All Episodes

July 8, 2025 15 mins

Coach Zee shares essential UX research interview questions and expert advice for teachers transitioning to tech careers. This updated summer episode includes new AI-related interview questions for 2025, along with sample answers tailored specifically for educators making the career change.


• Common hiring manager questions focus on research methodologies and staying current with UX trends
• New AI-specific questions include how you use AI in your research process and understanding user challenges with AI interfaces
• Senior UX researchers want to hear about your process for conducting usability tests and handling conflicting user feedback
• UX designers need researchers who provide actionable insights and can balance thorough research with tight deadlines
• Product managers ask about aligning research with business objectives and measuring research impact
• Having specific project examples ready demonstrates how you handle conflict and advocate for research

Note: The original episode was first published on June 11, 2024.

Text Me! 📱I’d love to hear from you! Click here to send me a message.

Support the show

*Click the Support the Show link above to become a UXTP Premium Member and join the monthly Q & A for members only! Thanks for the love!

Resources:

  • Follow us on Linkedin, Instagram, and YouTube for daily updates and tips.
  • Grab your free UX transferable skills cheat sheet to get started on your transition journey to UX.
  • Ready to find balance and unleash your creativity? Explore uxteacherprep.com to see how we can support you.
  • Subscribe to our email list to be the first to receive updates about workshops and networking events.
  • Want to be a guest on the show or know someone who’d be a great guest? Sign up here.
  • Have ideas for a podcast topic you want to hear next? Email us at hello@uxeacherprep.com.
  • Don’t forget to scroll down and leave a ⭐️⭐️⭐️⭐️⭐️review. Thanks for listening!


Mark as Played
Transcript

Episode Transcript

Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Coach Zee (00:01):
Hello teacher friends , welcome back to the UX Teacher
Prep Podcast.
I'm your host, coach Z, and Ihope you're enjoying your summer
so far Finally a much-neededbreak from the school year.
You earned it.
Today I'm bringing back apopular episode from last summer
.
It's just as relevant now,especially for new listeners,
and since the tech landscape isevolving so quickly with AI,

(00:23):
I've updated this episode toinclude common AI-related
interview questions for 2025.
So this is all about top UXRjob interview questions and I
hope it's helpful.
Stay tuned.

Announcer (00:34):
Welcome to the UX Teacher Prep Podcast, the
ultimate destination foreducators who aspire to break
into the field of userexperience and product design.
Your host, zee Arnold, a15-year teacher turned UX
researcher, is here to guide,coach and mentor you through
every twist and turn as you makeyour career transition into
tech.
If you're ready for a moresatisfying career and lifestyle

(00:57):
and you want the balance tounleash your creativity, this
podcast is for you.
Now for the show.

Coach Zee (01:17):
One thing I did a lot of research on when I was
interviewing for UX jobs was theinterview questions.
As a teacher going into a newfield, I wanted to know what
kinds of questions I'd have toanswer and what kind of
information I would need to knowso I could be ready.
I've talked to a few clients inthe interview stage who have
asked me how should I preparefor my UX research interview.
So in today's episode, I'llanswer that question based on my

(01:39):
own experience, uxprofessionals I've spoken to and
research that I've done.
Now, as I go through thesecommonly asked questions for UX
research interviews, I'm goingto also provide a possible
answer, and these will all bebased on the perspective of a
teacher transitioning to anentry-level UX position, not
someone who's already working inUX, so keep that in mind.

(02:00):
I'm also going to tell you whomight ask each question, since
you're likely to be interviewedby a panel of different
employees, like hiring managers,ux designers and product
managers.
Finally, I'm going to tell youthe why behind the question, to
help you tailor your bestpossible answer and, to be clear
, these are example responses,but you definitely want to

(02:22):
answer based on projects thatyou've personally worked on.
So first, here are twoquestions.
A hiring manager might ask whatmethodologies do you find most
effective for UX research?
With this question, the hiringmanager is interested in your
knowledge of different methodsand your versatility.
So, by understanding yourpreferred research method, they

(02:45):
can gauge whether your approachaligns with the company's needs
and the complexity of theprojects that you might be
working on.
So here's a possible answer.
I find a mixed methods approachmost effective, combining
qualitative methods like userinterviews and usability testing
with quantitative methods likesurveys.
This combination provides awell-rounded view of the user

(03:07):
behaviors and attitudes,allowing for deeper insights and
robust recommendations.
Next question they might askhow do you stay current with
trends and advancements in UXresearch?
So here the manager wants tomake sure you're proactive about
continuous learning and stayingupdated with industry trends.
This question assesses yourcommitment to professional

(03:29):
development and your ability tobring fresh, new perspectives to
the team.
So you can answer by sayingsomething like I stay current by
attending UX conferences,participating in workshops and
reading industry publications.
I engage in online UXcommunities and take relevant
online courses in my spare time,and that helps me keep up with

(03:50):
the new tools and methodologies.
Now, why is this important?
The field is constantlychanging, especially now with
the advent of AI, so hiringmanagers want to make sure you
stay on top of what's happeningso they can remain competitive
in their company.
So I'm jumping in here to add afew more AI-related questions
for 2025.
Here's one Do you use AI inyour research process?

(04:12):
If so, how?
Now this question is gettingincreasingly more relevant.
You could be using AI orprograms that have embedded AI
for summarizing user interviews,analyzing qualitative data or
creating personas.
And if you're still teaching,think about how you're using AI
in your current teaching orplanning process.
Are you using AI to gradestudent work, analyze student

(04:33):
data as an assistant tostreamline or save time on
lesson planning?
Think about how you're using AIin your regular everyday work
process.
And the key thing here is toemphasize that AI is an
assistant, not a replacement,and this is going to show that
you understand how to use AI,but also understand its biases
and limitations.
Here's another one what are thechallenges users face when

(04:58):
interacting with AI and howwould you uncover them?
In this case, the intervieweris looking for signs that you
understand trust, explainability, predictability and error
tolerance when it comes to AI.
And the last AI question I wantto tell you about is this one
how do you account for users'mental model of AI?
And in this question, theinterviewer is probing how well

(05:21):
you understand users' ofteninaccurate expectations of how
AI works.
Now, I know I just explained alot to you and it might not be
100% clear on the AI side, but Ican't give it to you all for
free.
So if you want to hear somegreat responses to those
AI-related questions, if you'rea UX researcher or if you're a
teacher, you'll have to sign upfor a coaching call through my

(05:41):
website.
Back to the programming.
So next here are two questions.
A UX researcher or senior UXresearcher who already work at
the company might ask you canyou walk me through your process
for conducting a usability test?
And you can insert other UXmethods here, like concept
testing or in-depth interviews,but usability tests are very

(06:03):
common in UX research.
So the interviewer wants tounderstand how familiar you are
with the standard UX researchmethods and they want to make
sure you have a structuredapproach to something like
usability tests.
So this question assesses yourability to plan approach to
something like usability tests.
So this question assesses yourability to plan, execute and
analyze usability tests, whichare critical skills for a UX

(06:23):
researcher.
Your answer should focus on aresearch process like plan,
recruit, test, analyze,synthesize and track
implementation.
So here's an example of whatthat process might sound like,
and this is a very shortenedversion.
My process involves firstdefining the test objectives

(06:43):
based on the user problems we'retrying to solve.
Then I draft a test plan,recruit participants who
represent our target users andcreate a discussion guide with
tasks that reflect real worldscenarios.
During the test, I observe andtake notes on user interactions,
identifying their pain points.
After the session, I analyzethe data and summarize the

(07:05):
findings in a report with clearrecommendations for improvements
.
Next, how do you handleconflicting feedback from
different user groups?
So UX research often involvesnavigating conflicting user
needs and preferences.
The interviewer is interested inyour problem-solving skills and
your ability to prioritize andmake decisions based on
different feedback from users.
So this question gauges yourability to balance different

(07:28):
perspectives and deliveractionable insights based on
those perspectives.
So here's a possible answer.
When faced with conflictingfeedback, I start by looking at
the context and specific needsof each user group.
I prioritize feedback based onhow well it aligns with our
primary user personas and ourbusiness goals.
If needed, I conduct follow-upstudies to get more clarity.

(07:51):
Open communication withstakeholders helps me make
informed decisions on how toaddress the varied feedback, for
example.
And then you could go ahead andprovide an example from a
recent project you worked on.
I feel like you always need tohave examples ready from recent
projects, especially when therewas some sort of conflict
involved, because you need toshow how you respond to conflict

(08:14):
.
Every job is going to have sometype of conflict or pushback,
so you have to be ready to showhow you handle that.
Now.
Ux researchers work very closelywith UX designers, so here are
three questions a UX designermight ask.
The first one is how do youensure your research findings
are actionable for designers?
So the insight here is thatdesigners rely on clear,

(08:38):
actionable insights to createeffective user experiences.
The interviewer wants to ensurethat you can translate your
research findings into practicalrecommendations that designers
can implement, so this questionassesses your communication
skills and your ability tocollaborate with designers.
Here's a possible answer.
I focus on delivering clear andconcise findings and next steps

(09:00):
.
I often use visuals like userjourney maps and data charts.
I work closely with designersthroughout the process to make
sure they understand the contextand implications of the
research, regular feedbacksessions and collaborative
workshops help translateinsights into actionable design
recommendations.
Another question is can you givean example of how your research

(09:21):
directly influenced a designdecision?
Here the interviewer is lookingfor evidence of the impact of
your research on actual designwork.
They want to see if you canprovide concrete examples of how
your insights have led toimprovements or changes in the
design, demonstrating thepractical value of your research
in particular, so you couldanswer something like in a

(09:44):
project where users werestruggling with navigation.
My research highlightedspecific pain points related to
unclear labeling.
I recommended changes to thelabeling and navigation
structure, which the design teamimplemented.
Follow-up testing showed thatthese changes significantly
improved user task completionrates, and you can find an
example from your specific workthat can illustrate this.

(10:08):
Okay, so the next question ishow do you balance the need for
thorough research with tightdeadlines?
So the interviewer wants tounderstand your time management
skills and your ability toprioritize tasks.
Ux research often operatesunder tight deadlines, like many
other jobs, so it's importantto show that you can deliver
valuable insights within timeconstraints without compromising

(10:30):
the quality of your research.
So a possible answer isbalancing thorough research with
tight deadlines involvesprioritizing key research
questions and using efficientmethods like remote usability
testing or quick surveys.
Effective time management andclear communication with the
team about what's feasiblewithin the given time frame are
also crucial, and here you canprovide an example of a time

(10:53):
when you had to cut out somelow-priority research questions
to meet a tight deadline for aproduct launch.
So, as UX researchers, we pay alot of attention to user
behaviors and pain points tomake sure the product is
functional and user-friendly.
Every product has a productmanager, and a product manager
oversees the development andlifecycle of a product, and they

(11:15):
balance the business objectiveswith the user needs and
technical feasibility to makesure they deliver valuable
solutions.
So a product manager wants tomake sure you fit into all of
that.
Here are four questions aproduct manager might ask you.
One how do you align yourresearch goals with business
objectives?
You can answer something likethis I start by understanding

(11:38):
the business objectives and keyperformance indicators, also
known as KPIs.
I align my research questionswith these goals to ensure that
the insights I gather can drivestrategic decisions.
Regular check-ins with productmanagers help keep the research
focused and relevant to thebusiness priorities.
Next question describe howyou've used UX research to

(11:58):
inform product strategy.
So product managers wanna knowthat your research can drive
strategic decisions.
So by asking this question,they're looking to understand
your ability to influenceproduct direction based on user
insights, demonstrating yourstrategic thinking and the
tangible impact of your researchon the product roadmap.
So you can say something likein a past project.

(12:21):
My research identified a userneed for a feature that wasn't
initially planned.
By presenting user evidence anddemonstrating its potential
value, we prioritized thisfeature in our product strategy,
which led to increased usersatisfaction and engagement
post-launch.
And just to add some color tothis, you'd want to be a bit
more specific about the feature,if possible.

(12:43):
So, for example, a featurecould be a skip button on an app
or an interactive whiteboard ona website.
Next question is how do youmeasure the impact of your
research on a product, and theinterviewer wants to see if you
can track and quantify theoutcomes of your research.
Measuring impact is crucial fordemonstrating the value of UX
research to your stakeholdersand to your company.

(13:05):
So this question is basicallyassessing your ability to
evaluate the effectiveness ofyour recommendations and their
contribution to productimprovements.
So you can answer withsomething like this I measure
impact through metrics like usersatisfaction scores, task
completion rates and overallengagement.
Tracking changes in userbehavior before and after

(13:27):
implementing research-drivenchanges helps demonstrate the
research's effectiveness.
Gathering stakeholder feedbackalso helps understand how
research has informed theirdecisions.
And once you get into your UXresearch role, this is something
that you want to remember to do.
Keep your research alive.
Once you've completed a project, make sure that you follow up
and stay in the loop to see howthese changes have impacted the

(13:49):
product.
And the last question is can youdiscuss a time when you had to
advocate for the importance ofUX research to a skeptical
stakeholder?
And advocating for UX researchis a big part of the job and
it's often a part of many UXresearchers' jobs.
The interviewer is interestedin your communication and
persuasion skills, as well asyour ability to demonstrate the

(14:09):
value of UX research tostakeholders who might not
initially see how important itis.
So this question assesses yourability to build support for UX
initiatives within theorganization.
So one way you could answerthis is in one project, a
stakeholder was skeptical aboutinvesting in UX research due to
budget constraints.
I highlighted case studies whereUX research led to significant

(14:31):
improvements in usersatisfaction and business
metrics.
I also emphasized the risk ofnot conducting research, such as
wasted development resourcesand poor user adoption.
This helped secure buy-in for astreamlined research plan.
All right, so those are some ofthe most common UX research
interview questions, why they'reimportant and examples of how

(14:52):
you might answer them.
I hope this episode was helpfuland if you're looking for more
support on your journey fromteacher to UX, visit
uxteacherprepcomuxteacherprepcom.

Announcer (15:04):
Hey, thanks so much for tuning in.
If you like this podcast, hit,follow and scroll down to leave
a five-star rating.
Then share it with a friend.
If you're looking for resourcesto help you on your tech
transition journey, head over touxteacherprepcom.
Follow us on LinkedIn andInstagram at uxteacherprep for
daily tips and motivation.
Have a topic you'd like to hearaddressed on the show?

(15:26):
Send us.
Follow us on LinkedIn andInstagram at uxteacherprep for
daily tips and motivation.
Have a topic you'd like to hearaddressed on the show?
Send us a DM on Instagram.
If you're listening on YouTube,like, subscribe and share.
Until next time, be well.
Advertise With Us

Popular Podcasts

Stuff You Should Know
Dateline NBC

Dateline NBC

Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com

Las Culturistas with Matt Rogers and Bowen Yang

Las Culturistas with Matt Rogers and Bowen Yang

Ding dong! Join your culture consultants, Matt Rogers and Bowen Yang, on an unforgettable journey into the beating heart of CULTURE. Alongside sizzling special guests, they GET INTO the hottest pop-culture moments of the day and the formative cultural experiences that turned them into Culturistas. Produced by the Big Money Players Network and iHeartRadio.

Music, radio and podcasts, all free. Listen online or download the iHeart App.

Connect

© 2025 iHeartMedia, Inc.