Revolutionizing Customer Service: Guillermo Salazar's Journey with Iris CX
In this engaging episode of The Wireless Way, we welcome Guillermo Salazar, founder of Iris CX. Guillermo shares his story about how a frustrating experience with a garage door opener led him to create Iris CX, a tele-maintenance solution for property managers. We dive into how Iris CX tackles industry challenges like skilled maintenance shortages and rising costs, while improving customer experience. Guillermo also discusses his background, including co-founding a hockey stick company and his unique trilingual upbringing. Later, we explore his podcast 'Getting to Hell Yes!' focusing on sales strategies in the rental sectors. If you're passionate about technology, problem-solving, and customer service, this episode is a must-watch!
00:00 Welcome and Introduction
00:11 Meet Guillermo Salazar
00:36 The Birth of Iris CX
01:30 Guillermo's Background and Personal Life
01:46 Diving into the Podcast
02:08 Starting the Conversation
03:26 From Consulting to Leadership
04:48 Growing Up in Canada
05:58 The Calgary Stampede and Western Culture
06:56 Trilingual Upbringing
10:06 The Genesis of Iris CX
12:03 Challenges and Market Fit
18:16 AI and Data Analytics in Iris CX
26:48 Remote Troubleshooting and Efficiency
28:13 Friction-Free Customer Experience
28:53 Language Barriers and Multilingual Support
32:38 Single Family Rentals and Maintenance Challenges
34:16 The Power of Actionable Data
37:11 Sales Strategies and Customer-Centric Approaches
37:32 Launching a Podcast to Learn and Share
42:18 Compassionate Selling and Service
50:21 Final Thoughts and Takeaways
Meet Guillermo- https://www.linkedin.com/in/1guillermosalazar/
His podcast- https://podcasts.apple.com/us/podcast/getting-to-hell-yes/id1772602174
RSS- https://rss.com/podcasts/getting-to-hell-yes/
More on IrisCX- https://www.iriscx.com/
Check out my website https://thewirelessway.net/ use the contact button to send request and feedback.
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