S2 Ep17 - Conversations in CX, Rochester Business, & Looking Ahead – A Wilmac Wire Update

In this episode of The Wilmac Wire, host Emily Miller shares exciting updates on the future of the podcast including the announcement that Wilmac CEO Steve McDonnell is officially joining as co-host.

Tune in to hear more about:

• Why Steve’s leadership perspective will bring added depth to every episode
• How season two will wrap up with returning guests and deeper conversations
• A new spotlight on Rochester and the Western New York business community
• Continued focus on CX, compliance, AI, and interaction data in contact centers, trading floors, and 911 centers
• Episodes to check out while waiting for the September 4th full length return

Whether you’ve been following along from the start or are just catching up, this check-in sets the stage for what’s next on The Wilmac Wire.

Episode Breakdown

0:02 Welcome and quick check-in from Emily Miller
0:20 Big news: Steve McDonnell joins as co-host
1:10 What to expect in the remainder of season two
2:05 New focus on Western New York and local leadership stories
2:50 Reinforcing Wilmac’s core expertise in CX, compliance, and AI
3:25 Episodes to revisit during the short break
3:42 Closing and next episode preview (September 4)

Connect with the speakers

 🔗 Emily Miller: https://www.linkedin.com/in/emily-miller-666b66152/

🎙️ Listen to more episodes: https://wilmactech.com/the-wilmac-wire-data-management-cx-ccaas-saas-technology-podcast/