July 23, 2025 • 31 mins
Are you truly prepared for the unexpected? This week on Think Biz Solutions, Lauren Hill, an expert insurance agent, spills the tea on the insurance world. Learn how to avoid common pitfalls when it comes to your car insurance and homeowner's policy, understand why self-insuring can be a massive risk, and hear jaw-dropping stories of unexpected claims. Lauren explains how having a dedicated agent can save you stress and thousands of dollars, acting as your advocate when you need it most. Plus, gain entrepreneurial wisdom as Lauren shares her journey of building a successful career, emphasizing customer service, community connection, and finding purpose. Don't miss these vital tips for securing your financial peace of mind!
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
SPEAKER_02 (00:01):
Don't
SPEAKER_01 (00:11):
worry about these technical problems anymore What
technical problems, Nolan?
Well, the technical problemsthat we have on a semi-regular
basis that we need to be honestto our listeners about.
I don't know what you're talkingabout.
Despite being consummateprofessionals, our lovely
podcast listeners, we too havebad days.
I've never had a bad day in mylife.
That's why you should go withHammond's Media for all of your
(00:34):
media and marketing needs.
Don't mention my company's namein this context.
But good day, everyone.
It is time for another podcastwith my lovely, wonderful,
completely consummate and neverhaving scruples with his tech.
Garrett Hammons, how are we?
What's up?
We are good.
I am tired today.
I'm just going to be honest.
(00:55):
We're dragging a little keisterat this point.
But I'm here for it, you know,because we have a fantastic
guest on today's podcast.
Wonderful.
The great, hearty, heavenlyLauren Hill.
SPEAKER_00 (01:08):
Hey guys, I'm doing great.
Thank you so much for having me.
SPEAKER_01 (01:13):
Thank you for being here.
Tell us, why did you accept ourinvitation to come on the pod?
No, I'm just
SPEAKER_00 (01:21):
kidding.
It was an invitation?
It was optional?
SPEAKER_01 (01:23):
That's right.
We've all been told, Lauren.
Tell us who you are and...
What you do.
We want
SPEAKER_00 (01:34):
to know more about you.
(01:59):
listeners in our community aboutwhat they need to be doing.
SPEAKER_01 (02:02):
There's tea in the insurance world?
SPEAKER_00 (02:04):
There's always tea and it's piping hot.
SPEAKER_01 (02:07):
Spill the tea.
Spill the tea.
Spill the tea.
So what got you into insurance?
You've been doing it for fiveyears.
You must like it, I assume.
SPEAKER_00 (02:20):
Yeah.
So my background.
SPEAKER_01 (02:22):
Don't tell.
Don't
SPEAKER_00 (02:23):
say.
Oh, it is the best thing in thewhole wide world.
But all jokes aside, I really doenjoy doing insurance because it
is a form of customer service.
service it's a form of providingsomething that people are going
to utilize even if they tell youi've never had a claim i don't
know why it's this expensivethat's usually the pretense to
(02:45):
they're going to have a claimand we're going to be walking
through the steps of what thatlooks like um prior
SPEAKER_01 (02:51):
any day now
SPEAKER_00 (02:52):
exactly with oklahoma weather you never know
what's going to be happeninglike saturday with the
floodwaters a bunch of peoplewere just out at the mall and
then got their car stuck tryingto get back home.
And your car insurance is whatyou're going to need for that
sort of situation.
And before I was in insurance, Iwas a bar manager, bartender.
(03:13):
I had been in restaurants sinceI was 16, working my way up from
the hosting, serving through theranks.
And COVID had hit, made it alittle bit more difficult to
enjoy our customers in arestaurant setting.
It was a lot of passiveinteractions and quick
interactions.
And so I just kind of saw thatas the best time to maybe look
(03:36):
into a different industry thatwould be a little bit more
stable for our family throughthat time.
But.
SPEAKER_01 (03:42):
Very cool.
I mean, that's it's not alwaysthe pivots.
that we expect that can lead usto really cool things.
Sometimes it's the challengesthat come along that push us
towards the stuff that we end uploving.
And that kind of sounds likewhat your journey was.
(04:03):
But insurance is one of thosethings where truly we think we
don't need it until we do.
And then it's too late.
So I'm sure that you have...
quite a few stories with claims.
What's the craziest claim?
that you're allowed to tell us
SPEAKER_00 (04:26):
about.
Yeah, so we just won't use anynames or locations or anything
like that.
Nolan
SPEAKER_01 (04:32):
Rogers.
SPEAKER_00 (04:34):
Nolan ran into, no.
I have not even an exact client,but there have been situations
where a vehicle has run intohomes and that triggers not just
the auto insurance, but also thehome insurance or running into
McDonald's while you're goingthrough the drive-thru line and
(04:55):
scraping the side of your newcar on it, damaging the
building.
There are definitely...
You know, more than a fenderbender that can occur out there.
Personally, I've had hit andruns where somebody ran into me,
drove off, and then on the linewith the emergency line, they
(05:15):
were like, keep a visual.
We had a miniature game of GTAfor about two miles straight
down the road.
And by the time, you know, if wewere where an officer was, they
saw them turn and were able tostop the driver, ended up
damages were absolutely minimal.
but I had had my car for All ofseven days, the first car I'd
ever bought myself either.
(05:36):
And I'm still driving herbecause I kind of call it your
Easter egg car where you loveit.
It's your first car, but you'regoing to have dings and dents
and things are going to happento it just because it's the
first time you've bought a car.
A hailstorm hit 30 days after Igot rear-ended and damaged my
(05:58):
vehicle then again.
So...
I'm trying to think, too, somemore on the home side.
Sometimes that can be thecraziest that you see.
If you're just charging abattery in your garage, say for
your kid's Jeep, the littleelectric Jeep they ride around
or for a four wheeler.
(06:18):
those can cause fires where youmay say or tell me like, no,
we're good.
It's just in the garage.
We'll get the garage fixed.
The whole home needed to becleaned, deep clean, get the
soot, everything out of it.
And these are all things thatthe homeowner's policy is going
to take care of for you as longas you're carrying insurance.
(06:40):
But I feel like more often nowwhen I'm seeing horror stories
on the news about a total loss,the homeowners are choosing
self-insurance And they're justtaking that risk of...
I don't need insurance rightnow.
I own my home.
And that is the craziest thingto run into, in my opinion, is
just because you own your homeoutright doesn't mean you don't
(07:01):
necessarily need insuranceanymore.
You might not file insurance forsmaller losses because you have
more money to retain, not payinga mortgage payment.
But you're also going to have togo get a whole new mortgage if
you have a total loss.
And at that point in your life,when you've paid off your home,
are you ready to or wanting todig into another 30 year
(07:21):
mortgage.
Um, so yeah.
SPEAKER_01 (07:24):
Yeah.
That's, that's wild.
So you said like one of the toyJeeps, I know that's like, it's
like a, a legit toy.
Like your, your child is, isdriving this thing, but it
caught on fire and somebody'shouse is,
SPEAKER_00 (07:39):
Yeah, while charging.
So even though we think we cancharge our phone and walk away,
and that's totally fine.
So you want to plug in the toysbattery in the garage and walk
away.
You always want to kind of bearound that vicinity of the
area.
And also just making sure yourelectrical stuff is up to par.
(08:00):
Our group touched on that alittle bit this morning.
And how important it is that asyour home ages, you're investing
back into your home, wearing canbe considered wear and tear,
things like that, and they startto trickle down to more serious
risks and potential losses.
SPEAKER_01 (08:18):
You mentioned Driving through the drive-thru
and dinging your car atMcDonald's, I have to tell on my
wife.
She is a phenomenal driver.
And if she ever listens to this,which, you know, it's about a
50-50 split whether she would.
You are a great driver, sweetie.
I love you.
(08:40):
But she has hit more inanimateobjects than what I think...
She's hit a traffic cone, justsitting still in a parking lot.
She has done the drive-through,hitting the pole.
She has hit a car that wasstanding completely still.
It was parked.
SPEAKER_00 (08:58):
These things were all moving, right?
These things were all moving.
They weren't standing still.
I've got her back.
That cone jumped out at her for
SPEAKER_01 (09:05):
sure.
The
SPEAKER_00 (09:06):
cone definitely jumped out at her.
That's fair.
SPEAKER_01 (09:08):
That's fair.
But it's wild what all scenarioscan pop up.
SPEAKER_00 (09:13):
Yeah.
I've had somebody, she wasdriving down.
It was a real windy day, justdriving down.
I think it was around May andHefner area.
And one of the restaurant'spatio chairs just flew across
the roadway and into her car.
And she didn't have time to goaround and had to drive
overseas.
chair or pile up would haveoccurred or worse accident and
(09:35):
it's insane the things thatyou're just minding your own
business going straight down theroad and an object does fly at
you or it's just It's hiding.
Our cars like to create blindspots.
And who doesn't love a goodblind spot?
SPEAKER_01 (09:51):
Absolutely.
The things I can't see can'thurt me.
Correct.
Or the numbers you see on yourbank account statement can't
hurt you.
Which, in that case, that's whyI have a small plug for Lauren
over here.
She saved me approximately$600on an insurance premium because
the unnamed...
Insurance company I was goingwith was really overcharging me
(10:13):
whenever I wanted to rebuyinsurance.
So even if there are no bigissues or anything else going on
or you're not accident prone, Ireally like having such a lower
insurance bill that alsoincludes more stuff.
Nolan, I'm worried about yourcough.
It's a really bad.
SPEAKER_00 (10:32):
We might need to get that checked out.
Have
SPEAKER_01 (10:34):
you seen a doctor lately?
Don't need to.
Apple a day and all
SPEAKER_00 (10:38):
that.
Yeah.
Yes.
Or
SPEAKER_01 (10:40):
progressive insurance, which you can also
work with a number of differentinsurance companies,
SPEAKER_00 (10:44):
right?
Yes.
Yeah.
So in the insurance world, ithas definitely gotten really
unique where some carriers are alot more specific on what
clientele they're going toaccept.
And sometimes they'll juststraight up say due to loss
history and even credit score.
A lot of people don't understandthat your credit score is
reflected in your insurance.
(11:06):
So for some situations where ifthere's a hardship over a couple
of years and that affects thecredit score, it in turn can
also affect the insurance ratesand make those go up as well.
So sometimes when you have noexplanation as to what's going
on and you ask the client ifthey've checked that out, that
can also be the issue.
(11:27):
But yes, with the carriers doingthat, we definitely work with
finding our customer the bestfit for them and also
customizing the coverages tomaking it sure that you have
what you need because you canbuy any type of insurance really
online without a agent.
(11:47):
There are carriers who don'tgive agents access and you go
straight through 1-800.
So it is on your knowledge ofinsurance and you do have to
have a license to sell it.
So it's putting the community atrisk when you decide, and
yourself financially, when youdecide to self shop and just
(12:08):
kind of plug in to get thecheapest number.
And the cheapest or the lowestcoverages sometimes are not the
cheapest as well.
If you have multiple needs andyou need to stack different
policies, you can get discountsfor increasing coverages.
And that's one of my favoritethings I like to do is saving
people money is amazing andreally fun.
(12:29):
But the best part is being ableto sleep at night knowing that
if they are in a car accident,if they do have a house party
and they have pool that if worstcase scenario does end up
happening, that them and theirfriends and family are going to
be protected in that situation.
Your car insurance can protectyour home and your financial
(12:51):
assets from lawsuits.
Anything in insurance that saysliability, think lawsuit
protection because if thatnumber isn't what it needs to
be, you're going to get sued foryour assets instead over the
insurance paying out to thelawyer to then disperse to the
person that you hit in a vehicleor slipped on your back porch or
(13:12):
something like that.
And we never think these thingsare going to happen, but you
don't want to lose everythingthat you've spent the last 20,
40 years of your adulthoodbuilding up and wanting to pass
down for generations can be goneovernight because you want it to
be cheap and not spend an extra40 bucks a month on a policy.
SPEAKER_01 (13:31):
Yeah.
Yeah.
Well, and I think to your point,there are some industries where
you want to be able to see theprofessional licensed and what's
like, I don't want my engineerbuilding a bridge to not have
license.
Right.
Like, and in the same way, ifI'm, if I'm getting insurance
(13:53):
that can cover some of my mostimportant assets that go over
all kinds of legal areas that Imay not be familiar with and I'm
not somebody who's gonnaadvocate for you, just on a
personal side, you want somebodywho wants the best things for
you and when it's when it's youfor the first time jumping on a
(14:14):
call and and trying to yell atthe insurance agency that you
decided to self-shop with it'sgoing to be a lot more difficult
than if you have a seasonedveteran who's going to somebody
who they work with on a regularbasis that they know how to be
able to make a needle move forum you want somebody who's
licensed and you know good atwhat they do so thank you thank
(14:37):
you for taking up the mantle onthis profession.
SPEAKER_00 (14:42):
Well, thank you.
Yes.
And that is a huge differencethat can make one agency stand
out from the next agency.
We are big believers that if youneed to file a claim, you call
us first.
We tell everybody, do not call1-800.
We can help kind of navigatethose steps because what I do
see when I'm looking at newprospects or potential clients
(15:05):
with their claims history is abunch of$0 payouts And what that
is, it's not because the lossisn't covered by the insurance
policy, but the repair is underthe deductible.
If the repair is under thedeductible, insurance is going
to tell you, go ahead and pay,get the repair started.
If it exceeds your deductiblethat you've purchased or
(15:26):
selected on the policy, then youcan start sending receipts and
getting reimbursed.
So what we take pride in doingis connecting our clients with
the right trades and localprofessionals that also know the
local market, that know how thehomes are maintained, how
they're built, and the differentresources that they have towards
(15:46):
their access.
And we find out, can we fix thisreal quick, out of pocket?
Is it worth the claim?
Or, hey, this is a big issue.
We're going to get the claimgoing.
The adjuster will call you.
Whatever the timeline may be,that can vary per carrier and
per policy type as well.
But yeah, and with that beingsaid, you call them me, you
(16:09):
don't call the adjuster if youhave a tiny question and they're
not available.
I'm happy to answer thosequestions.
And sometimes no matter whatcarrier you're looking at or
you're with, you may just get abad seed when it comes to how
the claim is going.
And we are going to go at batfor you.
We're going to pick up thatphone and call the adjuster, the
adjuster supervisor, take it upthe ladder and up to district if
(16:33):
needed when claims are not goingby the policy backing and by
what the customer and I haveperceived and sold the policy as
or purchased it as.
And nine times out of 10, whensomebody is unhappy with a
claim, if they're willing tocommunicate with the office and
with their agent, we can smooththat out and get an
understanding and fix theproblem for them so that their
(16:54):
claim is resolved and their homeor car is fixed.
SPEAKER_01 (16:57):
Excellent.
Very cool.
Yeah, I'm interested because,you know, you started Started
five years ago, and you clearlyhave, you know, a ton of
knowledge in the space thatyou're in.
But I'm assuming that, you know,you made this transition, and
all of a sudden you had all theclients who jumped on with you,
(17:19):
and it was just a successovernight.
SPEAKER_02 (17:22):
No,
SPEAKER_01 (17:24):
what was the process?
Because we have a lot ofbusiness owners, business
leaders who listen to thepodcast.
What was that process like foryou as you were getting started?
SPEAKER_00 (17:35):
Yeah, I definitely want to just let anybody in the
insurance world or thinkingabout it, let them know it.
It is a bit of a slow burn introto the profession.
You're not going to jump in andall of a sudden be writing
$50,000 in premium a month orsomething like that.
You're going to start out at$5,000 to$10,000 month after
(17:57):
month, kind of climb your wayup.
We are...
depending on who you work for,of course, but the most common
business model in insurance isnot just new business, but
retention as well.
And so the first three yearswith our office, I was actually
on the retention team and mywhole job was to be a customer
service rep.
(18:18):
We divide our clientele basedinto an alphabet.
We split it up so that thatperson as a customer service rep
is dedicated to a portion of thebook.
Instead of having to learn allof the book and everybody talks
to everybody, we mainstreamed itto where you have a dedicated
account manager to you.
And that was a really goodtraining tool on what do people
(18:42):
need?
What questions do they have?
They already bought theinsurance from our agency from
somebody else, a sales rep orfrom the owner.
And we're just here to serviceit.
So being in a sales position forthree years before I jumped in,
three and a half years before Ijumped into sales, kind of gave
me a lot of the backgroundknowledge that I'm using now.
(19:02):
And then also just theconfidence to be able to, I'm
not going to talk somebody intoa policy or a needs, or if
they're just not ready to make achange, then I'm just going to
use that as an educationalmoment between both of us.
I like to coach people withinsurance as well, not just sell
them a product.
(19:22):
If you don't go with me, but wewere able to strengthen your
knowledge on what product youneed, I'll be honest about,
yeah, X, Y, and Z is going tofit your financial situation way
better right now, but have themchange these three coverages.
It's going to be$100 more, butI'm$2,000 more let's find out
where the happy medium is thatkind of thing um and so it was
(19:47):
2023 i decided to jump intosales 2024 going into 2024 that
january was my first month insales and nice so i just i want
to tell everybody who's startingin sales in any industry not
even just insurance and Don'tforget to be out there in your
community and network and meetwith people.
(20:08):
People do business with peoplethat they trust.
And I enjoy taking care ofpeople that I know.
a lot more than a stranger.
And I will take care of astranger, a referral, a
connection, all the same andtreat them as if they were my
own family and want them to beprotected as if they were my own
family.
(20:28):
But it is a huge driving forcein being successful for an
insurance type of job byconnecting with the community,
not sticking to your desk.
Cold calling works for some.
I'm not a fan of it.
But I definitely think you seemore traction in in this realm
with um going face to face andshowing people you care about
(20:50):
things that they care about aswell and finding those people
with similar interest as wellinstead of just trying to
conform to a business suit andan eight to five business model
SPEAKER_01 (21:02):
yeah yeah there's a a kind
SPEAKER_00 (21:05):
of
SPEAKER_01 (21:06):
kind of legend in the marketing industry named
Seth Godin, who I never know howto say his last name, but
anyway, he, he wrote a bookcalled permission marketing and
it's, you know, cold calling isnot a unsuccessful thing.
tactic completely.
But for the most part, we don'twant to give out our personal
(21:28):
information or have somebodyreaching out to us unless we've
given them permission to dothat.
SPEAKER_00 (21:32):
Exactly.
And it is the first questionwhen you start a quote, do you
have the customer's permissionto run this quote?
So even if somebody online hassaid, hey, I'm interested in a
quote, I'm going to pick up thephone, confirm the details and
confirm that they want thequote, that they didn't click on
something by accident, read itwrong and think that ADT was
going to call them Yeah.
(22:07):
the same as one month's premiumto keep the service on.
Now, that's not to say we needto be protecting our homes and
that certain people would muchprefer having a monitored
system.
We do.
But, you know, it's not like apressure point to save money
like it used to be.
The biggest thing for us hasbeen roofs and just making sure
(22:28):
that homeowners know what to dowith their roofs or they're
prepared for the next stepbecause, you There's a good
chance each homeowner, we haveone good free, not free, but we
have one good roof left with afull replacement cost and good
deductible before we startseeing more coverage is stripped
down from what they are.
And yeah, tell a lot of people,stay where you're at, get some
(22:51):
stuff taken care of, and thenwe'll start looking again when
your home is fixed up and thatroof has had some damage.
SPEAKER_01 (22:58):
Yeah.
Yeah, yeah.
I appreciate what you weresaying about, you know, taking
care of people and going outinto the community and making
relationships.
It's, you know, a couple of oldadages.
The people that we know, like,and trust, those are the ones
that we will do business with.
(23:18):
And nobody cares what you knowuntil they know that you care,
you know?
Yes.
Oh, I love that.
It's...
so important that in anyindustry that we're in, we build
relationships with our clientsand our prospects and just the
people we need on a day-to-daybasis.
(23:41):
So appreciate, you know, thatthat's kind of your approach
that you're taking with allthat.
Nolan, on the other hand, he isterrible at that.
I mean, he hits me all the time.
He always tells me that I lookbad in my shoes.
SPEAKER_00 (23:57):
There's a hotline number for that.
SPEAKER_01 (24:00):
I'm
SPEAKER_00 (24:01):
sliding it.
I'll slide it across the tablefor you.
I blink twice if
SPEAKER_01 (24:06):
you
SPEAKER_00 (24:06):
need help.
Yeah.
I make
SPEAKER_01 (24:09):
sure that Garrett is always in his place at all
points in time.
Whenever Grace is not around,don't worry.
I've got you covered.
Is there a number for reportingon mean podcast co-hosts?
That's the number I need.
Is there a spiritual consultantinsurance that we can make sure
protects Garrett from hishorrible co-hosts?
(24:31):
Oh, goodness.
SPEAKER_00 (24:32):
I don't know about protection, but my brain's just
going Ouija board.
SPEAKER_01 (24:36):
Ouija board.
Oh, man.
It all points to Nolan, I tellyou that.
It all points to Nolan.
Those nasty insurance demonsthat we've got to exercise from
your policy.
Oh, my goodness.
You're going to be better atthat than me,
SPEAKER_00 (24:46):
though.
Yeah.
Hey, yeah.
Next time we have a claim that'sgoing wrong, we're going to get
Nolan on the line.
We're going to cleanse thespirit realm, and we're going to
get the good juju going back infor that homeowner.
23rd
SPEAKER_01 (24:58):
song all day.
SPEAKER_00 (24:59):
If they're on their fourth claim in two years, then
I'm sending you to their houseso you can fix some juju.
SPEAKER_01 (25:04):
It may actually be cursed at that point.
SPEAKER_00 (25:05):
It might have a curse that we need to lift and
unhex the doorways.
SPEAKER_01 (25:12):
But I mean, apart from just being a consummate
professional and being great atyour job, Lauren, what else is
insurance doing for you?
What's the big picture for youas a businesswoman?
going forward?
SPEAKER_00 (25:24):
Yeah.
So, I mean, honestly, a bigreason why I jumped into sales
from customer service, it was togrow so that, um, over time I
can kind of create my ownschedule or be available for
school events, sporting events,um, and just be able to take,
take care of my family, youknow, plan vacations and things
(25:46):
like that where, um, maybepreviously in a different job
description, you kind of getcapped out or restricted on
growth and things like that.
I wasn't ready to be restricted.
I wanted to keep seeing how farwe can go, how much we can do.
I am still in Edmond where I wasborn and raised.
I went to Edmond Memorial.
(26:06):
Go Bulldogs.
And we're kind of at thatturning point with my generation
or my class where we're steppingout of the shadows of our
parents.
We're stepping out of theshadows of our bosses or working
entry level jobs into buildingcareers, building businesses and
(26:27):
becoming business owners.
And I felt like it was a veryvaluable time in my life to be
able to connect with thosepeople through what I do with
insurance and watch that grow.
And then like coming down toBethany once a week and doing
Oklahoma City YoungProfessionals, I don't want to
restrict myself to a 10 mileradius.
(26:48):
We can actually service 14different states through our
agency.
And that is all the statesaround us touching and then
quite a few others for sure.
And so with that outreach, it isimportant to me that As I grow,
the community grows and viceversa.
If there are ways that I canpour into the community and
(27:08):
unintentionally, but alsointentionally, right?
You do these acts to eventuallygrow your own life and your
sphere, but you're notnecessarily doing it to get a
paycheck in 30 days from acommission, but it can turn into
that by being persistent.
You don't want to show up to anevent or a group once and never
show up again.
You're not going to get areferral that way or a
(27:29):
relationship, but byconsistently showing up for
these people and learning moreabout how you can help, they ask
how they can help you and howthey can help you grow.
And that's just very beautifulto me where I feel like God put
a lot of us, he put us all herefor a purpose and I am a big
(27:49):
giver.
And I think I've finally found away where I can give, but also
be able to take care of myfamily and have a career at
doing it.
UNKNOWN (27:58):
Mm-hmm.
SPEAKER_01 (27:58):
And do it very well.
Thank you.
SPEAKER_00 (28:00):
I appreciate that.
So
SPEAKER_01 (28:02):
today we've covered a whole slew of things.
Very big slew.
Switching over from therestaurant industry into the
insurance side.
You've navigated transitions andlearned how to be able to dive
into...
the deep end of the pool witheverything on the retention side
(28:25):
to sales and buildingrelationships along the way.
So it has been an absolutepleasure to be able to have you
on the cast today.
Tell us if somebody wants tofind you or get in contact with
you after they listen to thisepisode.
Where can they find you?
SPEAKER_00 (28:45):
Yeah, absolutely.
So you can find me on Facebook,Lauren Hill.
I also have a Instagram that'sgoing to be under Lauren Knox.
I like to share that because Ialso want my people to get a
glimpse into I'm not a robot.
I am a real woman.
I have a real family and realpassions and things that we do.
(29:07):
I'm going to want people to knowme more than just, hey, I can
call you.
I never talk to you again.
Again, we're good from there.
I also, you can reach me.
My email is Lauren at insurancefam.com.
That's F A M like family,because in the club, we all fam
(29:28):
and we're going to take care ofyou.
So yes, absolutely.
And even just broad questions.
You don't necessarily have tocome to me to, to look at a
quote.
If you're wondering, Hey, isthis a good coverage or a good
policy?
I'll, I'll put some notes on itand you can go back to your
agent with the notes to makethem do the changes.
SPEAKER_01 (29:48):
Perfect.
Well, we've got to do our signoff now.
Say goodbye
SPEAKER_00 (29:52):
to all of our listeners.
Thank you guys for having me.
I appreciate it.
Thank you for being here.
We
SPEAKER_01 (29:56):
appreciate you have you.
memorized our sign-off yetthrough listening to the podcast
yourself.
I
SPEAKER_00 (30:02):
have
SPEAKER_01 (30:03):
not.
Don't lie, you know it.
You know it.
We say, stay sharp, think biz.
We'll say the first part, yousay the last part.
So, ladies and gentlemen, thankyou for listening.
As always, this has been ThinkBiz Podcast Solutions.
Remember to stay sharp.
SPEAKER_00 (30:19):
And think biz.
UNKNOWN (00:00):
...
(00:00):
...
Don't
SPEAKER_01 (00:11):
worry about these technical problems anymore What
technical problems, Nolan?
Well, the technical problemsthat we have on a semi-regular
basis that we need to be honestto our listeners about.
I don't know what you're talkingabout.
Despite being consummateprofessionals, our lovely
podcast listeners, we too havebad days.
I've never had a bad day in mylife.
That's why you should go withHammond's Media for all of your
(00:34):
media and marketing needs.
Don't mention my company's namein this context.
But good day, everyone.
It is time for another podcastwith my lovely, wonderful,
completely consummate and neverhaving scruples with his tech.
Garrett Hammons, how are we?
What's up?
We are good.
I am tired today.
I'm just going to be honest.
(00:55):
We're dragging a little keisterat this point.
But I'm here for it, you know,because we have a fantastic
guest on today's podcast.
Wonderful.
The great, hearty, heavenlyLauren Hill.
SPEAKER_00 (01:08):
Hey guys, I'm doing great.
Thank you so much for having me.
SPEAKER_01 (01:13):
Thank you for being here.
Tell us, why did you accept ourinvitation to come on the pod?
No, I'm just
SPEAKER_00 (01:21):
kidding.
It was an invitation?
It was optional?
SPEAKER_01 (01:23):
That's right.
We've all been told, Lauren.
Tell us who you are and...
What you do.
We want
SPEAKER_00 (01:34):
to know more about you.
(01:59):
listeners in our community aboutwhat they need to be doing.
SPEAKER_01 (02:02):
There's tea in the insurance world?
SPEAKER_00 (02:04):
There's always tea and it's piping hot.
SPEAKER_01 (02:07):
Spill the tea.
Spill the tea.
Spill the tea.
So what got you into insurance?
You've been doing it for fiveyears.
You must like it, I assume.
SPEAKER_00 (02:20):
Yeah.
So my background.
SPEAKER_01 (02:22):
Don't tell.
Don't
SPEAKER_00 (02:23):
say.
Oh, it is the best thing in thewhole wide world.
But all jokes aside, I really doenjoy doing insurance because it
is a form of customer service.
service it's a form of providingsomething that people are going
to utilize even if they tell youi've never had a claim i don't
know why it's this expensivethat's usually the pretense to
(02:45):
they're going to have a claimand we're going to be walking
through the steps of what thatlooks like um prior
SPEAKER_01 (02:51):
any day now
SPEAKER_00 (02:52):
exactly with oklahoma weather you never know
what's going to be happeninglike saturday with the
floodwaters a bunch of peoplewere just out at the mall and
then got their car stuck tryingto get back home.
And your car insurance is whatyou're going to need for that
sort of situation.
And before I was in insurance, Iwas a bar manager, bartender.
(03:13):
I had been in restaurants sinceI was 16, working my way up from
the hosting, serving through theranks.
And COVID had hit, made it alittle bit more difficult to
enjoy our customers in arestaurant setting.
It was a lot of passiveinteractions and quick
interactions.
And so I just kind of saw thatas the best time to maybe look
(03:36):
into a different industry thatwould be a little bit more
stable for our family throughthat time.
But.
SPEAKER_01 (03:42):
Very cool.
I mean, that's it's not alwaysthe pivots.
that we expect that can lead usto really cool things.
Sometimes it's the challengesthat come along that push us
towards the stuff that we end uploving.
And that kind of sounds likewhat your journey was.
(04:03):
But insurance is one of thosethings where truly we think we
don't need it until we do.
And then it's too late.
So I'm sure that you have...
quite a few stories with claims.
What's the craziest claim?
that you're allowed to tell us
SPEAKER_00 (04:26):
about.
Yeah, so we just won't use anynames or locations or anything
like that.
Nolan
SPEAKER_01 (04:32):
Rogers.
SPEAKER_00 (04:34):
Nolan ran into, no.
I have not even an exact client,but there have been situations
where a vehicle has run intohomes and that triggers not just
the auto insurance, but also thehome insurance or running into
McDonald's while you're goingthrough the drive-thru line and
(04:55):
scraping the side of your newcar on it, damaging the
building.
There are definitely...
You know, more than a fenderbender that can occur out there.
Personally, I've had hit andruns where somebody ran into me,
drove off, and then on the linewith the emergency line, they
(05:15):
were like, keep a visual.
We had a miniature game of GTAfor about two miles straight
down the road.
And by the time, you know, if wewere where an officer was, they
saw them turn and were able tostop the driver, ended up
damages were absolutely minimal.
but I had had my car for All ofseven days, the first car I'd
ever bought myself either.
(05:36):
And I'm still driving herbecause I kind of call it your
Easter egg car where you loveit.
It's your first car, but you'regoing to have dings and dents
and things are going to happento it just because it's the
first time you've bought a car.
A hailstorm hit 30 days after Igot rear-ended and damaged my
(05:58):
vehicle then again.
So...
I'm trying to think, too, somemore on the home side.
Sometimes that can be thecraziest that you see.
If you're just charging abattery in your garage, say for
your kid's Jeep, the littleelectric Jeep they ride around
or for a four wheeler.
(06:18):
those can cause fires where youmay say or tell me like, no,
we're good.
It's just in the garage.
We'll get the garage fixed.
The whole home needed to becleaned, deep clean, get the
soot, everything out of it.
And these are all things thatthe homeowner's policy is going
to take care of for you as longas you're carrying insurance.
(06:40):
But I feel like more often nowwhen I'm seeing horror stories
on the news about a total loss,the homeowners are choosing
self-insurance And they're justtaking that risk of...
I don't need insurance rightnow.
I own my home.
And that is the craziest thingto run into, in my opinion, is
just because you own your homeoutright doesn't mean you don't
(07:01):
necessarily need insuranceanymore.
You might not file insurance forsmaller losses because you have
more money to retain, not payinga mortgage payment.
But you're also going to have togo get a whole new mortgage if
you have a total loss.
And at that point in your life,when you've paid off your home,
are you ready to or wanting todig into another 30 year
(07:21):
mortgage.
Um, so yeah.
SPEAKER_01 (07:24):
Yeah.
That's, that's wild.
So you said like one of the toyJeeps, I know that's like, it's
like a, a legit toy.
Like your, your child is, isdriving this thing, but it
caught on fire and somebody'shouse is,
SPEAKER_00 (07:39):
Yeah, while charging.
So even though we think we cancharge our phone and walk away,
and that's totally fine.
So you want to plug in the toysbattery in the garage and walk
away.
You always want to kind of bearound that vicinity of the
area.
And also just making sure yourelectrical stuff is up to par.
(08:00):
Our group touched on that alittle bit this morning.
And how important it is that asyour home ages, you're investing
back into your home, wearing canbe considered wear and tear,
things like that, and they startto trickle down to more serious
risks and potential losses.
SPEAKER_01 (08:18):
You mentioned Driving through the drive-thru
and dinging your car atMcDonald's, I have to tell on my
wife.
She is a phenomenal driver.
And if she ever listens to this,which, you know, it's about a
50-50 split whether she would.
You are a great driver, sweetie.
I love you.
(08:40):
But she has hit more inanimateobjects than what I think...
She's hit a traffic cone, justsitting still in a parking lot.
She has done the drive-through,hitting the pole.
She has hit a car that wasstanding completely still.
It was parked.
SPEAKER_00 (08:58):
These things were all moving, right?
These things were all moving.
They weren't standing still.
I've got her back.
That cone jumped out at her for
SPEAKER_01 (09:05):
sure.
The
SPEAKER_00 (09:06):
cone definitely jumped out at her.
That's fair.
SPEAKER_01 (09:08):
That's fair.
But it's wild what all scenarioscan pop up.
SPEAKER_00 (09:13):
Yeah.
I've had somebody, she wasdriving down.
It was a real windy day, justdriving down.
I think it was around May andHefner area.
And one of the restaurant'spatio chairs just flew across
the roadway and into her car.
And she didn't have time to goaround and had to drive
overseas.
chair or pile up would haveoccurred or worse accident and
(09:35):
it's insane the things thatyou're just minding your own
business going straight down theroad and an object does fly at
you or it's just It's hiding.
Our cars like to create blindspots.
And who doesn't love a goodblind spot?
SPEAKER_01 (09:51):
Absolutely.
The things I can't see can'thurt me.
Correct.
Or the numbers you see on yourbank account statement can't
hurt you.
Which, in that case, that's whyI have a small plug for Lauren
over here.
She saved me approximately$600on an insurance premium because
the unnamed...
Insurance company I was goingwith was really overcharging me
(10:13):
whenever I wanted to rebuyinsurance.
So even if there are no bigissues or anything else going on
or you're not accident prone, Ireally like having such a lower
insurance bill that alsoincludes more stuff.
Nolan, I'm worried about yourcough.
It's a really bad.
SPEAKER_00 (10:32):
We might need to get that checked out.
Have
SPEAKER_01 (10:34):
you seen a doctor lately?
Don't need to.
Apple a day and all
SPEAKER_00 (10:38):
that.
Yeah.
Yes.
Or
SPEAKER_01 (10:40):
progressive insurance, which you can also
work with a number of differentinsurance companies,
SPEAKER_00 (10:44):
right?
Yes.
Yeah.
So in the insurance world, ithas definitely gotten really
unique where some carriers are alot more specific on what
clientele they're going toaccept.
And sometimes they'll juststraight up say due to loss
history and even credit score.
A lot of people don't understandthat your credit score is
reflected in your insurance.
(11:06):
So for some situations where ifthere's a hardship over a couple
of years and that affects thecredit score, it in turn can
also affect the insurance ratesand make those go up as well.
So sometimes when you have noexplanation as to what's going
on and you ask the client ifthey've checked that out, that
can also be the issue.
(11:27):
But yes, with the carriers doingthat, we definitely work with
finding our customer the bestfit for them and also
customizing the coverages tomaking it sure that you have
what you need because you canbuy any type of insurance really
online without a agent.
(11:47):
There are carriers who don'tgive agents access and you go
straight through 1-800.
So it is on your knowledge ofinsurance and you do have to
have a license to sell it.
So it's putting the community atrisk when you decide, and
yourself financially, when youdecide to self shop and just
(12:08):
kind of plug in to get thecheapest number.
And the cheapest or the lowestcoverages sometimes are not the
cheapest as well.
If you have multiple needs andyou need to stack different
policies, you can get discountsfor increasing coverages.
And that's one of my favoritethings I like to do is saving
people money is amazing andreally fun.
(12:29):
But the best part is being ableto sleep at night knowing that
if they are in a car accident,if they do have a house party
and they have pool that if worstcase scenario does end up
happening, that them and theirfriends and family are going to
be protected in that situation.
Your car insurance can protectyour home and your financial
(12:51):
assets from lawsuits.
Anything in insurance that saysliability, think lawsuit
protection because if thatnumber isn't what it needs to
be, you're going to get sued foryour assets instead over the
insurance paying out to thelawyer to then disperse to the
person that you hit in a vehicleor slipped on your back porch or
(13:12):
something like that.
And we never think these thingsare going to happen, but you
don't want to lose everythingthat you've spent the last 20,
40 years of your adulthoodbuilding up and wanting to pass
down for generations can be goneovernight because you want it to
be cheap and not spend an extra40 bucks a month on a policy.
SPEAKER_01 (13:31):
Yeah.
Yeah.
Well, and I think to your point,there are some industries where
you want to be able to see theprofessional licensed and what's
like, I don't want my engineerbuilding a bridge to not have
license.
Right.
Like, and in the same way, ifI'm, if I'm getting insurance
(13:53):
that can cover some of my mostimportant assets that go over
all kinds of legal areas that Imay not be familiar with and I'm
not somebody who's gonnaadvocate for you, just on a
personal side, you want somebodywho wants the best things for
you and when it's when it's youfor the first time jumping on a
(14:14):
call and and trying to yell atthe insurance agency that you
decided to self-shop with it'sgoing to be a lot more difficult
than if you have a seasonedveteran who's going to somebody
who they work with on a regularbasis that they know how to be
able to make a needle move forum you want somebody who's
licensed and you know good atwhat they do so thank you thank
(14:37):
you for taking up the mantle onthis profession.
SPEAKER_00 (14:42):
Well, thank you.
Yes.
And that is a huge differencethat can make one agency stand
out from the next agency.
We are big believers that if youneed to file a claim, you call
us first.
We tell everybody, do not call1-800.
We can help kind of navigatethose steps because what I do
see when I'm looking at newprospects or potential clients
(15:05):
with their claims history is abunch of$0 payouts And what that
is, it's not because the lossisn't covered by the insurance
policy, but the repair is underthe deductible.
If the repair is under thedeductible, insurance is going
to tell you, go ahead and pay,get the repair started.
If it exceeds your deductiblethat you've purchased or
(15:26):
selected on the policy, then youcan start sending receipts and
getting reimbursed.
So what we take pride in doingis connecting our clients with
the right trades and localprofessionals that also know the
local market, that know how thehomes are maintained, how
they're built, and the differentresources that they have towards
(15:46):
their access.
And we find out, can we fix thisreal quick, out of pocket?
Is it worth the claim?
Or, hey, this is a big issue.
We're going to get the claimgoing.
The adjuster will call you.
Whatever the timeline may be,that can vary per carrier and
per policy type as well.
But yeah, and with that beingsaid, you call them me, you
(16:09):
don't call the adjuster if youhave a tiny question and they're
not available.
I'm happy to answer thosequestions.
And sometimes no matter whatcarrier you're looking at or
you're with, you may just get abad seed when it comes to how
the claim is going.
And we are going to go at batfor you.
We're going to pick up thatphone and call the adjuster, the
adjuster supervisor, take it upthe ladder and up to district if
(16:33):
needed when claims are not goingby the policy backing and by
what the customer and I haveperceived and sold the policy as
or purchased it as.
And nine times out of 10, whensomebody is unhappy with a
claim, if they're willing tocommunicate with the office and
with their agent, we can smooththat out and get an
understanding and fix theproblem for them so that their
(16:54):
claim is resolved and their homeor car is fixed.
SPEAKER_01 (16:57):
Excellent.
Very cool.
Yeah, I'm interested because,you know, you started Started
five years ago, and you clearlyhave, you know, a ton of
knowledge in the space thatyou're in.
But I'm assuming that, you know,you made this transition, and
all of a sudden you had all theclients who jumped on with you,
(17:19):
and it was just a successovernight.
SPEAKER_02 (17:22):
No,
SPEAKER_01 (17:24):
what was the process?
Because we have a lot ofbusiness owners, business
leaders who listen to thepodcast.
What was that process like foryou as you were getting started?
SPEAKER_00 (17:35):
Yeah, I definitely want to just let anybody in the
insurance world or thinkingabout it, let them know it.
It is a bit of a slow burn introto the profession.
You're not going to jump in andall of a sudden be writing
$50,000 in premium a month orsomething like that.
You're going to start out at$5,000 to$10,000 month after
(17:57):
month, kind of climb your wayup.
We are...
depending on who you work for,of course, but the most common
business model in insurance isnot just new business, but
retention as well.
And so the first three yearswith our office, I was actually
on the retention team and mywhole job was to be a customer
service rep.
(18:18):
We divide our clientele basedinto an alphabet.
We split it up so that thatperson as a customer service rep
is dedicated to a portion of thebook.
Instead of having to learn allof the book and everybody talks
to everybody, we mainstreamed itto where you have a dedicated
account manager to you.
And that was a really goodtraining tool on what do people
(18:42):
need?
What questions do they have?
They already bought theinsurance from our agency from
somebody else, a sales rep orfrom the owner.
And we're just here to serviceit.
So being in a sales position forthree years before I jumped in,
three and a half years before Ijumped into sales, kind of gave
me a lot of the backgroundknowledge that I'm using now.
(19:02):
And then also just theconfidence to be able to, I'm
not going to talk somebody intoa policy or a needs, or if
they're just not ready to make achange, then I'm just going to
use that as an educationalmoment between both of us.
I like to coach people withinsurance as well, not just sell
them a product.
(19:22):
If you don't go with me, but wewere able to strengthen your
knowledge on what product youneed, I'll be honest about,
yeah, X, Y, and Z is going tofit your financial situation way
better right now, but have themchange these three coverages.
It's going to be$100 more, butI'm$2,000 more let's find out
where the happy medium is thatkind of thing um and so it was
(19:47):
2023 i decided to jump intosales 2024 going into 2024 that
january was my first month insales and nice so i just i want
to tell everybody who's startingin sales in any industry not
even just insurance and Don'tforget to be out there in your
community and network and meetwith people.
(20:08):
People do business with peoplethat they trust.
And I enjoy taking care ofpeople that I know.
a lot more than a stranger.
And I will take care of astranger, a referral, a
connection, all the same andtreat them as if they were my
own family and want them to beprotected as if they were my own
family.
(20:28):
But it is a huge driving forcein being successful for an
insurance type of job byconnecting with the community,
not sticking to your desk.
Cold calling works for some.
I'm not a fan of it.
But I definitely think you seemore traction in in this realm
with um going face to face andshowing people you care about
(20:50):
things that they care about aswell and finding those people
with similar interest as wellinstead of just trying to
conform to a business suit andan eight to five business model
SPEAKER_01 (21:02):
yeah yeah there's a a kind
SPEAKER_00 (21:05):
of
SPEAKER_01 (21:06):
kind of legend in the marketing industry named
Seth Godin, who I never know howto say his last name, but
anyway, he, he wrote a bookcalled permission marketing and
it's, you know, cold calling isnot a unsuccessful thing.
tactic completely.
But for the most part, we don'twant to give out our personal
(21:28):
information or have somebodyreaching out to us unless we've
given them permission to dothat.
SPEAKER_00 (21:32):
Exactly.
And it is the first questionwhen you start a quote, do you
have the customer's permissionto run this quote?
So even if somebody online hassaid, hey, I'm interested in a
quote, I'm going to pick up thephone, confirm the details and
confirm that they want thequote, that they didn't click on
something by accident, read itwrong and think that ADT was
going to call them Yeah.
(22:07):
the same as one month's premiumto keep the service on.
Now, that's not to say we needto be protecting our homes and
that certain people would muchprefer having a monitored
system.
We do.
But, you know, it's not like apressure point to save money
like it used to be.
The biggest thing for us hasbeen roofs and just making sure
(22:28):
that homeowners know what to dowith their roofs or they're
prepared for the next stepbecause, you There's a good
chance each homeowner, we haveone good free, not free, but we
have one good roof left with afull replacement cost and good
deductible before we startseeing more coverage is stripped
down from what they are.
And yeah, tell a lot of people,stay where you're at, get some
(22:51):
stuff taken care of, and thenwe'll start looking again when
your home is fixed up and thatroof has had some damage.
SPEAKER_01 (22:58):
Yeah.
Yeah, yeah.
I appreciate what you weresaying about, you know, taking
care of people and going outinto the community and making
relationships.
It's, you know, a couple of oldadages.
The people that we know, like,and trust, those are the ones
that we will do business with.
(23:18):
And nobody cares what you knowuntil they know that you care,
you know?
Yes.
Oh, I love that.
It's...
so important that in anyindustry that we're in, we build
relationships with our clientsand our prospects and just the
people we need on a day-to-daybasis.
(23:41):
So appreciate, you know, thatthat's kind of your approach
that you're taking with allthat.
Nolan, on the other hand, he isterrible at that.
I mean, he hits me all the time.
He always tells me that I lookbad in my shoes.
SPEAKER_00 (23:57):
There's a hotline number for that.
SPEAKER_01 (24:00):
I'm
SPEAKER_00 (24:01):
sliding it.
I'll slide it across the tablefor you.
I blink twice if
SPEAKER_01 (24:06):
you
SPEAKER_00 (24:06):
need help.
Yeah.
I make
SPEAKER_01 (24:09):
sure that Garrett is always in his place at all
points in time.
Whenever Grace is not around,don't worry.
I've got you covered.
Is there a number for reportingon mean podcast co-hosts?
That's the number I need.
Is there a spiritual consultantinsurance that we can make sure
protects Garrett from hishorrible co-hosts?
(24:31):
Oh, goodness.
SPEAKER_00 (24:32):
I don't know about protection, but my brain's just
going Ouija board.
SPEAKER_01 (24:36):
Ouija board.
Oh, man.
It all points to Nolan, I tellyou that.
It all points to Nolan.
Those nasty insurance demonsthat we've got to exercise from
your policy.
Oh, my goodness.
You're going to be better atthat than me,
SPEAKER_00 (24:46):
though.
Yeah.
Hey, yeah.
Next time we have a claim that'sgoing wrong, we're going to get
Nolan on the line.
We're going to cleanse thespirit realm, and we're going to
get the good juju going back infor that homeowner.
23rd
SPEAKER_01 (24:58):
song all day.
SPEAKER_00 (24:59):
If they're on their fourth claim in two years, then
I'm sending you to their houseso you can fix some juju.
SPEAKER_01 (25:04):
It may actually be cursed at that point.
SPEAKER_00 (25:05):
It might have a curse that we need to lift and
unhex the doorways.
SPEAKER_01 (25:12):
But I mean, apart from just being a consummate
professional and being great atyour job, Lauren, what else is
insurance doing for you?
What's the big picture for youas a businesswoman?
going forward?
SPEAKER_00 (25:24):
Yeah.
So, I mean, honestly, a bigreason why I jumped into sales
from customer service, it was togrow so that, um, over time I
can kind of create my ownschedule or be available for
school events, sporting events,um, and just be able to take,
take care of my family, youknow, plan vacations and things
(25:46):
like that where, um, maybepreviously in a different job
description, you kind of getcapped out or restricted on
growth and things like that.
I wasn't ready to be restricted.
I wanted to keep seeing how farwe can go, how much we can do.
I am still in Edmond where I wasborn and raised.
I went to Edmond Memorial.
(26:06):
Go Bulldogs.
And we're kind of at thatturning point with my generation
or my class where we're steppingout of the shadows of our
parents.
We're stepping out of theshadows of our bosses or working
entry level jobs into buildingcareers, building businesses and
(26:27):
becoming business owners.
And I felt like it was a veryvaluable time in my life to be
able to connect with thosepeople through what I do with
insurance and watch that grow.
And then like coming down toBethany once a week and doing
Oklahoma City YoungProfessionals, I don't want to
restrict myself to a 10 mileradius.
(26:48):
We can actually service 14different states through our
agency.
And that is all the statesaround us touching and then
quite a few others for sure.
And so with that outreach, it isimportant to me that As I grow,
the community grows and viceversa.
If there are ways that I canpour into the community and
(27:08):
unintentionally, but alsointentionally, right?
You do these acts to eventuallygrow your own life and your
sphere, but you're notnecessarily doing it to get a
paycheck in 30 days from acommission, but it can turn into
that by being persistent.
You don't want to show up to anevent or a group once and never
show up again.
You're not going to get areferral that way or a
(27:29):
relationship, but byconsistently showing up for
these people and learning moreabout how you can help, they ask
how they can help you and howthey can help you grow.
And that's just very beautifulto me where I feel like God put
a lot of us, he put us all herefor a purpose and I am a big
(27:49):
giver.
And I think I've finally found away where I can give, but also
be able to take care of myfamily and have a career at
doing it.
UNKNOWN (27:58):
Mm-hmm.
SPEAKER_01 (27:58):
And do it very well.
Thank you.
SPEAKER_00 (28:00):
I appreciate that.
So
SPEAKER_01 (28:02):
today we've covered a whole slew of things.
Very big slew.
Switching over from therestaurant industry into the
insurance side.
You've navigated transitions andlearned how to be able to dive
into...
the deep end of the pool witheverything on the retention side
(28:25):
to sales and buildingrelationships along the way.
So it has been an absolutepleasure to be able to have you
on the cast today.
Tell us if somebody wants tofind you or get in contact with
you after they listen to thisepisode.
Where can they find you?
SPEAKER_00 (28:45):
Yeah, absolutely.
So you can find me on Facebook,Lauren Hill.
I also have a Instagram that'sgoing to be under Lauren Knox.
I like to share that because Ialso want my people to get a
glimpse into I'm not a robot.
I am a real woman.
I have a real family and realpassions and things that we do.
(29:07):
I'm going to want people to knowme more than just, hey, I can
call you.
I never talk to you again.
Again, we're good from there.
I also, you can reach me.
My email is Lauren at insurancefam.com.
That's F A M like family,because in the club, we all fam
(29:28):
and we're going to take care ofyou.
So yes, absolutely.
And even just broad questions.
You don't necessarily have tocome to me to, to look at a
quote.
If you're wondering, Hey, isthis a good coverage or a good
policy?
I'll, I'll put some notes on itand you can go back to your
agent with the notes to makethem do the changes.
SPEAKER_01 (29:48):
Perfect.
Well, we've got to do our signoff now.
Say goodbye
SPEAKER_00 (29:52):
to all of our listeners.
Thank you guys for having me.
I appreciate it.
Thank you for being here.
We
SPEAKER_01 (29:56):
appreciate you have you.
memorized our sign-off yetthrough listening to the podcast
yourself.
I
SPEAKER_00 (30:02):
have
SPEAKER_01 (30:03):
not.
Don't lie, you know it.
You know it.
We say, stay sharp, think biz.
We'll say the first part, yousay the last part.
So, ladies and gentlemen, thankyou for listening.
As always, this has been ThinkBiz Podcast Solutions.
Remember to stay sharp.
SPEAKER_00 (30:19):
And think biz.
UNKNOWN (00:00):
...
(00:00):
...
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