Will AI Replace Knowledge Workers?

Pritesh Patel, Director of AI at Fisher Phillips, joins The Tech Trek to unpack how AI is reshaping knowledge-based businesses and what that means for industries like law, consulting, and beyond. From shifting revenue models to practical adoption challenges, Pritesh shares how firms can embrace AI early, stay competitive, and unlock new opportunities. This episode is a roadmap for leaders who want to move from incremental efficiency to real transformation.

Key Takeaways

• AI is disrupting the traditional “revenue per person” model, pushing knowledge firms toward more outcome-driven approaches

• Early adoption matters: experimenting now gives companies a competitive edge rather than playing catch-up later

• Success in AI transformation starts with deeply understanding business outcomes, not just implementing new tools

• Human expertise will remain essential, but AI will free professionals to focus on higher-level, creative problem-solving

• Iteration speed is a critical advantage: nimble firms can innovate faster than larger, slower-moving competitors

Timestamped Highlights

01:32 – Defining knowledge-based businesses and why AI is changing the game

04:33 – How old business models are being disrupted by automation and new expectations

08:55 – Translating technical expertise into outcomes that resonate with non-technical stakeholders

14:23 – A framework for identifying high-impact opportunities before choosing a technology solution

16:34 – Building an innovation engine through fast prototyping and iteration

21:16 – The role of trust, validation, and regulation in the future of AI-powered knowledge work

Quote of the Episode

“You don’t want to be in a situation where you’re adapting late because of competition. If you start early, you can shape the future of your industry instead of reacting to it.” — Pritesh Patel

Pro Tips

• Focus first on business outcomes, not technology. Identify the most impactful functions, then explore how AI can enhance them

• Use prototyping to spark ideas and build momentum. A working demo creates buy-in faster than presentations

Call to Action

If this conversation sparked ideas about how AI could reshape your business, share the episode with a colleague who would benefit. Subscribe to The Tech Trek for more conversations with leaders driving the future of technology, and connect with us on LinkedIn to continue the discussion.