The Tourism Chat Show

The Tourism Chat Show

Kia ora and Welcome to The Tourism Chat Show, your passport to the world of travel and tourism! Hosted by Michelle Caldwell, an experienced senior marketer in the NZ Tourism Industry, you will be taken on a captivating journey through the industry. Join us every Wednesday as we explore the insights, stories, and wisdom of tourism’s brightest minds and most fascinating personalities. Whether you’re an industry veteran, or just starting out, or you’re just curious about the latest tourism trends and tips, this podcast is your ultimate destination for all things tourism. So fasten your seatbelts, and let’s embark on this exciting adventure together! Powered by: Destinate NZ www.destinatenz.com

Episodes

A very Merry Christmas wrap - with Garth, Chambers, Adele and John

December 17, 2024 • 44 mins

In this special (and slightly chaotic!) Christmas episode of the Tourism Chat Show, host Michelle is joined by an incredible lineup of guests: Adele Marsden from New Zealand Educational Tours, Lisa Chambers dialing in from Cairns Adventure Group, Garth Oakden of Tongariro River Rafting, and John Gregory from Terranova Tours.

Together, they take a light-hearted look back at 2024, sharing highlights like business expansions, awards, ...

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TRENZ Unpacked - Mentoring Programme for Newbies with Craig Wilson

December 10, 2024 • 18 mins
In this episode of the Tourism Chat Show's 'TRENZ Unpacked' series, host Michelle welcomes Craig Wilson, a veteran mentor for the TRENZ new exhibitor programme. Craig shares expert advice for first-time exhibitors, highlighting how to prepare marketing materials, make the most of networking and formal appointments, and the importance of post-TRENZfollow-ups. He also discusses the mentoring programme, offering insights to ensure new...

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The Economic Impact of Cruise Tourism - with Jacqui Lloyd

December 3, 2024 • 45 mins
In this episode of the Tourism Chat Show, host Michelle Caldwell welcomes Jacqui Lloyd, Chief Executive of the New Zealand Cruise Association, for an insightful discussion. Jacqui provides an update on the economic impact of cruise tourism in New Zealand, highlighting the findings of a recent study conducted by the AEC group. The conversation covers various topics, including significant economic contributions, regional benefits, r...

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Embracing Gen Z - with Will Cannon

November 26, 2024 • 30 mins
In this episode of the Tourism Chat Show, host Michelle welcomes Will Cannon, an Experience Supervisor at Weta Unleashed and the 2024 Young Tourism Export Council Rising Star Award winner.   Will discusses the significant influence of Gen Z in tourism, offering insights on how businesses can attract this dynamic audience. He emphasises the importance of sustainability, transparency, and inclusiveness in engaging Gen Z both as visi...

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Leadership Lessons in Adventure Tourism - with Anne Newman

November 19, 2024 • 34 mins
In this episode of the Tourism Chat Show, host Michelle welcomes Anne Newman, the General Manager of Christchurch Adventure Park. Anne, recently named the Akiaki Emerging Tourism Leader at the New Zealand Tourism Awards, shares insights into her career, the challenges she's faced, and the strategies she employs to lead effectively in the tourism industry. The conversation covers topics such as crisis management, team motivation, an...

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From Switzerland to Start Ups - with Alex Diethelm

November 12, 2024 • 37 mins

In this episode of The Tourism Chat Show, Michelle welcomes Alex Diethelm from Weekend Getaways and Dogalong. They discuss Alex's journey from Switzerland to New Zealand, her career in tourism, and how COVID-19 spurred her entrepreneurial ventures.

Michelle reflects on insights from the recent Tourism Summit in Auckland, including standout speakers and the Tourism Awards.

Alex shares her experiences in building her businesses, the ...

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TRENZ Unpacked - Unlocking Asian Trade Channels with Cecil Potatau

November 3, 2024 • 40 mins
In this episode of the Tourism Chat Show, host Michelle continues the TRENZ Unpacked series, providing valuable tips and industry insights for those attending this important tourism trade event. This episode features Cess from Ngāi Tahu Tourism, an industry expert with 30 years of experience, particularly in the Asian markets.   Cess shares his journey, discusses the importance of trade channels, provides tips for new sellers, and ...
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Life as a Social Media Native - with Natasha Hoffman

October 29, 2024 • 32 mins
In this episode of the Tourism Chat Show, host Michelle Caldwell interviews Natasha Hoffman, the digital marketing advisor for Zealandia in Wellington. Natasha shares her career journey, key social media strategies, and the viral success of Zealandia's creative content. Listeners will gain valuable tips on developing an authentic brand voice, staying on top of social media trends, and balancing organic and paid reach.    00:00 Welc...

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Making the Switch - with Tim Barke

October 22, 2024 • 37 mins
Navigating New Zealand's Tourism: From Dive Masters to Sustainable Practices   In this episode of the Tourism Chat Show, host Michelle dives into New Zealand's dynamic tourism industry with special guest Tim Barke. They discuss Tim's fascinating journey from dive master to General Manager of Westervelt NZ, where he shares valuable insights on how tourism can help achieve community goals and the power of storytelling in guest relat...

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TRENZ Unpacked - Heading back to TRENZ 2025 with Thomas Orr

October 15, 2024 • 30 mins
In this episode of The Tourism Chat Show, host Michelle Caldwell introduces the 'TRENZ Unpacked' series, highlighting the significance of the ongoing TRENZ event.   Special guest Thomas Orr from Helisika shares his success as a first-time exhibitor this year, focusing on initial expectations, the benefits of shared stands, cost-effectiveness, and the importance of relationship-building. The discussion explores preparation strategie...
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TRENZ Unpacked - The Final Countdown with Rebecca Ingram

May 2, 2024 • 31 mins
This episode marks the final installment of the 'TRENZ Unpacked' series on The Tourism Chat Show, where host Michelle dives deep into the anticipated TRENZ event in Wellington, featuring an exclusive interview with Rebecca Ingram, Chief Executive of Tourism Industry Aotearoa.   They discuss the event's focus on maximizing business-to-business (B2B) connections, the sustainable funding crisis facing Regional Tourism Organizations (R...

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TRENZ Unpacked - North American In-Depth with Hadyn Fitzpatrick

April 30, 2024 • 30 mins
The episode features an interview with Hadyn Fitzpatrick from Tourism New Zealand, who shares insights on tapping into the North American market, the benefits of airline connectivity for New Zealand tourism, and the strategic approach to education and partnership in the industry.   Additionally, we discuss marketing New Zealand to North American travellers, overcoming challenges related to seasonality and distance, and leveraging t...

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TRENZ Unpacked - Pack your Bags for Wellington with Jo Heaton

April 16, 2024 • 28 mins
This episode of The Tourism Chat Show hosted by Michelle Caldwell, focuses on the upcoming TRENZ 2024 event being hosted in Wellington for the first time. The episode features an in-depth discussion with Jo Heaton from WellingtonNZ, who provides insights into the event's preparations and the excitement surrounding it. Highlights include the new opportunities presented by Tākina, Wellington's Exhibition and Convention Centre, which ...
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TRENZ Unpacked -A First Time Buyer Perspective with Olivia Ponniah

April 9, 2024 • 20 mins

This episode of The Tourism Chat Show hosted by Michelle Caldwell features Olivia Ponniah from Liv &Travel, a UK-based independent travel company launched right before the pandemic. Liv shares her experiences as a first-time attendee of the New Zealand tourism trade show, TRENZ, focusing on her search for unique New Zealand travel experiences that cater to luxury travellers. She emphasises the importance of building relationshi...

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Fuelling change in tourism - with Grow Tourism's Alex Dykman

March 20, 2024 • 31 mins
In this episode of the Tourism Chat Show, host Michelle discusses the future of the tourism industry and the role of workforce development in achieving sustainable and resilient tourism. Michelle introduces Alex Dykman from Grow Tourism, who shares insights on the inception of Grow Tourism, a SaaS product aimed at providing contemporary, engaging, and practical learning experiences for tourism professionals. The company aims to sup...

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TRENZ Unpacked -Insights from New Exhibitors - with Thomas Orr and Paul Chaplow

March 12, 2024 • 22 mins
In this episode of the Tourism Chat Show, host Michelle Caldwell introduces listeners to Thomas Orr from Helisika  and Paul Chaplow from Whanganui and Partners, who are attending the tourism event TRENZ for the first time. The episode focuses on their companies' backgrounds, their motivation for participating in TRENZ, and their preparation strategies. Thomas Orr discusses Helisika's approach to showcasing their helicopter-based ad...

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TRENZ Unpacked - An Industry Insider's Guide with Brad Patterson

March 5, 2024 • 52 mins
This episode of the Tourism Chat Show, hosted by Michelle Caldwell, focuses on preparing for and maximizing the benefits of attending TRENZ. Guest Brad "Paddo' Patterson, a seasoned sales manager with over 20 years of experience at TRENZ, shares his insights. Discussion topics include the importance of follow-ups, effectively selecting and scheduling appointments, researching buyers, and strategically approaching different types of...

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Doing Business Better - with Chris Sattler

February 27, 2024 • 38 mins
The discussion revolves around the journey of Island Aviation in Auckland, focusing on its sustainable initiatives. Chris Sattler, from Island Aviation, outlines the measures they have taken to reduce their environmental impact, their focus on community engagement, and future goals regarding sustainable aviation technologies. Some of these efforts include reforestation projects and carbon offsetting. He also candidly discusses the ...

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Are you Trade Ready?

November 28, 2023 • 44 mins
In this edition of the Tourism Chat Show, host Michelle provides a thorough overview of how to work with trade in the tourism industry. She offers essential tips and information including refreshing market understanding, handling trade partnerships, and maintaining administrative capabilities. She talks about the importance of marketing collateral, setting and adjusting pricing, collaboration with other institutions, and main...
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Destination Storyteller - with Helen Hayes

November 21, 2023 • 38 mins

In this episode of The Tourism Chat Show, host Michelle interviews Helen Hayes, a multi-award winning travel writer and editor from Australia.

We delve deep into the art of storytelling in tourism. Helen shares some insider secrets about effective storytelling to attract travel media attention. She elaborates on the significance of authenticity, passion, and unique experiences in creating compelling stories. Further, she offers val...

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