cCommerce or C-Com is short for conversational commerce. It’s about building conversations with people and engaging in a conversational way of selling. It can be using SMS messenger, voicemail drops, personalized images, and more. Paul Ace and his team use it to create an 80% human-like experience and a 20% human experience. What does that mean? How can it help you and your business? Find out in this episode of Wingnut Social!
Paul Ace is popularizing the concept of C Com through the science of conversion, conversation, and automation. He founded Amplify C-Com which helps businesses grow past seven figures. Amplify combines human psychology and automation to create more profits in their customers profits.
What You’ll Hear On This Episode of Wingnut SocialPaul prefers that “leads” aren’t called leads—they’re just people. Every person that opts into something on your site has got something in their life that they’re not happy with. It might be “Hey, I want this interior designer for this particular reason.” Or they may be asking for a service you don’t provide, like painting. Paul has a genius process you can use to refer clients that aren’t a good fit—using both automation and a referral network. Listen to learn more!
Psychological strategies to win people overPre-framing is an underutilized tool. Paul emphasizes that if you’re not using it, you’re leaving money on the table. He shares an example: “If you could have something that would get more people to buy, buy more often, and refer more people to buy from you, would you want to know what it is?” That’s pre-framing. If you use questions like this, you’re softening the prospect, getting them to say yes, and making micro-commitments. It becomes so natural to do in your language pattern.
In the book “Never Split the Difference,” Chris Voss shared a common question he used in most—if not all—of his negotiations: “Would it be unreasonable to consider…?” Paul uses a similar question: “Would you be against…?” For example, he could ask Darla “Would you be against having more people on the show?” Darla would likely say, “No, we wouldn’t be against having more people on the show!” It removes defensiveness.
In the book “Influence” by Robert Cialdini, there’s a study about making copies. Someone asks if he can skip the line to make a copy. Of course, people said no. So he asked, “Can I skip the line because I need to make some copies?” People would say yes! Paul notes that it’s the dumbest reason—because everyone needed to make copies—but they still complied simply because he said: “because.”
How conversational is the process?If you’re selling something that’s $7 and sell 1,000 a day, you’re not recording a personal video message to every person. It’s not scalable. But if someone buys a $7 product and then buys your $500 upsell and books a consultation with you one-on-one, you record a personal message for them. Paul emphasizes that you should look at the buyer journey and the pipeline and break down each step. You have to split it into scalable/not scalable.
Paul has a client that sells a challenge. If they abandon the cart, they get a text message from the “owner” asking if something was wrong or what they could do to help. It got a 20% response rate. 80% of the work is in the first message that you send. You could then give your team a framework of how to guide them through the sales process and it’s handed over to you at a specific point.
Paul walks through an example specific to Wingnut Social and how to speak with a potential client. He also shares why the “fortune is in the follow-up.” Give it a listen to learn more!
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