The Tourism Chat Show
Kia ora and Welcome to The Tourism Chat Show, your passport to the world of travel and tourism! Hosted by Michelle Caldwell, an experienced senior marketer in the NZ Tourism Industry, you will be taken on a captivating journey through the industry. Join us every Wednesday as we explore the insights, stories, and wisdom of tourism’s brightest minds and most fascinating personalities. Whether you’re an industry veteran, or just starting out, or you’re just curious about the latest tourism trends and tips, this podcast is your ultimate destination for all things tourism. So fasten your seatbelts, and let’s embark on this exciting adventure together! Powered by: Destinate NZ www.destinatenz.com
Episodes
In the final episode of our TRENZ Unpacked series prior to the big event, Michelle chats with Rebecca Ingram, Chief Executive of Tourism Industry Aotearoa (TIA), just weeks out from TRENZ 2025.
Together, they dive into:
What’s New at TRENZ 2025 More informal networking time, a refreshed welcome function, a rejigged TRENZ Talks format, and better flow across the full event programme based on industry feedback.
Behind the Scenes of P...
In this episode of The Tourism Chat Show, Michelle sits down with RotoruaNZ’s Lou Baddeley to unpack one of the most underrated – yet crucial – parts of the TRENZ experience: networking.
Whether you're a natural connector or someone who dreads striking up a conversation in a coffee queue, this episode is packed with practical tips to help you build relationships, spark opportunity, and turn casual chats into long-term business.
Key...
In this special episode of The Tourism Chat Show, Michelle chats with Andrew Wilson, Chief Executive of RotoruaNZ, to unpack everything Rotorua has planned for TRENZ 2025 – and let’s just say, it's shaping up to be something pretty special.
Highlights include:
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Appointment Schedules Now Live: Get across the new Trends Connect features – including a full list of missed appointment requests and mutual time slots to help you fill...
Breaking Barriers: Women in Tourism Leadership & the Career Accelerator
Episode Summary: In this episode, Michelle is joined by three incredible wahine toa who are making waves in the tourism and leadership space: Alex Dykman from Grow Tourism, and Kristen Lunman and Natalie Ferguson from PowrSuit. They discuss the challenges and opportunities for women in tourism, the gender leadership gap, and why now is the time to take acti...
In this special bonus episode, we celebrate International Women’s Day with Kerry Walker, CEO of Southern Discoveries. Kerry shares her journey in tourism, from starting as a hotel receptionist in Taupō to leading one of New Zealand’s top tourism businesses. She reflects on the challenges women face in leadership, including gender bias, imposter syndrome, and the importance of resilience and continuous learning.
We discuss how the i...
Kia ora and welcome back to The Tourism Chat Show! In this TRENZ Unpacked episode, host Michelle Caldwell shares her expert tips on how to maximise your appointment streams at TRENZ 2025. If you've ever felt like you were winging it at TRENZ, running from meeting to meeting without a clear strategy—this episode is for you! Michelle breaks down how to define your key markets, research buyers, and turn that knowledge into an effectiv...
This is our first episode in a series of 'Where Are They Now?' - chatting with tourism legends who have moved on.
In this episode, Michelle chats with Guy Robinson about his extensive career in the tourism industry, including his roles at Ansett New Zealand, Budget Rent A Car, and Avis Budget Group. Guy discusses the impact of COVID-19 on his career, his brief stints in various roles, and his current position at Ace Rentals. Refl...In this special (and slightly chaotic!) Christmas episode of the Tourism Chat Show, host Michelle is joined by an incredible lineup of guests: Adele Marsden from New Zealand Educational Tours, Lisa Chambers dialing in from Cairns Adventure Group, Garth Oakden of Tongariro River Rafting, and John Gregory from Terranova Tours.
Together, they take a light-hearted look back at 2024, sharing highlights like business expansions, awards, ...
In this episode of The Tourism Chat Show, Michelle welcomes Alex Diethelm from Weekend Getaways and Dogalong. They discuss Alex's journey from Switzerland to New Zealand, her career in tourism, and how COVID-19 spurred her entrepreneurial ventures.
Michelle reflects on insights from the recent Tourism Summit in Auckland, including standout speakers and the Tourism Awards.
Alex shares her experiences in building her businesses, the ...
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