The Upload w/ ControlUp

The Upload w/ ControlUp

Take control of your digital workspace environment end-to-end AND make your end-users happy with their experience. Join Eugenia Schipelliti and Jeff Johnson as they interview industry leaders, customers, and tech gurus on how ControlUp is the simplest, most cost-effective way to observe, analyze and optimize your employees’ digital experience. They’ll help you understand the technology, trends in the industry, and best practices with digital workspaces so you can understand how to keep your end-users happy and helpdesk tickets down. Subscribe, listen in, and so in the know with The Upload! Follow us on Twitter; we would love to hear from you! ControlUp: https://twitter.com/ControlUp

Episodes

June 28, 2022 21 min

In this episode, we talk to Ray Davis, who was a ControlUp power user for years. He recently changed jobs and has not used ControlUp in a year as a result. See how he reacts when Jeff and Eugenia discuss all the new ControlUp features, capabilities, and products released this last year.

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In this episode, Eugenia and Jeff discuss Digital Employee Experience (DEX) management with Joel Stocker, Sr. Director of Product Marketing at ControlUp. Joel talks about the importance of DEX and the solutions ControlUp has developed to manage digital employee experience. Basically, we talk about DEX management for EUC, endpoint devices, SaaS and web apps, and Unified Communications (UC) tools.

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Ray discusses the challenges of moving from a company that used ControlUp to its fullest potential, to one that doesn't use it at all. Ray details what he goes through to unravel a problem with, for example, a customer's Citrix VDI / DaaS problem and how time-consuming it can be vs. using ControlUp, where he could spot the problem and fix it in just seconds.

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May 20, 2022 23 min

Your IT department spends too much time troubleshooting home networks—throwing virtual darts, trying to hit the target of the problem—because home networks are IT's biggest blind spot.

 In this episode of The Upload with ControlUp, Eugenia and Jeff discuss the problems with supporting work-from-home networks and how ControlUp gives IT line of sight into both physical endpoint devices, like laptops and desktops, as well as Citrix...

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May 10, 2022 10 min

In this episode of The Upload, we talked about feelings. OK, that’s not entirely true. More specifically, we talked with ControlUp’s Edge DX Product Owner, the magnificent Andy Poulter, about what’s new—today, tomorrow, and sometime in the not-too-distant future—in Edge DX. There's a much-requested script library, user sentiment scoring (this is where Jeff got kind of sentiment-al…), and one other HUGE new feature that absolute...

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In this episode, we're bringing you The Upload, but with a twist! We're broadcasting LIVE from the floor at the Washington VMware User Group (VMUG) and chatting with Eric Aguila, our Commercial Accounts Executive. We dive into what was discussed in the keynote and Eric gives us the scoop on the happenings at the ControlUp booth and the questions people ask most often. But that's not all! Tom Fenton, ControlUp's Edge...

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March 1, 2022 11 min

What is DEX? DEX stands for Digital Employee Experience, and it’s, essentially, everything that remote workers deal with throughout the course of their work day—applications and desktops, the status of their home or work network, how strong their internet connection is, and everything else you can think of. It’s everything that makes or breaks the work from anywhere experience, and it’s something you hear ControlUp talk about a lot...

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February 24, 2022 16 min

Listen in as we interview Spencer Pitts, Digital Workspace Chief Technologist at VMware. Have fun and gain some insights into his views of the Digital Employee Experience.

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February 15, 2022 10 min

Starting in v8.6, ControlUp will integrate with Microsoft Azure, to allow real-time monitoring and management of Azure and AVD resources. You’ll be able to see the relevant metrics displayed in the Real-Time Console and Solve. This long-awaited new integration automatically discovers and collects comprehensive information such as Cost, Health, Configuration and other metadata on each of the following new objects

  • Subscriptions
  • Resourc...
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    February 1, 2022 17 min

    Remote work is now a business imperative

    Millions of us are living the work-from-anywhere life now, and we wouldn’t want it any other way. Remote work is here to stay;  IDC projects that the U.S. remote work population will be nearly 60% of the total workforce by 2024.

    Security and compliance are meaningless when it comes to the digital employee experience 

    Device management tools lack visibility into a user's experience. Deloitte...

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    November 17, 2021 16 min

    Windows 365 is a cloud PC hosted on Microsoft Azure. We think it’s fantastic; however, Microsoft could do better when it comes to tools that analyze the user’s  digital experience. Luckily, there's ControlUp. We provide metrics to Windows 365, so the business knows how to optimize it.

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    In this episode of the Upload, Eugenia and Jeff talk with Trentent Tye, a tech person of interest, about scripts.?

    Did you know that scripts can be a powerful tool for troubleshooting and remediation? Did you also know that ControlUp has an extensive community-driven script library that puts incredible power in the hands of your help desk, so you can get people back to work fast (and so you can have fewer headaches, too).

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    October 14, 2021 10 min

    In this episode, we've got ControlUp's own Tom Fenton (VMware Svengali), Trentent Tye (a Tech Person of Interest™️), and Rory Monaghan (EUC expert and all-around awesome human) breaking down all the awesome that happened at VMworld 2021. 

    1.      Expanded ControlUp + VMware partnership!

    2.      Interesting announcements and what they mean

    3.      EXPLOSIVE sessions (including our own pyrotechnics)

    Check it out and stay tune...

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    In this episode of The Upload with ControlUp, Eugenia and Jeff talk with Tom Fenton and Trentent Tye about next week's VMworld.

    We discuss:

  • Tom and Trentent's VMworld session
  • Some other not-to-miss sessions
  • Delivering virtual labs in a virtual world
  • The next episode will be a VMworld wrap-up. 

    Make everyone wise, use ControlUp.

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    Many customers ask us about our DX suite of real-time management products.

    In this episode of The Upload, we will differentiate each ControlUp DX product and clear up the air about what problem each product is trying to solve.

    We will be comparing and contrasting the following ControlUp products:

  • Real-Time DX
  • Remote DX
  • Edge DX

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    Episode Synopsis:

  • Introduction: Pete, Jeff, and Eugenia catch up on all things ControlUp, EUC, and more. We set the stage for the episode.
  • Fixing Slow Logons in EUC Environments: Jeff takes us through a recent eBook he authored covering how ControlUp monitors and optimizes logon duration. Download eBook here: https://www.controlup.com/ebook-fixing-slow-logons-in-euc-environments/
  • Tales from a CSM: Eugenia talks about how she got into ...
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    Episode Synopsis:

  • Introduction: Pete, Jeff, and Eugenia catch up on all things ControlUp, EUC, and more. We set the stage for the episode.
  • Interview with Tom Fenton: Vdoppler AKA Tom talks ControlUp, VMware, his journey, and more. 
  • Digital Employee Experience Discussion (DEX): We discuss DEX, what it is, is it subjective or objective, and how ControlUp can help. A fun discussion focused on the problem and not the product.
  • Five minutes ...
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    Episode Synopsis:

  • Introduction: ControlUp is introducing a new podcast. This podcast will feature ControlUp updates, industry topics, blogs, and more. This episode highlights the official GA of ControlUp 8.5 and talks about some new ebooks.
  • Interview with Yoni Avital: Yoni talks about why and how ControlUp was founded, digital employee experience (DEX), the ControlUp journey, and a peek into what may be coming in 2021 with ControlUp....
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    Episode Synopsis:

  • Introduction: ControlUp is introducing a new podcast. This podcast will feature ControlUp updates, topics, blogs, and more Industry updates, topics blogs, and more. Customer insights, stories, and real-world feedback. Partner insights, stories, and cool integrations. Fun, banter, and random topics our goal is simple... we won't bore you to death! 
  • ControlUp Release Updates w/ Joel Stocker: Joel will take us thro...
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