194 - She Wasn’t Supposed to Win. Here’s How She Did (with Tracy Nolan, SVP of Humana)

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In this episode of The World Class Leaders Show, host Andrea Petrone sits down with Tracy E. Nolan, a Fortune 100 executive, board director, and change advisor. As Senior Vice President at Humana, Tracy led transformative healthcare initiatives, drawing on her extensive experience at T-Mobile, Sprint, Verizon, and Cox Communications. Known for turning moments of change into opportunities for growth, Tracy became Verizon's first female Regional President and led 24,000 employees through the Sprint/T-Mobile merger during COVID-19. She is also a Board Secretary and Audit Committee Member for Dress for Success Worldwide, a strong advocate for women’s advancement in corporate leadership. 

Tracy E. Nolan is a three-time Silver Stevie Award winner and has been recognized as Female Executive of the Year, Mentor/Coach of the Year, and was previously named to Fortune Magazine's "Forty under Forty." Tracy is committed to reshaping leadership and empowering the next generation of leaders. She holds NACD (National Association of Corporate Directors) Directorship Certification and completed Board Governance training at Harvard Business School. Tracy’s leadership philosophy is rooted in courage and compassion, transforming corporate cultures and driving success through strategic change.

What You’ll Learn in This Episode:

• How Tracy managed critical moments at Verizon and Sprint, including the T-Mobile merger.
• How Tracy overcame self doubt and imposter syndrome.
• The “Three-Point Landing” method Tracy uses to build trust & clarity with her teams.
• The role of emotional intelligence in leadership and team connection.
• Key lessons from Tracy’s shift from the telecom industry to healthcare.

Episode Highlights:

[00:00] - Teaser & Introduction of Tracy E. Nolan [02:21] - Breaking Through Barriers Early in Life [05:28] - Turning Around Market Share at Sprint [09:00] - From Self Doubt to Decisive Leadership [14:38] - Shifting from Telecom to Healthcare [19:00] - Building Trust in a New Industry [22:04] - The Three-Point Landing Approach [27:43] - The Power of Clear Communication [31:55] - Creating Safe Spaces for Connection [37:21] - Advice for Ambitious Career Climbers [42:38] - How to Connect with Tracy E. Nolan

Follow Our Guest Tracy E. Nolan:

• LinkedIn: https://www.linkedin.com/in/tracyenolan/ 

• Twitter: https://x.com/tracynolan_  

• Instagram: https://www.instagram.com/tracynolan_/ 

• Dress for Success: https://www.linkedin.com/company/dress-for-success-worldwide/

• Humana: https://www.linkedin.com/company/humana/ 

• T-Mobile: https://www.linkedin.com/company/t-mobile/ 

• Sprint: https://www.linkedin.com/company/sprint/ 

Follow our Host Andrea Petrone on:

• LinkedIn: https://www.linkedin.com/in/andreapetrone
• Website: https://www.andreapetrone.com
• Instagram: https://www.instagram.com/andreapetrone_x/