Marianne sent us a brilliant question for discussion:
“How do we reframe our language and mindset to stop using terms like ‘just an admin’ or just a VA’ – or the word JUST in general – when talking about what we do with others?
What are some of the ways we can reframe and reword our language (particularly emails!) where we use apologetic language? As admin, we are often made to feel like we are quite a way down the ladder of importance, so we are trained (or brainwashed) to be apologetic if we take a little longer to respond, or don’t have the solution instantly. Of course, it’s made even worse when you are female, because you seem to be apologising constantly!”
Ooof! Right in the feels with this - when you’re providing support to other people in business, you’re anything but JUST an assistant. We unpack this one even further with a side note of how to respond with a little bit of humour ;)
These are the funny phrases we mention, so please enjoy!
https://www.boredpanda.com/passive-aggressive-email-phrases-meaning/
And if you have a question you’d like us to answer, you can drop it to us here
https://forms.gle/Fa2p79UHB9C3ZuX3A
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