Revolutionizing Employee Workflows with AI: ServiceNow’s Blueprint for the Future of Work

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October 31, 2024 • 39 mins

ServiceNow is leading the charge in HR tech, reimagining employee workflows with AI to simplify onboarding, enhance employee engagement, and promote continuous development. Gretchen Alarcon shares the vision behind ServiceNow's transformation, emphasizing AI’s role in delivering seamless experiences, streamlining workflows, and building trust in automated processes. In this episode, we look at employee workflows, onboarding, AI in HR, continuous engagement, employee experience, offboarding, and performance management as key elements driving ServiceNow's strategy. Gretchen explores how talent development, workflow automation, and re-recruiting contribute to a forward-thinking approach in the Future of Work. Key Takeaways ServiceNow has positioned itself as a leading AI platform for employee workflows. Advanced technology significantly enhances onboarding and engagement. Continuous engagement, including re-recruiting, boosts employee retention. Managers must be equipped to drive talent development with technology’s support. Offboarding impacts employer branding and alumni relations positively. ServiceNow’s focus on AI and innovation is reshaping HR technology standards. Chapters 00:00 Introduction to ServiceNow and Employee Workflows 03:40 Transforming Employee Onboarding Processes 09:37 The Role of AI in Enhancing Employee Experience 12:30 Continuous Engagement: The Concept of Re-Recruiting 15:05 The Manager's Role in Employee Development 17:16 Leveraging AI for Performance Reviews 18:34 The Importance of Skills in Talent Development 22:11 Addressing Employee Experience and Workflow Friction 24:23 The Role of Offboarding in Employer Branding 30:06 ServiceNow's Evolution and Future Directions 35:24 Innovations in Employee Workflows and AI Integration Connect with Gretchen Alarcon here: William Tincup LinkedIn: https://www.linkedin.com/in/tincup/ Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/ Connect with WRKdefined on your favorite social network The Site | Substack | LinkedIn | Instagram | X | Facebook | TikTok Share your brand across the WRKdefined Podcast Network Learn more about your ad choices. Visit megaphone.fm/adchoices

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