Ep22: Digital Health in the Contact Center, An Opportunity to Advance Health Equity Event Recap

In this episode of The Wilmac Wire, we bring you a recap of our October 24th event, "Digital Health in the Contact Center: An Opportunity to Advance Health Equity." Join Emily Miller, Marketing Director at Wilmac Technologies, as she introduces the insightful discussion featuring four expert panelists:

• Dr. Lonie Haynes, Rochester Regional Health, on fostering health equity initiatives.
• Dr. Thomas Green, Anthony L. Jordan Health Center, on addressing disparities in patient care.
• Roni Jamesmeyer, Five9, on leveraging contact center technology for patient engagement.
• Christina Cavaleri, Wilmac Technologies, on bridging the gap between AI and healthcare operations.

Discover how advancements in AI and contact center solutions are reshaping healthcare, breaking barriers in health equity, and enhancing patient outcomes.

In this episode:

• 1:03 - Welcome & Event Overview
• 3:21 - Insights from Dr. Lonie Haynes on Health Equity
• 10:13 - Challenges in Patient Care with Dr. Thomas Green
• 14:25 - Evolving Contact Center Roles with Roni Jamesmeyer
• 18:04 - Operationalizing AI in Healthcare with Christina Cavaleri
• 27:10 - Future of AI in Telehealth

The panel discussed real-world examples, including predictive analytics, multilingual support, and partnerships with community-based organizations, highlighting the transformative role of AI in patient care.

Follow our panelists:

• Dr. Lonie Haynes on LinkedIn: https://www.linkedin.com/in/loniehaynes/ 
• Dr. Thomas Green on LinkedIn: https://www.linkedin.com/in/tgreen707/ 
• Roni Jamesmeyer on LinkedIn: https://www.linkedin.com/in/roni-jamesmeyer-5733461/
• Christina Cavaleri on LinkedIn: https://www.linkedin.com/in/christina-cavaleri/ 

Follow our speakers:

• Emily Miller on LinkedIn: https://www.linkedin.com/in/emily-miller-666b66152/
• Barbara Stephens on LinkedIn: https://www.linkedin.com/in/barbara-stephens-mba-1a66b145/

The Wilmac Wire on our website: https://wilmactech.com/the-wilmac-wire-data-management-cx-ccaas-saas-technology-podcast/

Make sure you subscribe on your favorite platform and join us again in January 2025 as we kick off Season 2!