July 23, 2024 • 12 mins
What if your teaching skills could help you land an exciting career in User Experience Research? This season finale will guide educators through the essential skills and methodologies that make them uniquely qualified for a transition into the UX Research space. You'll learn how lesson planning and classroom management are directly applicable to UX research processes, from defining research goals to designing studies and preparing materials like surveys and interview guides.
We'll break down the similarities and differences between teaching and UX research, illustrating how your experience in understanding and empathizing with students can be an invaluable asset in understanding users.
Don't miss this final chapter—it's packed with insights to help you make a seamless transition into tech!
Want to learn more? Listen to episode 2: Teacher Turned UX Researcher: Job Overview and Transferrable Skills
Season 2 kicks off September 3, 2024 with the first episode available then-stay tuned! In the meantime, check out our popular episodes here.
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Resources:
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Zee (00:00):
Hello teacher friends, welcome back to the UX Teacher
Prep Podcast, where we explorethe journey into the world of
user experience research and UXin general.
I'm Coach Z and today we'rediving into an in-depth
comparison teaching versus UXresearch.
This episode is specificallydesigned for my teachers who are
considering transitioning intoa career in UX research.
(00:21):
Today's episode is the seasonone finale.
I can't believe it's been sixmonths since I started this
podcast to help my people seethe light that is UX research.
After I reviewed all myepisodes and analytics, I
learned that my most popularepisodes are those where I dive
deep into the UX researchpractice and get down to the
(00:42):
details about transitioning to aUX research role as a teacher.
So my goal with this finalepisode is to go one layer
deeper, to kind of bridgetogether some of those
role-specific things we'vediscussed over the past six
months and give my finalinsights on what it really takes
to be a UX researcher afterleaving the classroom.
So today we'll discuss howskills from the classroom
(01:04):
translate into the UX field,with a focus on lesson planning
methodologies, classroommanagement, facilitation and the
tools and tech stack needed forboth roles.
We'll discuss the keydifferences and similarities
between teaching and UX research.
So if you're ready to transferyour valuable teaching skills
into the tech world, stay tuned.
Narrator (01:26):
Welcome to the UX Teacher Prep Podcast, the
ultimate destination foreducators who aspire to break
into the field of userexperience and product design.
Your host, zee Arnold, a15-year teacher turned UX
researcher, is here to guide,coach and mentor you through
every twist and turn as you makeyour career transition into
tech.
If you're ready for a moresatisfying career and lifestyle
(01:49):
and you want the balance tounleash your creativity, this
podcast is for you.
Now for the show.
Zee (02:04):
For those of you who are faithful listeners, you know
that I've been in the UXindustry for a little over two
years now and I went from UXresearcher to senior UX
researcher after I left teachingand I'm working at a well-known
ed tech company.
The more I do this work, themore connections I see to my
previous experience as a teacherand mentor to new teachers, and
(02:24):
I really do feel like my workprepared me and positioned me to
be a great UX researcher.
I didn't know it then, but Iabsolutely know it now that the
overarching theme that connectsteaching to UX research is
understanding and empathizingwith your audience.
But let me back up a bit.
If you're new here orunfamiliar with UX research, let
me tell you what it is, whatit's all about.
(02:45):
The job of a UX researcher isto work with product design
teams to understand how peopleinteract with the company's
products.
We study their behaviors andmotivations and uncover their
friction and frustration pointswhile using the products, and we
do that by using differentmethods like in-depth interviews
, usability tests and we do thatby using different methods like
in-depth interviews, usabilitytests, eye tracking, focus
(03:06):
groups and many moremethodologies.
Some of the skills required forthis role are collaboration,
empathy and analytical skills.
I talked a lot more about thisin detail in episode two, which
was called Teacher-Turned-UXResearcher Job Overview and
Transferable Skills, so Iencourage you to go listen to
that episode to get all thosedetails and I'll link it in the
(03:27):
show notes and description.
That's actually one of our mostpopular episodes.
So let's start with thefoundational element of both
teaching and UX research, andthat is planning and preparation
.
In teaching, lesson planning isa critical task.
You outline objectives, createengaging activities and prepare
materials to make sure yourstudents understand the content.
(03:48):
Similarly, in UX research,planning involves defining your
research goals, designingstudies and preparing materials
like surveys, interview guidesand usability tests.
Think about your lesson plans.
You start with a goal what doyou want your students to learn
by the end of the lesson?
In UX research, we start withthe research questions what do
(04:10):
we want to learn about our users?
Both roles require a clearobjective and a structured plan
to achieve it.
In fact, the analytical andstructured thinking you use in
lesson planning is a great assetin creating effective research
plans.
Next, let's discussmethodologies.
Teachers use a variety ofinstructional methods to engage
(04:31):
students, from whole classinstruction to small group work
to hands-on activities, classinstruction to small group work,
to hands-on activities.
In the same way, ux researchersuse various methods to gather
data, including interviews,surveys, concept testing,
usability tests and fieldstudies.
The key is choosing the rightmethod for the situation, just
(04:52):
as you would select theappropriate teaching method
based on the lesson's objectiveand the needs of your students.
Just a quick check-in here.
I hope you're listening tothese connections, taking notes,
because this is going to shapehow you discuss why you're
qualified for a UX research rolein your upcoming interviews.
Now let's talk about classroommanagement and facilitation.
As a teacher, managing aclassroom involves keeping
students focused, addressingdisruptions.
(05:13):
Managing a classroom involveskeeping students focused,
addressing disruptions and Iknow there's a lot of them and
fostering a positive learningenvironment.
In UX research, facilitationskills are crucial.
During user interviews andusability testing, you need to
create a comfortable environmentfor participants, keep the
session on track and probedeeper into their responses
(05:35):
without leading them.
Think about how you handle aclass discussion.
You encourage participation,you guide the students through
the conversation and you makesure everyone stays on topic
right.
Well, these skills directlytranslate to facilitating a user
interview or a focus group,being able to manage different
personalities and keep thesession productive is a shared
(05:57):
skill in both teaching and UXresearch.
As a teacher, you're able tofacilitate Socratic discussions
and accountable talk in theclassroom, making sure
everyone's voice is heard.
You have to make sure that theloudest voice in the room is not
the only voice that's heard, sothat you can accurately
evaluate all of your students.
In user research, especially infocus groups, you'll be using
(06:19):
that same skill, making surethat no one dominates the
conversation and that everyone'sthoughts and opinions are
elevated.
You have to be fair andbalanced.
In the same way that you listento and advocate for all your
students in the teaching space,the same is true for UX research
.
We advocate for the users.
You know, when my 19-year-olddaughter was about 9 or 10 years
(06:40):
old, she used to love watchingthat movie, the Lorax.
I remember the quote that theLorax used to say I am the Lorax
, I speak for the trees.
I think the same about myselfas a UX researcher.
I am the UX researcher, I speakfor the users and I always
approach stakeholders with thatin mind.
It's my job to help themunderstand how users feel about
(07:02):
and interact with our products.
Man, this is good.
I hope you're really takingthis all in.
Okay, let's move on to the toolsand tech stack.
I look at a lot of teacherresumes and in that little
skills section on the bottom oron the side, I see things like
Google Docs, nearpod, googleSlides, and that's great, but
think about what tools you'llneed to be familiar with in UX
(07:23):
research.
By the way, the section shouldprobably be called Technical
Proficiencies or Tools, sincethese are tools and not skills.
In teaching, you use a range oftools.
Here are some examplesInteractive whiteboards like
Jamboard, educational apps likeKahoot and learning management
systems like Google Classroom.
The tool you choose, or youradministrator's purchase, will
(07:46):
depend on the intended outcome.
You wouldn't use ClassDojo tocommunicate with high school
parents, because it's designedfor younger children and
communication with high schoolparents is less frequent.
Get what I'm saying.
In UX research, the tech stackcan actually be quite different,
but the principle of using theright tool for the job remains
the same.
For example, ux researchers usespecific platforms for user
(08:09):
testing, like Maze, user Testingand Lookback.
Then, for analytics, we usetools like Google Analytics,
pendo and Mixpanel, and thesetools give us quantitative data
about user engagement, productadoption rates and so on.
We also use survey tools likeQualtrics and SurveyMonkey,
which is similar to Google Formsand Microsoft Forms.
(08:30):
Ux researchers also useprototyping tools like Figma.
Figma is similar to Jamboard,but more advanced.
As explained on their website,figma is a collaborative design
tool that allows users to create, share and test designs for
websites, mobile apps and otherdigital products.
So, as a UX researcher, youmight not necessarily be
(08:51):
creating mock-ups in Figma, butyou will have to access them in
Figma and be able to at leasttake notes and document certain
things within that platform.
And speaking of collaboration,we use collaboration tools a lot
, especially in a remote setting.
So there's online whiteboardtools like Mural, miro and
FigJam.
So if you have used FigJam as atool to help students
(09:14):
collaborate with each other, oreven in staff meetings to
collaborate with other teachers,that's a plus.
If not, try it out andintroduce your students and
staff to it.
Figjam is created by Figma, soif you already use FigJam, I
encourage you to start playingaround with Figma slides and
Figma design, and this will evenmake it easier for you to learn
Figma, the prototyping tool.
(09:35):
Like I said, it's not somethingall UX researchers need to know
very well, but it's good to befamiliar with the main tool UX
designers use to buildprototypes.
So, as UX researchers, we alsouse other collaboration tools to
communicate with each other,like Slack, which is an online
messaging app similar tomessaging on any other social
media type of platform, exceptit's specifically for business.
(09:57):
As a remote UX researcher, Ialso use video recording tools
like Zoom, microsoft Teams thosetype of tools to communicate
with users.
Just as you adapted to neweducational technology as a
teacher whether it was duringthe pandemic and whether it was
an educational app or a learningmanagement system you'll need
to adapt to new tools in the UXspace.
(10:18):
I personally found it easy toquickly get up to speed with UX
research tools because of mycomfort with educational
technology in general.
Finally, let's go back to theoverarching theme that links
teaching to UX research, andthat's understanding and
empathizing with your audience.
In teaching, you focus onunderstanding your students'
(10:38):
needs, adapting your methods todifferent learning styles and
providing support to help themsucceed.
In UX research, you focus onunderstanding users' needs,
behaviors and pain points tocreate better products and
experiences.
Both roles require a high levelof empathy and the ability to
see things from another person'sperspective.
(10:58):
Your experience in developinglesson plans tailored to diverse
learners will serve you well increating user-centered research
plans and insights.
So, to all the teachers outthere considering a transition
into UX research, know that youalready have a strong foundation
of relevant skills.
Trust your value.
Your experience in planning,managing, facilitating and
(11:21):
empathizing are incrediblyvaluable in the world of UX.
Embrace the learning curve ofnew tools and methodologies and
you'll see that your teachingbackground gives you a unique
and powerful perspective in UXresearch.
I want to take a moment tothank each and every one of you
for tuning into this podcast andfor your support on LinkedIn,
instagram and our businesswebsite.
(11:42):
I truly appreciate you and I'mso happy I can give back through
this platform.
Don't forget to check outepisode two for a full UX
research job overview andtransferable skills session.
If you have a question abouttoday's episode or topics you'd
like me to cover in the nextseason, reach out on LinkedIn or
Instagram and feel free to booka chat with me at
(12:13):
uxteacherprepcom.
Narrator (12:14):
Until next season, be well.
Hey, thanks so much for tuningin.
If you like this podcast, hit,follow and scroll down to leave
a five-star rating.
Then share it with a friend.
If you're looking for resourcesto help you on your tech
transition journey, head over touxteacherprepcom.
Follow us on LinkedIn andInstagram at uxteacherprep, for
daily tips and motivation.
Have a topic you'd like to hearaddressed on the show?
(12:34):
Send us a DM on Instagram.
If you're listening on YouTube,like, subscribe and share.
Until next time, be well.
Hello teacher friends, welcome back to the UX Teacher
Prep Podcast, where we explorethe journey into the world of
user experience research and UXin general.
I'm Coach Z and today we'rediving into an in-depth
comparison teaching versus UXresearch.
This episode is specificallydesigned for my teachers who are
considering transitioning intoa career in UX research.
(00:21):
Today's episode is the seasonone finale.
I can't believe it's been sixmonths since I started this
podcast to help my people seethe light that is UX research.
After I reviewed all myepisodes and analytics, I
learned that my most popularepisodes are those where I dive
deep into the UX researchpractice and get down to the
(00:42):
details about transitioning to aUX research role as a teacher.
So my goal with this finalepisode is to go one layer
deeper, to kind of bridgetogether some of those
role-specific things we'vediscussed over the past six
months and give my finalinsights on what it really takes
to be a UX researcher afterleaving the classroom.
So today we'll discuss howskills from the classroom
(01:04):
translate into the UX field,with a focus on lesson planning
methodologies, classroommanagement, facilitation and the
tools and tech stack needed forboth roles.
We'll discuss the keydifferences and similarities
between teaching and UX research.
So if you're ready to transferyour valuable teaching skills
into the tech world, stay tuned.
Narrator (01:26):
Welcome to the UX Teacher Prep Podcast, the
ultimate destination foreducators who aspire to break
into the field of userexperience and product design.
Your host, zee Arnold, a15-year teacher turned UX
researcher, is here to guide,coach and mentor you through
every twist and turn as you makeyour career transition into
tech.
If you're ready for a moresatisfying career and lifestyle
(01:49):
and you want the balance tounleash your creativity, this
podcast is for you.
Now for the show.
Zee (02:04):
For those of you who are faithful listeners, you know
that I've been in the UXindustry for a little over two
years now and I went from UXresearcher to senior UX
researcher after I left teachingand I'm working at a well-known
ed tech company.
The more I do this work, themore connections I see to my
previous experience as a teacherand mentor to new teachers, and
(02:24):
I really do feel like my workprepared me and positioned me to
be a great UX researcher.
I didn't know it then, but Iabsolutely know it now that the
overarching theme that connectsteaching to UX research is
understanding and empathizingwith your audience.
But let me back up a bit.
If you're new here orunfamiliar with UX research, let
me tell you what it is, whatit's all about.
(02:45):
The job of a UX researcher isto work with product design
teams to understand how peopleinteract with the company's
products.
We study their behaviors andmotivations and uncover their
friction and frustration pointswhile using the products, and we
do that by using differentmethods like in-depth interviews
, usability tests and we do thatby using different methods like
in-depth interviews, usabilitytests, eye tracking, focus
(03:06):
groups and many moremethodologies.
Some of the skills required forthis role are collaboration,
empathy and analytical skills.
I talked a lot more about thisin detail in episode two, which
was called Teacher-Turned-UXResearcher Job Overview and
Transferable Skills, so Iencourage you to go listen to
that episode to get all thosedetails and I'll link it in the
(03:27):
show notes and description.
That's actually one of our mostpopular episodes.
So let's start with thefoundational element of both
teaching and UX research, andthat is planning and preparation
.
In teaching, lesson planning isa critical task.
You outline objectives, createengaging activities and prepare
materials to make sure yourstudents understand the content.
(03:48):
Similarly, in UX research,planning involves defining your
research goals, designingstudies and preparing materials
like surveys, interview guidesand usability tests.
Think about your lesson plans.
You start with a goal what doyou want your students to learn
by the end of the lesson?
In UX research, we start withthe research questions what do
(04:10):
we want to learn about our users?
Both roles require a clearobjective and a structured plan
to achieve it.
In fact, the analytical andstructured thinking you use in
lesson planning is a great assetin creating effective research
plans.
Next, let's discussmethodologies.
Teachers use a variety ofinstructional methods to engage
(04:31):
students, from whole classinstruction to small group work
to hands-on activities, classinstruction to small group work,
to hands-on activities.
In the same way, ux researchersuse various methods to gather
data, including interviews,surveys, concept testing,
usability tests and fieldstudies.
The key is choosing the rightmethod for the situation, just
(04:52):
as you would select theappropriate teaching method
based on the lesson's objectiveand the needs of your students.
Just a quick check-in here.
I hope you're listening tothese connections, taking notes,
because this is going to shapehow you discuss why you're
qualified for a UX research rolein your upcoming interviews.
Now let's talk about classroommanagement and facilitation.
As a teacher, managing aclassroom involves keeping
students focused, addressingdisruptions.
(05:13):
Managing a classroom involveskeeping students focused,
addressing disruptions and Iknow there's a lot of them and
fostering a positive learningenvironment.
In UX research, facilitationskills are crucial.
During user interviews andusability testing, you need to
create a comfortable environmentfor participants, keep the
session on track and probedeeper into their responses
(05:35):
without leading them.
Think about how you handle aclass discussion.
You encourage participation,you guide the students through
the conversation and you makesure everyone stays on topic
right.
Well, these skills directlytranslate to facilitating a user
interview or a focus group,being able to manage different
personalities and keep thesession productive is a shared
(05:57):
skill in both teaching and UXresearch.
As a teacher, you're able tofacilitate Socratic discussions
and accountable talk in theclassroom, making sure
everyone's voice is heard.
You have to make sure that theloudest voice in the room is not
the only voice that's heard, sothat you can accurately
evaluate all of your students.
In user research, especially infocus groups, you'll be using
(06:19):
that same skill, making surethat no one dominates the
conversation and that everyone'sthoughts and opinions are
elevated.
You have to be fair andbalanced.
In the same way that you listento and advocate for all your
students in the teaching space,the same is true for UX research
.
We advocate for the users.
You know, when my 19-year-olddaughter was about 9 or 10 years
(06:40):
old, she used to love watchingthat movie, the Lorax.
I remember the quote that theLorax used to say I am the Lorax
, I speak for the trees.
I think the same about myselfas a UX researcher.
I am the UX researcher, I speakfor the users and I always
approach stakeholders with thatin mind.
It's my job to help themunderstand how users feel about
(07:02):
and interact with our products.
Man, this is good.
I hope you're really takingthis all in.
Okay, let's move on to the toolsand tech stack.
I look at a lot of teacherresumes and in that little
skills section on the bottom oron the side, I see things like
Google Docs, nearpod, googleSlides, and that's great, but
think about what tools you'llneed to be familiar with in UX
(07:23):
research.
By the way, the section shouldprobably be called Technical
Proficiencies or Tools, sincethese are tools and not skills.
In teaching, you use a range oftools.
Here are some examplesInteractive whiteboards like
Jamboard, educational apps likeKahoot and learning management
systems like Google Classroom.
The tool you choose, or youradministrator's purchase, will
(07:46):
depend on the intended outcome.
You wouldn't use ClassDojo tocommunicate with high school
parents, because it's designedfor younger children and
communication with high schoolparents is less frequent.
Get what I'm saying.
In UX research, the tech stackcan actually be quite different,
but the principle of using theright tool for the job remains
the same.
For example, ux researchers usespecific platforms for user
(08:09):
testing, like Maze, user Testingand Lookback.
Then, for analytics, we usetools like Google Analytics,
pendo and Mixpanel, and thesetools give us quantitative data
about user engagement, productadoption rates and so on.
We also use survey tools likeQualtrics and SurveyMonkey,
which is similar to Google Formsand Microsoft Forms.
(08:30):
Ux researchers also useprototyping tools like Figma.
Figma is similar to Jamboard,but more advanced.
As explained on their website,figma is a collaborative design
tool that allows users to create, share and test designs for
websites, mobile apps and otherdigital products.
So, as a UX researcher, youmight not necessarily be
(08:51):
creating mock-ups in Figma, butyou will have to access them in
Figma and be able to at leasttake notes and document certain
things within that platform.
And speaking of collaboration,we use collaboration tools a lot
, especially in a remote setting.
So there's online whiteboardtools like Mural, miro and
FigJam.
So if you have used FigJam as atool to help students
(09:14):
collaborate with each other, oreven in staff meetings to
collaborate with other teachers,that's a plus.
If not, try it out andintroduce your students and
staff to it.
Figjam is created by Figma, soif you already use FigJam, I
encourage you to start playingaround with Figma slides and
Figma design, and this will evenmake it easier for you to learn
Figma, the prototyping tool.
(09:35):
Like I said, it's not somethingall UX researchers need to know
very well, but it's good to befamiliar with the main tool UX
designers use to buildprototypes.
So, as UX researchers, we alsouse other collaboration tools to
communicate with each other,like Slack, which is an online
messaging app similar tomessaging on any other social
media type of platform, exceptit's specifically for business.
(09:57):
As a remote UX researcher, Ialso use video recording tools
like Zoom, microsoft Teams thosetype of tools to communicate
with users.
Just as you adapted to neweducational technology as a
teacher whether it was duringthe pandemic and whether it was
an educational app or a learningmanagement system you'll need
to adapt to new tools in the UXspace.
(10:18):
I personally found it easy toquickly get up to speed with UX
research tools because of mycomfort with educational
technology in general.
Finally, let's go back to theoverarching theme that links
teaching to UX research, andthat's understanding and
empathizing with your audience.
In teaching, you focus onunderstanding your students'
(10:38):
needs, adapting your methods todifferent learning styles and
providing support to help themsucceed.
In UX research, you focus onunderstanding users' needs,
behaviors and pain points tocreate better products and
experiences.
Both roles require a high levelof empathy and the ability to
see things from another person'sperspective.
(10:58):
Your experience in developinglesson plans tailored to diverse
learners will serve you well increating user-centered research
plans and insights.
So, to all the teachers outthere considering a transition
into UX research, know that youalready have a strong foundation
of relevant skills.
Trust your value.
Your experience in planning,managing, facilitating and
(11:21):
empathizing are incrediblyvaluable in the world of UX.
Embrace the learning curve ofnew tools and methodologies and
you'll see that your teachingbackground gives you a unique
and powerful perspective in UXresearch.
I want to take a moment tothank each and every one of you
for tuning into this podcast andfor your support on LinkedIn,
instagram and our businesswebsite.
(11:42):
I truly appreciate you and I'mso happy I can give back through
this platform.
Don't forget to check outepisode two for a full UX
research job overview andtransferable skills session.
If you have a question abouttoday's episode or topics you'd
like me to cover in the nextseason, reach out on LinkedIn or
Instagram and feel free to booka chat with me at
(12:13):
uxteacherprepcom.
Narrator (12:14):
Until next season, be well.
Hey, thanks so much for tuningin.
If you like this podcast, hit,follow and scroll down to leave
a five-star rating.
Then share it with a friend.
If you're looking for resourcesto help you on your tech
transition journey, head over touxteacherprepcom.
Follow us on LinkedIn andInstagram at uxteacherprep, for
daily tips and motivation.
Have a topic you'd like to hearaddressed on the show?
(12:34):
Send us a DM on Instagram.
If you're listening on YouTube,like, subscribe and share.
Until next time, be well.
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