S2 Ep5 - Tackling Customer Challenges - How Wilmac Solved a Legacy Data Challenge for a Global Utilities Player

In this episode of The Wilmac Wire, Emily Miller talks with Charlie Snedden, Sales Engineer, and Gary White, Sales Rep at Wilmac Technologies, about how Continuity Replay helped a global gas and utilities company solve tough PCI compliance challenges and manage sensitive call data securely.

Hear how Wilmac:

• Identified and extracted PCI-sensitive data while keeping it accessible for QA and legal needs.
• Created a secure environment to protect customer information and meet PCI compliance standards.
• Offered flexible data management solutions that saved the customer from expensive infrastructure changes.

This episode shows how Continuity Replay can solve unique challenges and how Wilmac delivers smart, cost-effective data management solutions.

Tune in now to learn how Charlie and Gary tackled data compliance issues and how Wilmac is innovating with Continuity Replay!

Episode Breakdown:

• 0:26 - Meet Charlie Sneddon and Gary White from Wilmac Technologies
• 2:57 - Customer challenge: PCI compliance in the gas and utilities industry
• 5:04 - Managing PCI-sensitive data with Continuity Replay
• 6:12 - Creating a secure environment for data management
• 7:47 - New use case for Continuity Replay beyond legacy data
• 9:22 - Solving infrastructure challenges cost-effectively
• 13:04 - Building trust and delivering flexible solutions
• 17:21 - Exploring call archiving and cost-efficient storage
• 23:20 - What’s next: Integration with a new analytics vendor

Connect with the speakers:

🔗 Charlie Snedden: https://www.linkedin.com/in/charliesnedden/

🔗 Garry White: https://www.linkedin.com/in/garrywhite1/

🔗 Emily Miller on LinkedIn: https://www.linkedin.com/in/emily-miller-666b66152/

🎙️ Listen to more episodes: https://wilmactech.com/the-wilmac-wire-data-management-cx-ccaas-saas-technology-podcast/