September 10, 2024 • 53 mins
Ever wondered how crucial dispatchers are in the towing industry? In this episode of the Towing Life Podcast, we promise you’ll gain a newfound appreciation for these unsung heroes. We’re gearing up for the Ontario Tow Show in Kitchener and can’t wait to meet you in person. But first, we tackle the intricate dance between dispatchers and drivers, offering insights into their training, the challenges they face, and practical tools like checklists and flow charts that can make their lives a bit easier. Whether you’re a small company struggling to find the right fit or just curious about the inner workings of a towing operation, you’ll find this discussion enlightening.
Picture this: a tow truck incident in Brooklyn spirals out of control when a driver tries to reclaim his vehicle by force, resulting in a chaotic series of hit-and-runs. Sound crazy? It was. We break down the details of this wild episode and discuss the legal ramifications, bringing you right to the scene with us. If that’s not enough, we also share captivating tales from the road, including a reckless minivan driver who gets an instant dose of karma, and a personal story of an unexpected wreck that throws birthday plans into disarray. These stories aren't just entertaining; they offer a glimpse into the unpredictable and often challenging life of a tow truck operator.
Balancing work and personal life can be a tightrope walk, especially in the towing industry. We wrap up this episode with a candid chat about missed birthdays, frantic messages, and the crazy schedules that come with the job. Plus, for a bit of fun, we share a hilarious revelation about one of us never having taken a cab or Uber—an oversight we're planning to correct during our upcoming trip. As always, we value your feedback, so keep those emails, Facebook messages, and YouTube comments coming. Tune in for a blend of practical advice, wild stories, and a touch of humor that only the Towing Life Podcast can deliver.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:06):
Hey everyone.
I'm Brad from Calgary.
This is Sean from Cambridge,ontario.
I'm Terry from Cornwall,ontario.
Speaker 2 (00:12):
Hey, this is Larry from Pit Metals, British
Columbia, and you're listeningto the Towing Life Podcast.
Speaker 1 (00:25):
Welcome to the Towing Life Podcast, where the ditches
are deep, the trucks are loadedbut the drivers are not.
I'm your host, towing man G,and, as usual, I'm joined by my
co-host, friend and formerco-worker, the man with very
strong opinions, mr Plain Guy.
What is going on?
Speaker 2 (00:40):
G.
What is going on?
Speaker 1 (00:42):
Oh, I'm staring directly into the camera while I
did that intro this time, justto make you happy.
Speaker 2 (00:47):
Oh good, I'm glad you've finally taken some of my
show notes and started to applythem to our weekly episodes yeah
, g said.
Welcome to another episode ofthe Tone Life Podcast, episode
152.
Our last episode beforeattending the Ontario Toe Show,
the PTAO Toe Show Show coming upon September 12th and 13th in
Kitchener, ontario, where we areexcited and we will once again,
(01:09):
in yearly fashion, be broughttogether to be able to bring you
guys exciting content live inperson, whether that be from the
show itself or from ourdrinking shenanigans later on in
the night.
Later on in the night.
Either way, we hope to.
We hope to have a good time atthe show, see a lot of our
Ontario listeners down there aswell, as we have some
merchandise coming with us and,like I said, it's just a good
(01:32):
chance for G and I To finallysee each other in person, unlike
how we do every week over acamera.
You know, 400, 500 kilometersaway, 300 miles for those in the
US side, as I've been listeningand paying attention to my US
conversions.
So, before we get too far intoit, it is a good time to mention
(01:53):
your questions.
Comments concerns everything forthe show are always relevant
and always appreciated.
And how can you get a hold ofus?
It is simple.
You can head over to ourwebsite, wwwtowinglifeca, where
you will find a link to ourmerchandise store as well as a
contact us form where you cansend in your questions or topics
for the show.
You can also email us directlyat thetowinglife at gmailcom, or
(02:18):
visit us over on the Facebookpage at the Towing Life podcast
over on Facebook.
And don't forget, if you arewatching over on the YouTube
side, we appreciate it.
It every week and you can goahead and hit that like,
subscribe, all those goodbuttons.
Make sure to hit the bell soyou hear when a new episode
drops and you can comment downbelow.
Uh, again, your comments,questions are always appreciated
(02:38):
and we try to get theseepisodes out on a timely manner
for those listening on the audioside.
G messed up last week.
I would like to make thatabundantly clear it is his fault
.
The episode came out so late inthe morning.
Um, it is partially my faultfor not inspecting what I expect
of him and I'm remembering thatit was monday night and
wondering.
I haven't received that episodein my email yet.
(03:01):
I should probably follow up.
So g kind of rushed last minute, put the episode together.
Lucky for him, we have recentlyswitched over to a service that
allows us to upload the episodeand it takes care of a lot of
our possible titles.
You know it's AI helping us inexpediting this process because,
(03:23):
as you both know, one of us isinvolved in the towing industry,
One of us isn't, but we stilllead very busy lives and don't
always have the time to focus onthings that we need to.
So thank you, AI this episodeis sponsored by AI for helping
make our lives easier with thispodcast.
Speaker 1 (03:41):
We only have one YouTube comment.
That was from the this is ourstory after yeah, this is our
story.
Episode 147 from uh mendez sayssimps for the crown.
Shake my head.
Speaker 2 (03:56):
I have no idea what that means but I don't know what
that means either.
Maybe we are the simps what's asimp?
Like a simpleton.
That's my understanding of it.
I can look it up.
Speaker 1 (04:11):
Please do Urban dictionary of that, because I
thought it was somethingcompletely different than a
simpleton.
Speaker 2 (04:15):
A silly or foolish person, a simp yeah.
Speaker 1 (04:21):
S-I-M-P.
Speaker 2 (04:23):
S-I-M-P.
Speaker 3 (04:25):
Okay.
Speaker 1 (04:26):
Because I've heard it and like, oh, you're simping
for this person.
Speaker 2 (04:33):
Oh well.
Simp is a slang term used todescribe a person who is
perceived as overly submissiveor even desperate for the
attention or affection ofsomeone without receiving
anything in return.
Speaker 1 (04:47):
So simps for the crown?
That would be like the BritishSure.
Speaker 2 (04:52):
I don't know.
I think it's because you werepandering for uh, for uh tips
for the show or something.
That episode I don't rememberand it could just be some random
YouTube troll that you knowcomments on random things.
I don't know.
I don't know.
We don't have to dig too deepinto that, I don't think no I
don't think we got to touch toofar into that one.
(05:12):
So, um, one thing I wanted toget into is, as we were talking
about before the show, I have anew dispatcher, um, that we're
training currently in our officeand dispatches are super
important.
They're one of the mostimportant positions within a
company.
I think one could say right,dispatchers are your first line
of you know, your firstinteraction with your potential
(05:34):
customers.
The things that they say on thephone can make or break that
interaction.
The pricing that they give onthat phone can make or break
future profitability.
They have a huge influence overyour business and that is why
there is so many you'll see inthese smaller companies as they
even as they'd like to grow,they hate relinquishing the
(05:57):
power of dispatch right, theyhate putting the trust in
somebody else to take care oftheir customer in a way that
they would want done.
Operators, second line right.
First they talk to thedispatcher, then they talk to
the operators and you knowdispatchers are very important
and training is is veryimportant.
That being said, if you'redealing with, like roadsides,
(06:20):
where you just got to copy pastecalls that are coming through a
portal, it's very easy, even asyou get into the the light duty
towing side of things.
They tend to be pretty basicstandard phone calls and you can
almost script them to get theinformation which you need hey,
so, and so are you sure you'relocated at this?
Speaker 1 (06:39):
okay, can I get any more information about?
Speaker 2 (06:41):
repeating information .
Um, you know there's thoselines like, right off the bat,
let me get a contact number fromyou in case we get disconnected
.
You know having empathy on thephone, all those things.
As you start to move into heavyduty towing, there's a big
change because things vary somuch.
You've got the symbol forbreakdowns.
(07:03):
Okay, what kind of trucktrailer Do you have a trailer?
Yep, loaded empty, excuse me,um, all those kind of things.
You can somewhat have a checkbox that you need to to fill out
the problem with heavy towingand and even other towing, and,
and one thing that we are knownfor where we are is we will get
pretty much everything andanything right.
(07:23):
You always use the reference,the one number to call.
You call us and we'll get ittaken care of.
But with that comes okay, well,how tall is it?
How?
You know what I mean.
Okay, can we run it on permit?
Is it a permit that we need togo get, compared to a permit
that we already have?
There's just so much more thatcan go into it.
So training a dispatcher can bea long process.
(07:44):
Now go into it.
So training a dispatcher can bea long process.
Now we can get into differentways and tips and techniques to
train dispatchers and I do wantto look into there was a
gentleman I think we talkedabout him on the show.
I had his book here somewhere.
I don't know where it is nowwhere he.
You know he really talks aboutcustomer service and and how to
promote it.
But what I liked is thedispatcher voice, and I don't
mean the tone in which you knowthey don't.
(08:07):
This isn't a phone, you know, aphone sex operator where
they've got to have the most youknow desired voice of any sorts
or anything like that.
What I'm talking about is youhave a customer service voice.
I think you have to have acustomer service voice and I've
even caught myself whenever I'mtalking with my customers using
(08:30):
a very different voice than Iwould use in my normal day to
day.
Some would say it's the voice Iuse on the show, but I so I
listened in on a couple of phonecalls with this new dispatcher
that was training and he wasabout a day or two at the time
(08:51):
and I'm not sure if it wasnerves or what it was, but I had
to have a talk with him aboutit because it was, you know,
call like thanks for calling.
Abc towing.
Yeah, what's your name?
Okay.
Your phone number okay.
Where's the pickup, where's thedrop off?
What kind of car is it color?
(09:11):
Okay, be there, be there soon.
Bye.
I was like the hell justhappened on that phone call.
I mean he got all the points.
He got all the points, yeah,got every single one of the
points.
So I I pulled them aside.
I said, okay, good job, I'mgetting the information 100.
You got all the points, right,like everything that I need him
(09:32):
to get.
He got you know what's wrongwith it, all that kind of stuff.
But I'm like you know, theseare people on the other side of
the phone, right, like these arepeople.
These are people who have aproblem, are not having a good
time and are requesting yourhelp.
You really need to have aconversation with I.
(09:52):
Almost.
There was a phone call I tookthe other day.
I'd have to go I maybe I'll seeif we can play it on the next
show.
I gotta make sure it doesn'tgive away any personal
information and I might have toclip out one, but it was one
that I had with a customer andit, and it just, you know, have
a conversation with these people.
Hey, thanks for calling ABCtowing.
How can we help?
Oh, I need to tell.
(10:12):
Okay, no, that's a.
We're not off to a good startnow, are we All right?
Um let me get your name andphone number in case you get
disconnected before we get theinformation.
Okay, get the informationinformation, okay.
So whereabouts are you locatedhere?
Okay, no problem, yeah, I knowthat spot really well.
Okay, where are you going?
Oh, this garage?
Yeah, no, absolutely, we can dothat.
What kind of car are youdriving today?
Okay, and even like when he'dask for, like you know, or you
(10:35):
get people trained into a like,okay, these are all the points
that I need, right.
And then I hear phone calls.
Like a good customer of mine iscalling down for a car that's
broken down in his yard rightanother this yard.
Like anyways, he's calling onbehalf of the person and he's
like, okay, what year is the car?
It doesn't matter.
(10:56):
What color is, it doesn'tmatter.
Well, where do they want to getbrought to?
He's like somewhere in montreal.
Okay, well, do you have theexact address?
It's like no, and I'm sittingthere going ow, ow, ow.
Like this guy's calling in,he's one of our good customers.
Like he gets it he was verypatient, very nice with the
gentleman.
I think had an idea he was newin training but it's like just
(11:20):
send a truck.
We'll figure it out once we getthere exactly get the basic
information of what you need toassess.
You need to know where it'sgoing, no problem, because we
need to determine.
You know, with shifts and withdriver ability, what we're doing
, our availability, what we'redoing here, but like, what color
is it?
The driver can get there andupdate the call.
Yeah, you know.
(11:46):
If you're looking for a price,if they say, hey, how much is it
going to be okay.
So, this is how much.
This is what the rates are.
You know this hookup, this is akilometer.
If they want an exact rate,you're going to have to get me
an exact address.
At that point, the guy probablywould have said you know what
you know, I'll give them thosebase rates and they can sort out
with you when you get perfect.
Yeah, right, so dispatching isprobably.
I said we said it's one of themost important jobs you know in
(12:06):
a company.
I think it's very.
I want to say operators thinkthat dispatch is stupid.
Dispatch thinks that operatorsare lazy, and they're both right
, yep, right, dispatch is liketowing, but smarter head over to
towinglifeca.
Check out the store.
We have those shirts.
Speaker 1 (12:27):
Nice plug.
There's always that disconnectin any industry that has that
someone behind the phone talkingto the paying customers and
then relaying that informationover to the person who's
actually going to do the work,agreed.
There's always that disconnectover to the person who's
actually going to do the work,agreed.
There's always that disconnect.
(12:48):
And one good way of having yourdispatchers knowledgeable in
the job that the drivers aregoing to be doing A because I
find that some dispatchers,especially when they're new, are
pushovers and they could bebullied and be walked all over.
Now should your drivers reallybe doing that?
No, they shouldn't.
But you all know that guys willpush a little bit too far to
(13:13):
see where the boundary is and ifyou let them push too far, that
will become their new normalfor them.
Right, and it's not a goodthing, but it happens and I'm
sure we've all pushed a littlebit too far on a dispatcher that
you knew that you couldmanipulate in one way or another
.
But if you have a dispatcherthat's trained or hopefully
(13:35):
maybe even done the jobpreviously, they have more
knowledge behind them.
The other thing that I want totalk about is we talked about
having a list and, as stupid asit may sound, having a list in
front of the dispatcher with allthe points they're supposed to
get is a good thing.
(13:56):
It's always stupid and we'relike, oh, we don't need it.
But how many times have you hada conversation while taking a
call and you didn't ask acertain thing?
And then the driver says well,did you?
Is it four wheel drive or twowheel drive?
I forgot.
So now you've looked, now youlook like the idiot because you
didn't ask.
Right.
Actually, having a checklist orusing a program like tow soft
(14:18):
where you have to click in eachbox.
Speaker 2 (14:20):
Yeah, the boxes are all there whether you use them
or not.
Speaker 1 (14:27):
Yeah, um, especially once you get into like cube vans
or small rvs, you have to ask,like, how hot or like, how tall
is it?
Oh, I didn't ask that, okay,well, that really depends.
Now I have to call back as anoperator to ask these questions
which, to be fair, somedispatchers might just not be.
They might just not know who.
Who knows the customer mightnot know the height.
(14:49):
So now it's a guessing game.
Okay, well, is there an ac uniton top right?
Like?
There's just so muchinformation that we just don't
know.
So sometimes it's just betterto say go take a look.
Speaker 2 (15:02):
Driver you know I have, I have something I deal
with or I do with my dispatcherswhen they do that.
So I'll have that situation,especially campers, right with
camper season, I'll have adispatch come in.
You know, again, we're veryclose in offices.
They'll come over and go, hey,can this truck or can this
driver do this call?
And I said, okay, what is it?
(15:23):
And a lot of times again,because we use an application
like tow soft, I have it open.
I look at the and I said, okay,what is it?
And a lot of times again,because we use an application
like toe soft, I have it open.
I look at the call, I said, okay, how tall is it?
I don't know.
Okay, and I look at the stuffthat I'm missing and I'm you
know, and I'm like, well, I cancall him back.
I'm like, well, you might haveto because you are asking me to
make a decision or to help youin a decision with a matter that
(15:45):
I don't have all theinformation.
I can't give you an answerwithout this information.
I cannot tell you if that RVwill fit on my tandem, you know,
or my tri-axle flop it If Idon't know what the height is.
Speaker 3 (15:59):
Yeah.
Speaker 2 (16:00):
Right Like I need there's.
There's information that comesinto it.
So it kind of, I think, helpsthem understand a little bit
more.
That it's like okay, it'steaching a lot that you can't
just make a decision withouthaving the information.
You can't just wing it and guessat it but I think having a list
though I think having a list,though g to your point earlier
can be detrimental at the sametime, because now your
(16:21):
dispatcher is so worried aboutchecking off all those items
that some of those items mightnot be relevant into the towing
side and are simply wasting time, like the customer that was
calling in on behalf of thedriver and knew the exact
address for the drop off andwhatnot.
That it could make it harderwhere they just get focused in
(16:42):
on that list and not having aconversation with the person.
Speaker 1 (16:46):
Yeah, but that's where okay, Only apply this list
to when it's something large,like a large vehicle list right.
You can have different thingslike that.
Speaker 2 (16:57):
I think you have to have a base, I think, for your
training purposes.
Yes, you're right, and it'ssomething that I was, somewhere
I've definitely failed where youshould have a, you know, kind
of like a flow chart is it asmall or a big light duty,
medium duty, heavy duty and thenhave, like, the weight classes
okay, like, this is theinformation you need.
Medium duty, this is theinformation you need.
(17:18):
Heavy duty, this is theinformation you need.
Hoisting right overhead,lifting boom work this is the
information that you need.
Recovery work this is theinformation that you need.
You know what I mean.
I definitely think there issomething there to it, but it's
got to be used as a guideline,not as a bible, like, not as a.
You know what I mean because,like again, when you don't, when
(17:39):
dispatchers don't have a, someof them have a hard time
understanding what each, let'ssay, truck and especially again,
this comes into the heavy sideand somewhat on the light side
but what each truck'scapabilities are.
So if I tell them that I need,like, what was it the one?
The other day a guy calledasking to have um he needed.
(18:02):
What did he call it?
In other words, he had a superlong trailer with multiple axles
that were towed behind, whichare not legal in quebec, like
you, so they stack them okayright, they stack them up on the
back while they travel throughand then at the end they put
them back down only because ofpermanent allowance and whatnot.
But there's a name that theyhave for them and it's not
bogeys.
I can't, uh, it's bugging methat I'm not remembering this.
(18:24):
They call a jeep, I'll callthem jeeps, right.
And so he said he had to havehis jeeps, uh, loaded backwards
on his rgn so that the you knowhe had room or whatever.
And he's like I don'tunderstand what a jeep like.
How are we supposed toreposition jeeps on an rgn?
Can he just know?
I kind of figured out, based onwhat he was telling me, the
(18:46):
information.
I was like no, it's probablybecause he's got the tires
forward or the tongue forward orwhatever.
He needs to flip the other wayaround so he has room for
something on the deck.
But again, that comes withexperience.
But unfortunately, a dispatchyou'll have that interactions
with them once, they may notever you know what I mean ever
do it again, or by the time itdoes, that they forget, like
(19:07):
you've got to watch.
It's so hard because they mightnot know how the equipment
works.
Therefore, if you even have alist on, okay, when we're doing
boom work, we need to know theset out information, but
sometimes that set outinformation is not relevant at
all, depending on what the jobis.
So you know what I mean.
(19:30):
Like it can be a hindrance orit can be a tool to be used.
I think it's all how youimplement it with your dispatch.
Yeah, that would be my concern.
But as for the voice, yes,these people are people just
like me and you.
Speaker 1 (19:44):
Some would say I've called into a couple tow
companies and it like they justhave that resting bitch face,
but for a voice like oh, and itjust brings your mood down when
you're already having a bad daymichael, I want to say porter is
the name and anyone who'slistening might know who I'm
speaking of and will tell you.
Speaker 2 (20:04):
You can hear a smile through the phone and when you
are dispatching, have you know,have that smile Like.
I had a call the other nightand that's the call.
I want to find where a guycalled in.
He said hey, I need to tell.
I said no problem, you know youcalled the right place, so I
start getting his information.
I'm going what's going on withthe car?
(20:26):
And he going on with the car andhe's like well, I hit a fox and
so I'm leaking, uh, leakingsome you know, coolant, whatnot.
And uh, you know, I was smartand I got pulled over and I'm up
in the gas station off thehighway here's where I'm at and
I go yeah, no problem, um, hegoes.
He said, no, we'll get it tohere, hopefully it's just.
Uh, you know, it's a quick fixand I can get my car back pretty
soon.
I'm like, if not, well, we,well, we'll, we'll head back to
the location we found you andtake out the rest of the den.
(20:46):
Right, like, um, you know he hadmade a joke.
He's like, yeah, I'm having abad day, but the Fox is doing a
lot worse.
You know, like, have thatconversation with your customers
, engage with your customer alittle bit, lead your
conversation.
Right, like, make sure that isprobably one of the biggest
things that I tell mydispatchers is you need to
control the conversation,because customers will go on
(21:08):
about the dumbest shit that youdon't need.
You know, my sister called fora tow once.
And yeah yeah, my sister calledfor a tow and that guy there
said that she had a flat tireand he just said that she needed
air in the tire.
But I told her, no, they shouldchange the tire.
And they ended up putting airin the tire and that tire went
(21:30):
flat again.
And I tell you that was 20years ago.
But I think I have a prettygood idea that you don't need a
flop head and it's like what thefuck just happened.
Like, how did we get here?
And so if you don't control theconversation with your
customers, they will.
You know what I mean.
Like they will, they willcontrol it.
And when they control it, yourphone call is going to go from a
(21:54):
five minute pleasant adventureto a 10 minute pulling your hair
out you know where.
Where would you like thevehicle towed to?
Oh, you, you know bob.
No, sir, I don't know bob.
Well, bob, you see, back in1945 bob and I were best friends
and and then we went to schooland bob was always good at
(22:15):
fixing little stuff and things.
And uh, he, uh, you know, his,his wife, dorothy she was, she
was just a treat.
And uh, bob and Dorothy gotmarried.
I was, I was in their weddingand uh, you know, bob's got a
garage now.
Okay, cool, yeah, bob's address, yeah, it's dead.
Yeah, you could have fuckingskipped three of those steps
(22:39):
ahead of time.
Speaker 1 (22:40):
I, I love it when they're like no, I don't have
the address, but I can show thedriver where it is.
Speaker 2 (22:45):
Yeah, those are always fun.
I mean, I don't get those asmuch anymore.
I love the.
Hey, I need a tow.
Okay, where are you?
I'm on my house.
Okay, where's your house?
In between my neighbor's houses?
No, no, it's on Main Street.
Okay, do you have a number onMain Street?
Oh, yeah, okay, do you have anumber on main street?
(23:10):
Oh, yeah, it's 25.
Okay, we could have saved allthis.
When you know, I mean you, you,you expect customers to be
smarter than that, but thereality is and for any
dispatchers that ever listen tothis, the reality is simple
customers are not smart, right?
90?
You, your salary is paid bypeople who make bad decisions or
who are unintelligent or notintelligent I don't know if
unintelligent is actually a word, it is which would then make me
(23:32):
unintelligent, um, so a lot ofyour, a lot of your, your salary
is, um, you know, paid for bythese people that make these
kind of decisions.
So do not put faith that theyknow what it is they're talking
about.
Listen to them, get theinformation you need, but lead
them.
You are the shepherd.
You need to lead them to whereyou are trying to go Because,
(23:55):
again, if you let them go, boband Dorothy were married in 1936
and had two wonderful children.
And you know what?
Bob's son, carl, works in thatsame garage.
You know Carl.
You know Carl.
Carl's a hell of a.
He fixed my mower back in 72.
Um, I love that.
Speaker 1 (24:11):
I just randomly even if you know Carl never said yes,
you know Carl.
Speaker 2 (24:15):
Yeah, oh, don't do that, don't don't.
Yeah, yeah, yeah, I know Bob.
Oh, so you know.
Then you know with Bob, right,if you go?
No, I don't know Bob, okay.
Speaker 1 (24:31):
You can pretty much end a little spit there and go.
No, I don't know Bob, Unlessthey really want to defend Bob's
honor or is offended that youdon't know Bob.
Speaker 2 (24:35):
It's very possible.
Speaker 1 (24:36):
Bob's a very good man , you should know.
Speaker 2 (24:38):
Bob Right.
Bob and I go to Tim Hortonsevery morning, 7 am we sit down,
we have our bagel.
He always gets the sesame bagelwith the plain cream cheese and
I keep telling him that creamcheese is going to get fat.
But you know, you know, Bobright, Because you told me you
know Bob.
You know Bob, you can't tellBob anything.
Yeah, I'm going to start doingdispatching story time.
(25:04):
We're like 24 minutes into thisand all we've talked about is
bob and dorothy, and she's agood person, bob, bob.
Speaker 1 (25:12):
Bob likes his bagels, so we know bob, it's funny
because my, my real estate agentis named dorothy and her
husband is named bob so they'regonna think this is about them,
and he just recently called theydon't watch this don't worry,
they don't want.
Speaker 2 (25:27):
Your realtor doesn't watch the towing life podcast.
She does.
You have you had a like?
I would probably fire yourrealtor no, she's amazing, she's
a good realtor so, but no, itis important to have, as a
dispatcher, to have thatconversation, to have that voice
, um, and you know, and like Isaid, it's tough for companies,
it's tough for me to listen to.
(25:49):
You know, I don't know how manytimes during phone calls I hear
what they say and I've beenfrom my office what and normally
they like stop and they freezeup on the phone and they're like
shit, what did I say?
uh, uh okay yeah, yeah, and theycome over.
What is it?
I'm like did you just tell thatguy we don't have anybody for
(26:09):
that?
Yeah, we got bob.
Oh, I forgot about bob.
Okay, we'll go tell bob thatwe're gonna send bob and then
ask him if he knows bob.
Yeah, so, which is verydemeaning to the dispatchers and
not very fair to them at thesame time, where you know
mid-con, you got to let themmake those mistakes.
But at the same time, mistakescost money and you know the
(26:32):
towing industry is aboutlimiting that money that it's
going to cost you.
So, speaking of money that'sgoing to cost you, I would hate
to see the the explanation tothe insurance and the down
payment for this one.
So this is a video that is goneand I'm sure you guys have seen
it.
If you're on this show, you'veseen it before.
We'll play the video.
It was the tow truck.
I'm going to silence it alittle bit, just because the
(26:52):
lady's voice in the backgrounddrives me nuts.
Oh, come on, it's not that bad,don't put your hands behind the
car.
So it's a video in Brooklyn, tomy understanding where the tow
truck driver, who's thegentleman in white, was
attempting to either privateparking or repossess this
gentleman's Chevy Avalanche, orjust a 1500 with a backrocket
(27:16):
kit.
Speaker 1 (27:17):
Wait, the tow truck driver is the one in the white,
who's not in the?
Speaker 2 (27:20):
truck.
No no, he's not in the truck.
No no, this guy stole his truck.
Speaker 1 (27:24):
Oh.
Speaker 2 (27:28):
Yeah, there's another spot to the video where you see
the guy taking stuff out, andso the guy whose truck is on the
tow truck decides to, you know,swing at the tow truck driver
and then hop in his truck anddrive away with his 1500 wheels,
cranked, smoking cars, multipleparked cars, while these people
(27:48):
record.
So this is down in Brooklyn andthen we've got a secondary view
from it that we pulled off ofanother video You'll hear the
guy in this video talk about, soyou can see him emptying his
belongings.
Speaker 1 (28:04):
Oh, yeah, get the fuck out of here Get the fuck
out of here.
Speaker 2 (28:09):
Get the fuck out of here, motherfucker, get the
truck down.
Put the truck down.
Get the fuck out of here.
Get that fucking truck down.
I'm warning you, motherfucker.
Get the fuck away from thistruck.
Get the fuck out of here.
They're just fighting over thetow truck.
Yeah, listen, fuck him,nobody's taking this truck from
(28:37):
me.
Yeah, nobody's taking thistruck from me.
The parked cars, the 2, 3, 4, 5, 6.
Doesn't get that one.
And then he rolls it off theback of the tow truck.
7.
(28:58):
And the truck lands on itswheels and he continues to take
off in the tow truck.
So yes, and the truck lands onhis wheels and he continues to
take off in the tow truck.
So yes, could you imagine thepoor tow truck driver in this
situation having to explain thisto his insurance company?
Luckily, there's plenty ofvideo footage behind it.
Right, like the evidence isclear.
(29:20):
Like I don't know what this guyis going to be charged with.
I imagine you've got you know.
Theft of a Grand Theft Auto,hit and run on multiple
occurrences.
Speaker 1 (29:34):
Fleeing the scene of an accident.
Speaker 3 (29:36):
Delay to remain.
Speaker 1 (29:37):
Reckless driving.
Yeah, couldn't even charge himwith insecure load.
Speaker 2 (29:42):
I mean probably.
Does it count as insecure loadif you've stolen a tow truck,
like if you're driving in avehicle with a load that you had
no business having in the firstplace?
Speaker 1 (29:53):
well, yeah, you're the driver of the vehicle.
Speaker 2 (29:55):
You need to be in control of your load I got a cop
that I know that would probablyalso charge him with like
failure properly signal.
I'm serious.
I got a cop cop around herethat he likes to have fun at
legal legal fun like legal fun.
Speaker 1 (30:11):
Like legally throwing the book at you for your
wrongdoings when you're dumb.
Speaker 2 (30:16):
So I've heard stories One I was witness to myself,
but I've heard stories.
So what he does is he will siton the highway and he will look
for vans carrying multiplepeople like passenger vans.
And he will sit on the highwayand he will look for vans
carrying multiple people likepassenger vans and he will pull
them over, you know, for if they, you know, either for reason or
for you know um, and he willask if they are transporting
(30:37):
people for hire and the peopleyou know, nine times out of ten,
yes, and he will ask them tosee the fire extinguisher inside
the vehicle, because therequirement is to have a fire
extinguisher, apparently firstaid kit and possibly the first
aid kit, and he will find themfor those things.
I had an incident that Iresponded to.
So in ontario you do notrequire insurance on a trailer.
(30:59):
Right trailer is insured by thevehicle that is pulling it.
I responded to a trailer onfire on the highway and this was
one of our jobs that we didwhere we made sure he got
prepaid, where he had fined thedriver for no insurance on the
trailer.
(31:19):
And so I questioned it on himand I you know, I asked him.
I said, well, it's insured bythe vehicle pulling the trailer.
He goes a 100% Except.
This gentleman admitted to methat he had unhooked the trailer
on the highway and I wentbecause it was on fire and he
goes still.
He unhooked it on the highwayand it is now a trailer
(31:40):
operating the highway withoutinsurance.
You're not wrong.
Speaker 1 (31:48):
But you're a dick.
Speaker 2 (31:50):
Like I cannot see.
I'd love to know the followupon this.
Like I imagine, there's no waythat that ticket goes through.
Speaker 1 (31:59):
You take it to court and be like sir, judge, like I,
I already was losing the trailerand I unpinned the truck to try
to save my truck and then I gotthis charge for just trying to,
you know, save extra resourcesof the fire department and only
happened to put out a trailerand not a trailer and truck.
Speaker 2 (32:23):
But yeah, no, that was the argument he goes.
He unpinned the trailer.
I'm like it was on fire.
What did you want him to do?
Yeah, so, yeah, Anyways, thatis a yeah.
So I would love to, like I said, I know a couple of cops would
probably charge that guy withwith a fail to fail to properly
signal, fail to yield.
You know, hey, the law is thelaw, you know.
(32:49):
That is why we have a justicesystem where you can appeal
these tickets and have your dayin court and have yourself heard
yeah.
But no, that guy is definitelyhaving a bad day.
But yeah, no, so crazy.
I've never had a customer tryand steal my tow truck.
Then again, I don't deal withPPIs and repos much.
No, it's a completely differentindustry.
Speaker 1 (33:13):
We've seen that multiple times and I've
explained to people.
When I was towing, just fromwhere I was towing to where the
city was was less than an hourdrive, I say it's a completely
different industry.
Towing to where the city waswas less than an hour drive.
I say it's a completelydifferent industry towing where
I am compared to an hour Southof where I'm towing.
Yeah, because they would tellme and I just saw an article uh,
(33:36):
there is like a 15 year old anda 16 year old charged in the
shootings that were happening inthe city of revolving tow
trucks or involving trucks, andit's like that mindset, I want
to say, is more predominant incity areas because, like in the
(33:59):
boonies, where I live and havealways operated, that just that
would never cross my mind, evenif you screw me over.
Yeah, I'm not thinking of goingto a high school and trying to
pay some kids to say, hey,here's some money, go get a gun
illegally, and I want you tokill this guy dead okay, first
(34:21):
of all, they didn't.
Speaker 2 (34:21):
That is not how that happened.
They did.
Did not walk up to Toronto Highand look for the most
nefarious-looking kids and gohey, I got a job for you.
You want to make marginallygood money?
Well, it better not be theirown children then?
no, I don't think they weretheir own children either, but
(34:44):
this was all part of organizedcrime.
Yeah, you know I'm I'mspeculating to hell on this.
I don't know who these kidswere.
No one will know, because theiridentities will be protected
under these criminal justice.
But no, this towing company didit so that, yeah, there would
be less charges against them.
It was easier to convince them,but I'm willing to bet these
kids were already low levelthugs within the organized crime
(35:06):
network.
This was not little.
Justin was on his lunch breakat high school and just came out
of physics class and somebodywalked up to him and said would
you like to go buy a gunillegally and shoot somebody
like this?
Isn't Michigan?
We have standards.
These kids were already rejectsand no fault of their own,
(35:32):
probably bad upbringings, and Idon't know if I can.
Is it slander?
If their names are protectedunder the Youth Criminal Act?
Can I be charged with that?
No, these were not.
You perceive that as so muchmore innocent than what it
actually was so much degrading.
Speaker 1 (35:49):
I don't know.
You just see the these articlesof, say, seeing 15 year olds
and 16 year olds charged inshootings involving the towing
industry and you assume theyjust did it out of calculus
class.
I don't know.
You never know Kids are dumband if you approach them, it out
of calculus class, I don't know.
You never know Kids are dumband if you approach them, it's
like hey, little Tommy, do youwant to be able to spend
(36:11):
thousands of dollars playingyour Fortnite game here?
I've got a little side questfor you to complete and if you
do this side quest for me, Iwill make you the richest kid in
middle school, which is a boldthing, to say we don't have
middle schools.
Speaker 2 (36:28):
We have moved to middle schools.
Speaker 3 (36:31):
Well, I don't know how kids are in middle schools,
I meant high schools.
Speaker 1 (36:36):
We don't have middle schools here, but no, anyways,
this is pretty when.
Speaker 2 (36:46):
No, I'm pretty sure they didn't offer them fortnight
bucks or whatever rope bucks orI don't know what any of those
things are to like tokens to togo shoot a tow truck, um, or
light tow trucks on fire or anyof that stuff.
I, I think we've.
I think we pulled a little farto like.
We went so far left, we becameright wing, um, like, um.
(37:12):
So while I recoup, what isexactly you said, enjoy this
funny video for our audiolisteners and you will see the
same.
Uh, you'll get to hearwonderful captions from the
audio side.
Speaker 3 (37:22):
This truck driver was driving in america when he
witnessed a moment of karma thathe won't soon forget.
A super impatient minivandriver decides to speed on the
shoulder to get around a towtruck and they hit a pothole at
high speeds and end up wreckingtheir car.
It is very reckless to dosomething like this, as the
shoulder is not made for drivingand is not maintained the same
(37:45):
way a road is.
The only good thing about thissituation is that the driver
didn't have to wait for a towtruck the lame joke at the end
makes my day.
Speaker 2 (38:01):
But yeah, that has got to be the world's best
response time.
Yeah, like I've never.
You know, that's like having aT-bone happen right in front of
a tow truck and then it's likethat poor tow truck has got to
be like.
I swear to God, I was notapplying predatory practices.
I was not chasing this accident.
I just happened like thisasshole passed me on the right
(38:23):
shoulder.
He's lucky he didn't hit me.
Speaker 1 (38:31):
I left my yard the one day and I got behind this.
It was a black dodge caravan.
We've got a big bend just pastthe yard and I'm following this
dodge caravan and he's rightover the yellow line and then he
brings it back.
It's like okay, whatever we'redoing, 60, it's an 80.
He speeds up to 80.
Okay, maybe this guy'sintoxicated, I don't know.
(38:51):
Not jumping to any conclusions.
He then proceeds to go over thewhite, yellow, the white and
yellow for about threekilometers and all of a sudden,
out of the blue, from the middleof his lane, he just turns
about a 13 degree turn to theleft and drives off the road,
down into the ditch, through afence and into some trees right
(39:13):
in front of me.
So I flicked the beacon lightson and I was on my way to a
roadside call, which that's thebest time for something like
that to happen.
Yeah, to go.
Go into a shitty roadside call.
And, oh look, I'm now a witnessof an accident.
Guess who's getting thisvehicle?
Speaker 2 (39:31):
I wouldn't be a witness to the accident because
I was going to tie you up therefor much longer and much more
involved than you need to be but100 so I pull over onto the
side of the road, I jump out andI grab my phone.
Speaker 1 (39:41):
I call 911.
I go down and get this elderlygentleman out of the car and
he's no.
Something ran out in front ofme, no it didn't.
So we get him up and out and thepolice and the fire and the
ambulance all come and they puthim in a neck brace and they
take him off to the hospital andI pull his van out of the ditch
(40:03):
and tow it to my shop and madesome good money.
Him off to the hospital and Ipull his van out of the ditch
and tow it to my shop and madesome good money.
I was like I've seen thismultiple times where older
people, the um company we usedto work for I was turning right
a set of lights which is adivided section, and when I turn
right there was a vehicleoncoming directly at me.
(40:25):
He drove on the opposite sideof the barrier to make a left,
like he thought the left-handturning lane was another lane
over.
So I flipped around and calledthe police because, like this
guy's drunk Right Turns out, hewas just old.
Speaker 3 (40:40):
Yeah.
Speaker 1 (40:41):
He went and parked at the casino up there.
Speaker 2 (40:44):
And all people get called in all the time for
impossible, impaired.
Speaker 1 (40:47):
And there's nothing the police can do.
Speaker 2 (40:49):
No, there's absolutely bad drivers.
So I felt almost like ascavenger this weekend because
we had quite the interaction.
That was pretty funny.
So, as you may or may not know,I know G does that this weekend
was my wife's birthday.
As you may or may not know, Iknow G does that this weekend
was my wife's birthday a day onSaturday in which I dedicated
(41:10):
that my plan was, is I was goingto spend the day with her Right
.
Like that was the plan.
Speaker 1 (41:17):
So it was a plan like ahead of time.
Speaker 2 (41:20):
Yes, that was the plan ahead of time.
Speaker 1 (41:21):
Yeah, see, that's where he fucked up.
Speaker 2 (41:23):
Yeah, I told gods were mad.
So the condition I had is thatI actually had a fire department
coming to do training in ouryard that Saturday morning.
So I said I'm going to go in,I'm going to check with them,
make sure they're good.
She's like, I want to sleep intomorrow.
I want to get up around 9.
I said, okay, how about this 9o'clock?
I'll show up, I'll bringbreakfast.
You know, I thought I'll makebreakfast, whatever we want to
(41:44):
do.
So, okay, that sounds great.
So that night I get a call atmultiple calls.
Throughout that night I did notsleep a wink that night, um.
But I got a call about three,34 o'clock in the morning um,
for a tractor trailer.
Um, that was I.
(42:07):
I had two trucks that came inas one with a tanker leaking.
So dispatch calls me for that.
I head out.
I get out there, it's one truckon its side with a fuel tank
leak.
So I walk up to the police foron scene and they go what are
you doing here?
And I said I was called by um,the fire department.
Speaker 3 (42:27):
Hmm.
Speaker 2 (42:29):
Um and he's like oh, okay, so I go over to the fire
department.
Okay, how's it going?
He's like hey.
He's like what are you doinghere?
Speaker 3 (42:35):
And.
Speaker 2 (42:37):
I'm like I was called by you guys and he's like I
didn't call you and I'm sittingthere going.
I feel like a scavenger rightnow, like I'm trying to get this
job right.
Like I'm like, well, somebodycalled me, it's 4 am and I
didn't get out of bed on my own,and so he calls the dispatch
(42:59):
and he goes hey, dispatch, whocalled?
You know who called towingAndwing?
And he goes well, I'd gottenover the air that you guys said
the fuel tanks were leaking, soI called the towing and he's
like, oh, and I'm like,thankfully he says this in front
of the cops.
So the cops not looking at melike you're lying to me, like
you you know what I mean.
You're, you're poaching, you'retrying to whatever.
(43:21):
I'm like I'm not trying to doanything, man, I was trying to
count sheep.
Yeah, like you guys woke me up,don't, don't look at me like I
did something wrong I don't want.
Speaker 1 (43:31):
You got me out of bed this is your shift to work.
Speaker 2 (43:35):
This is I don't want to be here right now.
So I'm like, can I tow thetruck?
You got me here.
And uh, yeah, they called mebecause the fuel tanks were
leaking and they were inquiringabout pumping the fuel tanks.
Um, however, the fuel tankshave stopped leaking.
It's probably just whatever.
The top truck's laying on itsside, yeah, and um, the cop goes
(43:56):
.
Well, we don't know about theextent of injuries yet.
I'm like, oh, because on my waydown here, like I heard the
dude was walking around andstuff and he goes, yeah, and
then he sat down and I guess hewas pretty banged up and so he's
, he's gone to hospital andwe're waiting for an update.
So he's like I'm like, oh cool.
I'm like it's my wife'sbirthday today.
Like, do you have a ballpark?
(44:16):
When we know what's going to begoing on?
He's like, well, it could benine o'clock, it could be
afternoon, if there's injuriesand we got to call down
investigators to, you know,recreate the scene could be a
while.
So go ahead with your breakfastplans and maybe we'll see you
later once we talk to thecompany yeah so, long story
short, at 7 30 that morning theydecided to inform me that they
(44:36):
did speak to the company and wewere going to be doing the job
and they wanted us there rightaway.
Oh nice, yeah.
So I'd already made some phonecalls.
I waited until seven o'clock,started making some phone calls
to my guys hey, possible that wehave this job?
You know, line up the crew,make sure I've got, you know,
everybody that I need and I'msitting there going, my wife's
going to kill me, my wonderful,amazing, loving wife, who is so
(45:01):
patient whether it comes to theshow, whether it comes to the
show whether it comes to thework, there's always a reason at
work that I'm not around.
And then this is her birthday.
I had not told her.
I planned on spending the daywith her.
I planned on we'll do breakfastin the morning and then kind of
, just what do you want to dotoday?
I want to go this.
(45:22):
So I did what any smart manwould do.
Speaker 3 (45:26):
And.
Speaker 2 (45:26):
I called my mother and I said mom, I need a favor.
She goes what's that?
I'm like.
Well, here's what's going on.
I'm going to be out on thiswreck all day and I was planning
on spending the day with Robinbecause it's her birthday.
I need you to bring her tobrunch.
I told her I'd bring herbreakfast, so I'll have her call
(45:47):
you when she gets up and if youcan bring her out to brunch,
I'll buy my treat to both of you.
And so, anyways, I, you know,sent my wife a text and didn't
want to wake her up and I saidhey, honey, I'm sorry.
I love you, I'm sorry.
I said I'm sorry about fourtimes in this text.
I'm sorry, I'm sorry, I'm sorry.
You know, it's just, it is whatit is.
(46:08):
When you get up, give my mom ashout.
You guys are going to go overbrunch Never really talked to my
wife the rest of the day.
I'm in the middle of a job.
I got things to do.
It wasn't.
Until I'm pulling off thehighway at the end of the day,
it's about four or five o'clockNow.
Until I'm pulling off thehighway at the end of the day,
it's about four or five o'clockNow.
Keep in mind.
I've been up since four.
My phone rang all through thewhole night, so I'm like 30 some
(46:28):
hours deep.
My wife calls me as I'm gettingoff the ramp.
She's like I just drove by youand I was like, oh really.
I'm like, yeah, we're justfinishing up.
She's like, yeah, thank God.
I'm like I just realized I justwent from paying for brunch to
(46:49):
paying for a whole lot morestuff, but it is a small price
I'm willing to pay for yourunderstanding on this wreck.
So that night, whenever I gothome, I uh I got home and I'm
like, okay, I'm going to go hopin a shower and uh, let me know
where you want to go for dinner.
Anywhere you want to go, no, no, ifs, ands or buts, we're going
(47:09):
.
And she's like, oh, so you'repretty.
I imagine you'd be pretty tired.
You've been up for 30 some hoursat this point and I'm like I'm
actually really good right now,not sure why I'm in a um, I'm
full of energy, so I brought herout to a nice dinner fancy
(47:30):
places you can find and um, yeah, we had a nice steak dinner and
by the time dessert came around.
Let me tell you I was fading.
Yeah, like dessert came around.
I'm like remember how I wasn'ttired.
She's like, yeah, I'm like I am, I'm ready for bed.
You make her drive home no no.
I drove home.
I drove home and, literallylike I drove home, she went into
(47:50):
the bathroom.
By the time she came out of thebathroom, I was out.
I slept for a good 14 hours.
I was exhausted, so I missedher birthday.
It will not be the last time.
Speaker 1 (48:06):
As long as I am part of this, this industry, it is
always bound to happen.
Yeah, you messaged me, you'relike my wife's gonna kill me,
and you sent me pictures.
Speaker 2 (48:10):
I was like so I guess that means we're recording
tomorrow, yep all right, yep 100, because, uh, yeah, I knew at
that point I'm like it's notgonna happen today, because by
the time I get back from thisand it's her birthday, I could
have maybe snuck it in if I hadbeen here all day and if I had
spent the day with her.
Go, okay, hey, you know, yeah,that was fun.
(48:31):
Yay, yay, birthday girl.
Now give me an hour to go takecare of this.
But I was not even going toinquire about that after missing
the entire day.
So it was an exciting weekendafter missing the entire day.
So it was an exciting weekend.
Um, it made for some fun, madefor some great stories that
maybe we'll talk to on futureshows.
(48:51):
All I know is that the next toe, the next show you hear, will
be from the toe show yeah wehave not coordinated how we're
getting together.
Speaker 1 (48:57):
I think you're coming to my airbnb to record probably
because I don't think there'swi-fi in the trees at the
campsite.
Speaker 2 (49:04):
No, no, and I think the Airbnb definitely does have
it and lighting and everythingelse.
We've got this nice littlelounging area.
I think you guys should plan aday where you come over to that
and then we just got to figureout how to get you back to the
campsite.
I mean, we could probablyfigure this out.
You guys ride in with us, likeride back to the place with us.
(49:26):
We have some drinks there, weput you in a cab back to the
campground and that way we can.
Speaker 1 (49:33):
I've never been in a cab before.
I've never once taken a cab orUber or nothing actually, yeah,
they probably have Uber.
Speaker 2 (49:41):
I'll set you up with an Uber.
Speaker 1 (49:45):
I've only been on like a bus twice in my life in
the subway.
Speaker 2 (49:48):
You guys don't realize how uncivilized g is.
It was it was last year, Ibelieve, at the meet and greet
at the pub.
You know the brewery it was andyou're like I've never been to
a bar before and we're like what?
Speaker 1 (50:03):
like how I've been.
I've ded at bars before, butI've never actually gone and sat
down at a drink.
Speaker 2 (50:08):
You've never been a patron at a bar.
Nope, before, okay.
And now you're telling meyou've never taken a cab.
Speaker 1 (50:15):
I've never once been in a taxi.
I've driven what you couldclassify as a taxi before, but
I've never been a patron.
Speaker 2 (50:24):
You've never called a taxi.
How have you?
Speaker 1 (50:28):
I've always.
When I was young, I was inbiking range for everything.
When I, as soon as I turned 16,the day after my birthday, I
went out, I got my g1 and I didthe young driver's course.
So I only had to wait like sixmonths until I got a license and
then at that point I lived outin the middle of butt fuck
nowhere, so I had to driveeverywhere to get to where
(50:50):
you've never gone like forweekends down in the city with
with a girlfriend or with theboys and gone out and been like,
hey, how are we gonna get here?
I will just call an uber, likeno I've done a go train trip
with the girlfriend down totoronto once and we walked
around downtown.
We did the aquarium, we stoppedat a Boston pizza, had some
dinner and caught the train backand then I drove from the train
(51:10):
station back home yeah, that'sfair.
Speaker 2 (51:12):
I've done that a lot when I used to go to Blue Jay
games, but I still can't believeyou would never at one point.
You live an hour from one ofthe biggest cities, the biggest
city in Ontario and, I believe,one of the biggest cities in
Canada, and you've never taken ataxi, wild, wild.
(51:32):
So I guess I have to get youthe Uber just for the experience
.
I don't know.
Speaker 1 (51:35):
It's got to be the top line Uber too.
Speaker 2 (51:38):
I'm not getting you like an Uber X?
I don't even know what the Uberlines are, I'm just going to
assume You've got to pop mycherry for taxi rides on.
I'm not paying a hundreddollars for an uber to go.
I don't even know if I have theuber app anymore.
I do have the uber app.
It's on my phone.
It's probably out of date.
Needs to be like.
(51:58):
I don't know what the lines.
Speaker 1 (51:59):
I know there's no ubers where I am no same, here
there's nothing, I don't eventhink there's a cab company
where I live yeah, like there's.
Speaker 2 (52:08):
Oh yeah.
Still, I can't believe you'venever taken an uber nope that.
That baffles me.
I'm looking at uber rides rightlike I can look at my uber
activity.
I mean, it's not that bad, it'snot that big, there's only a
couple trips on it, and I was inmontreal a while back, october
31st, probably last year anyways, guys, that's been the toying
(52:31):
like podcast.
Speaker 1 (52:32):
Thanks for watching.
We're going on a tangent thatneeds to be ended, so thanks for
watching.
Hit us up.
You can send us an emailtoyinglife gmailcom.
Find us on facebook.
Do a little bleep bloop downbelow in the comment section
down below.
If you're watching over on theYouTube side, we'll see you at
the toe show.
I hope to see you there.
We might do some shenanigansthere.
I don't know what we're goingto get up to.
(52:53):
We haven't planned anything,because that's how sophisticated
we are.
We plan ahead here at thetoying life podcast.
See you next week.
Speaker 2 (53:02):
Toodles.
I'm like I want to believe thatyou're just saying that for the
show, but no, you are thatfucking under a rock.
Yeah, what else have you neverdone that Regular people?
(53:23):
I don't know.
Speaker 1 (53:24):
Tell me something that regular people have done.
Hey everyone.
I'm Brad from Calgary.
This is Sean from Cambridge,ontario.
I'm Terry from Cornwall,ontario.
Speaker 2 (00:12):
Hey, this is Larry from Pit Metals, British
Columbia, and you're listeningto the Towing Life Podcast.
Speaker 1 (00:25):
Welcome to the Towing Life Podcast, where the ditches
are deep, the trucks are loadedbut the drivers are not.
I'm your host, towing man G,and, as usual, I'm joined by my
co-host, friend and formerco-worker, the man with very
strong opinions, mr Plain Guy.
What is going on?
Speaker 2 (00:40):
G.
What is going on?
Speaker 1 (00:42):
Oh, I'm staring directly into the camera while I
did that intro this time, justto make you happy.
Speaker 2 (00:47):
Oh good, I'm glad you've finally taken some of my
show notes and started to applythem to our weekly episodes yeah
, g said.
Welcome to another episode ofthe Tone Life Podcast, episode
152.
Our last episode beforeattending the Ontario Toe Show,
the PTAO Toe Show Show coming upon September 12th and 13th in
Kitchener, ontario, where we areexcited and we will once again,
(01:09):
in yearly fashion, be broughttogether to be able to bring you
guys exciting content live inperson, whether that be from the
show itself or from ourdrinking shenanigans later on in
the night.
Later on in the night.
Either way, we hope to.
We hope to have a good time atthe show, see a lot of our
Ontario listeners down there aswell, as we have some
merchandise coming with us and,like I said, it's just a good
(01:32):
chance for G and I To finallysee each other in person, unlike
how we do every week over acamera.
You know, 400, 500 kilometersaway, 300 miles for those in the
US side, as I've been listeningand paying attention to my US
conversions.
So, before we get too far intoit, it is a good time to mention
(01:53):
your questions.
Comments concerns everything forthe show are always relevant
and always appreciated.
And how can you get a hold ofus?
It is simple.
You can head over to ourwebsite, wwwtowinglifeca, where
you will find a link to ourmerchandise store as well as a
contact us form where you cansend in your questions or topics
for the show.
You can also email us directlyat thetowinglife at gmailcom, or
(02:18):
visit us over on the Facebookpage at the Towing Life podcast
over on Facebook.
And don't forget, if you arewatching over on the YouTube
side, we appreciate it.
It every week and you can goahead and hit that like,
subscribe, all those goodbuttons.
Make sure to hit the bell soyou hear when a new episode
drops and you can comment downbelow.
Uh, again, your comments,questions are always appreciated
(02:38):
and we try to get theseepisodes out on a timely manner
for those listening on the audioside.
G messed up last week.
I would like to make thatabundantly clear it is his fault
.
The episode came out so late inthe morning.
Um, it is partially my faultfor not inspecting what I expect
of him and I'm remembering thatit was monday night and
wondering.
I haven't received that episodein my email yet.
(03:01):
I should probably follow up.
So g kind of rushed last minute, put the episode together.
Lucky for him, we have recentlyswitched over to a service that
allows us to upload the episodeand it takes care of a lot of
our possible titles.
You know it's AI helping us inexpediting this process because,
(03:23):
as you both know, one of us isinvolved in the towing industry,
One of us isn't, but we stilllead very busy lives and don't
always have the time to focus onthings that we need to.
So thank you, AI this episodeis sponsored by AI for helping
make our lives easier with thispodcast.
Speaker 1 (03:41):
We only have one YouTube comment.
That was from the this is ourstory after yeah, this is our
story.
Episode 147 from uh mendez sayssimps for the crown.
Shake my head.
Speaker 2 (03:56):
I have no idea what that means but I don't know what
that means either.
Maybe we are the simps what's asimp?
Like a simpleton.
That's my understanding of it.
I can look it up.
Speaker 1 (04:11):
Please do Urban dictionary of that, because I
thought it was somethingcompletely different than a
simpleton.
Speaker 2 (04:15):
A silly or foolish person, a simp yeah.
Speaker 1 (04:21):
S-I-M-P.
Speaker 2 (04:23):
S-I-M-P.
Speaker 3 (04:25):
Okay.
Speaker 1 (04:26):
Because I've heard it and like, oh, you're simping
for this person.
Speaker 2 (04:33):
Oh well.
Simp is a slang term used todescribe a person who is
perceived as overly submissiveor even desperate for the
attention or affection ofsomeone without receiving
anything in return.
Speaker 1 (04:47):
So simps for the crown?
That would be like the BritishSure.
Speaker 2 (04:52):
I don't know.
I think it's because you werepandering for uh, for uh tips
for the show or something.
That episode I don't rememberand it could just be some random
YouTube troll that you knowcomments on random things.
I don't know.
I don't know.
We don't have to dig too deepinto that, I don't think no I
don't think we got to touch toofar into that one.
(05:12):
So, um, one thing I wanted toget into is, as we were talking
about before the show, I have anew dispatcher, um, that we're
training currently in our officeand dispatches are super
important.
They're one of the mostimportant positions within a
company.
I think one could say right,dispatchers are your first line
of you know, your firstinteraction with your potential
(05:34):
customers.
The things that they say on thephone can make or break that
interaction.
The pricing that they give onthat phone can make or break
future profitability.
They have a huge influence overyour business and that is why
there is so many you'll see inthese smaller companies as they
even as they'd like to grow,they hate relinquishing the
(05:57):
power of dispatch right, theyhate putting the trust in
somebody else to take care oftheir customer in a way that
they would want done.
Operators, second line right.
First they talk to thedispatcher, then they talk to
the operators and you knowdispatchers are very important
and training is is veryimportant.
That being said, if you'redealing with, like roadsides,
(06:20):
where you just got to copy pastecalls that are coming through a
portal, it's very easy, even asyou get into the the light duty
towing side of things.
They tend to be pretty basicstandard phone calls and you can
almost script them to get theinformation which you need hey,
so, and so are you sure you'relocated at this?
Speaker 1 (06:39):
okay, can I get any more information about?
Speaker 2 (06:41):
repeating information .
Um, you know there's thoselines like, right off the bat,
let me get a contact number fromyou in case we get disconnected
.
You know having empathy on thephone, all those things.
As you start to move into heavyduty towing, there's a big
change because things vary somuch.
You've got the symbol forbreakdowns.
(07:03):
Okay, what kind of trucktrailer Do you have a trailer?
Yep, loaded empty, excuse me,um, all those kind of things.
You can somewhat have a checkbox that you need to to fill out
the problem with heavy towingand and even other towing, and,
and one thing that we are knownfor where we are is we will get
pretty much everything andanything right.
(07:23):
You always use the reference,the one number to call.
You call us and we'll get ittaken care of.
But with that comes okay, well,how tall is it?
How?
You know what I mean.
Okay, can we run it on permit?
Is it a permit that we need togo get, compared to a permit
that we already have?
There's just so much more thatcan go into it.
So training a dispatcher can bea long process.
(07:44):
Now go into it.
So training a dispatcher can bea long process.
Now we can get into differentways and tips and techniques to
train dispatchers and I do wantto look into there was a
gentleman I think we talkedabout him on the show.
I had his book here somewhere.
I don't know where it is nowwhere he.
You know he really talks aboutcustomer service and and how to
promote it.
But what I liked is thedispatcher voice, and I don't
mean the tone in which you knowthey don't.
(08:07):
This isn't a phone, you know, aphone sex operator where
they've got to have the most youknow desired voice of any sorts
or anything like that.
What I'm talking about is youhave a customer service voice.
I think you have to have acustomer service voice and I've
even caught myself whenever I'mtalking with my customers using
(08:30):
a very different voice than Iwould use in my normal day to
day.
Some would say it's the voice Iuse on the show, but I so I
listened in on a couple of phonecalls with this new dispatcher
that was training and he wasabout a day or two at the time
(08:51):
and I'm not sure if it wasnerves or what it was, but I had
to have a talk with him aboutit because it was, you know,
call like thanks for calling.
Abc towing.
Yeah, what's your name?
Okay.
Your phone number okay.
Where's the pickup, where's thedrop off?
What kind of car is it color?
(09:11):
Okay, be there, be there soon.
Bye.
I was like the hell justhappened on that phone call.
I mean he got all the points.
He got all the points, yeah,got every single one of the
points.
So I I pulled them aside.
I said, okay, good job, I'mgetting the information 100.
You got all the points, right,like everything that I need him
(09:32):
to get.
He got you know what's wrongwith it, all that kind of stuff.
But I'm like you know, theseare people on the other side of
the phone, right, like these arepeople.
These are people who have aproblem, are not having a good
time and are requesting yourhelp.
You really need to have aconversation with I.
(09:52):
Almost.
There was a phone call I tookthe other day.
I'd have to go I maybe I'll seeif we can play it on the next
show.
I gotta make sure it doesn'tgive away any personal
information and I might have toclip out one, but it was one
that I had with a customer andit, and it just, you know, have
a conversation with these people.
Hey, thanks for calling ABCtowing.
How can we help?
Oh, I need to tell.
(10:12):
Okay, no, that's a.
We're not off to a good startnow, are we All right?
Um let me get your name andphone number in case you get
disconnected before we get theinformation.
Okay, get the informationinformation, okay.
So whereabouts are you locatedhere?
Okay, no problem, yeah, I knowthat spot really well.
Okay, where are you going?
Oh, this garage?
Yeah, no, absolutely, we can dothat.
What kind of car are youdriving today?
Okay, and even like when he'dask for, like you know, or you
(10:35):
get people trained into a like,okay, these are all the points
that I need, right.
And then I hear phone calls.
Like a good customer of mine iscalling down for a car that's
broken down in his yard rightanother this yard.
Like anyways, he's calling onbehalf of the person and he's
like, okay, what year is the car?
It doesn't matter.
(10:56):
What color is, it doesn'tmatter.
Well, where do they want to getbrought to?
He's like somewhere in montreal.
Okay, well, do you have theexact address?
It's like no, and I'm sittingthere going ow, ow, ow.
Like this guy's calling in,he's one of our good customers.
Like he gets it he was verypatient, very nice with the
gentleman.
I think had an idea he was newin training but it's like just
(11:20):
send a truck.
We'll figure it out once we getthere exactly get the basic
information of what you need toassess.
You need to know where it'sgoing, no problem, because we
need to determine.
You know, with shifts and withdriver ability, what we're doing
, our availability, what we'redoing here, but like, what color
is it?
The driver can get there andupdate the call.
Yeah, you know.
(11:46):
If you're looking for a price,if they say, hey, how much is it
going to be okay.
So, this is how much.
This is what the rates are.
You know this hookup, this is akilometer.
If they want an exact rate,you're going to have to get me
an exact address.
At that point, the guy probablywould have said you know what
you know, I'll give them thosebase rates and they can sort out
with you when you get perfect.
Yeah, right, so dispatching isprobably.
I said we said it's one of themost important jobs you know in
(12:06):
a company.
I think it's very.
I want to say operators thinkthat dispatch is stupid.
Dispatch thinks that operatorsare lazy, and they're both right
, yep, right, dispatch is liketowing, but smarter head over to
towinglifeca.
Check out the store.
We have those shirts.
Speaker 1 (12:27):
Nice plug.
There's always that disconnectin any industry that has that
someone behind the phone talkingto the paying customers and
then relaying that informationover to the person who's
actually going to do the work,agreed.
There's always that disconnectover to the person who's
actually going to do the work,agreed.
There's always that disconnect.
(12:48):
And one good way of having yourdispatchers knowledgeable in
the job that the drivers aregoing to be doing A because I
find that some dispatchers,especially when they're new, are
pushovers and they could bebullied and be walked all over.
Now should your drivers reallybe doing that?
No, they shouldn't.
But you all know that guys willpush a little bit too far to
(13:13):
see where the boundary is and ifyou let them push too far, that
will become their new normalfor them.
Right, and it's not a goodthing, but it happens and I'm
sure we've all pushed a littlebit too far on a dispatcher that
you knew that you couldmanipulate in one way or another
.
But if you have a dispatcherthat's trained or hopefully
(13:35):
maybe even done the jobpreviously, they have more
knowledge behind them.
The other thing that I want totalk about is we talked about
having a list and, as stupid asit may sound, having a list in
front of the dispatcher with allthe points they're supposed to
get is a good thing.
(13:56):
It's always stupid and we'relike, oh, we don't need it.
But how many times have you hada conversation while taking a
call and you didn't ask acertain thing?
And then the driver says well,did you?
Is it four wheel drive or twowheel drive?
I forgot.
So now you've looked, now youlook like the idiot because you
didn't ask.
Right.
Actually, having a checklist orusing a program like tow soft
(14:18):
where you have to click in eachbox.
Speaker 2 (14:20):
Yeah, the boxes are all there whether you use them
or not.
Speaker 1 (14:27):
Yeah, um, especially once you get into like cube vans
or small rvs, you have to ask,like, how hot or like, how tall
is it?
Oh, I didn't ask that, okay,well, that really depends.
Now I have to call back as anoperator to ask these questions
which, to be fair, somedispatchers might just not be.
They might just not know who.
Who knows the customer mightnot know the height.
(14:49):
So now it's a guessing game.
Okay, well, is there an ac uniton top right?
Like?
There's just so muchinformation that we just don't
know.
So sometimes it's just betterto say go take a look.
Speaker 2 (15:02):
Driver you know I have, I have something I deal
with or I do with my dispatcherswhen they do that.
So I'll have that situation,especially campers, right with
camper season, I'll have adispatch come in.
You know, again, we're veryclose in offices.
They'll come over and go, hey,can this truck or can this
driver do this call?
And I said, okay, what is it?
(15:23):
And a lot of times again,because we use an application
like tow soft, I have it open.
I look at the and I said, okay,what is it?
And a lot of times again,because we use an application
like toe soft, I have it open.
I look at the call, I said, okay, how tall is it?
I don't know.
Okay, and I look at the stuffthat I'm missing and I'm you
know, and I'm like, well, I cancall him back.
I'm like, well, you might haveto because you are asking me to
make a decision or to help youin a decision with a matter that
(15:45):
I don't have all theinformation.
I can't give you an answerwithout this information.
I cannot tell you if that RVwill fit on my tandem, you know,
or my tri-axle flop it If Idon't know what the height is.
Speaker 3 (15:59):
Yeah.
Speaker 2 (16:00):
Right Like I need there's.
There's information that comesinto it.
So it kind of, I think, helpsthem understand a little bit
more.
That it's like okay, it'steaching a lot that you can't
just make a decision withouthaving the information.
You can't just wing it and guessat it but I think having a list
though I think having a list,though g to your point earlier
can be detrimental at the sametime, because now your
(16:21):
dispatcher is so worried aboutchecking off all those items
that some of those items mightnot be relevant into the towing
side and are simply wasting time, like the customer that was
calling in on behalf of thedriver and knew the exact
address for the drop off andwhatnot.
That it could make it harderwhere they just get focused in
(16:42):
on that list and not having aconversation with the person.
Speaker 1 (16:46):
Yeah, but that's where okay, Only apply this list
to when it's something large,like a large vehicle list right.
You can have different thingslike that.
Speaker 2 (16:57):
I think you have to have a base, I think, for your
training purposes.
Yes, you're right, and it'ssomething that I was, somewhere
I've definitely failed where youshould have a, you know, kind
of like a flow chart is it asmall or a big light duty,
medium duty, heavy duty and thenhave, like, the weight classes
okay, like, this is theinformation you need.
Medium duty, this is theinformation you need.
(17:18):
Heavy duty, this is theinformation you need.
Hoisting right overhead,lifting boom work this is the
information that you need.
Recovery work this is theinformation that you need.
You know what I mean.
I definitely think there issomething there to it, but it's
got to be used as a guideline,not as a bible, like, not as a.
You know what I mean because,like again, when you don't, when
(17:39):
dispatchers don't have a, someof them have a hard time
understanding what each, let'ssay, truck and especially again,
this comes into the heavy sideand somewhat on the light side
but what each truck'scapabilities are.
So if I tell them that I need,like, what was it the one?
The other day a guy calledasking to have um he needed.
(18:02):
What did he call it?
In other words, he had a superlong trailer with multiple axles
that were towed behind, whichare not legal in quebec, like
you, so they stack them okayright, they stack them up on the
back while they travel throughand then at the end they put
them back down only because ofpermanent allowance and whatnot.
But there's a name that theyhave for them and it's not
bogeys.
I can't, uh, it's bugging methat I'm not remembering this.
(18:24):
They call a jeep, I'll callthem jeeps, right.
And so he said he had to havehis jeeps, uh, loaded backwards
on his rgn so that the you knowhe had room or whatever.
And he's like I don'tunderstand what a jeep like.
How are we supposed toreposition jeeps on an rgn?
Can he just know?
I kind of figured out, based onwhat he was telling me, the
(18:46):
information.
I was like no, it's probablybecause he's got the tires
forward or the tongue forward orwhatever.
He needs to flip the other wayaround so he has room for
something on the deck.
But again, that comes withexperience.
But unfortunately, a dispatchyou'll have that interactions
with them once, they may notever you know what I mean ever
do it again, or by the time itdoes, that they forget, like
(19:07):
you've got to watch.
It's so hard because they mightnot know how the equipment
works.
Therefore, if you even have alist on, okay, when we're doing
boom work, we need to know theset out information, but
sometimes that set outinformation is not relevant at
all, depending on what the jobis.
So you know what I mean.
(19:30):
Like it can be a hindrance orit can be a tool to be used.
I think it's all how youimplement it with your dispatch.
Yeah, that would be my concern.
But as for the voice, yes,these people are people just
like me and you.
Speaker 1 (19:44):
Some would say I've called into a couple tow
companies and it like they justhave that resting bitch face,
but for a voice like oh, and itjust brings your mood down when
you're already having a bad daymichael, I want to say porter is
the name and anyone who'slistening might know who I'm
speaking of and will tell you.
Speaker 2 (20:04):
You can hear a smile through the phone and when you
are dispatching, have you know,have that smile Like.
I had a call the other nightand that's the call.
I want to find where a guycalled in.
He said hey, I need to tell.
I said no problem, you know youcalled the right place, so I
start getting his information.
I'm going what's going on withthe car?
(20:26):
And he going on with the car andhe's like well, I hit a fox and
so I'm leaking, uh, leakingsome you know, coolant, whatnot.
And uh, you know, I was smartand I got pulled over and I'm up
in the gas station off thehighway here's where I'm at and
I go yeah, no problem, um, hegoes.
He said, no, we'll get it tohere, hopefully it's just.
Uh, you know, it's a quick fixand I can get my car back pretty
soon.
I'm like, if not, well, we,well, we'll, we'll head back to
the location we found you andtake out the rest of the den.
(20:46):
Right, like, um, you know he hadmade a joke.
He's like, yeah, I'm having abad day, but the Fox is doing a
lot worse.
You know, like, have thatconversation with your customers
, engage with your customer alittle bit, lead your
conversation.
Right, like, make sure that isprobably one of the biggest
things that I tell mydispatchers is you need to
control the conversation,because customers will go on
(21:08):
about the dumbest shit that youdon't need.
You know, my sister called fora tow once.
And yeah yeah, my sister calledfor a tow and that guy there
said that she had a flat tireand he just said that she needed
air in the tire.
But I told her, no, they shouldchange the tire.
And they ended up putting airin the tire and that tire went
(21:30):
flat again.
And I tell you that was 20years ago.
But I think I have a prettygood idea that you don't need a
flop head and it's like what thefuck just happened.
Like, how did we get here?
And so if you don't control theconversation with your
customers, they will.
You know what I mean.
Like they will, they willcontrol it.
And when they control it, yourphone call is going to go from a
(21:54):
five minute pleasant adventureto a 10 minute pulling your hair
out you know where.
Where would you like thevehicle towed to?
Oh, you, you know bob.
No, sir, I don't know bob.
Well, bob, you see, back in1945 bob and I were best friends
and and then we went to schooland bob was always good at
(22:15):
fixing little stuff and things.
And uh, he, uh, you know, his,his wife, dorothy she was, she
was just a treat.
And uh, bob and Dorothy gotmarried.
I was, I was in their weddingand uh, you know, bob's got a
garage now.
Okay, cool, yeah, bob's address, yeah, it's dead.
Yeah, you could have fuckingskipped three of those steps
(22:39):
ahead of time.
Speaker 1 (22:40):
I, I love it when they're like no, I don't have
the address, but I can show thedriver where it is.
Speaker 2 (22:45):
Yeah, those are always fun.
I mean, I don't get those asmuch anymore.
I love the.
Hey, I need a tow.
Okay, where are you?
I'm on my house.
Okay, where's your house?
In between my neighbor's houses?
No, no, it's on Main Street.
Okay, do you have a number onMain Street?
Oh, yeah, okay, do you have anumber on main street?
(23:10):
Oh, yeah, it's 25.
Okay, we could have saved allthis.
When you know, I mean you, you,you expect customers to be
smarter than that, but thereality is and for any
dispatchers that ever listen tothis, the reality is simple
customers are not smart, right?
90?
You, your salary is paid bypeople who make bad decisions or
who are unintelligent or notintelligent I don't know if
unintelligent is actually a word, it is which would then make me
(23:32):
unintelligent, um, so a lot ofyour, a lot of your, your salary
is, um, you know, paid for bythese people that make these
kind of decisions.
So do not put faith that theyknow what it is they're talking
about.
Listen to them, get theinformation you need, but lead
them.
You are the shepherd.
You need to lead them to whereyou are trying to go Because,
(23:55):
again, if you let them go, boband Dorothy were married in 1936
and had two wonderful children.
And you know what?
Bob's son, carl, works in thatsame garage.
You know Carl.
You know Carl.
Carl's a hell of a.
He fixed my mower back in 72.
Um, I love that.
Speaker 1 (24:11):
I just randomly even if you know Carl never said yes,
you know Carl.
Speaker 2 (24:15):
Yeah, oh, don't do that, don't don't.
Yeah, yeah, yeah, I know Bob.
Oh, so you know.
Then you know with Bob, right,if you go?
No, I don't know Bob, okay.
Speaker 1 (24:31):
You can pretty much end a little spit there and go.
No, I don't know Bob, Unlessthey really want to defend Bob's
honor or is offended that youdon't know Bob.
Speaker 2 (24:35):
It's very possible.
Speaker 1 (24:36):
Bob's a very good man , you should know.
Speaker 2 (24:38):
Bob Right.
Bob and I go to Tim Hortonsevery morning, 7 am we sit down,
we have our bagel.
He always gets the sesame bagelwith the plain cream cheese and
I keep telling him that creamcheese is going to get fat.
But you know, you know, Bobright, Because you told me you
know Bob.
You know Bob, you can't tellBob anything.
Yeah, I'm going to start doingdispatching story time.
(25:04):
We're like 24 minutes into thisand all we've talked about is
bob and dorothy, and she's agood person, bob, bob.
Speaker 1 (25:12):
Bob likes his bagels, so we know bob, it's funny
because my, my real estate agentis named dorothy and her
husband is named bob so they'regonna think this is about them,
and he just recently called theydon't watch this don't worry,
they don't want.
Speaker 2 (25:27):
Your realtor doesn't watch the towing life podcast.
She does.
You have you had a like?
I would probably fire yourrealtor no, she's amazing, she's
a good realtor so, but no, itis important to have, as a
dispatcher, to have thatconversation, to have that voice
, um, and you know, and like Isaid, it's tough for companies,
it's tough for me to listen to.
(25:49):
You know, I don't know how manytimes during phone calls I hear
what they say and I've beenfrom my office what and normally
they like stop and they freezeup on the phone and they're like
shit, what did I say?
uh, uh okay yeah, yeah, and theycome over.
What is it?
I'm like did you just tell thatguy we don't have anybody for
(26:09):
that?
Yeah, we got bob.
Oh, I forgot about bob.
Okay, we'll go tell bob thatwe're gonna send bob and then
ask him if he knows bob.
Yeah, so, which is verydemeaning to the dispatchers and
not very fair to them at thesame time, where you know
mid-con, you got to let themmake those mistakes.
But at the same time, mistakescost money and you know the
(26:32):
towing industry is aboutlimiting that money that it's
going to cost you.
So, speaking of money that'sgoing to cost you, I would hate
to see the the explanation tothe insurance and the down
payment for this one.
So this is a video that is goneand I'm sure you guys have seen
it.
If you're on this show, you'veseen it before.
We'll play the video.
It was the tow truck.
I'm going to silence it alittle bit, just because the
(26:52):
lady's voice in the backgrounddrives me nuts.
Oh, come on, it's not that bad,don't put your hands behind the
car.
So it's a video in Brooklyn, tomy understanding where the tow
truck driver, who's thegentleman in white, was
attempting to either privateparking or repossess this
gentleman's Chevy Avalanche, orjust a 1500 with a backrocket
(27:16):
kit.
Speaker 1 (27:17):
Wait, the tow truck driver is the one in the white,
who's not in the?
Speaker 2 (27:20):
truck.
No no, he's not in the truck.
No no, this guy stole his truck.
Speaker 1 (27:24):
Oh.
Speaker 2 (27:28):
Yeah, there's another spot to the video where you see
the guy taking stuff out, andso the guy whose truck is on the
tow truck decides to, you know,swing at the tow truck driver
and then hop in his truck anddrive away with his 1500 wheels,
cranked, smoking cars, multipleparked cars, while these people
(27:48):
record.
So this is down in Brooklyn andthen we've got a secondary view
from it that we pulled off ofanother video You'll hear the
guy in this video talk about, soyou can see him emptying his
belongings.
Speaker 1 (28:04):
Oh, yeah, get the fuck out of here Get the fuck
out of here.
Speaker 2 (28:09):
Get the fuck out of here, motherfucker, get the
truck down.
Put the truck down.
Get the fuck out of here.
Get that fucking truck down.
I'm warning you, motherfucker.
Get the fuck away from thistruck.
Get the fuck out of here.
They're just fighting over thetow truck.
Yeah, listen, fuck him,nobody's taking this truck from
(28:37):
me.
Yeah, nobody's taking thistruck from me.
The parked cars, the 2, 3, 4, 5, 6.
Doesn't get that one.
And then he rolls it off theback of the tow truck.
7.
(28:58):
And the truck lands on itswheels and he continues to take
off in the tow truck.
So yes, and the truck lands onhis wheels and he continues to
take off in the tow truck.
So yes, could you imagine thepoor tow truck driver in this
situation having to explain thisto his insurance company?
Luckily, there's plenty ofvideo footage behind it.
Right, like the evidence isclear.
(29:20):
Like I don't know what this guyis going to be charged with.
I imagine you've got you know.
Theft of a Grand Theft Auto,hit and run on multiple
occurrences.
Speaker 1 (29:34):
Fleeing the scene of an accident.
Speaker 3 (29:36):
Delay to remain.
Speaker 1 (29:37):
Reckless driving.
Yeah, couldn't even charge himwith insecure load.
Speaker 2 (29:42):
I mean probably.
Does it count as insecure loadif you've stolen a tow truck,
like if you're driving in avehicle with a load that you had
no business having in the firstplace?
Speaker 1 (29:53):
well, yeah, you're the driver of the vehicle.
Speaker 2 (29:55):
You need to be in control of your load I got a cop
that I know that would probablyalso charge him with like
failure properly signal.
I'm serious.
I got a cop cop around herethat he likes to have fun at
legal legal fun like legal fun.
Speaker 1 (30:11):
Like legally throwing the book at you for your
wrongdoings when you're dumb.
Speaker 2 (30:16):
So I've heard stories One I was witness to myself,
but I've heard stories.
So what he does is he will siton the highway and he will look
for vans carrying multiplepeople like passenger vans.
And he will sit on the highwayand he will look for vans
carrying multiple people likepassenger vans and he will pull
them over, you know, for if they, you know, either for reason or
for you know um, and he willask if they are transporting
(30:37):
people for hire and the peopleyou know, nine times out of ten,
yes, and he will ask them tosee the fire extinguisher inside
the vehicle, because therequirement is to have a fire
extinguisher, apparently firstaid kit and possibly the first
aid kit, and he will find themfor those things.
I had an incident that Iresponded to.
So in ontario you do notrequire insurance on a trailer.
(30:59):
Right trailer is insured by thevehicle that is pulling it.
I responded to a trailer onfire on the highway and this was
one of our jobs that we didwhere we made sure he got
prepaid, where he had fined thedriver for no insurance on the
trailer.
(31:19):
And so I questioned it on himand I you know, I asked him.
I said, well, it's insured bythe vehicle pulling the trailer.
He goes a 100% Except.
This gentleman admitted to methat he had unhooked the trailer
on the highway and I wentbecause it was on fire and he
goes still.
He unhooked it on the highwayand it is now a trailer
(31:40):
operating the highway withoutinsurance.
You're not wrong.
Speaker 1 (31:48):
But you're a dick.
Speaker 2 (31:50):
Like I cannot see.
I'd love to know the followupon this.
Like I imagine, there's no waythat that ticket goes through.
Speaker 1 (31:59):
You take it to court and be like sir, judge, like I,
I already was losing the trailerand I unpinned the truck to try
to save my truck and then I gotthis charge for just trying to,
you know, save extra resourcesof the fire department and only
happened to put out a trailerand not a trailer and truck.
Speaker 2 (32:23):
But yeah, no, that was the argument he goes.
He unpinned the trailer.
I'm like it was on fire.
What did you want him to do?
Yeah, so, yeah, Anyways, thatis a yeah.
So I would love to, like I said, I know a couple of cops would
probably charge that guy withwith a fail to fail to properly
signal, fail to yield.
You know, hey, the law is thelaw, you know.
(32:49):
That is why we have a justicesystem where you can appeal
these tickets and have your dayin court and have yourself heard
yeah.
But no, that guy is definitelyhaving a bad day.
But yeah, no, so crazy.
I've never had a customer tryand steal my tow truck.
Then again, I don't deal withPPIs and repos much.
No, it's a completely differentindustry.
Speaker 1 (33:13):
We've seen that multiple times and I've
explained to people.
When I was towing, just fromwhere I was towing to where the
city was was less than an hourdrive, I say it's a completely
different industry.
Towing to where the city waswas less than an hour drive.
I say it's a completelydifferent industry towing where
I am compared to an hour Southof where I'm towing.
Yeah, because they would tellme and I just saw an article uh,
(33:36):
there is like a 15 year old anda 16 year old charged in the
shootings that were happening inthe city of revolving tow
trucks or involving trucks, andit's like that mindset, I want
to say, is more predominant incity areas because, like in the
(33:59):
boonies, where I live and havealways operated, that just that
would never cross my mind, evenif you screw me over.
Yeah, I'm not thinking of goingto a high school and trying to
pay some kids to say, hey,here's some money, go get a gun
illegally, and I want you tokill this guy dead okay, first
(34:21):
of all, they didn't.
Speaker 2 (34:21):
That is not how that happened.
They did.
Did not walk up to Toronto Highand look for the most
nefarious-looking kids and gohey, I got a job for you.
You want to make marginallygood money?
Well, it better not be theirown children then?
no, I don't think they weretheir own children either, but
(34:44):
this was all part of organizedcrime.
Yeah, you know I'm I'mspeculating to hell on this.
I don't know who these kidswere.
No one will know, because theiridentities will be protected
under these criminal justice.
But no, this towing company didit so that, yeah, there would
be less charges against them.
It was easier to convince them,but I'm willing to bet these
kids were already low levelthugs within the organized crime
(35:06):
network.
This was not little.
Justin was on his lunch breakat high school and just came out
of physics class and somebodywalked up to him and said would
you like to go buy a gunillegally and shoot somebody
like this?
Isn't Michigan?
We have standards.
These kids were already rejectsand no fault of their own,
(35:32):
probably bad upbringings, and Idon't know if I can.
Is it slander?
If their names are protectedunder the Youth Criminal Act?
Can I be charged with that?
No, these were not.
You perceive that as so muchmore innocent than what it
actually was so much degrading.
Speaker 1 (35:49):
I don't know.
You just see the these articlesof, say, seeing 15 year olds
and 16 year olds charged inshootings involving the towing
industry and you assume theyjust did it out of calculus
class.
I don't know.
You never know Kids are dumband if you approach them, it out
of calculus class, I don't know.
You never know Kids are dumband if you approach them, it's
like hey, little Tommy, do youwant to be able to spend
(36:11):
thousands of dollars playingyour Fortnite game here?
I've got a little side questfor you to complete and if you
do this side quest for me, Iwill make you the richest kid in
middle school, which is a boldthing, to say we don't have
middle schools.
Speaker 2 (36:28):
We have moved to middle schools.
Speaker 3 (36:31):
Well, I don't know how kids are in middle schools,
I meant high schools.
Speaker 1 (36:36):
We don't have middle schools here, but no, anyways,
this is pretty when.
Speaker 2 (36:46):
No, I'm pretty sure they didn't offer them fortnight
bucks or whatever rope bucks orI don't know what any of those
things are to like tokens to togo shoot a tow truck, um, or
light tow trucks on fire or anyof that stuff.
I, I think we've.
I think we pulled a little farto like.
We went so far left, we becameright wing, um, like, um.
(37:12):
So while I recoup, what isexactly you said, enjoy this
funny video for our audiolisteners and you will see the
same.
Uh, you'll get to hearwonderful captions from the
audio side.
Speaker 3 (37:22):
This truck driver was driving in america when he
witnessed a moment of karma thathe won't soon forget.
A super impatient minivandriver decides to speed on the
shoulder to get around a towtruck and they hit a pothole at
high speeds and end up wreckingtheir car.
It is very reckless to dosomething like this, as the
shoulder is not made for drivingand is not maintained the same
(37:45):
way a road is.
The only good thing about thissituation is that the driver
didn't have to wait for a towtruck the lame joke at the end
makes my day.
Speaker 2 (38:01):
But yeah, that has got to be the world's best
response time.
Yeah, like I've never.
You know, that's like having aT-bone happen right in front of
a tow truck and then it's likethat poor tow truck has got to
be like.
I swear to God, I was notapplying predatory practices.
I was not chasing this accident.
I just happened like thisasshole passed me on the right
(38:23):
shoulder.
He's lucky he didn't hit me.
Speaker 1 (38:31):
I left my yard the one day and I got behind this.
It was a black dodge caravan.
We've got a big bend just pastthe yard and I'm following this
dodge caravan and he's rightover the yellow line and then he
brings it back.
It's like okay, whatever we'redoing, 60, it's an 80.
He speeds up to 80.
Okay, maybe this guy'sintoxicated, I don't know.
(38:51):
Not jumping to any conclusions.
He then proceeds to go over thewhite, yellow, the white and
yellow for about threekilometers and all of a sudden,
out of the blue, from the middleof his lane, he just turns
about a 13 degree turn to theleft and drives off the road,
down into the ditch, through afence and into some trees right
(39:13):
in front of me.
So I flicked the beacon lightson and I was on my way to a
roadside call, which that's thebest time for something like
that to happen.
Yeah, to go.
Go into a shitty roadside call.
And, oh look, I'm now a witnessof an accident.
Guess who's getting thisvehicle?
Speaker 2 (39:31):
I wouldn't be a witness to the accident because
I was going to tie you up therefor much longer and much more
involved than you need to be but100 so I pull over onto the
side of the road, I jump out andI grab my phone.
Speaker 1 (39:41):
I call 911.
I go down and get this elderlygentleman out of the car and
he's no.
Something ran out in front ofme, no it didn't.
So we get him up and out and thepolice and the fire and the
ambulance all come and they puthim in a neck brace and they
take him off to the hospital andI pull his van out of the ditch
(40:03):
and tow it to my shop and madesome good money.
Him off to the hospital and Ipull his van out of the ditch
and tow it to my shop and madesome good money.
I was like I've seen thismultiple times where older
people, the um company we usedto work for I was turning right
a set of lights which is adivided section, and when I turn
right there was a vehicleoncoming directly at me.
(40:25):
He drove on the opposite sideof the barrier to make a left,
like he thought the left-handturning lane was another lane
over.
So I flipped around and calledthe police because, like this
guy's drunk Right Turns out, hewas just old.
Speaker 3 (40:40):
Yeah.
Speaker 1 (40:41):
He went and parked at the casino up there.
Speaker 2 (40:44):
And all people get called in all the time for
impossible, impaired.
Speaker 1 (40:47):
And there's nothing the police can do.
Speaker 2 (40:49):
No, there's absolutely bad drivers.
So I felt almost like ascavenger this weekend because
we had quite the interaction.
That was pretty funny.
So, as you may or may not know,I know G does that this weekend
was my wife's birthday.
As you may or may not know, Iknow G does that this weekend
was my wife's birthday a day onSaturday in which I dedicated
(41:10):
that my plan was, is I was goingto spend the day with her Right
.
Like that was the plan.
Speaker 1 (41:17):
So it was a plan like ahead of time.
Speaker 2 (41:20):
Yes, that was the plan ahead of time.
Speaker 1 (41:21):
Yeah, see, that's where he fucked up.
Speaker 2 (41:23):
Yeah, I told gods were mad.
So the condition I had is thatI actually had a fire department
coming to do training in ouryard that Saturday morning.
So I said I'm going to go in,I'm going to check with them,
make sure they're good.
She's like, I want to sleep intomorrow.
I want to get up around 9.
I said, okay, how about this 9o'clock?
I'll show up, I'll bringbreakfast.
You know, I thought I'll makebreakfast, whatever we want to
(41:44):
do.
So, okay, that sounds great.
So that night I get a call atmultiple calls.
Throughout that night I did notsleep a wink that night, um.
But I got a call about three,34 o'clock in the morning um,
for a tractor trailer.
Um, that was I.
(42:07):
I had two trucks that came inas one with a tanker leaking.
So dispatch calls me for that.
I head out.
I get out there, it's one truckon its side with a fuel tank
leak.
So I walk up to the police foron scene and they go what are
you doing here?
And I said I was called by um,the fire department.
Speaker 3 (42:27):
Hmm.
Speaker 2 (42:29):
Um and he's like oh, okay, so I go over to the fire
department.
Okay, how's it going?
He's like hey.
He's like what are you doinghere?
Speaker 3 (42:35):
And.
Speaker 2 (42:37):
I'm like I was called by you guys and he's like I
didn't call you and I'm sittingthere going.
I feel like a scavenger rightnow, like I'm trying to get this
job right.
Like I'm like, well, somebodycalled me, it's 4 am and I
didn't get out of bed on my own,and so he calls the dispatch
(42:59):
and he goes hey, dispatch, whocalled?
You know who called towingAndwing?
And he goes well, I'd gottenover the air that you guys said
the fuel tanks were leaking, soI called the towing and he's
like, oh, and I'm like,thankfully he says this in front
of the cops.
So the cops not looking at melike you're lying to me, like
you you know what I mean.
You're, you're poaching, you'retrying to whatever.
(43:21):
I'm like I'm not trying to doanything, man, I was trying to
count sheep.
Yeah, like you guys woke me up,don't, don't look at me like I
did something wrong I don't want.
Speaker 1 (43:31):
You got me out of bed this is your shift to work.
Speaker 2 (43:35):
This is I don't want to be here right now.
So I'm like, can I tow thetruck?
You got me here.
And uh, yeah, they called mebecause the fuel tanks were
leaking and they were inquiringabout pumping the fuel tanks.
Um, however, the fuel tankshave stopped leaking.
It's probably just whatever.
The top truck's laying on itsside, yeah, and um, the cop goes
(43:56):
.
Well, we don't know about theextent of injuries yet.
I'm like, oh, because on my waydown here, like I heard the
dude was walking around andstuff and he goes, yeah, and
then he sat down and I guess hewas pretty banged up and so he's
, he's gone to hospital andwe're waiting for an update.
So he's like I'm like, oh cool.
I'm like it's my wife'sbirthday today.
Like, do you have a ballpark?
(44:16):
When we know what's going to begoing on?
He's like, well, it could benine o'clock, it could be
afternoon, if there's injuriesand we got to call down
investigators to, you know,recreate the scene could be a
while.
So go ahead with your breakfastplans and maybe we'll see you
later once we talk to thecompany yeah so, long story
short, at 7 30 that morning theydecided to inform me that they
(44:36):
did speak to the company and wewere going to be doing the job
and they wanted us there rightaway.
Oh nice, yeah.
So I'd already made some phonecalls.
I waited until seven o'clock,started making some phone calls
to my guys hey, possible that wehave this job?
You know, line up the crew,make sure I've got, you know,
everybody that I need and I'msitting there going, my wife's
going to kill me, my wonderful,amazing, loving wife, who is so
(45:01):
patient whether it comes to theshow, whether it comes to the
show whether it comes to thework, there's always a reason at
work that I'm not around.
And then this is her birthday.
I had not told her.
I planned on spending the daywith her.
I planned on we'll do breakfastin the morning and then kind of
, just what do you want to dotoday?
I want to go this.
(45:22):
So I did what any smart manwould do.
Speaker 3 (45:26):
And.
Speaker 2 (45:26):
I called my mother and I said mom, I need a favor.
She goes what's that?
I'm like.
Well, here's what's going on.
I'm going to be out on thiswreck all day and I was planning
on spending the day with Robinbecause it's her birthday.
I need you to bring her tobrunch.
I told her I'd bring herbreakfast, so I'll have her call
(45:47):
you when she gets up and if youcan bring her out to brunch,
I'll buy my treat to both of you.
And so, anyways, I, you know,sent my wife a text and didn't
want to wake her up and I saidhey, honey, I'm sorry.
I love you, I'm sorry.
I said I'm sorry about fourtimes in this text.
I'm sorry, I'm sorry, I'm sorry.
You know, it's just, it is whatit is.
(46:08):
When you get up, give my mom ashout.
You guys are going to go overbrunch Never really talked to my
wife the rest of the day.
I'm in the middle of a job.
I got things to do.
It wasn't.
Until I'm pulling off thehighway at the end of the day,
it's about four or five o'clockNow.
Until I'm pulling off thehighway at the end of the day,
it's about four or five o'clockNow.
Keep in mind.
I've been up since four.
My phone rang all through thewhole night, so I'm like 30 some
(46:28):
hours deep.
My wife calls me as I'm gettingoff the ramp.
She's like I just drove by youand I was like, oh really.
I'm like, yeah, we're justfinishing up.
She's like, yeah, thank God.
I'm like I just realized I justwent from paying for brunch to
(46:49):
paying for a whole lot morestuff, but it is a small price
I'm willing to pay for yourunderstanding on this wreck.
So that night, whenever I gothome, I uh I got home and I'm
like, okay, I'm going to go hopin a shower and uh, let me know
where you want to go for dinner.
Anywhere you want to go, no, no, ifs, ands or buts, we're going
(47:09):
.
And she's like, oh, so you'repretty.
I imagine you'd be pretty tired.
You've been up for 30 some hoursat this point and I'm like I'm
actually really good right now,not sure why I'm in a um, I'm
full of energy, so I brought herout to a nice dinner fancy
(47:30):
places you can find and um, yeah, we had a nice steak dinner and
by the time dessert came around.
Let me tell you I was fading.
Yeah, like dessert came around.
I'm like remember how I wasn'ttired.
She's like, yeah, I'm like I am, I'm ready for bed.
You make her drive home no no.
I drove home.
I drove home and, literallylike I drove home, she went into
(47:50):
the bathroom.
By the time she came out of thebathroom, I was out.
I slept for a good 14 hours.
I was exhausted, so I missedher birthday.
It will not be the last time.
Speaker 1 (48:06):
As long as I am part of this, this industry, it is
always bound to happen.
Yeah, you messaged me, you'relike my wife's gonna kill me,
and you sent me pictures.
Speaker 2 (48:10):
I was like so I guess that means we're recording
tomorrow, yep all right, yep 100, because, uh, yeah, I knew at
that point I'm like it's notgonna happen today, because by
the time I get back from thisand it's her birthday, I could
have maybe snuck it in if I hadbeen here all day and if I had
spent the day with her.
Go, okay, hey, you know, yeah,that was fun.
(48:31):
Yay, yay, birthday girl.
Now give me an hour to go takecare of this.
But I was not even going toinquire about that after missing
the entire day.
So it was an exciting weekendafter missing the entire day.
So it was an exciting weekend.
Um, it made for some fun, madefor some great stories that
maybe we'll talk to on futureshows.
(48:51):
All I know is that the next toe, the next show you hear, will
be from the toe show yeah wehave not coordinated how we're
getting together.
Speaker 1 (48:57):
I think you're coming to my airbnb to record probably
because I don't think there'swi-fi in the trees at the
campsite.
Speaker 2 (49:04):
No, no, and I think the Airbnb definitely does have
it and lighting and everythingelse.
We've got this nice littlelounging area.
I think you guys should plan aday where you come over to that
and then we just got to figureout how to get you back to the
campsite.
I mean, we could probablyfigure this out.
You guys ride in with us, likeride back to the place with us.
(49:26):
We have some drinks there, weput you in a cab back to the
campground and that way we can.
Speaker 1 (49:33):
I've never been in a cab before.
I've never once taken a cab orUber or nothing actually, yeah,
they probably have Uber.
Speaker 2 (49:41):
I'll set you up with an Uber.
Speaker 1 (49:45):
I've only been on like a bus twice in my life in
the subway.
Speaker 2 (49:48):
You guys don't realize how uncivilized g is.
It was it was last year, Ibelieve, at the meet and greet
at the pub.
You know the brewery it was andyou're like I've never been to
a bar before and we're like what?
Speaker 1 (50:03):
like how I've been.
I've ded at bars before, butI've never actually gone and sat
down at a drink.
Speaker 2 (50:08):
You've never been a patron at a bar.
Nope, before, okay.
And now you're telling meyou've never taken a cab.
Speaker 1 (50:15):
I've never once been in a taxi.
I've driven what you couldclassify as a taxi before, but
I've never been a patron.
Speaker 2 (50:24):
You've never called a taxi.
How have you?
Speaker 1 (50:28):
I've always.
When I was young, I was inbiking range for everything.
When I, as soon as I turned 16,the day after my birthday, I
went out, I got my g1 and I didthe young driver's course.
So I only had to wait like sixmonths until I got a license and
then at that point I lived outin the middle of butt fuck
nowhere, so I had to driveeverywhere to get to where
(50:50):
you've never gone like forweekends down in the city with
with a girlfriend or with theboys and gone out and been like,
hey, how are we gonna get here?
I will just call an uber, likeno I've done a go train trip
with the girlfriend down totoronto once and we walked
around downtown.
We did the aquarium, we stoppedat a Boston pizza, had some
dinner and caught the train backand then I drove from the train
(51:10):
station back home yeah, that'sfair.
Speaker 2 (51:12):
I've done that a lot when I used to go to Blue Jay
games, but I still can't believeyou would never at one point.
You live an hour from one ofthe biggest cities, the biggest
city in Ontario and, I believe,one of the biggest cities in
Canada, and you've never taken ataxi, wild, wild.
(51:32):
So I guess I have to get youthe Uber just for the experience
.
I don't know.
Speaker 1 (51:35):
It's got to be the top line Uber too.
Speaker 2 (51:38):
I'm not getting you like an Uber X?
I don't even know what the Uberlines are, I'm just going to
assume You've got to pop mycherry for taxi rides on.
I'm not paying a hundreddollars for an uber to go.
I don't even know if I have theuber app anymore.
I do have the uber app.
It's on my phone.
It's probably out of date.
Needs to be like.
(51:58):
I don't know what the lines.
Speaker 1 (51:59):
I know there's no ubers where I am no same, here
there's nothing, I don't eventhink there's a cab company
where I live yeah, like there's.
Speaker 2 (52:08):
Oh yeah.
Still, I can't believe you'venever taken an uber nope that.
That baffles me.
I'm looking at uber rides rightlike I can look at my uber
activity.
I mean, it's not that bad, it'snot that big, there's only a
couple trips on it, and I was inmontreal a while back, october
31st, probably last year anyways, guys, that's been the toying
(52:31):
like podcast.
Speaker 1 (52:32):
Thanks for watching.
We're going on a tangent thatneeds to be ended, so thanks for
watching.
Hit us up.
You can send us an emailtoyinglife gmailcom.
Find us on facebook.
Do a little bleep bloop downbelow in the comment section
down below.
If you're watching over on theYouTube side, we'll see you at
the toe show.
I hope to see you there.
We might do some shenanigansthere.
I don't know what we're goingto get up to.
(52:53):
We haven't planned anything,because that's how sophisticated
we are.
We plan ahead here at thetoying life podcast.
See you next week.
Speaker 2 (53:02):
Toodles.
I'm like I want to believe thatyou're just saying that for the
show, but no, you are thatfucking under a rock.
Yeah, what else have you neverdone that Regular people?
(53:23):
I don't know.
Speaker 1 (53:24):
Tell me something that regular people have done.
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