Vertical MRO Tech Talk by Bell – Episode 5: Customer Service Lessons & Supply Chain Strategy

Welcome to another episode of Vertical MRO Tech Talk presented by Bell.

In this episode, host Jon Gray sits down with Mike Loeffler and Kurt Nielsen of Bell to explore the intersection of customer satisfaction, leadership, and the ongoing challenges in aerospace supply chains. Together, they unpack how Bell’s customer-first culture has helped the company navigate a rapidly evolving global landscape shaped by geopolitical shifts and economic uncertainty.

The conversation delves into the personal paths that brought each guest into aviation, offering a behind-the-scenes look at how career diversity and a passion for service strengthen leadership in this complex industry. From fostering innovation in supply chain management to empowering the next generation of aviation professionals, this episode is packed with insights on building resilient operations and putting customers at the center of every decision.

Whether you're on the hangar floor or in the boardroom, this conversation offers valuable lessons for navigating change, embracing technology, and driving career growth across aviation.

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