October 1, 2024 • 46 mins
ALERT: This episode contains explicit content.
Join us for an exciting episode of The VegasStrong Revival Podcast as Britt dives deep into the world of hospitality with special guest Susie Izzo! With nearly 15 years of experience in the Las Vegas hospitality scene, Susie shares her journey from working at the Marriott to creating her own corporate wellness company, Vitality.
Here are some highlights you won’t want to miss:
- Behind the Scenes of Hospitality: Susie discusses the importance of service and how it should be felt but not always seen. She shares her insights on what makes a great hospitality experience.
- Handling Pissed Off Guests: We dive into practical tips for managing difficult situations with guests, emphasizing empathy and genuine service. Susie recounts a memorable experience that taught her the value of recovery in hospitality.
- The Birth of Vitality: Discover how COVID-19 catalyzed Susie’s journey into wellness with her new venture, Vitality, which focuses on bringing holistic wellness experiences to corporate events and local businesses.
- Breathwork and Wellness: Susie shares simple breathing techniques that anyone can incorporate into their daily routine to enhance well-being, especially in our fast-paced city.
- VegasStrong Community: We discuss what it means to be VegasStrong and how our community has come together through challenges, creating a unique bond among locals.
Whether you're a hospitality professional or just someone who loves the vibrant culture of Las Vegas, this episode is packed with insights, laughter, and inspiration.
Connect with Vitality: @CelebrateVitality / 917-648-1464 / CelebrateVitality.com
📲 Stay Connected:
- Text the Podcast Hotline: 702-723-2343
- Social Media: @VegasStrongRevival
- Website: LaCritiqueLV.com/podcast
Let's keep the VegasStrong spirit alive! Share this episode with friends, family, and colleagues who love Las Vegas. Together, we can revive our city's passion for authentic service.
Stay strong, Vegas! 💪
**LEGAL DISCLAIMER FOR THIS PODCAST AND THIS EPISODE CAN BE FOUND AT: LaCritiqueLV.com
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 02 (00:00):
La Critique believes in living a life full of
experiences rather thanpossessions, which is why we
designed a concierge servicejust for Vegas locals.
We're all busy, and can any ofus really keep up with all the
changes around town?
And yet, we still crave qualityexperiences when we go out and
spend our valuable time andmoney.
Now, imagine having a personalassistant whose credentials are
(00:22):
quite literally hospitality snoband expert event planner.
Seriously, leave all thedetails to us.
Recommendations, personalReservations?
Done.
More time enjoying our city andless time researching it?
Absolutely.
Subscribe today atlacritiquelv.com or give the
gift of service by purchasing asubscription for your favorite
(00:44):
person.
Welcome to the Vegas StrongRevival Podcast.
Buckle up because we're takingVegas Strong culture to a whole
new level this season.
I'm Britt Whalen, your host,alongside co-host Desiree Wolfe,
event professional and host ofthe Slightly Unfiltered Podcast.
(01:05):
This season, the gloves are offand we're ditching the scripts
for raw, relatable, and evenshocking conversations, tackling
real issues locals face, andbringing in voices from various
industries like fitness,charity, aviation, and more.
Don't forget to follow us onsocial media and visit Loughran
and local business ownersreconnect to the real meaning of
(01:28):
hospitality.
Ready or not, here we go.
Guys, today I have Susie Izzoon the show.
I am so freaking excited thatyou are here.
I absolutely fucking adore you.
I adore you.
Beyond.
Speaker 00 (01:44):
For a long time, too.
Almost a decade.
Speaker 02 (01:48):
That makes me feel really young.
Sorry.
So I had to have you on theshow because you and I share
such a passion for hospitality.
Absolutely, yeah.
event planning specifically butTrue Blue you love people you
love serving people I love ityou love being the orchestrator
(02:12):
of all the things to make it allhappen and the magic and making
those guests feel like theyjust stepped into something that
they've never stepped intobefore
Speaker 00 (02:22):
yeah right I like the behind the scenes of it too
you know being able to like givethat to someone without having
to be on display doing it youknow because service is like
it's kind of is like anundercover talent.
You know, you want to be, whatyou do should be felt, but not
really seen.
You know what I mean?
Speaker 02 (02:38):
Absolutely.
Tell me a little bit about yourbackground of hospitality here
in Vegas specifically.
And then, you know, justgenerally why you love it so
much.
Speaker 00 (02:48):
So I came out to Vegas to work for the Marriott.
I worked for the Marriott inKentucky.
I did my internship with themafter college.
And then I came out to Vegas.
That's what brought me to Vegaswas the Marriott.
So I was with them for eightyears to total but maybe four
years out here and then I movedinto the Cosmopolitan and really
got my taste of like Las Vegashotels and I was like I like
(03:11):
this it
Speaker 02 (03:12):
must have been a newer property when you started
Speaker 00 (03:14):
yeah it was brand new yeah and the Marriott was
great I mean I love the MarriottI wouldn't have the skill set
the hospitality skill setbecause you know they're
corporate and they've been doingit and they know what they're
doing and you drink the juiceyou know you drink that juice
like give me more give me moreso all the training I've had I
had there really helped meprogress and shine in
(03:35):
hospitality in Vegas.
You know, I would say if itwasn't for, and I came up with
the Marriott in Kentucky, but soa small town, but it was still
the Marriott.
They still had their proceduresand SOPs and how to talk to
people and, you know, how torespond, how to just all those
workshops and those classes andthose training, you know, the
management training classesreally helped me to excel my
(03:55):
career.
But I love hospitality.
It's all I know.
I've only worked inhospitality.
I never worked in retail.
I never worked in, Anythingelse, like office admin?
No, it was always hospitality.
My first job was in a bakery.
Okay.
Which I wasn't cooking.
I was in the front, so it washospitality.
But you're
Speaker 02 (04:09):
a New Yorker.
Speaker 00 (04:10):
Yeah, I was a New York baker.
Italian New York bakery.
Okay.
Yeah.
And that was my first job.
I was 14.
I don't know if that's a laborlaw anymore.
I don't think I worked thatyoung.
Probably.
But yeah, and then I worked inrestaurants.
And that's all I knew wasrestaurants.
Catering halls, restaurants,and then hotels with the
Marriott.
Marriott was my first hotelexperience.
And we worked.
I mean...
(04:31):
Why?
Speaker 02 (04:32):
Why hospitality, though, for you personally?
Like, what is it that fuelsthat for you?
Speaker 00 (04:36):
You don't know?
It's a feeling of service.
I just enjoy, you know, Ivolunteer a lot and all that
kind of thing, but it'sdifferent.
It's not like you're helpingthem, but you're creating, like,
a happiness for them, I guess,you know?
I don't know.
I just love it.
I just...
And how long have you been inVegas now?
Almost 15, about 15 years.
Oh, wait, I came out here.
Okay.
(04:57):
So, yeah, 15, 16 years.
What do you love about livingin Las Vegas?
There's a lot I love.
I love the accessibility.
It's, you know, I mean, nowit's gotten a little worse since
COVID and all this Californiapeople moving in.
Yeah, yeah.
But no, the flexibility, it'san easy town to live in.
It's close to the airport.
The greatest of the greaterhere, great shows, great
(05:18):
restaurants.
The weather's great usually,you know, 10 months out of the
year.
It's awesome.
Speaker 02 (05:23):
It's
Speaker 00 (05:24):
really
Speaker 02 (05:24):
hot today.
Speaker 00 (05:24):
Yeah, it's an easy town to live in.
I don't know.
I like the history of it, likehow new it is.
And I don't know, it's aspecial place.
There's no place like it in theworld.
I was just talking about thiswith Tony.
And we were talking about thepool parties or something.
Yeah.
And I was like, there's noplace in the world, like, you
can find nightclubs and all thatkind of, like, you know, look
like Ibiza and, like, all thesetropical locations or the big
(05:45):
cities.
You know, they have nightclubs,like, huge.
But you have the nightclubs andthe dayclubs and it runs from
the dayclub straight into thenightclub.
Like, there's nothing reallylike that in the world, you
know.
So in that sense, it's veryunique, you know.
And then just having everythingso condensed, you know, the
best of the best or within twomiles or whatever it is.
You know, and then you haveoutside of Vegas, which I love
(06:06):
too.
You know, you have the hiking,which we just did.
Speaker 02 (06:08):
Oh, yeah.
Speaker 00 (06:09):
You know, so that's fun.
Speaker 02 (06:10):
You're really outdoorsy.
You
Speaker 00 (06:12):
think so?
Yeah, I do.
I don't embrace it, but I am.
I don't embrace it enough.
I
Speaker 02 (06:15):
should say you're very active.
And if it happens to be anoutdoors thing, then yeah, you
grasp onto it.
Yeah.
Your outdoorsy isn't the rightphrase, but you're very active.
Speaker 00 (06:26):
Yeah.
And like if someone brings me,I go.
I'm like, yes, I'm totallydown.
Like whatever you want to do.
But I don't like really seek itout.
The only thing I did seek out,I think, in like my Delphi was
snowboarding.
I went snowboarding.
I was like, I got to go.
And like I brought the boardand the shoes and I was like
into it, you know, like I jumpedright in.
But everything else, likesomeone needs to like bring me
and then I'll go.
But I enjoy it all.
There's nothing like I don'tlike.
Speaker 02 (06:44):
And we have snowboarding.
Speaker 00 (06:45):
Yeah.
That's where we, yeah, that'swhere I did it.
Then that was it.
I was like up there like everyday that year.
I was obsessed with it.
Speaker 02 (06:51):
I love it.
We'll have to
Speaker 00 (06:51):
go snowboarding.
Yeah.
Yeah, for sure.
Yeah.
Speaker 02 (06:54):
I've
Speaker 00 (06:55):
been
Speaker 02 (06:55):
doing it since I was 10.
Speaker 00 (06:56):
Yeah.
So you must be amazing.
So this is nothing to you.
Mount Charleston is probablylike easy peasy.
Yeah.
Yeah.
Yeah.
It's a small mountain.
Yeah.
Well, I went to Utah and I waslike, oh, oh, this is 10,000
feet.
Okay.
Yeah.
I'll take you to
Speaker 02 (07:09):
Utah.
I'll take you to Utah.
We'll have a good time.
So, okay.
Back to hospitality.
What was your most excitinghospitality gig or event that
you ever put together?
Can you, can you
Speaker 00 (07:23):
think of it?
My most exciting?
I can't, I mean, I've workedwith some famous people, you
know, I've worked with, um, ofcourse now I want to remember
names and I can't.
Of course.
It's okay.
Pitbull.
Okay.
Um, I can't.
But I think my point is I thinkthat it's not which people is
an amazing man.
He is so nice Like the thingsyou hear about him.
He is so nice He like wanted tohis manager was like, okay So
(07:44):
when you bring him through likethe the green run up the green
room the meet-and-greet We'dlike move it along like he has
to move quick because he's gonnawant to talk to everybody like
he wants to have like full-blownConversations with all his
fans.
She's like so we gotta keep itmoving.
I was like, okay cool So then Imeet him and then he's like,
where are you from?
Did I like you have to see ourphoto together?
He's holding me like if heknows me for years like he is so
so nice.
(08:04):
That's amazing.
My point is it's more of likethe experience and I think the
person, right?
Because Pitbull could have beena dud or whoever.
Flo Rida was the one I wasthinking of.
Okay.
You know, these people could beduds or just like, you know,
not cool people and it's not acool experience where you could
have, you know, a no-name artistor a no-name event where
there's just a vibe and energyand the people are so cool.
Speaker 02 (08:26):
Yeah.
Speaker 00 (08:26):
That's what makes it like your coolest event ever.
Speaker 02 (08:28):
So when you and I met, you were at Light Group.
I came on board and you wereprimarily doing corporate events
at pools and nightclubs.
Yeah.
That was the best job.
Tell all of
Speaker 00 (08:40):
our listeners how insane
Speaker 02 (08:41):
your
Speaker 00 (08:41):
life was during that time.
It was so good.
Like, you know, the universegives you what you can when you
can handle it.
You know, like I was new toVegas and I was single.
I had no one to go home to, noresponsibilities.
And we just like, we justworked out of so many venues
that we were always everywhere.
Like we knew everyone.
We knew all the servers, allthe bussers, all the managers
and all these nightclubs and allthese day clubs.
(09:03):
And you knew all All the backof house.
All the back of house.
Hallways.
Yeah, hallways.
So when we went out, it wasjust like this beautiful, fluid
flow of work and play.
It was just awesome.
It was such a good time in mylife.
And life really does change asyou change.
Like, then Light Group kind of,well, the whole story with
(09:23):
that, whatever, you know, that.
Light Group to Hakkasan.
Light Group to Hakkasan.
And then, like, you know,Hakkasan was kind of the same,
but then I left Hakkasan andwent to Dre's, and that was,
like, one venue.
And that's when I met Tony, mypartner.
So that, like, going to all thedifferent venues and And being
everywhere all at once sloweddown completely in my life, kind
of slowed down in a great way,you know?
Yeah.
And my partner, you know,different kind of life.
But that time was really,really wild.
It was, we were just everywhereall the time, you know?
(09:44):
Do you
Speaker 02 (09:44):
want to say hi to Tony since you're on the show
talking about him?
Yeah.
We love you, Tony.
Tony, my one and only.
Would you say that you wereable to take your experience
from Marriott, the training thatyou had at Marriott, that high
level standard of service andapply it to, I guess, any role
(10:06):
moving forward?
Speaker 00 (10:07):
Yeah, absolutely.
It was, you know, the standardof services, like the
hospitality principles, youknow, things that are so kind of
common knowledge once you knowthem, like taking responsibility
at an event.
You can't just say, look, Idon't know how that happened.
Like, no, that happened.
So how did it happen?
You know, like the client wantsto hear that, you know, and
like just learning like how to,and how to recover.
That was huge at LondonMarriott, guest recovery, like
(10:29):
how to take a client that'sreally pissed off and make them
really happy.
That was a huge lesson.
Speaker 02 (10:33):
Okay.
Tell No, because this podcastis all about helping locals,
either who are in the industryor not.
Let's be honest, pissed offguests happen in any industry,
including retail and medical andeverywhere else.
So give our listeners a fewtips on- A few tips.
How
Speaker 00 (10:52):
to handle a pissed off customer.
Yeah.
Well, I think one is take yourego out of it.
It's not about you.
Whatever they're pissed offabout has nothing to do with
you.
Unless they're literally like,I hate you.
You're the worst person ever.
Then you should probably- Iwould just turn around and go
home for the day.
Like, that's it.
You're done.
Like, we don't need any more.
Clock out.
We're clocking out today.
No, but, you know, that was abig thing, like, not getting
upset when they're upset, youknow, and, like, trying to be
(11:13):
empathetic.
Like, this person is clearlyupset.
They're physically upset.
You know, maybe they'resweating.
Maybe they're red.
Their voice is loud.
They're physically reacting totheir emotions.
So, like, you know, taking yourego out of it and coming from a
place of service and how can Ifix this for you?
How can I make this better soyou're not upset?
And I'll never forget theMarriott.
I was, like, brand new to thefront desk.
(11:33):
And I was like two days old.
And I checked in like aplatinum member to a dirty room.
Oh, no.
Yeah, like the penthouse waslike dirty.
Like I checked him into there.
So he comes back down.
Oh, my God.
I remember the feeling.
Like I remember like, what?
And he comes back down.
And I was like, you know, I wassweating.
I'm like visibly upset.
And he's like, calm down.
(11:54):
It's okay.
And he was such a nice man.
He goes, it's not the fact thatyou make a mistake.
Everyone makes mistakes.
He goes, it's how you recover.
And that always stuck.
with me, you know?
And then I was still learningthen.
So I was like, tell my managerand like, you know, you send him
stuff and like give him pointson his card or whatever that
looks like, you know?
Yeah, the compensation part ofit.
The compensation part of it,yeah.
Which needs to be heartfelttoo.
(12:16):
That's another part of it.
You can't just offer someone,well, let me take 50% off your
bill, you know, and have anattitude about it.
Is that really even what theywant?
Listening, right?
Which comes back to beingempathetic, listening.
Like what are they saying?
Take my ego out of it.
Don't involve my own feelingsabout it.
Like it's, you know, it's aboutthem and them having the
experience.
That's why we're here.
Speaker 01 (12:34):
Yeah.
Speaker 00 (12:35):
We're here to have good experience.
So if someone's not, like, howcan we, where's the yes?
You know, there's always a yes.
How did he come back down from
Speaker 02 (12:41):
that dirty room and you were there and you had
attitude or you were like, Ididn't send you to a dirty room.
What are you talking about?
Yeah.
Speaker 00 (12:49):
Oh, as a guest?
He would have changed realquick.
Yeah.
Yeah, totally.
You know, so.
Yeah, and like taking ownershipof things and
Speaker 02 (12:58):
everybody makes mistakes, but just let's move
forward.
Everybody makes mistakes.
Yeah.
If you are genuine, I think, ifyou're genuine about how you're
told in that moment about amistake that you made and you,
again, to your point, don't havean ego about it.
Like, oh, I'm this perfecthuman being who doesn't ever
(13:21):
make mistakes.
You're wrong.
Yeah.
Speaker 00 (13:25):
No, I didn't do
Speaker 02 (13:25):
that.
I don't know what you'retalking about.
Yeah.
It changes the whole dynamic.
But if you're humble about it,you're like, I can just...
Just imagine your face becauseI know you so well.
It's like you probably weremortified.
Speaker 00 (13:37):
Yeah, totally.
Yeah.
Totally.
Embarrassed, mortified.
I was like, oh.
You know?
But yeah.
And I think– and then if thecustomer still goes on and on,
then it's just not about you.
That person is in a bad spacein life.
You just have to pray for them.
Again, clock out and go prayfor them.
I'm going to pray for you.
I'm going to pray for you.
Yeah.
How do I say it?
I enjoy almost– I'm makingmistakes.
(13:57):
Like when I make a mistake,I've gotten to the point where
unless like it's a fatalmistake, quote unquote, you
know, unless I'm the reallyawful.
That's putting people in badpositions.
But if it's a mistake that Ican fix, I almost enjoy it
because I'm never going to dothat again.
Right.
I'm never going to make thatmistake.
In fact, I think I had told youthis when I worked at Light
Group.
They bought me, remember thatStaples commercial with the I'm
sorry button?
Yes.
They bought me the I'm sorrybutton because I'm like, I'm
(14:19):
sorry! Because I was new toevents.
I worked in hospitality,restaurants, hotels, but I never
did the detailing and themultitasking and the crossing
every T and dot every I of eventplanning.
Event planning is like...
Oh, event planning is brutal.
Event planning is like, youknow, you've got to be honest
It's the best level of brutal.
Yeah.
Yeah.
So when I was, when I first gotinto that, I would make a lot
of mistakes, but I never madethem twice.
(14:40):
And, but I made so many that Iwas like, I'm sorry, I'm sorry,
but I own them.
And like, it was kind of like,okay, we accept these mistakes
because you own them and youlearn from them.
I just got flashback, you know?
Yeah.
You were there for the I'msorry button.
Yeah.
Remember?
I'm so sorry.
You were saying it just likethat.
Yeah.
I would like yell it over thecubicle.
Sorry.
I love
Speaker 02 (15:01):
it.
I love it.
My bad.
You and I both.
both know the level of burnoutthat comes with event planning
and that lifestyle, thatindustry, that position.
And COVID happened.
All the things in our city havekind of morphed and changed a
lot of people's direction.
And you're one of those people.
I don't know entirely exactlywhen you started Vitality, but
(15:24):
you have now ventured off intoyour own wellness.
Tell me all about it.
Tell our listeners all about itI know some but you know
Speaker 00 (15:35):
yeah so so vitality is a corporate wellness program
that caters to meetings andconventions so we bring all
different type of modalitiesfrom yoga to stretching to
breath work to aromatherapy totai chi all these different type
of wellness modalities but thegoal is to bring them to the
convention space so I always sayas event planners you have the
(15:55):
ability to touch so many peopleright you can offer them an
experience whether it be whatwe're used to is shooting guns
or maybe a chef tasting or youknow whatever it is, a hop
around tour.
So you have all theseexperiences and you have access
to so many people.
Well, why not put something infront of them that's going to
make them feel better, right?
That's going to enhance theiroverall well-being.
(16:16):
That's going to get themthrough that day a little
easier.
So what I noticed when I wasdoing all my events, that there
was that separation, there wasthat disparity that we were
whining and dining our clients,but we were never taking the
time to like give back to themin a more holistic way.
And then simultaneously as myevent planning career was moving
forward, I took my own healthand wellness more seriously.
(16:36):
I don't know if I like got realfit.
I don't want to say skinny.
I remember.
I was like fit.
I was like fit and I was eatingright.
Speaker 02 (16:43):
I remember I went to a class with you.
Yeah, I started teaching.
A yoga class or something withyou and I had a hard time
keeping
Speaker 00 (16:49):
up with you.
Like I was, yeah, I was takingclasses and I loved it so much.
I started teaching classes.
Like I became as a, you know,as a passion, like obsessed with
health and wellness in a waythat I had never was before.
It was like everything Ithought I knew about wellness
was wrong.
And I learned so much.
And I was like, this isamazing.
This is not what I thought itwas.
You know, I don't have to liveon 400 calories a day and be on
(17:12):
an elliptical machine for anhour and 40 minutes, you know?
So I was like, so, well, how doI back it up?
So then, so, so as I'm, youknow, parallel, my event
planning career is going andthen I'm, I'm finding my own
health and wellness.
And then I, at the same time, Ihad noticed that there was
this, this bridge between thetwo, between corporate events
and health and wellness.
So I kind of like had it in theback of my head, like, oh, like
(17:32):
it'd be really cool there's acompany that could like offer
this type of stuff.
Speaker 02 (17:36):
Well, and correct me if I'm wrong, but it was like
in the 2010s when we startedseeing those massage chairs show
up at the corporate, on thecorporate, um, trade show floors
and stuff.
Right.
So there was some recognitionof that issue to 15 years ago.
Oh, for sure.
Um, or let's call it 15 years.
(17:56):
And it just, it was like thistemporary little bandaid,
Speaker 01 (18:01):
you
Speaker 02 (18:01):
know, people were on the trade show floor, the
convention floor all day longand they could just stop in and
get a 10 minute shoulder rub
Speaker 00 (18:08):
yeah
Speaker 02 (18:08):
and although that's helpful it
Speaker 00 (18:10):
was like a touch a touch on what can be done yeah
and then it was happening rightso then fast sort of like the
walk runs were happening andlike the yoga was happening but
no one was like benchmarking ityou know there was this company
called Bella strings if youremember and they had the girls
the pretty girls come out andplay the um violin the violins
like acoustically to like like40 top 40 music so then other
(18:31):
people follow them but you onlyasked for Bella Strings.
Even if it wasn't BellaStrings, you asked for that
because like Kleenex, right?
Kind of a Kleenex.
It might be the brand name.
So that's what was happening.
Like people are doing it, butnobody's branding it.
No one's saying like, okay,Vitality does this or this
company, whatever does this.
Like event planners arereaching out to local yoga
studios and the yoga studioslike sending someone down.
(18:53):
That person doesn't know whatwe know about what those clients
need.
And so my mind is going, I'mlike, wow, that would be like a
good company.
But I wasn't really focused onthat because I had my career And
I was happy where I was.
And so I didn't really likesay, oh, I got to do this.
I was like, oh, it'd be reallycool if somebody did it, right?
Like I wasn't there.
And then a little time passed.
And I say it happened.
(19:13):
COVID was just a catalyst.
So right before COVID, I toldthe company, I was at Mandalay
Bay working for an entertainmentcompany.
And I said, I want to start myown business, but I don't want
to leave.
I don't want to go, you know,cold turkey, have no income.
I was like, so let me work.
I was like, keep my salary andlet me work commission-based
only or vice versa.
whatever it was.
And they were like, younegotiated.
(19:35):
I negotiated.
They were cool with it.
I was like, I want to start mycompany, but I still want to
work for you.
You know?
And they were totally cool withit.
So I'm like, this is awesome.
I can still have an incomewhere I'm not stressing about
it, you know, but still do thisstartup.
And then COVID happened likeliterally three weeks later.
Oh, so I opened my, I got thego ahead for my company and I
opened my LLC on like March 8th.
And then COVID was like a weekand a half after that.
(19:57):
Oh my
Speaker 02 (19:57):
gosh.
Speaker 00 (19:58):
Yeah.
So then not only did I lose myjob, but I just, negotiated this
killer deal with for me, butthen it was like, oh, what I
wanted to do is now out thewindow too.
But in hindsight, for me, COVIDcreated this awareness of
health and wellness, especiallyin the workplace, which was
never there before.
People are so much more awareof balance and taking care of
(20:21):
themselves.
I feel like the whole world is
Speaker 02 (20:24):
way more focused on their own self and, you said,
balance between work, Andregular life.
Yeah.
When everybody in the entireworld shut down, everybody was
like, oh, this is what this islike.
Speaker 00 (20:40):
Not working 60, 70, 80 hours this week.
Spending time with my family.
Speaker 02 (20:45):
What?
Yeah, exactly.
Everybody's eyes opened up alittle bit, I feel like.
So I could see how that wouldrelay into your vision of
vitality.
Yeah.
So what happened wheneverything shut down and you
thought vitality
Speaker 00 (20:58):
was not going to happen?
Well, again, I was kind ofdoing this anyway.
So to like legitimatize myself.
In the wellness world, I feltlike I needed some
certifications or something.
And I was teaching Pilates, ifyou're not familiar, mat versus
reformer.
Reformer is a machine.
Mat's done on a yoga mat.
So I was already certifiedteaching Pilates, mat.
But I was like, let me get areformer certification because
reformer is very much also aboutanatomy.
(21:18):
Yeah.
So you learn a lot about thebody.
You learn a lot about how thebody works as well as the
technical skill of teaching themachine.
Okay.
So that's what I kind of did.
I got my, which was a lot.
It's 450 hours.
Oh.
Do that math.
Like if you did that, 40 hoursa week that would take you three
months my first internship incollege was 200 hours unpaid and
(21:39):
it took forever because youcan't do so much right you can't
teach classes 40 hours a weekit's like literally impossible
so that took me a long time likethat took me I think it was
over I remember being at homebecause I actually got COVID and
I had to do some classes fromhome so I'm not sure the
timeline but I did do that I gotmy Pilates reformer
certification to kind of likeyou know give me a certification
like a higher certification inthe wellness world okay so COVID
(22:00):
allowed me to do that right soI was like building my website I
was getting my certification.
I was connecting myself to allthe different healers that I met
because that's what I alwayssay.
Like with Vitality, I don'tteach the classes.
I teach the ones that I can,which is Pilates.
We do offer that and hit classbecause I love teaching.
I'm more of like, you know,high energy fitness.
Let's go, go, go.
Yeah, your personality is highenergy.
Yeah, like yoga is likechallenging for me.
(22:22):
Like I take yoga.
I do not teach yoga.
You'd be like, you're a yogateacher.
No, I'm certainly not a yogateacher.
So, you know, my job inVitality is to find these
healers that have dedicated,I've dedicated my life to
hospitality find the healersthat have dedicated their life
to their practice and then bringthat into the hospitality world
as a service like that's whereI fit in vitality I'm not the
(22:42):
healer I'm the facilitator ofthese healers and I've learned
so much from I mean there's somany beautiful people in Vegas
that have so much to offer and Ijust want to expose them as
much as I can you know I usedifferent people for different
classes just because I wantpeople to get out there and
there's been plenty of timeswhere you have like I've seen
convention attendees have thatlike aha moment say like I
(23:02):
needed this so bad Like, Ididn't even know I needed it.
Oh, my gosh.
Like, I've seen, like, youknow, people have called on my
yoga instructors, hey, can I geta private with you tomorrow
morning in my hotel suite?
Why?
Like, it happens all the time.
So that makes me so happy.
In fact, like, for Thai, one ofthe– I love offering Thai
cheeks.
I feel like it's something thatpeople don't really know about.
I don't.
It's a transfer.
You see people, like, you know,Asian– In the park.
(23:23):
Yeah.
Or Asian people in the park,like, doing their slow
movements.
Like, what is that?
Yeah.
It is amazing practice.
It's about transfer of energythroughout your body, and you
just feel, like, on fire.
Like you're just buzzingafterwards.
Okay.
Now you're going to have toteach me Tai Chi.
So like this.
So back to my point about, youknow, event planners being able
to touch so many lives.
You plan this as an eventplanner.
You bring your group in and 30people, 40 people, whatever, do
(23:46):
Tai Chi.
And maybe it doesn't resonatewith a lot of people, but maybe
three or four people it does.
And now they go back to theirhometowns and they seek out Tai
Chi.
You just like change theirwhole health path in life.
Oh, I love that.
Right?
Yeah.
And that's the goal.
Like as the event planner in methat loves logistics– and
planning and creating thatexperience.
And then the wellness part ofme that wants that experience to
(24:07):
help you, it's like vitality isthat perfect fit for me.
I get to help people, butcreate a good experience, but in
a holistic, helpful way, youknow?
Yeah.
So yeah, that's really the mostexciting part to me.
So
Speaker 02 (24:18):
that is focused on convention floors, right?
Like that's one side ofvitality.
But from what I saw on socialmedia, not that long ago, you're
also going to local businesses.
Locals, yeah.
And helping local businesses toget their employees moving.
Speaker 00 (24:34):
Yes.
Okay.
Tell us about that.
And that's really my next pieceof where I have to like, where
I want to push Vitality tobecause I've done so much.
Like I'm a member of the LVHAand I put myself out there in
the hotel scene, you know, withthe convention service managers
and all that.
But now I want to move towardsa more local business, which for
me as a business is what I needbecause I need that recurring,
you know, a convention comes outhere, they might not come out
(24:56):
here again for two years.
Yeah.
You know, so for me as abusiness, I need that recurring
local business.
So yeah, reaching out to Solike in the law firms, anyone
that really, I mean, you can doany size, but 10 people or more
is a little more beneficial foryou as a business with, you
know, pricing and all that kindof thing.
Sure.
So 10 people or more vitalitycomes in and we have a whole
folder call it that you can pickfrom.
(25:17):
And then say you want to dojust yoga and, and meditation,
then you can, but if you want,you can do the yoga, the
breathwork, the meditation, thearomatherapy, the Tai Chi.
And every month it's like amembership.
And then every month we wouldcome in and give your, your
associates a different wellnessmodality class.
And then if you like one of thefeedback is like, hey, I really
liked the Tai Chi, but not somuch the meditation, then we can
(25:41):
continue with that.
So I've really hit the marketof elderly care because I love
old people.
I have a strong place in myheart for old people.
So we're in a few assistedlivings and they love, they love
our dance class.
They just can't get enough ofmoving and shaking.
Oh my God.
It is the best.
I just want to come watch.
Yeah, it's like chair Zumba,right?
(26:02):
Yeah.
It's like chair dance.
Yeah.
So we just, you know, we arms,lift our knees up.
We twist it out.
And it's all like fun music.
You know, I have so much
Speaker 02 (26:11):
fun.
I love that.
Okay.
So who in Vegas, I mean, we'reapproaching 3 million people in
the city.
Massive amount of growth ofcorporate business here in Vegas
is wild.
Who would be like your idealclient, I guess, locally?
Other than anybody 10 and morein a law firm.
Speaker 00 (26:31):
Yeah.
Really anyone, anyone.
You want 10 or more.
You could be a restaurant.
You could be BJ's and you wantto do it for your employees once
a month.
Restaurants, huh?
Yeah.
Restaurants.
Yeah.
I know some people in somerestaurants.
I don't know
Speaker 02 (26:42):
how
Speaker 00 (26:43):
that would, you do it in their space though.
As long as, I was going to getto it.
As long as they have the space.
As long as you have the spacewhere we can do it.
And then again, if you want to,we can go to a park.
Like that's an option too.
If you don't have the space,like I was just talking to a
dispensary and like all ourspace is like filled with our
products.
Yeah.
Like we don't have, we have alot of space, but none of that
space is for that.
Yeah.
So it's like, we can go to thepark, you know, if There's a
park near your office.
(27:03):
That just creates a little bitof a challenge because you want
to kind of keep it inclusive.
So you want to make it easy forthem, right?
You don't go to the gym if thegym is too far.
So you kind of want to make iteasy for them like on their time
while they're in the officeanyway.
So that is really the goal todo it in your existing space,
but really anywhere, anywhereyou can do it.
Okay.
So
Speaker 02 (27:22):
then how do people, I mean, I'm thinking in my
brain, a law firm, I'm dressedin my business attire, but I
know that my company has nowscheduled this physical
activity, are they just likegive an advance notice to bring
an extra pair of clothes?
Speaker 00 (27:40):
Yeah.
It would just depend.
Like if we would do a guidedhike, let's say, then obviously,
yeah, you want to come out withdifferent...
Guided hikes too?
Yeah, we do guided hikes.
What?
Take your group out.
Yeah.
Tell them to come out in theircars or if you want, if the
company wants to arrangetransportation, which is great
about Vitality too, because Ican help you with things like
that.
If you want to do a whole dayof it with food and beverage and
all that kind of thing, I canobviously help with that.
Yeah.
And then, or, but a lot ofstuff we do is business attire
(28:02):
for you know we can totally dodesk yoga where you don't even
stand up and you're doingeverything sitting down we do
stuff virtually I just hadcoming back to well it's not
elder care but hospice I did ahospice group and they had their
leadership program in Reno theyhad their leadership program in
Reno and we went in virtuallyand we did desk yoga with them
every day
Speaker 02 (28:21):
wow
Speaker 00 (28:22):
yeah so you could even be in some things obviously
you can if you want to do aHIIT class or a boot camp class
we're not going to do that incorporate attire but I mean our
aromatherapy classes ourmeditation classes our breathing
classes especially I meanbreath work is so important
breath work is such an undertalked about modality if you ask
me oh breathing is breathinglife yeah so my my instructor
(28:44):
Andrea she broke it down to meand I always mess it up but I'll
try to get it right she saidimagine we only if we need a
thousand calories a day we onlyate 300 how like depleted and
like you know run down and foggywould be well our breath we
only use 6% of our capacity wealways breathe into our chest we
always breathe into our chest.
We hardly ever breathe into ourstomach unless we're cued to.
(29:06):
So if we're only using 6% ofour lung capacity, our breath
capacity, imagine how muchbetter our body would operate if
we use that 100%.
Same thing as your calories.
Are you getting enough caloriesor are you depleting yourself?
Are you breathing enough or areyou depleting yourself?
And most people hold theirbreath.
Yeah, we all hold our breath.
Watch it.
Next time you're someplace,watch people.
They hold their breath.
Like it's all that chest, youknow, never getting into the
(29:29):
belly, never expanding yourlungs left to right, that
lateral expansion.
Yeah.
You know, so you start doingthat, again, you have all this
energy, all this more clarity.
It's amazing to see.
Okay.
You're aware of all of this.
Speaker 02 (29:42):
You practice it.
What would be a tip for anyVegas local listening to this
right now on taking a moment andbreathing properly?
What's the tip?
Speaker 00 (29:52):
Set your timer for 60 seconds.
Okay.
Right?
Inhale for five, exhale forfive.
Okay.
Start with a minute.
Tomorrow, do two minutes.
The next day, three.
Top Four foot five, becausethat's a lot.
It is.
Hold
Speaker 02 (30:05):
your breath for five.
Speaker 00 (30:06):
Yeah, but actively breathing.
Yeah, actively breathing forfive minutes is a lot.
Speaker 02 (30:10):
You can exhale for
Speaker 00 (30:11):
five?
Well, no, no, no.
But no, you still do liketimer, like inhale two, three,
four, five.
Exhale two, three, four, five.
Yeah.
And getting it into your belly.
If you watch a baby when theybreathe, their belly rises and
deflates.
If you watch an adult, it's thechest.
Nobody breathes into theirbelly.
Unless they know or they'recued to.
But if you're just the randomperson that hasn't really
(30:33):
discovered breath work or knowwhat it means to breathe it's
all that chest breath and theholding of the breath I still I
do it yeah I'm not this guru ofhealth by any by let's get let's
get it straight people I am notthis guru of health by any
means
Speaker 02 (30:47):
you're not the Jillian Michaels
Speaker 00 (30:48):
no I'm the facilitator I'm the facilitator
and the student hello okay let'sbe clear love it let's be clear
but yeah so I catch myself allthe time and then even like I'm
very impatient when I'm waitingfor something It could be like,
you know, when you put in like,wait for your email box with a
six digit code.
I breathe while I'm waiting.
(31:08):
I actively breathe.
One, why?
Because I'm impatient.
That calms me down.
That slows me down.
And then I get those moments toget into that belly breath.
So that's just kind of a habitthat I've created that anytime
I'm waiting for something, Ifocus my attention on my
breathing and then the weightbecomes shorter because I'm not
paying attention to it.
And then I'm getting thatbenefit.
So that's a good tip too.
Anytime you're waiting, justfocus on and just feel your
belly rise and deflate.
(31:28):
Like you could feel it.
You could open up your rib cageleft to right.
Speaker 02 (31:32):
Can you Can you imagine if everybody would take
this advice and apply it to whenthey're driving in town?
Speaker 00 (31:36):
That's a great, that's a, that's a wonderful
example.
Yeah.
I do a lot when I'm driving,I'm in traffic.
Again, with the wellness, it'syour, it's your frame of mind.
You know, taking that moment.
This is a grateful moment thatI have to be able to practice my
breathing rather than, I hatethis traffic.
I kill myself.
These fucking cones.
You know?
Yeah, yeah.
Oh my God.
I drive through them now.
Just FYI.
(31:56):
I don't care.
Arrest me.
Do what you gotta do.
Ticket me.
I'm not.
You have cones set up for amile and There's nothing around.
There's nothing around.
Three
Speaker 02 (32:04):
miles.
It's insane.
I was on the freeway.
Speaker 00 (32:07):
It confuses people.
We are confused out here.
No one knows how to drivebecause you have all these cones
out.
Yeah.
Pick them up.
Pick them up.
Clean them up.
Exactly.
That's vitality.
That's vitality.
Bringing that health andwellness awareness to a place
that is not often found.
Speaker 02 (32:22):
Okay.
What's the best way for them toget a hold of you?
Contact Vitality.
Set up something.
Set up a consultation.
Speaker 00 (32:27):
Yes.
So my website isCelebrateVitality.com.
Vitality.com was taken numberone At the same time, we're
having fun doing all this,right?
It's not like these seriouslike yoga classes where everyone
is like, shh, be quiet.
We have to have fun.
And that's another thing too.
All my instructors, you know, Idon't want to call it
interview.
I don't interview them, but Imake sure that they have that
hospitality to them as well,that they can make a room laugh,
(32:51):
that they can command apresence in a room.
They know how to speak topeople that I can trust them.
If someone does want to privatewith them the next day, they're
representing vitality properly,you know?
Absolutely.
So I definitely vet myinstructors in that way and most
of my instructors unlessthey're a recommendation I've
known them I've been theirstudent for years so that's
really nice too to have that newkind of relationship with them
(33:13):
you know like you've taught meso much and now I just want to
have you teach everyone else socelebrate oh so thank you so
celebratevitality.com but thenreally on Instagram I post most
of my you know Instagram is soeasy to see everything so I post
most of my events on Instagramand it's celebratevitality is
that your handle you don't knowmaybe I'm pretty sure That's how
much you and I love those.
(33:34):
Social media, yeah.
I post a lot of events on thereso you can see a snippet of
what we do.
Speaker 02 (33:40):
Okay, let's divert for a moment.
This is the Vegas StrongRevival podcast after all.
Tell me what Vegas
Speaker 00 (33:48):
Strong means to you.
Vegas Strong means to me thatVegas has become a place of
unified people rather than justtransient folks that have had
family here at one point and Andnow they don't.
Vegas Strong means to me thatthere is a community here that
didn't exist 10 years ago thathas come together through
(34:10):
tragedy, through sports, throughjust being a local after COVID
and what that means, throughunderstanding of what COVID did
to the city and still beinghere.
That's what Vegas Strong meansto me, right?
Yeah.
No, I love that.
Yeah.
What
Speaker 02 (34:24):
does it mean to you?
Oh,
Speaker 00 (34:24):
it
Speaker 02 (34:26):
means love to me, I think.
Yeah.
Yeah.
It was...
so incredible seeing myhometown come together like it
did after that shooting.
And to be honest, I haven'tseen it since.
I haven't seen that unitysince, which is why I have this
podcast, which is why I have thebusiness I do.
(34:47):
I kind of, I just want it back,but I don't want the tragedy
Speaker 00 (34:52):
associated with it.
Yeah.
Speaker 02 (34:54):
Right.
I'm just trying to inspirepeople to keep loving one
another.
Love your neighbor.
Speaker 00 (35:00):
Right.
Yeah.
Embrace them as your neighbornot just as like I said like a
transient city but I feel likethere's been more of that for
sure I think since I think COVIDchanged things a lot for locals
that have been here not theones that came not that anything
wrong with them we love you toonot the ones that came here
after COVID the ones thatexperienced the city you know
because we're the hospitalitycapital of the world you know so
(35:21):
for hospitality to shut downthat was like that was I think
more impactful for us and otherplaces tell me
Speaker 02 (35:29):
about really great dining experience that maybe you
had around town recently or areally bad one
Speaker 00 (35:40):
well I was going to say before I go into that I was
going to say I love what you'redoing though because you're
creating that local bond withthe restaurants right you're
creating that come you know keepit local let the locals tell
you and decide where you belongas far as like the rating and
all that so I think thatcoincides perfectly with Vegas
Strong
Speaker 02 (36:00):
I think you and I talked a little bit about it
it's you and i have all thisexperience on the strip with
these really high standards weknow exactly how to welcome a
guest and make them feelimportant and valued we know how
to wow them we know how to rollout that red carpet we know how
to process their requests in anefficient and meaningful way
(36:23):
and we know how to communicateperiod right we know how to get
the job done so well we can doit in our sleep yeah and
everybody in the world knowsthat when you travel to the Las
Vegas Strip, you get a highlevel of service.
I do not get that level ofservice anywhere else in town.
Generally speaking, I shouldn'tsay anywhere.
(36:44):
It's not 100%, but it's reallyhigh, right?
The last restaurant I wasimpressed by, and I'm so proud
to be able to say this on mypodcast, was Ada's Wine Bar in
Tivoli Village.
I don't know what trainingthey're doing.
They do have a celebrity chefinfluence there.
For the life of me, cannotthink of the name off the top of
(37:06):
my head.
I'm sorry.
I wrote a personal email tothem.
Just...
That's awesome.
Like, I was so impressed withmy server that I had to write
and tell them.
That's what it is.
I had to tell the managementabout their amazing server,
right?
Because she had it.
She had the smile.
She had the welcoming greetingand all the things.
(37:28):
And she was knowledgeable aboutthe menu.
And it It was just impressive.
She embodied what she should bedoing.
Yeah.
Right?
Yeah.
And so if we can inspire otherservers in Vegas to really
embrace your job, you know,yeah, you're there.
It's a job.
You have to clock in and out.
It kind of sucks from time totime.
(37:48):
But truly, you have the powerto make a first date or an
anniversary or a birthday orjust a night out where they
didn't have to bring the kids.
You know, you have the power tochange somebody's night or day
or whatever it is.
So if you're listening to this,I hope that it can inspire you.
(38:10):
You are in such a crucialposition as a
Speaker 00 (38:12):
food server.
So important.
And people pay money now.
I mean, we always pay money,but it's not cheap to eat out.
It's more expensive than it'sever been.
So not only are you, you know,like the pioneer for this
experience, but it's anexperience that people are
coming out of their pocket.
They're hard-earned money toexperience.
So like it's extra important.
And we're all neighbors.
If we're loving
Speaker 02 (38:32):
our neighbors, guess what?
When we show up at work, we'regoing to continue that love and
give it to our guests.
And honestly, one of the thingsthat blows my mind, Susie, is
that the servers in town don'tactually understand that their
tips are directly associatedwith how they treat their
(38:52):
guests.
That level of hospitality,every time they come and touch
the table, it freaking matters.
And if you're a server and youare touching your table and
you're doing a great job, Iswear on my life,
Speaker 00 (39:07):
you are going to get higher tips.
Absolutely, yeah.
There's no doubt about it.
Period.
When I worked at the Cosmo,they've changed since MGM, but
they used to not wear name tags.
That was their, when they firstopened up the Cosmopolitan,
that was their thing.
Like, you have a conversationso someone remembers your name.
You don't just...
I hate that.
You hate that?
I do.
Why?
Speaker 02 (39:24):
I love that.
Tell me why.
I hate it because if somebodysays their name once...
You couldn't forget.
I will forget.
But also, I think that- I cansee that point of it.
Most dining experiences, theydon't introduce themselves.
No, they shouldn't.
So I want the name tag, so
Speaker 00 (39:42):
I know their name.
That's true.
That's true.
So
Speaker 02 (39:44):
when the water guy or girl comes by and I can say,
hey, I need my
Speaker 00 (39:48):
server Jenny.
As a buyer, it's a betterexperience with a name tag.
Yes.
Because then you can see.
But as a manager, if I know, ifyou're not wearing a name tag
and someone knows you by name,then I know you made that
connection with them, that theyremember.
You know what I mean?
Yes.
That's why I liked it.
But I can see your point.
As a user, it might be userunfriendly.
Yeah.
I'm a fan of name tags.
(40:08):
Especially if you're having acouple glasses of wine and
you're like, what's your nameagain?
I'm sorry.
Sorry, Charlotte.
It's Sherry.
Thanks.
My bad.
Yeah.
No, that's a good
Speaker 02 (40:18):
point.
That is a good point.
Here's the truth.
I usually don't even know myserver's name until I get the
check.
Yeah.
Right?
Like, what?
I'm sorry?
What?
That's the standard now?
That's the standard.
Speaker 00 (40:28):
Well, and yeah, I will say, like, I think that
standard has service has gonedown since covid i don't know i
don't know why maybe there's alot of reasons why well i mean i
don't know like i don't knowwhy it's still happening maybe
that's now yeah i don't know whyit's still happening but yeah i
mean that that was a change forsure i think that was felt
(40:51):
anywhere you went any city youwent things change after covered
all right so if
Speaker 02 (40:56):
you could fix it in like i don't know jeannie showed
up and you could fix All of ourdining experiences in town
locally.
What like one thing would
Speaker 00 (41:06):
you wish for?
Speaker 02 (41:07):
Yeah.
Speaker 00 (41:08):
Maybe I'm big on anticipating needs.
Anticipating
Speaker 02 (41:11):
needs.
Speaker 00 (41:12):
I mean, I'm big on that.
You know, I always tell when Itrain people, I'm like, when you
look at a table, what do youneed?
If this person ordered thisdish and this cocktail, what do
you need to enjoy that dish andcocktail?
And that's what you should bebringing to that person.
I'm big on that.
Oh, that's a pro tip, guys.
Speaker 02 (41:27):
Yeah.
If you're in the food andbeverage industry, that is a pro
tip.
right there you will not hearthat in most other places period
even
Speaker 00 (41:37):
from your management and even simple things like
letting someone know where therestroom is welcome here you are
this is who I am happy to behere if the restrooms are over
there like letting like justwhat would you say in your home
what would you say in your homeyes if someone came to your
house you would say haveyourself a drink the bathrooms
are over there if you need atowel for the pool go help
yourself like you would youwould set the tone of this is my
(42:00):
mi casa es su casa Hospitality.
Hospitality, yeah.
But I'm anticipating my needs.
Being a host.
I don't eat, like, cheese andall this kind of thing.
And, like, if I ask forsomething, like, if I ask for my
appetizer without cheese, like,I want you to know that I need
my entree without cheese, too.
I don't know.
Call it bratty, I guess, forhospitality.
But that's kind of, like, wheremy expectations land.
(42:22):
Yeah.
And that's not something, like,that comes second nature unless
someone really trains you onthat.
You don't think about that.
Speaker 02 (42:28):
No.
No.
That's why training isimportant.
through this podcast I'm reallyreally hoping that anybody in
food and beverage industry helleven any industry I think this
is applicable it's if you're inmanagement or if you're an
employee you're gonna hear thisand maybe just take a couple
nuggets and utilize that and thegoal is truly let's make
(42:50):
everybody a little bit moremoney let's not and it's not
money driven but let's be honestwhen we know we can pay all of
our bills as an employee yeahand we have some left over for
fun guess what we're gonna havemore fun in our life then we're
gonna show up to work happier
Speaker 00 (43:06):
exactly and be happy to be there because that that
money I just made last night gotme this that I wanted so like
it's yeah so I'm gonna crush itthis next day because I see the
the reward that just happenedit's even like with upselling
like I look at upselling likeyeah you want to upsell because
you want your check average butyou're also upselling because
you're creating that betterexperience you know what I'm
saying like do you have enoughspace for dessert like that's a
(43:26):
serious question because if youdo then we need to get you some
because It's good.
And you might not have itagain.
Who knows when you'll be hereagain?
So I want you to feel that.
I want you to taste that.
I want you to go home and say,wow, I had everything.
Now, if you don't have anyroom, fine, we're good.
I don't need to, you know, it'slike an upsell, but it's not
really an upsell.
It is, but it isn't.
You know what I mean?
And when you look at it likethat, I feel like then people,
(43:48):
they want that dessert becausethey don't feel like they're
being pushed.
You know, it's like a genuinelike...
Oh, you don't have room forthat dessert?
Let
Speaker 02 (43:53):
me
Speaker 00 (43:54):
recommend a dessert cocktail.
Speaker 02 (43:56):
Yeah, there you go.
You know?
Or a, you know, dessert wine.
Yeah.
Speaker 00 (44:00):
Yeah.
And if you're getting that...
That higher check average, butyou're also giving them that
experience.
Like, wow, that was such a goodcocktail.
Let me have another.
You know?
So it's a mindset like mostthings, which I'm learning a lot
about.
I'm going to put a class intoVitality about mindset.
It's such a big thing.
Your mindset is huge.
That's another tip.
Research mindset.
Yeah.
Read some blogs or books orwhatever.
(44:21):
You'll get your informationabout the mindset and how that
controls your output.
It's amazing.
Speaker 02 (44:26):
I love it.
I love this conversation.
I know.
I could talk forever.
Speaker 00 (44:30):
It's so easy to talk to.
Aw.
Yeah, you're so good.
I'm
Speaker 02 (44:32):
not a professional interviewer, so I'm learning as
we're going.
No, you're very good.
She's amazing.
Holy shit.
Like all this, I can't.
I can't.
So good.
Thank you for being here.
Yes, thank you for having me.
Guys, it isCelebrateVitality.com.
Suzy Izzo, founder, WonderWoman.
Thank you.
All the things, wellness, Vegasfor
Speaker 00 (44:52):
businesses.
Yes, and if you don't have abusiness, but you're just
curious about differentmodalities, I can connect you to
whoever I have in my networkfrom nutritionists to movement
specialists to breathingspecialists.
Speaker 02 (45:05):
Or if you want to schedule a group hike, a guided
Speaker 00 (45:07):
hike.
Yeah, a group guided hike.
You can do a whole picnic, thewhole thing.
I have a chef.
I do wellness shots like, youknow, turmeric, all these kind
of things.
So yeah.
Speaker 02 (45:15):
I love it.
Guys, thank you so much forlistening.
Have a great day.
Yeah, thanks for being here.
Thank you.
And that's a wrap on thisepisode of the Vegas Strong
Revival Podcast.
I hope you found our discussionengaging and even
thought-provoking.
A big shout out to all of ouramazing listeners for tuning in
and supporting the podcast.
because it truly means theworld to us.
So thank you.
Let's keep the Vegas strongspirit alive.
(45:36):
Share this podcast with yourfriends, family, colleagues, and
just anyone who loves Vegas.
If you have ideas, suggestions,or want to be a guest on the
show, simply reach out online orfeel free to text us on our
super cool podcast hotline,702-723-2343.
And of course, don't forget tosubscribe to the show on your
(45:56):
favorite podcast platform so younever miss an episode.
Let's keep pushing theboundaries and reviving our
city's passion for authenticservice together.
Stay strong, Vegas!
La Critique believes in living a life full of
experiences rather thanpossessions, which is why we
designed a concierge servicejust for Vegas locals.
We're all busy, and can any ofus really keep up with all the
changes around town?
And yet, we still crave qualityexperiences when we go out and
spend our valuable time andmoney.
Now, imagine having a personalassistant whose credentials are
(00:22):
quite literally hospitality snoband expert event planner.
Seriously, leave all thedetails to us.
Recommendations, personalReservations?
Done.
More time enjoying our city andless time researching it?
Absolutely.
Subscribe today atlacritiquelv.com or give the
gift of service by purchasing asubscription for your favorite
(00:44):
person.
Welcome to the Vegas StrongRevival Podcast.
Buckle up because we're takingVegas Strong culture to a whole
new level this season.
I'm Britt Whalen, your host,alongside co-host Desiree Wolfe,
event professional and host ofthe Slightly Unfiltered Podcast.
(01:05):
This season, the gloves are offand we're ditching the scripts
for raw, relatable, and evenshocking conversations, tackling
real issues locals face, andbringing in voices from various
industries like fitness,charity, aviation, and more.
Don't forget to follow us onsocial media and visit Loughran
and local business ownersreconnect to the real meaning of
(01:28):
hospitality.
Ready or not, here we go.
Guys, today I have Susie Izzoon the show.
I am so freaking excited thatyou are here.
I absolutely fucking adore you.
I adore you.
Beyond.
Speaker 00 (01:44):
For a long time, too.
Almost a decade.
Speaker 02 (01:48):
That makes me feel really young.
Sorry.
So I had to have you on theshow because you and I share
such a passion for hospitality.
Absolutely, yeah.
event planning specifically butTrue Blue you love people you
love serving people I love ityou love being the orchestrator
(02:12):
of all the things to make it allhappen and the magic and making
those guests feel like theyjust stepped into something that
they've never stepped intobefore
Speaker 00 (02:22):
yeah right I like the behind the scenes of it too
you know being able to like givethat to someone without having
to be on display doing it youknow because service is like
it's kind of is like anundercover talent.
You know, you want to be, whatyou do should be felt, but not
really seen.
You know what I mean?
Speaker 02 (02:38):
Absolutely.
Tell me a little bit about yourbackground of hospitality here
in Vegas specifically.
And then, you know, justgenerally why you love it so
much.
Speaker 00 (02:48):
So I came out to Vegas to work for the Marriott.
I worked for the Marriott inKentucky.
I did my internship with themafter college.
And then I came out to Vegas.
That's what brought me to Vegaswas the Marriott.
So I was with them for eightyears to total but maybe four
years out here and then I movedinto the Cosmopolitan and really
got my taste of like Las Vegashotels and I was like I like
(03:11):
this it
Speaker 02 (03:12):
must have been a newer property when you started
Speaker 00 (03:14):
yeah it was brand new yeah and the Marriott was
great I mean I love the MarriottI wouldn't have the skill set
the hospitality skill setbecause you know they're
corporate and they've been doingit and they know what they're
doing and you drink the juiceyou know you drink that juice
like give me more give me moreso all the training I've had I
had there really helped meprogress and shine in
(03:35):
hospitality in Vegas.
You know, I would say if itwasn't for, and I came up with
the Marriott in Kentucky, but soa small town, but it was still
the Marriott.
They still had their proceduresand SOPs and how to talk to
people and, you know, how torespond, how to just all those
workshops and those classes andthose training, you know, the
management training classesreally helped me to excel my
(03:55):
career.
But I love hospitality.
It's all I know.
I've only worked inhospitality.
I never worked in retail.
I never worked in, Anythingelse, like office admin?
No, it was always hospitality.
My first job was in a bakery.
Okay.
Which I wasn't cooking.
I was in the front, so it washospitality.
But you're
Speaker 02 (04:09):
a New Yorker.
Speaker 00 (04:10):
Yeah, I was a New York baker.
Italian New York bakery.
Okay.
Yeah.
And that was my first job.
I was 14.
I don't know if that's a laborlaw anymore.
I don't think I worked thatyoung.
Probably.
But yeah, and then I worked inrestaurants.
And that's all I knew wasrestaurants.
Catering halls, restaurants,and then hotels with the
Marriott.
Marriott was my first hotelexperience.
And we worked.
I mean...
(04:31):
Why?
Speaker 02 (04:32):
Why hospitality, though, for you personally?
Like, what is it that fuelsthat for you?
Speaker 00 (04:36):
You don't know?
It's a feeling of service.
I just enjoy, you know, Ivolunteer a lot and all that
kind of thing, but it'sdifferent.
It's not like you're helpingthem, but you're creating, like,
a happiness for them, I guess,you know?
I don't know.
I just love it.
I just...
And how long have you been inVegas now?
Almost 15, about 15 years.
Oh, wait, I came out here.
Okay.
(04:57):
So, yeah, 15, 16 years.
What do you love about livingin Las Vegas?
There's a lot I love.
I love the accessibility.
It's, you know, I mean, nowit's gotten a little worse since
COVID and all this Californiapeople moving in.
Yeah, yeah.
But no, the flexibility, it'san easy town to live in.
It's close to the airport.
The greatest of the greaterhere, great shows, great
(05:18):
restaurants.
The weather's great usually,you know, 10 months out of the
year.
It's awesome.
Speaker 02 (05:23):
It's
Speaker 00 (05:24):
really
Speaker 02 (05:24):
hot today.
Speaker 00 (05:24):
Yeah, it's an easy town to live in.
I don't know.
I like the history of it, likehow new it is.
And I don't know, it's aspecial place.
There's no place like it in theworld.
I was just talking about thiswith Tony.
And we were talking about thepool parties or something.
Yeah.
And I was like, there's noplace in the world, like, you
can find nightclubs and all thatkind of, like, you know, look
like Ibiza and, like, all thesetropical locations or the big
(05:45):
cities.
You know, they have nightclubs,like, huge.
But you have the nightclubs andthe dayclubs and it runs from
the dayclub straight into thenightclub.
Like, there's nothing reallylike that in the world, you
know.
So in that sense, it's veryunique, you know.
And then just having everythingso condensed, you know, the
best of the best or within twomiles or whatever it is.
You know, and then you haveoutside of Vegas, which I love
(06:06):
too.
You know, you have the hiking,which we just did.
Speaker 02 (06:08):
Oh, yeah.
Speaker 00 (06:09):
You know, so that's fun.
Speaker 02 (06:10):
You're really outdoorsy.
You
Speaker 00 (06:12):
think so?
Yeah, I do.
I don't embrace it, but I am.
I don't embrace it enough.
I
Speaker 02 (06:15):
should say you're very active.
And if it happens to be anoutdoors thing, then yeah, you
grasp onto it.
Yeah.
Your outdoorsy isn't the rightphrase, but you're very active.
Speaker 00 (06:26):
Yeah.
And like if someone brings me,I go.
I'm like, yes, I'm totallydown.
Like whatever you want to do.
But I don't like really seek itout.
The only thing I did seek out,I think, in like my Delphi was
snowboarding.
I went snowboarding.
I was like, I got to go.
And like I brought the boardand the shoes and I was like
into it, you know, like I jumpedright in.
But everything else, likesomeone needs to like bring me
and then I'll go.
But I enjoy it all.
There's nothing like I don'tlike.
Speaker 02 (06:44):
And we have snowboarding.
Speaker 00 (06:45):
Yeah.
That's where we, yeah, that'swhere I did it.
Then that was it.
I was like up there like everyday that year.
I was obsessed with it.
Speaker 02 (06:51):
I love it.
We'll have to
Speaker 00 (06:51):
go snowboarding.
Yeah.
Yeah, for sure.
Yeah.
Speaker 02 (06:54):
I've
Speaker 00 (06:55):
been
Speaker 02 (06:55):
doing it since I was 10.
Speaker 00 (06:56):
Yeah.
So you must be amazing.
So this is nothing to you.
Mount Charleston is probablylike easy peasy.
Yeah.
Yeah.
Yeah.
It's a small mountain.
Yeah.
Well, I went to Utah and I waslike, oh, oh, this is 10,000
feet.
Okay.
Yeah.
I'll take you to
Speaker 02 (07:09):
Utah.
I'll take you to Utah.
We'll have a good time.
So, okay.
Back to hospitality.
What was your most excitinghospitality gig or event that
you ever put together?
Can you, can you
Speaker 00 (07:23):
think of it?
My most exciting?
I can't, I mean, I've workedwith some famous people, you
know, I've worked with, um, ofcourse now I want to remember
names and I can't.
Of course.
It's okay.
Pitbull.
Okay.
Um, I can't.
But I think my point is I thinkthat it's not which people is
an amazing man.
He is so nice Like the thingsyou hear about him.
He is so nice He like wanted tohis manager was like, okay So
(07:44):
when you bring him through likethe the green run up the green
room the meet-and-greet We'dlike move it along like he has
to move quick because he's gonnawant to talk to everybody like
he wants to have like full-blownConversations with all his
fans.
She's like so we gotta keep itmoving.
I was like, okay cool So then Imeet him and then he's like,
where are you from?
Did I like you have to see ourphoto together?
He's holding me like if heknows me for years like he is so
so nice.
(08:04):
That's amazing.
My point is it's more of likethe experience and I think the
person, right?
Because Pitbull could have beena dud or whoever.
Flo Rida was the one I wasthinking of.
Okay.
You know, these people could beduds or just like, you know,
not cool people and it's not acool experience where you could
have, you know, a no-name artistor a no-name event where
there's just a vibe and energyand the people are so cool.
Speaker 02 (08:26):
Yeah.
Speaker 00 (08:26):
That's what makes it like your coolest event ever.
Speaker 02 (08:28):
So when you and I met, you were at Light Group.
I came on board and you wereprimarily doing corporate events
at pools and nightclubs.
Yeah.
That was the best job.
Tell all of
Speaker 00 (08:40):
our listeners how insane
Speaker 02 (08:41):
your
Speaker 00 (08:41):
life was during that time.
It was so good.
Like, you know, the universegives you what you can when you
can handle it.
You know, like I was new toVegas and I was single.
I had no one to go home to, noresponsibilities.
And we just like, we justworked out of so many venues
that we were always everywhere.
Like we knew everyone.
We knew all the servers, allthe bussers, all the managers
and all these nightclubs and allthese day clubs.
(09:03):
And you knew all All the backof house.
All the back of house.
Hallways.
Yeah, hallways.
So when we went out, it wasjust like this beautiful, fluid
flow of work and play.
It was just awesome.
It was such a good time in mylife.
And life really does change asyou change.
Like, then Light Group kind of,well, the whole story with
(09:23):
that, whatever, you know, that.
Light Group to Hakkasan.
Light Group to Hakkasan.
And then, like, you know,Hakkasan was kind of the same,
but then I left Hakkasan andwent to Dre's, and that was,
like, one venue.
And that's when I met Tony, mypartner.
So that, like, going to all thedifferent venues and And being
everywhere all at once sloweddown completely in my life, kind
of slowed down in a great way,you know?
Yeah.
And my partner, you know,different kind of life.
But that time was really,really wild.
It was, we were just everywhereall the time, you know?
(09:44):
Do you
Speaker 02 (09:44):
want to say hi to Tony since you're on the show
talking about him?
Yeah.
We love you, Tony.
Tony, my one and only.
Would you say that you wereable to take your experience
from Marriott, the training thatyou had at Marriott, that high
level standard of service andapply it to, I guess, any role
(10:06):
moving forward?
Speaker 00 (10:07):
Yeah, absolutely.
It was, you know, the standardof services, like the
hospitality principles, youknow, things that are so kind of
common knowledge once you knowthem, like taking responsibility
at an event.
You can't just say, look, Idon't know how that happened.
Like, no, that happened.
So how did it happen?
You know, like the client wantsto hear that, you know, and
like just learning like how to,and how to recover.
That was huge at LondonMarriott, guest recovery, like
(10:29):
how to take a client that'sreally pissed off and make them
really happy.
That was a huge lesson.
Speaker 02 (10:33):
Okay.
Tell No, because this podcastis all about helping locals,
either who are in the industryor not.
Let's be honest, pissed offguests happen in any industry,
including retail and medical andeverywhere else.
So give our listeners a fewtips on- A few tips.
How
Speaker 00 (10:52):
to handle a pissed off customer.
Yeah.
Well, I think one is take yourego out of it.
It's not about you.
Whatever they're pissed offabout has nothing to do with
you.
Unless they're literally like,I hate you.
You're the worst person ever.
Then you should probably- Iwould just turn around and go
home for the day.
Like, that's it.
You're done.
Like, we don't need any more.
Clock out.
We're clocking out today.
No, but, you know, that was abig thing, like, not getting
upset when they're upset, youknow, and, like, trying to be
(11:13):
empathetic.
Like, this person is clearlyupset.
They're physically upset.
You know, maybe they'resweating.
Maybe they're red.
Their voice is loud.
They're physically reacting totheir emotions.
So, like, you know, taking yourego out of it and coming from a
place of service and how can Ifix this for you?
How can I make this better soyou're not upset?
And I'll never forget theMarriott.
I was, like, brand new to thefront desk.
(11:33):
And I was like two days old.
And I checked in like aplatinum member to a dirty room.
Oh, no.
Yeah, like the penthouse waslike dirty.
Like I checked him into there.
So he comes back down.
Oh, my God.
I remember the feeling.
Like I remember like, what?
And he comes back down.
And I was like, you know, I wassweating.
I'm like visibly upset.
And he's like, calm down.
(11:54):
It's okay.
And he was such a nice man.
He goes, it's not the fact thatyou make a mistake.
Everyone makes mistakes.
He goes, it's how you recover.
And that always stuck.
with me, you know?
And then I was still learningthen.
So I was like, tell my managerand like, you know, you send him
stuff and like give him pointson his card or whatever that
looks like, you know?
Yeah, the compensation part ofit.
The compensation part of it,yeah.
Which needs to be heartfelttoo.
(12:16):
That's another part of it.
You can't just offer someone,well, let me take 50% off your
bill, you know, and have anattitude about it.
Is that really even what theywant?
Listening, right?
Which comes back to beingempathetic, listening.
Like what are they saying?
Take my ego out of it.
Don't involve my own feelingsabout it.
Like it's, you know, it's aboutthem and them having the
experience.
That's why we're here.
Speaker 01 (12:34):
Yeah.
Speaker 00 (12:35):
We're here to have good experience.
So if someone's not, like, howcan we, where's the yes?
You know, there's always a yes.
How did he come back down from
Speaker 02 (12:41):
that dirty room and you were there and you had
attitude or you were like, Ididn't send you to a dirty room.
What are you talking about?
Yeah.
Speaker 00 (12:49):
Oh, as a guest?
He would have changed realquick.
Yeah.
Yeah, totally.
You know, so.
Yeah, and like taking ownershipof things and
Speaker 02 (12:58):
everybody makes mistakes, but just let's move
forward.
Everybody makes mistakes.
Yeah.
If you are genuine, I think, ifyou're genuine about how you're
told in that moment about amistake that you made and you,
again, to your point, don't havean ego about it.
Like, oh, I'm this perfecthuman being who doesn't ever
(13:21):
make mistakes.
You're wrong.
Yeah.
Speaker 00 (13:25):
No, I didn't do
Speaker 02 (13:25):
that.
I don't know what you'retalking about.
Yeah.
It changes the whole dynamic.
But if you're humble about it,you're like, I can just...
Just imagine your face becauseI know you so well.
It's like you probably weremortified.
Speaker 00 (13:37):
Yeah, totally.
Yeah.
Totally.
Embarrassed, mortified.
I was like, oh.
You know?
But yeah.
And I think– and then if thecustomer still goes on and on,
then it's just not about you.
That person is in a bad spacein life.
You just have to pray for them.
Again, clock out and go prayfor them.
I'm going to pray for you.
I'm going to pray for you.
Yeah.
How do I say it?
I enjoy almost– I'm makingmistakes.
(13:57):
Like when I make a mistake,I've gotten to the point where
unless like it's a fatalmistake, quote unquote, you
know, unless I'm the reallyawful.
That's putting people in badpositions.
But if it's a mistake that Ican fix, I almost enjoy it
because I'm never going to dothat again.
Right.
I'm never going to make thatmistake.
In fact, I think I had told youthis when I worked at Light
Group.
They bought me, remember thatStaples commercial with the I'm
sorry button?
Yes.
They bought me the I'm sorrybutton because I'm like, I'm
(14:19):
sorry! Because I was new toevents.
I worked in hospitality,restaurants, hotels, but I never
did the detailing and themultitasking and the crossing
every T and dot every I of eventplanning.
Event planning is like...
Oh, event planning is brutal.
Event planning is like, youknow, you've got to be honest
It's the best level of brutal.
Yeah.
Yeah.
So when I was, when I first gotinto that, I would make a lot
of mistakes, but I never madethem twice.
(14:40):
And, but I made so many that Iwas like, I'm sorry, I'm sorry,
but I own them.
And like, it was kind of like,okay, we accept these mistakes
because you own them and youlearn from them.
I just got flashback, you know?
Yeah.
You were there for the I'msorry button.
Yeah.
Remember?
I'm so sorry.
You were saying it just likethat.
Yeah.
I would like yell it over thecubicle.
Sorry.
I love
Speaker 02 (15:01):
it.
I love it.
My bad.
You and I both.
both know the level of burnoutthat comes with event planning
and that lifestyle, thatindustry, that position.
And COVID happened.
All the things in our city havekind of morphed and changed a
lot of people's direction.
And you're one of those people.
I don't know entirely exactlywhen you started Vitality, but
(15:24):
you have now ventured off intoyour own wellness.
Tell me all about it.
Tell our listeners all about itI know some but you know
Speaker 00 (15:35):
yeah so so vitality is a corporate wellness program
that caters to meetings andconventions so we bring all
different type of modalitiesfrom yoga to stretching to
breath work to aromatherapy totai chi all these different type
of wellness modalities but thegoal is to bring them to the
convention space so I always sayas event planners you have the
(15:55):
ability to touch so many peopleright you can offer them an
experience whether it be whatwe're used to is shooting guns
or maybe a chef tasting or youknow whatever it is, a hop
around tour.
So you have all theseexperiences and you have access
to so many people.
Well, why not put something infront of them that's going to
make them feel better, right?
That's going to enhance theiroverall well-being.
(16:16):
That's going to get themthrough that day a little
easier.
So what I noticed when I wasdoing all my events, that there
was that separation, there wasthat disparity that we were
whining and dining our clients,but we were never taking the
time to like give back to themin a more holistic way.
And then simultaneously as myevent planning career was moving
forward, I took my own healthand wellness more seriously.
(16:36):
I don't know if I like got realfit.
I don't want to say skinny.
I remember.
I was like fit.
I was like fit and I was eatingright.
Speaker 02 (16:43):
I remember I went to a class with you.
Yeah, I started teaching.
A yoga class or something withyou and I had a hard time
keeping
Speaker 00 (16:49):
up with you.
Like I was, yeah, I was takingclasses and I loved it so much.
I started teaching classes.
Like I became as a, you know,as a passion, like obsessed with
health and wellness in a waythat I had never was before.
It was like everything Ithought I knew about wellness
was wrong.
And I learned so much.
And I was like, this isamazing.
This is not what I thought itwas.
You know, I don't have to liveon 400 calories a day and be on
(17:12):
an elliptical machine for anhour and 40 minutes, you know?
So I was like, so, well, how doI back it up?
So then, so, so as I'm, youknow, parallel, my event
planning career is going andthen I'm, I'm finding my own
health and wellness.
And then I, at the same time, Ihad noticed that there was
this, this bridge between thetwo, between corporate events
and health and wellness.
So I kind of like had it in theback of my head, like, oh, like
(17:32):
it'd be really cool there's acompany that could like offer
this type of stuff.
Speaker 02 (17:36):
Well, and correct me if I'm wrong, but it was like
in the 2010s when we startedseeing those massage chairs show
up at the corporate, on thecorporate, um, trade show floors
and stuff.
Right.
So there was some recognitionof that issue to 15 years ago.
Oh, for sure.
Um, or let's call it 15 years.
(17:56):
And it just, it was like thistemporary little bandaid,
Speaker 01 (18:01):
you
Speaker 02 (18:01):
know, people were on the trade show floor, the
convention floor all day longand they could just stop in and
get a 10 minute shoulder rub
Speaker 00 (18:08):
yeah
Speaker 02 (18:08):
and although that's helpful it
Speaker 00 (18:10):
was like a touch a touch on what can be done yeah
and then it was happening rightso then fast sort of like the
walk runs were happening andlike the yoga was happening but
no one was like benchmarking ityou know there was this company
called Bella strings if youremember and they had the girls
the pretty girls come out andplay the um violin the violins
like acoustically to like like40 top 40 music so then other
(18:31):
people follow them but you onlyasked for Bella Strings.
Even if it wasn't BellaStrings, you asked for that
because like Kleenex, right?
Kind of a Kleenex.
It might be the brand name.
So that's what was happening.
Like people are doing it, butnobody's branding it.
No one's saying like, okay,Vitality does this or this
company, whatever does this.
Like event planners arereaching out to local yoga
studios and the yoga studioslike sending someone down.
(18:53):
That person doesn't know whatwe know about what those clients
need.
And so my mind is going, I'mlike, wow, that would be like a
good company.
But I wasn't really focused onthat because I had my career And
I was happy where I was.
And so I didn't really likesay, oh, I got to do this.
I was like, oh, it'd be reallycool if somebody did it, right?
Like I wasn't there.
And then a little time passed.
And I say it happened.
(19:13):
COVID was just a catalyst.
So right before COVID, I toldthe company, I was at Mandalay
Bay working for an entertainmentcompany.
And I said, I want to start myown business, but I don't want
to leave.
I don't want to go, you know,cold turkey, have no income.
I was like, so let me work.
I was like, keep my salary andlet me work commission-based
only or vice versa.
whatever it was.
And they were like, younegotiated.
(19:35):
I negotiated.
They were cool with it.
I was like, I want to start mycompany, but I still want to
work for you.
You know?
And they were totally cool withit.
So I'm like, this is awesome.
I can still have an incomewhere I'm not stressing about
it, you know, but still do thisstartup.
And then COVID happened likeliterally three weeks later.
Oh, so I opened my, I got thego ahead for my company and I
opened my LLC on like March 8th.
And then COVID was like a weekand a half after that.
(19:57):
Oh my
Speaker 02 (19:57):
gosh.
Speaker 00 (19:58):
Yeah.
So then not only did I lose myjob, but I just, negotiated this
killer deal with for me, butthen it was like, oh, what I
wanted to do is now out thewindow too.
But in hindsight, for me, COVIDcreated this awareness of
health and wellness, especiallyin the workplace, which was
never there before.
People are so much more awareof balance and taking care of
(20:21):
themselves.
I feel like the whole world is
Speaker 02 (20:24):
way more focused on their own self and, you said,
balance between work, Andregular life.
Yeah.
When everybody in the entireworld shut down, everybody was
like, oh, this is what this islike.
Speaker 00 (20:40):
Not working 60, 70, 80 hours this week.
Spending time with my family.
Speaker 02 (20:45):
What?
Yeah, exactly.
Everybody's eyes opened up alittle bit, I feel like.
So I could see how that wouldrelay into your vision of
vitality.
Yeah.
So what happened wheneverything shut down and you
thought vitality
Speaker 00 (20:58):
was not going to happen?
Well, again, I was kind ofdoing this anyway.
So to like legitimatize myself.
In the wellness world, I feltlike I needed some
certifications or something.
And I was teaching Pilates, ifyou're not familiar, mat versus
reformer.
Reformer is a machine.
Mat's done on a yoga mat.
So I was already certifiedteaching Pilates, mat.
But I was like, let me get areformer certification because
reformer is very much also aboutanatomy.
(21:18):
Yeah.
So you learn a lot about thebody.
You learn a lot about how thebody works as well as the
technical skill of teaching themachine.
Okay.
So that's what I kind of did.
I got my, which was a lot.
It's 450 hours.
Oh.
Do that math.
Like if you did that, 40 hoursa week that would take you three
months my first internship incollege was 200 hours unpaid and
(21:39):
it took forever because youcan't do so much right you can't
teach classes 40 hours a weekit's like literally impossible
so that took me a long time likethat took me I think it was
over I remember being at homebecause I actually got COVID and
I had to do some classes fromhome so I'm not sure the
timeline but I did do that I gotmy Pilates reformer
certification to kind of likeyou know give me a certification
like a higher certification inthe wellness world okay so COVID
(22:00):
allowed me to do that right soI was like building my website I
was getting my certification.
I was connecting myself to allthe different healers that I met
because that's what I alwayssay.
Like with Vitality, I don'tteach the classes.
I teach the ones that I can,which is Pilates.
We do offer that and hit classbecause I love teaching.
I'm more of like, you know,high energy fitness.
Let's go, go, go.
Yeah, your personality is highenergy.
Yeah, like yoga is likechallenging for me.
(22:22):
Like I take yoga.
I do not teach yoga.
You'd be like, you're a yogateacher.
No, I'm certainly not a yogateacher.
So, you know, my job inVitality is to find these
healers that have dedicated,I've dedicated my life to
hospitality find the healersthat have dedicated their life
to their practice and then bringthat into the hospitality world
as a service like that's whereI fit in vitality I'm not the
(22:42):
healer I'm the facilitator ofthese healers and I've learned
so much from I mean there's somany beautiful people in Vegas
that have so much to offer and Ijust want to expose them as
much as I can you know I usedifferent people for different
classes just because I wantpeople to get out there and
there's been plenty of timeswhere you have like I've seen
convention attendees have thatlike aha moment say like I
(23:02):
needed this so bad Like, Ididn't even know I needed it.
Oh, my gosh.
Like, I've seen, like, youknow, people have called on my
yoga instructors, hey, can I geta private with you tomorrow
morning in my hotel suite?
Why?
Like, it happens all the time.
So that makes me so happy.
In fact, like, for Thai, one ofthe– I love offering Thai
cheeks.
I feel like it's something thatpeople don't really know about.
I don't.
It's a transfer.
You see people, like, you know,Asian– In the park.
(23:23):
Yeah.
Or Asian people in the park,like, doing their slow
movements.
Like, what is that?
Yeah.
It is amazing practice.
It's about transfer of energythroughout your body, and you
just feel, like, on fire.
Like you're just buzzingafterwards.
Okay.
Now you're going to have toteach me Tai Chi.
So like this.
So back to my point about, youknow, event planners being able
to touch so many lives.
You plan this as an eventplanner.
You bring your group in and 30people, 40 people, whatever, do
(23:46):
Tai Chi.
And maybe it doesn't resonatewith a lot of people, but maybe
three or four people it does.
And now they go back to theirhometowns and they seek out Tai
Chi.
You just like change theirwhole health path in life.
Oh, I love that.
Right?
Yeah.
And that's the goal.
Like as the event planner in methat loves logistics– and
planning and creating thatexperience.
And then the wellness part ofme that wants that experience to
(24:07):
help you, it's like vitality isthat perfect fit for me.
I get to help people, butcreate a good experience, but in
a holistic, helpful way, youknow?
Yeah.
So yeah, that's really the mostexciting part to me.
So
Speaker 02 (24:18):
that is focused on convention floors, right?
Like that's one side ofvitality.
But from what I saw on socialmedia, not that long ago, you're
also going to local businesses.
Locals, yeah.
And helping local businesses toget their employees moving.
Speaker 00 (24:34):
Yes.
Okay.
Tell us about that.
And that's really my next pieceof where I have to like, where
I want to push Vitality tobecause I've done so much.
Like I'm a member of the LVHAand I put myself out there in
the hotel scene, you know, withthe convention service managers
and all that.
But now I want to move towardsa more local business, which for
me as a business is what I needbecause I need that recurring,
you know, a convention comes outhere, they might not come out
(24:56):
here again for two years.
Yeah.
You know, so for me as abusiness, I need that recurring
local business.
So yeah, reaching out to Solike in the law firms, anyone
that really, I mean, you can doany size, but 10 people or more
is a little more beneficial foryou as a business with, you
know, pricing and all that kindof thing.
Sure.
So 10 people or more vitalitycomes in and we have a whole
folder call it that you can pickfrom.
(25:17):
And then say you want to dojust yoga and, and meditation,
then you can, but if you want,you can do the yoga, the
breathwork, the meditation, thearomatherapy, the Tai Chi.
And every month it's like amembership.
And then every month we wouldcome in and give your, your
associates a different wellnessmodality class.
And then if you like one of thefeedback is like, hey, I really
liked the Tai Chi, but not somuch the meditation, then we can
(25:41):
continue with that.
So I've really hit the marketof elderly care because I love
old people.
I have a strong place in myheart for old people.
So we're in a few assistedlivings and they love, they love
our dance class.
They just can't get enough ofmoving and shaking.
Oh my God.
It is the best.
I just want to come watch.
Yeah, it's like chair Zumba,right?
(26:02):
Yeah.
It's like chair dance.
Yeah.
So we just, you know, we arms,lift our knees up.
We twist it out.
And it's all like fun music.
You know, I have so much
Speaker 02 (26:11):
fun.
I love that.
Okay.
So who in Vegas, I mean, we'reapproaching 3 million people in
the city.
Massive amount of growth ofcorporate business here in Vegas
is wild.
Who would be like your idealclient, I guess, locally?
Other than anybody 10 and morein a law firm.
Speaker 00 (26:31):
Yeah.
Really anyone, anyone.
You want 10 or more.
You could be a restaurant.
You could be BJ's and you wantto do it for your employees once
a month.
Restaurants, huh?
Yeah.
Restaurants.
Yeah.
I know some people in somerestaurants.
I don't know
Speaker 02 (26:42):
how
Speaker 00 (26:43):
that would, you do it in their space though.
As long as, I was going to getto it.
As long as they have the space.
As long as you have the spacewhere we can do it.
And then again, if you want to,we can go to a park.
Like that's an option too.
If you don't have the space,like I was just talking to a
dispensary and like all ourspace is like filled with our
products.
Yeah.
Like we don't have, we have alot of space, but none of that
space is for that.
Yeah.
So it's like, we can go to thepark, you know, if There's a
park near your office.
(27:03):
That just creates a little bitof a challenge because you want
to kind of keep it inclusive.
So you want to make it easy forthem, right?
You don't go to the gym if thegym is too far.
So you kind of want to make iteasy for them like on their time
while they're in the officeanyway.
So that is really the goal todo it in your existing space,
but really anywhere, anywhereyou can do it.
Okay.
So
Speaker 02 (27:22):
then how do people, I mean, I'm thinking in my
brain, a law firm, I'm dressedin my business attire, but I
know that my company has nowscheduled this physical
activity, are they just likegive an advance notice to bring
an extra pair of clothes?
Speaker 00 (27:40):
Yeah.
It would just depend.
Like if we would do a guidedhike, let's say, then obviously,
yeah, you want to come out withdifferent...
Guided hikes too?
Yeah, we do guided hikes.
What?
Take your group out.
Yeah.
Tell them to come out in theircars or if you want, if the
company wants to arrangetransportation, which is great
about Vitality too, because Ican help you with things like
that.
If you want to do a whole dayof it with food and beverage and
all that kind of thing, I canobviously help with that.
Yeah.
And then, or, but a lot ofstuff we do is business attire
(28:02):
for you know we can totally dodesk yoga where you don't even
stand up and you're doingeverything sitting down we do
stuff virtually I just hadcoming back to well it's not
elder care but hospice I did ahospice group and they had their
leadership program in Reno theyhad their leadership program in
Reno and we went in virtuallyand we did desk yoga with them
every day
Speaker 02 (28:21):
wow
Speaker 00 (28:22):
yeah so you could even be in some things obviously
you can if you want to do aHIIT class or a boot camp class
we're not going to do that incorporate attire but I mean our
aromatherapy classes ourmeditation classes our breathing
classes especially I meanbreath work is so important
breath work is such an undertalked about modality if you ask
me oh breathing is breathinglife yeah so my my instructor
(28:44):
Andrea she broke it down to meand I always mess it up but I'll
try to get it right she saidimagine we only if we need a
thousand calories a day we onlyate 300 how like depleted and
like you know run down and foggywould be well our breath we
only use 6% of our capacity wealways breathe into our chest we
always breathe into our chest.
We hardly ever breathe into ourstomach unless we're cued to.
(29:06):
So if we're only using 6% ofour lung capacity, our breath
capacity, imagine how muchbetter our body would operate if
we use that 100%.
Same thing as your calories.
Are you getting enough caloriesor are you depleting yourself?
Are you breathing enough or areyou depleting yourself?
And most people hold theirbreath.
Yeah, we all hold our breath.
Watch it.
Next time you're someplace,watch people.
They hold their breath.
Like it's all that chest, youknow, never getting into the
(29:29):
belly, never expanding yourlungs left to right, that
lateral expansion.
Yeah.
You know, so you start doingthat, again, you have all this
energy, all this more clarity.
It's amazing to see.
Okay.
You're aware of all of this.
Speaker 02 (29:42):
You practice it.
What would be a tip for anyVegas local listening to this
right now on taking a moment andbreathing properly?
What's the tip?
Speaker 00 (29:52):
Set your timer for 60 seconds.
Okay.
Right?
Inhale for five, exhale forfive.
Okay.
Start with a minute.
Tomorrow, do two minutes.
The next day, three.
Top Four foot five, becausethat's a lot.
It is.
Hold
Speaker 02 (30:05):
your breath for five.
Speaker 00 (30:06):
Yeah, but actively breathing.
Yeah, actively breathing forfive minutes is a lot.
Speaker 02 (30:10):
You can exhale for
Speaker 00 (30:11):
five?
Well, no, no, no.
But no, you still do liketimer, like inhale two, three,
four, five.
Exhale two, three, four, five.
Yeah.
And getting it into your belly.
If you watch a baby when theybreathe, their belly rises and
deflates.
If you watch an adult, it's thechest.
Nobody breathes into theirbelly.
Unless they know or they'recued to.
But if you're just the randomperson that hasn't really
(30:33):
discovered breath work or knowwhat it means to breathe it's
all that chest breath and theholding of the breath I still I
do it yeah I'm not this guru ofhealth by any by let's get let's
get it straight people I am notthis guru of health by any
means
Speaker 02 (30:47):
you're not the Jillian Michaels
Speaker 00 (30:48):
no I'm the facilitator I'm the facilitator
and the student hello okay let'sbe clear love it let's be clear
but yeah so I catch myself allthe time and then even like I'm
very impatient when I'm waitingfor something It could be like,
you know, when you put in like,wait for your email box with a
six digit code.
I breathe while I'm waiting.
(31:08):
I actively breathe.
One, why?
Because I'm impatient.
That calms me down.
That slows me down.
And then I get those moments toget into that belly breath.
So that's just kind of a habitthat I've created that anytime
I'm waiting for something, Ifocus my attention on my
breathing and then the weightbecomes shorter because I'm not
paying attention to it.
And then I'm getting thatbenefit.
So that's a good tip too.
Anytime you're waiting, justfocus on and just feel your
belly rise and deflate.
(31:28):
Like you could feel it.
You could open up your rib cageleft to right.
Speaker 02 (31:32):
Can you Can you imagine if everybody would take
this advice and apply it to whenthey're driving in town?
Speaker 00 (31:36):
That's a great, that's a, that's a wonderful
example.
Yeah.
I do a lot when I'm driving,I'm in traffic.
Again, with the wellness, it'syour, it's your frame of mind.
You know, taking that moment.
This is a grateful moment thatI have to be able to practice my
breathing rather than, I hatethis traffic.
I kill myself.
These fucking cones.
You know?
Yeah, yeah.
Oh my God.
I drive through them now.
Just FYI.
(31:56):
I don't care.
Arrest me.
Do what you gotta do.
Ticket me.
I'm not.
You have cones set up for amile and There's nothing around.
There's nothing around.
Three
Speaker 02 (32:04):
miles.
It's insane.
I was on the freeway.
Speaker 00 (32:07):
It confuses people.
We are confused out here.
No one knows how to drivebecause you have all these cones
out.
Yeah.
Pick them up.
Pick them up.
Clean them up.
Exactly.
That's vitality.
That's vitality.
Bringing that health andwellness awareness to a place
that is not often found.
Speaker 02 (32:22):
Okay.
What's the best way for them toget a hold of you?
Contact Vitality.
Set up something.
Set up a consultation.
Speaker 00 (32:27):
Yes.
So my website isCelebrateVitality.com.
Vitality.com was taken numberone At the same time, we're
having fun doing all this,right?
It's not like these seriouslike yoga classes where everyone
is like, shh, be quiet.
We have to have fun.
And that's another thing too.
All my instructors, you know, Idon't want to call it
interview.
I don't interview them, but Imake sure that they have that
hospitality to them as well,that they can make a room laugh,
(32:51):
that they can command apresence in a room.
They know how to speak topeople that I can trust them.
If someone does want to privatewith them the next day, they're
representing vitality properly,you know?
Absolutely.
So I definitely vet myinstructors in that way and most
of my instructors unlessthey're a recommendation I've
known them I've been theirstudent for years so that's
really nice too to have that newkind of relationship with them
(33:13):
you know like you've taught meso much and now I just want to
have you teach everyone else socelebrate oh so thank you so
celebratevitality.com but thenreally on Instagram I post most
of my you know Instagram is soeasy to see everything so I post
most of my events on Instagramand it's celebratevitality is
that your handle you don't knowmaybe I'm pretty sure That's how
much you and I love those.
(33:34):
Social media, yeah.
I post a lot of events on thereso you can see a snippet of
what we do.
Speaker 02 (33:40):
Okay, let's divert for a moment.
This is the Vegas StrongRevival podcast after all.
Tell me what Vegas
Speaker 00 (33:48):
Strong means to you.
Vegas Strong means to me thatVegas has become a place of
unified people rather than justtransient folks that have had
family here at one point and Andnow they don't.
Vegas Strong means to me thatthere is a community here that
didn't exist 10 years ago thathas come together through
(34:10):
tragedy, through sports, throughjust being a local after COVID
and what that means, throughunderstanding of what COVID did
to the city and still beinghere.
That's what Vegas Strong meansto me, right?
Yeah.
No, I love that.
Yeah.
What
Speaker 02 (34:24):
does it mean to you?
Oh,
Speaker 00 (34:24):
it
Speaker 02 (34:26):
means love to me, I think.
Yeah.
Yeah.
It was...
so incredible seeing myhometown come together like it
did after that shooting.
And to be honest, I haven'tseen it since.
I haven't seen that unitysince, which is why I have this
podcast, which is why I have thebusiness I do.
(34:47):
I kind of, I just want it back,but I don't want the tragedy
Speaker 00 (34:52):
associated with it.
Yeah.
Speaker 02 (34:54):
Right.
I'm just trying to inspirepeople to keep loving one
another.
Love your neighbor.
Speaker 00 (35:00):
Right.
Yeah.
Embrace them as your neighbornot just as like I said like a
transient city but I feel likethere's been more of that for
sure I think since I think COVIDchanged things a lot for locals
that have been here not theones that came not that anything
wrong with them we love you toonot the ones that came here
after COVID the ones thatexperienced the city you know
because we're the hospitalitycapital of the world you know so
(35:21):
for hospitality to shut downthat was like that was I think
more impactful for us and otherplaces tell me
Speaker 02 (35:29):
about really great dining experience that maybe you
had around town recently or areally bad one
Speaker 00 (35:40):
well I was going to say before I go into that I was
going to say I love what you'redoing though because you're
creating that local bond withthe restaurants right you're
creating that come you know keepit local let the locals tell
you and decide where you belongas far as like the rating and
all that so I think thatcoincides perfectly with Vegas
Strong
Speaker 02 (36:00):
I think you and I talked a little bit about it
it's you and i have all thisexperience on the strip with
these really high standards weknow exactly how to welcome a
guest and make them feelimportant and valued we know how
to wow them we know how to rollout that red carpet we know how
to process their requests in anefficient and meaningful way
(36:23):
and we know how to communicateperiod right we know how to get
the job done so well we can doit in our sleep yeah and
everybody in the world knowsthat when you travel to the Las
Vegas Strip, you get a highlevel of service.
I do not get that level ofservice anywhere else in town.
Generally speaking, I shouldn'tsay anywhere.
(36:44):
It's not 100%, but it's reallyhigh, right?
The last restaurant I wasimpressed by, and I'm so proud
to be able to say this on mypodcast, was Ada's Wine Bar in
Tivoli Village.
I don't know what trainingthey're doing.
They do have a celebrity chefinfluence there.
For the life of me, cannotthink of the name off the top of
(37:06):
my head.
I'm sorry.
I wrote a personal email tothem.
Just...
That's awesome.
Like, I was so impressed withmy server that I had to write
and tell them.
That's what it is.
I had to tell the managementabout their amazing server,
right?
Because she had it.
She had the smile.
She had the welcoming greetingand all the things.
(37:28):
And she was knowledgeable aboutthe menu.
And it It was just impressive.
She embodied what she should bedoing.
Yeah.
Right?
Yeah.
And so if we can inspire otherservers in Vegas to really
embrace your job, you know,yeah, you're there.
It's a job.
You have to clock in and out.
It kind of sucks from time totime.
(37:48):
But truly, you have the powerto make a first date or an
anniversary or a birthday orjust a night out where they
didn't have to bring the kids.
You know, you have the power tochange somebody's night or day
or whatever it is.
So if you're listening to this,I hope that it can inspire you.
(38:10):
You are in such a crucialposition as a
Speaker 00 (38:12):
food server.
So important.
And people pay money now.
I mean, we always pay money,but it's not cheap to eat out.
It's more expensive than it'sever been.
So not only are you, you know,like the pioneer for this
experience, but it's anexperience that people are
coming out of their pocket.
They're hard-earned money toexperience.
So like it's extra important.
And we're all neighbors.
If we're loving
Speaker 02 (38:32):
our neighbors, guess what?
When we show up at work, we'regoing to continue that love and
give it to our guests.
And honestly, one of the thingsthat blows my mind, Susie, is
that the servers in town don'tactually understand that their
tips are directly associatedwith how they treat their
(38:52):
guests.
That level of hospitality,every time they come and touch
the table, it freaking matters.
And if you're a server and youare touching your table and
you're doing a great job, Iswear on my life,
Speaker 00 (39:07):
you are going to get higher tips.
Absolutely, yeah.
There's no doubt about it.
Period.
When I worked at the Cosmo,they've changed since MGM, but
they used to not wear name tags.
That was their, when they firstopened up the Cosmopolitan,
that was their thing.
Like, you have a conversationso someone remembers your name.
You don't just...
I hate that.
You hate that?
I do.
Why?
Speaker 02 (39:24):
I love that.
Tell me why.
I hate it because if somebodysays their name once...
You couldn't forget.
I will forget.
But also, I think that- I cansee that point of it.
Most dining experiences, theydon't introduce themselves.
No, they shouldn't.
So I want the name tag, so
Speaker 00 (39:42):
I know their name.
That's true.
That's true.
So
Speaker 02 (39:44):
when the water guy or girl comes by and I can say,
hey, I need my
Speaker 00 (39:48):
server Jenny.
As a buyer, it's a betterexperience with a name tag.
Yes.
Because then you can see.
But as a manager, if I know, ifyou're not wearing a name tag
and someone knows you by name,then I know you made that
connection with them, that theyremember.
You know what I mean?
Yes.
That's why I liked it.
But I can see your point.
As a user, it might be userunfriendly.
Yeah.
I'm a fan of name tags.
(40:08):
Especially if you're having acouple glasses of wine and
you're like, what's your nameagain?
I'm sorry.
Sorry, Charlotte.
It's Sherry.
Thanks.
My bad.
Yeah.
No, that's a good
Speaker 02 (40:18):
point.
That is a good point.
Here's the truth.
I usually don't even know myserver's name until I get the
check.
Yeah.
Right?
Like, what?
I'm sorry?
What?
That's the standard now?
That's the standard.
Speaker 00 (40:28):
Well, and yeah, I will say, like, I think that
standard has service has gonedown since covid i don't know i
don't know why maybe there's alot of reasons why well i mean i
don't know like i don't knowwhy it's still happening maybe
that's now yeah i don't know whyit's still happening but yeah i
mean that that was a change forsure i think that was felt
(40:51):
anywhere you went any city youwent things change after covered
all right so if
Speaker 02 (40:56):
you could fix it in like i don't know jeannie showed
up and you could fix All of ourdining experiences in town
locally.
What like one thing would
Speaker 00 (41:06):
you wish for?
Speaker 02 (41:07):
Yeah.
Speaker 00 (41:08):
Maybe I'm big on anticipating needs.
Anticipating
Speaker 02 (41:11):
needs.
Speaker 00 (41:12):
I mean, I'm big on that.
You know, I always tell when Itrain people, I'm like, when you
look at a table, what do youneed?
If this person ordered thisdish and this cocktail, what do
you need to enjoy that dish andcocktail?
And that's what you should bebringing to that person.
I'm big on that.
Oh, that's a pro tip, guys.
Speaker 02 (41:27):
Yeah.
If you're in the food andbeverage industry, that is a pro
tip.
right there you will not hearthat in most other places period
even
Speaker 00 (41:37):
from your management and even simple things like
letting someone know where therestroom is welcome here you are
this is who I am happy to behere if the restrooms are over
there like letting like justwhat would you say in your home
what would you say in your homeyes if someone came to your
house you would say haveyourself a drink the bathrooms
are over there if you need atowel for the pool go help
yourself like you would youwould set the tone of this is my
(42:00):
mi casa es su casa Hospitality.
Hospitality, yeah.
But I'm anticipating my needs.
Being a host.
I don't eat, like, cheese andall this kind of thing.
And, like, if I ask forsomething, like, if I ask for my
appetizer without cheese, like,I want you to know that I need
my entree without cheese, too.
I don't know.
Call it bratty, I guess, forhospitality.
But that's kind of, like, wheremy expectations land.
(42:22):
Yeah.
And that's not something, like,that comes second nature unless
someone really trains you onthat.
You don't think about that.
Speaker 02 (42:28):
No.
No.
That's why training isimportant.
through this podcast I'm reallyreally hoping that anybody in
food and beverage industry helleven any industry I think this
is applicable it's if you're inmanagement or if you're an
employee you're gonna hear thisand maybe just take a couple
nuggets and utilize that and thegoal is truly let's make
(42:50):
everybody a little bit moremoney let's not and it's not
money driven but let's be honestwhen we know we can pay all of
our bills as an employee yeahand we have some left over for
fun guess what we're gonna havemore fun in our life then we're
gonna show up to work happier
Speaker 00 (43:06):
exactly and be happy to be there because that that
money I just made last night gotme this that I wanted so like
it's yeah so I'm gonna crush itthis next day because I see the
the reward that just happenedit's even like with upselling
like I look at upselling likeyeah you want to upsell because
you want your check average butyou're also upselling because
you're creating that betterexperience you know what I'm
saying like do you have enoughspace for dessert like that's a
(43:26):
serious question because if youdo then we need to get you some
because It's good.
And you might not have itagain.
Who knows when you'll be hereagain?
So I want you to feel that.
I want you to taste that.
I want you to go home and say,wow, I had everything.
Now, if you don't have anyroom, fine, we're good.
I don't need to, you know, it'slike an upsell, but it's not
really an upsell.
It is, but it isn't.
You know what I mean?
And when you look at it likethat, I feel like then people,
(43:48):
they want that dessert becausethey don't feel like they're
being pushed.
You know, it's like a genuinelike...
Oh, you don't have room forthat dessert?
Let
Speaker 02 (43:53):
me
Speaker 00 (43:54):
recommend a dessert cocktail.
Speaker 02 (43:56):
Yeah, there you go.
You know?
Or a, you know, dessert wine.
Yeah.
Speaker 00 (44:00):
Yeah.
And if you're getting that...
That higher check average, butyou're also giving them that
experience.
Like, wow, that was such a goodcocktail.
Let me have another.
You know?
So it's a mindset like mostthings, which I'm learning a lot
about.
I'm going to put a class intoVitality about mindset.
It's such a big thing.
Your mindset is huge.
That's another tip.
Research mindset.
Yeah.
Read some blogs or books orwhatever.
(44:21):
You'll get your informationabout the mindset and how that
controls your output.
It's amazing.
Speaker 02 (44:26):
I love it.
I love this conversation.
I know.
I could talk forever.
Speaker 00 (44:30):
It's so easy to talk to.
Aw.
Yeah, you're so good.
I'm
Speaker 02 (44:32):
not a professional interviewer, so I'm learning as
we're going.
No, you're very good.
She's amazing.
Holy shit.
Like all this, I can't.
I can't.
So good.
Thank you for being here.
Yes, thank you for having me.
Guys, it isCelebrateVitality.com.
Suzy Izzo, founder, WonderWoman.
Thank you.
All the things, wellness, Vegasfor
Speaker 00 (44:52):
businesses.
Yes, and if you don't have abusiness, but you're just
curious about differentmodalities, I can connect you to
whoever I have in my networkfrom nutritionists to movement
specialists to breathingspecialists.
Speaker 02 (45:05):
Or if you want to schedule a group hike, a guided
Speaker 00 (45:07):
hike.
Yeah, a group guided hike.
You can do a whole picnic, thewhole thing.
I have a chef.
I do wellness shots like, youknow, turmeric, all these kind
of things.
So yeah.
Speaker 02 (45:15):
I love it.
Guys, thank you so much forlistening.
Have a great day.
Yeah, thanks for being here.
Thank you.
And that's a wrap on thisepisode of the Vegas Strong
Revival Podcast.
I hope you found our discussionengaging and even
thought-provoking.
A big shout out to all of ouramazing listeners for tuning in
and supporting the podcast.
because it truly means theworld to us.
So thank you.
Let's keep the Vegas strongspirit alive.
(45:36):
Share this podcast with yourfriends, family, colleagues, and
just anyone who loves Vegas.
If you have ideas, suggestions,or want to be a guest on the
show, simply reach out online orfeel free to text us on our
super cool podcast hotline,702-723-2343.
And of course, don't forget tosubscribe to the show on your
(45:56):
favorite podcast platform so younever miss an episode.
Let's keep pushing theboundaries and reviving our
city's passion for authenticservice together.
Stay strong, Vegas!
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