The Upload w/ ControlUp
Take control of your digital workspace environment end-to-end AND make your end-users happy with their experience. Join Eugenia Schipelliti and Jeff Johnson as they interview industry leaders, customers, and tech gurus on how ControlUp is the simplest, most cost-effective way to observe, analyze and optimize your employees’ digital experience. They’ll help you understand the technology, trends in the industry, and best practices with digital workspaces so you can understand how to keep your end-users happy and helpdesk tickets down. Subscribe, listen in, and so in the know with The Upload! Follow us on Twitter; we would love to hear from you! ControlUp: https://twitter.com/ControlUp
Episodes
In this episode of The Upload with ControlUp, Jeff and Eugenia dive into the world of Amazon Workspaces—breaking down the different types (personal, pooled, core, and AppStream), and how ControlUp enhances visibility, manageability, and user experience across them. From shared responsibility models to peripheral frustrations and endpoint diagnostics, they explore how ControlUp simplifies IT operations in cloud desktop environments....
In this episode of the ControlUp podcast, hosts Jeff Johnson and Eugenia Schipelliti delve into the topic of alerts within ControlUp for desktops, highlighting their importance and surprisingly low adoption rate among users. The discussion emphasizes the benefits of utilizing alerts to proactively identify and resolve issues, automate troubleshooting processes, and ultimately improve the digital experience for all users. The hosts...
his episode of the podcast features a discussion between Jeff and Eugenia about the remote control capabilities of a product called Control Up. They explore the uses of remote control for both troubleshooting and helping users with tasks. The conversation highlights new features like “paste as keystroke” and enhanced security measures for clipboard use, emphasizing the product's ongoing development and improvement.
In this version, Eugenia and Jeff discuss how ControlUp can help customers get more value of their Microsoft investment.
- Real-time troubleshooting and remediation for Microsoft Intune
- End-to-end visibility for AVD and Windows 365
- Get control over your Windows 10 to Windows 11 Migrations
- Make Microsoft Teams as reliable as a landline
- Be alerted when any Microsoft Online Service goes down
In this episode, we talk to Joel Stocker about ControlUp's latest innovation: ControlUp for Apps. This new addition to the ControlUp ONE Digital Employee Experience (DEX) platform offers real-time visibility and proactive management for SaaS and web applications. With the increasing reliance on diverse and complex applications in today's hybrid work environments, ControlUp for Apps addresses critical visibility gaps, enha...
In this version, we dive deep into the evolving landscape of contact centers and explore how businesses are leveraging cutting-edge technologies to enhance both employee and customer experiences. From Cloud-Based Calling (VoIP) and AI-driven analytics to omnichannel CRM software and remote workforce management, discover the tools and strategies that are transforming the way contact centers operate.
We'll discuss the challenges...
In today’s version! I’m excited to dive into a game-changing feature from ControlUp called “Enrich v2.0.” We’ll explore how this innovative tool seamlessly integrates real-time monitoring and remediation into your favorite SaaS applications beyond Microsoft Intune and ServiceNow. Get ready to learn how Enrich can boost your IT team’s efficiency, provide minute-by-minute performance insights, and enhance your overall digital experie...
In this episode, we dive into the agent deployment options for ControlUp’s Edge DX, a powerful tool designed to enhance digital employee experiences. We’ll explore various deployment methods, including manual installations and automated setups using configuration management tools like Microsoft Intune. The podcast highlights the importance of agent version control, allowing IT teams to manage updates efficiently while minimizing di...
In this podcast, we’re diving into some spine-chilling myths surrounding the support of any desktop, any device, anywhere! As Halloween approaches, it’s the perfect time to unravel these tech tales that might give you goosebumps. From the misconception that device refreshes are the only way to boost performance to the belief that troubleshooting is akin to finding a needle in a haystack, we’ll explore how ControlUp is here to exorc...
Secure DX has a great security catalog of vulnerabilities, misconfigurations for scanning and remediations. But sometimes there is no remediation or sometimes you need a custom scan and remediation not in the catalog. Secure DX custom actions allow you to create any scan and remediation to make your environment more secure and compliant.
Join Jeff and Eugenia as they chat with Joe Stone (arguably the coolest name ever) about the latest customer trends. They dive into hot topics like Windows 11 migration, cloud migration, Unified Communications, and how to enhance platform capabilities with scripting.
In this version of the Upload, we will discuss how ControlUp can help troubleshoot and remediate the digital employee experience across Amazon WorkSpaces Personal. Listen in to hear from Andrew Wood, and expert in both Amazon WorkSpaces and ControlUp.
Sometimes, when I work with new Edge DX customers, I think of a famous quote: "What are you gonna do today Napoleon?" With Napoleon's answer, "Whatever I feel like I want to do, GOSH." I know Edge DX can detect and fix any desktop issue, but where do you start using Edge DX without knowing where to finish? This podcast will discover how to begin finding problems and implement a fix with the assistance of AI...
ControlUp can assist in remediating almost any digital employee experience issue. Some remediations are as simple as a pop-up notification to tell the user how to fix something themselves, whereas other remediations use scripts to fix a problem seamlessly. In this podcast, we explore our favorite remediations to give you a sense of what can be accomplished with ControlUp.
As discussed in previous podcasts, we use ControlUp to help troubleshoot and remediate Windows, macOS, and Linux. This podcast discusses how scripts can be essential for maintaining desktop computers for years to maintain performance and reliability.
Is your organization prepared for the transition to Windows 11? In this version of the Upload, Jeff and Eugenia talk to CTO extreme Simon Townsend about making the switch to Windows 11 a smooth and efficient upgrade process.
🔍 Key Benefits:
- Seamless Migration: Effortlessly transition to Windows 11 with minimal disruption.
- Real-Time Monitoring: Gain visibility into your entire IT environment with live metrics and analytics.
- Proact...
Eugenia and Jeff talk with Andy Poulter (PM for Edge DX) about what's now with Edge DX. For instance, did you know Edge DX now has device averages? Listen in and learn what's new.
ControlUp can troubleshoot any issue that hinders the digital employee experience. In this podcast, we do not have time to go over every use case but instead give you a vision of what we can do and provide a few examples of how to troubleshoot a desktop problem with ControlUp.
When people call the IT help desk for a problem with their computer, they want IT to meet expectations and handle the escalation so they can get back to work. However, one study shows that employees spend an average of three hours per week troubleshooting work-related computer problems themselves because they don’t want to deal with a helpdesk queue or do not believe the helpdesk can fix their problem. Alerts are used to know if em...
Troubleshoot UC calls as they happen with ControlUp's unified communication live caller dashboard. See all live call performance metrics, then drill down to the device to troubleshoot and remediate.
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