August 27, 2024 • 52 mins
Ever wondered how embracing new technology could revolutionize your workday? On this episode of the Towing Life Podcast, we kick off with a lighthearted chat about the randomness of YouTube comments and our quirky messaging habits with friends. From family birthdays to my grandfather's incredible work ethic and recent retirement at 85, we share personal stories that underscore the importance of routines both at home and in the towing industry. We also discuss our decision to cancel a planned live episode due to family commitments, but don't worry—we’re planning to reschedule around an upcoming tow show, so stay tuned!
Are you skeptical about specialized tools like impact guns and battery-powered ratchets? We dive into the age-old resistance to innovation in the towing and mechanic industries. Whether it’s the use of flatbeds, go jacks, or adopting remote winches and Sonetic headsets, we debate how these tools can drastically improve efficiency and safety. We share insightful perspectives on how new technologies like TowSoft can streamline job scheduling and communication, making operations seamless. Each operator or company must find what works best for them, but the potential benefits are significant.
Facing financial risks in the towing industry can be daunting, especially with large-scale burn jobs. Through real-life challenges like Mike Haynes' experience with a trailer full of processed chicken, we discuss the complexities and the need for better financial safety nets for towing operators. With a focus on efficient dispatching and scheduling, we emphasize innovative tools that enhance the industry’s image and professionalism. We also sneak in a personal story about an extravagant grocery shopping spree that led to a luxurious steak dinner, underscoring our theme: it's not what you need, it's what you want. Join us for this packed episode filled with laughs, insights, and valuable lessons for all towing enthusiasts.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
We only have one comment on the YouTube, and that
was mygreat-great-great-grandfather
was the inventor of marshmallowfluff.
Speaker 2 (00:11):
I got a.
Jeff Paquette will randomlysend me messages.
I can tell when he's listeningto our episodes.
It's a W, not a double V.
The name itself screams wooblyboobly.
Also, I find it concerning thatCanadians don't grow up on
fluff or nutter sandwiches,which would be peanut butter and
(00:31):
the marshmallow, I'm assuming.
So I can always tell, becausehe always send me little.
I do the same thing to him whenI'm listening to his episodes.
I'll send him.
As I hear something, I'll sendit to him.
Speaker 1 (00:42):
Oh, that's from the Toe Business podcast.
That's the Toe business podcast, the toe business podcast.
Speaker 2 (00:45):
Yeah, you're a good dog.
Speaker 1 (00:47):
I love the flannel shirt and the basketball shorts
they're the only pair of shortsI own, okay okay I only own one
pair of I mean I'm wearing- verysimilar shorts right now and
just a t-shirt.
It's uh, laundry day.
That's the only reason why I'mnot wearing jeans.
Speaker 2 (01:01):
I gotta start my laundry before I leave after
yeah, yeah, I have now got myrhythm down with my uniforms
that as long as I do it onSaturday or Sunday, I always
have enough for the entire week.
Like I was doing it likeWednesday and then, like it was
just all over the place, Ifinally nailed the routine down
and then I keep forgetting aboutthe routine.
Speaker 1 (01:19):
That happens.
It happens to the best of us.
Speaker 2 (01:21):
Routines in towing are meant to be broken.
Speaker 1 (01:31):
Hey everyone, I'm Brad from Calgary.
This is Sean from CambridgeOntario.
I'm Terry from Cornwall,Ontario.
Hey, this is Larry from PitMetals, British.
Speaker 2 (01:39):
Columbia, and you're listening to the Towing Life
Podcast.
You're listening to the TowingLife Podcast.
Speaker 1 (01:49):
Welcome to the Towing Life Podcast, where the ditches
are deep, the trucks are loadedbut the drivers are not.
I am your host, tow man G, and,as usual, I am joined by my
co-host, friend and formerco-worker, the man with very
strong opinions, mr Plain Guy.
Speaker 2 (02:02):
What is going on?
G.
What is going on?
Speaker 1 (02:06):
Oh, here's hoping my internet holds up this episode,
because last episode it was dogshit yeah, it wasn't great.
Speaker 2 (02:14):
Well, that being said and maybe it is a good thing
that we aren't doing our liveepisode for the 150th episode I
want to personally apologize forthat.
Um, that was completely adecision on my part.
Um, unfortunately, in August,my family shares a lot of
birthdays, like a lot Um and myfamily put together without my
(02:35):
knowledge while we were planningthis live, and we're unable to
move a, a dinner, a get togetherfor to celebrate all the
birthdays, right.
So there's the three that wecelebrate here and then there's
a couple that we kind of throwin there a little farther out in
august, because all in the samemonth of august, we have myself
, my grandfather, my nephew allabout the same time.
Fun fact, my grandfather isexactly, almost to the day, 50
(02:58):
years older than I am and mynephew is 20 years younger than
I am, so and there's a 70 yeargap between them, almost to the
day, like we're all within like10 days oh, so your nephew's?
what 25 now easy guys 15 hardestworking 15 year old I've seen
in a long time.
(03:19):
Um definitely doesn't takeafter his uncle, because at that
age I was definitely not thehardest working 15 year old he'd
ever find, and my grandfatheris the hardest working 85 year
old.
Um only recently retired Ithink three years ago when he
(03:40):
was like 82, or four years agowhen he was 81, um from driving
dump truck his entire life andit was only because he just
didn't have the patience to dealwith the drive test people
anymore and he had to deal withthem, I think, every year.
So, um, happy birthday to them.
Uh, happy retirement to mygrandfather, who continues to
not stop.
(04:01):
You know, or he's one of thoseguys.
Unfortunately, once he stopshe's gonna die.
So he refuses to stop and at 85years old, I mean, the guy is
still in better shape than I ammost days.
So, um, props to him.
So, yes, that is the reasonthat we canceled the live
episode.
We are going to look atreschedule.
I'd like to do something, maybearound the toe show time, like
you know, like we've done, wherewe recorded um, you know, maybe
(04:24):
do a recording, but also do alive together right from the tow
show, maybe on one of thenights.
That's kind of the idea thatI've kind of been bouncing
around just because schedulingprior to that is going to be
very tough yeah obviously, likemost towing industry, most
towing companies, we've gottento that little bit of a lull
time I don't know if you youknow, if you remember g.
(04:45):
Normally this time, once schoolgoes back until winter hits, it
can be a bit of a downtime um.
So we are seeing a decrease,especially on weekends and
nights and everything.
So it's kind of freed up alittle bit um of time for for
scheduling with the show.
Speaker 1 (04:58):
In that my area would be during the week.
The weekends are still hecticas hell because of all the
tourists traveling.
Speaker 2 (05:03):
Yeah, but so are we with the 401 corridor, but
they're just not doing the like.
The family vacations aren'tgoing on, which is what we would
see, I guess, a lot of our, ourvolume on see, for me it's a.
Speaker 1 (05:12):
I'm up in cottage country, so a lot of people are
still heading up there.
As you're coming into the fall,a lot of them are going and
closing the cottages until laborday yeah, until well, even
after labor.
A lot of people will keep themopen to the end of September,
into October, when they'reactually closing it up, because
some people are diehards, you'relike I'm paying a second
(05:33):
mortgage.
I'm going to use it as much asI can.
Speaker 2 (05:36):
I mean, and rightfully so.
Speaker 1 (05:37):
I don't think I can blame anyone for that.
Speaker 2 (05:40):
So it is a good time to mention, before we get too
deep into it, questions,comments, concerns for the show,
um, any opinions on things youmight want to see in an upcoming
live show.
If we can get it done, uh,closer to the toe uh toe show in
Ontario.
Um, you can visit us atwwwtoeinglifeca.
Don't forget you can also getyour merch while you're there.
You can email us at the towinglife at gmailcom, or you can
(06:03):
visit us on Facebook bysearching at the towing life
podcast.
If you are on the YouTube sidewatching, welcome, and don't
forget, you can always commentright down below.
Hit that like, hit thatsubscribe while you're there.
Get notifications every time anew episode drops every week.
Speaker 1 (06:22):
So you've had a busy week, by the sounds of it,
because you've got our show listall just jam-packed with stuff
I've.
Speaker 2 (06:27):
I've been motivated um mainly, you know, fun fact.
A lot of the motivation thatcomes to this show and the
reason that sometimes makes ithard and easier to record weekly
is the fact that we experienceso much in a week, every week,
and that experience comesdirectly to this show, whether
it be situations that we'regoing to talk about today, um,
(06:49):
ideas for equipment, differentthings like that.
So, yes, I have had a busy week, right, I have, in the most
recent time, um had quite theterrible luck and I think we've
talked about it with damageclaims yep so one thing we are
seeing in a lot of new vehiclesis the going away with neutral
(07:11):
releases.
Right bmws, there's like a skidplate underneath that you have
to remove and put in an allenkey.
A lot of these new electriccars short of the teslas that
have a tow mode providing youhave 12 volt power.
There's a lot of newer stuffthat the engineers are really
(07:31):
not taking into account on thetowing and recovery side of
things.
That is making our job moredifficult.
One personally has led to adamage claim.
It was a fully electric vehiclethat was locked up All four
wheels locked up at a chargingstation not a good angle to get
to it and it was an operatorlapse in judgment.
They ended up grabbing a tierod.
So fun fact for operators outthere be wary, because new
(07:58):
vehicles inner tie rods arebecoming part of the entire rack
and pinion.
This is the second time that Ihave seen this.
So if you bend or break aninner tie rod, you are not just
replacing the inner tie rod,like you were back in the day,
you are replacing the entirerack and pinion.
Ouch, yes, my most recent claimwas on a 2024 Kia.
(08:24):
I think it's a Kia EV6.
Right, I got this powergenerating station that just
bricks these cars every timethey plug in and I had an
operator who made a terriblemistake and was not secured it
was pouring rain, did not grabthe control arm, actually ended
up grabbing as well the controlarm and the tie rod.
(08:44):
When you've got a vehicle fullylocked up, even with skates,
and you pull on that, you'regoing to bend it.
Fun fact currently rack andpinions for 2024 kia ev6s come
in at about 7700 canadian oh,$7,700.
Speaker 1 (09:06):
Canadian.
Oh yeah, Retail Ouch.
Speaker 2 (09:07):
So, operators, the cars are getting trickier, the
equipment you know required isgetting trickier and trickier.
So please do yourself a favordouble check things like right.
We've talked about advice onthose Fords on how to avoid that
skirt damage.
You know, keep an eye out onthese keysords on how to avoid
that skirt damage.
Keep an eye out on these Kias,because when they fully brick
(09:28):
they lock.
Now it got me talking.
My owner and I were talkingafter doing this damage claim
and went.
You know, one thing we've neverreally looked at but we might
want to inquire about is Gojacks.
Speaker 1 (09:40):
Oh, you've never had Gojacks.
Speaker 2 (09:43):
I've never had Gojacks.
Now I have been doing myresearch on gojacks right,
because they've become ever morepopular and you're seeing you
know off brands and differentthings like that.
Like you know, we are one thatI'd rather get good quality and
get it once than buy them sixtimes over a five-year period
yep.
But that being said, I see amajor flaw with gojacks.
They aren't meant to get avehicle onto a flatbed no,
(10:06):
they're not they are meant toget a vehicle relocated into a
position that you need, whetherthat be to winch it on the
excuse me flatbed or um, in shopscenarios and whatnot.
So my question is and andbefore somebody comes at me in
the comments just use skates andand da-da-da-da-da, is there an
(10:27):
off-road version of a Go-Jack?
I have looked and I have beenunable to find anything, or
unable to find people loading.
Is the off-road version of aGo-Jack a dolly?
Speaker 1 (10:40):
You don't have the turning capabilities with a
dolly.
Speaker 2 (10:42):
You don't have the turning capabilities of a dolly.
But if you're going straight on, you don't need the turning
capabilities.
Speaker 1 (10:49):
I have used a set of dollies to load a car onto a
flatbed and that was justbecause I had the dollies on the
truck from a previous call.
I did that day Like we don'tnormally carry dollies on our
flatbeds right, just because wenever.
When we we ordered the trucks,they weren't set up to carry
dollies right and unless youfrom the factory, that truck has
(11:09):
a plan to carry dollies, it'svery hard to put them in after
the fact 100 finding space onflatbeds.
Speaker 2 (11:15):
We know we packed them full of everything oh, yeah
, for sure.
Speaker 1 (11:18):
And the downfall of it was it was a, a larger.
I think it was like an olderlexus suv, so it was fairly wide
right.
So I had to have the dolliesout on the widest setting just
to be able to get it on the carand you've got like an inch on
both sides wiggle room to get itonto the bed.
(11:40):
That's without rails on the bedwithout rails right so I was
doing this in the dark.
I wasn't.
I didn't have overly amount oflike flatbed experience to begin
with, um to at that time, andit was difficult to get it up
there and to get it lined upbecause obviously if you got to
put dollies on something to getit onto a bed, you have very
(12:02):
limited control of that vehicle.
To begin with, this thingdidn't have the keys.
It was locked in park like itwas just a.
It's a cluster and I think Ihad to load it backwards.
So the dollies went up firstfor some strange reason, um, and
it was pulled into a driveway.
So with in between trying towinch it onto the bed and using
(12:22):
the steering of the car to tryto get it perfectly lined up and
the front tires weren'tspinning very well either.
I think they didn't spin either.
So it was a cluster, sosteering is kind of irrelevant.
whenever front tires are sliding, it's more so to pick the bed
up a little bit, move the truckright, just to get the front end
to slide over.
And then, once I got it upthere, after I took all my
(12:46):
straps down, strapping over topof the dollies with the
eight-point tie down, the dollytires got in the way of the
actual straps, right, right.
So it was a royal pain in theass.
Now, this particular call.
Since I was doing it in thedark and I only worked days, I
didn't finish the call.
I drove it back to the shop andanother operator finished the
(13:07):
call because they were on thenight shift and that was the
truck they needed to go into,right, um, so unloading it.
I can't remember how well theydid it, but I know it was a pain
for me to get it on.
Speaker 2 (13:16):
And then well, and that's what I'm wondering.
I'm wondering if people havesuggestions on things that I'm
not thinking about, because I'msure, and and again, some people
come like, just skate it, no100, but you're, you're starting
to see like aluminum a arms andall that kind of stuff and and
even on on four skates, gettinga vehicle up onto a bed with
aluminum arms.
You are starting to risk, youknow, you know what I mean like
(13:39):
we're starting to like a, a gojack scenario with a, you know,
if somebody's modified one,maybe, and that might be the
route that I'm looking at right,like I've thought about just
getting an off-brand, cheap setof them to be able to, you know,
cut them up and, and you know,apply what I want to apply to
them um, you almost need asecond set of go jacks for your
(14:03):
go jacks, like a set of go jacksto go underneath the go jacks
with the little caster wheelswith bigger rubber tires that
just pick the standard go jacksup off the ground a quarter of
an inch, because you don't needmuch.
No, you don't need much, right,like I don't need a six inch
rubber tire or a dolly size tire.
I just need like a four inchwith a little bit of air and
(14:24):
some clearance on it so thatwhen it hits that bed rail, it's
not a hard plastic caster andit doesn't risk pulling the
vehicle over top of the go jackand and kicking the go jack
underneath the vehicle.
I think it's something you andI had talked about.
So if there is not some, beforeI start chopping up a set of go
jacks, if anyone out there hasany suggestions and this is what
the towing industry is about islearning from others
(14:46):
experiences and improvingyourself so if somebody does
have an idea for these, pleaselet me know.
I am open to suggestions, I'm.
I mean, they have the robotthat picks up the car and they
can just put it on the bed.
But and I'm not saying that'snot a solution- but that's gotta
be what?
Speaker 1 (15:04):
probably a hundred thousand dollar piece of
equipment easily.
If not, I would think.
I would think, maybe evencloser to 150.
Speaker 2 (15:13):
What I, what I get a kick out of and this is
something topic wise that Iwanted to bring up I this was
the video I was referring to inthe in the beginning is that I
seen a video of a technician whowas doing brakes on a vehicle
and he had this handy, dandylittle snap-on tool, and what it
was is he would put the rotoron and the rotor would sit,
(15:35):
would always slide out, kind oflike a rim and tire would yeah
right, and so he had this handylittle tool that he would put on
and it would clip on to the,the, um, uh, the stud, and just
hold, like.
It was kind of like a, you knowjust a metal thing that was
click, click, click, click andit would hold the, the, the
rotor, in place.
It's all it was fancy, simple,simple little tool and what it
(15:59):
would do is it would help whilehe was lining up the caliper
bracket and everything, holdthat rotor in place so that he's
not trying to hold it with hisknee or whatever.
And one of the biggest commentshe got every time he showed off
a tool like that is you don'tneed that, right, and that is a
comment that has been soprevalent in the towing industry
for so many years, right, youdon't need that.
(16:22):
You don't need that ball dog,you're right, you don't need
that.
You don't need that ball dog,you're right, you don't need
that.
Okay, you don't.
You don't need impact guns tochange tires correct, right?
You don't need battery poweredratchets if you're a mechanic
right, you don't need.
Speaker 1 (16:37):
You don't need a flatbed a record, could do
everything absolutely all ofthese things.
Speaker 2 (16:42):
You're right, you do not need to complete a job.
However, I want to complete thejob easier and more efficiently
, and and that is it when he,when he said that, it stuck with
me right away, because how manytimes have we seen on social
media comments like you don'tneed a rotator?
(17:02):
Back in my day, we did thatwith two straights.
You know two straight trucksand uh, and a little bit of
ingenuity.
And you're right, you don'tneed it.
You don't need an air pump.
You could use a bicycle pump.
You don't need an impact gun todo your tire changes.
You could use a tire iron.
(17:23):
But, god damn, it makes the jobeasier.
So, before so quick to dismissany sort of innovation, right,
and somebody can come out.
You don't need go jacks, youcan use this.
You can use a little bit ofnon-dish soap on your bed.
You know what?
You're right, I don't needskates dish soap, a hundred
(17:43):
percent, but it makes my job alittle more easy and a little
more convenient, right, you, youdon't need and it's so
frustrating because I find thatas the attitude that the
industry approaches in so manydifferent ways, right, we talked
about it back when we had theback bowl hitch.
You don't need that.
You can fork off the off thethe hitch.
(18:05):
You're right, you can.
And you're right, I don't needthat.
But instead of going andgetting forks and everything
else and ensuring I have propersizes, I could use this tool.
I want this tool.
It's going to make life moreefficient for me.
I don't need skates, but itmakes it easier.
I don't need dispatch softwarelike toe soft, but it make right
(18:28):
.
I could do every call pen andpaper like we used, to a hundred
percent.
You don't need it, but god damn, does it help make your job
more efficient and easy, andthen you can focus on other
things well, it also reallydepends on who you are like.
Speaker 1 (18:41):
You always gotta weigh the pros and cons like the
debate in between go or uh,skates and dish soap.
Okay, you spread your dish soaponto your bed well, you got to
clean that up afterwards, right?
Instead of go jacks, okay, well, it's not as much of a
consumable as your dish soapwould be.
So you gotta keep make surethat you've always got the dish
(19:01):
soap stocked up.
You'll get that one call andyou're like oh, I need to go to
the dollar store first to getsome more dish soap, but you
always have a set of skates onyour truck, as long as you don't
lose them right or you can getthem out right.
So there is pros and cons toboth systems.
It's just whatever works outbest for you as an operator or
the company.
(19:21):
Right, dollars to donuts, whatis more efficient?
Speaker 2 (19:25):
right, but we see that and I'm okay with that,
right, I'm okay if you want tostick with this.
So I'm not going to sit thereand go.
I might tell you, hey, youshould maybe look at investing
in some skates, but I won't tellyou, don't need that, you don't
even don't it's sometimes havea hard time crawling up the lip
of the bed too yeah, you needit's not a full yeah, it's not a
(19:47):
foolproof plan.
Speaker 1 (19:48):
Right, you still got to think outside the bun
sometimes and figure your shitout.
But I do admit that the usinggojacks to try to get up on the
onto the bed itself is anightmare and what if you have
the same scenario with a vehiclefully locked up in a gravel
parking lot?
Speaker 2 (20:05):
yeah gojacks aren't going to do anything no right,
not the current setup, andthat's what I'm saying.
There's got to be something outthere.
There's so much innovation.
If not, I'm giving somebody amillion dollar idea, right, I'm
not sure it's a million dollaridea, I don't know how many
people buy it, but like an ideato run with.
And if you have a product, Iwill test it.
Right, we've been here before.
If you have a product, I willtest it.
Right, we've been here before.
If you have a product that youthink meets the requirements
(20:27):
that I have, I will gladly testit and review it, because there
is so much innovation in thetowing industry as much as we
are so behind in the times, andI think a lot of that was caused
because of the old schoolmentality we brought into this
industry, where you don't needthat, you don't need to be fancy
, you don't need to have aremote for your winch.
(20:50):
You're right, you don't need aremote for your winch.
But do you know how nice it iswhen you're turning a car out of
a parking spot onto yourflatbed and you can sit in the
car or stand off to the side andsteer the vehicle while you
winch it?
Yep.
Think about how much easier thatwould be.
Do I need that?
No, Think about how much easierthat would be.
Do I need that?
No, but that mentality right,People need to stop looking at
it as a, you know, discouragingthat kind of innovation.
(21:11):
You know, I truly believe thecompanies, the towing companies
that have become top line and Italk NRC, Miller and all that a
rotating tow truck, a rotatingboom at one point was you don't
need that.
And imagine if somebody wouldhave took that one.
You know what?
Yeah, yeah, I guess you don't.
You don't need that in theindustry.
(21:31):
You're killing innovation,right?
Listen to ideas that are comingout.
Look at the new technology thatis available and for, don't
forget, you don't need it,You're right, but you can make
jobs safer, more efficient.
Perfect example Synetics.
We run Synetic headsets on allof our heavy recoveries.
(21:53):
You do not need Synetics.
I did recoveries for yearswithout Synetics.
But my God, does it speed upthe process when I don't have to
walk 100 meters to go find aguy to tell him a little task
that I need him to do or tocheck in on something he's doing
, and I can just check right inon him.
Right, it makes life so mucheasier.
(22:16):
I believe I have a knock at mydoor.
No, maybe not might have been mydog's tail wagging outside the
door.
Um, but right, when, when youcan communicate something that
you need to communicate at adistance, at a decent distance,
while working a recovery sceneespecially the scale of the one
in which we worked the other daywhen you've got multiple scenes
(22:37):
going on at one time, you don'tneed it, right?
That is going to kind of be thethe.
The mantra of this episode isthat you do not need something.
Speaker 1 (22:47):
Well, it was the previous company I worked for.
We wanted to implementToastsoft into the company, and
when I say we, it was me and themanager.
They did, by the way.
Yeah, we did.
But we had extensiveconversations with you about
this software and every time youshowed us more we were like, oh
(23:08):
, that's badass, Like we wantthat.
That is cool that we saw theability to streamline our jobs
and make our jobs more efficientWell, not necessarily our jobs
as drivers, but the back end andthe dispatching of jobs and
just make it easier so dispatchdoesn't have to send us a text
message about a call and maybethat calls for two days from now
(23:30):
and then when it comes to timeto do that call.
We got to scroll back throughall these text messages to try
to find if you didn't forgetabout it if I didn't forget
about it, that information towhere?
if, okay, I need a tow next week, all right, I'll just plug that
into the system and schedule itfor that day and it the
dispatch gets a reminder.
However, that actually works.
(23:51):
But you've got that callalready scheduled in and with
all that information.
We went to our owners and wewere like, hey, this is what we
want.
Can you take a look at this?
We, we are on board with this,we want this, and they were able
to see the benefits for it aswell.
And it's just once you figureit out and you can see a path
(24:12):
and an avenue of oh, that'sactually going to work.
Let's follow this.
Speaker 2 (24:17):
Well, if you look currently like I've actually
just opened my Toastsoft, as youwere saying that, how the
scheduled calls works, in caseyou weren't sure on the other
side and I got no problemplugging ToeSoft because again
it's one of those tools You'reright you don't need, but man
you are going to want um, whatit does is is there is a tab
specifically to schedule calls,so it shows you scheduled calls
(24:38):
within the next week and kind ofa standby list.
The day that that call becomesis scheduled for at midnight it
auto puts it into the dispatchesstandby.
So it auto.
So, like I have, you know, acouple of calls scheduled for
the 26th, I got three for the26th.
So on midnight of the 26ththose three calls will go into
the standby.
Yep.
(24:58):
And if I have them, I canactually have them pre-scheduled
to drivers, pre-dispatched todrivers on a set time of my
choice.
So what will happen is they'llget a little ding that says, hey
, you have a scheduled callcoming, like you know a
scheduled call was just assignedto you so they can see all the
details of the call.
The day of it'll actuallydispatch, depending on the time
that I set for it.
(25:19):
Dispatch to the driverautomatically.
Speaker 1 (25:21):
That's just bad-ass.
Speaker 2 (25:22):
That's just saving company.
You know that.
That is the difference betweenforgetting about a customer and
not forgetting about a customeryeah, like we've had it.
Speaker 1 (25:31):
I want don't want to say many times, but it has
happened before where a callcomes in on the weekend and the
weekend dispatcher takes it downand the weekend dispatcher
where we work work from home,right, and she worked out of a
truck a lot of times, workedwith one of the drivers and come
monday morning powwow at 8 amto hand the phones back over to
(25:52):
the weekday dispatcher.
There was a lot of informationthat needed to be trans, uh,
transferred, and sometimesthings slipped through the
cracks, right, and oh well, I,this guy called and asked for a
quote and I gave him a quote andhe was, he was pretty sure, but
he's going to call back in andfigure it out.
No one actually calls the guyto confirm he's.
(26:13):
He was just under theassumption that we were going to
show up on the thursday to dothe call, right, but it's just,
you forget about it, right, andit's not pressing, it's four
days away from now, I can do itlater.
It's not the thing on Mondaymorning that I need to take care
of immediately.
And things obviously slipthrough the cracks to where, if
(26:34):
you have a system like this, youpunch it into the computer once
, and the computer will rememberit for you 100%, like I
legitimately have.
Speaker 2 (26:42):
like your scheduled calls, you can do quotations and
you give a customer a referencenumber for a call number and
then that if they call back ontoanother shifts, dispatch they
go.
Yeah, I got this reference.
You know one, two, three, fourfive and dispatch goes okay.
One, two, three, four, five.
Okay, john, like you're alreadytaking all that information
anyways.
Why would you take it again?
But you're right, I don't needit, but I want it.
(27:05):
Right, but it's going tostreamline things and and again.
Toast off to just one exampleof that.
Speaker 1 (27:12):
We're not sponsored by toast off.
No, absolutely Absolutely notwe have done sponsorships with
them in the past.
Speaker 2 (27:18):
And that's because they are a great partner.
Speaker 1 (27:20):
Yeah, we love what they provide, but they're not
paying us to say this.
Speaker 2 (27:25):
Now think about this too.
So I have you know, as yourfleet grows and again, we've had
different views on this becauseyou've come from smaller
operations, I come from a littlebit bigger, but even, that
being said, even the smalleroperation, hey, I got to book
this truck in for a, amaintenance, for a repair on
something, for whatever, I willgo and look at the scheduled
(27:46):
calls and see before I book this, do I have anything already
booked on this truck?
Because there's nothing worseto a customer than rescheduling
a customer.
So if, hey, I can wait tillTuesday.
Yeah, that's a good thing.
I got a job booked for thattruck on Monday, perfect.
Now you, your dispatchers,coming into a fresh shift, can
see hey, what do we got bookedcoming up?
What do I have have for guys?
They can start to schedule thisstuff along.
You know we're ones like I'vegot a bunch booked for some for
(28:09):
monday morning.
There's one or two for mondaymorning.
I am not um booking them or ordispatching them or scheduling
them, even until almost thenight before, first thing in the
morning.
Right, I got a dispatcher in atsix o'clock in the morning.
Most jobs only only startrolling at 7, 8, 9.
So they will take care ofdispatching those at 6 am,
(28:29):
because you know as well as I do, the moment you try and
schedule a guy, he's going toend up with something else and
be gone somewhere else.
Speaker 1 (28:36):
Well, the other thing is too, you have at this point
it's a database of everythinggoing on.
So let's say, billy friday tooksix calls and they're all going
to be scheduled for monday,okay, well, that's all your
drivers pretty much booked, andover the you've got another two
days on the weekend when tim'sdispatching and he's booking
calls on monday too, because hedoesn't know that it's already
(28:58):
been pre-booked.
But with this database he'slike oh no, sorry, I can't fit
you in on monday, but I can doTuesday.
Speaker 2 (29:04):
Yeah, or I can do a little later in the day.
Whatever the case might be Ahundred percent, not to mention
right again, and this is theneeds, not wants.
Right, I don't need it but Iwant it.
Or sorry, it's the wants, notneeds.
Perfect example, and we haveseen it many times in the
industry.
How many times has a towingcompany been inconsistent in
(29:31):
billing?
And now the customer will tellyou really quickly but hey, we
just did this job last week forJohn and we charged $150.
And this time we charged $175.
And.
John wants to know what the hellRight this allows you to do
that.
Hey, I had you guys move this Ccan the other day.
I'd like to get it moved again.
No problem, open the old passcall.
Create a duplicate.
It'll link the calls.
(29:52):
So while you're on john's newcall, you will see that the call
is linked and you can go backand look at john's old call.
So when it comes to the pointof billing, you can ensure that
if I charge let's say I chargedJohn last time one 45 an hour
I'm not charging him one 35 thistime.
I'm being consistent.
Speaker 1 (30:10):
You also you also see what truck did it and what
driver did it.
So you know, if I'm a newdispatchers and I'm coming in
and my training was a littlelackluster, this system can help
pick up some of the slackbecause I don't know what truck
can move a 20 foot c can loadedfull of shit.
Well, this truck did it beforeand this driver knows what the
hell they're doing becausethey've done it before and
(30:30):
there's no additional commentsin the call.
Well, I'll just send thisdriver with this truck again.
It's almost idiot proof at thatpoint 100, 100.
Speaker 2 (30:40):
So it's really taking the thing and and we've seen
that with tools, like I said, wecan go back to the
simplification with skates.
You don't need skates, but hey,when I get that spot where I'm
stuck and I don't want to drag avehicle across because it's a
nice car, I can pound a skateunder that wheel and make it do
whatever I want.
You know what I mean.
Like different tools ordifferent innovations within the
(31:04):
industry have differentapplications and different wow
factors, that's for sure.
But the skate was almost one ofthe simplest ones.
It was one of them where Isensed the need.
You know, somebody sensed theneed and went oh, okay, what if
we made something that wentunderneath these, that was
softer than the ground it wasbeing pulled on?
That is a wearable item becauseit's going to wear but would
save, you know, and elevate tothe level.
(31:25):
How bad does it look?
Okay, customers and we've seenthis have a a preconceived
notion in their head on what atow truck operator is.
The general public has apreconceived notion of what an
operator is and some of this isjust going to be optics.
Does it hurt dragging a carwith its wheel dragging 10 feet?
(31:45):
You ain't gonna flat spot atire.
The optics alone behind it.
Can it damage something?
Yes, will it.
Probably not the optics behindit, though.
Right, you see a video surfaceand you see a tow truck.
Just you know, winch down andsomething tires are going is
they're dragging across theparking lot and up onto the bed.
(32:05):
Everyone would go that is a towtruck driver.
That is what my idea is now.
You now, so you call for a towtruck and tow truck driver shows
up and the guy just gonna dragit and whatever.
No, and he sits there and hepounces skates under the tires
and he winches it back and heexplains what he's doing.
At the same time he gets to hisbed, he whacks another skate
under the skate to get it uponto the bed and he skates it
(32:28):
all the way up, secures thevehicle, flips around, gets to
offload pounds of skates underthe airside, offloads the
vehicle nice and smooth.
No, eat and no car hop in andand no, any of that kind of
stuff.
What does that do for theindustry?
Holy shit, we've come a longway right.
This isn't what I thought.
This isn't sanford and son.
(32:48):
Hook a hook and just drag yepthis is a professional industry,
that is, is you know, and thisthis driver.
You compare those two driversin that same scenario.
Which one are you calling again?
Speaker 1 (33:02):
oh, definitely the guy pounding the skates
underneath.
The guy who pounded the skatesunder.
I actually got a funny story.
Well, it's not necessarilyfunny, but I was doing my uh zed
endorsement the other week, sonow I'm I can drive things with
air brakes.
Lucky me proving myself.
Anyways.
This uh hydro dick was there andI call all hydro dicks hydro
dicks.
And he was like I had a ford fone of the new ones, ecoboost.
(33:25):
I wanted a 5 liter but theycouldn't give me a 5 liter and
it's got 5,000 kilometers on itand it shit the bed right in the
parking lot, like right in themiddle of an intersection, like
it just shut off, locked in park, couldn't get it shifted into
park.
I was dicking around with itfor three hours in the middle of
this intersection and I finallyjust said you know what, screw
it, I'll get in a toad.
Right tow truck driver showedup and I'm assuming it was in
(33:51):
the middle of the intersectionand he just dragged it onto the
bed.
Well, this guy said that hefreaked out at the tow truck
operator.
It's like oh, that's gonna flatspot my tires and you're just
gonna fuck something up.
I said to him it's like well,it's only being drug.
Maybe 20 feet, the back tires.
You're not really going to flatspot your tires in that
distance, but we do have thesethings in the industry called
(34:13):
skates that you can poundunderneath these tires to get it
up.
Now, is that going to stop theactual wheel pivoting back and
forth on the parking pin?
No, is it still going to looknot so great?
No, it's not going to look.
Is it still going to look notso great?
No, it's not going to lookgreat.
But it's going to get most ofyour rubber up off the asphalt
If you've got a big tiresometimes put two together, or
(34:35):
whatever.
But that is a system that we dohave Now, if you're in the
middle of an intersection andnow he's got a 20-30 foot truck
blocking traffic I'm dragging,I'm dragging nine times out of
ten.
Yeah right, yeah, depends on theoff for the offload, you can
pound skates underneath becauseyou're in a parking lot.
Right, you have more timeavailable, and that's the other
(34:57):
thing when it comes toinventions that we have in the
industry the time factor.
We're never hooking up the samecar in the same spot, and if
your nose is out onto a big, uh,busy highway, busy road, you
got to be a little bit quicker.
Right, so you might not be ableto use all these tools that we
do have in our toolbox, but youknow, the chances are very slim
(35:21):
of me causing damages just bydragging this car onto the bed.
I need to get out of herebecause of the police are
yelling at me blocking trafficright, Whatever?
Yeah, of course.
So as an operator, you'realways going to diminish the way
you look in the overall goal ofgetting the car, the customer
(35:42):
and yourself into a safe spotagain Right the car, the
customer and yourself into asafe spot again right.
Because I would rather makethis one guy think a little less
of me by dragging his car ontothe bed than the 50 people stuck
on the road that I'm blocking,that can't get to their
destination.
They're like, oh, look at thatidiot.
Speaker 2 (35:57):
Well, again there, there's risk evaluation and
everything like that.
Like, I'm not talking about ablocking road, mvc, everything
like that.
Yeah, 100%, I've done that withblocking roads, especially in
MVC.
It's like, okay, I'm going todrag it, get it out of the way
and I'll redo everything once Iget off into a safe spot.
That isn't the argument that'sbeing made here, right, we're
talking about.
You're just broken down in aparking lot.
What happens on the road stayson the road.
(36:18):
What happens in live lanes is acompletely different than what
happens in parking lots,driveways, etc.
No, so, yeah, no, it is.
It is very important to youknow.
Keep pushing the innovationright.
And and for you guys out therethat you know are going to go
ahead and comment on you knowsome, some guys post about
(36:41):
whatever you know.
Ah, you don't need rotators,you don't need, you know,
whatever it is, the back bowlhitch.
You don't need this fancytowing software.
You don't need any of thatstuff.
You know what?
You're right, I don't, but it'sgoing to make my job a lot more
efficient and easier and ispossibly going to help me with
growth in the industry ratherthan being stuck with my mindset
(37:04):
on.
We've been doing it this wayfor this long.
I don't need to change I.
Speaker 1 (37:10):
I'm a firm believer, like I've I'm.
I have the headset of.
I've been doing it this way.
I don't want to change.
However, I know a lot of youguys out there you're no longer
in the towing industry however,if a towing company that builds
towing equipment or tries tointeract with our industry is
(37:30):
innovating, don't hamper them.
The people you need to hamperis the government coming in and
trying to tell you how to doyour job well on that back to
that change on that note.
Speaker 2 (37:41):
So recently this week , um, I watched an episode.
It was.
It was aired on thursday.
Uh, it's through a facebookpage.
If you haven't gone and joinedthem, go ahead and do it.
Uh, called southwest uh towoperators.
I believe is let me just pullit up to make sure I've got
through it.
Yeah, southwest tow operators.
Um, there is a, a, a show thatgets going on called Recovery
(38:04):
Alley.
It is with and I'm going toJeff Neenstead I might have
brutalized that name and he doesvery similar to what we do in a
podcast, but it's a back.
I don't think it's every weekalong those lines, but he talks
(38:28):
about a job that was recentlydone by an operator in the
states I'm not sure where it was.
Mike haynes was, uh, was hisguest, um, mike haynes appeared
on the show discussing a burnttrailer job that they did and it
goes back to something that wehave started to see in canada
and I personally haveexperienced myself, um, and it
was a tractor trailer where thetractor unpinned, the trailer
fully burnt or good portionburnt, on the side of an on-ramp
(38:52):
, off the fog line, meaning notin a live lane, and this
operator uh, company owner, Ibelieve attended to evaluate the
job.
Now, the job, when you get intothese burn jobs and what some
guys don't know if you've neverworked a job of that scale, 90
of that job is is just issalvage right, you are literally
taking you know, excavators,roll off bins, whatever you have
(39:14):
, and and and and, offload andload into it, because it's a
write-off.
Yep, and one of the biggestproblems with that is is, though
we are equipped in the towingindustry and even my company is
very equipped for a lot ofscenarios, a scenario of that
scale.
You are calling in contractors.
Right, there's companies thatare dedicated directly to this
kind of stuff.
We have one that we deal withlocally who has, um, pumper
(39:36):
trucks like sucker trucks androll-offs.
So anytime we get a majorcleanup, like we did on that
wreck that I shared, they arebrought in with bins and their
pumper trucks to.
You know, we will suck fuel outof a tractor.
We will not suck fuel on a tankthat's been burnt and fire has
applied water and and andsolution and everything too,
because it's gonna screw uscontaminated.
(39:56):
Yeah, yeah, 100.
So we call them in for thatkind of stuff.
So when you have that, theproblem is when you call in a
contractor, a contractor doesn'tgive a shit when you're going
to get paid.
Yeah.
Right.
So this gentleman, you know,called one of his buddies who
does this kind of thing and saidI've estimated it's probably
about 16, 15 to $16,000 is whatyou're going to pay, because
(40:17):
there's disposal, you know, plusthe equipment on scene and
everything else, right, and hehad no guarantee of payment.
He was not sure if theinsurance, if there was any
insurance on this trailer, andbecause the truck had unpinned,
he had no collateral in thetruck.
All he had was this trailerfull of chicken, like chicken
breast, I understand, likeprocessed chicken, and so he did
(40:40):
what so many operators havewanted to do before and and I do
apologize, mike haynes, if youdo hear this, if I'm
paraphrasing your operation um,you can go back and find
southwest toe operators onfacebook.
Go back and watch the video.
It's on youtube, I believe aswell.
Similar to us is that he.
He told the officers and it wasa rotation call that I am not
equipped to do this.
(41:00):
I am not equipped to financiallytake a 15 000 to 16 000 risk
and not get paid yep, you'regambling at that point you are
and you are gambling a largeamount, and even you are
gambling with the opportunity tonot double your money but have
about in ontario's sake.
It's normally about a 15 markup.
(41:21):
It could be up to, I believe,25 down in the states.
Um, on, that bill is all you'remaking plus you're paying their
bill up front, you're waitingto get paid, you're dealing with
the insurance, you're dealingwith all of that, yep.
So we decided to turn the jobdown and that is something we
have talked about.
I've ran into that've ran intothat exact same scenario, just
not with a loaded trailer.
I've done it with campers.
I've done it with you know well, two campers that I've had so
(41:44):
far.
A motorcycle recovery nothingquite on that large of a scale.
And you're seeing this more andmore in the towing industry
because a these guys arecarrying zero to little
insurance coverage.
You try and get through to anemergency line on a weekend it's
damn near impossible or on anight, which is when these
things happen.
(42:04):
If this happened between Mondayto Friday, eight to five, you
have a chance of confirmingsomething.
With a couple hours delay,before you get to the job right,
the trucking companies willtell you well, my truck's not
pinned to it anymore.
It's not my problem, it's myinsurance company's problem.
Deal with them.
You talk to the insurance andthey go well, we cover the
trailer but not the cargo.
You talk to the cargo insurance, like there's so many insurance
companies that are involved inthis, and so mike king's, you
(42:27):
know, made the recommendation to, or, you know, made the
decision to, not do the work.
He ended up doing the job aboutfour or five days later, after
spending four or five daystalking with insurance companies
.
He didn't just say no and let itgo.
Yeah, he said I'm not.
You know I'm a big believer.
I'm not.
It's not that I'm saying no,I'm saying not right now, not
until I can confirm something,and that is such.
(42:49):
It was a really good episode towatch.
So I really do encourage againsouthwest toe operators on
facebook.
I really encourage you to goback and watch the episode.
They had a little bit ofinternet connection issues.
As we've seen with guests.
Guests are not equipped the waywe are, so the mic quality is
not the greatest.
Maybe there's little thingslike that, but that is what
happens when we're, when youdeal with the public.
Speaker 1 (43:10):
Who's, you know, not doing a weekly podcast yeah,
yeah, like you see that in a lotof different industries too, to
where let's take farming withcrop insurance.
If the crop fails, they have atleast insurance on this, to
it's not going to go bankrupt,right.
Speaker 2 (43:29):
We don't have any sort of safety net for these
jobs that we do.
Speaker 1 (43:39):
If that's an insurance company that wants to
come out and say I'll insure youIf you don't get paid on a job,
I'll pay you out 80%, theywould make a killing.
Just off the hop they wouldmake a killing.
Speaker 2 (43:51):
Yeah, like we need to have an insurance company, like
almost like a collectioncompany, that guarantees our
bare minimum rate that we setwith them, and then they go
after the rest and take a smallpercentage.
Yeah, I mean, it's kind of whatthe insurance companies do.
Speaker 1 (44:03):
We should do it too yeah, we need an insurance
company to fight.
The insurance companies fighton their level but?
Speaker 2 (44:11):
but no, it's true and and it was a comment that I
made on that, and and it'ssomething that I've seen before
is that everyone else thatresponded, the state trooper
that responded, the firedepartment that responded I
don't think there was a need forparamedics because the truck
had unpinned from the trailerbefore it fully engulfed.
All of those people the highwayroads, people that showed up to
close the, the ramp or whatevermay be needed all of those
(44:32):
people showed up with aguarantee of payment, the only
ones that show up to thesemassives.
Look at that wreck that I did acouple days ago or a week ago,
whatever it was.
There was fire departments fromthree different stations, there
was police on scene, there wasministry of environment on scene
, there was the roads guys.
(44:53):
There was all the like.
Millions of dollars worth ofresources were dispatched to
this and the only one thatshowed up that wasn't guaranteed
payment was us, and we are theyou know, and we are equally is
expected to perform and react inthe same way that that.
Some of these others are right,like I am.
(45:14):
I am expected to, when I getthe job, to start working on the
job.
I am not expected to sit backand ask questions hey, we need
the road cleared.
You want to do the job?
Okay, okay, we'll go to the job.
Well, no, I need to make sureI'm going to get paid.
No, next, right, we'll just,we'll just go next, because
somebody will is not going toget paid and we have seen this.
(45:35):
The abandonment rate on lightduty vehicles alone is 30 in
ontario.
Right on these trucks.
I still have trucks and nowI've got a burnt truck, I've got
a burnt trailer and I've got aburnt cargo.
The value in that is zerodollars.
It is the scrap weight, if that, that you will get for that
vehicle.
So what is stopping a truckingcompany from just?
(45:56):
You know, especially if it's asmall operation, right, if
you're talking these transfleets, these, these massive
companies, little less concerned, their insurance company,
because they deal with so manyclaims, is going to be a lot
tougher on you.
But there will be payment beingmade.
A little mom and pop operation,right, with maybe two, three
trucks burn.
This thing happens.
(46:16):
I'm shutting down the company,I'm not putting a claim through
my insurance and I'm reopeningunder something else.
Because I'm not going to paythe 30, $40,000, right, plus the
value of the truck andeverything else, because my
deductible is this is 50,000 andit's only going to cover me for
another 50.
And at that point, my premiumsare like it's insane, but we are
still expected to respond.
(46:37):
Like it's insane, but we arestill expected to respond.
So again, do I need guaranteesto get payment?
No, but I'm really gonna wantthem and it's gonna make my job
a lot more efficient and mycompany a lot more profitable
when I get them yeah well, I'vehad it before, to where I've
showed up to do police calls andyou're like oh, oh, I'm not,
(46:57):
the company's not getting paid.
Speaker 1 (46:58):
Yeah, I'm not getting paid on this yeah, so I'm not
getting paid for this.
So then your quality of workgoes to the shit because you're
like I'm just doing this forcharity, right, but see in light
duty, though guy it neverreally like.
Speaker 2 (47:10):
I know, but these stuff it's a mentality, yes, but
if you actually look at thebusiness and donuts the dollars,
right, like you talked aboutdollars to donuts whatever.
If you look at at the, thevalue of sending out a light
duty resource to go grab a carthat you're never going to get
paid for and throw it againstthe scrap value of that car that
you're going to get right,provided this isn't a you know,
down a rock cliff and everythingelse we're talking like a you
(47:33):
know you're going to lose maybe50% right Off the profit.
Yeah, you go, so okay.
So 50% off a $300 call.
Let's say you're going to lose$150, right, Companies can
absorb that.
They shouldn't have to.
I don't want that being clear.
But you know, as long as thisisn't a hundred of these a day,
(47:55):
the company can absorb that.
When you're talking $15,000 insubcontractors.
Yeah $1.1 million trucks.
Yeah.
Plus the labor of the guy thatgoes with it, because you know
again, you know these operatorsare paid more than guys that are
doing just lighter duty tows,all that kind of stuff you throw
, all that cost, your loss isexponential compared to doing a
(48:20):
car that you have right, I thinkthat's where we start.
I think that's where we start topush is on the little stuff,
because it's just much more likeit happens, much more often and
again, depending on where youare like I am, you know if
you're contracted with a, apolice department, there could
be clauses in there that requireyou to do the removal, no
(48:40):
matter what Right.
You may not have that option toopt out of it Right.
So you got to know yourcontracts and have an
understanding of them.
When it comes to us, withprovincial police, there is no
contracts Unless you're in thesepilot zones or there's
contracts there.
I'm sure I know there'scontracts.
I just don't know if there's anyou know spec.
Speaker 1 (48:59):
You know that, you, but you can also run into issues
because I've worked for acouple of different companies to
where the owners are kind ofhands off, right.
So as a driver, you show up,you are the one making the
judgment calls, right, which isscary.
It is scary to just.
It's already scary enough to,as a business owner, to say I'm
(49:20):
going to let you drive around ata $100,000 billboard and
represent my company.
You are the face of my companyanytime you have an interaction
with someone, let alone now.
You're making decisions andbilling practices on how much
company the company is going tobe making, billing practices on
how much company the company isgoing to be making right and
(49:40):
it's.
It's a lot to instill into adriver that could be new, might
only be six months in.
You don't know if they're acompany man or not, or company
woman.
They might not have your bestinterests at heart and they
could be like well, thecompany's not getting paid, so
fuck it, I'm just not going todo it, which is the wrong way of
going about it.
Instead, you could, you know,dive into it, make a few phone
calls before you do somethingright.
Speaker 2 (50:02):
Well, that's it more information about it, instead of
just saying, nah, fuck it, I'm,I'm out of here I think that's
one where, yeah, no matter what,you can't make that decision on
your own as a driver right, Ihave a I have a problem with,
like you've got to put certaintrust into drivers and employees
to make decisions Right, butyour, your decision-making ends
at a certain point.
Whenever it comes, yourdecision-making applies to how
(50:23):
you are safely going to tow andrecover this vehicle.
That is what we've trained intoour employees.
The decision of walking awayfrom a job or or having
potentially major effects on acompany one way or another is
not up to the drivers oremployees discussion.
Right, that is up to managementsupervisors.
Speaker 1 (50:41):
A lot of companies haven't drawn that line in the
sand, or that's.
That line is very murky right.
A lot of places are just.
Especially once you get intothe smaller operations it's of
course you put more trust in thedrivers because, oh well, billy
Bob Joe's not going to screw mebecause you know I I make sure
he's got food on his table forhis family, but maybe billy bob
(51:05):
joe's having a bad day.
Speaker 2 (51:06):
You never know when it happens, and that's always
going to happen with operators.
They have, um, they have baddays, just like the rest of us.
Everybody has bad days and noteveryone's always going to make
the right decision.
So, that being said, we thankyou for joining us for another
episode of the Towing Lifepodcast, episode 150.
Again, on behalf of myself, Iapologize personally for not
doing the live.
We will try and reschedule at abetter time.
(51:28):
It is a good time to mention.
Don't forget to head over to thewebsite, wwwtowinglifeca.
Find your merch.
There's a contact us link there.
Email us at the towing life atgmailcom, or find us on Facebook
at the towing life podcast.
If you are watching over on theYouTube side and you've made it
this far, don't forget tocomment down below.
I am serious.
I need recommendations for anoff-road go Jack, and there is
(51:50):
somebody in this industry thathas come up with something and I
want to hear about.
So, on behalf of my on, and Iwant to hear about.
So on behalf of myself and mywonderful co-host, mr Tomangie,
we thank you for joining us foranother episode.
And don't forget, it's not whatyou need, it's what you want,
take care.
Speaker 1 (52:08):
Toodles.
It's not what you need, it'swhat you want I don't know if
that was right, but have youtold that saying to your wife
yet?
Speaker 2 (52:29):
listen.
My wife had a massive steaklike she sent me to do groceries
yesterday while I was hungry oh, that's bad not like groceries,
but like I had to get somestuff for dinner.
I ended up with like these likethree inch thick steaks,
asparagus, this, these curryball things that I bought.
Speaker 1 (52:47):
You spent a hundred dollars, I spent a hundred
dollars on like one paper bag.
It was so good though.
Speaker 2 (52:54):
It was so good.
We only have one comment on the YouTube, and that
was mygreat-great-great-grandfather
was the inventor of marshmallowfluff.
Speaker 2 (00:11):
I got a.
Jeff Paquette will randomlysend me messages.
I can tell when he's listeningto our episodes.
It's a W, not a double V.
The name itself screams wooblyboobly.
Also, I find it concerning thatCanadians don't grow up on
fluff or nutter sandwiches,which would be peanut butter and
(00:31):
the marshmallow, I'm assuming.
So I can always tell, becausehe always send me little.
I do the same thing to him whenI'm listening to his episodes.
I'll send him.
As I hear something, I'll sendit to him.
Speaker 1 (00:42):
Oh, that's from the Toe Business podcast.
That's the Toe business podcast, the toe business podcast.
Speaker 2 (00:45):
Yeah, you're a good dog.
Speaker 1 (00:47):
I love the flannel shirt and the basketball shorts
they're the only pair of shortsI own, okay okay I only own one
pair of I mean I'm wearing- verysimilar shorts right now and
just a t-shirt.
It's uh, laundry day.
That's the only reason why I'mnot wearing jeans.
Speaker 2 (01:01):
I gotta start my laundry before I leave after
yeah, yeah, I have now got myrhythm down with my uniforms
that as long as I do it onSaturday or Sunday, I always
have enough for the entire week.
Like I was doing it likeWednesday and then, like it was
just all over the place, Ifinally nailed the routine down
and then I keep forgetting aboutthe routine.
Speaker 1 (01:19):
That happens.
It happens to the best of us.
Speaker 2 (01:21):
Routines in towing are meant to be broken.
Speaker 1 (01:31):
Hey everyone, I'm Brad from Calgary.
This is Sean from CambridgeOntario.
I'm Terry from Cornwall,Ontario.
Hey, this is Larry from PitMetals, British.
Speaker 2 (01:39):
Columbia, and you're listening to the Towing Life
Podcast.
You're listening to the TowingLife Podcast.
Speaker 1 (01:49):
Welcome to the Towing Life Podcast, where the ditches
are deep, the trucks are loadedbut the drivers are not.
I am your host, tow man G, and,as usual, I am joined by my
co-host, friend and formerco-worker, the man with very
strong opinions, mr Plain Guy.
Speaker 2 (02:02):
What is going on?
G.
What is going on?
Speaker 1 (02:06):
Oh, here's hoping my internet holds up this episode,
because last episode it was dogshit yeah, it wasn't great.
Speaker 2 (02:14):
Well, that being said and maybe it is a good thing
that we aren't doing our liveepisode for the 150th episode I
want to personally apologize forthat.
Um, that was completely adecision on my part.
Um, unfortunately, in August,my family shares a lot of
birthdays, like a lot Um and myfamily put together without my
(02:35):
knowledge while we were planningthis live, and we're unable to
move a, a dinner, a get togetherfor to celebrate all the
birthdays, right.
So there's the three that wecelebrate here and then there's
a couple that we kind of throwin there a little farther out in
august, because all in the samemonth of august, we have myself
, my grandfather, my nephew allabout the same time.
Fun fact, my grandfather isexactly, almost to the day, 50
(02:58):
years older than I am and mynephew is 20 years younger than
I am, so and there's a 70 yeargap between them, almost to the
day, like we're all within like10 days oh, so your nephew's?
what 25 now easy guys 15 hardestworking 15 year old I've seen
in a long time.
(03:19):
Um definitely doesn't takeafter his uncle, because at that
age I was definitely not thehardest working 15 year old he'd
ever find, and my grandfatheris the hardest working 85 year
old.
Um only recently retired Ithink three years ago when he
(03:40):
was like 82, or four years agowhen he was 81, um from driving
dump truck his entire life andit was only because he just
didn't have the patience to dealwith the drive test people
anymore and he had to deal withthem, I think, every year.
So, um, happy birthday to them.
Uh, happy retirement to mygrandfather, who continues to
not stop.
(04:01):
You know, or he's one of thoseguys.
Unfortunately, once he stopshe's gonna die.
So he refuses to stop and at 85years old, I mean, the guy is
still in better shape than I ammost days.
So, um, props to him.
So, yes, that is the reasonthat we canceled the live
episode.
We are going to look atreschedule.
I'd like to do something, maybearound the toe show time, like
you know, like we've done, wherewe recorded um, you know, maybe
(04:24):
do a recording, but also do alive together right from the tow
show, maybe on one of thenights.
That's kind of the idea thatI've kind of been bouncing
around just because schedulingprior to that is going to be
very tough yeah obviously, likemost towing industry, most
towing companies, we've gottento that little bit of a lull
time I don't know if you youknow, if you remember g.
(04:45):
Normally this time, once schoolgoes back until winter hits, it
can be a bit of a downtime um.
So we are seeing a decrease,especially on weekends and
nights and everything.
So it's kind of freed up alittle bit um of time for for
scheduling with the show.
Speaker 1 (04:58):
In that my area would be during the week.
The weekends are still hecticas hell because of all the
tourists traveling.
Speaker 2 (05:03):
Yeah, but so are we with the 401 corridor, but
they're just not doing the like.
The family vacations aren'tgoing on, which is what we would
see, I guess, a lot of our, ourvolume on see, for me it's a.
Speaker 1 (05:12):
I'm up in cottage country, so a lot of people are
still heading up there.
As you're coming into the fall,a lot of them are going and
closing the cottages until laborday yeah, until well, even
after labor.
A lot of people will keep themopen to the end of September,
into October, when they'reactually closing it up, because
some people are diehards, you'relike I'm paying a second
(05:33):
mortgage.
I'm going to use it as much asI can.
Speaker 2 (05:36):
I mean, and rightfully so.
Speaker 1 (05:37):
I don't think I can blame anyone for that.
Speaker 2 (05:40):
So it is a good time to mention, before we get too
deep into it, questions,comments, concerns for the show,
um, any opinions on things youmight want to see in an upcoming
live show.
If we can get it done, uh,closer to the toe uh toe show in
Ontario.
Um, you can visit us atwwwtoeinglifeca.
Don't forget you can also getyour merch while you're there.
You can email us at the towinglife at gmailcom, or you can
(06:03):
visit us on Facebook bysearching at the towing life
podcast.
If you are on the YouTube sidewatching, welcome, and don't
forget, you can always commentright down below.
Hit that like, hit thatsubscribe while you're there.
Get notifications every time anew episode drops every week.
Speaker 1 (06:22):
So you've had a busy week, by the sounds of it,
because you've got our show listall just jam-packed with stuff
I've.
Speaker 2 (06:27):
I've been motivated um mainly, you know, fun fact.
A lot of the motivation thatcomes to this show and the
reason that sometimes makes ithard and easier to record weekly
is the fact that we experienceso much in a week, every week,
and that experience comesdirectly to this show, whether
it be situations that we'regoing to talk about today, um,
(06:49):
ideas for equipment, differentthings like that.
So, yes, I have had a busy week, right, I have, in the most
recent time, um had quite theterrible luck and I think we've
talked about it with damageclaims yep so one thing we are
seeing in a lot of new vehiclesis the going away with neutral
(07:11):
releases.
Right bmws, there's like a skidplate underneath that you have
to remove and put in an allenkey.
A lot of these new electriccars short of the teslas that
have a tow mode providing youhave 12 volt power.
There's a lot of newer stuffthat the engineers are really
(07:31):
not taking into account on thetowing and recovery side of
things.
That is making our job moredifficult.
One personally has led to adamage claim.
It was a fully electric vehiclethat was locked up All four
wheels locked up at a chargingstation not a good angle to get
to it and it was an operatorlapse in judgment.
They ended up grabbing a tierod.
So fun fact for operators outthere be wary, because new
(07:58):
vehicles inner tie rods arebecoming part of the entire rack
and pinion.
This is the second time that Ihave seen this.
So if you bend or break aninner tie rod, you are not just
replacing the inner tie rod,like you were back in the day,
you are replacing the entirerack and pinion.
Ouch, yes, my most recent claimwas on a 2024 Kia.
(08:24):
I think it's a Kia EV6.
Right, I got this powergenerating station that just
bricks these cars every timethey plug in and I had an
operator who made a terriblemistake and was not secured it
was pouring rain, did not grabthe control arm, actually ended
up grabbing as well the controlarm and the tie rod.
(08:44):
When you've got a vehicle fullylocked up, even with skates,
and you pull on that, you'regoing to bend it.
Fun fact currently rack andpinions for 2024 kia ev6s come
in at about 7700 canadian oh,$7,700.
Speaker 1 (09:06):
Canadian.
Oh yeah, Retail Ouch.
Speaker 2 (09:07):
So, operators, the cars are getting trickier, the
equipment you know required isgetting trickier and trickier.
So please do yourself a favordouble check things like right.
We've talked about advice onthose Fords on how to avoid that
skirt damage.
You know, keep an eye out onthese keysords on how to avoid
that skirt damage.
Keep an eye out on these Kias,because when they fully brick
(09:28):
they lock.
Now it got me talking.
My owner and I were talkingafter doing this damage claim
and went.
You know, one thing we've neverreally looked at but we might
want to inquire about is Gojacks.
Speaker 1 (09:40):
Oh, you've never had Gojacks.
Speaker 2 (09:43):
I've never had Gojacks.
Now I have been doing myresearch on gojacks right,
because they've become ever morepopular and you're seeing you
know off brands and differentthings like that.
Like you know, we are one thatI'd rather get good quality and
get it once than buy them sixtimes over a five-year period
yep.
But that being said, I see amajor flaw with gojacks.
They aren't meant to get avehicle onto a flatbed no,
(10:06):
they're not they are meant toget a vehicle relocated into a
position that you need, whetherthat be to winch it on the
excuse me flatbed or um, in shopscenarios and whatnot.
So my question is and andbefore somebody comes at me in
the comments just use skates andand da-da-da-da-da, is there an
(10:27):
off-road version of a Go-Jack?
I have looked and I have beenunable to find anything, or
unable to find people loading.
Is the off-road version of aGo-Jack a dolly?
Speaker 1 (10:40):
You don't have the turning capabilities with a
dolly.
Speaker 2 (10:42):
You don't have the turning capabilities of a dolly.
But if you're going straight on, you don't need the turning
capabilities.
Speaker 1 (10:49):
I have used a set of dollies to load a car onto a
flatbed and that was justbecause I had the dollies on the
truck from a previous call.
I did that day Like we don'tnormally carry dollies on our
flatbeds right, just because wenever.
When we we ordered the trucks,they weren't set up to carry
dollies right and unless youfrom the factory, that truck has
(11:09):
a plan to carry dollies, it'svery hard to put them in after
the fact 100 finding space onflatbeds.
Speaker 2 (11:15):
We know we packed them full of everything oh, yeah
, for sure.
Speaker 1 (11:18):
And the downfall of it was it was a, a larger.
I think it was like an olderlexus suv, so it was fairly wide
right.
So I had to have the dolliesout on the widest setting just
to be able to get it on the carand you've got like an inch on
both sides wiggle room to get itonto the bed.
(11:40):
That's without rails on the bedwithout rails right so I was
doing this in the dark.
I wasn't.
I didn't have overly amount oflike flatbed experience to begin
with, um to at that time, andit was difficult to get it up
there and to get it lined upbecause obviously if you got to
put dollies on something to getit onto a bed, you have very
(12:02):
limited control of that vehicle.
To begin with, this thingdidn't have the keys.
It was locked in park like itwas just a.
It's a cluster and I think Ihad to load it backwards.
So the dollies went up firstfor some strange reason, um, and
it was pulled into a driveway.
So with in between trying towinch it onto the bed and using
(12:22):
the steering of the car to tryto get it perfectly lined up and
the front tires weren'tspinning very well either.
I think they didn't spin either.
So it was a cluster, sosteering is kind of irrelevant.
whenever front tires are sliding, it's more so to pick the bed
up a little bit, move the truckright, just to get the front end
to slide over.
And then, once I got it upthere, after I took all my
(12:46):
straps down, strapping over topof the dollies with the
eight-point tie down, the dollytires got in the way of the
actual straps, right, right.
So it was a royal pain in theass.
Now, this particular call.
Since I was doing it in thedark and I only worked days, I
didn't finish the call.
I drove it back to the shop andanother operator finished the
(13:07):
call because they were on thenight shift and that was the
truck they needed to go into,right, um, so unloading it.
I can't remember how well theydid it, but I know it was a pain
for me to get it on.
Speaker 2 (13:16):
And then well, and that's what I'm wondering.
I'm wondering if people havesuggestions on things that I'm
not thinking about, because I'msure, and and again, some people
come like, just skate it, no100, but you're, you're starting
to see like aluminum a arms andall that kind of stuff and and
even on on four skates, gettinga vehicle up onto a bed with
aluminum arms.
You are starting to risk, youknow, you know what I mean like
(13:39):
we're starting to like a, a gojack scenario with a, you know,
if somebody's modified one,maybe, and that might be the
route that I'm looking at right,like I've thought about just
getting an off-brand, cheap setof them to be able to, you know,
cut them up and, and you know,apply what I want to apply to
them um, you almost need asecond set of go jacks for your
(14:03):
go jacks, like a set of go jacksto go underneath the go jacks
with the little caster wheelswith bigger rubber tires that
just pick the standard go jacksup off the ground a quarter of
an inch, because you don't needmuch.
No, you don't need much, right,like I don't need a six inch
rubber tire or a dolly size tire.
I just need like a four inchwith a little bit of air and
(14:24):
some clearance on it so thatwhen it hits that bed rail, it's
not a hard plastic caster andit doesn't risk pulling the
vehicle over top of the go jackand and kicking the go jack
underneath the vehicle.
I think it's something you andI had talked about.
So if there is not some, beforeI start chopping up a set of go
jacks, if anyone out there hasany suggestions and this is what
the towing industry is about islearning from others
(14:46):
experiences and improvingyourself so if somebody does
have an idea for these, pleaselet me know.
I am open to suggestions, I'm.
I mean, they have the robotthat picks up the car and they
can just put it on the bed.
But and I'm not saying that'snot a solution- but that's gotta
be what?
Speaker 1 (15:04):
probably a hundred thousand dollar piece of
equipment easily.
If not, I would think.
I would think, maybe evencloser to 150.
Speaker 2 (15:13):
What I, what I get a kick out of and this is
something topic wise that Iwanted to bring up I this was
the video I was referring to inthe in the beginning is that I
seen a video of a technician whowas doing brakes on a vehicle
and he had this handy, dandylittle snap-on tool, and what it
was is he would put the rotoron and the rotor would sit,
(15:35):
would always slide out, kind oflike a rim and tire would yeah
right, and so he had this handylittle tool that he would put on
and it would clip on to the,the, um, uh, the stud, and just
hold, like.
It was kind of like a, you knowjust a metal thing that was
click, click, click, click andit would hold the, the, the
rotor, in place.
It's all it was fancy, simple,simple little tool and what it
(15:59):
would do is it would help whilehe was lining up the caliper
bracket and everything, holdthat rotor in place so that he's
not trying to hold it with hisknee or whatever.
And one of the biggest commentshe got every time he showed off
a tool like that is you don'tneed that, right, and that is a
comment that has been soprevalent in the towing industry
for so many years, right, youdon't need that.
(16:22):
You don't need that ball dog,you're right, you don't need
that.
You don't need that ball dog,you're right, you don't need
that.
Okay, you don't.
You don't need impact guns tochange tires correct, right?
You don't need battery poweredratchets if you're a mechanic
right, you don't need.
Speaker 1 (16:37):
You don't need a flatbed a record, could do
everything absolutely all ofthese things.
Speaker 2 (16:42):
You're right, you do not need to complete a job.
However, I want to complete thejob easier and more efficiently
, and and that is it when he,when he said that, it stuck with
me right away, because how manytimes have we seen on social
media comments like you don'tneed a rotator?
(17:02):
Back in my day, we did thatwith two straights.
You know two straight trucksand uh, and a little bit of
ingenuity.
And you're right, you don'tneed it.
You don't need an air pump.
You could use a bicycle pump.
You don't need an impact gun todo your tire changes.
You could use a tire iron.
(17:23):
But, god damn, it makes the jobeasier.
So, before so quick to dismissany sort of innovation, right,
and somebody can come out.
You don't need go jacks, youcan use this.
You can use a little bit ofnon-dish soap on your bed.
You know what?
You're right, I don't needskates dish soap, a hundred
(17:43):
percent, but it makes my job alittle more easy and a little
more convenient, right, you, youdon't need and it's so
frustrating because I find thatas the attitude that the
industry approaches in so manydifferent ways, right, we talked
about it back when we had theback bowl hitch.
You don't need that.
You can fork off the off thethe hitch.
(18:05):
You're right, you can.
And you're right, I don't needthat.
But instead of going andgetting forks and everything
else and ensuring I have propersizes, I could use this tool.
I want this tool.
It's going to make life moreefficient for me.
I don't need skates, but itmakes it easier.
I don't need dispatch softwarelike toe soft, but it make right
(18:28):
.
I could do every call pen andpaper like we used, to a hundred
percent.
You don't need it, but god damn, does it help make your job
more efficient and easy, andthen you can focus on other
things well, it also reallydepends on who you are like.
Speaker 1 (18:41):
You always gotta weigh the pros and cons like the
debate in between go or uh,skates and dish soap.
Okay, you spread your dish soaponto your bed well, you got to
clean that up afterwards, right?
Instead of go jacks, okay, well, it's not as much of a
consumable as your dish soapwould be.
So you gotta keep make surethat you've always got the dish
(19:01):
soap stocked up.
You'll get that one call andyou're like oh, I need to go to
the dollar store first to getsome more dish soap, but you
always have a set of skates onyour truck, as long as you don't
lose them right or you can getthem out right.
So there is pros and cons toboth systems.
It's just whatever works outbest for you as an operator or
the company.
(19:21):
Right, dollars to donuts, whatis more efficient?
Speaker 2 (19:25):
right, but we see that and I'm okay with that,
right, I'm okay if you want tostick with this.
So I'm not going to sit thereand go.
I might tell you, hey, youshould maybe look at investing
in some skates, but I won't tellyou, don't need that, you don't
even don't it's sometimes havea hard time crawling up the lip
of the bed too yeah, you needit's not a full yeah, it's not a
(19:47):
foolproof plan.
Speaker 1 (19:48):
Right, you still got to think outside the bun
sometimes and figure your shitout.
But I do admit that the usinggojacks to try to get up on the
onto the bed itself is anightmare and what if you have
the same scenario with a vehiclefully locked up in a gravel
parking lot?
Speaker 2 (20:05):
yeah gojacks aren't going to do anything no right,
not the current setup, andthat's what I'm saying.
There's got to be something outthere.
There's so much innovation.
If not, I'm giving somebody amillion dollar idea, right, I'm
not sure it's a million dollaridea, I don't know how many
people buy it, but like an ideato run with.
And if you have a product, Iwill test it.
Right, we've been here before.
If you have a product, I willtest it.
Right, we've been here before.
If you have a product that youthink meets the requirements
(20:27):
that I have, I will gladly testit and review it, because there
is so much innovation in thetowing industry as much as we
are so behind in the times, andI think a lot of that was caused
because of the old schoolmentality we brought into this
industry, where you don't needthat, you don't need to be fancy
, you don't need to have aremote for your winch.
(20:50):
You're right, you don't need aremote for your winch.
But do you know how nice it iswhen you're turning a car out of
a parking spot onto yourflatbed and you can sit in the
car or stand off to the side andsteer the vehicle while you
winch it?
Yep.
Think about how much easier thatwould be.
Do I need that?
No, Think about how much easierthat would be.
Do I need that?
No, but that mentality right,People need to stop looking at
it as a, you know, discouragingthat kind of innovation.
(21:11):
You know, I truly believe thecompanies, the towing companies
that have become top line and Italk NRC, Miller and all that a
rotating tow truck, a rotatingboom at one point was you don't
need that.
And imagine if somebody wouldhave took that one.
You know what?
Yeah, yeah, I guess you don't.
You don't need that in theindustry.
(21:31):
You're killing innovation,right?
Listen to ideas that are comingout.
Look at the new technology thatis available and for, don't
forget, you don't need it,You're right, but you can make
jobs safer, more efficient.
Perfect example Synetics.
We run Synetic headsets on allof our heavy recoveries.
(21:53):
You do not need Synetics.
I did recoveries for yearswithout Synetics.
But my God, does it speed upthe process when I don't have to
walk 100 meters to go find aguy to tell him a little task
that I need him to do or tocheck in on something he's doing
, and I can just check right inon him.
Right, it makes life so mucheasier.
(22:16):
I believe I have a knock at mydoor.
No, maybe not might have been mydog's tail wagging outside the
door.
Um, but right, when, when youcan communicate something that
you need to communicate at adistance, at a decent distance,
while working a recovery sceneespecially the scale of the one
in which we worked the other daywhen you've got multiple scenes
(22:37):
going on at one time, you don'tneed it, right?
That is going to kind of be thethe.
The mantra of this episode isthat you do not need something.
Speaker 1 (22:47):
Well, it was the previous company I worked for.
We wanted to implementToastsoft into the company, and
when I say we, it was me and themanager.
They did, by the way.
Yeah, we did.
But we had extensiveconversations with you about
this software and every time youshowed us more we were like, oh
(23:08):
, that's badass, Like we wantthat.
That is cool that we saw theability to streamline our jobs
and make our jobs more efficientWell, not necessarily our jobs
as drivers, but the back end andthe dispatching of jobs and
just make it easier so dispatchdoesn't have to send us a text
message about a call and maybethat calls for two days from now
(23:30):
and then when it comes to timeto do that call.
We got to scroll back throughall these text messages to try
to find if you didn't forgetabout it if I didn't forget
about it, that information towhere?
if, okay, I need a tow next week, all right, I'll just plug that
into the system and schedule itfor that day and it the
dispatch gets a reminder.
However, that actually works.
(23:51):
But you've got that callalready scheduled in and with
all that information.
We went to our owners and wewere like, hey, this is what we
want.
Can you take a look at this?
We, we are on board with this,we want this, and they were able
to see the benefits for it aswell.
And it's just once you figureit out and you can see a path
(24:12):
and an avenue of oh, that'sactually going to work.
Let's follow this.
Speaker 2 (24:17):
Well, if you look currently like I've actually
just opened my Toastsoft, as youwere saying that, how the
scheduled calls works, in caseyou weren't sure on the other
side and I got no problemplugging ToeSoft because again
it's one of those tools You'reright you don't need, but man
you are going to want um, whatit does is is there is a tab
specifically to schedule calls,so it shows you scheduled calls
(24:38):
within the next week and kind ofa standby list.
The day that that call becomesis scheduled for at midnight it
auto puts it into the dispatchesstandby.
So it auto.
So, like I have, you know, acouple of calls scheduled for
the 26th, I got three for the26th.
So on midnight of the 26ththose three calls will go into
the standby.
Yep.
(24:58):
And if I have them, I canactually have them pre-scheduled
to drivers, pre-dispatched todrivers on a set time of my
choice.
So what will happen is they'llget a little ding that says, hey
, you have a scheduled callcoming, like you know a
scheduled call was just assignedto you so they can see all the
details of the call.
The day of it'll actuallydispatch, depending on the time
that I set for it.
(25:19):
Dispatch to the driverautomatically.
Speaker 1 (25:21):
That's just bad-ass.
Speaker 2 (25:22):
That's just saving company.
You know that.
That is the difference betweenforgetting about a customer and
not forgetting about a customeryeah, like we've had it.
Speaker 1 (25:31):
I want don't want to say many times, but it has
happened before where a callcomes in on the weekend and the
weekend dispatcher takes it downand the weekend dispatcher
where we work work from home,right, and she worked out of a
truck a lot of times, workedwith one of the drivers and come
monday morning powwow at 8 amto hand the phones back over to
(25:52):
the weekday dispatcher.
There was a lot of informationthat needed to be trans, uh,
transferred, and sometimesthings slipped through the
cracks, right, and oh well, I,this guy called and asked for a
quote and I gave him a quote andhe was, he was pretty sure, but
he's going to call back in andfigure it out.
No one actually calls the guyto confirm he's.
(26:13):
He was just under theassumption that we were going to
show up on the thursday to dothe call, right, but it's just,
you forget about it, right, andit's not pressing, it's four
days away from now, I can do itlater.
It's not the thing on Mondaymorning that I need to take care
of immediately.
And things obviously slipthrough the cracks to where, if
(26:34):
you have a system like this, youpunch it into the computer once
, and the computer will rememberit for you 100%, like I
legitimately have.
Speaker 2 (26:42):
like your scheduled calls, you can do quotations and
you give a customer a referencenumber for a call number and
then that if they call back ontoanother shifts, dispatch they
go.
Yeah, I got this reference.
You know one, two, three, fourfive and dispatch goes okay.
One, two, three, four, five.
Okay, john, like you're alreadytaking all that information
anyways.
Why would you take it again?
But you're right, I don't needit, but I want it.
(27:05):
Right, but it's going tostreamline things and and again.
Toast off to just one exampleof that.
Speaker 1 (27:12):
We're not sponsored by toast off.
No, absolutely Absolutely notwe have done sponsorships with
them in the past.
Speaker 2 (27:18):
And that's because they are a great partner.
Speaker 1 (27:20):
Yeah, we love what they provide, but they're not
paying us to say this.
Speaker 2 (27:25):
Now think about this too.
So I have you know, as yourfleet grows and again, we've had
different views on this becauseyou've come from smaller
operations, I come from a littlebit bigger, but even, that
being said, even the smalleroperation, hey, I got to book
this truck in for a, amaintenance, for a repair on
something, for whatever, I willgo and look at the scheduled
(27:46):
calls and see before I book this, do I have anything already
booked on this truck?
Because there's nothing worseto a customer than rescheduling
a customer.
So if, hey, I can wait tillTuesday.
Yeah, that's a good thing.
I got a job booked for thattruck on Monday, perfect.
Now you, your dispatchers,coming into a fresh shift, can
see hey, what do we got bookedcoming up?
What do I have have for guys?
They can start to schedule thisstuff along.
You know we're ones like I'vegot a bunch booked for some for
(28:09):
monday morning.
There's one or two for mondaymorning.
I am not um booking them or ordispatching them or scheduling
them, even until almost thenight before, first thing in the
morning.
Right, I got a dispatcher in atsix o'clock in the morning.
Most jobs only only startrolling at 7, 8, 9.
So they will take care ofdispatching those at 6 am,
(28:29):
because you know as well as I do, the moment you try and
schedule a guy, he's going toend up with something else and
be gone somewhere else.
Speaker 1 (28:36):
Well, the other thing is too, you have at this point
it's a database of everythinggoing on.
So let's say, billy friday tooksix calls and they're all going
to be scheduled for monday,okay, well, that's all your
drivers pretty much booked, andover the you've got another two
days on the weekend when tim'sdispatching and he's booking
calls on monday too, because hedoesn't know that it's already
(28:58):
been pre-booked.
But with this database he'slike oh no, sorry, I can't fit
you in on monday, but I can doTuesday.
Speaker 2 (29:04):
Yeah, or I can do a little later in the day.
Whatever the case might be Ahundred percent, not to mention
right again, and this is theneeds, not wants.
Right, I don't need it but Iwant it.
Or sorry, it's the wants, notneeds.
Perfect example, and we haveseen it many times in the
industry.
How many times has a towingcompany been inconsistent in
(29:31):
billing?
And now the customer will tellyou really quickly but hey, we
just did this job last week forJohn and we charged $150.
And this time we charged $175.
And.
John wants to know what the hellRight this allows you to do
that.
Hey, I had you guys move this Ccan the other day.
I'd like to get it moved again.
No problem, open the old passcall.
Create a duplicate.
It'll link the calls.
(29:52):
So while you're on john's newcall, you will see that the call
is linked and you can go backand look at john's old call.
So when it comes to the pointof billing, you can ensure that
if I charge let's say I chargedJohn last time one 45 an hour
I'm not charging him one 35 thistime.
I'm being consistent.
Speaker 1 (30:10):
You also you also see what truck did it and what
driver did it.
So you know, if I'm a newdispatchers and I'm coming in
and my training was a littlelackluster, this system can help
pick up some of the slackbecause I don't know what truck
can move a 20 foot c can loadedfull of shit.
Well, this truck did it beforeand this driver knows what the
hell they're doing becausethey've done it before and
(30:30):
there's no additional commentsin the call.
Well, I'll just send thisdriver with this truck again.
It's almost idiot proof at thatpoint 100, 100.
Speaker 2 (30:40):
So it's really taking the thing and and we've seen
that with tools, like I said, wecan go back to the
simplification with skates.
You don't need skates, but hey,when I get that spot where I'm
stuck and I don't want to drag avehicle across because it's a
nice car, I can pound a skateunder that wheel and make it do
whatever I want.
You know what I mean.
Like different tools ordifferent innovations within the
(31:04):
industry have differentapplications and different wow
factors, that's for sure.
But the skate was almost one ofthe simplest ones.
It was one of them where Isensed the need.
You know, somebody sensed theneed and went oh, okay, what if
we made something that wentunderneath these, that was
softer than the ground it wasbeing pulled on?
That is a wearable item becauseit's going to wear but would
save, you know, and elevate tothe level.
(31:25):
How bad does it look?
Okay, customers and we've seenthis have a a preconceived
notion in their head on what atow truck operator is.
The general public has apreconceived notion of what an
operator is and some of this isjust going to be optics.
Does it hurt dragging a carwith its wheel dragging 10 feet?
(31:45):
You ain't gonna flat spot atire.
The optics alone behind it.
Can it damage something?
Yes, will it.
Probably not the optics behindit, though.
Right, you see a video surfaceand you see a tow truck.
Just you know, winch down andsomething tires are going is
they're dragging across theparking lot and up onto the bed.
(32:05):
Everyone would go that is a towtruck driver.
That is what my idea is now.
You now, so you call for a towtruck and tow truck driver shows
up and the guy just gonna dragit and whatever.
No, and he sits there and hepounces skates under the tires
and he winches it back and heexplains what he's doing.
At the same time he gets to hisbed, he whacks another skate
under the skate to get it uponto the bed and he skates it
(32:28):
all the way up, secures thevehicle, flips around, gets to
offload pounds of skates underthe airside, offloads the
vehicle nice and smooth.
No, eat and no car hop in andand no, any of that kind of
stuff.
What does that do for theindustry?
Holy shit, we've come a longway right.
This isn't what I thought.
This isn't sanford and son.
(32:48):
Hook a hook and just drag yepthis is a professional industry,
that is, is you know, and thisthis driver.
You compare those two driversin that same scenario.
Which one are you calling again?
Speaker 1 (33:02):
oh, definitely the guy pounding the skates
underneath.
The guy who pounded the skatesunder.
I actually got a funny story.
Well, it's not necessarilyfunny, but I was doing my uh zed
endorsement the other week, sonow I'm I can drive things with
air brakes.
Lucky me proving myself.
Anyways.
This uh hydro dick was there andI call all hydro dicks hydro
dicks.
And he was like I had a ford fone of the new ones, ecoboost.
(33:25):
I wanted a 5 liter but theycouldn't give me a 5 liter and
it's got 5,000 kilometers on itand it shit the bed right in the
parking lot, like right in themiddle of an intersection, like
it just shut off, locked in park, couldn't get it shifted into
park.
I was dicking around with itfor three hours in the middle of
this intersection and I finallyjust said you know what, screw
it, I'll get in a toad.
Right tow truck driver showedup and I'm assuming it was in
(33:51):
the middle of the intersectionand he just dragged it onto the
bed.
Well, this guy said that hefreaked out at the tow truck
operator.
It's like oh, that's gonna flatspot my tires and you're just
gonna fuck something up.
I said to him it's like well,it's only being drug.
Maybe 20 feet, the back tires.
You're not really going to flatspot your tires in that
distance, but we do have thesethings in the industry called
(34:13):
skates that you can poundunderneath these tires to get it
up.
Now, is that going to stop theactual wheel pivoting back and
forth on the parking pin?
No, is it still going to looknot so great?
No, it's not going to look.
Is it still going to look notso great?
No, it's not going to lookgreat.
But it's going to get most ofyour rubber up off the asphalt
If you've got a big tiresometimes put two together, or
(34:35):
whatever.
But that is a system that we dohave Now, if you're in the
middle of an intersection andnow he's got a 20-30 foot truck
blocking traffic I'm dragging,I'm dragging nine times out of
ten.
Yeah right, yeah, depends on theoff for the offload, you can
pound skates underneath becauseyou're in a parking lot.
Right, you have more timeavailable, and that's the other
(34:57):
thing when it comes toinventions that we have in the
industry the time factor.
We're never hooking up the samecar in the same spot, and if
your nose is out onto a big, uh,busy highway, busy road, you
got to be a little bit quicker.
Right, so you might not be ableto use all these tools that we
do have in our toolbox, but youknow, the chances are very slim
(35:21):
of me causing damages just bydragging this car onto the bed.
I need to get out of herebecause of the police are
yelling at me blocking trafficright, Whatever?
Yeah, of course.
So as an operator, you'realways going to diminish the way
you look in the overall goal ofgetting the car, the customer
(35:42):
and yourself into a safe spotagain Right the car, the
customer and yourself into asafe spot again right.
Because I would rather makethis one guy think a little less
of me by dragging his car ontothe bed than the 50 people stuck
on the road that I'm blocking,that can't get to their
destination.
They're like, oh, look at thatidiot.
Speaker 2 (35:57):
Well, again there, there's risk evaluation and
everything like that.
Like, I'm not talking about ablocking road, mvc, everything
like that.
Yeah, 100%, I've done that withblocking roads, especially in
MVC.
It's like, okay, I'm going todrag it, get it out of the way
and I'll redo everything once Iget off into a safe spot.
That isn't the argument that'sbeing made here, right, we're
talking about.
You're just broken down in aparking lot.
What happens on the road stayson the road.
(36:18):
What happens in live lanes is acompletely different than what
happens in parking lots,driveways, etc.
No, so, yeah, no, it is.
It is very important to youknow.
Keep pushing the innovationright.
And and for you guys out therethat you know are going to go
ahead and comment on you knowsome, some guys post about
(36:41):
whatever you know.
Ah, you don't need rotators,you don't need, you know,
whatever it is, the back bowlhitch.
You don't need this fancytowing software.
You don't need any of thatstuff.
You know what?
You're right, I don't, but it'sgoing to make my job a lot more
efficient and easier and ispossibly going to help me with
growth in the industry ratherthan being stuck with my mindset
(37:04):
on.
We've been doing it this wayfor this long.
I don't need to change I.
Speaker 1 (37:10):
I'm a firm believer, like I've I'm.
I have the headset of.
I've been doing it this way.
I don't want to change.
However, I know a lot of youguys out there you're no longer
in the towing industry however,if a towing company that builds
towing equipment or tries tointeract with our industry is
(37:30):
innovating, don't hamper them.
The people you need to hamperis the government coming in and
trying to tell you how to doyour job well on that back to
that change on that note.
Speaker 2 (37:41):
So recently this week , um, I watched an episode.
It was.
It was aired on thursday.
Uh, it's through a facebookpage.
If you haven't gone and joinedthem, go ahead and do it.
Uh, called southwest uh towoperators.
I believe is let me just pullit up to make sure I've got
through it.
Yeah, southwest tow operators.
Um, there is a, a, a show thatgets going on called Recovery
(38:04):
Alley.
It is with and I'm going toJeff Neenstead I might have
brutalized that name and he doesvery similar to what we do in a
podcast, but it's a back.
I don't think it's every weekalong those lines, but he talks
(38:28):
about a job that was recentlydone by an operator in the
states I'm not sure where it was.
Mike haynes was, uh, was hisguest, um, mike haynes appeared
on the show discussing a burnttrailer job that they did and it
goes back to something that wehave started to see in canada
and I personally haveexperienced myself, um, and it
was a tractor trailer where thetractor unpinned, the trailer
fully burnt or good portionburnt, on the side of an on-ramp
(38:52):
, off the fog line, meaning notin a live lane, and this
operator uh, company owner, Ibelieve attended to evaluate the
job.
Now, the job, when you get intothese burn jobs and what some
guys don't know if you've neverworked a job of that scale, 90
of that job is is just issalvage right, you are literally
taking you know, excavators,roll off bins, whatever you have
(39:14):
, and and and and, offload andload into it, because it's a
write-off.
Yep, and one of the biggestproblems with that is is, though
we are equipped in the towingindustry and even my company is
very equipped for a lot ofscenarios, a scenario of that
scale.
You are calling in contractors.
Right, there's companies thatare dedicated directly to this
kind of stuff.
We have one that we deal withlocally who has, um, pumper
(39:36):
trucks like sucker trucks androll-offs.
So anytime we get a majorcleanup, like we did on that
wreck that I shared, they arebrought in with bins and their
pumper trucks to.
You know, we will suck fuel outof a tractor.
We will not suck fuel on a tankthat's been burnt and fire has
applied water and and andsolution and everything too,
because it's gonna screw uscontaminated.
(39:56):
Yeah, yeah, 100.
So we call them in for thatkind of stuff.
So when you have that, theproblem is when you call in a
contractor, a contractor doesn'tgive a shit when you're going
to get paid.
Yeah.
Right.
So this gentleman, you know,called one of his buddies who
does this kind of thing and saidI've estimated it's probably
about 16, 15 to $16,000 is whatyou're going to pay, because
(40:17):
there's disposal, you know, plusthe equipment on scene and
everything else, right, and hehad no guarantee of payment.
He was not sure if theinsurance, if there was any
insurance on this trailer, andbecause the truck had unpinned,
he had no collateral in thetruck.
All he had was this trailerfull of chicken, like chicken
breast, I understand, likeprocessed chicken, and so he did
(40:40):
what so many operators havewanted to do before and and I do
apologize, mike haynes, if youdo hear this, if I'm
paraphrasing your operation um,you can go back and find
southwest toe operators onfacebook.
Go back and watch the video.
It's on youtube, I believe aswell.
Similar to us is that he.
He told the officers and it wasa rotation call that I am not
equipped to do this.
(41:00):
I am not equipped to financiallytake a 15 000 to 16 000 risk
and not get paid yep, you'regambling at that point you are
and you are gambling a largeamount, and even you are
gambling with the opportunity tonot double your money but have
about in ontario's sake.
It's normally about a 15 markup.
(41:21):
It could be up to, I believe,25 down in the states.
Um, on, that bill is all you'remaking plus you're paying their
bill up front, you're waitingto get paid, you're dealing with
the insurance, you're dealingwith all of that, yep.
So we decided to turn the jobdown and that is something we
have talked about.
I've ran into that've ran intothat exact same scenario, just
not with a loaded trailer.
I've done it with campers.
I've done it with you know well, two campers that I've had so
(41:44):
far.
A motorcycle recovery nothingquite on that large of a scale.
And you're seeing this more andmore in the towing industry
because a these guys arecarrying zero to little
insurance coverage.
You try and get through to anemergency line on a weekend it's
damn near impossible or on anight, which is when these
things happen.
(42:04):
If this happened between Mondayto Friday, eight to five, you
have a chance of confirmingsomething.
With a couple hours delay,before you get to the job right,
the trucking companies willtell you well, my truck's not
pinned to it anymore.
It's not my problem, it's myinsurance company's problem.
Deal with them.
You talk to the insurance andthey go well, we cover the
trailer but not the cargo.
You talk to the cargo insurance, like there's so many insurance
companies that are involved inthis, and so mike king's, you
(42:27):
know, made the recommendation to, or, you know, made the
decision to, not do the work.
He ended up doing the job aboutfour or five days later, after
spending four or five daystalking with insurance companies
.
He didn't just say no and let itgo.
Yeah, he said I'm not.
You know I'm a big believer.
I'm not.
It's not that I'm saying no,I'm saying not right now, not
until I can confirm something,and that is such.
(42:49):
It was a really good episode towatch.
So I really do encourage againsouthwest toe operators on
facebook.
I really encourage you to goback and watch the episode.
They had a little bit ofinternet connection issues.
As we've seen with guests.
Guests are not equipped the waywe are, so the mic quality is
not the greatest.
Maybe there's little thingslike that, but that is what
happens when we're, when youdeal with the public.
Speaker 1 (43:10):
Who's, you know, not doing a weekly podcast yeah,
yeah, like you see that in a lotof different industries too, to
where let's take farming withcrop insurance.
If the crop fails, they have atleast insurance on this, to
it's not going to go bankrupt,right.
Speaker 2 (43:29):
We don't have any sort of safety net for these
jobs that we do.
Speaker 1 (43:39):
If that's an insurance company that wants to
come out and say I'll insure youIf you don't get paid on a job,
I'll pay you out 80%, theywould make a killing.
Just off the hop they wouldmake a killing.
Speaker 2 (43:51):
Yeah, like we need to have an insurance company, like
almost like a collectioncompany, that guarantees our
bare minimum rate that we setwith them, and then they go
after the rest and take a smallpercentage.
Yeah, I mean, it's kind of whatthe insurance companies do.
Speaker 1 (44:03):
We should do it too yeah, we need an insurance
company to fight.
The insurance companies fighton their level but?
Speaker 2 (44:11):
but no, it's true and and it was a comment that I
made on that, and and it'ssomething that I've seen before
is that everyone else thatresponded, the state trooper
that responded, the firedepartment that responded I
don't think there was a need forparamedics because the truck
had unpinned from the trailerbefore it fully engulfed.
All of those people the highwayroads, people that showed up to
close the, the ramp or whatevermay be needed all of those
(44:32):
people showed up with aguarantee of payment, the only
ones that show up to thesemassives.
Look at that wreck that I did acouple days ago or a week ago,
whatever it was.
There was fire departments fromthree different stations, there
was police on scene, there wasministry of environment on scene
, there was the roads guys.
(44:53):
There was all the like.
Millions of dollars worth ofresources were dispatched to
this and the only one thatshowed up that wasn't guaranteed
payment was us, and we are theyou know, and we are equally is
expected to perform and react inthe same way that that.
Some of these others are right,like I am.
(45:14):
I am expected to, when I getthe job, to start working on the
job.
I am not expected to sit backand ask questions hey, we need
the road cleared.
You want to do the job?
Okay, okay, we'll go to the job.
Well, no, I need to make sureI'm going to get paid.
No, next, right, we'll just,we'll just go next, because
somebody will is not going toget paid and we have seen this.
(45:35):
The abandonment rate on lightduty vehicles alone is 30 in
ontario.
Right on these trucks.
I still have trucks and nowI've got a burnt truck, I've got
a burnt trailer and I've got aburnt cargo.
The value in that is zerodollars.
It is the scrap weight, if that, that you will get for that
vehicle.
So what is stopping a truckingcompany from just?
(45:56):
You know, especially if it's asmall operation, right, if
you're talking these transfleets, these, these massive
companies, little less concerned, their insurance company,
because they deal with so manyclaims, is going to be a lot
tougher on you.
But there will be payment beingmade.
A little mom and pop operation,right, with maybe two, three
trucks burn.
This thing happens.
(46:16):
I'm shutting down the company,I'm not putting a claim through
my insurance and I'm reopeningunder something else.
Because I'm not going to paythe 30, $40,000, right, plus the
value of the truck andeverything else, because my
deductible is this is 50,000 andit's only going to cover me for
another 50.
And at that point, my premiumsare like it's insane, but we are
still expected to respond.
(46:37):
Like it's insane, but we arestill expected to respond.
So again, do I need guaranteesto get payment?
No, but I'm really gonna wantthem and it's gonna make my job
a lot more efficient and mycompany a lot more profitable
when I get them yeah well, I'vehad it before, to where I've
showed up to do police calls andyou're like oh, oh, I'm not,
(46:57):
the company's not getting paid.
Speaker 1 (46:58):
Yeah, I'm not getting paid on this yeah, so I'm not
getting paid for this.
So then your quality of workgoes to the shit because you're
like I'm just doing this forcharity, right, but see in light
duty, though guy it neverreally like.
Speaker 2 (47:10):
I know, but these stuff it's a mentality, yes, but
if you actually look at thebusiness and donuts the dollars,
right, like you talked aboutdollars to donuts whatever.
If you look at at the, thevalue of sending out a light
duty resource to go grab a carthat you're never going to get
paid for and throw it againstthe scrap value of that car that
you're going to get right,provided this isn't a you know,
down a rock cliff and everythingelse we're talking like a you
(47:33):
know you're going to lose maybe50% right Off the profit.
Yeah, you go, so okay.
So 50% off a $300 call.
Let's say you're going to lose$150, right, Companies can
absorb that.
They shouldn't have to.
I don't want that being clear.
But you know, as long as thisisn't a hundred of these a day,
(47:55):
the company can absorb that.
When you're talking $15,000 insubcontractors.
Yeah $1.1 million trucks.
Yeah.
Plus the labor of the guy thatgoes with it, because you know
again, you know these operatorsare paid more than guys that are
doing just lighter duty tows,all that kind of stuff you throw
, all that cost, your loss isexponential compared to doing a
(48:20):
car that you have right, I thinkthat's where we start.
I think that's where we start topush is on the little stuff,
because it's just much more likeit happens, much more often and
again, depending on where youare like I am, you know if
you're contracted with a, apolice department, there could
be clauses in there that requireyou to do the removal, no
(48:40):
matter what Right.
You may not have that option toopt out of it Right.
So you got to know yourcontracts and have an
understanding of them.
When it comes to us, withprovincial police, there is no
contracts Unless you're in thesepilot zones or there's
contracts there.
I'm sure I know there'scontracts.
I just don't know if there's anyou know spec.
Speaker 1 (48:59):
You know that, you, but you can also run into issues
because I've worked for acouple of different companies to
where the owners are kind ofhands off, right.
So as a driver, you show up,you are the one making the
judgment calls, right, which isscary.
It is scary to just.
It's already scary enough to,as a business owner, to say I'm
(49:20):
going to let you drive around ata $100,000 billboard and
represent my company.
You are the face of my companyanytime you have an interaction
with someone, let alone now.
You're making decisions andbilling practices on how much
company the company is going tobe making, billing practices on
how much company the company isgoing to be making right and
(49:40):
it's.
It's a lot to instill into adriver that could be new, might
only be six months in.
You don't know if they're acompany man or not, or company
woman.
They might not have your bestinterests at heart and they
could be like well, thecompany's not getting paid, so
fuck it, I'm just not going todo it, which is the wrong way of
going about it.
Instead, you could, you know,dive into it, make a few phone
calls before you do somethingright.
Speaker 2 (50:02):
Well, that's it more information about it, instead of
just saying, nah, fuck it, I'm,I'm out of here I think that's
one where, yeah, no matter what,you can't make that decision on
your own as a driver right, Ihave a I have a problem with,
like you've got to put certaintrust into drivers and employees
to make decisions Right, butyour, your decision-making ends
at a certain point.
Whenever it comes, yourdecision-making applies to how
(50:23):
you are safely going to tow andrecover this vehicle.
That is what we've trained intoour employees.
The decision of walking awayfrom a job or or having
potentially major effects on acompany one way or another is
not up to the drivers oremployees discussion.
Right, that is up to managementsupervisors.
Speaker 1 (50:41):
A lot of companies haven't drawn that line in the
sand, or that's.
That line is very murky right.
A lot of places are just.
Especially once you get intothe smaller operations it's of
course you put more trust in thedrivers because, oh well, billy
Bob Joe's not going to screw mebecause you know I I make sure
he's got food on his table forhis family, but maybe billy bob
(51:05):
joe's having a bad day.
Speaker 2 (51:06):
You never know when it happens, and that's always
going to happen with operators.
They have, um, they have baddays, just like the rest of us.
Everybody has bad days and noteveryone's always going to make
the right decision.
So, that being said, we thankyou for joining us for another
episode of the Towing Lifepodcast, episode 150.
Again, on behalf of myself, Iapologize personally for not
doing the live.
We will try and reschedule at abetter time.
(51:28):
It is a good time to mention.
Don't forget to head over to thewebsite, wwwtowinglifeca.
Find your merch.
There's a contact us link there.
Email us at the towing life atgmailcom, or find us on Facebook
at the towing life podcast.
If you are watching over on theYouTube side and you've made it
this far, don't forget tocomment down below.
I am serious.
I need recommendations for anoff-road go Jack, and there is
(51:50):
somebody in this industry thathas come up with something and I
want to hear about.
So, on behalf of my on, and Iwant to hear about.
So on behalf of myself and mywonderful co-host, mr Tomangie,
we thank you for joining us foranother episode.
And don't forget, it's not whatyou need, it's what you want,
take care.
Speaker 1 (52:08):
Toodles.
It's not what you need, it'swhat you want I don't know if
that was right, but have youtold that saying to your wife
yet?
Speaker 2 (52:29):
listen.
My wife had a massive steaklike she sent me to do groceries
yesterday while I was hungry oh, that's bad not like groceries,
but like I had to get somestuff for dinner.
I ended up with like these likethree inch thick steaks,
asparagus, this, these curryball things that I bought.
Speaker 1 (52:47):
You spent a hundred dollars, I spent a hundred
dollars on like one paper bag.
It was so good though.
Speaker 2 (52:54):
It was so good.
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