S2 Ep1 - Behind the Build Quarterly Update – How Continuity Replay is Solving Data Challenges

In this episode of The Wilmac Wire, we kick off Season 2 with an insightful "Behind the Build" quarterly update on Continuity Replay. 

Join Emily Miller, Wilmac's Marketing Director, as she chats with Bob Pease, VP of Engineering, about the latest advancements in the Continuity Replay platform.

This episode covers exciting new features, including:

• Integrations with NICE CXone, Five9, Amazon Connect, and Zoom for seamless data consolidation.
• Enhanced reporting capabilities like interaction tagging and a new dashboard for compliance insights and workflow efficiency.
• Real-world use cases that showcase Continuity Replay's impact, including improved retention policies and streamlined workflows.

Hear how Bob’s team is shaping the future of Continuity Replay to solve data challenges and deliver value to customers. Stay tuned for a sneak peek into upcoming innovations in 2025!

In this episode: 

1:03 - Season 2 Kickoff and Overview

2:14 - New Features: CCaaS Integrations

5:04 - Dashboard Insights and User Experience Enhancements

9:10 - Expanded Media Player Support for Omni-channel Data

15:35 - Interaction Tagging and Future Use Cases

18:48 - Plans for 2025: Transcription, Bulk Edits, and Advanced Reporting

Emily Miller on LinkedIn: https://www.linkedin.com/in/emily-miller-666b66152/

Bob Pease on LinkedIn: https://www.linkedin.com/in/bobpease/

The Wilmac Wire on our website: https://wilmactech.com/the-wilmac-wire-data-management-cx-ccaas-saas-technology-podcast/