Dana Macek, CX Strategy and Transformation Manager, Ford Motor Company

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May 11, 2021 • 31 mins

Dana joins Tom and Bob to discuss the importance of employee engagement to the success of the customer experience, as well as how it's measured and used at Ford Motor Company to help drive customer experience strategy and organizational transformation.

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.css-14f5ked{margin:0;word-break:break-word;display:-webkit-box;-webkit-box-orient:vertical;box-orient:vertical;-webkit-line-clamp:2;overflow:hidden;}Dana Macek, CX Strategy and Transformation Manager, Ford Motor Company