The Wilmac Wire

Wilmac just wrapped its first-ever booth at APCO 2026, and by every account it's the biggest public safety event the team's ever set foot in — a Silver Sponsor badge, a Telecommunicator of the Year award presentation, and a floor packed with more 911 professionals than they've seen in one room in a long time.

In this special live episode of The Wilmac Wire, host Emily McNulty brings listeners onto the APCO 2026 floor in San An...

Joe Gianni's mentor once told him: "If you were a ditch digger, you'd be the best damn ditch digger there ever was." That's the philosophy Joe has spent almost 40 years turning into a business — Motivational Intelligence, or MQ, a framework now used by 40% of the Fortune 500 across 95 countries.

In this episode of The Wilmac Wire, hosts Emily McNulty and Steve McDonnell sit down with Joe Gianni — CEO of 2logical and a me...

Kevin Surace has a rule: use AI five times an hour. Not five times a day, five times an HOUR, whether he's building a spreadsheet, drafting a keynote deck, or writing a Broadway musical. He says 99% of people he talks to are nowhere close, and that one of their competitors already is.

In this episode of The Wilmac Wire, hosts Emily McNulty and Steve McDonnell welcome back Kevin Surace — AI pioneer, inventor of the modern virtu...

Adam Timm spent over ten years at LAPD earning a nickname he didn't know about until years later: "Angry Adam." A near-firing forced him into a six-week mindfulness class — and what he learned became a program that cut sick time at his center by 45%, and eventually a company, three books, and a career telling 911 leaders the thing they don't want to hear: the best CAD system, consoles, or AI transcription tool won't fix a bro...

In this special live episode of The Wilmac Wire, host Emily McNulty takes listeners to the floor of NENA 2026 in Columbus, Ohio, for a series of conversations recorded live from the Wilmac booth. Featuring leaders, innovators, and advocates from across the 911 community, the episode captures the energy, collaboration, and momentum of one of the industry's biggest events.

Emily catches up with both returning podcast guests and new vo...

In this episode of The Wilmac Wire, hosts Emily McNulty and Steve McDonnell revisit their conversation with Monroe County Executive Adam Bello, highlighting the leadership, collaboration, and community investment that continue to shape Rochester and Monroe County.

Adam reflects on his journey into public service, from an internship in Washington, D.C. during the events of September 11 to serving as Irondequoit Town Supervisor, Monro...

In this episode of The Wilmac Wire, hosts Emily McNulty and Steve McDonnell revisit one of Season 3's most impactful conversations with Roxanne "Roxy" Van Gundy, Director of Lyon County Emergency Communications Center and newly inaugurated President of NENA, in celebration of her leadership and contributions to the 911 community.

With more than 20 years in public safety, Roxy shares her journey from dispatcher to 911 center director...

In this episode of The Wilmac Wire, hosts Emily McNulty and Steve McDonnell take a break from guest interviews for a mid-year conversation reflecting on Wilmac’s momentum, the evolution of the podcast, and the technology trends shaping the second half of 2026.

The discussion begins by looking back on Season 3, which has already surpassed last year’s total episode count halfway through the year. Emily and Steve share what...

In this episode of The Wilmac Wire, hosts Emily McNulty and Steve McDonnell sit down with Mark "Fletch" Fletcher, Founder and Principal Consultant at Fletch 911 Consulting, for a wide-ranging conversation on emergency communications, Next Generation 911, technology modernization, and the legislation that continues to shape the industry.

With more than 40 years of experience spanning public safety and telecommunications, Fletch share...

In this episode of The Wilmac Wire, hosts Emily McNulty and Steve McDonnell welcome back Wilmac’s VP of Engineering, Bob Pease, for another Behind the Build conversation focused on product innovation, agentic AI, and what’s happening across Wilmac in the second half of 2026.

The discussion begins with an update on Wilmac Continuity WFM and the rapid evolution of Mac, Wilmac’s AI workforce management agent. Bob shar...

In this episode of The Wilmac Wire, hosts Emily McNulty and Steve McDonnell sit down with Melanie Jones, Executive Director of Guilford Metro 911 and Immediate Past President of NENA, for a conversation on leadership, emergency communications, and the future of 911.

With nearly four decades in public safety, Melanie shares her journey from deputy sheriff to leading one of North Carolina’s largest consolidated 911 centers. Alon...

In this episode of The Wilmac Wire, hosts Emily McNulty and Steve McDonnell welcome back Matt Hurlbutt, President and CEO of Greater Rochester Enterprise (GRE), for a conversation on economic development, regional growth, and why Rochester’s story deserves more attention.

Matt reflects on his nearly 20-year journey at GRE, from joining the organization in a business development role to leading regional economic growth efforts ...

In this episode of The Wilmac Wire, hosts Emily McNulty and Steve McDonnell sit down with Nick LaMontia, GIS Manager at Kerr Emergency 911 and Southeastern Director on the NENA Board of Directors, for a conversation on emergency communications, GIS, and the evolving future of Next Generation 911.

With 30 years in public safety, Nick shares his unconventional path into 911, from working as a housekeeper in Estes Park, Colorado to bec...

In this episode of The Wilmac Wire, hosts Emily Miller and Steve McDonnell sit down with Peter Roberti, third-generation custom tailor and designer at Adrian Jules Custom Clothing, for a conversation on craftsmanship, confidence, entrepreneurship, and carrying a Rochester legacy forward.

Peter shares the story behind Adrian Jules, the Rochester-based custom clothing company founded by his grandfather in 1964 after emigrating from It...

In this episode of The Wilmac Wire, hosts Emily Miller and Steve McDonnell sit down with Roxanne “Roxy” Van Gundy, Director of the Lyon County Emergency Communications Center, First Vice President of NENA, and incoming NENA President, for a conversation on leadership, dispatcher wellness, and the future of 911.

With more than 20 years in public safety, Roxy shares her journey from accidentally discovering emergency commu...

In this episode of The Wilmac Wire, hosts Emily Miller and Steve McDonnell sit down with Joe Stefko, President and CEO of OneROC, for a conversation on economic development, regional collaboration, and what it takes to drive long-term growth across Greater Rochester.

Joe shares his career journey from leading a $1 billion emergency fiscal control board in Buffalo to now helping shape economic strategy across Rochester, Buffalo, and ...

In this episode, Emily Miller and Steve McDonnell sit down with Vince Lecce, Rochester Market President at KeyBank, for a conversation on building a career in financial services while staying deeply connected to the local business community.

Vince shares his journey from a pre-med track at Cornell to a 15-year career in investments and ultimately into leadership at KeyBank, where he now oversees both wealth management and the bank&r...

In this special episode of The Wilmac Wire, host Emily Miller takes a step back from the usual format to recognize National Public Safety Telecommunicators Week and spotlight the people behind the headset.

Instead of a single guest, the episode brings together powerful moments from recent public safety leaders, including Jack Varnado, Ivan Whitaker, and a preview of Roxy Van Gundy, highlighting the realities, challenges, and impact ...

In this Behind the Build episode of The Wilmac Wire, hosts Emily Miller and Steve McDonnell are joined by Wilmac’s VP of Engineering, Bob Pease, for a deep dive into the evolution of Continuity WFM and the growing role of agentic AI in public safety.

Just a few months post-launch, the conversation highlights how quickly both the product and market approach have shifted. From advancements in forecasting to the expansion of Mac,...