S2 Ep7 - Tackling Customer Challenges – Solving Quality Assurance & Discovery Challenges in Public Safety

In this episode of The Wilmac Wire, Emily Miller sits down with Mark Huber and John McDonnell—Wilmac Technologies’ public safety experts—to discuss the evolving challenges in the public safety sector and how technology is helping 911 centers and emergency agencies stay ahead.

Hear how Wilmac Technologies:

• Supports public safety agencies with call recording, compliance, and workforce management.
• Helps agencies overcome challenges in quality assurance (QA) and incident discovery.
• Leverages NICE Inform Elite to streamline data access and improve operational efficiency.
• Introduces new solutions like NICE Investigate to simplify digital evidence management.

With over 30 years in public safety, Wilmac continues to evolve, offering solutions that enhance efficiency, reduce manual processes, and empower emergency response teams.

Tune in to hear how Mark and John are shaping the future of public safety technology and what’s next for Wilmac’s public safety practice.

Episode Breakdown: 

0:26 - Meet Mark Huber & John McDonnell, public safety experts at Wilmac

2:37 - The evolution of Wilmac’s public safety practice

5:04 - Key challenges in public safety: QA and incident discovery

11:26 - How NICE Inform Elite transforms call recording and data management

14:10 - Real-world impact: Success stories from public safety agencies

16:08 - What’s next? Exploring NICE Investigate and digital evidence management

19:45 - Final thoughts on the future of public safety technology

Connect with the speakers:

Mark Huber: https://www.linkedin.com/in/mark-huber-13273a18/

John McDonnell: https://www.linkedin.com/in/john-mcdonnell-31153136/

Emily Miller: https://www.linkedin.com/in/emily-miller-666b66152/

Listen to more episodes: https://wilmactech.com/the-wilmac-wire-data-management-cx-ccaas-saas-technology-podcast/