June 12, 2023 • 36 mins
Our featured guest this episode is Dulce Ruiz-Moreno, and we are talking new promise for the travel industry, as well as, lesser-known services available to travelers, global hospitality, coaching for success, “white-glove” service, zen through gardening, zen through cheffing authentic family recipes… and so much more. Episode landing page, guest contact info and topic resources are at: Dulce Ruiz-Moreno: The Zenquest of Leaders — zenquest.online
Here’s a little background on today’s guest…
- Dulce began her professional career while attending college and only 2 months after graduating high school. She shines among the youthful leaders we support on this show!
- While her original objective at MATC was to become a special education teacher, her rapid involvement in the hospitality industry guided her in a different direction.
- Dulce is now Vice President and General Manager for Interflight Parking Company, which manages multiple airports around the country including General Mitchell International Airport.
- She brings over 12 years of travel, hospitality, leadership, and management experience for a variety of departments such as operations, sales, marketing, and key administration.
- A strong and smart leader, Dulce was recognized as the top Regional Sales Manager for WallyPark Airport Parking nationwide, with over 500 employees, and during her tenure was promoted to various roles leading up to Customer Relations Manager. Dulce’s experience spans all aspects of parking operations including management of valet parking operations.
- Dulce Joined Interflight Parking in July 2020 during the pandemic as General Manager for the Milwaukee Airport Parking management contract and was promoted to Vice President and General Manager in September 2021.
- She is responsible for the direction of the Interflight Parking team, the strategic development, and guiding the company’s commitment to continuous improvement and growth.
- Dulce serves as Vice President of Membership for the Global Business Travel Association - Wisconsin Chapter, a non-profit organization comprised of travel managers, airlines, ground transportation companies, hoteliers and technology providers. GBTA stays current on the hot topics of today's ever-changing world of operational, financial and other travel industry-related issues.
- Dulce recently joined the Wisconsin Airport Management Association and serves on the annual conference planning committee. She is committed to getting involved in understanding new and emerging travel management practices that may impact the airport parking industry.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Jessica Ollenburg (00:00):
Thanks so much for joining us. I am your
host Jessica Ollenburg. And weare so excited about the
reception to this show before weeven wrap up season one. We
continue to send gratefulappreciation to our listeners
and supporters. We humbly tellyou this show continues to climb
the charts and we credit that toour fabulous guests bringing
(00:23):
great conversation, relatabilityand light bulb moments. Today we
are talking with Dulce RuizMoreno and we are talking new
promise for the travel industry,as well as lesser known services
available to travelers, globalhospitality, coaching for
success, white glove service,Zen through gardening, Zen
(00:48):
through cheffing authenticfamily recipes and so much more.
Here's a little background ontoday's guest. Dulce began her
professional career whileattending college and only two
months after graduating highschool. She shines among the
youthful leaders we support onthis show. While her original
(01:09):
objective at MATC was to becomea special education teacher, her
rapid involvement in thehospitality industry guided her
in a different direction. Dulceis now vice president and
general manager for InterflightParking Company which manages
multiple airports around thecountry, including General
Mitchell International Airport.
She brings over 12 years oftravel, hospitality, leadership
(01:33):
and management experience for avariety of departments such as
operations, sales, marketing,and key administration. A strong
and smart leader Dulce wasrecognized as the top regional
sales manager for Wally ParkAirport Parking nationwide with
over 500 employees and duringher tenure was promoted to
(01:57):
various roles leading up tocustomer relations manager.
Dulce's experience spans allaspects of parking operations,
including management of valetparking. Dulce joined
Interflight parking in July2020. During the pandemic as
general manager for theMilwaukee airport parking
management contract and waspromoted to vice president and
(02:19):
general manager in September2021. She is responsible for the
direction of the InterflightParking team, the strategic
development, and guiding thecompany's commitment to
continuous improvement andgrowth. Dulce serves as vice
president of membership for theGlobal Business Travel
(02:39):
Association Wisconsin chapter, anonprofit organization comprised
of travel managers, airlines,ground transportation companies,
hoteliers, and technologyproviders. GBTA stays current on
the hot topics of today'severchanging world of
operational, financial and othertravel industry related issues.
(03:03):
Dulce recently joined theWisconsin Airport Management
Association and serves on theannual conference planning
committee. She is committed togetting involved in
understanding new and emergingtravel management practices that
may impact the airport parkingindustry.
(03:26):
Welcome Dulce! it is really beena pleasure to collaborate with
you on so many topics. I alwaysenjoy our insightful and onpoint
conversations. And I am thrilledto share some of this today with
our listeners. Thank you so muchfor joining us today.
Dulce Ruiz-Moreno (03:44):
Thank you, Jessica. It's a pleasure to be
here. It's an honor. I want tostart out by saying happy
birthday week. I know that it is
Jessica Ollenburg (03:53):
Thank you!
Dulce Ruiz-Moreno (03:53):
... you know I can't go on without saying
that. it's a pleasure and honor.
Definitely appreciate youconsidering me for this. So
thanks.
Jessica Ollenburg (04:03):
I can't say enough how much I love our
conversations. And again, I'mjust so thrilled to share this
with our listeners. There's somuch value.
Dulce Ruiz-Moreno (04:12):
Thank you.
I'm inspired by you. So I wantyou to know that.
Jessica Ollenburg (04:17):
Thank you very much for saying that. Right
back at ya.
Dulce, we're witnessing less andless disturbance to travel. And
we're watching confidence intravel rebuild. Inter flight
parking is the first and lastimpression of travel and
delivers more service andassurance than people realize.
(04:37):
We've talked about this.
Additionally, you hold aleadership role with the Global
Business Travel Association.
What should our listeners knowabout travel today to get the
best from their travelexperience?
Dulce Ruiz-Moreno (04:52):
You know what travelers should know is that
travel companies, anyoneinvolved from airlines, hotel...
you know, we're talking aboutrental car companies. Everyone
really on a leadership rolegathers regularly to discuss any
of the challenges that approachinto the industry. You know, one
(05:13):
of them recently being the theCoronavirus. We're passing
through that there's challenges,obviously, with travel
disturbances, you know, we heara lot about there's a shortage
of pilots, there's a shortage instaffing. But nowadays, we're
looking, we're looking fortechnologies, we're
(05:34):
collaborating, gathering datathat can help us ensure that
travelers are having a goodexperience. So what travelers
should know is that technologyis their best friend, you know,
there's so many platforms outthere in any part of the travel
process that can simplify theirtravel experience. Before,
(05:55):
people would need to be at theairport in a within two, three
hours, and you didn't know ifyou were going to fly out.
Nowadays, there's constantnotifications overall, as
mentioned, in all the platformsto ensure that travelers are
aware of any travel disturbancesthat happen. So you know, they
should have that peace of mindthat we obviously are working to
(06:18):
ensure they have a good travelexperience from beginning to
end. And that means, definitely,and without a doubt, that it's
all the way from just parkingand pulling in into a garage, to
you know, arriving at a hotel.
Nowadays, with with AI, you'reable to go ahead and make sure
that you select you know, whattype of room view you want to
(06:41):
have. There's, there's just somuch technology, and there's so
much information out there thatallows, you know, these travel
management companies, decisionmakers, to go ahead and
implement scenarios wheretravelers can go ahead and have
a good experience.
Jessica Ollenburg (07:03):
And that's so important to know. And there's
so many platforms, are yourecommending, perhaps that the
best platforms are going to bewhere the immediate bookings
are, they'll probably get themost real time information.
There are so many travelbrokers, et cetera, that might
(07:25):
not be getting real time pusheson your information, would you
go straight to
Dulce Ruiz-Moreno (07:30):
the straight to the airlines straight to the
pages straight to the, you know,to the airport websites, making
sure that they're checking theiractual arriving, making sure
that they do their own researchto the destination areas as
well, to ensure that they areobviously setting themselves up
(07:50):
for success.
Jessica Ollenburg (07:52):
You talked about... I wanted to circle
back. You mentioned the shortageof staffing everywhere...
Pilots. One of the things thatwe've been seeing more recently
in these past couple years hasbeen the timing out of crews. Is
that more due to shortage ormore due to the delay that it's
(08:17):
causing? Or is it a combinationof the two? And do you see this
alleviating at all?
Dulce Ruiz-Moreno (08:21):
I think it's a combination of the two. I
think that, you know, forexample, at our airport here in
Milwaukee, we have actually andin many other airports, it's
very common, where we'reactually reaching remarkable
growth for this summer,remarkable growth for Labor Day
(08:43):
compared to where we were,obviously, the couple of years
prior. And, you know, I think wewe're booking those seats, we're
making sure that those flightsare full, making sure that you
know, they're on schedule. Thereis a cap, right? If there's not
enough pilots, if there's notenough planes, then we're
(09:04):
probably reaching our cap. So.
So, you know, I definitely dothink it's a combination of
both. But you know, there'stechnical advancements that are
being done, there'scollaboration that is happening.
So I definitely think that it'sjust making the airline industry
think outside of the box andlook for alternatives for
(09:26):
travelers. You know, there's newideas that had been implemented,
you know, in some of the smallerairports, regional airports,
where there used to be aconnection, just the small
flight, a direct flight, just acouple hours there had joined
forces with local brandtransportation to go ahead and
(09:47):
just make that instead of a, youknow, a plane experience. You go
through prime transportation andwithout having to go through the
challenges in house It's alldirectly through the airline. So
there's, there's things that weare looking into just to
simplify the whole experienceand make it less of a burden for
(10:08):
the traveler,
Jessica Ollenburg (10:11):
thank you for saying that you've, when we have
talked, you've really been ableto inspire confidence in where
travel is, you've been able toshare some of the exciting
statistics about the bookingsthat are coming up. And that
happened with with spring break,etc. And it just looks really
(10:34):
looks like a, a rebound for thetravel industry coming through a
difficult period, and that thefuture looks bright.
Dulce Ruiz-Moreno (10:47):
Yes, I think that the crisis is, is it's
leaving us, which is great. Anda lot of it has to do with the
fact you know, I've beenlistening to the news and
articles and, you know, justconstant on newsletters that go
out and all basically statesthat, you know, we are tired of
(11:08):
being at home, we want to goahead, there's people that have
not taken their vacation fromtwo years prior, they don't want
to go ahead and spend anotheryear at home, we know how
precious life is. And we want tomake sure that we get to enjoy,
there's so much to explore, youknow, nationwide or you know,
outside of the US and right nowit's a good time to go ahead and
(11:30):
take advantage, we want to makesure that we just enjoy that
travel experience, it could bechallenging on on a business
travel aspect, you know, therewas things were put to a halt to
right, it was more challenging,because there's a lot of more
regulations. But, again, as I'vementioned, with these global
(11:54):
travel organizations, everyone'sfocused on safety of the
traveler sustainability, andanything that relates to making
sure that we are all moving onthe right direction.
Jessica Ollenburg (12:08):
This is fantastic. Before we wrap up all
of this wonderful news abouttravel, I do want to circle back
to a few points I think ourlisteners would really enjoy.
You shared with me some of thelesser known services and
assurances that are availablethrough Interflight Parking that
(12:34):
people-travelers are notnecessarily aware of. And again,
this is the first and the lastimpression of travel. So it's
going to be the beginning andthe end cap of your experience.
But what are some of theservices that you'd like people
to know about that they may notbe taken advantage of as much as
they could?
Dulce Ruiz-Moreno (12:53):
thank you for that. So travelers, when they
arrive to the airport, theyquickly come to assume that the
airport "quote - endquote"manages everything from parking
all the way to the entireexperience and inside the
terminal. And that is not thecase. So Interflight parking
(13:13):
comes in, we obviously managethe entire parking division in
various airports, in what we doand provide, aside from
maintaining equipment, asidefrom running shuttle and
transportation. In our services,we go ahead and basically
provide jumpstart assistance tothe travelers when they're
(13:33):
coming back. You know, there'stimes where they go on a you
know, overseas trip and orthey're traveling elsewhere for
two weeks, their battery runslow, which happens regularly.
And then they go ahead and arestranded. They think that
they're they're stuck having tocall a family member or having
to call AAA, et cetera. Weprovide anywhere from jumpstart
(13:57):
assistance, lost vehicleassistance, which happens also
very regularly, particularly inthe fall or winter. And that's
because when you go in into thistravel mode, you basically
blocked everything and youforget right, which I've done
that we learned our lessonswhere we start taking pictures
(14:20):
of the area we parked.
Thankfully,in our platforms, you're able to
Jessica Ollenburg (14:22):
(Laughter) I've done that.
go ahead and mark down on ourmobile app in the area that you
parked and save that on yourapplication. But, you know,
nonetheless, we provide vehiclelocation assistance. So that is
also another service that weprovide. In Milwaukee. For
example, we have an 8000 parkingstall facility. You know, you
(14:44):
don't want to be looking stallby stall trying to find your
vehicle. So that is analternative. We also go ahead
and provide, as I mentioned, thetire inflations as well, you
know, you're gonna you're gonefor some time and we go ahead
and assist with that. Andbelieve it or not, there's
(15:05):
people that make it to theairport, sometimes with a very
low tank of fuel. And theybasically arrive and they have
no more fuel when they comeback. And we are able to assist
them with that as well. So it'sthose are some of the services
that really enhance theexperience. And you know, just
(15:27):
changes everything overall inthe in the travel experience,
when they're coming back, youknow, you're excited when you're
leaving, or you're ready to getgoing, when you come back, you
expect no less. So if that'swhat we're here for, and that is
fabulous, it's really good toshare that with our listeners,
it's such an assurance to knowthat those services are
available, you really can take alot of the travel anxiety out of
(15:50):
the travel.
Dulce Ruiz-Moreno (15:55):
And you know what one thing that I would like
to mention to you is in thesummer, this also happens and
it's just something that Iwanted to add on to because I
remembered that often times, Youknow, you're leaving, right now
we're having nice weather,you're leaving, and then you
forget to put your window up,and you are parked in an outside
(16:15):
lot, you know, not necessarilyin a garage, but you're parked
in an outside lot, we go aheadand if we notice any vehicle
with the windows down, we goahead and make sure we secure
it, we actually cover it up sothat your inside of your vehicle
doesn't get damaged.
Jessica Ollenburg (16:33):
that's really good to know,
Dulce Ruiz-Moreno (16:35):
We add any type of assistance. You know,
there's some times females thattravel for business, and they
don't want to be walking bythemselves in trying to find
their vehicle they can call theinformation desk or our main
phone line. And then we providethat assistance where someone
will pick them up and deliverthem or drop them off exactly at
(16:58):
their vehicle.
Jessica Ollenburg (16:59):
Oh, that is such a nice assurance as well.
Thank you for sharing that.
Dulce Ruiz-Moreno (17:02):
Yeah, thank you.
Jessica Ollenburg (17:04):
I want to talk about your career arc.
Earlier in your career, youstudied early childhood
education, and teaching. We'veworked together to customize and
deliver several leadershipworkshops which focus on
creating an understanding of notjust the how, but also the why
(17:28):
of policies and practices. Andof course, address your proper
forum and time management. Tellus about your leadership
approach and the responsesyou've gained from your team.
What I have noticed is you'vebeen able to staff a team and
collaborate with a team whereindividuals absolutely reaffirm
(17:54):
that they want to learn and theyare appreciating new information
and upskilling. Tell us aboutthat. How do you make that
happen? What's your secretsauce?
Dulce Ruiz-Moreno (18:06):
(Chuckle) Well, I would think having to be
a leader since you knowgraduating high school and in
college, I've mentioned to youmy career path, I would
definitely say having a servantcoaching attitude, you know,
(18:26):
when and just be able to showthat you are acting with
integrity with the staff andensuring that, you know, you you
care and you're wanting to seethem grow professionally and in
their career. I think thatdefinitely plays an impact on on
(18:48):
their behavior. You know, one ofthe things that I remember from
one of my mentors is that in awe live in an everchanging
world, and we have to be readyto adapt. And I think that
passing that information toothers, passing that information
to our team members, that youknow what parking was 20 years
(19:12):
ago, it's no longer what it isnow and new technology will
continue to emerge. Newinitiatives will continue to
come and ensuring that we areaware of those technologies and
ensuring that we areimplementing anything new that
comes and you know we adapt isimportant. So I think that
(19:35):
ensuring that the teamunderstands overall, that
leadership is really looking tocontinue to grow, continue to
move forward with everythingthat is available to us.
Jessica Ollenburg (19:47):
That is very good advice. I would also circle
Dulce Ruiz-Moreno (19:49):
Yeah, thank you. And I'd say that listening
back and say that in myexperiences with you, you have
been so wonderful incompartmentalizing the training
and the knowledge transfer, andthis is where a lot of leaders
get stuck... answering to thewhy spontaneously, when it's not
(20:10):
the most important thing you canbe thinking about. If there's a
fire in the corner, we don'tcall a meeting to discuss how to
put it out, we put it out andthen later, we might prioritize
that. And you do a very good jobof providing assurances to your
(20:31):
team, when training andinformation and new knowledge
base that will help them bettersucceed is available, how it
will be distributed to them andwhen, and creating a
compartmentalization where thatcan be mentally focused upon
without bleeding into the otheractivities and priorities as
(20:54):
there are mounting during theday. So thank you for that. You
create somewhat of a safe harborfor learning.
to the staff and their concerns,letting them know that their
concerns are being heard isextremely important. And
(21:16):
oftentimes, I say, I validatewhat you're telling me, I
understand what you're tellingme. However, it is not a top
priority. And a lot of times,you know, they only see a
portion, right, and we asleaders have to prioritize, and
we have to see that 360 view,while they may only have, you
(21:38):
know, a 90 and 80 or 180. And wehave to see it all, you know
what, and but also explaining tothem explaining where we are in
the process, you know, rightnow, I've gone through a couple
of changes in software changesand vendors changes, you know,
overall, in many areas of ourbusiness and a slow transition
(22:01):
or a transition period that wecan go ahead and all understand
that we're going to havechallenges and explain to the
staff that, you know, challengeswill come our way, but, you
know, we have to record them, wehave to know what they are, and
look for ways to collaborate andmake improvement upon either
policies, procedures, and soforth, ensuring that we are
(22:25):
maintaining the highest qualityof service at the same time.
And, and what I mean by service,Jessica, I don't only mean
service of of the transactionbased, you know, I want to make
sure that service of our staffor our internal members,
ensuring that they're beingtaken care of as well that, you
know, we're listening to theirneeds, ensuring that we are
(22:48):
coaching them and getting themready to maybe our next project
Jessica Ollenburg (22:54):
internal customers
Dulce Ruiz-Moreno (22:55):
Correct.
Exactly. Our internal customers.
Jessica Ollenburg (22:58):
Absolutely.
Thank you for that. Dulce, youand I and so many of our
listeners began in leadershipand career progression very
young, as a young female leader,what reactions from others did
you experience? And how has itshaped your career and your
leadership style? What advice doyou have for young leaders
(23:19):
today?
Dulce Ruiz-Moreno (23:22):
Yeah, thank you. You know, I think when you
start leadership at a youngrole, you know, what some
individuals may think is that,oh, you know, probably that
you're not taking it serious,probably that, you know, you're
going to change a career path.
And this is just temporary. I'dsay those were some of the
(23:43):
challenges that I encountered,you know, but I would say what
kept me on on my toes or whatkept me on the direction that
I'm leading, is being authentic.
Be be authentic to yourself, andensure that you understand and
(24:04):
you plan you put you put goals,you know, understand the
industry that you're in,understand what surrounds you
and make connections. Networkhas been my best friend,
networking, being open tolearning about other industries
(24:25):
or collaborating with othersimilar business type models,
collaborating with, you know,people in the industry is, is
very, very important. Butanother thing that I would like
to mention is that acceptfeedback. I was lucky, blessed
and had the opportunity to havementors along the way that, you
(24:51):
know, were great overall in insupport of my career and they
still continue to be. So, andjust be open to that feedback,
it's it's always good to knowhow others perceive you, it's
always good to know where youcan make improvements, and areas
that you should probably investon. So, yeah, but my number one
(25:16):
recommendation would be justmaintain yourself authentic.
Jessica Ollenburg (25:21):
That's really good advice. And as leaders, we
need to be seen learning.
Lifelong learning is soimportant. And it is so
important to lead by example. Ifwe're not seeing learning,
Dulce Ruiz-Moreno (25:36):
yeah,
Jessica Ollenburg (25:36):
why would people want to upskill they're
learning?
Dulce Ruiz-Moreno (25:39):
Exactly.
Jessica Ollenburg (25:40):
So every day should be learning something
new. And I know that I do. I seethat you do.
Dulce Ruiz-Moreno (25:48):
I do. And, you know, as I mentioned to you,
you know, every day there'sthere's new articles coming out,
there's podcasts, you know,there's... We're just filled
with information constantly.
That it's at literally the tipof our hands. It's available to
us where we can do our research,we have library resources, and
(26:09):
just being able to, to learn toto invest, you know, your time
and in areas that you canprobably expand upon. It's also
a nice thing,
Jessica Ollenburg (26:25):
agreed, agreed, and all the information
coming at us that needs to befiltered. It's also part of that
learning and that mentalexercise, to not just allow
anybody's chatter to be assumedby you is true.
Dulce Ruiz-Moreno (26:42):
Exactly.
Jessica Ollenburg (26:43):
And that in itself is a learning exercise to
accept and filter, distill thatdown, select, discard. Yes. And
be very active in our learning.
Dulce Ruiz-Moreno (26:55):
Absolutely.
Be open and active. Youmentioned the right thing,
filter it. It's important.
Jessica Ollenburg (27:03):
Yeah, so agreed. Thank you. Here's the
question for all of ourZenquesting leaders out there.
We have learned that to optimizeour capacity, we need to
actively refuel our tanks ashumans, before our tanks run
dry. What do you actively do torefuel and recalibrate when
(27:26):
needed? Dulce, how do YOU zen?
Dulce Ruiz-Moreno (27:30):
you know, it's it's interesting that you
say that, and I don't know ifthis may sound as zen to you,
but it's zen to me and what, youknow, so... and so important,
you know, reset and rewind, veryimportant to me. I know that I
work better when I come to workthe office or when I attend
(27:53):
meetings events, when I amrecharged. The best way for me
to Zen is Sunday. So on Sundays,I love to spend my day in the
Jessica Ollenbu (28:04):
Aaahhhhhh......
kitchen.
Dulce Ruiz-Moreno (28:05):
Go ahead, meal prep, get ready. I know
that I am gaining time for theweek by having everything ready.
Nutrition is very important tome. I've learned that now as I
get older. And cooking justallows me to take out my
creative side my culture to makesure that I add the spices into
(28:31):
you know, my whole cookingprocess. That's one way. Another
thing that I enjoy for zen issunset - sunrise, you know, a
nice walk. And what I've beendoing, but I haven't been able
to do since I actually just cameback from vacation is the going
to the gym early, but it has tobe early before I do any other
(28:55):
type of activity, exercise 430In the morning, get up, get
ready, get ready to get goingwith your day. Definitely
enhances productivity. So I feelaccomplished when I do that. I
feel accomplished when I amcooking. And I feel my tank just
completely refills with thesunrise or sunset. So those are
(29:19):
definitely things that I livefor. And I get excited about and
they help me definitely justrecharge
Jessica Ollenburg (29:26):
thank you for sharing that. I love those.
Cooking is my therapy too forall the reasons that you've said
and also the ability to maybe goback into some authentic vintage
family recipes that can be areal real trigger of relaxation
and simpler, happier smilingtimes with with people you've
(29:48):
loved.
Dulce Ruiz-Moreno (29:49):
Yeah, and it reminds you you're you're in the
moment right when you're cookingyour present you
Jessica Ollenburg (29:55):
Yes, it's engaging
Dulce Ruiz-Moreno (29:56):
well, you're just focused. You know, you're
focused, you're enjoying, you'reusing all your senses to, you
Jessica Ollenburg (30:01):
agreed. So agreed. Thank you for that. And
know your smell, it's, it's,it's definitely pleasant for me.
And if you if you definitelywant to go ahead and invest,
definitely cooking on your timecooking, it's a good thing to do
yes, the recharging is, is soimportant. And thank you for
and your health that as well,
Dulce Ruiz-Moreno (30:30):
I probably would say that my Sundays will
involve the cooking still, butgardening to in gardening, the
type of weather where we are,just allows us to live live all
four seasons, and definitelyenjoy them. And I'm ready for
(30:53):
summer, started gardening thisweek, and I can't wait to
continue to see the progress andall the faces of my, my yard and
you know, the front porch and myhouse. So, you know, I think
that that just completely,completely helps me reset from
my day to day tasks at work orin the office. Or helps me just
(31:15):
go ahead and think of ideas aswell. That's where ideas come up
to. So
Jessica Ollenburg (31:21):
absolutely, we learn so often that the
relaxed mind is a productivemind.
Dulce Ruiz-Moreno (31:28):
Exactly.
Jessica Ollenburg (31:29):
But to relax one's mind can be a real
challenge. So I know for me, andfor a lot of people and perhaps
you it can be difficult to shutdown or slow down the brain. So
the way to reengage or excuse meto refuel, might be to engage in
(31:50):
something with less Jeopardy sothat it's more relaxing. And now
you're focused on something thatis pleasant, less risky. And and
it's a switch of your sentiment,really, and a relaxation
exercise.
Dulce Ruiz-Moreno (32:09):
Yeah, yeah, it's, it's, as you've mentioned,
you know, it's a transition. Andit's a smooth transition that
helps you kind of calm downbefore you have to go back and
start again.
Jessica Ollenburg (32:21):
I love that idea. Thank you for sharing
that. How can our listenerslearn more about Interflight
Parking? And how can they findyou,
Dulce Ruiz-Moreno (32:30):
our listeners can find me on LinkedIn, and can
learn more about inter flightparking, and the services that
we provide to airports viainterflightparking.com or
LinkedIn as well. As simple asthey set it
interflightparking.com. Andwhere they can find us on
(32:50):
LinkedIn as well by InterflightParking.
Jessica Ollenburg (32:53):
Perfect, perfect. And we will have those
links as well in the show notesin the landing pages.
Dulce Ruiz-Moreno (33:00):
Thank you.
Jessica Ollenburg (33:01):
Thank you so much, Dulce. Your insight, the
discussion, it has beenfabulous. It is always a
pleasure to talk with you. Iappreciate every chance that we
have to talk and you are highlyappreciated. Thanks for all you
do.
Dulce Ruiz-Moreno (33:20):
You are too, Jessica, I look forward to
continue to collaborate withyou. It's always a pleasure to
know that I have someoneprofessionally that I can reach
out to if I am in need ofanything overall, as it pertains
to employee relations, as itpertains to contracts, or even
(33:40):
simply coaching. So thank youfor that. It's it's a pleasure
and I'm honored once again to behere and to say that and you
know, it's it's more of a giftto me to be able to connect with
you.
Jessica Ollenburg (33:56):
Oh, thank you for saying that.
Dulce Ruiz-Moreno (33:57):
Thank you
Thanks so much for joining us. I am your
host Jessica Ollenburg. And weare so excited about the
reception to this show before weeven wrap up season one. We
continue to send gratefulappreciation to our listeners
and supporters. We humbly tellyou this show continues to climb
the charts and we credit that toour fabulous guests bringing
(00:23):
great conversation, relatabilityand light bulb moments. Today we
are talking with Dulce RuizMoreno and we are talking new
promise for the travel industry,as well as lesser known services
available to travelers, globalhospitality, coaching for
success, white glove service,Zen through gardening, Zen
(00:48):
through cheffing authenticfamily recipes and so much more.
Here's a little background ontoday's guest. Dulce began her
professional career whileattending college and only two
months after graduating highschool. She shines among the
youthful leaders we support onthis show. While her original
(01:09):
objective at MATC was to becomea special education teacher, her
rapid involvement in thehospitality industry guided her
in a different direction. Dulceis now vice president and
general manager for InterflightParking Company which manages
multiple airports around thecountry, including General
Mitchell International Airport.
She brings over 12 years oftravel, hospitality, leadership
(01:33):
and management experience for avariety of departments such as
operations, sales, marketing,and key administration. A strong
and smart leader Dulce wasrecognized as the top regional
sales manager for Wally ParkAirport Parking nationwide with
over 500 employees and duringher tenure was promoted to
(01:57):
various roles leading up tocustomer relations manager.
Dulce's experience spans allaspects of parking operations,
including management of valetparking. Dulce joined
Interflight parking in July2020. During the pandemic as
general manager for theMilwaukee airport parking
management contract and waspromoted to vice president and
(02:19):
general manager in September2021. She is responsible for the
direction of the InterflightParking team, the strategic
development, and guiding thecompany's commitment to
continuous improvement andgrowth. Dulce serves as vice
president of membership for theGlobal Business Travel
(02:39):
Association Wisconsin chapter, anonprofit organization comprised
of travel managers, airlines,ground transportation companies,
hoteliers, and technologyproviders. GBTA stays current on
the hot topics of today'severchanging world of
operational, financial and othertravel industry related issues.
(03:03):
Dulce recently joined theWisconsin Airport Management
Association and serves on theannual conference planning
committee. She is committed togetting involved in
understanding new and emergingtravel management practices that
may impact the airport parkingindustry.
(03:26):
Welcome Dulce! it is really beena pleasure to collaborate with
you on so many topics. I alwaysenjoy our insightful and onpoint
conversations. And I am thrilledto share some of this today with
our listeners. Thank you so muchfor joining us today.
Dulce Ruiz-Moreno (03:44):
Thank you, Jessica. It's a pleasure to be
here. It's an honor. I want tostart out by saying happy
birthday week. I know that it is
Jessica Ollenburg (03:53):
Thank you!
Dulce Ruiz-Moreno (03:53):
... you know I can't go on without saying
that. it's a pleasure and honor.
Definitely appreciate youconsidering me for this. So
thanks.
Jessica Ollenburg (04:03):
I can't say enough how much I love our
conversations. And again, I'mjust so thrilled to share this
with our listeners. There's somuch value.
Dulce Ruiz-Moreno (04:12):
Thank you.
I'm inspired by you. So I wantyou to know that.
Jessica Ollenburg (04:17):
Thank you very much for saying that. Right
back at ya.
Dulce, we're witnessing less andless disturbance to travel. And
we're watching confidence intravel rebuild. Inter flight
parking is the first and lastimpression of travel and
delivers more service andassurance than people realize.
(04:37):
We've talked about this.
Additionally, you hold aleadership role with the Global
Business Travel Association.
What should our listeners knowabout travel today to get the
best from their travelexperience?
Dulce Ruiz-Moreno (04:52):
You know what travelers should know is that
travel companies, anyoneinvolved from airlines, hotel...
you know, we're talking aboutrental car companies. Everyone
really on a leadership rolegathers regularly to discuss any
of the challenges that approachinto the industry. You know, one
(05:13):
of them recently being the theCoronavirus. We're passing
through that there's challenges,obviously, with travel
disturbances, you know, we heara lot about there's a shortage
of pilots, there's a shortage instaffing. But nowadays, we're
looking, we're looking fortechnologies, we're
(05:34):
collaborating, gathering datathat can help us ensure that
travelers are having a goodexperience. So what travelers
should know is that technologyis their best friend, you know,
there's so many platforms outthere in any part of the travel
process that can simplify theirtravel experience. Before,
(05:55):
people would need to be at theairport in a within two, three
hours, and you didn't know ifyou were going to fly out.
Nowadays, there's constantnotifications overall, as
mentioned, in all the platformsto ensure that travelers are
aware of any travel disturbancesthat happen. So you know, they
should have that peace of mindthat we obviously are working to
(06:18):
ensure they have a good travelexperience from beginning to
end. And that means, definitely,and without a doubt, that it's
all the way from just parkingand pulling in into a garage, to
you know, arriving at a hotel.
Nowadays, with with AI, you'reable to go ahead and make sure
that you select you know, whattype of room view you want to
(06:41):
have. There's, there's just somuch technology, and there's so
much information out there thatallows, you know, these travel
management companies, decisionmakers, to go ahead and
implement scenarios wheretravelers can go ahead and have
a good experience.
Jessica Ollenburg (07:03):
And that's so important to know. And there's
so many platforms, are yourecommending, perhaps that the
best platforms are going to bewhere the immediate bookings
are, they'll probably get themost real time information.
There are so many travelbrokers, et cetera, that might
(07:25):
not be getting real time pusheson your information, would you
go straight to
Dulce Ruiz-Moreno (07:30):
the straight to the airlines straight to the
pages straight to the, you know,to the airport websites, making
sure that they're checking theiractual arriving, making sure
that they do their own researchto the destination areas as
well, to ensure that they areobviously setting themselves up
(07:50):
for success.
Jessica Ollenburg (07:52):
You talked about... I wanted to circle
back. You mentioned the shortageof staffing everywhere...
Pilots. One of the things thatwe've been seeing more recently
in these past couple years hasbeen the timing out of crews. Is
that more due to shortage ormore due to the delay that it's
(08:17):
causing? Or is it a combinationof the two? And do you see this
alleviating at all?
Dulce Ruiz-Moreno (08:21):
I think it's a combination of the two. I
think that, you know, forexample, at our airport here in
Milwaukee, we have actually andin many other airports, it's
very common, where we'reactually reaching remarkable
growth for this summer,remarkable growth for Labor Day
(08:43):
compared to where we were,obviously, the couple of years
prior. And, you know, I think wewe're booking those seats, we're
making sure that those flightsare full, making sure that you
know, they're on schedule. Thereis a cap, right? If there's not
enough pilots, if there's notenough planes, then we're
(09:04):
probably reaching our cap. So.
So, you know, I definitely dothink it's a combination of
both. But you know, there'stechnical advancements that are
being done, there'scollaboration that is happening.
So I definitely think that it'sjust making the airline industry
think outside of the box andlook for alternatives for
(09:26):
travelers. You know, there's newideas that had been implemented,
you know, in some of the smallerairports, regional airports,
where there used to be aconnection, just the small
flight, a direct flight, just acouple hours there had joined
forces with local brandtransportation to go ahead and
(09:47):
just make that instead of a, youknow, a plane experience. You go
through prime transportation andwithout having to go through the
challenges in house It's alldirectly through the airline. So
there's, there's things that weare looking into just to
simplify the whole experienceand make it less of a burden for
(10:08):
the traveler,
Jessica Ollenburg (10:11):
thank you for saying that you've, when we have
talked, you've really been ableto inspire confidence in where
travel is, you've been able toshare some of the exciting
statistics about the bookingsthat are coming up. And that
happened with with spring break,etc. And it just looks really
(10:34):
looks like a, a rebound for thetravel industry coming through a
difficult period, and that thefuture looks bright.
Dulce Ruiz-Moreno (10:47):
Yes, I think that the crisis is, is it's
leaving us, which is great. Anda lot of it has to do with the
fact you know, I've beenlistening to the news and
articles and, you know, justconstant on newsletters that go
out and all basically statesthat, you know, we are tired of
(11:08):
being at home, we want to goahead, there's people that have
not taken their vacation fromtwo years prior, they don't want
to go ahead and spend anotheryear at home, we know how
precious life is. And we want tomake sure that we get to enjoy,
there's so much to explore, youknow, nationwide or you know,
outside of the US and right nowit's a good time to go ahead and
(11:30):
take advantage, we want to makesure that we just enjoy that
travel experience, it could bechallenging on on a business
travel aspect, you know, therewas things were put to a halt to
right, it was more challenging,because there's a lot of more
regulations. But, again, as I'vementioned, with these global
(11:54):
travel organizations, everyone'sfocused on safety of the
traveler sustainability, andanything that relates to making
sure that we are all moving onthe right direction.
Jessica Ollenburg (12:08):
This is fantastic. Before we wrap up all
of this wonderful news abouttravel, I do want to circle back
to a few points I think ourlisteners would really enjoy.
You shared with me some of thelesser known services and
assurances that are availablethrough Interflight Parking that
(12:34):
people-travelers are notnecessarily aware of. And again,
this is the first and the lastimpression of travel. So it's
going to be the beginning andthe end cap of your experience.
But what are some of theservices that you'd like people
to know about that they may notbe taken advantage of as much as
they could?
Dulce Ruiz-Moreno (12:53):
thank you for that. So travelers, when they
arrive to the airport, theyquickly come to assume that the
airport "quote - endquote"manages everything from parking
all the way to the entireexperience and inside the
terminal. And that is not thecase. So Interflight parking
(13:13):
comes in, we obviously managethe entire parking division in
various airports, in what we doand provide, aside from
maintaining equipment, asidefrom running shuttle and
transportation. In our services,we go ahead and basically
provide jumpstart assistance tothe travelers when they're
(13:33):
coming back. You know, there'stimes where they go on a you
know, overseas trip and orthey're traveling elsewhere for
two weeks, their battery runslow, which happens regularly.
And then they go ahead and arestranded. They think that
they're they're stuck having tocall a family member or having
to call AAA, et cetera. Weprovide anywhere from jumpstart
(13:57):
assistance, lost vehicleassistance, which happens also
very regularly, particularly inthe fall or winter. And that's
because when you go in into thistravel mode, you basically
blocked everything and youforget right, which I've done
that we learned our lessonswhere we start taking pictures
(14:20):
of the area we parked.
Thankfully,in our platforms, you're able to
Jessica Ollenburg (14:22):
(Laughter) I've done that.
go ahead and mark down on ourmobile app in the area that you
parked and save that on yourapplication. But, you know,
nonetheless, we provide vehiclelocation assistance. So that is
also another service that weprovide. In Milwaukee. For
example, we have an 8000 parkingstall facility. You know, you
(14:44):
don't want to be looking stallby stall trying to find your
vehicle. So that is analternative. We also go ahead
and provide, as I mentioned, thetire inflations as well, you
know, you're gonna you're gonefor some time and we go ahead
and assist with that. Andbelieve it or not, there's
(15:05):
people that make it to theairport, sometimes with a very
low tank of fuel. And theybasically arrive and they have
no more fuel when they comeback. And we are able to assist
them with that as well. So it'sthose are some of the services
that really enhance theexperience. And you know, just
(15:27):
changes everything overall inthe in the travel experience,
when they're coming back, youknow, you're excited when you're
leaving, or you're ready to getgoing, when you come back, you
expect no less. So if that'swhat we're here for, and that is
fabulous, it's really good toshare that with our listeners,
it's such an assurance to knowthat those services are
available, you really can take alot of the travel anxiety out of
(15:50):
the travel.
Dulce Ruiz-Moreno (15:55):
And you know what one thing that I would like
to mention to you is in thesummer, this also happens and
it's just something that Iwanted to add on to because I
remembered that often times, Youknow, you're leaving, right now
we're having nice weather,you're leaving, and then you
forget to put your window up,and you are parked in an outside
(16:15):
lot, you know, not necessarilyin a garage, but you're parked
in an outside lot, we go aheadand if we notice any vehicle
with the windows down, we goahead and make sure we secure
it, we actually cover it up sothat your inside of your vehicle
doesn't get damaged.
Jessica Ollenburg (16:33):
that's really good to know,
Dulce Ruiz-Moreno (16:35):
We add any type of assistance. You know,
there's some times females thattravel for business, and they
don't want to be walking bythemselves in trying to find
their vehicle they can call theinformation desk or our main
phone line. And then we providethat assistance where someone
will pick them up and deliverthem or drop them off exactly at
(16:58):
their vehicle.
Jessica Ollenburg (16:59):
Oh, that is such a nice assurance as well.
Thank you for sharing that.
Dulce Ruiz-Moreno (17:02):
Yeah, thank you.
Jessica Ollenburg (17:04):
I want to talk about your career arc.
Earlier in your career, youstudied early childhood
education, and teaching. We'veworked together to customize and
deliver several leadershipworkshops which focus on
creating an understanding of notjust the how, but also the why
(17:28):
of policies and practices. Andof course, address your proper
forum and time management. Tellus about your leadership
approach and the responsesyou've gained from your team.
What I have noticed is you'vebeen able to staff a team and
collaborate with a team whereindividuals absolutely reaffirm
(17:54):
that they want to learn and theyare appreciating new information
and upskilling. Tell us aboutthat. How do you make that
happen? What's your secretsauce?
Dulce Ruiz-Moreno (18:06):
(Chuckle) Well, I would think having to be
a leader since you knowgraduating high school and in
college, I've mentioned to youmy career path, I would
definitely say having a servantcoaching attitude, you know,
(18:26):
when and just be able to showthat you are acting with
integrity with the staff andensuring that, you know, you you
care and you're wanting to seethem grow professionally and in
their career. I think thatdefinitely plays an impact on on
(18:48):
their behavior. You know, one ofthe things that I remember from
one of my mentors is that in awe live in an everchanging
world, and we have to be readyto adapt. And I think that
passing that information toothers, passing that information
to our team members, that youknow what parking was 20 years
(19:12):
ago, it's no longer what it isnow and new technology will
continue to emerge. Newinitiatives will continue to
come and ensuring that we areaware of those technologies and
ensuring that we areimplementing anything new that
comes and you know we adapt isimportant. So I think that
(19:35):
ensuring that the teamunderstands overall, that
leadership is really looking tocontinue to grow, continue to
move forward with everythingthat is available to us.
Jessica Ollenburg (19:47):
That is very good advice. I would also circle
Dulce Ruiz-Moreno (19:49):
Yeah, thank you. And I'd say that listening
back and say that in myexperiences with you, you have
been so wonderful incompartmentalizing the training
and the knowledge transfer, andthis is where a lot of leaders
get stuck... answering to thewhy spontaneously, when it's not
(20:10):
the most important thing you canbe thinking about. If there's a
fire in the corner, we don'tcall a meeting to discuss how to
put it out, we put it out andthen later, we might prioritize
that. And you do a very good jobof providing assurances to your
(20:31):
team, when training andinformation and new knowledge
base that will help them bettersucceed is available, how it
will be distributed to them andwhen, and creating a
compartmentalization where thatcan be mentally focused upon
without bleeding into the otheractivities and priorities as
(20:54):
there are mounting during theday. So thank you for that. You
create somewhat of a safe harborfor learning.
to the staff and their concerns,letting them know that their
concerns are being heard isextremely important. And
(21:16):
oftentimes, I say, I validatewhat you're telling me, I
understand what you're tellingme. However, it is not a top
priority. And a lot of times,you know, they only see a
portion, right, and we asleaders have to prioritize, and
we have to see that 360 view,while they may only have, you
(21:38):
know, a 90 and 80 or 180. And wehave to see it all, you know
what, and but also explaining tothem explaining where we are in
the process, you know, rightnow, I've gone through a couple
of changes in software changesand vendors changes, you know,
overall, in many areas of ourbusiness and a slow transition
(22:01):
or a transition period that wecan go ahead and all understand
that we're going to havechallenges and explain to the
staff that, you know, challengeswill come our way, but, you
know, we have to record them, wehave to know what they are, and
look for ways to collaborate andmake improvement upon either
policies, procedures, and soforth, ensuring that we are
(22:25):
maintaining the highest qualityof service at the same time.
And, and what I mean by service,Jessica, I don't only mean
service of of the transactionbased, you know, I want to make
sure that service of our staffor our internal members,
ensuring that they're beingtaken care of as well that, you
know, we're listening to theirneeds, ensuring that we are
(22:48):
coaching them and getting themready to maybe our next project
Jessica Ollenburg (22:54):
internal customers
Dulce Ruiz-Moreno (22:55):
Correct.
Exactly. Our internal customers.
Jessica Ollenburg (22:58):
Absolutely.
Thank you for that. Dulce, youand I and so many of our
listeners began in leadershipand career progression very
young, as a young female leader,what reactions from others did
you experience? And how has itshaped your career and your
leadership style? What advice doyou have for young leaders
(23:19):
today?
Dulce Ruiz-Moreno (23:22):
Yeah, thank you. You know, I think when you
start leadership at a youngrole, you know, what some
individuals may think is that,oh, you know, probably that
you're not taking it serious,probably that, you know, you're
going to change a career path.
And this is just temporary. I'dsay those were some of the
(23:43):
challenges that I encountered,you know, but I would say what
kept me on on my toes or whatkept me on the direction that
I'm leading, is being authentic.
Be be authentic to yourself, andensure that you understand and
(24:04):
you plan you put you put goals,you know, understand the
industry that you're in,understand what surrounds you
and make connections. Networkhas been my best friend,
networking, being open tolearning about other industries
(24:25):
or collaborating with othersimilar business type models,
collaborating with, you know,people in the industry is, is
very, very important. Butanother thing that I would like
to mention is that acceptfeedback. I was lucky, blessed
and had the opportunity to havementors along the way that, you
(24:51):
know, were great overall in insupport of my career and they
still continue to be. So, andjust be open to that feedback,
it's it's always good to knowhow others perceive you, it's
always good to know where youcan make improvements, and areas
that you should probably investon. So, yeah, but my number one
(25:16):
recommendation would be justmaintain yourself authentic.
Jessica Ollenburg (25:21):
That's really good advice. And as leaders, we
need to be seen learning.
Lifelong learning is soimportant. And it is so
important to lead by example. Ifwe're not seeing learning,
Dulce Ruiz-Moreno (25:36):
yeah,
Jessica Ollenburg (25:36):
why would people want to upskill they're
learning?
Dulce Ruiz-Moreno (25:39):
Exactly.
Jessica Ollenburg (25:40):
So every day should be learning something
new. And I know that I do. I seethat you do.
Dulce Ruiz-Moreno (25:48):
I do. And, you know, as I mentioned to you,
you know, every day there'sthere's new articles coming out,
there's podcasts, you know,there's... We're just filled
with information constantly.
That it's at literally the tipof our hands. It's available to
us where we can do our research,we have library resources, and
(26:09):
just being able to, to learn toto invest, you know, your time
and in areas that you canprobably expand upon. It's also
a nice thing,
Jessica Ollenburg (26:25):
agreed, agreed, and all the information
coming at us that needs to befiltered. It's also part of that
learning and that mentalexercise, to not just allow
anybody's chatter to be assumedby you is true.
Dulce Ruiz-Moreno (26:42):
Exactly.
Jessica Ollenburg (26:43):
And that in itself is a learning exercise to
accept and filter, distill thatdown, select, discard. Yes. And
be very active in our learning.
Dulce Ruiz-Moreno (26:55):
Absolutely.
Be open and active. Youmentioned the right thing,
filter it. It's important.
Jessica Ollenburg (27:03):
Yeah, so agreed. Thank you. Here's the
question for all of ourZenquesting leaders out there.
We have learned that to optimizeour capacity, we need to
actively refuel our tanks ashumans, before our tanks run
dry. What do you actively do torefuel and recalibrate when
(27:26):
needed? Dulce, how do YOU zen?
Dulce Ruiz-Moreno (27:30):
you know, it's it's interesting that you
say that, and I don't know ifthis may sound as zen to you,
but it's zen to me and what, youknow, so... and so important,
you know, reset and rewind, veryimportant to me. I know that I
work better when I come to workthe office or when I attend
(27:53):
meetings events, when I amrecharged. The best way for me
to Zen is Sunday. So on Sundays,I love to spend my day in the
Jessica Ollenbu (28:04):
Aaahhhhhh......
kitchen.
Dulce Ruiz-Moreno (28:05):
Go ahead, meal prep, get ready. I know
that I am gaining time for theweek by having everything ready.
Nutrition is very important tome. I've learned that now as I
get older. And cooking justallows me to take out my
creative side my culture to makesure that I add the spices into
(28:31):
you know, my whole cookingprocess. That's one way. Another
thing that I enjoy for zen issunset - sunrise, you know, a
nice walk. And what I've beendoing, but I haven't been able
to do since I actually just cameback from vacation is the going
to the gym early, but it has tobe early before I do any other
(28:55):
type of activity, exercise 430In the morning, get up, get
ready, get ready to get goingwith your day. Definitely
enhances productivity. So I feelaccomplished when I do that. I
feel accomplished when I amcooking. And I feel my tank just
completely refills with thesunrise or sunset. So those are
(29:19):
definitely things that I livefor. And I get excited about and
they help me definitely justrecharge
Jessica Ollenburg (29:26):
thank you for sharing that. I love those.
Cooking is my therapy too forall the reasons that you've said
and also the ability to maybe goback into some authentic vintage
family recipes that can be areal real trigger of relaxation
and simpler, happier smilingtimes with with people you've
(29:48):
loved.
Dulce Ruiz-Moreno (29:49):
Yeah, and it reminds you you're you're in the
moment right when you're cookingyour present you
Jessica Ollenburg (29:55):
Yes, it's engaging
Dulce Ruiz-Moreno (29:56):
well, you're just focused. You know, you're
focused, you're enjoying, you'reusing all your senses to, you
Jessica Ollenburg (30:01):
agreed. So agreed. Thank you for that. And
know your smell, it's, it's,it's definitely pleasant for me.
And if you if you definitelywant to go ahead and invest,
definitely cooking on your timecooking, it's a good thing to do
yes, the recharging is, is soimportant. And thank you for
and your health that as well,
Dulce Ruiz-Moreno (30:30):
I probably would say that my Sundays will
involve the cooking still, butgardening to in gardening, the
type of weather where we are,just allows us to live live all
four seasons, and definitelyenjoy them. And I'm ready for
(30:53):
summer, started gardening thisweek, and I can't wait to
continue to see the progress andall the faces of my, my yard and
you know, the front porch and myhouse. So, you know, I think
that that just completely,completely helps me reset from
my day to day tasks at work orin the office. Or helps me just
(31:15):
go ahead and think of ideas aswell. That's where ideas come up
to. So
Jessica Ollenburg (31:21):
absolutely, we learn so often that the
relaxed mind is a productivemind.
Dulce Ruiz-Moreno (31:28):
Exactly.
Jessica Ollenburg (31:29):
But to relax one's mind can be a real
challenge. So I know for me, andfor a lot of people and perhaps
you it can be difficult to shutdown or slow down the brain. So
the way to reengage or excuse meto refuel, might be to engage in
(31:50):
something with less Jeopardy sothat it's more relaxing. And now
you're focused on something thatis pleasant, less risky. And and
it's a switch of your sentiment,really, and a relaxation
exercise.
Dulce Ruiz-Moreno (32:09):
Yeah, yeah, it's, it's, as you've mentioned,
you know, it's a transition. Andit's a smooth transition that
helps you kind of calm downbefore you have to go back and
start again.
Jessica Ollenburg (32:21):
I love that idea. Thank you for sharing
that. How can our listenerslearn more about Interflight
Parking? And how can they findyou,
Dulce Ruiz-Moreno (32:30):
our listeners can find me on LinkedIn, and can
learn more about inter flightparking, and the services that
we provide to airports viainterflightparking.com or
LinkedIn as well. As simple asthey set it
interflightparking.com. Andwhere they can find us on
(32:50):
LinkedIn as well by InterflightParking.
Jessica Ollenburg (32:53):
Perfect, perfect. And we will have those
links as well in the show notesin the landing pages.
Dulce Ruiz-Moreno (33:00):
Thank you.
Jessica Ollenburg (33:01):
Thank you so much, Dulce. Your insight, the
discussion, it has beenfabulous. It is always a
pleasure to talk with you. Iappreciate every chance that we
have to talk and you are highlyappreciated. Thanks for all you
do.
Dulce Ruiz-Moreno (33:20):
You are too, Jessica, I look forward to
continue to collaborate withyou. It's always a pleasure to
know that I have someoneprofessionally that I can reach
out to if I am in need ofanything overall, as it pertains
to employee relations, as itpertains to contracts, or even
(33:40):
simply coaching. So thank youfor that. It's it's a pleasure
and I'm honored once again to behere and to say that and you
know, it's it's more of a giftto me to be able to connect with
you.
Jessica Ollenburg (33:56):
Oh, thank you for saying that.
Dulce Ruiz-Moreno (33:57):
Thank you
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