S2, Ep2 - Partnering for Success – How Wilmac and C1 Deliver for Customers

In this episode of The Wilmac Wire, Emily Miller sits down with Chuck Branum, CCaaS Specialist at C1, to talk about the partnership between Wilmac Technologies and C1 and how it’s helping customers solve some of their biggest data challenges.

For years, Wilmac and C1 have worked together to help businesses securely manage massive amounts of call recordings, break free from vendor lock-in, and ensure compliance without the headaches. Chuck shares insights on why this partnership works so well, real-world examples of customer success, and how collaboration plays a key role in delivering the right solutions.

This episode covers:

• The origins of the Wilmac-C1 partnership and why it works so well
• How Continuity Replay helps businesses overcome vendor lock-in and securely manage historical call data
• Real-world use cases, including how we helped a major BPO extract and centralize 400 million call recordings
• The value of a true partnership—where responsiveness, expertise, and shared problem-solving drive success

Tune in to hear how Wilmac and C1 continue to evolve, what’s next for this partnership, and how we’re shaping the future of contact center technology together.

Episode Breakdown:

0:26 - Meet Chuck Branum and the Wilmac-C1 partnership

1:12 - Chuck’s background and experience in the industry

3:04 - How Wilmac and C1 started working together

6:00 - A major BPO case study: Extracting 400 million call recordings

9:09 - Why Continuity Replay is more than just a search and replay tool

12:06 - Unique challenges Wilmac and C1 have tackled together

14:27 - What’s next for this partnership in 2025 and beyond

Chuck Branum on LinkedIn: https://www.linkedin.com/in/chuck-branum-85442339/

Emily Miller on LinkedIn: https://www.linkedin.com/in/emily-miller-666b66152/

The Wilmac Wire on our website: https://wilmactech.com/the-wilmac-wire-data-management-cx-ccaas-saas-technology-podcast/