets outof whack.
That's amazing.
Dr. John Showalter (16:58):
Yeah.
As far as Since our last visit,I fixed my mom, so that was
good.
Nathan C (17:01):
So John, let's look at some other glow ups.
what else can we fix?
And let's start with theindustry.
is there a dramatictransformation that you'd like
to see in health tech andhealthcare?
The
Dr. John Showalter (17:13):
ability to skill up the workforce, right?
So we're not going to be able tomeet the overall demands for.
Physicians.
If we can get nurses to be ableto do more medical assistants,
to do more social workers to beable to do more, it's gonna make
a huge difference in theworkforce.
And I think AI is absolutely setto skill those people up.
Nathan C (17:37):
I appreciate an AI efficiency for value and impact,
not just for dollars and likemore care, more time for the
workforce.
More, more is just fantastic.
What about For Linus Health?
What's a glow up?
You've already had a pretty goodyear.
how you gonna top this nextyear?
Dr. John Showalter (17:56):
so Linus on the commercial side has a whole
bunch of Glow Ups happening.
We are, currently at 17 healthsystems when we were at zero two
years ago.
So That's awesome.
Nathan C (18:06):
that's huge.
Dr. John Showalter (18:06):
Yeah.
The product, the technology, theinfrastructure that we're
providing is definitely gettingrecognized.
but I think what"really excitingis we just launched our anywhere
product, which means that it'splatform independent, it's able
to be done in the home and it'scompletely accessible.
Primary care doc could makeneurocognitive assessment
(18:27):
available to all of hispatients.
And the current wait time isabout nine months for that
today.
So going from nine months, Isent you an email.
Huge.
so that's a huge
Nathan C (18:37):
glow up for what we're doing.
Gonna take a nine month te ninemonth process and turn it into
an email.
so good.
The theme for the show this yearis Heroes and Legend.
And I know that everyentrepreneur and every doctor
has had some legend or hero ormentor who's pushed them, who's
(18:58):
believed in them, who's seen thespark and got them helped to get
them to where they are today.
is there a mentor or a hero thatdrives the work that you do?
Dr. John Showalter (19:08):
I do the work that I do today'cause of
Dr.
Abendroth who is the, CIO at theUniversity, Medical Center at
Penn State.
So the Penn State MedicalCenter, he was a pathologist and
I was a kind of lost kid thatwasn't even sure what I wanted
to do.
I actually hadn't even appliedfor residency'cause I was
completely floating.
He is I think this informaticsthing is for you.
(19:30):
When I set up a fellowship andspent a year designing an entire
training program around justwhat I wanted to do, and I got a
Master's in Information Systemsand because of him I got this
amazing opportunity to be onthis.
Total EHR AI ride that withouthim, I am still not sure
Nathan C (19:49):
what I was gonna do.
Amazing, giving bothencouragement and direction and
now, such a great, target fordecades of innovation.
so good.
Dr.
John, one last question.
Do you have a healthcare hottake?
Dr. John Showalter (20:07):
so I think my biggest healthcare hot take,
right now is lifestyle, which isnot really a novel hot take.
but importantly the US Pointerstudy came out, which validated
the European finger study thatshowed lifestyle.
Prevents not only cardiovascularrisk, but dementia risk, and it
(20:27):
doesn't involve any pills, andit's all stuff that you can take
charge of and do today.
So lifestyle medicine is my hottake.
Not novel, but super important.
Nathan C (20:36):
All right.
You heard it here first.
HLTH 2025 with Dr.
John Showalter of Linus Health.
Thank you so much again, John.
Congrats.
what a fantastic year of glowingup.
Okay.
Thank you so much.
hopefully there'll be more toreport next year.
Can't wait.
And you're booked.
Awesome.
Thank you.
Hello and welcome to the HLTHTech Glow Up.
(20:58):
I'm Nathan C and Today I amtalking with Kent Dicks, the CEO
of Life365.
Kent, thank you for joining metoday.
Kent Dicks (21:05):
Thanks Nathan.
I appreciate you having me on.
Nathan C (21:08):
Amazing.
So this is our first timemeeting.
can you introduce yourself andthe work that you do at Life365?
Kent Dicks (21:15):
Absolutely.
Like you said, I'm Kent Dicks,CEO of Life365, and our mission
is actually connecting people athome to their doctors remotely.
it's especially gettingincredibly important with ai,
and also the fact that we'regetting older at a rapid pace
and we're losing physicians andcare providers, so technology's
gonna play an.
(21:35):
Important role in all this.
Nathan C (21:38):
Can you talk a little bit more deeply about how the
technology connects patientswith their care team?
Sure.
Kent Dicks (21:45):
We tend to interface to over a thousand different
devices, which you don't need athousand different devices, but
it's important when you're goingaround the world and you have
devices throughout the countriesthat are out there, because
different brands, differentmanufacturers, but scales, blood
pressure, pulse, oximeters,glucometer.
a lot of things you'd find in apatient's home you can go to
Walgreens or Walmart and you canget devices that have, cellular
(22:09):
or wireless technology on'em.
They connect to your phone orthey connect directly to the
cloud, be able to take the datathat's on there, whether it's
weight or blood pressure, andsend it back into the cloud for
your doctor to see it.
Nathan C (22:21):
Amazing.
And, how do patients learn aboutLife365 on their own?
Or is that something thatdoctors, use as a platform and
share with them?
Kent Dicks (22:35):
So we sell, directly to enterprises.
Okay.
from that, so large healthcareenterprises, so health systems,
health plans.
system integrators that are outthere.
We're an active partner withMicrosoft out there on their
fabric side of it.
and starting to work with somemajor consulting firms to help
their clients get connected aswell.
The large enterprise players arenow under becoming under
(22:57):
value-based care.
they're also under, populationhealth as well.
So they're either trying toreduce cost increase revenue,
or.
be able to fill care gaps thatare out there and also, increase
their Star HEDIS rating.
So they're gonna use AI in thisgoing forward.
it's no longer a buzzword.
It's no longer a hype.
(23:17):
It's here to stay.
from that it's causing trilliondollar industries to come about
with it.
And AI is very much needing tohave the observational data
coming from the patient's home.
We have electronic healthrecords that are out there.
Yeah.
Right.
Nathan C (23:33):
But those are just like when you go to the doctor,
Kent Dicks (23:35):
They are.
So they have electronic healthrecords and a lot of times,
people will go, oh, doctorsdon't need any more data.
They don't need any more data.
But AI is very thirsty for it,right?
It needs it, it can consume itwithin milliseconds.
The data that's in the EMR, EHRis learning data.
So I give, I always give anexample.
You can use the EMR data or thegenomics data or the claims
(23:56):
data, but let's just say Ken Dixhas congestive heart failure.
God forbid, from that, myrecords would tell me anytime
that Kent, his SP O2 or hisoxygen gets below 85, his weight
goes up by 4% overnight, or hisblood pressure gets above 180.
He's gonna head to the emergencyroom in the next seven to 10
(24:17):
days.
They don't have, that's thelearning data, right?
They learned that, but theydon't have the observational
data coming from home.
Like, where's Kent today?
So it's a, it's missing a bigdata
Nathan C (24:27):
So you can like triage maybe why it happened, but you
can't actually get in front ofit or actually be engaging with
care before there is that event.
Kent Dicks (24:37):
Absolutely.
We work with ambulance companiesand ambulance companies right
now get probably reimbursed 40%of their rides because 60% of'em
are not reimbursed because itwas either social determinative
of health or it was anunnecessary transport to the
emergency room.
From that, these ambulancecompanies now need to move to be
fast response teams so they knowseven in 10 days in advance of
(24:58):
what's going to occur and theyintervene before it happens.
Nathan C (25:02):
whoa.
Kent Dicks (25:02):
Novel concept, right?
Nathan C (25:05):
I'm, there feels like it could be a little bit of a
security and monitoring ick of,do I actually want the ambulance
company coming to me before Ifeel bad?
do you have thoughts on how tobalance like the benefits of
predictive versus some of theick factor?
Kent Dicks (25:23):
So you and I are.
From the same cloth.
We're not gonna, we're not gonnaput up with that.
We're not gonna have big brotheroverlooking us.
Yeah.
And trying to like, just in timecare and pick up the phone and
call us and say, I knowsomething about you that you
don't know.
Yeah.
We're not gonna put up withthat.
From that.
But there are, it reallydepends.
This is where the socialresponsibility comes in.
The ethics comes in.
(25:43):
Just because you can do itdoesn't mean you should do it
right from that.
And so when you get the data in.
Responsibly, it should be ableto give you, when you're
overlooking a patient populationanyway.
Did you be able to go throughand say, I have 10,000 patients.
I'm looking at, maybe Kent needsto be at the top of this list
that I make a phone call to.
Not in a creepy way.
But just say, we saw somethingthat we would like to discuss
(26:05):
with you, and maybe it's thefact that they didn't renew
their meds and take their medsright from that standpoint, and
they can head off that emergencyroom.
Or that transportation to theemergency room.
Nathan C (26:15):
there's so many parts of this that I'm excited to dive
into.
Because there are these momentswhere we do need help with
adoption, with reminders, withpatterns, and there are these
moments where we want privacyand no, that medicine didn't
feel good.
I'm not taking it again.
And I like how the Life365approach is like starting to
paint in what are those thingsthat are happening in the
(26:37):
patient's life that actuallywould.
Drive them to do one of thesethings, rather than just like
they didn't do the thing.
Because that's a lot of, there'sa lot of punitive, like you
didn't do the thing.
Yeah.
So The show is called The HealthTech Glow Up.
And a glow up is a rebirth or atransformation.
For the health tech industry,what's the glow up that you
(26:57):
wanna see happen in the next sixmonths?
Kent Dicks (26:59):
I wanna see the point of care change, right?
That's out there.
Now, the administration has donea couple things that are
positive over the last couplemonths.
One of the thing is that, theysaid they would really like to
see more people wearingwearables.
Data coming out, right?
The other thing is they'd reallylike to see more in the rural
areas because health, providersare leaving the rural areas from
(27:20):
that standpoint, and with thebig beautiful bill, they put in
$50 billion to be able to helpwith that, right?
The White House has alreadysigned initiatives on getting,
AI more prevalent in ouragencies that are out there as
well.
the things that I discussed wewant to do Is very much needed
to be able to get that tochange.
We are working in systems in thegovernment right now, especially
(27:40):
around our veterans.
Where they are, they are limitedin what they can offer our
veterans, from that they have tosend out a scale or a blood
pressure.
And a lot of times, because it'sso constrictive, they put it in
the last six months of aveteran's life, And if you knew
it was your last six months ofyour life, would you want to be
taking your blood pressure orwould you want cigars and
bourbon than ice cream?
So we need to get to somebodymuch sooner.
(28:03):
And so that's why I startedcalling about, instead of
reactive care, it's proactive,preventive, preemptive,
prioritized, and personalizedcare has to be personalized.
To an individual to get them toengage and to adopt it.
So me personally, I gave them upmy primary care physician
probably six, seven years agobecause they'd make me come in
(28:23):
for an exam, come back for thetest, come back for the results.
And that's because they werepaid more every time that I
would come in, each visit, majorpain for me to do that.
It's very clear that consumersand payers are making the
decision in this industry andnot the providers.
From that standpoint, consumerswill vote with their dollars And
(28:44):
go where it's best for them togo.
So we have to make solutions.
I wanna be able to see, I've gotthree large screens on my desk
at home.
That's where I wanna see mydoctor.
Nathan C (28:53):
What's your six month goal and glow up there?
Kent Dicks (28:57):
So we really want to help, our veterans, right?
the agencies are changing, Thegovernment's changing.
I think we're in a mode where,agencies are being broken so
they can be fixed.
Just like NASA was broken tobring in SpaceX and stuff.
I think it's a real big time forus to be able to go through and
bring in the right technology toget the right.
Outcome to the right patient atthe right cost.
(29:19):
And this new technology is gonnabe mandatory for us to be able
to get to our veterans andextend care.
So my next six months is aboutthe veterans.
Nathan C (29:29):
Yo.
Thank you.
the last question I have foryou, the show this year is
themed around Heroes andLegends.
I know that every entrepreneurhas heroes and mentors who
helped encourage them, inspirethem along their way.
How have mentors and coaches andyour heroes helped your health
IT entrepreneurial journey?
Kent Dicks (29:51):
Absolutely.
Because when you see onepatient, you've seen one
patient.
The biggest thing that wastaught to me early on was field
of dreams.
Just because you build it, theymay not come.
So you've gotta have a reasonwhy you're building a healthcare
solution in the first place.
I think the other thing thatmentors have shown me and the
reason why we came up with ourplatform to connect into the
home.
(30:11):
there's a lot of disparatesolutions that are out there.
and it's really hard for thehealth systems to try to
implement'em.
I've had great mentors like Dr.
Jay Saunders, who is the fatherof telemedicine.
Jay started this 40 years ago.
by using a TV and a camera.
Nathan C (30:27):
expensive camera.
Kent Dicks (30:28):
Absolutely.
But it was.
Had somebody at home connected,I think it was in John Hopkins
they were connected to.
I also had Dr.
John Long who was the.
Physician on the Western WhiteHouse for Reagan And he
basically laid it out straightabout how we engage with people
out there as well.
Just because you've got a degreedoesn't mean you're absolutely
(30:49):
right.
Nathan C (30:49):
Every patient knows that.
Kent Dicks (30:51):
The people that created the problem can't fix
it.
it takes a lot of newentrepreneurs to bring in new
ways of thinking, to make thechanges that we're looking for.
Nathan C (31:00):
Oh, that is amazing.
Kent Dix of Life365.
What a fantastic place, to leaveit there.
Thank you so much for, all ofthese fantastic insights.
I love that we're putting thepatient in the center and
changing the paradigm, all atthe same time.
thank you for everything you'redoing for more personal care and
I can't wait to hear more aboutthis glow up for veterans, that
(31:23):
you're working on in the nextsix months.
Kent Dicks (31:25):
Thanks for helping me and thanks for supporting the
initiative as well.
Amazing.
Thank you
Nathan C (31:29):
so much.
And we're gonna clap one moretime.
1, 2, 3.
Love it.
Thank you.
Okay.
Um.
Okay.
Um.
Hello and welcome to the HLTHTech Glow Up.
I'm Nathan C and today I amtalking with Dr.
Lior Rauschberger of Gene byGene.
Dr.
Lior, thank you for joining me.
Lior Raushberger (31:50):
Thanks for having me.
Nathan C (31:51):
Can you get us started by introducing, the work that
you do at Gene By Gene and whatyou do there as CEO?
Lior Raushberger (31:58):
Gene by Gene is a precision health medicine
company.
We are super passionate aboutproviding genetic data to humans
around the world.
we are a large accredited capand clear laboratory, and we do
human DNA testing of all formatsfor lots of companies around the
world.
Nathan C (32:17):
how does that translate into a person like me
making decisions about myhealthcare?
Lior Raushberger (32:23):
Yeah.
In a once upon a time, I was apracticing doctor and.
When I practiced medicine, itwas all about a one size fits
all.
So I'd prescribe someone thecertain medication on the same
dose and come back and see me ina month and see how you're
feeling.
And some people had side effectsand some people were getting
better.
And also for diagnosingconditions.
So genomics, which has reallyexploded in the last 10 years in
(32:46):
such an exciting way it ishelping doctors or helping
humans.
For, and give information totheir, give the consent to have
a DA test so that theirhealthcare providers and
clinicians can use that data tohelp diagnose conditions better
prognosis, medicationmanagement, compliance
prevention.
(33:06):
Think about that prevention,right?
We want to empower people tosay, I have a higher risk of
getting this particularcondition or coronary artery
disease so I can do thingsproactively before I have my
heart attack on my stroke,rather than it's always a bit
later, a bit late when you'vealready got it.
Nathan C (33:21):
Yeah, it's
Lior Raushberger (33:21):
harder.
Nathan C (33:22):
Damage repair always takes more than prevention.
Amazing.
So the show is called The HLTHTech Glow Up.
A Glow Up is a transformation ora re-imagination.
Let's look at the industryfirst.
what glow ups do you wanna seehappen in the health tech,
industry?
Lior Raushberger (33:42):
At the moment when you have a DNA test.
Because it's been quiteexpensive historically, which
has just changed.
Your clinician or your doctormight order just that little
test.
And we all inherited 3 billionletters from our parents.
Yeah.
And that$3 billion test used tocost when I started doing this
15 years ago, that test wasliterally$10 million.
now it's a hundred dollars.
So what I would like to see interms of really transforming the
(34:04):
industry, I would love to seeevery single newborn child the
day they're born, have theirentire genome sequenced and then
they carry that information forthe rest of their lives in their
own wallet or passport.
It's their data, it's theirgenome, and they make that
available to whoever they wantto help make better decisions
about their health and wellness.
That's my vision.
Nathan C (34:26):
I love this and apologies for having, a
potentially critical follow up.
Some of my friends, yes, I don'teven trust with their own Gmail
passwords.
Talk about the safety andsecurity side of a world where
everybody has access to theirgenome.
Lior Raushberger (34:45):
Yeah.
It's a really important pointbecause I think many companies
have been cowboys in this spaceand they shouldn't be trusted.
Yeah, and they feel like theytake the data from the
individual, and I think thatdata is your data.
You own that data.
You should have control of thatdata in a very secure format,
which we'll talk about, and noone else has that data.
(35:07):
If you go and see a doctor intwo years time or five years
time, or you see yourpharmacist, or you see your
personal trainer or dietician,you can share which parts of
your data you want only with youunlock.
You give them the keys and youtake the keys back, and that
should be done in your own, orit could be on your mobile
device in a secure wallet.
it could be even in the, on theblockchain with your own key.
(35:28):
And no one else has it.
A private blockchain.
Yeah.
And then all those worriesabout, I don't want anyone to
have my data.
I don't know what they're gonnado with it.
I don't wanna be discriminatedagainst.
I've had some people say, I'mworried if I give my DNA
somewhere, it's gonna be stolenfrom the freezer and planted at
a murder scene.
Nathan C (35:44):
That's a very important person.
Lior Raushberger (35:45):
Very important person.
But that's my vision is that youshould own that data and you
should control it at all times.
Amazing.
I love it.
But that's, we're not there
Nathan C (35:52):
yet.
Lior Raushberger (35:53):
We're not there yet.
Nathan C (35:53):
Yeah.
For Gene By Gene What's a Glowup that you're looking to make
in the next six months for yourorganization?
Lior Raushberger (36:02):
I'm, we are working on, there's really three
things that are making testingmore accessible, price
turnaround time and servicelevels.
And so I'm really focusing onthe price and turnaround time.
'cause I know that if I cantransform the medicine.
We're investing in lots of newplatforms that we can continue
to drop the price, which willallow more generic research to
(36:25):
happen, which will unlock moresecrets, and that'll just
explode the industry further.
So that's what I'm focusing onin my company.
Nathan C (36:32):
Yeah.
Amazing.
Barriers to adoption andreducing the cost of healthcare,
like who doesn't want both ofthose?
Exactly.
Amazing.
So the theme of the show thisyear is Heroes and Legends.
I'm using that as a way to askpeople about the heroes and
mentors that have impacted theirjourney as an entrepreneur.
(36:53):
I'm curious, how has a mentor ora coach, or even just, a friend,
encouraged you on your journey?
Lior Raushberger (37:02):
The chairman of my business.
Whose name's actually DennisBasti.
He's a very successfulAustralian entrepreneur.
he's been a bit of a mentor ofmine.
What have I learned from him?
I'll tell you what I've learnedin my entrepreneurial journey,
which Dennis taught me, likeunwavering grit.
Grit, like perseverance.
Yeah, like we have changed ourbusiness model.
(37:23):
We pivoted, just to find, theperfect product, market fit.
A lot of nos.
Until we found a great spot andwe're in a wonderful spot.
Grit, perseverance, orpersistence.
that's big for me.
Really big.
Nathan C (37:36):
Amazing.
Dr.
Lior one last question.
do you have a health?
Take hot.
Take a hot take.
Yeah.
Lior Raushberger (37:46):
Well,
Nathan C (37:46):
a spicy opinion.
Lior Raushberger (37:48):
Oh A spicy opinion.
Nathan C (37:50):
no pressure.
Lior Raushberger (37:51):
No.
Nathan C (37:51):
had some good.
Lior Raushberger (37:52):
I have a spicy opinion on ai.
Do it.
I think AI's a bit overrated atthe moment.
Now, I know you walk around thisconference and 70% of every
stand has those two letters inthem.
in genomics, AI will make a bigdifference.
But I do think it's not gonna beeverything to everyone, right?
And I think there's a lot ofnoise in the industry.
(38:13):
There's still plenty ofhallucinations going on.
And I still use it every day.
But I think you still, you can'tjust rely on it.
I think people are just relyingon it to do everything.
And I think you still need toread everything.
It gives you be a bitdistrustful about what it is and
just validate everything.
And particularly in my world ingenomics, where we are helping
people around things like cancerand heart disease and whatnot.
Nathan C (38:34):
Dr.
Leo Rauschenberger, CEO of Geneby Gene.
Thank you so much for joining meon the HLTH Tech Glow Up.
Lior Raushberger (38:40):
Thank you very much.
Thank you all.
Amazing.
We got one more thing to do onthree.
1,
Nathan C (38:45):
2, 3.
Yes, we did it.
Thank you.
Thank you so much.
Hello and welcome to the HTLHTech Glow Up I'm Nathan C and
today I am talking with.
Dr.
Colin Banas of DrFirst.
Dr.
Colin, thanks for joining meagain.
Yes, thanks for having me asalways.
How was your HLTH this year?
Dr. Colin Banas (39:03):
It's good, one day has flown by already and,
it's a lot of excitement outhere as usual, and, looking
forward to the rest of it.
Nathan C (39:10):
amazing.
We had the opportunity to talkon The Tech Glow Up last year.
I'm curious, do you remember theglow up that you shared and, do
you have anything to report onyour progress against it?
If I
Dr. Colin Banas (39:24):
had to guess the glow up last year was
probably around ai, but, am Iclose?
yeah.
We've made progress as acompany.
DrFirst is actually adopted anAI first culture.
So not only are we empoweringour patients and providers with
AI and automation for all ofthose things that are driving us
crazy.
But we also adopted as acompany, so we are actively,
(39:47):
educating and promoting AI fromwithin the company for pretty
much all things, whether it's indocumentation, presentations and
coding.
Believe it or not, the engineershave flocked to this like candy.
It's been an exciting 12 months.
Nathan C (40:00):
when you say coding, are you're specifically talking
about computer code and notmedical coding?
Dr. Colin Banas (40:05):
Correct.
Like fingers on keyboards, let'scode some solutions.
not DRGs and ICD tens.
Nathan C (40:12):
For those who haven't already met you, can you briefly
give us the intro to your workand what you do at DrFirst?
Dr. Colin Banas (40:19):
Yeah.
I am the Chief Medical Officerfor DrFirst.
I am an internal medicinephysician by training and have
been in informatics for close to25 years now.
the intersection of technologyat the point of patient care,
making it better for everybodyinvolved.
I've been through a lot over thecourse of two plus decades, as
you can imagine, paper todigitize to electronic records,
(40:39):
to now the era of decisionsupport and ai.
my role at DrFirst really is tohelp push the envelope as it
relates to medicationmanagement.
Medication safety,reconciliation and, adherence
and engagement.
So how can we get activatedpatients to get them on and keep
them on appropriate therapy?
And so that's the mantra forDrFirst.
(41:01):
And then my, I always add on.
And let's make experience asjoyful as possible for anyone
involved.
So that's providers, that'spatients, that's pharmacies, all
of it.
It's exciting.
The six years at DrFirst havereally flown by.
Nathan C (41:15):
So the show is called The HLTH Tech Glow Up.
I'm curious, what's a majortransformation that you're
looking, to see in the healthindustry?
Dr. Colin Banas (41:24):
So I think that this is the year.
Of patient empowerment, Glow Up,and what I mean by that.
is whether it's throughfrustration, increased
awareness, expectations thatpatients have around other
industries that they interactwith, patients are now more
savvy than ever and are pushingthe right levers and applying
(41:48):
the right pressure to all of theparties involved to say enough,
like the experience deserves tobe better.
Why can't it be like ordering mycoffee, like changing my plane
ticket, like shopping, on ourfavorite marketplace.
and you're seeing this pressure,which ultimately I think is
coming from the patient.
It's being distributed to all ofthe parties.
(42:09):
The vendors are feeling it, thepayers are feeling it.
Even the legislation is feelingit.
So look at some of the thingsthat have happened in the last
12 months.
CMS is trying to kill theclipboard, or at least applying
the pressure to the vendors, CMSenabled ecosystem.
So taking that interoperabilitythat we are working on with Teka
(42:30):
and saying let's put this onsteroids.
So the good news is empoweredpatients, activated patients
leads to better outcomes.
And in this case, I actuallythink it's also going to lead to
transformational change inhealth.
Nathan C (42:43):
Oh my goodness.
putting patients at the middleis going to drive
transformational change inhealth.
I'm gonna make that a poll quotefor sure.
Dr.
Collin, you mentioned you've gota glow up, that you're looking
forward to make this year.
tell us about, your goals forDrFirst.
Dr. Colin Banas (42:59):
So it's patient activation and engagement,
right?
that's the glow up that I wantto drive.
And, you're gonna see somepretty exciting things from
DrFirst within the next three tosix to 12 months.
and believe me, it's gonna beexactly around what I just, gave
a rant on, which is patientactivation and patient
empowerment.
And it's gonna be fun.
It's time to Ooh, I'm looking toflip a paradigm in the next six
(43:22):
months.
Nathan C (43:23):
I love it.
Dr.
Collin, I've seen that everyentrepreneur is typically
influenced by a mentor, a coach,a leader.
Somebody who has said, I believein you.
I think you should keep going.
Is there a hero or a mentor whohas helped you, on your health
innovation journey?
Dr. Colin Banas (43:43):
Yeah, that's a good question.
you don't get two plus decadesin informatics without having, a
variety of mentors.
But I will go back to thebeginning and, your audience
probably will know this name,but my first, informatics mentor
and still my dear friend isactually, Dr.
Alistair Erskine, who, was theCMIO, prior to me at the
academic institution where weboth practiced.
(44:05):
And he's gone on to do amazingthings at Geisinger Mass General
and even Emery.
And now he's in.
Hi, mark, which in Pennsylvania,he'll kill me for saying this,
but he'll love it.
Anyway, he's the most,charismatic and influential,
leader that I've met.
And I used to tell him that hecould sell ketchup, popsicles to
a lady in white gloves in thesummertime, and I mean it.
(44:28):
So he's a great influence.
he is a true visionary in thefield, and hopefully he is
listening because this is myshout out to my mentor.
Nathan C (44:36):
Oh my gosh, I love it.
thank you so much for that.
one last quick question do youhave a healthcare hot take?
Dr. Colin Banas (44:43):
Hot take.
No pressure.
I'll tell you what, what was it?
I'm not sure it's a hot take orif it fits, but my goodness was
Mark Cuban on a tear last night.
he gave an impassion, portion ofthe keynote, strictly around.
Frustration in the prescriptionspace.
And you know what?
That's my sweet spot.
(45:04):
That's my company's sweet spotin terms of medication
management and removing frictionand barriers.
And the hot take is he came inhot and, it's worth, paying
attention because it really istime to flip the paradigm.
So it's gonna be an exciting 12months for, DrFirst and for
health.
It.
Nathan C (45:23):
Oh my goodness.
Dr.
Colin Benni, DrFirst, I can'tthink of a better place, to
leave it there for this HLTH2025 Health Tech Glow of
Conversation.
Thank you again.
And I can't wait to see all thework that you're gonna be doing
on these multiple paradigmshifts.
In the next year.
Dr. Colin Banas (45:41):
I can't wait to do this again in 12 months,
We'll talk soon.
Okay.
We got one more thing.
Nathan C (45:45):
Okay.
1, 2, 3.
okay.
Dr. Colin Banas (45:49):
Thank you.
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